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Best Help Desk Software - Page 7

Jeffrey Lin
JL
Researched and written by Jeffrey Lin

What is Help Desk Software?

Help desk software is used to organize, manage, and respond to service-related requests from internal and external sources, helping customer service teams streamline support processes and analyze engagement across communication channels.

Core Capabilities of Help Desk Software

To qualify for inclusion in the Help Desk category, a product must:

  • Organize external customer inquiries into tickets for support agents
  • Aggregate inquiries from emails and a customer portal
  • Assign tickets to support agents for prompt service

Common Use Cases for Help Desk Software

Help desk software is commonly used to:

  • Manage incoming customer inquiries across email, phone, social media, and portals
  • Track ticket status and prioritize issues for support teams
  • Provide customers with self-service options through knowledge bases or portals
  • Monitor agent performance and customer service metrics
  • Centralize multi-channel communication for faster resolution

How Help Desk Software Differs from Other Tools

Help desk software focuses on handling customer inquiries and service requests across multiple communication channels, often integrating customer self-service, social customer service, and live chat tools to boost efficiency and support quality.

Insights from G2 Reviews on Help Desk Software

According to G2 review data, users highlight streamlined ticket management, unified communication channels, and analytics that help teams better understand customer needs and improve service performance.

Show More
Show Less

Featured Help Desk Software At A Glance

Leader:
Salesforce Service Cloud
Salesforce Service Cloud
Highest Performer:
Gladly
Gladly
Easiest to Use:
Gladly
Gladly
Top Trending:
Zendesk for Customer Service
Zendesk for Customer Service
Show LessShow More
Highest Performer:
Gladly
Gladly
Easiest to Use:
Gladly
Gladly
Top Trending:
Zendesk for Customer Service
Zendesk for Customer Service

G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.

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487 Listings in Help Desk Available
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    G2 Score
Drag
(261)4.5 out of 5
Entry Level Price:Starting at $10.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Drag turns Gmail into a Team Workspace. One single place to support customers, manage tasks and close deals, from the place teams love: Gmail. Stop switching between tools and run your entire workflow

    Users
    • CEO
    Industries
    • Non-Profit Organization Management
    • Leisure, Travel & Tourism
    Market Segment
    • 85% Small-Business
    • 11% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Drag Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    11
    Email Management
    10
    Organization
    10
    Team Collaboration
    9
    Collaboration
    8
    Cons
    Limited Customization
    5
    App Freezing
    3
    Email Management
    3
    Learning Curve
    3
    Steep Learning Curve
    3
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Drag features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 9.0
    9.7
    Workflow
    Average: 8.7
    9.7
    Customization
    Average: 8.4
    10.0
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    DragApp.com
    Year Founded
    2018
    HQ Location
    London
    Twitter
    @lovedragapp
    1,078 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    11 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Drag turns Gmail into a Team Workspace. One single place to support customers, manage tasks and close deals, from the place teams love: Gmail. Stop switching between tools and run your entire workflow

Users
  • CEO
Industries
  • Non-Profit Organization Management
  • Leisure, Travel & Tourism
Market Segment
  • 85% Small-Business
  • 11% Mid-Market
Drag Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
11
Email Management
10
Organization
10
Team Collaboration
9
Collaboration
8
Cons
Limited Customization
5
App Freezing
3
Email Management
3
Learning Curve
3
Steep Learning Curve
3
View All Pros and Cons
Drag features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 9.0
9.7
Workflow
Average: 8.7
9.7
Customization
Average: 8.4
10.0
Customer Portal
Average: 8.6
Seller Details
Seller
DragApp.com
Year Founded
2018
HQ Location
London
Twitter
@lovedragapp
1,078 Twitter followers
LinkedIn® Page
www.linkedin.com
11 employees on LinkedIn®
Vtiger Help Desk
(12)4.1 out of 5
Entry Level Price:FREE Up to 10 users fr...
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Vtiger's Help Desk Edition helps small and medium-sized business support organizations provide better customer support. It consolidates and centralizes support requests from multiple channels (inclu

