--- title: DoneDone Reviews meta_title: 'DoneDone Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 86 reviews by the users' company size, role or industry to find out how DoneDone works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 86 scale: '5' date_modified: '2026-06-24' parent_category: name: Project, Portfolio & Program Management url: https://www.g2.com/categories/project-portfolio-program-management --- # DoneDone Reviews **Vendor:** DoneDone **Category:** [Task Management Software](https://www.g2.com/categories/task-management-software) **Average Rating:** 4.6/5.0 **Total Reviews:** 86 ## About DoneDone If you're looking for the most essential features in a task tracker and shared inbox, look no further than DoneDone. We work hard to make our product simple and easy to use, so you can focus on getting your work done. With DoneDone, customer support and product teams can work together more efficiently than ever before. ## DoneDone Pros & Cons **What users like:** - Users find DoneDone's **ease of use** enhances productivity, making task management efficient and straightforward. (2 reviews) - Users highlight the **easy setup** of DoneDone, enabling quick implementation and improved productivity effortlessly. (2 reviews) - Users love the **efficiency** of DoneDone, finding it effortless to integrate and enhance productivity through robust workflows. (2 reviews) - Users highlight DoneDone's **flexible API and outstanding technical support** , enhancing workflow management and user experience effectively. (2 reviews) - Users find that DoneDone significantly enhances **project management efficiency** , ensuring tasks are managed effectively and on track. (2 reviews) - Task Management (2 reviews) - Users find DoneDone's **time-saving capabilities** unmatched, streamlining complex workflows and enhancing overall productivity effortlessly. (2 reviews) - Case Management (1 reviews) - Customer Support (1 reviews) - Custom Fields (1 reviews) **What users dislike:** - Users find **filtering issues** in DoneDone complicate task management and hinder effective project searches. (2 reviews) - Users express the need for improved **filtering capabilities** in DoneDone to enhance their task management experience. (1 reviews) - Users find a **lack of sorting/filtering tools** in DoneDone, hindering their ability to manage tasks effectively. (1 reviews) - Users find the **search functionality unintuitive** , making it challenging to locate past projects efficiently. (1 reviews) - Users feel DoneDone has **subtask issues** due to limited sorting/filtering options for linked tasks, impacting usability. (1 reviews) ## DoneDone Reviews ### 1. DoneDone is nice business intelligence analytic reportage software system. **Rating:** 4.5/5.0 stars **Reviewed by:** Nishita Shahdadpuri H. | Junior Business Analyst, Architecture & Planning, Enterprise (> 1000 emp.) **Reviewed Date:** November 30, 2020 **What do you like best about DoneDone?** DoneDone may be a cloud-based reportage and business intelligence resolution that provides many applications inside its suite, together with dashboards, analysis, reporting, knowledge and lots of additional. DoneDone platform is featured and permits a good deal of flexibility in customizing reports. All the team members will simply share knowledge and collaborate on tables and reports for every user. DoneDone resolution provides a change posture menu details during which analysts will choose market knowledge points on a chart and acquire insights associated with a selected market indicator. It conjointly permits users to access the sales performance of their merchandise. **What do you dislike about DoneDone?** The one factor that I don’t like regarding DoneDone software system is that its client service is incredibly slow, it conjointly has the dearth of multiple body users is incredibly frustrating. We tend to cannot have over one admin to manage and monitor, and that we cannot switch the super admin from one to a different user. It shows issues making difficult reports. DoneDone features a few featured that's irritating and to not straightforward with the foremost beginners. One most problem that we tend to round-faced is that DoneDone isn't accessible as a result of its worked slowly and that they will waste a great deal of your time. It’s unsatisfying that the Campaigns and statement modules aren't accessible within the reports tool. **What problems is DoneDone solving and how is that benefiting you?** DoneDone provides a best resolution that enables to the analyze knowledge despite their technical skills. It’s a good supply for analytic and secure our knowledge and documents in easiest method. DoneDone is cloud-based software system which will be simply accessed on the online from any browser. DoneDone appearance nice and it may give a great deal of opportunities for achievement our business. DoneDone is incredibly reasonable resolution for the creation the various reports with the very easiest method. ### 2. Simple, yet effective **Rating:** 3.5/5.0 stars **Reviewed by:** Josh S. | IT Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** November 17, 2022 **What do you like best about DoneDone?** Lightweight and easy to use; great for smaller teams **What do you dislike about DoneDone?** Lack of integrations and features.. no tables, emails display weird, and poor reporting for resolution / first response time due to them not abiding to office / business hours **What problems is DoneDone solving and how is that benefiting you?** They've implemented a few key changes, but nothing that has improved our workflow.. the reporting of time is the biggest issue we've ran into and it destroys our metrics ### 3. DoneDone has really simplifica project management for me and my team **Rating:** 5.0/5.0 stars **Reviewed by:** Mindy M. | Business development manager and project Leader, Small-Business (50 or fewer emp.) **Reviewed Date:** May 09, 2025 **What do you like best about DoneDone?** DoneDone streamlines our project management and helps keep momentum going. It also keeps things from falling into the cracks! **What do you dislike about DoneDone?** I’m new to using this program and haven’t really run into any issues at this time! It’s very new user friendly **What problems is DoneDone solving and how is that benefiting you?** It helps me track my team and see projects through with ease, even when I’m out of the office! ### 4. Not your average project management / help desk solution **Rating:** 5.0/5.0 stars **Reviewed by:** Tamer I. | Senior Consultant, Member, Small-Business (50 or fewer emp.) **Reviewed Date:** October 28, 2024 **What do you like best about DoneDone?