--- title: Gleap Reviews meta\_title: 'Gleap Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 53 reviews by the users' company size, role or industry to find out how Gleap works for a business like yours. aggregate\_rating: rating\_value: 4.6 review\_count: 53 scale: '5' date\_modified: '2026-08-08' parent\_category: name: DevOps url: https://www.g2.com/categories/devops --- ### Gleap Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users appreciate the **ease of use** of Gleap, highlighting its simple setup and seamless integration into workflows. [(13 mentions)](https://www.g2.com/products/gleap-gleap/reviews?filters%5Bsentiment_snippet%5D=2042271&qs=pros-and-cons#reviews) Users love the **powerful and user-friendly interface** of Gleap, enhancing support and streamlining operations for small teams. [(9 mentions)](https://www.g2.com/products/gleap-gleap/reviews?filters%5Bsentiment_snippet%5D=2042269&qs=pros-and-cons#reviews) Users value Gleap for its **automation features** , enhancing efficiency in tracking KPIs and managing customer feedback seamlessly. [(8 mentions)](https://www.g2.com/products/gleap-gleap/reviews?filters%5Bsentiment_snippet%5D=2460737&qs=pros-and-cons#reviews) Users value the **strong product feedback loop** of Gleap, enhancing responsiveness and customer support efficiency significantly. [(8 mentions)](https://www.g2.com/products/gleap-gleap/reviews?filters%5Bsentiment_snippet%5D=2461338&qs=pros-and-cons#reviews) Users value the **simple features and ease of use** of Gleap, appreciating its quick setup and integration. [(8 mentions)](https://www.g2.com/products/gleap-gleap/reviews?filters%5Bsentiment_snippet%5D=2461641&qs=pros-and-cons#reviews) Users note a **steep learning curve** with Gleap, particularly in adapting to its non-standard CRM features. [(5 mentions)](https://www.g2.com/products/gleap-gleap/reviews?filters%5Bsentiment_snippet%5D=2461158&qs=pros-and-cons#reviews) Users find Gleap's **limited features** in email handling and ticketing workflows hinder efficient communication and usability. [(4 mentions)](https://www.g2.com/products/gleap-gleap/reviews?filters%5Bsentiment_snippet%5D=2461111&qs=pros-and-cons#reviews) Users report significant **filtering issues** in Gleap, leading to confusion in ticket management and data organization. [(3 mentions)](https://www.g2.com/products/gleap-gleap/reviews?filters%5Bsentiment_snippet%5D=2461352&qs=pros-and-cons#reviews) Users find Gleap's interface **not very intuitive** , causing challenges in navigating and utilizing the platform effectively. [(3 mentions)](https://www.g2.com/products/gleap-gleap/reviews?filters%5Bsentiment_snippet%5D=2461218&qs=pros-and-cons#reviews) Users express disappointment over **missing features** in Gleap, hindering efficiency and complicating user experience. [(3 mentions)](https://www.g2.com/products/gleap-gleap/reviews?filters%5Bsentiment_snippet%5D=2461535&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Gleap ##### 1. Ease of Use Users appreciate the **ease of use** of Gleap, highlighting its simple setup and seamless integration into workflows. [ See 13 mentions ](https://www.g2.com/products/gleap-gleap/reviews?filters%5Bsentiment_snippet%5D=2042271&qs=pros-and-cons#reviews) See Related User Reviews ![George R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "George R.") GR George R. Small-Business (50 or fewer emp.) 5.0/5 "Seamlessly Enhances Customer Support Efficiency & Product-Engineering Alignment" What do you like about Gleap? I really like the simple and intuitive UI of Gleap. It’s much better than what we’ve used in the past, like HubSpot or Pipedrive. I also appreciate ho ![David W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "David W.") DW David W. Small-Business (50 or fewer emp.) 5.0/5 "Feature-Rich, User-Friendly Support Solution" What do you like about Gleap? I like Gleap for its ease of use and simple pricing. It's very feature-rich, including a support chat widget, email support, roadmaps, bug tracking, f ##### 2. Features Users love the **powerful and user-friendly interface** of Gleap, enhancing support and streamlining operations for small teams. [ See 9 mentions ](https://www.g2.com/products/gleap-gleap/reviews?filters%5Bsentiment_snippet%5D=2042269&qs=pros-and-cons#reviews) See Related User Reviews ![George R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "George R.") GR George R. Small-Business (50 or fewer emp.) 5.0/5 "Seamlessly Enhances Customer Support Efficiency & Product-Engineering Alignment" What do you like about Gleap? I really like the simple and intuitive UI of Gleap. It’s much better than what we’ve used in the past, like HubSpot or Pipedrive. I also appreciate ho ![David W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "David W.") DW David W. Small-Business (50 or fewer emp.) 5.0/5 "Feature-Rich, User-Friendly Support Solution" What do you like about