--- title: Gleap Reviews meta_title: 'Gleap Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 50 reviews by the users' company size, role or industry to find out how Gleap works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 50 scale: '5' date_modified: '2026-07-12' parent_category: name: DevOps url: https://www.g2.com/categories/devops --- # Gleap Reviews **Vendor:** Gleap **Category:** [Bug Tracking Software](https://www.g2.com/categories/bug-tracking) **Average Rating:** 4.6/5.0 **Total Reviews:** 50 ## About Gleap Gleap is an AI-native customer support and product platform that connects support, feedback, product, and engineering in a single loop. Instead of stopping at the support ticket, Gleap runs a team of specialist AI agents that resolve conversations, collect feedback, plan product work, and turn confirmed bugs into merged pull requests — automatically. At the center is a stack of purpose-built agents that share context. Kai handles tier-1 support across channels and languages. Kai Resolve investigates complex issues and decides the next best step using MCP, tools, APIs, and ticket history. Kai Code turns confirmed bugs and approved specs into plan mode, build mode, and pull requests in GitHub, GitLab, or Bitbucket — and can use your local Claude Code, Codex, or OpenCode setup. Kai PM clusters feature demand, prioritizes a branded public roadmap, writes specs, and notifies users on release. Kai Custom Agents is a no-code builder for any agent your business needs, connected to 1,000+ integrations. Around the agents, Gleap bundles everything modern software teams need: live chat, an AI support copilot, a multichannel inbox, in-app bug reporting with session replay and console logs, a knowledge base, a public roadmap and feature voting, changelogs, surveys, product tours, onboarding checklists, in-app banners, and marketing and email automation. Teams typically consolidate stacks like Intercom + Instabug + Canny into one platform — with usage-based AI pricing billed by actual tokens (not per resolution), unlimited seats, and no per-seat tax. Gleap is trusted by 4,500+ software teams worldwide — including Microsoft, Squarespace, UNICEF, and Papa Johns — and is rated 4.6/5 on G2. It is SOC 2 Type II audited and GDPR-compliant, with EU data residency available. Most teams are live in under a day. ## Gleap Pros & Cons **What users like:** - Users appreciate the **ease of use** of Gleap, finding setup and integration seamlessly straightforward and efficient. (13 reviews) - Users value Gleap's **affordable pricing and intuitive features** , enabling efficient customer support and enhanced team productivity. (9 reviews) - Users value the **automation features** of Gleap, which enhance efficiency and streamline feedback management processes. (8 reviews) - Users love the **strong product feedback loop** in Gleap, enabling quicker responses to customer needs and actions. (8 reviews) - Users value Gleap for its **simple features and easy setup** , making it an essential tool at an affordable price. (8 reviews) - Customer Satisfaction (7 reviews) - Users value the **excellent customer support** of Gleap, which effectively integrates with feedback management for efficiency. (7 reviews) - Users find the tool **incredibly intuitive** , making it easy to navigate and use effectively without confusion. (7 reviews) - User Interface (7 reviews) - Artificial Intelligence (6 reviews) **What users dislike:** - Users experience a **steep learning curve** with Gleap, finding its interface challenging compared to standard CRMs. (5 reviews) - Users find Gleap's **limited features** hinder essential functions like email management and workflow efficiency. (4 reviews) - Users experience **filtering issues** with Gleap, lacking critical functions and effective management of tickets and reports. (3 reviews) - Users find Gleap's interface **not very intuitive** , making it challenging to navigate and organize settings effectively. (3 reviews) - Users find the **missing features** in Gleap, such as lacking email functions and workflow flexibility, frustrating. (3 reviews) - Not Intuitive (3 reviews) - Organizational Issues (3 reviews) - Ticketing Issues (3 reviews) - Ticket Management (3 reviews) - UX Issues (3 reviews) ## Gleap Reviews ### 1. Feature-Rich and Responsive Support at Great Value **Rating:** 4.5/5.0 stars **Reviewed by:** Simon Y. | Founder & CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** July 02, 2026 **What do you like best about Gleap?** I came to Gleap for its bug tracking capabilities and was surprised to find that it met all our requirements better than other platforms like Intercom, Fresh Desk, or Zendesk. Gleap offers all the features I need at a fraction of the price. I appreciate that the Gleap team even enhanced their email forwarding feature at our request. They are responsive, kind, and supportive, which makes growing with them a no-brainer. I also like how Gleap connects seamlessly to our Jira and how we used the Gleap MCP connector to easily transfer all of our help docs over from Notion. The initial setup of Gleap was very straightforward. **What do you dislike about Gleap?** We would be thrilled for SMS support to be added as a channel for our customers. **What problems is Gleap solving and how is that benefiting you?** I use Gleap for bug tracking. It suits our SaaS application's needs for user and customer bug submissions, offering many features at a fraction of the price. ### 2. Gleap, the central tool that boosts our support and our knowledge base **Rating:** 4.5/5.0 stars **Reviewed by:** Audrey B. | Responsable marketing numérique, Small-Business (50 or fewer emp.) **Reviewed Date:** April 07, 2026 **What do you like best about Gleap?** Gleap is a tool I can no longer do without. I manage a lot of things with Gleap. It has become our central tool for the knowledge base of our software, intended for our clients. Thanks to artificial intelligence, it scans our already written articles and can respond to clients on its own. It also serves us by connecting directly to our cloud time and attendance application. It allows clients to ask questions to support, to list bugs, to have a follow-up on our new features via the release notes, and to share the upcoming features in development. We can even survey clients to know what to develop next, which helps us prioritize what brings the most value to our clients. **What do you dislike about Gleap?** Gleap had some bugs nonetheless. With the help center, I unfortunately lost some articles that I had to start over from scratch. It happened to me twice, but they quickly fixed the situation. When you submit a bug to their team, it is corrected very quickly. **What problems is Gleap solving and how is that benefiting you?** Gleap primarily allows for solving several issues related to bug management, customer feedback, and support, which are often scattered and fragmented across different tools. First, it brings much more clarity to bug reports. Previously, users would send vague or incomplete descriptions, leading to numerous back-and-forths to understand the situation and reproduce the issues. With Gleap, each report automatically includes complete information, such as screenshots, session recordings, technical data, and user context. Result: bugs can be diagnosed and fixed much more quickly. Next, Gleap significantly reduces the time lost in internal and external communication. Teams no longer need to chase after information or multiply exchanges with users, as everything is centralized and structured from the start. This improves the productivity of technical teams and speeds up resolution cycles. ### 3. Gleap Centralizes Support, Feedback, and Engagement Effortlessly **Rating:** 4.5/5.0 stars **Reviewed by:** Sam S. | Software developer, Small-Business (50 or fewer emp.) **Reviewed Date:** April 02, 2026 **What do you like best about Gleap?