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 58% Mid-Market
    • 33% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Vtiger Help Desk Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    1
    Intuitive
    1
    Simple
    1
    Cons
    This product has not yet received any negative sentiments.
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Vtiger Help Desk features and usability ratings that predict user satisfaction
    9.4
    Has the product been a good partner in doing business?
    Average: 9.0
    8.1
    Workflow
    Average: 8.7
    9.4
    Customization
    Average: 8.4
    9.2
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Vtiger
    Year Founded
    2004
    HQ Location
    Cupertino, California
    Twitter
    @vtigercrm
    2,694 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    241 employees on LinkedIn®
    Phone
    1-877-784-9277
Product Description
How are these determined?Information
This description is provided by the seller.

Vtiger's Help Desk Edition helps small and medium-sized business support organizations provide better customer support. It consolidates and centralizes support requests from multiple channels (inclu

Users
No information available
Industries
No information available
Market Segment
  • 58% Mid-Market
  • 33% Enterprise
Vtiger Help Desk Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
1
Intuitive
1
Simple
1
Cons
This product has not yet received any negative sentiments.
View All Pros and Cons
Vtiger Help Desk features and usability ratings that predict user satisfaction
9.4
Has the product been a good partner in doing business?
Average: 9.0
8.1
Workflow
Average: 8.7
9.4
Customization
Average: 8.4
9.2
Customer Portal
Average: 8.6
Seller Details
Seller
Vtiger
Year Founded
2004
HQ Location
Cupertino, California
Twitter
@vtigercrm
2,694 Twitter followers
LinkedIn® Page
www.linkedin.com
241 employees on LinkedIn®
Phone
1-877-784-9277
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LiveHelpNow
(158)4.3 out of 5
Entry Level Price:Starting at $9.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    LiveHelpNow is an omnichannel software solutions provider for all of your customer support, contact center, lead generation, and help desk needs. Offerings include live chat, SMS text-to-chat, ticket

    Users
    No information available
    Industries
    • Information Technology and Services
    • Retail
    Market Segment
    • 48% Small-Business
    • 35% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • LiveHelpNow Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    AI Technology
    1
    Automation
    1
    Chat Features
    1
    Customer Support
    1
    Ease of Use
    1
    Cons
    Admin Control Issues
    1
    Interface Issues
    1
    Lack of Features
    1
    Learning Curve
    1
    Limitations
    1
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • LiveHelpNow features and usability ratings that predict user satisfaction
    9.1
    Has the product been a good partner in doing business?
    Average: 9.0
    8.8
    Workflow
    Average: 8.7
    8.4
    Customization
    Average: 8.4
    8.7
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    LiveHelpNow
    Year Founded
    2003
    HQ Location
    Willow Grove, PA
    Twitter
    @LiveHelpNow
    3,768 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    17 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

LiveHelpNow is an omnichannel software solutions provider for all of your customer support, contact center, lead generation, and help desk needs. Offerings include live chat, SMS text-to-chat, ticket

Users
No information available
Industries
  • Information Technology and Services
  • Retail
Market Segment
  • 48% Small-Business
  • 35% Mid-Market
LiveHelpNow Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
AI Technology
1
Automation
1
Chat Features
1
Customer Support
1
Ease of Use
1
Cons
Admin Control Issues
1
Interface Issues
1
Lack of Features
1
Learning Curve
1
Limitations
1
View All Pros and Cons
LiveHelpNow features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 9.0
8.8
Workflow
Average: 8.7
8.4
Customization
Average: 8.4
8.7
Customer Portal
Average: 8.6
Seller Details
Seller
LiveHelpNow
Year Founded
2003
HQ Location
Willow Grove, PA
Twitter
@LiveHelpNow
3,768 Twitter followers
LinkedIn® Page
www.linkedin.com
17 employees on LinkedIn®
Plivo
(747)4.5 out of 5
Entry Level Price:Starting at $25.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Plivo is a voice-first AI agent platform designed to streamline multi-channel customer engagement through various communication methods, including phone calls, chat, WhatsApp, SMS, email, and Slack. T

