2026 Best Software Awards are here!See the list
Product Avatar Image

Plain

Show rating breakdown
20 reviews
  • 1 profiles
  • 3 categories
Average star rating
4.5
Serving customers since
2020

Profile Name

Star Rating

16
3
0
1
0

Plain Reviews

Review Filters
Profile Name
Star Rating
16
3
0
1
0
Ryan F.
RF
Ryan F.
11/28/2025
Validated Reviewer
Review source: G2 invite

Finally a Product that Makes Supporting Technical Users Delightful

Plain provides an opinionated way to support customers for B2B businesses, especially those that serve technical audiences like ours. From easy integrations to a streamlined UX for engineers to support other engineers, it just works. No complex workflows, yet plenty of flexibility, and a team that is an absolute delight to work with.
Priya K.
PK
Priya K.
09/25/2025
Validated Reviewer
Verified Current User
Review source: Seller invite

Great support platform with the potential to accelerate further!

1. Compared to our previous platform, Help Scout, Plain has made our support life much easier. 2. It offers better integration with many of our internal tools like Slack and Linear. 3. All Slack conversations are updated immediately. 4. Integration with Linear helps us manage our escalation workflows more effectively. 5. The Broadcast feature is useful for sending messages to multiple customers. 6. SLA and working hours definitions and controls are very helpful. 7. We’re looking forward to the upcoming Help Center feature. 8. Continuous release of new AI features is a great addition.
Jason S.
JS
Jason S.
09/25/2025
Validated Reviewer
Verified Current User
Review source: Seller invite

Makes smashing the queues fun and efficient

It has a clear, modern, nice designed UI. I use Plain every day for customer tickets. Native AI integration helps me to send out quick responses to clients, and whenever I have a bug, feature request or a question, the Plain people are responding immediately on Slack. It also offers customizable customer cards which we feed by our internal information, the webhooks are really useful for that. Useful integrations with Linear and Slack. Pretty well designed so that I don't have to leave my tickets to get other tools. I can check Linear issues on the Plain side panel or interact with our Slack channels, and this ticket gets assigned automatically. Plain is really self-explanatory, on my first day as a support engineer I didn't need an onboarding to Plain - I simply just used it!

About

Contact

HQ Location:
London, GB

Social

What is Plain?

Plain is the best support platform designed for modern B2B teams. Hundreds of leading B2B companies, like Cursor, Stytch, Raycast, and Laravel choose Plain to power their support. Plain enables teams to meet customers where they are - on Slack, MS Teams, Discord, email and more - and unify all customer conversations into one powerful inbox with workflows designed for B2B teams. With Plain, it’s easy to escalate issues to engineering, give your team visibility on important issues and get actionable customer insights. Track SLAs and get all customer context, right in Plain. Respond faster with powerful AI features, like suggested responses, labeling, and urgency detection. Plain integrates with the tools your teams already use, like Slack, CRMs, and issue trackers and offers flexible API to build custom workflows.

Details

Year Founded
2020