** Gleap really shines as an all-in-one product feedback and support platform. Its AI agent (Kai) is genuinely useful and can autonomously handle customer conversations, create tickets, and even trigger action, something that saves a lot of time day-to-day. Beyond that, features like built-in changelogs, feature request boards, surveys, and product tours make it much more than just a chat tool. It feels designed for modern SaaS teams that want to centralize support, feedback, and user engagement in one place. **What do you dislike about Gleap?** Gleap still has some rough edges. Performance can feel slower compared to competitors like Crisp, especially on initial load or weaker networks. Some UX flows, like translations or visitor tracking, require extra steps and aren’t as smooth or real-time as they could be. While the feature set is powerful, it can sometimes feel slightly unpolished, which likely comes from being a newer product that’s still evolving. **What problems is Gleap solving and how is that benefiting you?** Gleap solves the problem of fragmented customer support and product feedback by bringing everything, live chat, bug reports, feature requests, changelogs, and user engagement, etc, into a single platform. Instead of juggling multiple tools or losing context between conversations and feedback, everything is centralized and actionable. For me, the biggest benefit is automation and efficiency, the AI agent handles a portion of customer queries on its own, tickets are automatically organized, and I get clear visibility into what users are struggling with or requesting. This reduces manual workload, speeds up response times, and helps me make better product decisions based on real user insights. ### 4. A Powerful, Modern Support Platform That Actually Feels Built for Growing Teams **Rating:** 5.0/5.0 stars **Reviewed by:** Greg W. | Managing Partner, Consulting, Small-Business (50 or fewer emp.) **Reviewed Date:** March 20, 2026 **What do you like best about Gleap?** What we like best about Gleap is that it delivers a modern, well-rounded support platform without the bloated pricing model that so many competitors push. The simple pricing structure is a major advantage, and the fact that there are no per-user fees is a huge win for a growing business. That makes it much easier to scale support operations without feeling like every additional team member becomes another cost penalty. Beyond pricing, the platform is clean, easy to use, and gives us a strong mix of live chat, self-service, automation, help desk functionality, and bug tracking in one place. Overall, it feels like a very practical platform for companies that want strong support tools without enterprise nonsense. **What do you dislike about Gleap?** The main downside for us is that it does not fully integrate with every tool in our tech stack as deeply as we would ideally like. That said, this has been more of a minor inconvenience than a serious issue. The platform still delivers a lot of value, and the overall experience, pricing, and feature set more than make up for that limitation. **What problems is Gleap solving and how is that benefiting you?** Gleap is helping us solve the problem of fragmented customer support by giving us a more centralized place to manage customer communication, self-service, issue capture, and support workflows. That benefits us by making our operation more organized, more scalable, and more professional for both our internal team and our customers. It has also helped us avoid the high per-user cost structure that often comes with other support platforms, which is a meaningful advantage as we continue to grow. ### 5. All-in-One Platform great for SMBs and startups **Rating:** 4.5/5.0 stars **Reviewed by:** Sam E. | COO, Small-Business (50 or fewer emp.) **Reviewed Date:** May 12, 2026 **What do you like best about Gleap?** I like that Gleap is an all-in-one platform, with everything connected like the help desk, road map, ticketing system, and email sending, making it really comfortable. I appreciate that when I have a help desk article, it's automatically recommended to people who are asking. I like that Gleap integrates well with my system, allowing me to send out messages based on user activity and timing. I also like that the road map offers an easy way for people to request and upvote features. **What do you dislike about Gleap?** I wish they had better support coverage. **What problems is Gleap solving and how is that benefiting you?** Gleap provides an all-in-one system for my startup, enabling me to answer customer tickets, maintain a roadmap, and send updates to customers, all while connecting help desk, ticketing system, and email features comfortably. ### 6. Comprehensive Dashboard, Easy Integration **Rating:** 5.0/5.0 stars **Reviewed by:** Chris C. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** May 18, 2026 **What do you like best about Gleap?** I use Gleap for my digital agency, and it really helps us manage support tickets, track change requests, and send support-related information across our product suite. I love that we're able to integrate multiple platforms so support requests come through one dedicated dashboard instead of many different tools. The ease of use for customers is great; I can embed the widget into all our platforms, ensuring consistency for our customers no matter which platform they're using. The integrated help center and AI suggestions from customer questions help us keep on top of the self-help features and consistently improve our end-user experience. Additionally, if we don't have a help article that matches a customer's search, it keeps a record, enabling us to update the suggested response and build a knowledge article later, which ensures self-service in the future. Also, the initial setup of Gleap for our team was very easy, which is a big plus. **What do you dislike about Gleap?** The one thing we're missing at the moment is a platform where our customers can log in to see their tickets raised. **What problems is Gleap solving and how is that benefiting you?** I use Gleap to manage support tickets and track change requests through one dashboard, integrating multiple platforms. It improves customer experience with a consistent widget, integrated help center, and AI suggestions that enhance self-service and reduce requests. ### 7. Streamlined Customer Support with Stellar Features **Rating:** 5.0/5.0 stars **Reviewed by:** Dawid T. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 25, 2026 **What do you like best about Gleap?** I use Gleap for the Chat, AI, and Help Center, and I love the AI Help Center integration as it streamlines responses and provides needed help for customers, lowering the workload on our human staff. I appreciate their features, clear functionality, and targeted use cases. What really stands out for me is the amazing support and responsiveness you get with Gleap. It's a platform I can simply trust and believe in. **What do you dislike about Gleap?** Some features are lacking transparency so we don't actually understand clearly if something works. The initial setup is not really clearly communicated in a use-case model, like you need to piece information from various sources to build a working system. **What problems is Gleap solving and how is that benefiting you?** I use Gleap's AI Help Center to streamline responses and provide needed help, reducing the workload on human staff. ### 8. Streamlined Customer Support with Real-Time Team Collaboration **Rating:** 3.5/5.0 stars **Reviewed by:** Elizabeth C. | Lead Consultant II, Small-Business (50 or fewer emp.) **Reviewed Date:** May 18, 2026 **What do you like best about Gleap?** I like that Gleap allows us to interact directly with our customers. It helps us have a fast turnaround time to fix bugs and write feature requests. I appreciate being able to see when a customer is typing, and how multiple people from our team can address bugs together. I also like that we can speak internally, as it allows us to talk about a bug in real-time without the client knowing. **What do you dislike about Gleap?** I do have some trouble with the workflows and figuring out their triggers and conditions. I wonder if there was a way to make the workflow tool more intuitive or suggest next steps. **What problems is Gleap solving and how is that benefiting you?