** DoneDone has a powerful, yet easy to use, API that pretty much can extend it's functionality to new use cases, that may have not been even considered by it's creators. The data model and the flexibility of the API, allowed us integrate it with our benefit admin suystem to improve our workdlow and offere additional features to our customers. Additionally, technical support is also one of the best I've seen, where advanced technical questions are answered directly by the creators of DoneDone, and not just the typical canned responses you often get from others. Not only that, but the responses are timely and to the point, with insight you can only get from someone who knows the product's ins and outs better than any one else. By Implementing our unique workflows, our users now use DoneDone to manage complex clients implementations and interactions with hundreds of tasks and subtasks created and or completed every single day. Finally, you cannot beat the pricing model. Other systems we have evaluated offer less flexibility, yet they charge more. No other system we evaluated had an API as powerful and as easy to integrate with our system like DoneDone. **What do you dislike about DoneDone?** As with any product, there is always room for improvement. One of the areas where DoneDone can improve is making their mailboxes HIPAA compliant. Being HIPAA compliant is a requirement in our business, and unfortunately we cannot take advantage of their powerful mailbox solution since it is not HIPAA compliant yet. Also, our users love DoneDone, and would like to see some added sorting/filtering capabilities when viewing linked tasks, which is how we implement subtaks in DoneDone. **What problems is DoneDone solving and how is that benefiting you?** DoneDone helps us keep track of client implementations, testing feedback and feature requests. There are hundreds of tasks to be performed to get a client up and running on our system, and with DoneDone we can keep track of where we at in the process. It also manages the workflow where a task need to change hands depending on it's state to complete the next step. Also, it allows us to share with our client where we at on key milestones or with special requets. We are able to do by levrraging DoneDone powerful tagging feature and rich text editor capabilities. ### 5. DoneDone Review **Rating:** 5.0/5.0 stars **Reviewed by:** Saksham G. | PPC & SM Ads Manager, Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** October 03, 2024 **What do you like best about DoneDone?** DoneDone is an excellent project management tool with a lot of useful features. It is super easy to use and implement. It is one of the best tools for improving productivity and managing tasks effectively. **What do you dislike about DoneDone?** I like almost everything about DoneDone. However, sometimes I find it difficult to search for past projects. That feature can be improved. **What problems is DoneDone solving and how is that benefiting you?** DoneDone helps me in managing my day-to-day tasks efficiently. I can track all my tasks and their respective due dates. It's user interface is very clean and visually appealing, making it easy to use. DoneDone also helps me in effortlessly assigning the tasks to my teammates, thus helping in effective communication. ### 6. Clean, Simple and easy to use for any SME business that needs a ticket desk **Rating:** 4.0/5.0 stars **Reviewed by:** James H. | Business Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** February 29, 2024 **What do you like best about DoneDone?** I appreciate DoneDone's simple and easy-to-use interface, which makes managing tickets effortless for our small web design agency providing support and maintenance services for clients. The Ease of Implementation in the setup process was great. Very clear and easy to follow instructions to get the software working for our business. **What do you dislike about DoneDone?** On the downside, I do find it slightly annoying that we can't better manage the users and companies by groups. I'm sure its a feature that will be added down the line. The new client portal should address this issue. **What problems is DoneDone solving and how is that benefiting you?** Done Done has been able to ceteralise our ticket and support into one place. Which means our contractors can easiy login and help in managing the tickets. This has been the biggest win. We used to rely on our inbox and I was forwarding emails and replyin to emails and getting in a real muddle. Now we are in sync and no where we are at any one time. ### 7. One of the best tool for managing support **Rating:** 5.0/5.0 stars **Reviewed by:** David K. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** March 08, 2024 **What do you like best about DoneDone?** Support emails and conversations. If you set up your support email correctly then you get all your emails in DoneDone. Then you can easily assign your support team to every support task and manage all problems your customers may face. Then you also can set up a workflow that speeds up your support process. **What do you dislike about DoneDone?** You can use API and webhook which is great but I would love to see some native apps. I'm a tech person but a lot of customer support rep does not have a tech background and setting up API or webhook can be challenging for them. **What problems is DoneDone solving and how is that benefiting you?** DoneDone helps with ticketing and support emails that we can convert to tasks. It works perfectly for our little project. Workflow also helps a lot. Seamlessy. If they implement a sort of workspaces where we could manage more companies, projects etc. that would be awesome. ### 8. The best ticketing software I have ever tried. **Rating:** 5.0/5.0 stars **Reviewed by:** Pablo G. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 15, 2024 **What do you like best about DoneDone?** As a professional beta tester, I have experimented with over 100 ticket management systems in search of the ideal one, and DoneDone has emerged as the undisputed leader in this field. Equipped with all the essential functionalities, and constantly expanding its repertoire, DoneDone distinguishes itself by its flawless performance every time it introduces new features. Its interface is a model of clarity and ease of use, designed not only to be visually appealing, but also to ensure an exceptionally smooth and efficient user experience. In short, DoneDone not only delivers on its promises, but exceeds them, providing a robust and reliable solution for ticket management. **What do you dislike about DoneDone?** I would recommend expanding the methods of communication beyond email. It would be great to have an alternative option to Helpwise that offers functionality just as effective as that provided by DoneDone. **What problems is DoneDone solving and how is that benefiting you?** The tickets of my company ### 9. Consolidated my task and support systems **Rating:** 5.0/5.0 stars **Reviewed by:** David F. | CEO & President, Computer Software, Small-Business (50 or fewer emp.) **Reviewed Date:** February 14, 2024 **What do you like best about DoneDone?