Gleap? I like Gleap for its ease of use and simple pricing. It's very feature-rich, including a support chat widget, email support, roadmaps, bug tracking, f ##### 3. Automation Users value Gleap for its **automation features** , enhancing efficiency in tracking KPIs and managing customer feedback seamlessly. [ See 8 mentions ](https://www.g2.com/products/gleap-gleap/reviews?filters%5Bsentiment_snippet%5D=2460737&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "Enhancing Efficiency at Work Using Gleap" What do you like about Gleap? Creating general templates we can use to respond more efficiently and tracking KPIs that show team competitiveness. ![Shawn M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shawn M.") SM Shawn M. Small-Business (50 or fewer emp.) 5.0/5 "Effortless Setup and Great Value for SaaS Communication" What do you like about Gleap? I probably like the simple features and the price point the most as compared to other products. The bug tracking / management is the best feature. Ses ##### 4. Helpful Users value the **strong product feedback loop** of Gleap, enhancing responsiveness and customer support efficiency significantly. [ See 8 mentions ](https://www.g2.com/products/gleap-gleap/reviews?filters%5Bsentiment_snippet%5D=2461338&qs=pros-and-cons#reviews) See Related User Reviews CG Coralie G. Small-Business (50 or fewer emp.) 4.5/5 "Gleap helps us operationalize AI across the customer journey, onboarding, and support" What do you like about Gleap? We really appreciated the strong product feedback loop. We saw a much faster transition from user signals to product action, about 80%, which meant we ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "Enhancing Efficiency at Work Using Gleap" What do you like about Gleap? Creating general templates we can use to respond more efficiently and tracking KPIs that show team competitiveness. ##### 5. Simple Users value the **simple features and ease of use** of Gleap, appreciating its quick setup and integration. [ See 8 mentions ](https://www.g2.com/products/gleap-gleap/reviews?filters%5Bsentiment_snippet%5D=2461641&qs=pros-and-cons#reviews) See Related User Reviews ![George R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "George R.") GR George R. Small-Business (50 or fewer emp.) 5.0/5 "Seamlessly Enhances Customer Support Efficiency & Product-Engineering Alignment" What do you like about Gleap? I really like the simple and intuitive UI of Gleap. It’s much better than what we’ve used in the past, like HubSpot or Pipedrive. I also appreciate ho ![David W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "David W.") DW David W. Small-Business (50 or fewer emp.) 5.0/5 "Feature-Rich, User-Friendly Support Solution" What do you like about Gleap? I like Gleap for its ease of use and simple pricing. It's very feature-rich, including a support chat widget, email support, roadmaps, bug tracking, f ### 5 Cons or Disadvantages of Gleap ##### 1. Learning Curve Users note a **steep learning curve** with Gleap, particularly in adapting to its non-standard CRM features. [ See 5 mentions ](https://www.g2.com/products/gleap-gleap/reviews?filters%5Bsentiment_snippet%5D=2461158&qs=pros-and-cons#reviews) See Related User Reviews CG Coralie G. Small-Business (50 or fewer emp.) 4.5/5 "Gleap helps us operationalize AI across the customer journey, onboarding, and support" What do you dislike about Gleap? The workflows with Jira still feel a bit clunky, and it took us some time to implement them properly. When it comes to documentation, we also wish the ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "Gleap: Our Superpower" What do you dislike about Gleap? Honestly, there’s very little to dislike. If anything, some advanced features can take a bit of time to fully explore, but once you get familiar with ##### 2. Limited Features Users find Gleap's **limited features** in email handling and ticketing workflows hinder efficient communication and usability. [ See 4 mentions ](https://www.g2.com/products/gleap-gleap/reviews?filters%5Bsentiment_snippet%5D=2461111&qs=pros-and-cons#reviews) See Related User Reviews ![George R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "George R.") GR George R. Small-Business (50 or fewer emp.) 5.0/5 "Seamlessly Enhances Customer Support Efficiency & Product-Engineering Alignment" What do you dislike about Gleap? - Replies on emails could be improved, specifically how they look to the users when sent - the way inbound emails are assigned to existing tickets can CG Coralie G. Small-Business (50 or fewer emp.) 4.5/5 "Gleap helps us operationalize AI across the customer journey, onboarding, and support" What do you dislike about Gleap? The workflows with Jira still feel a bit clunky, and it took us some time to implement them properly. When it comes to documentation, we also wish the ##### 3. Filtering Issues Users report significant **filtering issues** in Gleap, leading to confusion in ticket management and data organization. [ See 3 mentions ](https://www.g2.com/products/gleap-gleap/reviews?filters%5Bsentiment_snippet%5D=2461352&qs=pros-and-cons#reviews) See Related User Reviews ![George R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "George R.") GR George R. Small-Business (50 or fewer emp.) 5.0/5 "Seamlessly Enhances Customer Support Efficiency & Product-Engineering Alignment" What do you dislike about Gleap? - Replies on emails could be improved, specifically how they look to the users when sent - the way inbound emails are assigned to existing tickets can ![Anshul B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Anshul B.") AB Anshul B. Small-Business (50 or fewer emp.) 5.0/5 "Cost-Effective AI Support with Seamless Setup" What do you dislike about Gleap? I think a couple of features could be improved, such as offering better filters and more control over analytics data. Some customizations are needed. ##### 4. Intuitiveness Users find Gleap's interface **not very intuitive** , causing challenges in navigating and utilizing the platform effectively. [ See 3 mentions ](https://www.g2.com/products/gleap-gleap/reviews?filters%5Bsentiment_snippet%5D=2461218&qs=pros-and-cons#reviews) See Related User Reviews ![Wendy R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Wendy R.") WR Wendy R. Mid-Market (51-1000 emp.) 4.0/5 "AI-Powered Communication with Room for Improvement" What do you dislike about Gleap? I find Gleap's email functionality lacking, especially with forwarding emails. Currently, I can't simply forward an email; I need to create a new tick BV Benedict v. 5.0/5 "Flexible Platform with Quick Setup, Minor UI Tweaks Needed" What do you dislike about Gleap? I think some more insight in like a health checker would be nice. Also, their UX could slightly improve. It is not always super intuitive. ##### 5. Missing Features Users express disappointment over **missing features** in Gleap, hindering efficiency and complicating user experience. [ See 3 mentions ](https://www.g2.com/products/gleap-gleap/reviews?filters%5Bsentiment_snippet%5D=2461535&qs=pros-and-cons#reviews) See Related User Reviews CG Coralie G. Small-Business (50 or fewer emp.) 4.5/5 "Gleap helps us operationalize AI across the customer journey, onboarding, and support" What do you dislike about Gleap? The workflows with Jira still feel a bit clunky, and it took us some time to implement them properly. When it comes to documentation, we also wish the ![Wendy R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Wendy R.") WR Wendy R. Mid-Market (51-1000 emp.) 4.0/5 "AI-Powered Communication with Room for Improvement" What do you dislike about Gleap? I find Gleap's email functionality lacking, especially with forwarding emails. Currently, I can't simply forward an email; I need to create a new tick ![Simon Y.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Simon Y.") SY Simon Y. Founder & CEO Small-Business (50 or fewer emp.) 7/2/2026 "Feature-Rich and Responsive Support at Great Value" 4.5/5 What do you like best about Gleap? I came to Gleap for its bug tracking capabilities and was surprised to find that it met all our requirements better than other platforms like Intercom, Fresh Desk, or Zendesk. Gleap offers all the features I need at a fraction of the price. I appreciate that the Gleap team even enhanced their email forwarding feature at our request. They are responsive, kind, and supportive, which makes growing with them a no-brainer. I also like how Gleap connects seamlessly to our Jira and how we used the Gleap MCP connector to easily transfer all of our help docs over from Notion. The initial setup of Gleap was very straightforward. Review collected by and hosted on G2.com. What do you dislike about Gleap? We would be thrilled for SMS support to be added as a channel for our customers. Review collected by and hosted on G2.com. What problems is Gleap solving and how is that benefiting you? I use Gleap for bug tracking. It suits our SaaS application's needs for user and customer bug submissions, offering many features at a fraction of the price. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Audrey B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Audrey B.") AB Audrey B. Responsable marketing numérique Small-Business (50 or fewer emp.) 4/7/2026 "Gleap, the central tool that boosts our support and our knowledge base" 4.5/5 What do you like best about Gleap? Gleap is a tool I can no longer do without. I manage a lot of things with Gleap. It has become our central tool for the knowledge base of our software, intended for our clients. Thanks to artificial intelligence, it scans our already written articles and can respond to clients on its own. It also serves us by connecting directly to our cloud time and attendance application. It allows clients to ask questions to support, to list bugs, to have a follow-up on our new features via the release notes, and to share the upcoming features in development. We can even survey clients to know what to develop next, which helps us prioritize what brings the most value to our clients. Review collected by and hosted on G2.com. What do you dislike about Gleap? Gleap had some bugs nonetheless. With the help center, I unfortunately lost some articles that I had to start over from scratch. It happened to me twice, but they quickly fixed the situation. When you submit a bug to their team, it is corrected very quickly. Review collected by and hosted on G2.com. What problems is Gleap solving and how is that benefiting you? Gleap primarily allows for solving several issues related to bug management, customer feedback, and support, which are often scattered and fragmented across different tools. First, it brings much more clarity to bug reports. Previously, users would send vague or incomplete descriptions, leading to numerous back-and-forths to understand the situation and reproduce the issues. With Gleap, each report automatically includes complete information, such as screenshots, session recordings, technical data, and user context. Result: bugs can be diagnosed and fixed much more quickly. Next, Gleap significantly reduces the time lost in internal and external communication. Teams no longer need to chase after information or multiply exchanges with users, as everything is centralized and structured from the start. This improves the productivity of technical teams and speeds up resolution cycles. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: OrganicAI Translated ![Sam S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sam S.") SS Sam S. Software developer Small-Business (50 or fewer emp.) 4/2/2026 "Gleap Centralizes Support, Feedback, and Engagement Effortlessly" 4.5/5 What do you like best about Gleap? Gleap really shines as an all-in-one product feedback and support platform. Its AI agent (Kai) is genuinely useful and can autonomously handle customer conversations, create tickets, and even trigger action, something that saves a lot of time day-to-day. Beyond that, features like built-in changelogs, feature request boards, surveys, and product tours make it much more than just a chat tool. It feels designed for modern SaaS teams that want to centralize support, feedback, and user engagement in one place. Review collected by and hosted on G2.com. What do you dislike about Gleap? Gleap still has some rough edges. Performance can feel slower compared to competitors like Crisp, especially on initial load or weaker networks. Some UX flows, like translations or visitor tracking, require extra steps and aren’t as smooth or real-time as they could be. While the feature set is powerful, it can sometimes feel slightly unpolished, which likely comes from being a newer product that’s still evolving. Review collected by and hosted on G2.com. What problems is Gleap solving and how is that benefiting you? Gleap solves the problem of fragmented customer support and product feedback by bringing everything, live chat, bug reports, feature requests, changelogs, and user engagement, etc, into a single platform. Instead of juggling multiple tools or losing context between conversations and feedback, everything is centralized and actionable. For me, the biggest benefit is automation and efficiency, the AI agent handles a portion of customer queries on its own, tickets are automatically organized, and I get clear visibility into what users are struggling with or requesting. This reduces manual workload, speeds up response times, and helps me make better product decisions based on real user insights. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Greg W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Greg W.") GW Greg W. Managing Partner Consulting Small-Business (50 or fewer emp.) 3/20/2026 "A Powerful, Modern Support Platform That Actually Feels Built for Growing Teams" 5/5 What do you like best about Gleap? What we like best about Gleap is that it delivers a modern, well-rounded support platform without the bloated pricing model that so many competitors push. The simple pricing structure is a major advantage, and the fact that there are no per-user fees is a huge win for a growing business. That makes it much easier to scale support operations without feeling like every additional team member becomes another cost penalty. Beyond pricing, the platform is clean, easy to use, and gives us a strong mix of live chat, self-service, automation, help desk functionality, and bug tracking in one place. Overall, it feels like a very practical platform for companies that want strong support tools without enterprise nonsense. Review collected by and hosted on G2.com. What do you dislike about Gleap? The main downside for us is that it does not fully