** I use Gleap for customer support ticketing in chat and email, which lets us interact with customers, have fast turnaround times for bug fixes, and write feature requests. I like seeing when customers are typing, allowing internal discussions about bugs without client knowledge. ### 9. Efficient Communication Hub with Responsive Support **Rating:** 3.5/5.0 stars **Reviewed by:** M Syamsul M. | Head of Business Management, Small-Business (50 or fewer emp.) **Reviewed Date:** May 12, 2026 **What do you like best about Gleap?** I like that Gleap centralizes customer communication and operational workflows into one platform. It's great for improving collaboration between CS teams and reducing manual assignment work through automation. The clean and modern UI makes it easier for our CS team to adapt and handle conversations efficiently. Automation and routing features are easy to set up compared to larger platforms. I really value the collaboration features like internal notes, mentions, and shared conversation history, which are vital for handling ongoing cases with multiple agents. Another aspect I appreciate is the responsiveness and openness of the Gleap team during our migration process. They were quick to investigate issues, discuss workflows with us, and take product feedback seriously. This responsiveness was evident when the team quickly fixed a critical numeric search issue. I feel confident that the platform is evolving and improving. **What do you dislike about Gleap?** The biggest areas that could still be improved for us are real-time synchronization, workflow flexibility, and performance in longer conversations. For example, sometimes assignment updates require a manual refresh before appearing, and very long customer conversations can start feeling heavy when scrolling or loading history. We also feel there's still room to improve advanced routing and SLA-style queue management for larger customer support operations. Another area is Workflow UX, things like workflow preview/simulation and allowing free-text input alongside automation options would make the experience much more flexible and natural for both agent and customer. **What problems is Gleap solving and how is that benefiting you?** I use Gleap to centralize customer communication, streamline operations, improve team collaboration, reduce manual work through automation, and efficiently track ongoing cases. ### 10. Gleap helps us operationalize AI across the customer journey, onboarding, and support **Rating:** 4.5/5.0 stars **Reviewed by:** Coralie G. | Business Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** February 13, 2026 **What do you like best about Gleap?** We really appreciated the strong product feedback loop. We saw a much faster transition from user signals to product action, about 80%, which meant we spent far less time than before responding and helping customers. We also liked how AI was implemented to handle simple user questions, which resulted in an 83% deflection rate last month. **What do you dislike about Gleap?** The workflows with Jira still feel a bit clunky, and it took us some time to implement them properly. When it comes to documentation, we also wish there were more functionality, especially around versioning, security and formatting. **What problems is Gleap solving and how is that benefiting you?** At Pawa, we build supply chain and demand planning software, and customer feedback is a core input in how we prioritize and build product features. We've been using Gleap for 6 months now across product, customer-facing, and documentation workflows, and it has had a strong impact on internal adoption and how we operate day to day. The biggest value is the product feedback loop. We move much faster from user signal to product action. Bug reports and feature requests come with real context (screenshots, sessions, technical data), which saves a lot of time and removes guesswork. Setup was easy and teams adopted it quickly. ### 11. Effortless Integration with Stellar Support **Rating:** 5.0/5.0 stars **Reviewed by:** MapSVG S. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** April 13, 2026 **What do you like best about Gleap?** I like Gleap for its simplicity for the customer and flexibility for us, as we can customize it as much as we want. The integration directly into the plugin makes it easy to support the WordPress plugin MapSVG without needing a separate help desk, and having the same chat history on the website is great. I appreciate the fast response from the fantastic team who fix issues on the same day. Customers find it easy to report bugs right from the wp-admin area via chat, and there’s also an AI bot available to help them 24/7. The integrations and custom workflows are valuable, and we've set up a custom integration with Gleap, Slack, Git, and Linear. **What do you dislike about Gleap?** nothing **What problems is Gleap solving and how is that benefiting you?** Gleap integrates support into the plugin, providing the same chat history on the website. It's simple for customers to report bugs via chat, and the AI bot offers 24/7 help. It allows flexibility for customization, and the team responds fast, fixing issues the same day. ### 12. Effortlessly Streamlines Internal Communications **Rating:** 4.5/5.0 stars **Reviewed by:** Deniz G. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 01, 2026 **What do you like best about Gleap?** I find Gleap quite easy to use, and I appreciate that the AI features are well-integrated. I also like how responsive the team is; they fix issues and bugs quickly. The screenshotting and video recording features are extensively used for bug reports. The AI summaries and translations help a lot since most of our users are German, while our development team works primarily in English. I found the setup to be quite easy, especially setting up the widgets, and the learning curve was quite quick. **What do you dislike about Gleap?** I would like a feature where you can onboard users from the front end, like external users, and tie them to the Gleap users. It's not currently possible to log in to Gleap itself as a user of the app part of things. **What problems is Gleap solving and how is that benefiting you?** I use Gleap to communicate release updates effectively across different user groups. It also helps with bug reporting through screenshot and video features, AI summaries, and translations to bridge language gaps between our German users and English-speaking dev team. ### 13. Streamlined Support with European Excellence **Rating:** 5.0/5.0 stars **Reviewed by:** Caspar E. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 01, 2026 **What do you like best about Gleap?** I use Gleap as a knowledge base hub for our clients, allowing them to learn more about our ERP solution, Sapera. Gleap is incredible because it solved all our frustrations from using Betterdocs. I'm really impressed by the amazing and easy-to-navigate UI/UX, which makes the system simple for newcomers to learn quickly. Having a designated firm support agent is fantastic; they do an amazing job and make Gleap feel more like a partner than just a supplier. I also really value that Gleap is European, which was extremely important for us when choosing a new solution. The initial setup was very easy, which made transitioning even smoother. **What do you dislike about Gleap?** We would severely like there to be an internal knowledge hub as well, only visible for our support team, not visible by clients. All of their integrations are to American companies, which is very specifically what we're trying to avoid. **What problems is Gleap solving and how is that benefiting you?** I use Gleap as a support environment for our SaaS product, providing a knowledge hub, ticketing, and bug reporting systems, solving all frustrations from Betterdocs. ### 14. Simplifies Bug Tracking with User-Friendly Interface but Needs Mass Editing **Rating:** 5.0/5.0 stars **Reviewed by:** Rex S. | Senior Software Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** March 26, 2026 **What do you like best about Gleap?