--- title: Plumsail HelpDesk Reviews meta\_title: 'Plumsail HelpDesk Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 19 reviews by the users' company size, role or industry to find out how Plumsail HelpDesk works for a business like yours. aggregate\_rating: rating\_value: 4.4 review\_count: 19 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Plumsail HelpDesk Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Plumsail HelpDesk but has limited features. Are you part of the Plumsail HelpDesk team? [Upgrade your plan](https://my.g2.com/plumsail-helpdesk/upgrade?utm_campaign=s3&utm_medium=claim-popup&utm_source=g2) to enhance your branding and engage with visitors to your profile! Plumsail HelpDesk is a ready-made tool for SharePoint that helps you to make your customers happy with quick and efficient support. If you’re looking for out-of-box functionality, user-friendly interface and simple set up, that’s it! * * * Seller [Plumsail](https://www.g2.com/sellers/plumsail) Discussions [Plumsail HelpDesk Community](https://www.g2.com/products/plumsail-helpdesk/discuss) Languages Supported Czech, German, English, Dutch, Norwegian Overview by Plumsail Team Show More ## Value at a Glance Averages based on real user reviews. ### Perceived Cost $$$$$ [ View More Pricing Information ](https://www.g2.com/products/plumsail-helpdesk/pricing) ## Top-Rated Alternatives [ ![Freshdesk](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Freshdesk") Freshdesk 4.4/5(3,758) ](https://www.g2.com/products/freshdesk/reviews) [ ![Jira Service Management](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jira Service Management") Jira Service Management 4.3/5(991) ](https://www.g2.com/products/jira-service-management/reviews) [ ![Zendesk for Customer Service](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zendesk for Customer Service") Zendesk for Customer Service 4.3/5(7,019) ](https://www.g2.com/products/zendesk-for-customer-service/reviews) [ View All Alternatives ](https://www.g2.com/products/plumsail-helpdesk/competitors/alternatives) ## User Insights Average based on 19 real user reviews. Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) ## Plumsail HelpDesk Integrations (3) What do users say about integrations? Integration information sourced from real user reviews. [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft Fabric ](https://www.g2.com/products/microsoft-fabric/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft Power Automate ](https://www.g2.com/products/microsoft-power-automate/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft SharePoint ](https://www.g2.com/products/microsoft-sharepoint/reviews) Show More ![Noralf G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Noralf G.") NG Noralf G. Chief Digital Officer Small-Business (50 or fewer emp.) 4/16/2026 "Simple, SharePoint-native Helpdesk that’s fast to configure and easy to maintain" 4.5/5 What do you like best about Plumsail HelpDesk? The best thing with Plumsail HelpDesk is the simplicity and the fact that it is an integrated part of SharePoint from the user perspective. For us as a small support team it is important to handle support tickets with good performance at a very reasonable cost. When the implementation, setup and onboarding of users is done in virtually minutes it was a no-brainer for us to go for Plumsail. The system is a "no-frills" tool fitting very well for us, which do not need advanced features and a complicated system. Still there are APIs available (we have integrated with our LIMS (Laboratory Information Management System) so we can generate tickets directly from there, bringing with us relevant metadata from the context in LIMS without the user needing to manually add that. The only thing we feel is a bit cumbersome is the updates, which have required manually steps. But maybe that's also fixed now, as the latest update we did was done directly from the admin section. If you need a ticketing system that is easy to setup and maintain at a reasonable cost, you should give Plumsail a try. Are we missing something? In these AI-times some simple AI features for example for generating FAQs and simple reports automatically would have been useful. Review collected by and hosted on G2.com. What do you dislike about Plumsail HelpDesk? When we need support, the response tend to be slower than we feel reasonable - here the Plumsail team can improve. Review collected by and hosted on G2.com. What problems is Plumsail HelpDesk solving and how is that benefiting you? Plumsail HelpDesk solves our need for a support ticketing system, efficiently and at a low cost for our support team. After implementing the system, we have achieved a much better structured handling of support requests and our users are satisfied with how we manage to support them in the daily work. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic JN Joel N. Director of Technology Services Small-Business (50 or fewer emp.) 2/5/2026 "Plumsail HelpDesk: Intuitive, Easy Setup, and Powerful" 5/5 What do you like best about Plumsail HelpDesk? It is very intuitive, easy to set up and easy to use. It is also powerful in terms of what it can do. Review collected by and hosted on G2.com. What do you dislike about Plumsail HelpDesk? I haven't found a way to manage all of my Plumsail HelpDesk sites from one location. I need to go into each of the SharePoint sites. Review collected by and hosted on G2.com. What problems is Plumsail HelpDesk solving and how is that benefiting you? Plumsail HelpDesk helps our small, scrappy IT team easily manage tickets as they come in. It helps us avoid redundant effort and time spent and track how long it takes to get things fixed. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") AI Verified User in Information Technology and Services Small-Business (50 or fewer emp.) 6/30/2026 "SharePoint ticketing system for 365 Partners" 5/5 What do you like best about Plumsail HelpDesk? The flexibility of tickets being integrated within the SharePoint ecosystem adds value to reporting and enhances the built in features. The interface is already familiar for bringing the team up to speed. Updates and feature enhancements are frequent, support is responsive. We easily close sevaral thousand tickets a year with this solution. Review collected by and hosted on G2.com. What do you dislike about Plumsail HelpDesk? The upgrades can require a little effort but are manageable Review collected by and hosted on G2.com. What problems is Plumsail HelpDesk solving and how is that benefiting you? The native SharePoint integration makes it easy to have visibility into client support, issue tracking and time management. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Hospital & Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospital & Health Care") AH Verified User in Hospital & Health Care Mid-Market (51-1000 emp.) 8/15/2025 "Great product value!" 3.5/5 What do you like best about Plumsail HelpDesk? - Ticket system fundamental simplicity - View customization flexibility - Seamless Azure integration for orchestration - Internal web-widget features for improved ticket state visibility - Swift setup process - Straight forward customer feedback for internal IT progress milestones Review collected by and hosted on G2.com. What do you dislike about Plumsail HelpDesk? - Status updates are slow to update (likely more of a SharePoint dependency during SMTP close out) - Manual agent assignment is clunky as it must be adjusted using SharePoint grid view or otherwise updated within the ticket (building out solid auto assignment would greatly reduce this though of course) - Installer wizard had minor hiccups but the support team was responsive \*\*Note much of this could be the limitations of SharePoint but overall Plumsail works quite well\*\* Review collected by and hosted on G2.com. What problems is Plumsail HelpDesk solving and how is that benefiting you? Integration with the Azure suite provides great flexibility in providing unique solutions as well as orchestrating admin processes. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Primary/Secondary Education](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Primary/Secondary Education") AP Verified User in Primary/Secondary Education Mid-Market (51-1000 emp.) 2/12/2026 "Simple to Use and Integrates Smoothly with SharePoint" 4/5 What do you like best about Plumsail HelpDesk? Simple to use. Integrates into SharePoint. Staff get the hang of it very quickly. Data easy to surface in Power BI for reporting. Review collected by and hosted on G2.com. What do you dislike about Plumsail HelpDesk? Can't set our own date ranges for the reports. Review collected by and hosted on G2.com. What problems is Plumsail HelpDesk solving and how is that benefiting you? Helpdesk enables us to stay on top of IT issues and track any trends. Reporting of KPIs to senior leadership. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Manufacturing](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Manufacturing") UM Verified User in Manufacturing Mid-Market (51-1000 emp.) 3/13/2026 "Runs Smoothly in a SharePoint Environment" 4.5/5 What do you like best about Plumsail HelpDesk? It runs in a SharePoint environment. Ease of interagration. Review collected by and hosted on G2.com. What do you dislike about Plumsail HelpDesk? The update process can sometimes require additional troubleshooting. Review collected by and hosted on G2.com. What problems is Plumsail HelpDesk solving and how is that benefiting you? Track requests. Data source for KPI Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Human Resources](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Human Resources") UH Verified User in Human Resources Small-Business (50 or fewer emp.) 7/26/2023 "Extremely helpful tool to manage SharePoint tickets." 4/5 What do you like best about Plumsail HelpDesk? We implemented this tool in 2021 and the setup is very smooth. Plumsail team was super helpful in implementing the tool. since then we haven't really felt the requirement for another ticketing tool. Review collected by and hosted on G2.com. What do you dislike about Plumsail HelpDesk? Our team faced some issues with the tool, in the beginning but that was aslo because of our inexperience with sharepoint. Apart from that, we haven't faced any issue as such. Review collected by and hosted on G2.com. What problems is Plumsail HelpDesk solving and how is that benefiting you? Plumsail is a sharepoint based helpdesk tool which allowed us to integrate it easily within our existing sharepoint environment. It has also helped us in resolving issues within our organization fast and efficiently. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") UC Verified User in Computer Software Mid-Market (51-1000 emp.) 7/19/2023 "Best automated helpdesk for growing organisations" 4.5/5 What do you like best about Plumsail HelpDesk? The analytics module help to get insights out of data and make improvements in the process. Agents chat support tool is smooth. Review collected by and hosted on G2.com. What do you dislike about Plumsail HelpDesk? User interface and user experience can be improved Review collected by and hosted on G2.com. What problems is Plumsail HelpDesk solving and how is that benefiting you? Customer service - where solving the customer problems within TAT is what is really benefiting us. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Construction](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Construction") CC Verified User in Construction Small-Business (50 or fewer emp.) 7/19/2023 "So far so good" 4/5 What do you like best about Plumsail HelpDesk? It seems generally easy for most users to navigate not much guessing where things are. Review collected by and hosted on G2.com. What do you dislike about Plumsail HelpDesk? No live chat support feature which is my go to option for support. Review collected by and hosted on G2.com. What problems is Plumsail HelpDesk solving and how is that benefiting you? Office 365 integration and support for sharepoint Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Marketing and Advertising](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Marketing and Advertising") UM Verified User in Marketing and Advertising Mid-Market (51-1000 emp.) 7/19/2023 "Agent productivity improved and resolution TAT achieved" 5/5 What do you like best about Plumsail HelpDesk? The amazing communication and reminder system to track each abd every service and issue tickets Review collected by and hosted on G2.com. What do you dislike about Plumsail HelpDesk? The manager and admin console can be improved Review collected by and hosted on G2.com. What problems is Plumsail HelpDesk solving and how is that benefiting you? Resolution TAT and tracking of all tickets Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ##### Pricing Pricing details for this product isn’t currently available. Visit the vendor’s website to learn more. 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