    Users
    • CEO
    • CTO
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 78% Small-Business
    • 17% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Plivo is an API-driven platform that supports messaging and voice services in multiple countries, with a focus on scalability and global coverage.
    • Reviewers appreciate Plivo's competitive pricing, ease of implementation and integration, high reliability, and excellent customer support, as well as its ability to support high-volume messaging with minimal infrastructure requirements.
    • Reviewers experienced issues with Plivo's inconsistent performance, poor communication skills from the support team, sudden price changes, lack of advanced analytics and intuitive interface, and limited support for country-specific messaging regulations.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Plivo Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    30
    Customer Support
    19
    Features
    17
    API Quality
    16
    Integrations
    16
    Cons
    Poor Customer Support
    11
    Expensive
    6
    Limited Features
    6
    Messaging Issues
    6
    Not Intuitive
    6
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Plivo features and usability ratings that predict user satisfaction
    9.0
    Has the product been a good partner in doing business?
    Average: 9.0
    0.0
    No information available
    6.7
    Customization
    Average: 8.4
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Plivo
    Year Founded
    2011
    HQ Location
    Austin, TX
    Twitter
    @plivo
    12,615 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    191 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Plivo is a voice-first AI agent platform designed to streamline multi-channel customer engagement through various communication methods, including phone calls, chat, WhatsApp, SMS, email, and Slack. T

Users
  • CEO
  • CTO
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 78% Small-Business
  • 17% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Plivo is an API-driven platform that supports messaging and voice services in multiple countries, with a focus on scalability and global coverage.
  • Reviewers appreciate Plivo's competitive pricing, ease of implementation and integration, high reliability, and excellent customer support, as well as its ability to support high-volume messaging with minimal infrastructure requirements.
  • Reviewers experienced issues with Plivo's inconsistent performance, poor communication skills from the support team, sudden price changes, lack of advanced analytics and intuitive interface, and limited support for country-specific messaging regulations.
Plivo Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
30
Customer Support
19
Features
17
API Quality
16
Integrations
16
Cons
Poor Customer Support
11
Expensive
6
Limited Features
6
Messaging Issues
6
Not Intuitive
6
View All Pros and Cons
Plivo features and usability ratings that predict user satisfaction
9.0
Has the product been a good partner in doing business?
Average: 9.0
0.0
No information available
6.7
Customization
Average: 8.4
0.0
No information available
Seller Details
Seller
Plivo
Year Founded
2011
HQ Location
Austin, TX
Twitter
@plivo
12,615 Twitter followers
LinkedIn® Page
www.linkedin.com
191 employees on LinkedIn®
ClickConnector
(22)4.7 out of 5
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    ClickConnector is your new favorite customer support platform, designed to streamline your customer service operations, reduce costs, and elevate your brand's customer experience with the perfect blen

    Users
    • CEO
    Industries
    • Computer Software
    Market Segment
    • 50% Small-Business
    • 36% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • ClickConnector Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    11
    Automation
    10
    Ease of Use
    8
    Efficiency
    8
    Helpful
    7
    Cons
    Lack of Features
    2
    Limited Customization
    2
    Limited Features
    2
    Missing Features
    2
    App Crashes
    1
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • ClickConnector features and usability ratings that predict user satisfaction
    10.0
    Has the product been a good partner in doing business?
    Average: 9.0
    9.7
    Workflow
    Average: 8.7
    9.1
    Customization
    Average: 8.4
    9.2
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Click Connector
    Year Founded
    2016
    HQ Location
    N/A
    LinkedIn® Page
    www.linkedin.com
    1 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

ClickConnector is your new favorite customer support platform, designed to streamline your customer service operations, reduce costs, and elevate your brand's customer experience with the perfect blen