** The user interface and experience is what I like best about DoneDone. The interface is intuitive and looks perfect in desktop and mobile and just makes it easy to do the job quickly. **What do you dislike about DoneDone?** Some of the things they have addressed recently, like the new customer ticket portal. But if I had to wish for more features it would be to expand the integrations and inputs from just email to other social media channels for incoming support. **What problems is DoneDone solving and how is that benefiting you?** Prior to DoneDone we had used a variety of other help desk system, development tracking, and internal project management tools. None had really gained great adoption and all had some deficiencies. The switch to DoneDone was rather seamless and consolidated all those functions into one nice platform. ### 10. Easy To Use & Invaluable. Highly Recommend! **Rating:** 5.0/5.0 stars **Reviewed by:** Bob T. | Creative Director, Small-Business (50 or fewer emp.) **Reviewed Date:** February 14, 2024 **What do you like best about DoneDone?** We have tried out lots of support options and DoneDone is, by far, the best. Super easy to use for our staff and clients. **What do you dislike about DoneDone?** Wish it integrated with LeadConnector and Gmail. Wish they offered a "Snooze" feature for emails so we could say "Snooze this to be hidden but then show itself or come back on this date. **What problems is DoneDone solving and how is that benefiting you?** We use DoneDone for our Support desk for our clients as well as project tracking. I love that those 2 aspects work well together. For instance, if a client sends our support team some information about a project we are working on for them, with a click, we can easily add that info to their project. Then later, we can easily find it. ### 11. Unified solution for teams **Rating:** 4.0/5.0 stars **Reviewed by:** Annie J. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 01, 2024 **What do you like best about DoneDone?** DoneDone provides a simple yet powerful platform for managing projects, tracking issues, and collaborating across teams. I absolutely love using Done Done for managing all of my team's projects and issues. It has streamlined our communication and collaboration process, making it so much easier to track tasks and updates. The shared inbox feature is a game-changer as it allows us to centralize all our communications in one place. Overall, Done Done has greatly improved our productivity and efficiency. Customer support is excellent. Its very easy to create and deploy new project. Onboarding is very intutive. **What do you dislike about DoneDone?** Done Done has limited customization and flexibility with respect to UI/UX. (e.g adding your own brand colors). It does not have a mobile app. Limited templates and does not have a timer function to record time in the app itself. **What problems is DoneDone solving and how is that benefiting you?** Streamlining our business operations and helps create a central view for getting the bigger pictue. Add the traceablity and transparency across the projects and stakeholders. ### 12. Task Management, Bug Tracking and Customer Support Unified: A 360° View of Your Business **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** February 24, 2024 **What do you like best about DoneDone?** The user interface and ease of use: it's accessible to non technical business users within the organization. The fact that it unifies task management, bug tracking, and customer support is really great. It allows to involve all the departements and corelates the output of each of them. The new task workflow routing is really promising. I find it particularly suited for IT businesses and Startups like us that prefer async email support over chat. Intercom is way too overrated, so managing the support via email is perfect for us and DoneDone covers that. Another advantage of email support: I we decide to switch tools again in the future, we don't loose anything and all the mailboxes are there. So the implementation is frictionless. As for managing developer's PR, it has Github native integration, I don't ask for more. A very well packed set of features. **What do you dislike about DoneDone?** Not much thing we can complain about. Surely I will miss the gorgeous Linear UI, Dark Mode and Sprint Cycles our developers loved so much, but at least anyone in my organization can use Donedone. Here we are more in the Basecamp territory - design wise -, but I see this as an advantage here. **What problems is DoneDone solving and how is that benefiting you?** Unifying support queries, bug tracking and task management. ### 13. Donedone is like an "Oasis" in my business. **Rating:** 5.0/5.0 stars **Reviewed by:** Nuno P. | Entrepreneur, Small-Business (50 or fewer emp.) **Reviewed Date:** April 20, 2022 **What do you like best about DoneDone?** The UI/UX is the best i´ve tried. I use the mailboxes every single day, 24/7. Very easy to use and setup the mailboxes. Integration with Slack is wonderful, as it allows me to get an extra set of notification so i don´t lose any email unresponded. It has mobile app.. just makes it perfect. Developers are 100% commited and reply to emails in less than 24h. Donedone has a bright future. mark my words. **What do you dislike about DoneDone?** I could use this features: 1 - open email notifications 2 - Forward emails **Recommendations to others considering DoneDone:** If you need to have email systems and workflows for your business keep the emails organized and well integrated with the task management boards this is the deal. **What problems is DoneDone solving and how is that benefiting you?** I use it for 2 things: - Mailboxes - Love all the features, including the saved replies, workflows and the ability to turn any email into a task - Project management So this basicaly is an app that i use all the time, from morning to night, and never failed me. ### 14. DoneDone's simplicity is its strength. **Rating:** 5.0/5.0 stars **Reviewed by:** Julian S. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** February 14, 2024 **What do you like best about DoneDone?** It's incredibly easy to use, which makes it great for teams that don't want to spend a lot of time learning a new tool. The ability to quickly create and assign tasks, as well as track their progress, is very efficient. **What do you dislike about DoneDone?** One of the drawbacks of DoneDone is its lack of integration with other tools. **What problems is DoneDone solving and how is that benefiting you?** It helps teams stay organized, collaborate efficiently, and track the progress of their work. This benefits me by providing a clear overview of all tasks and issues, ensuring nothing falls through the cracks. It also streamlines communication within the team, as everyone can see the status of tasks and who is responsible for them. ### 15. Amazing Support ticketing app and PM tool **Rating:** 5.0/5.0 stars **Reviewed by:** Fabrizio S. | Web Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** November 17, 2022 **What do you like best about DoneDone?