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Best Help Desk Software - Page 7

Jeffrey Lin
JL
Researched and written by Jeffrey Lin

Help desk software is a tool used to organize, manage, and respond to service-related requests from internal and external sources. Customer inquiries are typically submitted via multiple channels, including email, phone, or social media. Customer service teams use the best help desk software tools to streamline support processes and provide analytics into customer engagement across all communication channels.

These products may contain additional customer self-service and social customer service integrations or live chat software modules.

To qualify for inclusion in the Help Desk category, a product must:

Organize external customer inquiries into tickets for support agents
Aggregate inquiries from emails and a customer portal
Assign tickets to support agents for prompt service
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Featured Help Desk Software At A Glance

Free Plan Available:
SysAid
Sponsored
SysAid
Leader:
Salesforce Service Cloud
Salesforce Service Cloud
Highest Performer:
Sobot Omnichannel Suite
Sobot Omnichannel Suite
Easiest to Use:
EngageBay All-in-One Suite
EngageBay All-in-One Suite
Top Trending:
Computer
Computer
Show LessShow More
Highest Performer:
Sobot Omnichannel Suite
Sobot Omnichannel Suite
Easiest to Use:
EngageBay All-in-One Suite
EngageBay All-in-One Suite
Top Trending:
Computer
Computer

G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.

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A weekly snapshot of rising stars, new launches, and what everyone's buzzing about.

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472 Listings in Help Desk Available
  • Sort By:
    G2 Score
Jotform AI Agents
(368)4.4 out of 5
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Jotform AI Agents are automated real-time assistants designed to help your users at any time of day or night. AI Agents are the future of customer service. Train and customize your own personal AI Age

    Users
    • Owner
    • CEO
    Industries
    • Insurance
    • Computer Software
    Market Segment
    • 66% Small-Business
    • 14% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Jotform AI Agents is a tool designed to automate form management and handle responses efficiently, assisting in tasks such as data collection, customer interaction, and workflow automation.
    • Reviewers like the ease of use, intuitive setup, and the tool's ability to streamline tasks, save time, and enhance efficiency in various business operations.
    • Reviewers noted issues with the tool's ability to fully understand complex queries, occasional system failures, limited integration capabilities, and a desire for more advanced analytics and customization options.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Jotform AI Agents Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    143
    Artificial Intelligence
    102
    Time-saving
    84
    Easy Setup
    81
    Automation
    80
    Cons
    AI Limitations
    67
    Limited AI Capabilities
    43
    Limited Features
    36
    Learning Curve
    35
    Poor Understanding
    34
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Jotform AI Agents features and usability ratings that predict user satisfaction
    8.6
    Has the product been a good partner in doing business?
    Average: 8.9
    8.0
    Workflow
    Average: 8.7
    8.6
    Customization
    Average: 8.4
    8.0
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Jotform
    Company Website
    Year Founded
    2006
    HQ Location
    San Francisco, California
    Twitter
    @Jotform
    39,560 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    867 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Jotform AI Agents are automated real-time assistants designed to help your users at any time of day or night. AI Agents are the future of customer service. Train and customize your own personal AI Age

Users
  • Owner
  • CEO
Industries
  • Insurance
  • Computer Software
Market Segment
  • 66% Small-Business
  • 14% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Jotform AI Agents is a tool designed to automate form management and handle responses efficiently, assisting in tasks such as data collection, customer interaction, and workflow automation.
  • Reviewers like the ease of use, intuitive setup, and the tool's ability to streamline tasks, save time, and enhance efficiency in various business operations.
  • Reviewers noted issues with the tool's ability to fully understand complex queries, occasional system failures, limited integration capabilities, and a desire for more advanced analytics and customization options.
Jotform AI Agents Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
143
Artificial Intelligence
102
Time-saving
84
Easy Setup
81
Automation
80
Cons
AI Limitations
67
Limited AI Capabilities
43
Limited Features
36
Learning Curve
35
Poor Understanding
34
View All Pros and Cons
Jotform AI Agents features and usability ratings that predict user satisfaction
8.6
Has the product been a good partner in doing business?
Average: 8.9
8.0
Workflow
Average: 8.7
8.6
Customization
Average: 8.4
8.0
Customer Portal
Average: 8.6
Seller Details
Seller
Jotform
Company Website
Year Founded
2006
HQ Location
San Francisco, California
Twitter
@Jotform
39,560 Twitter followers
LinkedIn® Page
www.linkedin.com
867 employees on LinkedIn®
ClickConnector
(22)4.7 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    ClickConnector is your new favorite customer support platform, designed to streamline your customer service operations, reduce costs, and elevate your brand's customer experience with the perfect blen