Users
  • CEO
Industries
  • Computer Software
Market Segment
  • 50% Small-Business
  • 36% Mid-Market
ClickConnector Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
11
Automation
10
Ease of Use
8
Efficiency
8
Helpful
7
Cons
Lack of Features
2
Limited Customization
2
Limited Features
2
Missing Features
2
App Crashes
1
View All Pros and Cons
ClickConnector features and usability ratings that predict user satisfaction
10.0
Has the product been a good partner in doing business?
Average: 9.0
9.7
Workflow
Average: 8.7
9.1
Customization
Average: 8.4
9.2
Customer Portal
Average: 8.6
Seller Details
Seller
Click Connector
Year Founded
2016
HQ Location
N/A
LinkedIn® Page
www.linkedin.com
1 employees on LinkedIn®
ConvergeHub
(36)4.8 out of 5
Entry Level Price:$85.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    ConvergeHub is the all-in-one CRM built to accelerate revenue from pipeline to paycheck. Designed for businesses of all sizes—from small startups to enterprise-grade organizations—it unifies Sales,

    Users
    No information available
    Industries
    • Marketing and Advertising
    Market Segment
    • 97% Small-Business
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • ConvergeHub features and usability ratings that predict user satisfaction
    9.4
    Has the product been a good partner in doing business?
    Average: 9.0
    9.0
    Workflow
    Average: 8.7
    9.4
    Customization
    Average: 8.4
    8.8
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    ConvergeHub
    Year Founded
    2016
    HQ Location
    San Francisco Bay Area, California
    Twitter
    @convergehub
    1,826 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    10 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

ConvergeHub is the all-in-one CRM built to accelerate revenue from pipeline to paycheck. Designed for businesses of all sizes—from small startups to enterprise-grade organizations—it unifies Sales,

Users
No information available
Industries
  • Marketing and Advertising
Market Segment
  • 97% Small-Business
ConvergeHub features and usability ratings that predict user satisfaction
9.4
Has the product been a good partner in doing business?
Average: 9.0
9.0
Workflow
Average: 8.7
9.4
Customization
Average: 8.4
8.8
Customer Portal
Average: 8.6
Seller Details
Seller
ConvergeHub
Year Founded
2016
HQ Location
San Francisco Bay Area, California
Twitter
@convergehub
1,826 Twitter followers
LinkedIn® Page
www.linkedin.com
10 employees on LinkedIn®
Plain
(20)4.5 out of 5
Entry Level Price:$39.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Plain is an AI-powered customer support platform designed to help B2B SaaS companies consolidate their fragmented support operations into a single, intelligent workflow. By unifying various communicat

    Users
    No information available
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 60% Small-Business
    • 35% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Plain Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    14
    Integrations
    14
    Easy Integrations
    10
    Features
    8
    Ticket Management
    7
    Cons
    Limited Features
    4
    Missing Features
    4
    Interface Issues
    3
    Ticketing Issues
    3
    Ticket Management
    3
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Plain features and usability ratings that predict user satisfaction
    9.8
    Has the product been a good partner in doing business?
    Average: 9.0
    8.0
    Workflow
    Average: 8.7
    6.2
    Customization
    Average: 8.4
    6.8
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Plain
    Company Website
    Year Founded
    2020
    HQ Location
    London, GB
    LinkedIn® Page
    www.linkedin.com
    42 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Plain is an AI-powered customer support platform designed to help B2B SaaS companies consolidate their fragmented support operations into a single, intelligent workflow. By unifying various communicat

Users
No information available
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 60% Small-Business
  • 35% Mid-Market
Plain Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
14
Integrations
14
Easy Integrations
10
Features
8
Ticket Management
7
Cons
Limited Features
4
Missing Features
4
Interface Issues
3
Ticketing Issues
3
Ticket Management
3
View All Pros and Cons
Plain features and usability ratings that predict user satisfaction
9.8
Has the product been a good partner in doing business?
Average: 9.0
8.0
Workflow
Average: 8.7
6.2
Customization
Average: 8.4
6.8
Customer Portal
Average: 8.6
Seller Details
Seller
Plain
Company Website
Year Founded
2020
HQ Location
London, GB
LinkedIn® Page
www.linkedin.com
42 employees on LinkedIn®
Acquire
(43)4.2 out of 5
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Acquire is a conversational customer engagement platform that empowers companies to deliver exceptional experiences. By simplifying communication across touchpoints and tools, personalizing interactio

