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Compare Usetiful and Whatfix 
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At a Glance
Market Segments
Small-Business (87.1% of reviews)
Enterprise (44.6% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Usetiful
Star Rating
(178)4.7 out of 5
Market Segments
Small-Business (87.1% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about UsetifulWhatfix
Star Rating
(493)4.6 out of 5
Market Segments
Enterprise (44.6% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about WhatfixSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Whatfix excels in quality of support with a score of 9.7, while Usetiful's support quality is rated lower at 8.9. Reviewers mention that Whatfix's support team is responsive and helpful, making it a preferred choice for enterprises needing reliable assistance.
- Reviewers mention that Usetiful offers a more user-friendly setup experience, scoring 9.0 compared to Whatfix's 8.2. Users on G2 appreciate Usetiful's intuitive interface, which allows for quicker onboarding and less technical hassle.
- G2 users highlight that Whatfix provides superior account-level analytics with a score of 8.0, while Usetiful lacks this feature. Users say that the detailed insights from Whatfix help in making informed decisions based on user behavior.
- Users report that Usetiful shines in automation capabilities, scoring 8.9, compared to Whatfix's 8.3. Reviewers mention that Usetiful's automation features streamline user engagement, making it easier to manage workflows.
- Reviewers mention that Whatfix's text bubble walkthroughs are highly rated at 9.0, while Usetiful's are slightly higher at 9.1. Users say that both products provide effective walkthroughs, but Whatfix's are noted for their clarity and ease of use.
- Users on G2 report that Whatfix has a more robust self-service experience, particularly in its knowledge base, which scored 8.9 compared to Usetiful's 7.5. Reviewers mention that the comprehensive resources available in Whatfix's knowledge base enhance user independence and satisfaction.
Pricing
Entry-Level Pricing
Usetiful
No pricing availableWhatfix
No pricing availableFree Trial
Usetiful
Free Trial is available
Whatfix
Free Trial is available
Ratings
Meets Requirements
8.9
123
8.8
337
Ease of Use
9.1
122
8.6
407
Ease of Setup
9.0
91
8.3
357
Ease of Admin
9.0
79
8.5
277
Quality of Support
9.0
96
9.7
337
Has the product been a good partner in doing business?
9.3
69
9.5
276
Product Direction (% positive)
9.0
102
9.7
322
Features by Category
User Analysis
8.4
40
8.0
156
8.1
38
8.1
172
User Support
8.4
42
8.2
163
8.0
36
8.0
142
8.8
38
8.0
144
Walkthrough Type
8.9
43
8.5
166
9.1
53
8.9
190
Platform Basics - Digital Adoption Platform
Not enough data
8.3
39
Not enough data
8.7
40
Analytics - Digital Adoption Platform
Not enough data
8.4
39
Functions - Digital Adoption Platform
Not enough data
8.2
38
Not enough data
8.5
43
Agentic AI - Digital Adoption Platform
Not enough data
7.2
28
Product Analytics
Not enough data
8.1
51
Not enough data
8.1
51
Not enough data
7.8
47
Not enough data
7.6
46
Not enough data
7.5
46
Not enough data
7.2
41
Not enough data
7.0
36
Not enough data
7.4
43
Agentic AI - Product Analytics
Not enough data
8.0
5
Not enough data
7.7
5
Not enough data
8.0
5
Not enough data
8.3
5
Generative AI
6.7
10
7.6
51
Self-Service Experience
7.8
28
8.9
146
7.9
25
8.8
141
Feature Not Available
8.1
93
7.3
25
7.0
68
7.9
28
8.2
84
Self-Service Platform
8.1
34
8.6
91
8.8
33
8.1
88
6.2
26
7.6
77
8.2
28
8.0
89
Agentic AI - Customer Self-Service
Not enough data
7.1
13
Not enough data
7.3
13
Not enough data
6.8
13
Not enough data
7.1
14
Not enough data
6.8
12
Not enough data
7.7
13
Not enough data
7.1
13
Agentic AI - SAP Store
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Usetiful and Whatfix are categorized as Digital Adoption Platform and Customer Self-Service
Unique Categories
Usetiful has no unique categories
Whatfix is categorized as Product Analytics and SAP Store
Reviews
Reviewers' Company Size
Usetiful
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Whatfix
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
25.6%
Information Technology and Services
15.7%
Marketing and Advertising
13.4%
Education Management
4.7%
Financial Services
2.9%
Other
37.8%
Computer Software
16.1%
Information Technology and Services
14.0%
Financial Services
4.0%
Insurance
3.8%
Banking
3.1%
Other
59.0%
Discussions
Is there a possibility to add videos or images to the popups?
2 Comments
OD
Hi Charly,
Sure thing! You can simply show a picture, animation or even embed a video within your Usetiful content.
All the best,
OndrejRead more
What is Usetiful used for?
1 Comment
SG
Usetiful is a software platform designed to create and manage interactive onboarding and user guidance experiences for web applications and websites. It is...Read more
Usetiful has no more discussions with answers
What does Whatfix do?
3 Comments
GF
Overall, Whatfix aims to enhance user productivity, reduce support costs, and drive digital transformation within organizations.
How? Whatfix is a digital...Read more
What is the best way to showcase videos using the platform?
1 Comment
KE
Hi Christopher
I have added a video to the self-help tab.
You can do this if you have created the video and have it saved. I use Vimeo. Once you...Read more
Which one of them is a direct competitor of Whatfix?
1 Comment
GF
Digital Adoption Platforms are a category of their own. Because of the unique features and capabilities, it is hard to compare them to other types of...Read more
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