    Users
    • CEO
    Industries
    • Computer Software
    Market Segment
    • 50% Small-Business
    • 36% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • ClickConnector Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    11
    Automation
    10
    Ease of Use
    8
    Efficiency
    8
    Helpful
    7
    Cons
    Lack of Features
    2
    Limited Customization
    2
    Limited Features
    2
    Missing Features
    2
    App Crashes
    1
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • ClickConnector features and usability ratings that predict user satisfaction
    10.0
    Has the product been a good partner in doing business?
    Average: 8.9
    9.7
    Workflow
    Average: 8.7
    9.1
    Customization
    Average: 8.4
    9.2
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Click Connector
    Year Founded
    2016
    HQ Location
    N/A
    LinkedIn® Page
    www.linkedin.com
    2 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

ClickConnector is your new favorite customer support platform, designed to streamline your customer service operations, reduce costs, and elevate your brand's customer experience with the perfect blen

Users
  • CEO
Industries
  • Computer Software
Market Segment
  • 50% Small-Business
  • 36% Mid-Market
ClickConnector Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
11
Automation
10
Ease of Use
8
Efficiency
8
Helpful
7
Cons
Lack of Features
2
Limited Customization
2
Limited Features
2
Missing Features
2
App Crashes
1
View All Pros and Cons
ClickConnector features and usability ratings that predict user satisfaction
10.0
Has the product been a good partner in doing business?
Average: 8.9
9.7
Workflow
Average: 8.7
9.1
Customization
Average: 8.4
9.2
Customer Portal
Average: 8.6
Seller Details
Seller
Click Connector
Year Founded
2016
HQ Location
N/A
LinkedIn® Page
www.linkedin.com
2 employees on LinkedIn®

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LimeChat
(31)4.6 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    LimeChat is an AI-powered Conversational Commerce suite that helps brands sell, support, and market on conversational medium. Trusted by over 200+ world's biggest brands like MamaEarth, Wow Skin Scie

    Users
    No information available
    Industries
    • Health, Wellness and Fitness
    • Consumer Goods
    Market Segment
    • 61% Small-Business
    • 39% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • LimeChat Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    8
    Features
    8
    Helpful
    7
    Ease of Use
    6
    Customer Satisfaction
    5
    Cons
    Chatbot Issues
    3
    Software Bugs
    3
    Chat Functionality
    2
    Chat Management
    2
    Expensive
    2
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • LimeChat features and usability ratings that predict user satisfaction
    9.0
    Has the product been a good partner in doing business?
    Average: 8.9
    9.2
    Workflow
    Average: 8.7
    8.5
    Customization
    Average: 8.4
    9.1
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Limechat
    Year Founded
    2020
    HQ Location
    Bengaluru, IN
    Twitter
    @LimeChatAI
    310 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    73 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

LimeChat is an AI-powered Conversational Commerce suite that helps brands sell, support, and market on conversational medium. Trusted by over 200+ world's biggest brands like MamaEarth, Wow Skin Scie