    Users
    No information available
    Industries
    • Computer Software
    Market Segment
    • 56% Small-Business
    • 40% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Acquire features and usability ratings that predict user satisfaction
    8.9
    Has the product been a good partner in doing business?
    Average: 9.0
    9.2
    Workflow
    Average: 8.7
    8.2
    Customization
    Average: 8.4
    10.0
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Acquire
    Year Founded
    2017
    HQ Location
    San Francisco, California
    LinkedIn® Page
    www.linkedin.com
    54 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Acquire is a conversational customer engagement platform that empowers companies to deliver exceptional experiences. By simplifying communication across touchpoints and tools, personalizing interactio

Users
No information available
Industries
  • Computer Software
Market Segment
  • 56% Small-Business
  • 40% Mid-Market
Acquire features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 9.0
9.2
Workflow
Average: 8.7
8.2
Customization
Average: 8.4
10.0
Customer Portal
Average: 8.6
Seller Details
Seller
Acquire
Year Founded
2017
HQ Location
San Francisco, California
LinkedIn® Page
www.linkedin.com
54 employees on LinkedIn®
Mojo Helpdesk
(242)4.4 out of 5
Entry Level Price:$14.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Mojo Helpdesk makes customer service and IT support easy. Centralize requests, assign, automate, track progress, and get more done faster. The best alternative to managing requests with spreadsheets a

    Users
    No information available
    Industries
    • Information Technology and Services
    • Primary/Secondary Education
    Market Segment
    • 55% Mid-Market
    • 30% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Mojo Helpdesk Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    This product has not yet received any positive sentiments.
    Cons
    Bugs
    1
    Button Issues
    1
    Editing Difficulties
    1
    Formatting Issues
    1
    Layout Issues
    1
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Mojo Helpdesk features and usability ratings that predict user satisfaction
    8.9
    Has the product been a good partner in doing business?
    Average: 9.0
    8.6
    Workflow
    Average: 8.7
    7.5
    Customization
    Average: 8.4
    8.7
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Mojo Helpdesk
    Year Founded
    2011
    HQ Location
    Austin, Texas
    Twitter
    @mojohelpdesk
    711 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    2 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Mojo Helpdesk makes customer service and IT support easy. Centralize requests, assign, automate, track progress, and get more done faster. The best alternative to managing requests with spreadsheets a

Users
No information available
Industries
  • Information Technology and Services
  • Primary/Secondary Education
Market Segment
  • 55% Mid-Market
  • 30% Small-Business
Mojo Helpdesk Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
This product has not yet received any positive sentiments.
Cons
Bugs
1
Button Issues
1
Editing Difficulties
1
Formatting Issues
1
Layout Issues
1
View All Pros and Cons
Mojo Helpdesk features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 9.0
8.6
Workflow
Average: 8.7
7.5
Customization
Average: 8.4
8.7
Customer Portal
Average: 8.6
Seller Details
Seller
Mojo Helpdesk
Year Founded
2011
HQ Location
Austin, Texas
Twitter
@mojohelpdesk
711 Twitter followers
LinkedIn® Page
www.linkedin.com
2 employees on LinkedIn®
DoneDone
(86)4.6 out of 5
Entry Level Price:Starting at $5.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    If you're looking for the most essential features in a task tracker and shared inbox, look no further than DoneDone. We work hard to make our product simple and easy to use, so you can focus on gettin

    Users
    • Director
    • CEO
    Industries
    • Marketing and Advertising
    • Information Technology and Services
    Market Segment
    • 91% Small-Business
    • 7% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • DoneDone Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    2
    Easy Setup
    2
    Efficiency
    2
    Features
    2
    Project Management
    2
    Cons
    Filtering Issues
    2
    Inadequate Filtering
    1
    Lack of Tools
    1
    Not Intuitive
    1
    Subtask Issues
    1
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • DoneDone features and usability ratings that predict user satisfaction
    9.4
    Has the product been a good partner in doing business?
    Average: 9.0
    9.3
    Workflow
    Average: 8.7
    10.0
    Customization
    Average: 8.4
    10.0
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    DoneDone
    Year Founded
    2007
    HQ Location
    Austin, US
    Twitter
    @GetDoneDone
    627 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    6 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