** the Mailboxes are awesome and the ticketing support is easy to manage. The mobile app is very simple and effective to use. The project features are simple, but complete and super easy again to use, which is a big plus in my case. The new update is sick!! Ticketing system finally has arrived! **What do you dislike about DoneDone?** Some custom color would be indeed nice (if we could add a bit more of "customization" to the backend in terms of UI) **What problems is DoneDone solving and how is that benefiting you?** Efficient ticket support system to manage our clients questions in a fast and very efficient way using a custom dedicated email account. The ease of use and clean UI and UX is massive ### 16. Turning the typical support ticket and project management tool on its head **Rating:** 4.5/5.0 stars **Reviewed by:** Dan J. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 04, 2024 **What do you like best about DoneDone?** Unbloated and simple in comparison with many of the other tools in the market. By adopting a simpler solution, we've made our processes uncomplicated, which we found was the case with alternatives. Aside from the features, the small team behind DoneDone are responsive to making updates to it. **What do you dislike about DoneDone?** May be too simple for some use cases. There are a few features on the roadmap which would be very useful for us - such as utilising our own SMTP provider, or BCCing outbound messages - just so we have a copy, and can then be automatically pulled to our CRM. **What problems is DoneDone solving and how is that benefiting you?** Having tasks and tickets in the same system with the ability to link them allows referring between them a piece of cake, which is not possible with other email/ticket systems easily. ### 17. Simple Intuitive Support Ticketing System **Rating:** 5.0/5.0 stars **Reviewed by:** Ricky S. | Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 14, 2024 **What do you like best about DoneDone?** What I love about DoneDone is the simplicity, it just works! Even my elderly workers can navigate and do everything easily without trouble / training. This simplicity is what every saas needs. We just need a simple and no hassle ticketing system and DoneDone is done! **What do you dislike about DoneDone?** Honestly, everything we need the ticketing system to do DoneDone can do already, but if we were to be picky and ask for something extra, some kind of read receipt system might be helpful to identify if the recipient has read the message. **What problems is DoneDone solving and how is that benefiting you?** DoneDone solves the supporting/ticketing hassle for our business. ### 18. Very fast, modern project management with a clean interface **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Internet | Small-Business (50 or fewer emp.) **Reviewed Date:** March 05, 2024 **What do you like best about DoneDone?** We've tested out literally dozens of alternatives for JIRA and finally found DoneDone to be the best among the pack. In contrast to JIRA and many others the interface seems to be really thought-through and fast (no tedious full page-reloads etc.). We especially liked that the interface hasn't been overloaded with complicated distracting features which will also facilitate onboarding new staff. There's also a mobile app which is working quite nicely and even a REST-ful API. Great! **What do you dislike about DoneDone?** Some things which we found to still be missing are: * Ability to set the default priority to Medium. Currently if you forget to set the priority, all tickets are created with "Low" priority which isn't really great. But you can get used to it. * Configurable additional fields. It would at the very least be nice to have a field for a Project ID. We worked around this by prefixing the Project ID in brackets before the Project name. * Global tags. Currently you can create tags, but it seems they are only per-project. Not really useful. **What problems is DoneDone solving and how is that benefiting you?** We are using DoneDone for our internal project management where it recently replaced JIRA. So far our impression is pretty great. In contrast to JIRA, the whole interface feels much faster to use, more light-weight. I have the feeling that's why more tickets get created now - which is a good thing :-) ### 19. Outstanding tool **Rating:** 5.0/5.0 stars **Reviewed by:** Yasaf B. | Owner, CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** February 14, 2024 **What do you like best about DoneDone?** Donedone is very simple to set up and manage, but don't let the simplicity fool you, it is a powerhouse for managing shared mailboxes, support requests and team collaboration. **What do you dislike about DoneDone?** Our team uses Monday for project management and as a result the projects feature is the one we use the leas in edonedone. This is not to say it is bad, we just decided to use Monday and sticked with it. **What problems is DoneDone solving and how is that benefiting you?** Shared maibox made easy + tickets workflow and ticket lifecycle clarity. ### 20. Easy as sending an email **Rating:** 5.0/5.0 stars **Reviewed by:** Christopher P. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** February 15, 2024 **What do you like best about DoneDone?** DoneDone has been amazing! It's super easy for my clients to just send an email. If I want it to be a little more controlled, I can create a form! It's a great tool to have in your arsenal! **What do you dislike about DoneDone?** Since the latest app came out, nothing. The mobile app was the final piece of the puzzle. **What problems is DoneDone solving and how is that benefiting you?** It's allowing me to keep all of my tasks in an orderly fashion. ### 21. Great all in one tool for support and project management. **Rating:** 5.0/5.0 stars **Reviewed by:** Rafael H. | President, North America, Real Estate, Small-Business (50 or fewer emp.) **Reviewed Date:** February 29, 2024 **What do you like best about DoneDone?** I like that DoneDone has team inboxes, task and project management all in one tool. It's a seamless tool to get things done. Inthink the web app is very user friendly. **What do you dislike about DoneDone?** I’d like to see the iOS apps get more improvement. I'm also looking forward to the additional enhancements with ticketing and workflows. **What problems is DoneDone solving and how is that benefiting you?** All im onw issue and product management. ### 22. A great combo: PM software and Email Inbox **Rating:** 4.0/5.0 stars **Reviewed by:** Luis P. | Traductor Inglés-Español / Español-Inglés, Small-Business (50 or fewer emp.) **Reviewed Date:** February 14, 2024 **What do you like best about DoneDone?** I love having a central hub from where I can create tasks from emails easily. **What do you dislike about DoneDone?