Users
No information available
Industries
  • Health, Wellness and Fitness
  • Consumer Goods
Market Segment
  • 61% Small-Business
  • 39% Mid-Market
LimeChat Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
8
Features
8
Helpful
7
Ease of Use
6
Customer Satisfaction
5
Cons
Chatbot Issues
3
Software Bugs
3
Chat Functionality
2
Chat Management
2
Expensive
2
View All Pros and Cons
LimeChat features and usability ratings that predict user satisfaction
9.0
Has the product been a good partner in doing business?
Average: 8.9
9.2
Workflow
Average: 8.7
8.5
Customization
Average: 8.4
9.1
Customer Portal
Average: 8.6
Seller Details
Seller
Limechat
Year Founded
2020
HQ Location
Bengaluru, IN
Twitter
@LimeChatAI
310 Twitter followers
LinkedIn® Page
www.linkedin.com
73 employees on LinkedIn®
ConvergeHub
(36)4.8 out of 5
Save to My Lists
Entry Level Price:$85.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    ConvergeHub is the all-in-one CRM built to accelerate revenue from pipeline to paycheck. Designed for businesses of all sizes—from small startups to enterprise-grade organizations—it unifies Sales,

    Users
    No information available
    Industries
    • Marketing and Advertising
    Market Segment
    • 97% Small-Business
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • ConvergeHub features and usability ratings that predict user satisfaction
    9.4
    Has the product been a good partner in doing business?
    Average: 8.9
    9.0
    Workflow
    Average: 8.7
    9.4
    Customization
    Average: 8.4
    8.8
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    ConvergeHub
    Year Founded
    2016
    HQ Location
    San Francisco Bay Area, California
    Twitter
    @convergehub
    1,838 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    10 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

ConvergeHub is the all-in-one CRM built to accelerate revenue from pipeline to paycheck. Designed for businesses of all sizes—from small startups to enterprise-grade organizations—it unifies Sales,

Users
No information available
Industries
  • Marketing and Advertising
Market Segment
  • 97% Small-Business
ConvergeHub features and usability ratings that predict user satisfaction
9.4
Has the product been a good partner in doing business?
Average: 8.9
9.0
Workflow
Average: 8.7
9.4
Customization
Average: 8.4
8.8
Customer Portal
Average: 8.6
Seller Details
Seller
ConvergeHub
Year Founded
2016
HQ Location
San Francisco Bay Area, California
Twitter
@convergehub
1,838 Twitter followers
LinkedIn® Page
www.linkedin.com
10 employees on LinkedIn®
Mojo Helpdesk
(242)4.4 out of 5
Save to My Lists
Entry Level Price:$14.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Mojo Helpdesk makes customer service and IT support easy. Centralize requests, assign, automate, track progress, and get more done faster. The best alternative to managing requests with spreadsheets a

    Users
    No information available
    Industries
    • Information Technology and Services
    • Primary/Secondary Education
    Market Segment
    • 55% Mid-Market
    • 30% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Mojo Helpdesk Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    This product has not yet received any positive sentiments.
    Cons
    Bugs
    1
    Button Issues
    1
    Editing Difficulties
    1
    Formatting Issues
    1
    Layout Issues
    1
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Mojo Helpdesk features and usability ratings that predict user satisfaction
    8.9
    Has the product been a good partner in doing business?
    Average: 8.9
    8.6
    Workflow
    Average: 8.7
    7.5
    Customization
    Average: 8.4
    8.7
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Mojo Helpdesk
    Year Founded
    2011
    HQ Location
    Austin, Texas
    Twitter
    @mojohelpdesk
    714 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    2 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Mojo Helpdesk makes customer service and IT support easy. Centralize requests, assign, automate, track progress, and get more done faster. The best alternative to managing requests with spreadsheets a

Users
No information available
Industries
  • Information Technology and Services
  • Primary/Secondary Education
Market Segment
  • 55% Mid-Market
  • 30% Small-Business
Mojo Helpdesk Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
This product has not yet received any positive sentiments.
Cons
Bugs
1
Button Issues
1
Editing Difficulties
1
Formatting Issues
1
Layout Issues
1
View All Pros and Cons
Mojo Helpdesk features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 8.9
8.6
Workflow
Average: 8.7
7.5
Customization
Average: 8.4
8.7
Customer Portal
Average: 8.6
Seller Details
Seller
Mojo Helpdesk
Year Founded
2011
HQ Location
Austin, Texas
Twitter
@mojohelpdesk
714 Twitter followers
LinkedIn® Page
www.linkedin.com
2 employees on LinkedIn®
Helpspot
(17)4.0 out of 5
Save to My Lists
Entry Level Price:Starting at $699.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    HelpSpot is a help desk platform for all businesses with features such as customer self-service portal, custom web forms, knowledge base, trends tracking, reporting, tickets management and more.