If you're looking for the most essential features in a task tracker and shared inbox, look no further than DoneDone. We work hard to make our product simple and easy to use, so you can focus on gettin

Users
  • Director
  • CEO
Industries
  • Marketing and Advertising
  • Information Technology and Services
Market Segment
  • 91% Small-Business
  • 7% Mid-Market
DoneDone Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
2
Easy Setup
2
Efficiency
2
Features
2
Project Management
2
Cons
Filtering Issues
2
Inadequate Filtering
1
Lack of Tools
1
Not Intuitive
1
Subtask Issues
1
View All Pros and Cons
DoneDone features and usability ratings that predict user satisfaction
9.4
Has the product been a good partner in doing business?
Average: 9.0
9.3
Workflow
Average: 8.7
10.0
Customization
Average: 8.4
10.0
Customer Portal
Average: 8.6
Seller Details
Seller
DoneDone
Year Founded
2007
HQ Location
Austin, US
Twitter
@GetDoneDone
627 Twitter followers
LinkedIn® Page
www.linkedin.com
6 employees on LinkedIn®
Willdesk
(14)4.9 out of 5
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Win Customer Satisfaction and Streamline Complex Support Tasks Willdesk is a unique customer service platform tailor-made for ecommerce businesses, aiming to provide seamless customer service at all

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 93% Small-Business
    • 7% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Willdesk Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    11
    Helpful
    9
    Integrations
    6
    Ease of Use
    3
    Easy Integrations
    3
    Cons
    Expensive
    3
    Integration Difficulty
    1
    Integration Issues
    1
    Lack of Integrations
    1
    Limited Customization
    1
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Willdesk features and usability ratings that predict user satisfaction
    9.7
    Has the product been a good partner in doing business?
    Average: 9.0
    9.7
    Workflow
    Average: 8.7
    9.8
    Customization
    Average: 8.4
    9.8
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Willdesk
    Year Founded
    2014
    HQ Location
    8 The Green SteA, Dover, Kent, DE, 19901
    LinkedIn® Page
    www.linkedin.com
    1 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Win Customer Satisfaction and Streamline Complex Support Tasks Willdesk is a unique customer service platform tailor-made for ecommerce businesses, aiming to provide seamless customer service at all

Users
No information available
Industries
No information available
Market Segment
  • 93% Small-Business
  • 7% Mid-Market
Willdesk Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
11
Helpful
9
Integrations
6
Ease of Use
3
Easy Integrations
3
Cons
Expensive
3
Integration Difficulty
1
Integration Issues
1
Lack of Integrations
1
Limited Customization
1
View All Pros and Cons
Willdesk features and usability ratings that predict user satisfaction
9.7
Has the product been a good partner in doing business?
Average: 9.0
9.7
Workflow
Average: 8.7
9.8
Customization
Average: 8.4
9.8
Customer Portal
Average: 8.6
Seller Details
Seller
Willdesk
Year Founded
2014
HQ Location
8 The Green SteA, Dover, Kent, DE, 19901
LinkedIn® Page
www.linkedin.com
1 employees on LinkedIn®
Gleap
(25)4.7 out of 5
Entry Level Price:$31.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Gleap is a customer support and product feedback software platform specifically designed for SaaS companies and digital product teams to streamline user communication, issue reporting, and product ins

