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Semrush

By Semrush

4.5 out of 5 stars

How would you rate your experience with Semrush?

Semrush Pricing Overview

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Semrush Pricing Reviews

(2)
Verified User in Marketing and Advertising
UM
Small-Business (50 or fewer emp.)
"SEMRush changed the game to allow me to be a more effective SEO Practioner"
What do you like best about Semrush?

I have been doing SEO audits and keywords research for clients using manual methods and 'free' resources from Google. Once I found SEMRush, it changed the game for me. Their auditing tools were the main source for SEO reviews I did with customers. They are regular resources that I used to stay on top of performance. It also helped me to keep all of the client projects in one place and super organized. They have also kept evolving all of their tools over time to keep pace with changes in the market. With the swift shift to AI search, they have been able to create a toolkit that is helping me keep pace with that conversions for my clients as well. Review collected by and hosted on G2.com.

What do you dislike about Semrush?

I wish the process of a trying some of their new products was a bit easier. I have hit snags a couple of times that made trying and cancelling something a little bit hard. Review collected by and hosted on G2.com.

Response from Semrush of Semrush

Hello! Thank you a lot for your feedback, we highly appreciate you sharing your experience as we constantly strive to improve our products! Semrush indeed offers a vast set of data sometimes challenging to interpret and incorporate in one's workflow, therefore, we have created a HelpCenter (https://www.semrush.com/kb/) with step-to-step guidelines on how to approach all the tools and corresponding reports on the platform. I also recommend checking out our Academy courses where specialists share their insights and feature Semrush tools in real practice!

Verified User in Airlines/Aviation
EA
Enterprise (> 1000 emp.)
"Not a Partner You Can Trust — Just a Policy Machine"
What do you like best about Semrush?

SEMrush has a large set of tools under one roof, which makes it easy to do basic keyword and competitive analysis without juggling multiple platforms. The interface is generally intuitive, and setup doesn’t require much onboarding time. That said, the product’s functionality isn’t the issue — the experience around billing, renewals, and support far outweighs any benefit the platform offers. Review collected by and hosted on G2.com.

What do you dislike about Semrush?

We’ve been long-time SEMrush customers, but our recent experience has been extremely disappointing. One of our old accounts (created by a former employee) auto-renewed for $6,327.95 without any notice or usage. Despite reaching out immediately after discovering the charge, the support team refused to offer any refund or credit — citing a strict no-refund policy for recurring subscriptions, even when it’s clearly an honest mistake.

Their “support escalation” consisted of multiple polite but scripted responses that made it clear no one was empowered to actually help or use judgment. For a company that claims to value its customers, this level of rigidity and lack of empathy is unacceptable — especially for enterprise accounts spending thousands of dollars.

If you’re considering SEMrush, be extremely cautious with billing — they will continue charging you even if you’re not using the product, and their “policy” leaves no room for fairness or good faith. We’ve since switched to other tools that offer similar capabilities, better customer support, and more transparent renewal processes. Review collected by and hosted on G2.com.

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