    Users
    No information available
    Industries
    • Information Technology and Services
    Market Segment
    • 59% Mid-Market
    • 29% Small-Business
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Helpspot features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 8.9
    8.5
    Workflow
    Average: 8.7
    8.3
    Customization
    Average: 8.4
    7.2
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    UserScape
    Year Founded
    2004
    HQ Location
    Poughkeepsie, NY
    Twitter
    @userspace
    2 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    6 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

HelpSpot is a help desk platform for all businesses with features such as customer self-service portal, custom web forms, knowledge base, trends tracking, reporting, tickets management and more.

Users
No information available
Industries
  • Information Technology and Services
Market Segment
  • 59% Mid-Market
  • 29% Small-Business
Helpspot features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 8.9
8.5
Workflow
Average: 8.7
8.3
Customization
Average: 8.4
7.2
Customer Portal
Average: 8.6
Seller Details
Seller
UserScape
Year Founded
2004
HQ Location
Poughkeepsie, NY
Twitter
@userspace
2 Twitter followers
LinkedIn® Page
www.linkedin.com
6 employees on LinkedIn®
Plain
(20)4.5 out of 5
Save to My Lists
Entry Level Price:$39.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Plain is an AI-powered customer support platform designed to help B2B SaaS companies consolidate their fragmented support operations into a single, intelligent workflow. By unifying various communicat

    Users
    No information available
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 60% Small-Business
    • 35% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Plain Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    14
    Integrations
    13
    Easy Integrations
    9
    Features
    8
    Ticket Management
    7
    Cons
    Limited Features
    4
    Missing Features
    4
    Interface Issues
    3
    Ticketing Issues
    3
    Ticket Management
    3
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Plain features and usability ratings that predict user satisfaction
    9.8
    Has the product been a good partner in doing business?
    Average: 8.9
    8.0
    Workflow
    Average: 8.7
    6.2
    Customization
    Average: 8.4
    6.8
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Plain
    Company Website
    Year Founded
    2020
    HQ Location
    London, GB
    LinkedIn® Page
    www.linkedin.com
    31 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Plain is an AI-powered customer support platform designed to help B2B SaaS companies consolidate their fragmented support operations into a single, intelligent workflow. By unifying various communicat

Users
No information available
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 60% Small-Business
  • 35% Mid-Market
Plain Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
14
Integrations
13
Easy Integrations
9
Features
8
Ticket Management
7
Cons
Limited Features
4
Missing Features
4
Interface Issues
3
Ticketing Issues
3
Ticket Management
3
View All Pros and Cons
Plain features and usability ratings that predict user satisfaction
9.8
Has the product been a good partner in doing business?
Average: 8.9
8.0
Workflow
Average: 8.7
6.2
Customization
Average: 8.4
6.8
Customer Portal
Average: 8.6
Seller Details
Seller
Plain
Company Website
Year Founded
2020
HQ Location
London, GB
LinkedIn® Page
www.linkedin.com
31 employees on LinkedIn®
Plivo
(747)4.5 out of 5
Optimized for quick response
Save to My Lists
Entry Level Price:Starting at $25.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Plivo is a voice-first AI agent platform designed to streamline multi-channel customer engagement through various communication methods, including phone calls, chat, WhatsApp, SMS, email, and Slack. T

