--- title: DoneDone Reviews meta\_title: 'DoneDone Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 86 reviews by the users' company size, role or industry to find out how DoneDone works for a business like yours. aggregate\_rating: rating\_value: 4.6 review\_count: 86 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Project, Portfolio & Program Management url: https://www.g2.com/categories/project-portfolio-program-management --- # DoneDone Reviews & Product Details If you're looking for the most essential features in a task tracker and shared inbox, look no further than DoneDone. We work hard to make our product simple and easy to use, so you can focus on getting your work done. With DoneDone, customer support and product teams can work together more efficiently than ever before. * * * Seller [DoneDone](https://www.g2.com/sellers/donedone) Discussions [DoneDone Community](https://www.g2.com/products/donedone/discuss) Languages Supported English Solution Type All-in-One Overview by Michael Sanders (Owner & Chief Operating Officer at DoneDone) Show More ## Pricing Pricing provided by DoneDone. ### Collaborate Starting at $5.00 1 Users Per Month ### Outreach Starting at $12.00 1 Users Per Month [ View More Pricing Information ](https://www.g2.com/products/donedone/pricing) ## Top-Rated Alternatives [ ![ClickUp](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "ClickUp") ClickUp 4.6/5(13,685) ](https://www.g2.com/products/clickup/reviews) [ ![Jira](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jira") Jira 4.3/5(7,934) ](https://www.g2.com/products/jira/reviews) [ ![monday AI Work Platform](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "monday AI Work Platform") monday AI Work Platform 4.7/5(17,132) ](https://www.g2.com/products/monday-com/reviews) [ View All Alternatives ](https://www.g2.com/products/donedone/competitors/alternatives) ## User Insights Average based on 86 real user reviews. Implementation Time 1 month Perceived Cost $$$$$ Typical contract price $0k - $0k [Sign in to view](/login) Per Month [Log in to unlock pricing and user insights](/login) ![Nishita Shahdadpuri H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nishita Shahdadpuri H.") H Nishita Shahdadpuri H. Junior Business Analyst Architecture & Planning Enterprise (\> 1000 emp.) 11/30/2020 "DoneDone is nice business intelligence analytic reportage software system." 4.5/5 What do you like best about DoneDone? DoneDone may be a cloud-based reportage and business intelligence resolution that provides many applications inside its suite, together with dashboards, analysis, reporting, knowledge and lots of additional. DoneDone platform is featured and permits a good deal of flexibility in customizing reports. All the team members will simply share knowledge and collaborate on tables and reports for every user. DoneDone resolution provides a change posture menu details during which analysts will choose market knowledge points on a chart and acquire insights associated with a selected market indicator. It conjointly permits users to access the sales performance of their merchandise. Review collected by and hosted on G2.com. What do you dislike about DoneDone? The one factor that I don’t like regarding DoneDone software system is that its client service is incredibly slow, it conjointly has the dearth of multiple body users is incredibly frustrating. We tend to cannot have over one admin to manage and monitor, and that we cannot switch the super admin from one to a different user. It shows issues making difficult reports. DoneDone features a few featured that's irritating and to not straightforward with the foremost beginners. One most problem that we tend to round-faced is that DoneDone isn't accessible as a result of its worked slowly and that they will waste a great deal of your time. It’s unsatisfying that the Campaigns and statement modules aren't accessible within the reports tool. Review collected by and hosted on G2.com. What problems is DoneDone solving and how is that benefiting you? DoneDone provides a best resolution that enables to the analyze knowledge despite their technical skills. It’s a good supply for analytic and secure our knowledge and documents in easiest method. DoneDone is cloud-based software system which will be simply accessed on the online from any browser. DoneDone appearance nice and it may give a great deal of opportunities for achievement our business. DoneDone is incredibly reasonable resolution for the creation the various reports with the very easiest method. Review collected by and hosted on G2.com. Show More 1/30/2026 Validated ReviewerIncentivizedSource: G2 invite ![Josh S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Josh S.") JS Josh S. IT Coordinator Mid-Market (51-1000 emp.) 11/17/2022 "Simple, yet effective" 3.5/5 What do you like best about DoneDone? Lightweight and easy to use; great for smaller teams Review collected by and hosted on G2.com. What do you dislike about DoneDone? Lack of integrations and features.. no tables, emails display weird, and poor reporting for resolution / first response time due to them not abiding to office / business hours Review collected by and hosted on G2.com. What problems is DoneDone solving and how is that benefiting you? They've implemented a few key changes, but nothing that has improved our workflow.. the reporting of time is the biggest issue we've ran into and it destroys our metrics Review collected by and hosted on G2.com. Show More 1/28/2026 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Mindy M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mindy M.") MM Mindy M. Business development manager and project Leader Small-Business (50 or fewer emp.) 5/9/2025 "DoneDone has really simplifica project management for me and my team" 5/5 What do you like best about DoneDone? DoneDone streamlines our project management and helps keep momentum going. It also keeps things from falling into the cracks! Review collected by and hosted on G2.com. What do you dislike about DoneDone? I’m new to using this program and haven’t really run into any issues at this time! It’s very new user friendly Review collected by and hosted on G2.com. What problems is DoneDone solving and how is that benefiting you? It helps me track my team and see projects through with ease, even when I’m out of the office! Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic TI Tamer I. Senior Consultant, Member Small-Business (50 or fewer emp.) 10/28/2024 "Not your average project management / help desk solution" 5/5 What do you like best about DoneDone? DoneDone has a powerful, yet easy to use, API that pretty much can extend it's functionality to new use cases, that may have not been even considered by it's creators. The data model and the flexibility of the API, allowed us integrate it with our benefit admin suystem to improve our workdlow and offere additional features to our customers. Additionally, technical support is also one of the best I've seen, where advanced technical questions are answered directly by the creators of DoneDone, and not just the typical canned responses you often get from others. Not only that, but the responses are timely and to the point, with insight you can only get from someone who knows the product's ins and outs better than any one else. By Implementing our unique workflows, our users now use DoneDone to manage complex clients implementations and interactions with hundreds of tasks and subtasks created and or completed every single day. Finally, you cannot beat the pricing model. Other systems we have evaluated offer less flexibility, yet they charge more. No other system we evaluated had an API as powerful and as easy to integrate with our system like DoneDone. Review collected by and hosted on G2.com. What do you dislike about DoneDone? As with any product, there is always room for improvement. One of the areas where DoneDone can improve is making their mailboxes HIPAA compliant. Being HIPAA compliant is a requirement in our business, and unfortunately we cannot take advantage of their powerful mailbox solution since it is not HIPAA compliant yet. Also, our users love DoneDone, and would like to see some added sorting/filtering capabilities when viewing linked tasks, which is how we implement subtaks in DoneDone. Review collected by and hosted on G2.com. What problems is DoneDone solving and how is that benefiting you? DoneDone helps us keep track of client implementations, testing feedback and feature requests. There are hundreds of tasks to be performed to get a client up and running on our system, and with DoneDone we can keep track of where we at in the process. It also manages the workflow where a task need to change hands depending on it's state to complete the next step. Also, it allows us to share with our client where we at on key milestones or with special requets. We are able to do by levrraging DoneDone powerful tagging feature and rich text editor capabilities. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Saksham G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Saksham G.") SG Saksham G. PPC & SM Ads Manager Marketing and Advertising Small-Business (50 or fewer emp.) 10/3/2024 "DoneDone Review" 5/5 What do you like best about DoneDone? DoneDone is an excellent project management tool with a lot of useful features. It is super easy to use and implement. It is one of the best tools for improving productivity and managing tasks effectively. Review collected by and hosted on G2.com. What do you dislike about DoneDone? I like almost everything about DoneDone. However, sometimes I find it difficult to search for past projects. That feature can be improved. Review collected by and hosted on G2.com. What problems is DoneDone solving and how is that benefiting you? DoneDone helps me in managing my day-to-day tasks efficiently. I can track all my tasks and their respective due dates. It's user interface is very clean and visually appealing, making it easy to use. DoneDone also helps me in effortlessly assigning the tasks to my teammates, thus helping in effective communication. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![James H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "James H.") JH James H. Business Owner Small-Business (50 or fewer emp.) 2/29/2024 "Clean, Simple and easy to use for any SME business that needs a ticket desk" 4/5 What do you like best about DoneDone? I appreciate DoneDone's simple and easy-to-use interface, which makes managing tickets effortless for our small web design agency providing support and maintenance services for clients. The Ease of Implementation in the setup process was great. Very clear and easy to follow instructions to get the software working for our business. Review collected by and hosted on G2.com. What do you dislike about DoneDone? On the downside, I do find it slightly annoying that we can't better manage the users and companies by groups. I'm sure its a feature that will be added down the line. The new client portal should address this issue. Review collected by and hosted on G2.com. What problems is DoneDone solving and how is that benefiting you? Done Done has been able to ceteralise our ticket and support into one place. Which means our contractors can easiy login and help in managing the tickets. This has been the biggest win. We used to rely on our inbox and I was forwarding emails and replyin to emails and getting in a real muddle. Now we are in sync and no where we are at any one time. Review collected by and hosted on G2.com. Show More 3/5/2024 Current UserValidated ReviewerSource: Organic ![David K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "David K.") DK David K. CEO Small-Business (50 or fewer emp.) 3/8/2024 "One of the best tool for managing support" 5/5 What do you like best about DoneDone? Support emails and conversations. If you set up your support email correctly then you get all your emails in DoneDone. Then you can easily assign your support team to every support task and manage all problems your customers may face. Then you also can set up a workflow that speeds up your support process. Review collected by and hosted on G2.com. What do you dislike about DoneDone? You can use API and webhook which is great but I would love to see some native apps. I'm a tech person but a lot of customer support rep does not have a tech background and setting up API or webhook can be challenging for them. Review collected by and hosted on G2.com. What problems is DoneDone solving and how is that benefiting you? DoneDone helps with ticketing and support emails that we can convert to tasks. It works perfectly for our little project. Workflow also helps a lot. Seamlessy. If they implement a sort of workspaces where we could manage more companies, projects etc. that would be awesome. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic PG Pablo G. Small-Business (50 or fewer emp.) 2/15/2024 "The best ticketing software I have ever tried." 5/5 What do you like best about DoneDone? As a professional beta tester, I have experimented with over 100 ticket management systems in search of the ideal one, and DoneDone has emerged as the undisputed leader in this field. Equipped with all the essential functionalities, and constantly expanding its repertoire, DoneDone distinguishes itself by its flawless performance every time it introduces new features. Its interface is a model of clarity and ease of use, designed not only to be visually appealing, but also to ensure an exceptionally smooth and efficient user experience. In short, DoneDone not only delivers on its promises, but exceeds them, providing a robust and reliable solution for ticket management. Review collected by and hosted on G2.com. What do you dislike about DoneDone? I would recommend expanding the methods of communication beyond email. It would be great to have an alternative option to Helpwise that offers functionality just as effective as that provided by DoneDone. Review collected by and hosted on G2.com. What problems is DoneDone solving and how is that benefiting you? The tickets of my company Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![David F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "David F.") DF David F. CEO & President Computer Software Small-Business (50 or fewer emp.) 2/14/2024 "Consolidated my task and support systems" 5/5 What do you like best about DoneDone? The user interface and experience is what I like best about DoneDone. The interface is intuitive and looks perfect in desktop and mobile and just makes it easy to do the job quickly. Review collected by and hosted on G2.com. What do you dislike about DoneDone? Some of the things they have addressed recently, like the new customer ticket portal. But if I had to wish for more features it would be to expand the integrations and inputs from just email to other social media channels for incoming support. Review collected by and hosted on G2.com. What problems is DoneDone solving and how is that benefiting you? Prior to DoneDone we had used a variety of other help desk system, development tracking, and internal project management tools. None had really gained great adoption and all had some deficiencies. The switch to DoneDone was rather seamless and consolidated all those functions into one nice platform. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Bob T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Bob T.") BT Bob T. Creative Director Small-Business (50 or fewer emp.) 2/14/2024 "Easy To Use & Invaluable. Highly Recommend!" 5/5 What do you like best about DoneDone? We have tried out lots of support options and DoneDone is, by far, the best. Super easy to use for our staff and clients. Review collected by and hosted on G2.com. What do you dislike about DoneDone? Wish it integrated with LeadConnector and Gmail. Wish they offered a "Snooze" feature for emails so we could say "Snooze this to be hidden but then show itself or come back on this date. Review collected by and hosted on G2.com. What problems is DoneDone solving and how is that benefiting you? We use DoneDone for our Support desk for our clients as well as project tracking. I love that those 2 aspects work well together. For instance, if a client sends our support team some information about a project we are working on for them, with a click, we can easily add that info to their project. Then later, we can easily find it. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ## Questions about DoneDone? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about DoneDone ](https://www.g2.com/products/donedone/discussions/new) GU Guest User What is DoneDone used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-donedone-used-for) [ View all Discussions ](https://www.g2.com/products/donedone/discuss) ## Pricing Options Pricing provided by DoneDone. ### Collaborate Starting at $5.00 1 Users Per Month ### Outreach Starting at $12.00 1 Users Per Month [ View More Pricing Information ](https://www.g2.com/products/donedone/pricing) ##### ##### DoneDone Features Platform Mobile User Support User, Role, and Access Management Third-Party Integrations Ticket and Case Management Ticket Creation User Experience Ticket Response User Experience Workflow Communication Channels Email to Case Task Creation Creation & Assignment Due Dates [ View More Features ](https://www.g2.com/products/donedone/features) ##### Categories on G2 [Task Management](https://www.g2.com/categories/task-management-software)[Help Desk](https://www.g2.com/categories/help-desk)[Bug Tracking](https://www.g2.com/categories/bug-tracking) ##### Explore More [What's the best sales intelligence tool for small sales teams that need to organise prospect notes and audience segments without a data team?](https://www.g2.com/discussions/what-s-the-best-sales-intelligence-tool-for-small-sales-teams-that-need-to-organise-prospect-notes-and-audience-segments-without-a-data-team)[What booking tool provides detailed room usage analytics?](https://www.g2.com/discussions/what-booking-tool-provides-detailed-room-usage-analytics)[Best-rated employee review platform for software industry](https://www.g2.com/discussions/best-rated-employee-review-platform-for-the-software-industry-what-s-your-team-using) [Which columnar databases are the easiest to integrate with Looker, Tableau and Google Data Studio so an analytics team can connect its BI tool without a complex connector setup?](https://www.g2.com/discussions/which-columnar-databases-are-the-easiest-to-integrate-with-looker-tableau-and-google-data-studio-so-an-analytics-team-can-connect-its-bi-tool-without-a-complex-connector-setup)[Best tools for tracking display ad performance](https://www.g2.com/discussions/what-are-the-best-tools-for-tracking-display-ad-performance)[Pros and Cons Details](https://www.g2.com/products/donedone/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)