    Users
    No information available
    Industries
    • Computer Software
    Market Segment
    • 48% Small-Business
    • 8% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Gleap Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Features
    2
    Customer Support
    1
    Ease of Use
    1
    Intuitive
    1
    Team Collaboration
    1
    Cons
    This product has not yet received any negative sentiments.
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Gleap features and usability ratings that predict user satisfaction
    9.7
    Has the product been a good partner in doing business?
    Average: 9.0
    5.0
    Workflow
    Average: 8.7
    0.0
    No information available
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Gleap
    Company Website
    Year Founded
    2020
    HQ Location
    Schwarzach, AT
    LinkedIn® Page
    www.linkedin.com
    8 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Gleap is a customer support and product feedback software platform specifically designed for SaaS companies and digital product teams to streamline user communication, issue reporting, and product ins

Users
No information available
Industries
  • Computer Software
Market Segment
  • 48% Small-Business
  • 8% Mid-Market
Gleap Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Features
2
Customer Support
1
Ease of Use
1
Intuitive
1
Team Collaboration
1
Cons
This product has not yet received any negative sentiments.
View All Pros and Cons
Gleap features and usability ratings that predict user satisfaction
9.7
Has the product been a good partner in doing business?
Average: 9.0
5.0
Workflow
Average: 8.7
0.0
No information available
0.0
No information available
Seller Details
Seller
Gleap
Company Website
Year Founded
2020
HQ Location
Schwarzach, AT
LinkedIn® Page
www.linkedin.com
8 employees on LinkedIn®
Spiceworks Cloud Help Desk
(311)4.3 out of 5
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Spiceworks Cloud Help Desk (CHD) is a purpose-built IT help desk software designed for internal IT teams. Whether you’re a solo admin or a full help desk staff, CHD provides a fast, easy ticketing sys

    Users
    • IT Manager
    • Network Administrator
    Industries
    • Information Technology and Services
    • Education Management
    Market Segment
    • 65% Mid-Market
    • 23% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Spiceworks Cloud Help Desk Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Collaboration
    1
    Communication Efficiency
    1
    Efficiency
    1
    Incident Management
    1
    Team Collaboration
    1
    Cons
    Connectivity Issues
    1
    Integration Issues
    1
    Limited Functionality
    1
    Missing Features
    1
    Notification Issues
    1
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Spiceworks Cloud Help Desk features and usability ratings that predict user satisfaction
    8.9
    Has the product been a good partner in doing business?
    Average: 9.0
    8.8
    Workflow
    Average: 8.7
    7.4
    Customization
    Average: 8.4
    8.3
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Ziff Davis
    Year Founded
    1995
    HQ Location
    New York
    Twitter
    @ziffdavis
    1,420 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    6,594 employees on LinkedIn®
    Ownership
    NASDAQ: ZD
Product Description
How are these determined?Information
This description is provided by the seller.

Spiceworks Cloud Help Desk (CHD) is a purpose-built IT help desk software designed for internal IT teams. Whether you’re a solo admin or a full help desk staff, CHD provides a fast, easy ticketing sys

Users
  • IT Manager
  • Network Administrator
Industries
  • Information Technology and Services
  • Education Management
Market Segment
  • 65% Mid-Market
  • 23% Small-Business
Spiceworks Cloud Help Desk Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Collaboration
1
Communication Efficiency
1
Efficiency
1
Incident Management
1
Team Collaboration
1
Cons
Connectivity Issues
1
Integration Issues
1
Limited Functionality
1
Missing Features
1
Notification Issues
1
View All Pros and Cons
Spiceworks Cloud Help Desk features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 9.0
8.8
Workflow
Average: 8.7
7.4
Customization
Average: 8.4
8.3
Customer Portal
Average: 8.6
Seller Details
Seller
Ziff Davis
Year Founded
1995
HQ Location
New York
Twitter
@ziffdavis
1,420 Twitter followers
LinkedIn® Page
www.linkedin.com
6,594 employees on LinkedIn®
Ownership
NASDAQ: ZD
Plumsail HelpDesk
(16)4.4 out of 5
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Plumsail HelpDesk is a ready-made tool for SharePoint that helps you to make your customers happy with quick and efficient support. If you’re looking for out-of-box functionality, user-friendly interf