    Users
    • CEO
    • Software Engineer
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 78% Small-Business
    • 17% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Plivo is an API-driven platform that supports messaging and voice services in multiple countries, with a focus on scalability and global coverage.
    • Reviewers appreciate Plivo's competitive pricing, ease of implementation and integration, high reliability, and excellent customer support, as well as its ability to support high-volume messaging with minimal infrastructure requirements.
    • Reviewers experienced issues with Plivo's inconsistent performance, poor communication skills from the support team, sudden price changes, lack of advanced analytics and intuitive interface, and limited support for country-specific messaging regulations.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Plivo Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    29
    Customer Support
    19
    API Quality
    16
    Features
    16
    Integrations
    15
    Cons
    Poor Customer Support
    10
    Expensive
    6
    Limited Features
    6
    Messaging Issues
    6
    Call Issues
    5
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Plivo features and usability ratings that predict user satisfaction
    9.0
    Has the product been a good partner in doing business?
    Average: 8.9
    0.0
    No information available
    6.7
    Customization
    Average: 8.4
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Plivo
    Company Website
    Year Founded
    2011
    HQ Location
    Austin, TX
    Twitter
    @plivo
    12,691 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    185 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Plivo is a voice-first AI agent platform designed to streamline multi-channel customer engagement through various communication methods, including phone calls, chat, WhatsApp, SMS, email, and Slack. T

Users
  • CEO
  • Software Engineer
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 78% Small-Business
  • 17% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Plivo is an API-driven platform that supports messaging and voice services in multiple countries, with a focus on scalability and global coverage.
  • Reviewers appreciate Plivo's competitive pricing, ease of implementation and integration, high reliability, and excellent customer support, as well as its ability to support high-volume messaging with minimal infrastructure requirements.
  • Reviewers experienced issues with Plivo's inconsistent performance, poor communication skills from the support team, sudden price changes, lack of advanced analytics and intuitive interface, and limited support for country-specific messaging regulations.
Plivo Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
29
Customer Support
19
API Quality
16
Features
16
Integrations
15
Cons
Poor Customer Support
10
Expensive
6
Limited Features
6
Messaging Issues
6
Call Issues
5
View All Pros and Cons
Plivo features and usability ratings that predict user satisfaction
9.0
Has the product been a good partner in doing business?
Average: 8.9
0.0
No information available
6.7
Customization
Average: 8.4
0.0
No information available
Seller Details
Seller
Plivo
Company Website
Year Founded
2011
HQ Location
Austin, TX
Twitter
@plivo
12,691 Twitter followers
LinkedIn® Page
www.linkedin.com
185 employees on LinkedIn®
Acquire
(43)4.2 out of 5
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Acquire is a conversational customer engagement platform that empowers companies to deliver exceptional experiences. By simplifying communication across touchpoints and tools, personalizing interactio

    Users
    No information available
    Industries
    • Computer Software
    Market Segment
    • 56% Small-Business
    • 40% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Acquire features and usability ratings that predict user satisfaction
    8.9
    Has the product been a good partner in doing business?
    Average: 8.9
    9.2
    Workflow
    Average: 8.7
    8.2
    Customization
    Average: 8.4
    10.0
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Acquire
    Year Founded
    2017
    HQ Location
    San Francisco, California
    LinkedIn® Page
    www.linkedin.com
    54 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Acquire is a conversational customer engagement platform that empowers companies to deliver exceptional experiences. By simplifying communication across touchpoints and tools, personalizing interactio

Users
No information available
Industries
  • Computer Software
Market Segment
  • 56% Small-Business
  • 40% Mid-Market
Acquire features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 8.9
9.2
Workflow
Average: 8.7
8.2
Customization
Average: 8.4
10.0
Customer Portal
Average: 8.6
Seller Details
Seller
Acquire
Year Founded
2017
HQ Location
San Francisco, California
LinkedIn® Page
www.linkedin.com
54 employees on LinkedIn®
Spiceworks Cloud Help Desk
(311)4.3 out of 5
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Ready to ditch the sticky notes and hop into your first help desk? Current solution just not cutting it? Spiceworks Help Desk is here! Purpose-built for IT pros, we have just what you need to run a be