** I find Gleap valuable for my company because the integration with our site backend was easy to set up and maintain. I also appreciate their excellent data collection during bug reporting. It's great that we can send user metadata as well as debugging information when there is a detected error, which greatly speeds up our ability to diagnose and fix reported problems. Additionally, I love that it's the only product which offered crash detection as well as user support/feedback UI. **What do you dislike about Gleap?** Mass editing or assignment of tickets is either impossible or very difficult. There is no way to multi-select issues and set their status all at once. Additionally, it can be hard to navigate the issue boards when there are more than a page full of issues. **What problems is Gleap solving and how is that benefiting you?** Gleap collects help requests and bug reports, providing direct, real-time feedback from users and allowing my team to triage and track the status of issues, speeding up problem diagnosis and fixing. ### 15. Swift Setup, Outstanding Support with Gleap **Rating:** 5.0/5.0 stars **Reviewed by:** Emil K. | Co-founder & Product Designer, Small-Business (50 or fewer emp.) **Reviewed Date:** March 26, 2026 **What do you like best about Gleap?** I use Gleap to provide support for our customers, and it helps us quickly resolve support requests, which reduces my workload thanks to the AI chatbot. The biggest benefit is the super easy integration with web and mobile apps, especially with Flutter. The interface is simple, very intuitive, and flexible, which helps me learn it very quickly. The Gleap team provides exceptional support, responding very quickly and often implementing requested changes or features in 30-60 minutes. I like the AI bot, which integrates with our help center, API, and code base, and their support team is the best. The pricing is much better than competitors, offering a much larger set of features. The setup was super easy, taking just a few minutes. **What do you dislike about Gleap?** AI features are very powerful but sometimes it is not very clear how to set up it in the most efficient way possible. Would be good to provide better documentation and multiple real life examples. **What problems is Gleap solving and how is that benefiting you?** Gleap helps me quickly resolve support requests and reduce workload with its AI chatbot. Its easy integration with web and mobile apps and intuitive interface are big pluses. The support team responds exceptionally fast, often implementing changes in 30-60 minutes. ### 16. Easy to Use and Organized Interface **Rating:** 4.0/5.0 stars **Reviewed by:** Marcos A. | Manager of Suport Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** February 10, 2026 **What do you like best about Gleap?** The ease of use. The interface is very organized and easy to pickup. Gleap offers a myriad of functions and is overall very complete. The way Gleap organizes the tickets makes managing the operation straightfoward and clean. The possibility of having unlimited users helps to keep everyone on the same page. **What do you dislike about Gleap?** The lack of some critical functions offered by rivals: - the amount of filters in the Reports page. - the possibility to check who's online and how many hours the agent worked for real. - the possibility of managing our clients by Organisation level instead of by contact, which makes it very hard to configure and set rules **What problems is Gleap solving and how is that benefiting you?** Gleap solved our issue to keep as many users as possible in a single app due to not requiring more payment to add more users. ### 17. Transcendent Customer Experience with Gleap **Rating:** 5.0/5.0 stars **Reviewed by:** Sébastien C. | Administrateur, Small-Business (50 or fewer emp.) **Reviewed Date:** March 25, 2026 **What do you like best about Gleap?** I really appreciate the design of Gleap and the fact that they add new features very frequently. The help center is well thought out and the widget is very comprehensive. The feedback features and the roadmap are excellent, and I use them daily to gather information from my clients. The roadmap allows our clients to propose developments or features they would like to see, which has proven very useful after a year of use. Additionally, the initial installation process was very simple, and we were able to transfer our help center from Help Scout to Gleap very easily, which saved us a lot of time. Moreover, the customization of the widget and features is very comprehensive with Gleap, allowing for the addition of extra modules for a personalized experience. **What do you dislike about Gleap?** Sometimes, there are some bugs when switching from one conversation to another, and the information in the detail panel remains stuck on the old client. We must refresh the session to get the correct information. **What problems is Gleap solving and how is that benefiting you?** Gleap allows us to efficiently manage our customer service across multiple channels with its numerous features. The widget and feedback features are very comprehensive, and the roadmap helps our clients suggest product developments. ### 18. Seamless In-App Feedback and Bug Reporting That Streamlines Team Communication **Rating:** 5.0/5.0 stars **Reviewed by:** Virgil C. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** March 03, 2026 **What do you like best about Gleap?** Gleap integrates seamlessly into our product and provides a very clean user experience for both end users and internal teams. The in-app feedback and bug reporting system is intuitive and efficient. The ability to attach contextual information, screenshots, and technical metadata saves a lot of time during debugging. It improves communication between product, support, and engineering in a structured way. The help center integration inside tickets is also a strong advantage. **What do you dislike about Gleap?** Some advanced customization options could be more flexible, especially regarding UI styling and deeper workflow automation. In larger projects, ticket organization and filtering can sometimes feel limited compared to fully dedicated project management tools. More advanced reporting and analytics features would also be appreciated for strategic decision-making. **What problems is Gleap solving and how is that benefiting you?** Gleap solves the fragmentation between user feedback, support requests, and knowledge management by combining in-app reporting, AI-powered ticket qualification, and a built-in help center in a single workflow. The integrated help center reduces repetitive tickets by allowing users to find answers directly within the product, which lowers support load significantly. When tickets are created, the AI-based qualification and smart filtering help us automatically categorize, prioritize, and route issues more efficiently. This reduces manual triage time, improves response speed, and ensures that engineering teams only receive properly structured and relevant tickets. Overall, it increases operational efficiency while improving the end-user experience. ### 19. Feature-Rich, User-Friendly Support Solution **Rating:** 5.0/5.0 stars **Reviewed by:** David W. | CEO, Computer Software, Small-Business (50 or fewer emp.) **Reviewed Date:** February 10, 2026 **What do you like best about Gleap?** I like Gleap for its ease of use and simple pricing. It's very feature-rich, including a support chat widget, email support, roadmaps, bug tracking, feature-request tracking, knowledge base, and AI integration. I also appreciate that it's an Austrian company and EU based. As we're quite good with technical stuff, we got everything up and running in just a matter of hours with seamless integration into our apps. I'd rate it a 10, or even 15, because I'm that likely to recommend Gleap to a friend or colleague. **What do you dislike about Gleap?** The price step to unlock the outbound features is quite high in my opinion. **What problems is Gleap solving and how is that benefiting you?** Gleap centralizes support requests, making it easier for users to reach out in a unified way. ### 20. Seamlessly Enhances Customer Support Efficiency & Product-Engineering Alignment **Rating:** 5.0/5.0 stars **Reviewed by:** George R. | Co-founder & COO, Small-Business (50 or fewer emp.) **Reviewed Date:** February 17, 2026 **What do you like best about Gleap?