tawk.to Reviews & Product Details

Tawk.to allows me to communicate with potential clients, answer questions and move the conversation along to help make a buying decision. They have a lot of features to customize the look and functionality as well. Review collected by and hosted on G2.com.

it does take some time to set up and you need to test the autoresponse and welcome messages o see what gets the best response rate. i also don't like how UI cant cuistomie the conversation base don the page they are visiting to make it more personal/specific to their journey on the site. Review collected by and hosted on G2.com.

It is easy for customers to have a real time conversation with us without being on the phone (although most chats lead to a phone call). I LOVE that we can see what they are typing so we have time to craft a response to shorten their wait time. It also helps us understand an issue they may be having before they even send it. I also see they have redesigned their knowledge base. I was disappointed to see it go, but now I see what they have done to it. I look forward to utilizing the feature again. Review collected by and hosted on G2.com.

Tawk.To as recently been timing out for me if I have not been on that tab. It will start to make its alert sound that signifies it has been disconnected. It is annoying to put it simply. Review collected by and hosted on G2.com.

This chat tool is fantastic. It has a beautiful and intuitive interface for the client. I like it because you can customize a welcome message to send to the customer as soon as they enter our website. I also like that it works like a contact form if we don't have any online agent. The integration is very simple to carry out. Review collected by and hosted on G2.com.

The mobile app for Android suddenly stopped notifying me of messages it received from customers. I had to uninstall and reinstall it again for it to work. Review collected by and hosted on G2.com.

Tawk To provides several features for free whereas different softwares charge for it. While the user writes to your webpage you can see what the user is going write. So this function helps to earn some time. You can see the countries of the users. The software sends notifications of user activities which is a great feature in terms of monitoring and confirming advertisement ROI. Also, Admins of the live chat can communicate with each other in the background. Review collected by and hosted on G2.com.

To be honest I dont have any problem with the software. Thanks to the developers. Review collected by and hosted on G2.com.

In my opinion, Tawk is one of the most efficient chat software. Tawk is a live chat application which helped us to solve consumer grievances, interact with them and also helped in marketing activities. We closed our sales funnel through this application, and moreover it a user-friendly software. Review collected by and hosted on G2.com.

To be very honest Tawk made our lives easier, I cannot think about any dislikes at this very moment, but personally, I think The tags and the backup chats sections could be organized in a more decent manner. Review collected by and hosted on G2.com.

tawk.to is a chat application with a modern design and very good customization options. What I like the most is that it has an API for different programming languages, as well as a widget for WordPress. One of the features that seem most useful is that you can send messages to people who are browsing your website, even if they have not sent you a message. In addition, it is possible to see what pages users are viewing, and thus send them messages about the product or service they are looking for information about. Review collected by and hosted on G2.com.

I think the tawk.to mobile app has a lot to improve, as sometimes message notifications don't arrive on time. Review collected by and hosted on G2.com.

It's free. Seriously, not enough can be said about good free services. Aside from it being free integration is seamless, the UI is great and very easily adjustable. The ticket system has been a life saver for resolving customer issues. Review collected by and hosted on G2.com.

The fact that you need refresh and remind the software you are there is a little annoying. I would have preferred it to run in the background and just assume I'm available until I physically log out. That is really my only complaint. Review collected by and hosted on G2.com.

It allows me to contact my clients immediately and in real time through its online chat, which has worked wonderfully for me both to solve administrative processes, support or general inquiries, at an excellent performance both in its web and mobile version, the performance is simply phenomenal, tawk.to does not know the word failure because it is simply not in your system, it also allows the configuration of advanced functions for chats, which can be quite useful for the part of support by offering more functions from the same tool that allows a much more efficient approach to the requirement by the user or a better way to follow up on it. Review collected by and hosted on G2.com.

None, everything about this tool has seemed extremely useful and quite simple to understand, unlike other similar applications where online chat management is quite complex. Review collected by and hosted on G2.com.

I love the fact that I can chat with website visitors using my mobile phone, so basically at any time that is convenient for me to talk with prospective customers. Review collected by and hosted on G2.com.

I wish there was a 'scheduled log on' feature, as I have to manually set when I am available to chat on the app. If there was a 'show as online from 9 a.m. to 5 p.m.', that would be most welcome. Review collected by and hosted on G2.com.

I like the fact that the setup is super quick and took just 1 min to set it up. In addition, the widgets are customisable which help make the process faster. The online support helps our customers pick appropriate products instantly with the help of chat support offered by Tawk. Review collected by and hosted on G2.com.

Overall experience with the app has been good so far. The only issue being, the notifications settings are a little unorganised as I don't get prompted whenever a new chat from a customer pops up and a few queries remain unsolved due to this. Review collected by and hosted on G2.com.

Ability to see location and time of visitors on the website in real time, plus the free service! Easy to set up. Review collected by and hosted on G2.com.

We have not encountered any dislikes for Tawk.to Review collected by and hosted on G2.com.

Their support is excellent and engage well.

You can see a visitor's IP address so you have an idea where they come from and their history. Review collected by and hosted on G2.com.

If you are inactive for a number of minutes (about 10) it will send a ring-ring to check you are online. Which, if you sit at your desk all day just doing other work with it on in the background, can be quite annoying. If they had a desktop app like eg dropbox has a toolbar extension, it would know you are online and could just refresh the update for you.

