Tidio Reviews & Product Details

The most impressive part of Tidio is the seamless integration between it's traditional live chat and the Lyro AI Agent. I love how easy it is to train the AI by simply importing our existing Zendesk articles or pointing it to our website URL, ot immediately started handling our frequent questions with a solid 55% resolution rate. The "Hub" dashboard gives me perfect visibility into our AIs performance and knowledge gaps, allowing us to add specific Q&As on the fly to keep our knowledge score under control. Review collected by and hosted on G2.com.

While the AI features are excellent, the conversations limit on lower-tier plans can feel a bit restrictive as you start to scale your automation. I've also noticed that the Suggestions engine can occasionally flag items for review that are already covered in our primary data sources, requiring a bit of manual cleanup. I would love to see more one click options to bulk approve AI responses directly from the Playground view to save time during the initial training phase. Review collected by and hosted on G2.com.

We've been using Tidio chat since 2014 for our little mom-and-pop tea shop's websites & I've really watched them grow. They are always innovating and modernizing with new features. I love the flows, the newer more modern designs and colors, and that you can still use it for free no matter what. Even from your phone!

I also liked Lyro, their new AI chatbot, though we stopped using it. If I were in any other industry, I would insist we continue to use it for our website because it was genuinely helpful for simple, repetitive questions any vendor gets, but our company's products often requires more personal, thought-out answers so we decided to go without. But still, awesome and would recommend! Review collected by and hosted on G2.com.

I agree with my previous response... "I'm honestly not sure what to put here". I've always been exceedingly happy with their product, service, features, and developments. Olek has always been kind to me when I needed help, since 2014. It's a ridiculously easy-to-use & get used-to customer service & chat interface - maybe with the exception of flows. Despite using that type of system through multiple apps for various things and years... it's still a little confusing for me.

Even so, I consider it a simple, straight-forward live chat option that integrates with pretty much any web building platform you could think up. I think it would be great for new users, those just starting ecommerce customer service, or for those who are less tech savvy and need a live chat solution.

Look, I've tested out a lot of features for our website over the years, especially different live chat apps to see where the best price, features, etc. are and I'm telling you now that you won't find better. I don't even bother looking anymore. Tidio fan for life! Review collected by and hosted on G2.com.

We really like Tidio’s clean and customizable interface, especially the flexible color and branding options that help the chat blend seamlessly with our website. The quick questions and automation flows are easy to configure and improve visitor engagement significantly. The Facebook Messenger and newly added Instagram integration make it convenient to manage conversations from multiple platforms in one place. Additionally, the detailed dashboard with clear insights on leads captured, conversations, and performance metrics helps us track and optimize customer interactions effectively. Review collected by and hosted on G2.com.

At this stage, we’re quite satisfied with the platform. Earlier, we experienced a slight delay in mobile notifications, but that issue has since been resolved. Currently, everything is working smoothly, and we haven’t encountered any major concerns that require improvement. Review collected by and hosted on G2.com.

I work as a Dietician and Nutritionist, manage a homeopathy clinic, and also create educational health content. Even without any technical background, I was able to start using Tidio easily. It helps me handle patient questions from one inbox instead of checking email and messages separately. I use it to reply to appointment queries, reschedule requests, and lab report follow-ups. Converting chats into tickets is useful because I can track which patient needs a reply and which follow-up is still pending. This helps me avoid missing important patient messages during busy clinic hours. The inbox view is clear, so I can quickly see open and solved queries and manage my daily work better. I prefer to reply manually so the communication stays personal for health-related questions. Overall, Tidio fits well in my routine work and makes patient communication more organized and easier without making things complicated. Review collected by and hosted on G2.com.

One small thing I noticed is that some features take a little time to understand when you are new, especially the ticket and automation options. For simple clinic use, I mainly need inbox and tickets, so the extra options can feel a bit much at first. Also, the mobile experience is okay for quick replies, but for managing tickets and checking details, the desktop version feels more comfortable. Review collected by and hosted on G2.com.

To be honest I like that it has a phone app, that way you can always be instantly there when customer starts a chat on the website. Gives us much higher chance of converting leads. Review collected by and hosted on G2.com.

The AI chat bot needs some work for sure. So far it's very basic. Review collected by and hosted on G2.com.

I like how fast they improve the UX and also the AI agent is very intelligence. I liked social media integrations for Facebook and Whatsapp. Review collected by and hosted on G2.com.

It's way too expensive, they can work on pricing, since AI made everything easier/faster. Review collected by and hosted on G2.com.

Direct contact with potential customers visiting my product website and the ability to respond quickly thanks to the clear and intuitive Tidio panel.

I also appreciate the automated responses, full conversation visibility within Tidio AI, and clear accountability - I can easily see who handled what and react immediately when needed. Review collected by and hosted on G2.com.

The message interface - especially for new conversations - could be more clear and easier to navigate. The configuration of which pages the chat widget should appear on can also be a bit confusing and less intuitive than expected. Review collected by and hosted on G2.com.

After setting up Tidio customer conversations become easier to manage, messages from website visitors come in one place, and the live chat to visit feels light and responsive. I like that automatic reply and tell basic questions when the team is offline, but conversations can quickly switch to a real person without friction. The setup didn't take long and customizing chat behaviour was simpler than expected. Review collected by and hosted on G2.com.

Some automation features required time to find tune before they feel natural. As chat volume grows advanced features quickly push you towards higher plans. Reporting is useful but deeper analytics could be more flexible for teams that rely happily on chat performance data. Review collected by and hosted on G2.com.

What I like most about Tidio is its visual chatbot builder, which makes it easy for anyone to create even complex automations. The Lyro AI integration is a real game-changer because it can automatically resolve up to 70% of customer queries, helping small teams offer 24/7 support without having to increase headcount. Review collected by and hosted on G2.com.

I don’t like how restrictive the free and lower-tier plans feel, especially the cap on monthly chatbot conversations. On top of that, the pricing ramps up quickly once you start adding multiple operators, which can get expensive for a growing small business—particularly when there are more affordable competitors out there. Review collected by and hosted on G2.com.

Tidio combines AI technology and live chat, all with resourceful helpdesk functions that ensures businesses handle customer queries

The AI chatbots makes routine queries easier to handle and this allows companies the address significant portions of questions

The process of securing and installing Tidio is simple and straightforward, no competent person required

Tidio allows multichannel messaging in the same system, and this saves on time, ensures every customer help is highly organized

The program is genuinely helpful, with resourceful free tier for small companies to start with Review collected by and hosted on G2.com.

Free and lower plans lacks significant customization options

The app struggles with advanced or complex workflow, more so queries that are technical Review collected by and hosted on G2.com.