** I really like the simple and intuitive UI of Gleap. It’s much better than what we’ve used in the past, like HubSpot or Pipedrive. I also appreciate how we can manage workflows easily, like leaving comments or notes for internal or external use. These features make the communication process more streamlined for our team. **What do you dislike about Gleap?** - Replies on emails could be improved, specifically how they look to the users when sent - the way inbound emails are assigned to existing tickets can be improved. Often inbound emails are assigned to the wrong ticket and there is no way to disentangle/separate them ie use an inbound message to create a new ticket, and move it off the other ticket - the way merging of tickets happens. We don't understand the difference between linking tickets (which is cool). I would expect that when I merge tickets that the whole chat & activity history to appear in the same ticket for context, and for the merged ticket to disappear - The screen recording experience is minor but could be enhanced because it currently records the full screen instead of just the tab, even when it shows that only the tab is framed - Notification/alerts mgmt - Ideally they would be resolved when I act on them without clicking on them eg if I see a message from a ticket, the notification that I have an unread message should automatically disappear. I understand that right now they are alerts that need to be read, not a to-do list that flags unresolved actions. **What problems is Gleap solving and how is that benefiting you?** Gleap helps with fast customer support, resolving bugs, and ensuring we hit KPIs. It also provides visibility into ticket statuses and aligns our support and engineering teams, improving feature prioritization, development progress as well as prod & engineering alignment when there are questions on building a specific feature or resolving a bug. ### 21. Seamless Customer Interaction with Robust AI **Rating:** 4.5/5.0 stars **Reviewed by:** Dave P. **Reviewed Date:** February 11, 2026 **What do you like best about Gleap?** I really like Gleap's very powerful interface. It's simple to use, intuitive, and straightforward, making it easy to find things. The interface provides lots of context when we get inquiries, with screenshots and recordings, which is really good. I also appreciate the helpful AI bots. As a small team, Gleap allows us to do more and takes pressure off us. With customers overseas and us being based in Australia, the AI bots help with time zones by answering questions straight away, so customers don't have to wait. Additionally, Gleap offers more features, especially the AI automation, which is a great way for us as a small team to scale our efforts and do more. **What do you dislike about Gleap?** I had a few little struggles just understanding how some of the automations worked, especially when routing an inquiry to a human. It was just a little tricky. **What problems is Gleap solving and how is that benefiting you?** I use Gleap for customer support, which helps us address onboarding challenges and other customer queries efficiently. The intuitive interface provides valuable context with inquiries, while AI bots handle time zone differences and reduce waiting times, allowing our small team to do more and ease our workload. ### 22. AI-Powered Communication with Room for Improvement **Rating:** 4.0/5.0 stars **Reviewed by:** Wendy R. | Customer Support, Mid-Market (51-1000 emp.) **Reviewed Date:** February 10, 2026 **What do you like best about Gleap?** I use Gleap for all client communication at work, and I really appreciate its fast responses and automated resolution solving. It's very simple to use, and the AI deflects a lot of issues effectively. It's especially good at understanding information from the knowledge base, which means it can answer questions before they even reach the support team. **What do you dislike about Gleap?** I find Gleap's email functionality lacking, especially with forwarding emails. Currently, I can't simply forward an email; I need to create a new ticket instead. Also, getting the hang of Gleap was difficult because it's not like standard CRMs, which is also a problem with the email functionalities. **What problems is Gleap solving and how is that benefiting you?** I use Gleap for fast client communication, where it provides quick responses and automated resolutions, deflecting many issues with its AI. It answers questions before they reach the support team, making client interaction smoother. ### 23. Gleap: Excellent Support with Areas to Improve **Rating:** 4.5/5.0 stars **Reviewed by:** Alexandra P. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 01, 2026 **What do you like best about Gleap?** I really like the responsiveness of Gleap's support team. I have been in contact with people like Lucas and Florion, and they have always been very attentive. **What do you dislike about Gleap?** The translation, the visibility of the KPIs, and the fact that many times I want to change sending a response to the client via chat to email so that it is more formal. Because the client can always say they didn't receive it, so I would like it to be clearer that they send us a demo or a tutorial on how. **What problems is Gleap solving and how is that benefiting you?** I use Gleap for customer service, helping customers connect to their accounts and sending them the necessary information when they don't understand a procedure. ### 24. Intuitive and Innovative Tool for a Small Team **Rating:** 5.0/5.0 stars **Reviewed by:** Dylan H. | Chief Technology Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** March 24, 2026 **What do you like best about Gleap?** I like that Gleap is innovative and very smart with how it connects directly to our code base. It's impressive to see how it knows our product well without us having to manually type everything. The setup was easy and it's going well for us, even as a startup where our product is changing quickly. It's also a good intuitive app and integrates well with our portal built with WeWeb and Xano. **What do you dislike about Gleap?** I am having a bit of trouble with coding a custom widget but I should be able to work it out **What problems is Gleap solving and how is that benefiting you?** Gleap helps resolve issues with less staff time, offers client self-help, and connects directly to our codebase, understanding our product without manual input. ### 25. Effortless Setup and Powerful Customization **Rating:** 5.0/5.0 stars **Reviewed by:** Jae T. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 25, 2026 **What do you like best about Gleap?** I think just the overall ease of use, ease of setup, and the customizability of Gleap are what stand out to me. It was really easy to integrate with our applications, which made it simple to set up and start using right away. The customizability also means we can give our customers the best experience possible. **What do you dislike about Gleap?** I think some of the workflow can be convoluted and not obvious to begin with. You have to do a bit of digging or use their support AI to help you do a couple of bits. **What problems is Gleap solving and how is that benefiting you?** Gleap lets us access crucial, debugged data, track support emails and tickets together, and maintain a holistic overview of support tasks. ### 26. Seamless Customer Feedback and Support Solution **Rating:** 5.0/5.0 stars **Reviewed by:** Moshe L. **Reviewed Date:** February 10, 2026 **What do you like best about Gleap?** I like Gleap for its beautiful interface, which makes it easy for both customers and us to use. It's very seamless, and I've never had any delays, which is great. The pricing is affordable, especially considering the features it offers, which are comparable to high-end chatbots but at a fraction of the cost. I appreciate that it helps with customer feedback, from ideas to complaints, all in one tool. It's impressive that it constantly improves beyond my expectations. When using integrations with Jira and Stripe, it provides information instantly, which is super helpful. **What do you dislike about Gleap?