integrate with every tool in our tech stack as deeply as we would ideally like. That said, this has been more of a minor inconvenience than a serious issue. The platform still delivers a lot of value, and the overall experience, pricing, and feature set more than make up for that limitation. Review collected by and hosted on G2.com. What problems is Gleap solving and how is that benefiting you? Gleap is helping us solve the problem of fragmented customer support by giving us a more centralized place to manage customer communication, self-service, issue capture, and support workflows. That benefits us by making our operation more organized, more scalable, and more professional for both our internal team and our customers. It has also helped us avoid the high per-user cost structure that often comes with other support platforms, which is a meaningful advantage as we continue to grow. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Sam E.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sam E.") SE Sam E. COO Small-Business (50 or fewer emp.) 5/12/2026 "All-in-One Platform great for SMBs and startups" 4.5/5 What do you like best about Gleap? I like that Gleap is an all-in-one platform, with everything connected like the help desk, road map, ticketing system, and email sending, making it really comfortable. I appreciate that when I have a help desk article, it's automatically recommended to people who are asking. I like that Gleap integrates well with my system, allowing me to send out messages based on user activity and timing. I also like that the road map offers an easy way for people to request and upvote features. Review collected by and hosted on G2.com. What do you dislike about Gleap? I wish they had better support coverage. Review collected by and hosted on G2.com. What problems is Gleap solving and how is that benefiting you? Gleap provides an all-in-one system for my startup, enabling me to answer customer tickets, maintain a roadmap, and send updates to customers, all while connecting help desk, ticketing system, and email features comfortably. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Chris C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Chris C.") CC Chris C. Director Small-Business (50 or fewer emp.) 5/18/2026 "Comprehensive Dashboard, Easy Integration" 5/5 What do you like best about Gleap? I use Gleap for my digital agency, and it really helps us manage support tickets, track change requests, and send support-related information across our product suite. I love that we're able to integrate multiple platforms so support requests come through one dedicated dashboard instead of many different tools. The ease of use for customers is great; I can embed the widget into all our platforms, ensuring consistency for our customers no matter which platform they're using. The integrated help center and AI suggestions from customer questions help us keep on top of the self-help features and consistently improve our end-user experience. Additionally, if we don't have a help article that matches a customer's search, it keeps a record, enabling us to update the suggested response and build a knowledge article later, which ensures self-service in the future. Also, the initial setup of Gleap for our team was very easy, which is a big plus. Review collected by and hosted on G2.com. What do you dislike about Gleap? The one thing we're missing at the moment is a platform where our customers can log in to see their tickets raised. Review collected by and hosted on G2.com. What problems is Gleap solving and how is that benefiting you? I use Gleap to manage support tickets and track change requests through one dashboard, integrating multiple platforms. It improves customer experience with a consistent widget, integrated help center, and AI suggestions that enhance self-service and reduce requests. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![John Keneth G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "John Keneth G.") JG John Keneth G. Technical support Small-Business (50 or fewer emp.) 7/16/2026 "Gleap Makes Support & Feedback Simple and They Actually Listen and Act Fast" 5/5 What do you like best about Gleap? Gleap is really easy to use, intuitive, and reliable. We love how simple it is to manage customer support and feedback, and the new iOS app is a great addition. Keep up the great work! Review collected by and hosted on G2.com. What do you dislike about Gleap? Nothing, i really love everything in Gleap! Review collected by and hosted on G2.com. What problems is Gleap solving and how is that benefiting you? Gleap helps us manage customer support efficiently and responds quickly to feedback. I reported an issue with the iOS notification controls, and they added the requested feature on the same day. Their fast response and improvements make our work much easier. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Dawid T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dawid T.") DT Dawid T. Mid-Market (51-1000 emp.) 6/25/2026 "Streamlined Customer Support with Stellar Features" 5/5 What do you like best about Gleap? I use Gleap for the Chat, AI, and Help Center, and I love the AI Help Center integration as it streamlines responses and provides needed help for customers, lowering the workload on our human staff. I appreciate their features, clear functionality, and targeted use cases. What really stands out for me is the amazing support and responsiveness you get with Gleap. It's a platform I can simply trust and believe in. Review collected by and hosted on G2.com. What do you dislike about Gleap? Some features are lacking transparency so we don't actually understand clearly if something works. The initial setup is not really clearly communicated in a use-case model, like you need to piece information from various sources to build a working system. Review collected by and hosted on G2.com. What problems is Gleap solving and how is that benefiting you? I use Gleap's AI Help Center to streamline responses and provide needed help, reducing the workload on human staff. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Elizabeth C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Elizabeth C.") EC Elizabeth C. Lead Consultant II Small-Business (50 or fewer emp.) 5/18/2026 "Streamlined Customer Support with Real-Time Team Collaboration" 3.5/5 What do you like best about Gleap? I like that Gleap allows us to interact directly with our customers. It helps us have a fast turnaround time to fix bugs and write feature requests. I appreciate being able to see when a customer is typing, and how multiple people from our team can address bugs together. I also like that we can speak internally, as it allows us to talk about a bug in real-time without the client knowing. Review collected by and hosted on G2.com. What do you dislike about Gleap? I do have some trouble with the workflows and figuring out their triggers and conditions. I wonder if there was a way to make the workflow tool more intuitive or suggest next steps. Review collected by and hosted on G2.com. What problems is Gleap solving and how is that benefiting you? I use Gleap for customer support ticketing in chat and email, which lets us interact with customers, have fast turnaround times for bug fixes, and write feature requests. I like seeing when customers are typing, allowing internal discussions about bugs without client knowledge. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![M Syamsul M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "M Syamsul M.") MM M Syamsul M. Head of Business Management Small-Business (50 or fewer emp.) 5/12/2026 "Efficient Communication Hub with Responsive Support" 3.5/5 What do you like best about Gleap? I like that Gleap centralizes customer communication and operational workflows into one platform. It's great for improving collaboration between CS teams and reducing manual assignment work through automation. The clean and modern UI makes it easier for our CS team to adapt and handle conversations efficiently. Automation and routing features are easy to set up compared to larger platforms. I really value the collaboration features like internal notes, mentions, and shared conversation history, which are vital for handling ongoing cases with multiple agents. Another aspect I appreciate is the responsiveness and openness of the Gleap team during our migration process. They were quick to investigate issues, discuss workflows with us, and take product feedback seriously. This responsiveness was evident when the team quickly fixed a critical numeric search issue. I feel confident that the platform is evolving and improving. Review collected by and hosted on G2.com. What do you dislike about Gleap? The biggest areas that could still be improved for us are real-time synchronization, workflow flexibility, and performance in longer conversations. For example, sometimes assignment updates require a manual refresh before appearing, and very long customer conversations can start feeling heavy when scrolling or loading history. We also feel there's still room to improve advanced routing and SLA-style queue management for larger customer support operations. Another area is Workflow UX, things like workflow preview/simulation and allowing free-text input alongside automation options would make the experience much more flexible and natural for both agent and customer. Review collected by and hosted on G2.com. What problems is Gleap solving and how is that benefiting you? I use Gleap to centralize customer communication, streamline operations, improve team collaboration, reduce manual work through automation, and efficiently track ongoing cases. Review collected by and hosted on G2.com. 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