    Users
    • IT Manager
    • Network Administrator
    Industries
    • Information Technology and Services
    • Education Management
    Market Segment
    • 65% Mid-Market
    • 23% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Spiceworks Cloud Help Desk Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Collaboration
    1
    Communication Efficiency
    1
    Efficiency
    1
    Incident Management
    1
    Team Collaboration
    1
    Cons
    Connectivity Issues
    1
    Integration Issues
    1
    Limited Functionality
    1
    Missing Features
    1
    Notification Issues
    1
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Spiceworks Cloud Help Desk features and usability ratings that predict user satisfaction
    8.9
    Has the product been a good partner in doing business?
    Average: 8.9
    8.8
    Workflow
    Average: 8.7
    7.4
    Customization
    Average: 8.4
    8.3
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Ziff Davis
    Year Founded
    1995
    HQ Location
    New York
    Twitter
    @ziffdavis
    1,407 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    6,540 employees on LinkedIn®
    Ownership
    NASDAQ: ZD
Product Description
How are these determined?Information
This description is provided by the seller.

Ready to ditch the sticky notes and hop into your first help desk? Current solution just not cutting it? Spiceworks Help Desk is here! Purpose-built for IT pros, we have just what you need to run a be

Users
  • IT Manager
  • Network Administrator
Industries
  • Information Technology and Services
  • Education Management
Market Segment
  • 65% Mid-Market
  • 23% Small-Business
Spiceworks Cloud Help Desk Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Collaboration
1
Communication Efficiency
1
Efficiency
1
Incident Management
1
Team Collaboration
1
Cons
Connectivity Issues
1
Integration Issues
1
Limited Functionality
1
Missing Features
1
Notification Issues
1
View All Pros and Cons
Spiceworks Cloud Help Desk features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 8.9
8.8
Workflow
Average: 8.7
7.4
Customization
Average: 8.4
8.3
Customer Portal
Average: 8.6
Seller Details
Seller
Ziff Davis
Year Founded
1995
HQ Location
New York
Twitter
@ziffdavis
1,407 Twitter followers
LinkedIn® Page
www.linkedin.com
6,540 employees on LinkedIn®
Ownership
NASDAQ: ZD
Oracle Service Cloud (formerly RightNow)
(134)3.9 out of 5
View top Consulting Services for Oracle Service Cloud (formerly RightNow)
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Oracle Service Cloud, part of the Oracle CX Cloud Suite, is a cloud-based, omnichannel solution that captures a 360-degree view of every customer in a dynamic and unified agent desktop. Oracle Service

    Users
    No information available
    Industries
    • Information Technology and Services
    • Retail
    Market Segment
    • 56% Enterprise
    • 38% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Oracle Service Cloud (formerly RightNow) Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    2
    Automation
    1
    Call Management
    1
    Case Management
    1
    Channel Management
    1
    Cons
    Bugs
    1
    Contact Management
    1
    Data Inconsistency
    1
    Data Management
    1
    Delayed Responses
    1
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Oracle Service Cloud (formerly RightNow) features and usability ratings that predict user satisfaction
    7.5
    Has the product been a good partner in doing business?
    Average: 8.9
    8.2
    Workflow
    Average: 8.7
    8.0
    Customization
    Average: 8.4
    8.6
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Oracle
    Year Founded
    1977
    HQ Location
    Austin, TX
    Twitter
    @Oracle
    820,686 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    197,850 employees on LinkedIn®
    Ownership
    NYSE:ORCL
Product Description
How are these determined?Information
This description is provided by the seller.

Oracle Service Cloud, part of the Oracle CX Cloud Suite, is a cloud-based, omnichannel solution that captures a 360-degree view of every customer in a dynamic and unified agent desktop. Oracle Service

Users
No information available
Industries
  • Information Technology and Services
  • Retail
Market Segment
  • 56% Enterprise
  • 38% Mid-Market
Oracle Service Cloud (formerly RightNow) Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
2
Automation
1
Call Management
1
Case Management
1
Channel Management
1
Cons
Bugs
1
Contact Management
1
Data Inconsistency
1
Data Management
1
Delayed Responses
1
View All Pros and Cons
Oracle Service Cloud (formerly RightNow) features and usability ratings that predict user satisfaction
7.5
Has the product been a good partner in doing business?
Average: 8.9
8.2
Workflow
Average: 8.7
8.0
Customization
Average: 8.4
8.6
Customer Portal
Average: 8.6
Seller Details
Seller
Oracle
Year Founded
1977
HQ Location
Austin, TX
Twitter
@Oracle
820,686 Twitter followers
LinkedIn® Page
www.linkedin.com
197,850 employees on LinkedIn®
Ownership
NYSE:ORCL
Faveo Help Desk
(23)4.6 out of 5
Save to My Lists
Entry Level Price:$500 Onetime
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Faveo Helpdesk provides Businesses with an automated Helpdesk system to manage customer support. The word Faveo comes from Latin which means to be favorable. Which truly highlights vision and the sco