** Noting to disliked all is above my expectations **What problems is Gleap solving and how is that benefiting you?** I use Gleap for customer feedback, managing ideas, complaints, billing, and support. It has a beautiful interface that's easy for both customers and us to use, helping resolve issues instantly and affordably. ### 27. Cost-Effective AI Support with Seamless Setup **Rating:** 5.0/5.0 stars **Reviewed by:** Anshul B. | Product Manager, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** February 11, 2026 **What do you like best about Gleap?** I find the AI assistant feature called Kai really good for customer support. I like the design of the product, and they are making improvements efficiently. The support is good too because whenever I reach out, they help me with something in a reasonable time. It's also quite cost-effective compared to other expensive products we've used before. **What do you dislike about Gleap?** I think a couple of features could be improved, such as offering better filters and more control over analytics data. Some customizations are needed. They're adding small things every month, so I am sorted. **What problems is Gleap solving and how is that benefiting you?** Gleap acts as an AI customer service agent, resolving user queries even when my team isn't available, and addressing the cost issue with AI tools. It also integrates with Stripe and Webhooks, enhancing daily workflows. ### 28. Gleap Boosts Workflow Efficiency with an Intuitive Interface and Tagging **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Mid-Market (51-1000 emp.) **Reviewed Date:** April 05, 2026 **What do you like best about Gleap?** The best thing about Gleap is its workflow efficiency. I love the interface and the tagging system, being able to edit my own notes and switch back and forth between notes and messages without losing my progress is a huge plus for me. **What do you dislike about Gleap?** I find the mention system unintuitive because it requires too many clicks to locate feedback from my team. Also, the lack of 'read' statuses for messages is frustrating. These gaps in the UI end up creating more work for me rather than streamlining it. **What problems is Gleap solving and how is that benefiting you?** Gleap solves the problem of tool fragmentation. It allows multiple teams to collaborate in a single workspace, which eliminates the need to switch between different apps. For me, the main benefit is having everything saved in one place, ensuring a 'single source of truth' for all our communication and data ### 29. Gleap: Our Superpower **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** February 12, 2026 **What do you like best about Gleap?** What I like best about Gleap is how incredibly easy it makes collecting and managing user feedback. The in-app bug reporting with screenshots and technical details saves our team so much time, and the interface is clean, intuitive, and fast. It genuinely improves communication between users and developers. **What do you dislike about Gleap?** Honestly, there’s very little to dislike. If anything, some advanced features can take a bit of time to fully explore, but once you get familiar with them, they’re incredibly powerful and worth it. **What problems is Gleap solving and how is that benefiting you?** Gleap solves the problem of slow, unclear feedback from users. By letting them report bugs and share ideas directly in-app with screenshots and context, it saves our team hours of back-and-forth, speeds up fixes, and helps us deliver a smoother, more reliable experience. ### 30. Affordable but Frustrating Experience **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User | Small-Business (50 or fewer emp.) **Reviewed Date:** April 06, 2026 **What do you like best about Gleap?** I like Gleap for its price, which was the main reason we selected it. It is significantly cheaper than Intercom. The support chat is relatively useful and helps save time for our support team. **What do you dislike about Gleap?** The product tour functionality is lacking. The email builder is a disaster, with no ability to filter using both and/or, just one of them. Setting up product tours is a nightmare. Their support is inconsistent in quality. **What problems is Gleap solving and how is that benefiting you?** We use Gleap's AI to save time for customer support reps by identifying first-tier answers and the support chat feature also saves our team time. ### 31. Flexible Platform with Quick Setup, Minor UI Tweaks Needed **Rating:** 5.0/5.0 stars **Reviewed by:** Benedict v. **Reviewed Date:** February 10, 2026 **What do you like best about Gleap?** I like the flexibility of the Gleap platform, the supportive team, and the impressive speed, all offered at an amazing price point. The initial setup was extremely easy and fast, and I appreciate how well everything works from end to end. We use Gleap for customer support and quote tracking automation on our global B2B portal and it provides a good digital experience and acts as a middleware for several automations and tracking. **What do you dislike about Gleap?** I think some more insight in like a health checker would be nice. Also, their UX could slightly improve. It is not always super intuitive. **What problems is Gleap solving and how is that benefiting you?** Gleap provides our customers with a good digital experience, acts as middleware for automations and tracking, and supports customer support and quote tracking. ### 32. Automated Customer Support, Effortless Setup **Rating:** 5.0/5.0 stars **Reviewed by:** Radim H. **Reviewed Date:** February 10, 2026 **What do you like best about Gleap?** I appreciate that Gleap makes customer support effective without the need for a human hand. I like its ability to learn on its own and communicate with clients effectively. The environment and clarity it provides are great. The initial setup wasn't complicated, even for a developer team, and the basic setup can be done in a matter of tens of minutes. I have already recommended it to others. **What do you dislike about Gleap?** I find organizing things in the settings a bit challenging. It would be helpful to have a clearer separation between general settings and detailed settings. **What problems is Gleap solving and how is that benefiting you?** Gleap effectively handles customer support without needing human intervention. It provides essential information automatically to clients, reducing our workload and enhancing efficiency. ### 33. Robust Tool, Necessary Improvement in Intuitiveness **Rating:** 4.5/5.0 stars **Reviewed by:** Carlos G. **Reviewed Date:** February 10, 2026 **What do you like best about Gleap?** I believe that the Gleap panel, with all the user metrics, is a good path for personalization using variables or ticket merging. I think there are many good features there. Additionally, the initial setup was good and quite intuitive. **What do you dislike about Gleap?** Ah, I think there are some things, right, that could be improved, I think there could be more intuitive panels. Regarding features, the issue of view, and file limits, of attachments could be improved. **What problems is Gleap solving and how is that benefiting you?** I use Gleap to manage customer contacts and improve communication with them. It facilitates the creation of custom chatbots embedded in our page, increasing interaction with the end customer and optimizing workflows. ### 34. Effortless Setup, Excellent for Customer Support **Rating:** 5.0/5.0 stars **Reviewed by:** Vira C. | Marketing Director, Small-Business (50 or fewer emp.) **Reviewed Date:** February 10, 2026 **What do you like best about Gleap?** I use Gleap for customer support and bug reporting. I appreciate the instant chat customer support, bug reports, and FAQs without emails. I really like the universal inbox, which really stands out to me. Setting up Gleap on our WordPress website was straightforward and as easy as pasting code or installing a WordPress plugin. **What do you dislike about Gleap?