Last updated on Jul 28, 2026
Autotask does not offer a free trial. Information about Autotask pricing, plan availability, and costs is not listed on G2 by the vendor. Buyers typically need to engage directly with the vendor to understand pricing options. Final cost negotiations to purchase Autotask must be conducted with the seller.
*Pricing information is supplied by the software provider or retrieved from publicly accessible pricing materials. Final cost negotiations must be conducted with the seller.
Averages based on real user reviews.
No. According to G2 data, Autotask does not offer a free plan or free trial. Users need to purchase a paid plan to access the product. Visit the seller's official pricing page for current pricing details and plan options.
Autotask's pricing is best suited for small to mid-market managed service providers and IT services firms, which represent the overwhelming majority of G2 reviewers. These businesses extract maximum value by bundling Autotask with other Kaseya ecosystem tools like Datto RMM and IT Glue, spreading per-user costs across integrated workflows. G2 reviews of Autotask indicate that firms with 5 to 50 technicians handling recurring contracts, SLA management, and multi-client billing see the strongest ROI. Solo operators or very small shops with basic PSA needs frequently flag the pricing of Autotask as disproportionate to their usage. Non-IT industries appear occasionally but represent a small minority of the reviewer base.
Autotask offers no free tier or free trial, according to G2's pricing data for Autotask. Autotask's pricing is based on custom enterprise quotes, meaning all access requires a paid subscription. G2 reviewers note that AI capabilities such as Cooper Copilot are gated behind additional fees beyond the base subscription, and advanced modules like inventory management also carry extra costs. One reviewer explicitly flagged that AI features "should be included with the existing cost." A data warehouse for advanced reporting is similarly an add-on. Prospective buyers should budget for mandatory onboarding services on top of per-user subscription costs, with no entry-level or limited-access tier available.
G2 reviewers present a split picture on Autotask's pricing value. High-rating reviewers, predominantly small IT and MSP businesses, consistently cite the Kaseya ecosystem integrations, workflow automation, and centralized ticketing as justifying the cost. One reviewer noted the cost is "lined up with competition, especially if you combine 2-3 products." However, multiple G2 users flag pricing as a pain point: AI features like Cooper Copilot carry extra fees, minimum license requirements force payment for unused seats, and the mandatory paid onboarding adds upfront cost. Reviewers comparing Autotask to ConnectWise favor Autotask, but small shops with basic PSA needs consistently flag it as expensive relative to their actual usage.
Integrations and their effectiveness within the ticketing system. Review collected by and hosted on G2.com.
I have no negative comments about the application. Review collected by and hosted on G2.com.
The contract module. It allows for managing service billing easily when contracts are consistent Review collected by and hosted on G2.com.
Lack of accounting module. Additionally, the purchasing, sales order and inventory module are terrible. They lack a lot of ability for manipulating the items post submission. Example is if the item goes EOL, and trying to adjust the PO and charge items from the sales order ticket that comes from KQM. Not being able to link the charge items in the ticket to the PO they are associated with is also a huge pain point. In ability to select quantities from approve and post to invoice from a single sku. Example if there are 10 on the charge ticket and received but only want to bill 5 that is not an option. Review collected by and hosted on G2.com.
