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Plain

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27 reviews
  • 1 profiles
  • 3 categories
Average star rating
4.5
Serving customers since
2020

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Star Rating

21
5
0
1
0

Plain Reviews

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Profile Name
Star Rating
21
5
0
1
0
Verified User
G
Verified User
09/14/2026
Validated Reviewer
Review source: Seller invite
Translated Using AI

Intuitive and Efficient Interface for Incident Management

What I like most about Plain is its easy-to-understand interface. For someone new to support, it won't take more than a day to learn how to use it. Additionally, I love how tickets are divided by their status, making them easy to find.
Verified User
G
Verified User
09/12/2026
Validated Reviewer
Review source: Seller invite

Streamlined Support with Unified Inbox and MCP Excellence

I like how Plain keeps my team organized by centralizing all our support messages into a single inbox. It's super convenient to have everything in one place, and the MCP is great for pulling analytics or tracking feature requests. It's easy to manage support tasks with their tools, and the integration with Slack is a plus for us.
Verified User
G
Verified User
09/10/2026
Validated Reviewer
Review source: Organic

AI-Powered Support with Seamless Integration

I really appreciate Plain's support level; they're always fast and efficient. The AI is intuitive and continuously improving, which has been interesting to see over the past year. I find the automatic tagging and flagging of urgent matters to be standout features. The reporting capabilities and insights with AI help understand performance periods and make us more efficient. This has allowed us to handle an increase in user and client requests without significantly growing our team. The ease of setup, aided by a helpful team and clear documentation, was also a positive experience.

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HQ Location:
London, GB

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What is Plain?

Plain is the best support platform designed for modern B2B teams. Hundreds of leading B2B companies, like Cursor, Stytch, Raycast, and Laravel choose Plain to power their support. Plain enables teams to meet customers where they are - on Slack, MS Teams, Discord, email and more - and unify all customer conversations into one powerful inbox with workflows designed for B2B teams. With Plain, it’s easy to escalate issues to engineering, give your team visibility on important issues and get actionable customer insights. Track SLAs and get all customer context, right in Plain. Respond faster with powerful AI features, like suggested responses, labeling, and urgency detection. Plain integrates with the tools your teams already use, like Slack, CRMs, and issue trackers and offers flexible API to build custom workflows.

Details

Year Founded
2020
Website
www.plain.com