Also if you are offline it displays as "offline" rather than just hiding altogether. But maybe that's me not putting the code in properly. Review collected by and hosted on G2.com.

I love that there is a mobile app. If I’m not near my computer I can still respond to inquiries. Review collected by and hosted on G2.com.

I feel like it goes into sleep mode a little fast but that’s not a big deal really. Review collected by and hosted on G2.com.

I like tawk.to because it includes all the tools for a live chat. It is easy to use and can be easily implemented on the website. I also like it because it has a mobile application for Android and I receive notifications directly on my cell phone, so I can be more attentive to customer messages. Review collected by and hosted on G2.com.

If any member of the agent team forgets to log out, the chat will remain active, which causes discomfort for some clients since their messages are not answered immediately. Review collected by and hosted on G2.com.

Tawk to is a great tool for checking webpage traffic and deal with customer inquiries. Its great reporting features help to measure daily or monthly webpage traffic. You can even see the reference of the user and the location of the users which is a really helpful function when you make any advertisements because you know whether you reached the target or not. The free plan allows opening three live agent support profiles. I would tell the free plan is almost enough for software utilization. Review collected by and hosted on G2.com.

Actually I did not have any problem with the software. I am satisfied with everything. But maybe new updates and new features may be good for us. As I said all functions are suitable for me. Review collected by and hosted on G2.com.

Ease of use and ability to see what your colleagues are working on as well. Review collected by and hosted on G2.com.

That you have to login to their website outside of our Shopify account. But once it is logged in it no longer makes you do that. Review collected by and hosted on G2.com.

Tawk.to es gratuita y eso es lo que más me gusta. Son sorprendentes sus características, por lo que vale la pena mencionarlas por separado:

- Tiene un tablero que analiza los visitantes del sitio web, en una semana, mes o año. Este tablero muestra información como las personas que iniciaron un chat o la cantidad de páginas que vieron en el sitio web.

- La aplicación de mensaje recoge datos de los visitantes como el país desde donde ingresaron al sitio web así como también el navegador desde donde lo hicieron.

- Tiene una herramienta de reportes que permite hacer seguimiento a los chats perdidos o la satisfacción de un usuario.

- Se pueden personalizar el diseño y los colores del chat.

- Es posible configurar un mensaje de bienvenida para los visitantes.

- Tiene un sistema de notificaciones con un sonido agradable que alerta a los agentes cuando un visitante envió un mensaje.

- Tiene un plugin para WordPress, por lo que solo hay que añadirlo desde el directorio de WordPress. Review collected by and hosted on G2.com.

Hasta el momento no me disgusta nada de Tawk.to. Es una aplicación gratuita con características de software pago. Review collected by and hosted on G2.com.

I like the ability to quickly join a chat and answer questions. There are other interesting features as well like an automated response when a live chat agent doesn’t join a new conversation within a short period of time Review collected by and hosted on G2.com.

I dislike the ringing sound that Tawk uses when there’s a new chat. It sounds like an old phone. Review collected by and hosted on G2.com.

The ease of use of this tool , and the role management between different departments. Review collected by and hosted on G2.com.

The user interface and the UX should be improved for the back office. Review collected by and hosted on G2.com.

Lead development feature available on tawk.to has allowed us to find clients online.

Live chatting with clients is another thing that I give thumbs up. Review collected by and hosted on G2.com.

I seldom come across things that disappoint me while using tawk.to. Review collected by and hosted on G2.com.

Lo que más me gustó de tawk.to es la sencillez de su diseño. Desde que accedes al panel de control, puedes ver gráficas de los visitantes que se conectaron en el día o también los chats contestados. Lo mejor de todo es que fue muy fácil instalarlo, ya que el software te genera automáticamente el código que debes insertar en el sitio web.

Otra característica que me gustó de software es que le pudimos dar distintos usos para nuestros propósitos, ya que podemos brindar asistencia, vender productos o resolver inquietudes. Review collected by and hosted on G2.com.

Desafortunadamente remover la marca y la etiqueta de tawk.to de la apariencia del chat es costoso. Review collected by and hosted on G2.com.

I like that tawk.to makes it easy to communicate with individuals who visit our website online. Review collected by and hosted on G2.com.

The journey for integrating tawk.to to website was hectic, but we collaborated with the vendor customer support. Review collected by and hosted on G2.com.

Its totally free, you can get touch with your potential customer or your visitors and chat with them in live situation, the new message alerting is what i love the must you don't gonna miss any chat they warn you and give you a lot of features, i love the analytics you can see with who you are chatting and his email , his ip adress . Review collected by and hosted on G2.com.

For now i'm happy with the service , i have nothing to complain about. Review collected by and hosted on G2.com.

Talk to provides free Live chat option for customers. You can easily integrate this with your websites, Apps or you can share link to anyone so they can chat with you. It supports Ticket creation so your customers problems can be resolved easily. No programming knowledge will be required for integration of tawlk to its supports on many platforms i personally use it for my websites. Its interface is so informative you will get all updates messages and many more at one screen. They also provide executives but you have to pay 1 dollars for 1 hr and they will reply for you.but its optional.Best Live chat option for Small enterprises. Review collected by and hosted on G2.com.

There is nothing to dislike for me because i get what i needed from Tawlkto. and still its upgrading and you never know what you will get next. Review collected by and hosted on G2.com.