** It's not 100% intuitive at first, specially managing tags and setting up projects the way you like it. But you can overcome that in a couple of days. **What problems is DoneDone solving and how is that benefiting you?** The platform solves various project management and customer support issues for me. It streamlines task tracking and project management, making it easier to manage workloads and keep track of project progress. In addition, the shared inbox feature simplifies the way I communicate with my clients. Overall, DoneDone helps me to organise work more effectively and communicate better and more promptly with customers. ### 23. Very user friendly Project and Task Management System **Rating:** 5.0/5.0 stars **Reviewed by:** Zunaid K. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** March 27, 2024 **What do you like best about DoneDone?** Its really quick for someone to get started with DoneDone as its easy to use and has a beautiful UI. **What do you dislike about DoneDone?** There are no specific downsides I can think about **What problems is DoneDone solving and how is that benefiting you?** Its very useful in managing internal business projects e.g. website re-design, projects to change business processes, etc ### 24. The best Help Desk Software **Rating:** 5.0/5.0 stars **Reviewed by:** Adel T. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** March 16, 2022 **What do you like best about DoneDone?** It' all in one I can do support fast, marketing and do all my task in no time, I love DoneDone **What do you dislike about DoneDone?** I wanna see auto-refresh ASAP, and they are working on it now :D **Recommendations to others considering DoneDone:** If you use your email for support just try DoneDone, it's the one, I tried HelpScout before and DoneDone is the new HelpSouct Pro. **What problems is DoneDone solving and how is that benefiting you?** Support, and track bugs on GitHub. ### 25. DoneDone has significantly increased our productivity. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** March 14, 2024 **What do you like best about DoneDone?** DoneDone has proven indispensable in our daily workflow. Its intuitive interface enables our team to manage projects efficiently and communicate tasks clearly. The integration into our workflow has been straightforward. DoneDone has significantly increased our productivity. In conclusion, DoneDone has become an indispensable tool for cloudWEB GmbH. It has not only improved internal project management but also taken our customer service to a new level. We recommend DoneDone to all companies looking for a flexible and user-friendly project management and customer support solution. **What do you dislike about DoneDone?** We would like to have a seamless integration into Office 365 **What problems is DoneDone solving and how is that benefiting you?** At cloudWEB GmbH, we rely on DoneDone for simple and effective bug tracking. It helps us to find and fix bugs quickly and makes our work much more manageable. ### 26. Best shared inbox for customer support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** February 14, 2024 **What do you like best about DoneDone?** Birdseye view of all the inboxes. I never have to log in to other email service providers. Setting up is super easy. I use Namecheap as my domain provider and forward emails to DoneDone. If you provide customer support via email, you need to get this ASAP. - Very easy to add/delete team members to an inbox. - You can have private conversations with your teammates via the comment section so the customer can't see. - DoneDone is a small team, so when you email them, the owners reply. **What do you dislike about DoneDone?** - Sometimes the website loads slowly, but not a major issue. - Forwarding an email to another email address is not possible at the moment. **What problems is DoneDone solving and how is that benefiting you?** I wanted to have a central inbox to share with my virtual assistants and Donedone is an excellent tool to solve this problem. ### 27. Easy to use, powerful and great team. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Printing | Small-Business (50 or fewer emp.) **Reviewed Date:** August 02, 2022 **What do you like best about DoneDone?** We've used a lot of Help Desk / Support platforms and most are overly complicated, bloated and very cumbersome to use. DoneDone's UI and Onboarding is as pleasant as expected and the platform works effortlessly well. **What do you dislike about DoneDone?** The platform does not lack in any features which are relevant to us. Everything we need it to do, it does very well. The new iOS app is a real winner and overall the developers are proactive and passionate about their product **What problems is DoneDone solving and how is that benefiting you?** We had nightmares trying to manage customer queries for the print production side of our business. Different people at different times would receive the same distribution group emails and responses were going out to the same question by different people which was looking really unprofessional. With DoneDone everything is in sync so auditing is very easy. ### 28. Simple yet packed with features **Rating:** 5.0/5.0 stars **Reviewed by:** Ata A. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 26, 2024 **What do you like best about DoneDone?** One of the simple project management apps & has an inbuilt mailbox to manage customer tickets **What do you dislike about DoneDone?** Android apps has big DoneDone on the top and it's only wrapper of their mobile web **What problems is DoneDone solving and how is that benefiting you?** Daily project ### 29. Simple and Brilliant **Rating:** 5.0/5.0 stars **Reviewed by:** Jon M. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** February 16, 2024 **What do you like best about DoneDone?** Easily able to assign emails, tasks and get an eagle eye view of all things customer support. Easy learning curve. **What do you dislike about DoneDone?** None, would love to see a chat feature between users, but nothing to dislike. **What problems is DoneDone solving and how is that benefiting you?** Easily able to orginize and answer customer questions efficiently. ### 30. Simple and easy to use **Rating:** 4.5/5.0 stars **Reviewed by:** Ken K. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 28, 2024 **What do you like best about DoneDone?** Remarkable how simple and easy it is to use. I like that anyone can start using it right away without a complex onboarding or training process. **What do you dislike about DoneDone?** With the age of AI finally here, it would be great to see some features to help us optimize our workflows and projects (and thinking beyond just content generation). **What problems is DoneDone solving and how is that benefiting you?