Gleap
49 reviews
- 1 profiles
- 7 categories
Average star rating
4.6
Serving customers since
2020
Gleap Reviews
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Dawid T.
Streamlined Customer Support with Stellar Features
I use Gleap for the Chat, AI, and Help Center, and I love the AI Help Center integration as it streamlines responses and provides needed help for customers, lowering the workload on our human staff. I appreciate their features, clear functionality, and targeted use cases. What really stands out for me is the amazing support and responsiveness you get with Gleap. It's a platform I can simply trust and believe in.
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Elizabeth C.
Customer Success, Implementation, and Project Manager | Salesforce, ECBA, Monday Ambassador, and PROSCI Certified | Lover of running, reading, dogs, and good grammarStreamlined Customer Support with Real-Time Team Collaboration
I like that Gleap allows us to interact directly with our customers. It helps us have a fast turnaround time to fix bugs and write feature requests. I appreciate being able to see when a customer is typing, and how multiple people from our team can address bugs together. I also like that we can speak internally, as it allows us to talk about a bug in real-time without the client knowing.
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Chris C.
Taking the hassle out of running your website so you can spend time on growing your businessComprehensive Dashboard, Easy Integration
I use Gleap for my digital agency, and it really helps us manage support tickets, track change requests, and send support-related information across our product suite. I love that we're able to integrate multiple platforms so support requests come through one dedicated dashboard instead of many different tools. The ease of use for customers is great; I can embed the widget into all our platforms, ensuring consistency for our customers no matter which platform they're using. The integrated help center and AI suggestions from customer questions help us keep on top of the self-help features and consistently improve our end-user experience. Additionally, if we don't have a help article that matches a customer's search, it keeps a record, enabling us to update the suggested response and build a knowledge article later, which ensures self-service in the future. Also, the initial setup of Gleap for our team was very easy, which is a big plus.
About
What is Gleap?
Gleap is a customer support and product feedback software platform designed for SaaS companies and digital product teams to manage user communication, issue reporting, and product insights in a unified system. Founded in Europe, Gleap is used by product-led organizations that want to centralize customer conversations and technical feedback across web and mobile applications. The platform is built for cross-functional teams, including support, product management, engineering, and growth, and is commonly deployed by small to mid-sized software companies as well as scaling startups.
Details
Year Founded
2020
Website
gleap.io