Willdesk Reviews & Product Details

The most helpful tool for me on Willdesk is the FAQ page, and I can even create FAQ articles on the free plan. Amazing too that they have a feature that I can set popular articles on my chat widget, it is an ease of use to me as the app is easy to navigate. Plus their support is very fast and prompt, thank you Sophie for the suggestions. Review collected by and hosted on G2.com.

I don't have any dislikes on the app, as I am able to navigate it easily without reaching out to their support from time to time. The app is friendly user and even on free plan I can do customization on my chat widget which is really big thing to me. Review collected by and hosted on G2.com.

It's a great app for encouraging your customers to reach out to you. Excellent customisation options to match your brand colours and options to add things like FAQ & order tracking. It's easy to use and install.

Customer support is also excellent, I had an issue my end integrating a third store and customer support sorted it quickly and were very friendly and helpful. The fact that you get the option to integrate three stores on the paid plan is well worth it!

I would highly recommend and I will be using Willdesk for more stores in the future. Review collected by and hosted on G2.com.

I would like to see more layout customisation options. Review collected by and hosted on G2.com.

Thanks Sophie for your fast and helpful responses. They are also generous enough to offer free plan and free trials for us new owners to test. Review collected by and hosted on G2.com.

Nothing so far. I love the app, has some good features Review collected by and hosted on G2.com.

It has free plan for us who has a new store, and don't have enough funds yet for app subscriptions. Also their support is very fast to reply. Kudos Sophie Review collected by and hosted on G2.com.

I cannot think for now actually since I am new, but so far so good Review collected by and hosted on G2.com.

I like it because of how easy it is to integrate with our Shopify store. Plus, it's easy to navigate, and the interface is simple and user-friendly. Review collected by and hosted on G2.com.

So far, none. I link how responsive their support to us, especially Sophie who proactively answers all of my questions and guided me through the process. Review collected by and hosted on G2.com.

Been looking for a helpdesk and ticketing system, some are way too pricy (excluding AI feature) until i found willdesk. I find it to be user friendly and straight forward. The support is also impressive. I will recommend surely. It is very easy to integrate and implement in our store with a lot of features that are available for free. Review collected by and hosted on G2.com.

I wouldn't really be able to tell you what i do not like about willdesk as i am only just using the app for less that 2 days now. So, far i have no reason to complain except that the monthly price for the software plus the AI is quite pricy. Review collected by and hosted on G2.com.

It has free plan for us new users to try Review collected by and hosted on G2.com.

I can not think as of now. I will use the app and update this review if ever. Review collected by and hosted on G2.com.

I like how they have integrated their FAQs on the livechat widget it self. This shows that they could display related and important questions, minimizing contacting support directly. I also like to mention Sophie for assisting me in removing the branding on my widget. This feature also helps me create my own branding. Review collected by and hosted on G2.com.

None so far. I highly recommend this for starters in ecommerce industry like me. Review collected by and hosted on G2.com.

Willdesk makes customer support effortless! The platform is intuitive, and the automation features save tons of time. Plus, their support team is incredibly responsive! The integration will be very easy with Shopify as well. Review collected by and hosted on G2.com.

Nothing to dislike! Willdesk has met all my expectations and continues to improve. Review collected by and hosted on G2.com.

I'm really delighted with their help and thank you to the whole team! I really enjoyed my discussions with them regarding questions I had. They showed professionalism and commitment through their availability to help me! I highly recommend, Review collected by and hosted on G2.com.

In the French version, there are more words to write text; adding a few characters would be practical but it's just a detail. Review collected by and hosted on G2.com.