** DoneDone helps us keep track of various projects, who is working on what and what may be missing. ### 31. DoneDone is an Exceptional Product for Managing Customers **Rating:** 5.0/5.0 stars **Reviewed by:** Phil G. | Associate Veterinarian, Small-Business (50 or fewer emp.) **Reviewed Date:** February 14, 2024 **What do you like best about DoneDone?** I love DoneDone's UI, and it's very intuitive for my staff to use the product. **What do you dislike about DoneDone?** There's nothing that bothers me about DoneDone. It's a great product. **What problems is DoneDone solving and how is that benefiting you?** I needed help organizing all the requests from my customers and DoneDone has solved that in an amazing way. ### 32. A great shared mailbox / support platform **Rating:** 5.0/5.0 stars **Reviewed by:** Luke S. | Business Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** February 14, 2024 **What do you like best about DoneDone?** Donedone is easy to use and importantly, very simple to set up and configure. **What do you dislike about DoneDone?** I honestly don't have anything that I dislike about the platform. **What problems is DoneDone solving and how is that benefiting you?** Provides a robust, easy to use platform for me and my team to support clients ### 33. Progressive company with easy to use software **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** February 14, 2024 **What do you like best about DoneDone?** The team are constantly developing new features **What do you dislike about DoneDone?** A missing feature is memory of email addresses. When you need to email to someone, you start typing out their email address, DoneDone doesn't have an inbuilt memory of previously used email addresses. As I understand it, this feature is being considered for future development? **What problems is DoneDone solving and how is that benefiting you?** Task management features allow us to seamlessly work internally across different teams, different projects and across different countries. ### 34. Simple & easily Done **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** February 16, 2024 **What do you like best about DoneDone?** DoneDone is very easy to use with great user experience and ease of use. It combines project task management with shared email inboxes and a lot of integrations. I use it everyday and the support is amazing. **What do you dislike about DoneDone?** One feature that I'd like to have is Social media inbox. As support now is also done via social media and not only emails. **What problems is DoneDone solving and how is that benefiting you?** Collecting all data in one place. ### 35. Simplicity is the Sauce **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) **Reviewed Date:** February 26, 2024 **What do you like best about DoneDone?** I'm frustrated by software with bloated features and prefer simplicity and a better user experience. DoneDone is a great fit. **What do you dislike about DoneDone?** While I appreciate simplicity, sometimes it can have its drawbacks. The absence of basic features like Milestones does bother me. **What problems is DoneDone solving and how is that benefiting you?** It meets my basic requirement with a simple approach. ### 36. An Incredibly Valuable Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Jordon M. | Owner & CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** May 11, 2023 **What do you like best about DoneDone?** DoneDone is very simple to navigate and extremely easy to learn/use. The simplicity helps you to keep your thoughts organized, and it is very flexible in the small details that you don't even know you need until you need them. I'm a power user and highly recommend this product to any/everyone. **What do you dislike about DoneDone?** I love everything about DoneDone. The only challenge I've faced with it was building the habit of using it more often. It took me a while to overcome my bad habit of keeping all my thoughts in my head. I'm certainly glad I could do so because the simplicity, organization, and clarity that DoneDone provides are invaluable. **What problems is DoneDone solving and how is that benefiting you?** DoneDone helps everyone on your team remain focused and on the same page. Even if you are a one-person show, this tool is worth mastering because you become more valuable when you don't have to manage all your thoughts inside your head alone. ### 37. Great software constantly improved **Rating:** 5.0/5.0 stars **Reviewed by:** Gavin J. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** February 14, 2024 **What do you like best about DoneDone?** we've tried many tools to manage customer enquiries and it turns out many promise but sadly don't deliver. DoneDone has done more than deliver and we couldnt be happier. **What do you dislike about DoneDone?** I honestly dont dislike anything about DoneDone. **What problems is DoneDone solving and how is that benefiting you?** We uyse DoneDone to manage tasks for ou customers. ### 38. We LOVE the product and the support team around it. **Rating:** 5.0/5.0 stars **Reviewed by:** Charlie M. | Principal/Business Development, Small-Business (50 or fewer emp.) **Reviewed Date:** February 16, 2024 **What do you like best about DoneDone?** It is not helpful; it's essential to HOA management and maintenance organization. **What do you dislike about DoneDone?** The learning curve can be a bit steep, but once you're there, it's so helpful. **What problems is DoneDone solving and how is that benefiting you?** Organization and paper trails. ### 39. Flexible and User-Friendly Project Management with Donedone.com: A Comprehensive Review **Rating:** 5.0/5.0 stars **Reviewed by:** Akash A. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** March 15, 2023 **What do you like best about DoneDone?** One of the standout features of Donedone.com is its simplicity and ease of use. The user interface is clean and intuitive, allowing team members to quickly get up to speed with the platform. This can be especially beneficial for teams that are new to project management software. **What do you dislike about DoneDone?** Although currently mIssing and is very much needed. I checked their public roadmap and it looks like these are currently being reviewed and under consideration for development. 1. Knowledge Bases / Help Docs 2. Ticket portal for Customers 3. Satisfaction Rating on Customer Conversation Emails 4. Role to limit access to a specific set of tasks **What problems is DoneDone solving and how is that benefiting you?** Donedone.com is a web-based issue-tracking and project management software designed for everyone. It offers a range of features such as bug tracking, issue management, and agile project management tools. The platform is highly customizable, allowing users to tailor the software to their specific needs. This can help teams to better manage their projects and improve collaboration between team members. Donedone.com offers a range of reporting and analytics tools, which can help teams to identify areas for improvement and make data-driven decisions. This can be especially valuable for larger teams or complex projects.Overall, Donedone.com appears to be a solid choice for teams looking for simple, flexible, and customizable project management software. Its ease of use and range of features make it a strong contender in the space, although its price may be a limiting factor for some teams. ### 40. A Straightforward Support Ticket Platform for Newbies **Rating:** 5.0/5.0 stars **Reviewed by:** Nichlas B. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 04, 2023 **What do you like best about DoneDone?** For some of our website clients, we offer to manage all their inbound customer support tickets, DoneDone makes it easy for us to manage multiple companies in one dashboard. But sometimes, we also need the client to be directly involved in resolving tickets, and this, too, is a breeze. Even clients not used to ticket support systems adapt quickly to DoneDone's interface. Overall, a really lovely tool. **What do you dislike about DoneDone?** Three things worth mentioning: 1) DoneDone facilitates Saved Replies (canned responses), which is great. However, when you want to insert a saved reply into your ticket message, the UX is slightly poor when you have a lot of saved replies or saved replies with long/detailed titles (which is needed for organizing them when you have a lot). This is because the dropdown window where you select a reply/canned response is narrow and not resizeable. So only the person who created the replies and knows the titles can use these replies efficiently. 2) There is no option for BCC'ing others, which would be useful for our use-case when we want to privately involve someone in a ticket who doesn't have (and doesn't need) a DoneDone account. CC'ing is possible but exposes the recipient's email. 3) Outside of getting a direct response, there is currently no way to know if a recipient has opened your message. **What problems is DoneDone solving and how is that benefiting you?** - Helps my team easily manage support tickets for multiple businesses - Overall very good UI and UX lets us invite clients onto DoneDone with very little learning curve - Saves us lots of time with saved replies ### 41. Clean Intuitive UI / UX a welcome app to our Daily Tech Stack **Rating:** 5.0/5.0 stars **Reviewed by:** David S. | CTO / Partner , Small-Business (50 or fewer emp.) **Reviewed Date:** July 29, 2023 **What do you like best about DoneDone?** Layout and features are layed out in a clean flow from the start to the end. Features do not get the way of your work flow. **What do you dislike about DoneDone?** Nothing at this point - all is going well albeit we have been using it for about a Month now. **What problems is DoneDone solving and how is that benefiting you?** More effeiciate work flow, handling daily tasks and bug tracking, healthy ability to search back on keywords that may come to mind. ### 42. Easy task and project management **Rating:** 5.0/5.0 stars **Reviewed by:** Jeshua D. | Software Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** November 24, 2022 **What do you like best about DoneDone?** I like that you can quickly find all tasks assigned to you under the My Tasks tab. Also, the task cards layout is very logical and its easy to see communication threads between different memebers working on a specific item. I prefer the layout on DoneDone to many other task management applications. Its not as powerful as all of them but to track simple client requests it works well! **What do you dislike about DoneDone?** It's a little hard to find my tasks when looking at views other than the My Tasks tab. However, from that tab its easy to tell identify the client the task is for so it works out alright. **What problems is DoneDone solving and how is that benefiting you?** We have on going work for multiple clients and have to proritize the order and make sure things don't get missed. This is a great way to communicate with other team members asynchronously and to track what is needed as well as conversation points. ### 43. Amazing experience so far! **Rating:** 5.0/5.0 stars **Reviewed by:** Charles J. | Sales Director, Small-Business (50 or fewer emp.) **Reviewed Date:** February 21, 2023 **What do you like best about DoneDone?** Slowly moving our customer support channels over from z*ndesk has been an absolute pleasure! DoneDone makes managing multiple brands/channels easy under a single login. I can't wait to see how they continue to evolve the platform. A sincere thank you to the DoneDone team for consolidating our communications! **What do you dislike about DoneDone?** I have experienced no downside thus far. **What problems is DoneDone solving and how is that benefiting you?** DoneDone provides centralized communications and task management for multiple brands/sales channels under one admin. Results will vary based on user/usage, but for us, it's a HUGE time saver; well done! ### 44. A pleasure to use **Rating:** 5.0/5.0 stars **Reviewed by:** Ryan M. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** December 13, 2022 **What do you like best about DoneDone?** DoneDone's combination of project management and ticketing in a straightforward interface is one of the best parts of my day. The tool is robust, makes sense, and has a fantastic team behind it that's responsive to feedback. **What do you dislike about DoneDone?** I want more DoneDone! It does a lot of things well, but I am excited for updates to allow for more capabilities like storing information about customers, more customizability regarding how tickets are assigned and tagged automatically, and the like. **What problems is DoneDone solving and how is that benefiting you?** I use DoneDone primarily for the Inbox feature. It allows my team and I to communicate with customers from the same email address, tag conversations, and provide a fantastic customer support experience. Deliverability has been excellent as well. ### 45. Simple and effective tool - Clean UI / UX + amazing team! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Primary/Secondary Education | Small-Business (50 or fewer emp.) **Reviewed Date:** August 04, 2022 **What do you like best about DoneDone?** - Clean UI / UX - it`s really very easy to use this tool. I have tested many other tools full of features but they were so complex to use that the team asked to replace it. -amazing team/support - they care about customers and listen to our feedback. They are also honest to explain when they don`t have a feature. **What do you dislike about DoneDone?** Not much here to say. The team is improving the tool on a solid step, and I am pretty sure it will attend their customers in a wide range of industries soon. If I could add something here would be a knowledge base that we could provide to customers and of course integrated with ticket support. **What problems is DoneDone solving and how is that benefiting you?