Vtiger Help Desk Reviews & Product Details

Helps me create ticket structure format in user friendly manner Review collected by and hosted on G2.com.

Not as of now everything is neat as of all Review collected by and hosted on G2.com.

Creating a case and monitoring the case is very easy and simple in Vtiger Help Desk.

The dashboard looks simple and it contains a lot of features. Review collected by and hosted on G2.com.

We are not satisfied with the quality of the support team.

The price is quite high and it is not matching as per the features. Review collected by and hosted on G2.com.

One of the best I like about the vtiger help desk the interface in very good and user friendly. It provides lots of options that options you need you can also customise these options too. Best thing is tickets is easily trackable. Review collected by and hosted on G2.com.

It's should provide some options in offline mode too because when our internet connection not working we can't do any work. And the cost of license is very high. Review collected by and hosted on G2.com.

Collaborate quickly within and between teams to resolve customer issues on time.

Assign co-owners for a case when a different team is working on the resolution without losing visibility of progress. Review collected by and hosted on G2.com.

Sometimes not the availability of the same people assigned Review collected by and hosted on G2.com.

One of the most outstanding features is how customizable it is; you can add blocks, fields in every module and also represent processes and workflows with this excellent tool. Review collected by and hosted on G2.com.

Just a few things, it will be helpful maybe more apps available to integrate it Review collected by and hosted on G2.com.

Vtiger has a lot of functions and reporting available which we are able to customize to our needs while offering proper analysis. We have a large number of incidents daily and the tool helps us keep organized. The product also offers a great support platform. The platform also integrated with sales which is a nice feature so sales could get insight into the supporting packages as well. This seems like something the sales team really appreciated and we were able to create some material surrounding this. Review collected by and hosted on G2.com.

I wish there was the option of offline capabilities available. This would make the process more effective while not slowing down our current processes. The ticket tracking process isn't extremely user friendly and can be improved some. For example, the customer satisfaction surveys have some room for improvement. Review collected by and hosted on G2.com.

What really catches Vtiger attention is its variety of options. The reports can be customized through templates offered by the platform or allows you to upload your own templates. In the same way, it also allows me to modify analysis tools to better track the tickets that enter the support center. Review collected by and hosted on G2.com.

In some cases, notifications by email of updating a ticket do not arrive on time and the customer finds out when the problem is resolved. Review collected by and hosted on G2.com.

What I like most about this software is that it has a trial version to test functionalities. Another feature of Vtiger is its ticket system, which automatically organizes the incidents according to priority. The user interface is very fresh and has an organized view of all its tools, so it is very easy to navigate and deploy in it. Review collected by and hosted on G2.com.

I would like Vtiger to have an offline application to be able to view and edit tickets without an Internet connection, so if there is a failure in our Internet provider we can get ahead of the job. Review collected by and hosted on G2.com.

The best thing about Vtiger is that you can automate ticket tracking through tracking activities that will allow you to operate in shorter times. I like notifications in CRM integration. It is also worth mentioning the loading speed of the platform is very fast. Review collected by and hosted on G2.com.

Vtiger has had some inconveniences of operability since we acquired it, where the platform has been dropped for one or two hours, however, it has not happened on many occasions. I would like the company you to worry more about the uninterrupted operation of the platform. Review collected by and hosted on G2.com.

It’s extremely easy for users to open up tickets and for us to make sure that they are transferred to the correct wueue.The interface is very user-friendly Review collected by and hosted on G2.com.

I would like if we could have additional categories to classify tickets Review collected by and hosted on G2.com.