Tidio Reviews & Product Details

What I like most about Tidio is its visual chatbot builder, which makes it easy for anyone to create even complex automations. The Lyro AI integration is a real game-changer because it can automatically resolve up to 70% of customer queries, helping small teams offer 24/7 support without having to increase headcount. Review collected by and hosted on G2.com.

I don’t like how restrictive the free and lower-tier plans feel, especially the cap on monthly chatbot conversations. On top of that, the pricing ramps up quickly once you start adding multiple operators, which can get expensive for a growing small business—particularly when there are more affordable competitors out there. Review collected by and hosted on G2.com.

Tidio combines AI technology and live chat, all with resourceful helpdesk functions that ensures businesses handle customer queries

The AI chatbots makes routine queries easier to handle and this allows companies the address significant portions of questions

The process of securing and installing Tidio is simple and straightforward, no competent person required

Tidio allows multichannel messaging in the same system, and this saves on time, ensures every customer help is highly organized

The program is genuinely helpful, with resourceful free tier for small companies to start with Review collected by and hosted on G2.com.

Free and lower plans lacks significant customization options

The app struggles with advanced or complex workflow, more so queries that are technical Review collected by and hosted on G2.com.

I like Tidio's back end and the user interface because the whole experience is really easy. My team appreciates how you can quickly get the hang of the system. We've started developing more complex responses for our AI assistant, which helps us provide more specific answers to a wider variety of questions. The ease of responding to inquiries, finding questions, and transferring conversations to email is also a big plus. Additionally, the setup was really simple; it only took a couple of minutes to get everything connected without any issues. Review collected by and hosted on G2.com.

It took us a while to create complex responses, so a lot of the questions that we had initially were pretty simple. People would ask or even word questions differently, and that would kinda throw off our AI assistant. It took us some time to really get the hang of it. So I'd say, building a more complex AI assistant past the base level. Review collected by and hosted on G2.com.

On the top of all features, Tidio now offers Lyro AI agent, it can automatically create knowledge base from your website and answer to customers more accurately, the conversation can be easily be transferred to human operator back and forth. Furthermore, Lyro can also read and reply to emails instantly, making your business active and lively all the time. Review collected by and hosted on G2.com.

Its the best solution for realtime AI powered chatbot that you can trust Review collected by and hosted on G2.com.

Tidio provides real time customer chatting and support from it's AI based system for our business and website. This is the tool that we use 24*7 for replying to all the complain tickets generated by our customer within 90 mins and we also use tidio for better customer assistance and retention in long run. Review collected by and hosted on G2.com.

One of the main feature of tidio is its chatbot automation and this feature cannot be accessed in the free plan also the trial version period of tidio is also short. It is only of seven days and this much less time is not sufficient to learn about each and every feature of such kind of advanced customer support tool. So, new users are forced to buy it's subscription plan without any other option. Review collected by and hosted on G2.com.

Tidio is straightforward to use and can be set up quickly. Its live chat and customer support features make it easy to respond to customer queries instantly, which improves engagement and support with minimal effort. Review collected by and hosted on G2.com.

The free plan offers only a limited set of features, and advanced automation is accessible exclusively in the higher-tier plans. I also find that customization options feel somewhat restricted. Review collected by and hosted on G2.com.

Tidio is a helpful live chat tool that offers a wide variety of features and customisation options. It is straightforward to integrate into an existing website and is compatible with most website platforms. Additionally, it includes auto-reply chatbots that can be tailored to suit the user's specific needs. Review collected by and hosted on G2.com.

The tiered pricing can become quite expensive for websites with high traffic that consistently use the chatbot features. Additionally, the customisation options for the chat window or pop-up could be more advanced. Review collected by and hosted on G2.com.

I love that Tidio serves as my main tool for work and helping customers, integrating all my data and knowledge base into one seamless platform. This integration is incredibly valuable because it saves me significant time by keeping everything in one place, thereby making my workflow more efficient. I find Tidio particularly impressive for how it supports integration with other tools like Shopify, Facebook, and Instagram, which enhances its utility and connectivity. I also appreciate how easy the initial setup of Tidio was, allowing me to get started quickly and without hassle. Overall, my experience with Tidio has been very positive, to the point that I wholeheartedly rate my likelihood of recommending it to a friend or colleague at a perfect 10 out of 10. Review collected by and hosted on G2.com.

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I’ve been using Tidio for a few months now and it’s made managing customer chats so much easier. Setup was quick, and the chatbot builder is very simple to use. Lyro, their AI bot, takes care of most common questions, and I especially like how I can build custom flows for keyword search optimization—it’s helped customers find answers faster and improved my support process.

Another big plus is the unified inbox, which keeps website, Facebook, and Instagram messages all in one place, so I don’t waste time switching between platforms. The only downside is that pricing starts to go up when you need more advanced features, and I wish the AI and custom flows could run at the same time.

Overall, it’s a reliable and easy-to-use tool that saves me a lot of effort in daily customer support. Review collected by and hosted on G2.com.

I really like using Tidio, but it would be even better with more integrations (like CRMs, marketing tools, and payment platforms) and greater customizability in chatbot flows and design. Review collected by and hosted on G2.com.

My website visitors have instant access to my team with the website chat feature. It is excellent for people who have a quick question and don't want to send an email or fill out a form to schedule a consultation. Review collected by and hosted on G2.com.

It would be nice if it recognized whether it's a new visitor or someone already on the website. Review collected by and hosted on G2.com.