Gleap

25 reviews

Gleap is a customer support and product feedback software platform designed for SaaS companies and digital product teams to manage user communication, issue reporting, and product insights in a unified system. Founded in Europe, Gleap is used by product-led organizations that want to centralize customer conversations and technical feedback across web and mobile applications. The platform is built for cross-functional teams, including support, product management, engineering, and growth, and is commonly deployed by small to mid-sized software companies as well as scaling startups. Gleap combines a shared inbox and AI-assisted customer support with in-app feedback and bug reporting capabilities. Users can submit support requests, feature feedback, or bug reports directly from within an application, while Gleap automatically captures technical context such as device data, environment details, and error logs. The platform includes Kai, an AI support agent that can assist with answering questions, summarizing conversations, and supporting automated workflows. Visual, no-code workflows allow teams to route, tag, enrich, and act on incoming conversations and feedback without custom development. The primary value of Gleap is helping teams reduce friction between customer support and product development by turning user communication into structured, actionable product insights. By consolidating support tickets, bug reports, and feedback in one system, Gleap helps teams respond to users more efficiently while improving issue resolution speed and internal collaboration. Gleap is commonly used for in-app customer support, bug triage, feature validation, customer feedback collection, and product-led growth workflows, and integrates with third-party tools used by product and engineering teams. Key Features and Capabilities Shared inbox for customer support and user conversations In-app bug reporting with automatic technical context Customer feedback and feature request collection AI-assisted support agent and response tools No-code workflows and automation for support and product teams