** For now, a couple of minor things in the mobile experience. For example, 1. When showing the Help Center on mobile, sometimes, the padding and spacing is not fully optimized. 2. Sometimes Gleap doesn't open on iPhone without restarting. **What problems is Gleap solving and how is that benefiting you?** I use Gleap for customer support and bug reporting, handling instant chat, bug reports, and FAQs without emails. ### 35. Highly Recommend for Stellar Customer Engagement **Rating:** 5.0/5.0 stars **Reviewed by:** Mohammad Anees K. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 23, 2026 **What do you like best about Gleap?** I use Gleap for customer support, and it really helps us communicate with our customers and evolve our product. I like almost everything about Gleap. Their support team is extremely helpful, and the setup was much easier compared to what we used before. Gleap is a feature killer, and I'm very likely to recommend it. **What do you dislike about Gleap?** I think things like faster deployments if a bug is reported, or a minimal expected timeline for a feature request could be improved. **What problems is Gleap solving and how is that benefiting you?** Gleap helps us communicate with our customers and evolve our product. ### 36. All-in-One Tool with Excellent Support **Rating:** 4.5/5.0 stars **Reviewed by:** Arbaz K. | Director of Product, Small-Business (50 or fewer emp.) **Reviewed Date:** May 15, 2026 **What do you like best about Gleap?** I like that Gleap is an all-in-one tool with better pricing and customer support than Intercom. The initial setup was pretty easy. **What do you dislike about Gleap?** Nothing much that i can think of **What problems is Gleap solving and how is that benefiting you?** I use Gleap for in-app bug reports, customer support, onboarding flows, announcements, release notes, and roadmaps. It helps onboard new users, handle bug reports, provide AI-based customer support, and address feature requests. ### 37. Easy Setup, Clean UI, and In-App Feedback with Screenshots **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** April 01, 2026 **What do you like best about Gleap?** Really easy to set up and use. The UI is clean, and collecting user feedback directly from the app with screenshots is super helpful. It saves a lot of back-and-forth with users. **What do you dislike about Gleap?** Some features feel a bit limited, especially when managing larger volumes of feedback. Reporting and filtering could be more advanced. **What problems is Gleap solving and how is that benefiting you?** It helps us collect bug reports and user feedback in one place with enough context to act quickly. This speeds up debugging and improves communication with users. ### 38. AI-Powered Support That Drives Efficiency **Rating:** 5.0/5.0 stars **Reviewed by:** Adam P. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 04, 2026 **What do you like best about Gleap?** I like the AI support in answers that help save human effort. The shared inbox is also great as it enhances efficiency. **What do you dislike about Gleap?** I don't think a huge amount of development is needed to move our CRM features over for outbound funnel comms and prospecting, so when a prospect signs up to our platform their details are already in there. **What problems is Gleap solving and how is that benefiting you?** Gleap provides in-app support via a widget, shared inbox, AI support, templated answers, and a help article repository. The AI saves human effort, and the shared inbox improves efficiency. ### 39. Intuitive and Essential for Bug Tracking **Rating:** 5.0/5.0 stars **Reviewed by:** Ekamjot S. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 25, 2026 **What do you like best about Gleap?** I like Gleap for its easy-to-use user interface, which makes it accessible even for non-techy people. I also really appreciate the ease of access and the straightforward initial setup. It makes the product quite straightforward to get started with. **What do you dislike about Gleap?** Maybe a voice note feature. **What problems is Gleap solving and how is that benefiting you?** I use Gleap for bug tracking, feature releases, and a ticketing system. Its ease of access and user-friendly interface make it simple to use, even for non-techy people. ### 40. Effortless Setup and Great Value for SaaS Communication **Rating:** 5.0/5.0 stars **Reviewed by:** Shawn M. | Director of Product, Small-Business (50 or fewer emp.) **Reviewed Date:** February 11, 2026 **What do you like best about Gleap?** I probably like the simple features and the price point the most as compared to other products. The bug tracking / management is the best feature. Session replays are immensely valuable at providing customer support Setting up Gleap was super easy. **What do you dislike about Gleap?** The guided "Co-Browse" and "Product Tours" break easily and are brittle. **What problems is Gleap solving and how is that benefiting you?** I use Gleap to communicate with my customers, send update notes, manage a help center, and offer special services. ### 41. Effortless Setup, useful for small startup **Rating:** 4.0/5.0 stars **Reviewed by:** Marcin Z. | Co-Founder **Reviewed Date:** February 11, 2026 **What do you like best about Gleap?** I like how easy Gleap is to set up and integrate into our ecosystem. It's simple to use and quickly became an essential tool for our team. **What do you dislike about Gleap?** Yeah. I believe that they could work on a multilingual version for public roadmap. For many customers from many countries. **What problems is Gleap solving and how is that benefiting you?** I use Gleap to collect tickets from customers directly in the admin panel, improving team communication. It saves me from manually gathering user data. ### 42. Enhancing Efficiency at Work Using Gleap **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** February 12, 2026 **What do you like best about Gleap?** Creating general templates we can use to respond more efficiently and tracking KPIs that show team competitiveness. **What do you dislike about Gleap?** It takes a lot of queries from our clients, and they tend to pile up and add to the workload. Still, being busy means being productive. **What problems is Gleap solving and how is that benefiting you?** The ability to respond to all queries across different platforms via email, chat, or any other social media platform connected to it is really helpful ### 43. Faster Ticket Handling, But Mobile Settings and Account Clarity Need Work **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** March 27, 2026 **What do you like best about Gleap?** From my first experience, it should help us respond to tickets more quickly and assign them properly. **What do you dislike about Gleap?** No 'setting' button in the mobile view. Hard to understand which account I'm using **What problems is Gleap solving and how is that benefiting you?** Tickets ### 44. Easy-to-Use UI/UX with Incredible Automations and Product Tools **Rating:** 5.0/5.0 stars **Reviewed by:** Lucas R. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** February 10, 2026 **What do you like best about Gleap?** Product tools like pop-up, hellobar, product tour, roadmap. UI/UX is easy to use; Automations are incredible. **What do you dislike about Gleap?** Process of merge ticket can be better, but it works **What problems is Gleap solving and how is that benefiting you?** Support / teacher support in my LMS / churn / CS teams - chat directly to the students (customer) ### 45. Gleap combines powerful features with truly exceptional customer support. **Rating:** 5.0/5.0 stars **Reviewed by:** Manuel R. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** April 09, 2025 **What do you like best about Gleap?** The support team is absolutely world-class — fast, friendly, and genuinely invested in helping you succeed. Any question or issue gets resolved within minutes, and their proactive attitude is a rare gem. Also, the tool itself is incredibly intuitive and packed with features that just make sense. **What do you dislike about Gleap?