    Users
    No information available
    Industries
    • Information Technology and Services
    Market Segment
    • 43% Mid-Market
    • 43% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Faveo Help Desk Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Case Management
    1
    Customer Support
    1
    Ease of Use
    1
    Efficiency
    1
    Features
    1
    Cons
    Inadequate AI Features
    1
    Issue Resolution
    1
    Software Bugs
    1
    Technical Issues
    1
    Time Delays
    1
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Faveo Help Desk features and usability ratings that predict user satisfaction
    8.7
    Has the product been a good partner in doing business?
    Average: 8.9
    8.7
    Workflow
    Average: 8.7
    8.7
    Customization
    Average: 8.4
    9.1
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Ladybird Web Solution Pvt Ltd
    Year Founded
    2009
    HQ Location
    Bangalore, Karnataka
    Twitter
    @faveohelpdesk
    1,058 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    80 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Faveo Helpdesk provides Businesses with an automated Helpdesk system to manage customer support. The word Faveo comes from Latin which means to be favorable. Which truly highlights vision and the sco

Users
No information available
Industries
  • Information Technology and Services
Market Segment
  • 43% Mid-Market
  • 43% Small-Business
Faveo Help Desk Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Case Management
1
Customer Support
1
Ease of Use
1
Efficiency
1
Features
1
Cons
Inadequate AI Features
1
Issue Resolution
1
Software Bugs
1
Technical Issues
1
Time Delays
1
View All Pros and Cons
Faveo Help Desk features and usability ratings that predict user satisfaction
8.7
Has the product been a good partner in doing business?
Average: 8.9
8.7
Workflow
Average: 8.7
8.7
Customization
Average: 8.4
9.1
Customer Portal
Average: 8.6
Seller Details
Seller
Ladybird Web Solution Pvt Ltd
Year Founded
2009
HQ Location
Bangalore, Karnataka
Twitter
@faveohelpdesk
1,058 Twitter followers
LinkedIn® Page
www.linkedin.com
80 employees on LinkedIn®
Eltropy
(51)4.4 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Eltropy is a SaaS platform designed toimprove share of wallet, client acquisition and productivity of client-facing teams in banks, financial services and insurance firms.

    Users
    No information available
    Industries
    • Financial Services
    • Information Technology and Services
    Market Segment
    • 45% Mid-Market
    • 41% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Eltropy Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    23
    Customer Support
    18
    Features
    16
    Efficiency
    14
    Helpful
    14
    Cons
    Learning Curve
    10
    Steep Learning Curve
    10
    Integration Issues
    7
    Limited Customization
    7
    Training Difficulty
    6
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Eltropy features and usability ratings that predict user satisfaction
    8.9
    Has the product been a good partner in doing business?
    Average: 8.9
    8.8
    Workflow
    Average: 8.7
    7.9
    Customization
    Average: 8.4
    7.9
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Eltropy
    Year Founded
    2013
    HQ Location
    Santa Clara, US
    Twitter
    @eltropy_inc
    1,157 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    254 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Eltropy is a SaaS platform designed toimprove share of wallet, client acquisition and productivity of client-facing teams in banks, financial services and insurance firms.