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 56% Small-Business
    • 38% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Plumsail HelpDesk Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customization
    1
    Ease of Use
    1
    Easy Setup
    1
    Flexibility
    1
    Integrations
    1
    Cons
    Formatting Issues
    1
    Time Delays
    1
    Update Issues
    1
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Plumsail HelpDesk features and usability ratings that predict user satisfaction
    8.5
    Has the product been a good partner in doing business?
    Average: 9.0
    7.3
    Workflow
    Average: 8.7
    6.7
    Customization
    Average: 8.4
    8.7
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Plumsail
    Year Founded
    2011
    HQ Location
    Wilmington, Delaware
    LinkedIn® Page
    www.linkedin.com
    18 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Plumsail HelpDesk is a ready-made tool for SharePoint that helps you to make your customers happy with quick and efficient support. If you’re looking for out-of-box functionality, user-friendly interf

Users
No information available
Industries
No information available
Market Segment
  • 56% Small-Business
  • 38% Mid-Market
Plumsail HelpDesk Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customization
1
Ease of Use
1
Easy Setup
1
Flexibility
1
Integrations
1
Cons
Formatting Issues
1
Time Delays
1
Update Issues
1
View All Pros and Cons
Plumsail HelpDesk features and usability ratings that predict user satisfaction
8.5
Has the product been a good partner in doing business?
Average: 9.0
7.3
Workflow
Average: 8.7
6.7
Customization
Average: 8.4
8.7
Customer Portal
Average: 8.6
Seller Details
Seller
Plumsail
Year Founded
2011
HQ Location
Wilmington, Delaware
LinkedIn® Page
www.linkedin.com
18 employees on LinkedIn®
Oracle Service Cloud (formerly RightNow)
(134)3.9 out of 5
View top Consulting Services for Oracle Service Cloud (formerly RightNow)
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Oracle Service Cloud, part of the Oracle CX Cloud Suite, is a cloud-based, omnichannel solution that captures a 360-degree view of every customer in a dynamic and unified agent desktop. Oracle Service

    Users
    No information available
    Industries
    • Information Technology and Services
    • Retail
    Market Segment
    • 56% Enterprise
    • 38% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Oracle Service Cloud (formerly RightNow) Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    2
    Automation
    1
    Call Management
    1
    Case Management
    1
    Channel Management
    1
    Cons
    Bugs
    1
    Contact Management
    1
    Data Inconsistency
    1
    Data Management
    1
    Delayed Responses
    1
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Oracle Service Cloud (formerly RightNow) features and usability ratings that predict user satisfaction
    7.5
    Has the product been a good partner in doing business?
    Average: 9.0
    8.2
    Workflow
    Average: 8.7
    8.0
    Customization
    Average: 8.4
    8.6
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Oracle
    Year Founded
    1977
    HQ Location
    Austin, TX
    Twitter
    @Oracle
    824,411 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    198,071 employees on LinkedIn®
    Ownership
    NYSE:ORCL
Product Description
How are these determined?Information
This description is provided by the seller.

Oracle Service Cloud, part of the Oracle CX Cloud Suite, is a cloud-based, omnichannel solution that captures a 360-degree view of every customer in a dynamic and unified agent desktop. Oracle Service

Users
No information available
Industries
  • Information Technology and Services
  • Retail
Market Segment
  • 56% Enterprise
  • 38% Mid-Market
Oracle Service Cloud (formerly RightNow) Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
2
Automation
1
Call Management
1
Case Management
1
Channel Management
1
Cons
Bugs
1
Contact Management
1
Data Inconsistency
1
Data Management
1
Delayed Responses
1
View All Pros and Cons
Oracle Service Cloud (formerly RightNow) features and usability ratings that predict user satisfaction
7.5
Has the product been a good partner in doing business?
Average: 9.0
8.2
Workflow
Average: 8.7
8.0
Customization
Average: 8.4
8.6
Customer Portal
Average: 8.6
Seller Details
Seller
Oracle
Year Founded
1977
HQ Location
Austin, TX
Twitter
@Oracle
824,411 Twitter followers
LinkedIn® Page
www.linkedin.com
198,071 employees on LinkedIn®
Ownership
NYSE:ORCL
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