** Honestly, nothing major. A few UI elements could be polished further, but the team is constantly improving the product and actually listens to feedback. **What problems is Gleap solving and how is that benefiting you?** Gleap helps us centralize user feedback, bug reports, and support requests in one place — no more juggling multiple tools or missing critical insights. It’s drastically reduced the time between discovering an issue and deploying a fix. Plus, our users feel heard and supported, which has improved overall satisfaction and retention. ### 46. Gleap is packed with value for a decent price. **Rating:** 5.0/5.0 stars **Reviewed by:** Peter J. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** March 04, 2025 **What do you like best about Gleap?** It combines a powerful set of features, but the best part is that it's easy to use. Gleap provides a unique view of the user journey and offers tools to step in when things go sideways. As a founder, it gives me peace of mind knowing we are doing everything we can to serve our customers with premium care without losing our minds on the workload. **What do you dislike about Gleap?** I miss nothing that is not already on the roadmap. And they ship fast so 100% fan here. **What problems is Gleap solving and how is that benefiting you?** Gleap combines our roadmap, feature requests, bug reports, ticketing, and knowledge base into one platform. It’s a no-brainer when you want to serve many customers with a small team, and I can imagine it scaling with us in the future too. ### 47. Gleap replaced Hubspot and Canny for us **Rating:** 4.5/5.0 stars **Reviewed by:** Franz Z. | Founder (prospective), Small-Business (50 or fewer emp.) **Reviewed Date:** February 25, 2025 **What do you like best about Gleap?** Gleap combines customer support with feedback management, a fairly unique combination that helped us save costs and be prepared to launch our company soon. **What do you dislike about Gleap?** Perhaps the AI pricing could be included in the monthly fee, but at least they allow you to choose different AI models. **What problems is Gleap solving and how is that benefiting you?** It helps us cut costs and bring together feedback management as well as customer support into one platform. We're still new to Gleap, but so far we also hope that the AI responses can help us cut response times for our future customers. ### 48. IF YOU ARE NOT USING THIS PRODUCT, YOU'RE WRONG :) **Rating:** 5.0/5.0 stars **Reviewed by:** Gaylan G. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 18, 2023 **What do you like best about Gleap?** Gleap is incredibly simple to install, customize and receive valuable customer insights like bug reports, feature requests as well as connecting with our support team. We especially like their roadmap feature that allows users to see real-time what we are building and validate their contribution to enhancing our products. Lastly, Gleap's team is incredibly friendly, energetic and responds to feedback as well as takes immediate actions on issues. Gleap is an incredible product with an even more incredible team. **What do you dislike about Gleap?** Nothing, it's awesome! Can't say enough about this product and team! **What problems is Gleap solving and how is that benefiting you?** Gleap has a phenomenal user experience, so simple to install, and easy to triage bugs, feature requests, and other customer needs. We use to align our Customer Success team with Product so we understand top bugs, feature requests and issues. ### 49. Brilliant experince. GreatProduct **Rating:** 5.0/5.0 stars **Reviewed by:** Ronald D. | Founder and Director, Small-Business (50 or fewer emp.) **Reviewed Date:** February 08, 2023 **What do you like best about Gleap?** Feature-laden product. Integration across platforms **What do you dislike about Gleap?** Would have like some scheduling option or integration **What problems is Gleap solving and how is that benefiting you?** It is a great/cheaper alternative to Intercom. It has a knowledge base functionality and a live chat and ticketing option for users to submit requests and features ### 50. Easy to track issue reported by users clients, good way to communicate with clients about issues **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** April 20, 2023 **What do you like best about Gleap?** Easy to use, customizable, great way to keep clients updated about issues on the project **What do you dislike about Gleap?** needs more customizable features on Geap board **What problems is Gleap solving and how is that benefiting you?** Keep clients updated about issues reported by them, track issues and bugs that appear on websites, easy to capture and record screen with Gleap integration tool - [View Gleap pricing details and edition comparison](https://www.g2.com/products/gleap-gleap/reviews?section=pricing&secure%5Bexpires_at%5D=2026-07-12+18%3A13%3A46+-0500&secure%5Bsession_id%5D=596e3633-25ab-4f89-a4f8-74447fca272b&secure%5Btoken%5D=e0f496d3bff25ad3eb09c18c7fa99d7ba6fe80dbc1f8ee22b9ef49317d1ea879&format=llm_user) ## Gleap Integrations - [Aircall](https://www.g2.com/products/aircall/reviews) - [Asana](https://www.g2.com/products/awdwad-asana/reviews) - [Asana](https://www.g2.com/products/asana/reviews) - [ClickUp](https://www.g2.com/products/clickup/reviews) - [Facebook](https://www.g2.com/products/facebook/reviews) - [GitHub](https://www.g2.com/products/github/reviews) - [HubSpot](https://www.g2.com/products/webdew-hubspot/reviews) - [Instagram for Business](https://www.g2.com/products/instagram-for-business/reviews) - [Jira](https://www.g2.com/products/jira/reviews) - [Linear](https://www.g2.com/products/linear/reviews) - [Linear](https://www.g2.com/products/linear-linear/reviews) - [Linktree](https://www.g2.com/products/linktree/reviews) - [Notion](https://www.g2.com/products/notion/reviews) - [Notion](https://www.g2.com/products/jama-software-notion/reviews) - [Notion](https://www.g2.com/products/notion-ed14fad6-5e4e-47a3-8722-5826cba40ad0/reviews) - [Plutio](https://www.g2.com/products/plutio/reviews) - [Salesforce](https://www.g2.com/products/prudent-consulting-salesforce/reviews) - [Salesforce](https://www.g2.com/products/next-consult-salesforce/reviews) - [Shopify](https://www.g2.com/products/shopify/reviews) - [Shortcut](https://www.g2.com/products/shortcut/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Stripe](https://www.g2.com/products/stripe-agentic-workflow-stripe/reviews) - [Stripe Payments](https://www.g2.com/products/stripe-stripe-payments/reviews) - [Telegram](https://www.g2.com/products/telegram/reviews) - [Trello](https://www.g2.com/products/trello/reviews) - [WhatsApp Business Platform](https://www.g2.com/products/whatsapp-business-platform/reviews) - [Zendesk](https://www.g2.com/products/zendesk-zendesk/reviews) ## Gleap Features **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database **Bug Reporting** - User Reports & Feedback - Tester Reports & Feedback - Team Reports & Comments **Customer Support** - Text - Speech - Knowledge Base **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech **Generative AI** - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Self-Service Experience** - Knowledge Base - Searchable Articles - Community Forums - Mobile Optimization **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing **Bug Monitoring** - Analytics - Bug History - Data Retention **Automation** - Ticket Resolution - Customization - Intelligent Routing **Generative AI** - AI Text Generation - AI Text Summarization **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Artificial Intelligence** - Learning - Language - Conversational AI **Agentic AI - Bug Tracking** - Adaptive Learning - Natural Language Interaction - Proactive Assistance **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Social Integration - Voice **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Integration - Reporting - Dashboards ## Top Gleap Alternatives - [Fin](https://www.g2.com/products/fin/reviews) - 4.5/5.0 (3,715 reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 4.3/5.0 (6,647 reviews) - [ClickUp](https://www.g2.com/products/clickup/reviews) - 4.6/5.0 (12,511 reviews)