** - Bug tracking - I can easily follow up on all issues with the IT team, change priorities and schedules and also discuss in a clean way. - Project management - Detect bottlenecks and core things to solve. -Task list - I need to see whats going on periodically with projects and tasks, so this tool helps a lot. ### 46. We are using done-done for more than 3 years **Rating:** 5.0/5.0 stars **Reviewed by:** Alina H. | CEO, Mid-Market (51-1000 emp.) **Reviewed Date:** November 24, 2022 **What do you like best about DoneDone?** We have been using done-done for over three years and are pretty happy with its workflows and ease of use. We are an SEO and Digital Marketing agency, so we value the ease of design and how simple and intuitive the tool's interface is. We recommended the tool to our friends. I like the comfort of the tool's use, its intuitive interface and its intuitive workflows. Plus, we value its integrations with e-mail for our work automatization. **What do you dislike about DoneDone?** We wish it was easier to set up the e-mail workflows. **What problems is DoneDone solving and how is that benefiting you?** Workflow optimization among all team members and assigning responsible people for each task. ### 47. Affordable, Easy To Use IT Management **Rating:** 4.5/5.0 stars **Reviewed by:** Scott F. | Principal, Small-Business (50 or fewer emp.) **Reviewed Date:** August 09, 2022 **What do you like best about DoneDone?** I use DoneDone for two main tasks: having traceable customer service tickets auto-generated from email, and simple task-based project management for a small team. I've found BOTH of these features to be absolutely amazing and indispensable for me, so I would have to say they both are what I like best. Also, the onboarding experiencing and getting your email forwarding and sending setup is probably the best and easiest I've experienced. Oh - and linking project tasks during conversations is genius. **What do you dislike about DoneDone?** The pricing is really attractive, but I wish they had a package for start-ups and/or very small businesses for less than 5 users to save a bit of money. I would also like to see more things geared at working in single-user mode by yourself rather than a full team. **What problems is DoneDone solving and how is that benefiting you?** DoneDone is keeping me on task and keeping my customers foremost in my mind at all times. There's almost NO chance of losing emails by using their system of converted tickets. It's also keeping me WAY more organized in terms of project tasks, especially my website development projects, which I do often. ### 48. DoneDone is a clear and easy to navigate ticketing system **Rating:** 3.0/5.0 stars **Reviewed by:** Kate J. | SEO Account Strategist, Small-Business (50 or fewer emp.) **Reviewed Date:** November 17, 2022 **What do you like best about DoneDone?** I like that it does not have thousands of features - just tickets on boards that you can see and sort. It eliminates the friction and help better issue management **What do you dislike about DoneDone?** Exporting tickets to a spreadsheet could work better. Also the filtering system is slightly overcomplicated - it would be better if it works like filters in the Google spreadsheets **What problems is DoneDone solving and how is that benefiting you?** It is our main toold for development requests managing between the internal team, project managers and clients. It saves us long and messy email threads since everything is in one place. ### 49. Terrific Support **Rating:** 5.0/5.0 stars **Reviewed by:** John P. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** July 26, 2022 **What do you like best about DoneDone?** The team at DoneDone has always been quick to respond with any questions I've had. It's a great solution for our customer service needs and they are always improving the user experience. **What do you dislike about DoneDone?** No real negative comments at this time. I have not tried to use the project management aspect to this product as of yet, so can't really comment on that. And was glad to see they came out with an app recently (in beta) that's a better solution for using this on my phone, rather their responsive website they used before. **What problems is DoneDone solving and how is that benefiting you?** I was attracted to using DoneDone for its simplicity, its affordability, and just that it seemed to be an excellent choice for a small company to use. A lot of other solutions out there are pretty much overkill. DoneDone is a great fit for us. ### 50. Perfectly balance for team collaboration. **Rating:** 4.5/5.0 stars **Reviewed by:** Michael T. | Web Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** September 14, 2022 **What do you like best about DoneDone?** The overall platform is suitable for monitoring and tracking project progress and team assignment. It's easy to use and organize. I like the interface and the different options available to view the tables. It's good for multiple projects and team collaboration. **What do you dislike about DoneDone?** I think the platform's minimal downside is the interface's overall look. Though I like the clean and straightforward, I see that it needs to be upgraded for a more interactive approach. **What problems is DoneDone solving and how is that benefiting you?** DoneDone is a beautiful tool for handling projects. So far, I have enjoyed using it for my team, and it helps everyone to be more organized and productive in their task. ## DoneDone Discussions - [What is DoneDone used for?](https://www.g2.com/discussions/what-is-donedone-used-for) - [View DoneDone pricing details and edition comparison](https://www.g2.com/products/donedone/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-27+09%3A37%3A17+-0500&secure%5Bsession_id%5D=9ba02c50-72ba-4a72-aa9a-c9aaf7c61805&secure%5Btoken%5D=22d7a944b889df61f58a00d1d16f04d512757750b878031bdd522d282bfaaa0d&format=llm_user) ## DoneDone Features **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - Attachments/Screencasts - Ticket Collaboration **Bug Reporting** - User Reports & Feedback - Tester Reports & Feedback - Team Reports & Comments **Task Creation** - Creation & Assignment - Due Dates - Drag & Drop - Mass Updates **Bug Monitoring** - Bug History - Data Retention **Task Management** - Task Prioritization - To-Do Lists **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Bug Tracking** - Adaptive Learning - Natural Language Interaction - Proactive Assistance **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Communication Channels** - Email to Case **Platform** - Mobile User Support - User, Role, and Access Management - Integration - Reporting - Dashboards ## Top DoneDone Alternatives - [ClickUp](https://www.g2.com/products/clickup/reviews) - 4.6/5.0 (12,318 reviews) - [Jira](https://www.g2.com/products/jira/reviews) - 4.3/5.0 (7,514 reviews) - [monday AI Work Platform](https://www.g2.com/products/monday-com/reviews) - 4.7/5.0 (15,097 reviews)