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Gleap

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4.6 out of 5 stars
57 reviews
  • 1 profiles
  • 6 categories
Average star rating
4.6
Serving customers since
2020
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Gleap

57 reviews

Gleap is a customer support and product feedback software platform designed for SaaS companies and digital product teams to manage user communication, issue reporting, and product insights in a unified system. Founded in Europe, Gleap is used by product-led organizations that want to centralize customer conversations and technical feedback across web and mobile applications. The platform is built for cross-functional teams, including support, product management, engineering, and growth, and is commonly deployed by small to mid-sized software companies as well as scaling startups. Gleap combines a shared inbox and AI-assisted customer support with in-app feedback and bug reporting capabilities. Users can submit support requests, feature feedback, or bug reports directly from within an application, while Gleap automatically captures technical context such as device data, environment details, and error logs. The platform includes Kai, an AI support agent that can assist with answering questions, summarizing conversations, and supporting automated workflows. Visual, no-code workflows allow teams to route, tag, enrich, and act on incoming conversations and feedback without custom development. The primary value of Gleap is helping teams reduce friction between customer support and product development by turning user communication into structured, actionable product insights. By consolidating support tickets, bug reports, and feedback in one system, Gleap helps teams respond to users more efficiently while improving issue resolution speed and internal collaboration. Gleap is commonly used for in-app customer support, bug triage, feature validation, customer feedback collection, and product-led growth workflows, and integrates with third-party tools used by product and engineering teams. Key Features and Capabilities Shared inbox for customer support and user conversations In-app bug reporting with automatic technical context Customer feedback and feature request collection AI-assisted support agent and response tools No-code workflows and automation for support and product teams

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Star Rating

48
8
0
0
1

Gleap Reviews

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Profile Name
Star Rating
48
8
0
0
1
Sem v.
SV
Sem v.
Business owner in UAS training / Trained more than 50,000 pilots
08/14/2026
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review

Feature-Rich, Well-Integrated, and Backed by Fast, Friendly Support

|Gleap
A lot of features, integrations and fast, friendly customer service.
Verified User in Information Technology and Services
UI
Verified User in Information Technology and Services
08/12/2026
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review

Fast, Easy-to-Use App with Great Features and Helpful Support

|Gleap
Accessibility and ease of use are definite strengths. The app also includes plenty of new, interesting features throughout, which makes it enjoyable to explore. Available Claude integration. It works fast and smoothly, and support was helpful with the few issues we ran into. The pricing also felt worth it compared to Zendesk. The Inbox is nicely divided into sections, and it’s easy to filter by them. For example, snoozed and pending tickets can be tracked without any hassle.
Verified User
G
Verified User
08/11/2026
Validated Reviewer
Review source: Seller invite
Incentivized Review

Streamlined Data Collection with Excellent Support

|Gleap
I find Gleap to be really organized, which is really beneficial for me. It helps me see the common trends in user inquiries, problems, issues, and feedback all in one place, making it easy to improve our products and user experience. I like how it helps me draw data and statistics from user inquiries, whether they come from our email or the widget itself. Setting it up was pretty easy. I got help from someone familiar with Gleap, and then I was able to figure out the settings on my own. Learning about all the different options and functions as I use it is also something I enjoy.

About

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HQ Location:
Schwarzach, AT

Social

@GleapHQ

What is Gleap?

Gleap is a customer support and product feedback software platform designed for SaaS companies and digital product teams to manage user communication, issue reporting, and product insights in a unified system. Founded in Europe, Gleap is used by product-led organizations that want to centralize customer conversations and technical feedback across web and mobile applications. The platform is built for cross-functional teams, including support, product management, engineering, and growth, and is commonly deployed by small to mid-sized software companies as well as scaling startups.

Details

Year Founded
2020
Website
gleap.io