Users
No information available
Industries
  • Financial Services
  • Information Technology and Services
Market Segment
  • 45% Mid-Market
  • 41% Small-Business
Eltropy Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
23
Customer Support
18
Features
16
Efficiency
14
Helpful
14
Cons
Learning Curve
10
Steep Learning Curve
10
Integration Issues
7
Limited Customization
7
Training Difficulty
6
View All Pros and Cons
Eltropy features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 8.9
8.8
Workflow
Average: 8.7
7.9
Customization
Average: 8.4
7.9
Customer Portal
Average: 8.6
Seller Details
Seller
Eltropy
Year Founded
2013
HQ Location
Santa Clara, US
Twitter
@eltropy_inc
1,157 Twitter followers
LinkedIn® Page
www.linkedin.com
254 employees on LinkedIn®
Promys
(12)4.7 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Promys CRM/Help Desk/PSA software for IT, MSP, Audio Visual & Physical Security solution providers from 10 to 2000 users. Promys is intuitive & simple to implement. Promys streamlines workflo

    Users
    No information available
    Industries
    • Information Technology and Services
    Market Segment
    • 58% Small-Business
    • 42% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Promys features and usability ratings that predict user satisfaction
    9.8
    Has the product been a good partner in doing business?
    Average: 8.9
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    PROMYS
    Year Founded
    2003
    HQ Location
    Mississauga, Ontario
    Twitter
    @PROMYS_PSA
    129 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    11 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Promys CRM/Help Desk/PSA software for IT, MSP, Audio Visual & Physical Security solution providers from 10 to 2000 users. Promys is intuitive & simple to implement. Promys streamlines workflo

Users
No information available
Industries
  • Information Technology and Services
Market Segment
  • 58% Small-Business
  • 42% Mid-Market
Promys features and usability ratings that predict user satisfaction
9.8
Has the product been a good partner in doing business?
Average: 8.9
0.0
No information available
0.0
No information available
0.0
No information available
Seller Details
Seller
PROMYS
Year Founded
2003
HQ Location
Mississauga, Ontario
Twitter
@PROMYS_PSA
129 Twitter followers
LinkedIn® Page
www.linkedin.com
11 employees on LinkedIn®
Dynamics 365 Customer Service
(31)4.4 out of 5
View top Consulting Services for Dynamics 365 Customer Service
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Microsoft Dynamics 365 Customer Service provides a unified platform that makes information available across engagements—so agents offer the consistency and personalization customers expect.

    Users
    No information available
    Industries
    • Information Technology and Services
    Market Segment
    • 48% Mid-Market
    • 29% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Dynamics 365 Customer Service Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    4
    Integrations
    4
    Easy Integrations
    3
    Efficiency
    3
    Features
    3
    Cons
    Learning Curve
    2
    Limited Customization
    2
    Not Intuitive
    2
    Steep Learning Curve
    2
    Complex Administration
    1
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Dynamics 365 Customer Service features and usability ratings that predict user satisfaction
    8.6
    Has the product been a good partner in doing business?
    Average: 8.9
    8.8
    Workflow
    Average: 8.7
    8.9
    Customization
    Average: 8.4
    8.3
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Microsoft
    Year Founded
    1975
    HQ Location
    Redmond, Washington
    Twitter
    @microsoft
    13,133,301 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    220,934 employees on LinkedIn®
    Ownership
    MSFT
Product Description
How are these determined?Information
This description is provided by the seller.

Microsoft Dynamics 365 Customer Service provides a unified platform that makes information available across engagements—so agents offer the consistency and personalization customers expect.

Users
No information available
Industries
  • Information Technology and Services
Market Segment
  • 48% Mid-Market
  • 29% Small-Business
Dynamics 365 Customer Service Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
4
Integrations
4
Easy Integrations
3
Efficiency
3
Features
3
Cons
Learning Curve
2
Limited Customization
2
Not Intuitive
2
Steep Learning Curve
2
Complex Administration
1
View All Pros and Cons
Dynamics 365 Customer Service features and usability ratings that predict user satisfaction
8.6
Has the product been a good partner in doing business?
Average: 8.9
8.8
Workflow
Average: 8.7
8.9
Customization
Average: 8.4
8.3
Customer Portal
Average: 8.6
Seller Details
Seller
Microsoft
Year Founded
1975
HQ Location
Redmond, Washington
Twitter
@microsoft
13,133,301 Twitter followers
LinkedIn® Page
www.linkedin.com
220,934 employees on LinkedIn®
Ownership
MSFT
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