Plivo is powerful and straight forward for building communication solutions. Plivo is cloud based which allows developer to integrate message and voice features into their website and apps. It doesn't matter whether you are just making small App or building something on more on enterprise level, Plivo provides a range of APIs that make it easy to add capabilities like call tracking, two factor authentication, voice calls and SMS. Review collected by and hosted on G2.com.

No as such dislikes about it. It's a great platform. Review collected by and hosted on G2.com.

Nothing at all, it's completely trash Review collected by and hosted on G2.com.

{"I am completely dissatisfied with Plivo, considering it trash and a scam. There is nothing useful about the company.","I have significant issues with customer service, mentioning that not even customer support sales work as expected.","The onboarding experience is challenging and nothing in the documentation or technical support seems to work at all.","The initial setup is particularly difficult, making Plivo challenging to use, and I advise people to ignore the company altogether."} Review collected by and hosted on G2.com.

What I like most about Plivo is the simplicity. You set it up quickly, it runs stably, and you don't have to constantly deal with it – that's exactly how I like it. Review collected by and hosted on G2.com.

If I had to name something, then perhaps that some settings are a bit hidden. Otherwise, I am really satisfied with Plivo. Review collected by and hosted on G2.com.

Plivo application makes the communication easy for its users with reliable voice and SMS support. It is easy to use and integrates well. It is affordable too and it also ensures the clear call quality. Review collected by and hosted on G2.com.

The dashboard of Plivo application can be a bit slow at times which leads to delays in support responses. Review collected by and hosted on G2.com.

Plivo gives us a competitive cost or pricing in matters communication

The software issues a comprehensive SDKs and APIs set for messaging and voice integration

The app has over 1600 carrier players globally, creating a defined and responsive connectivity

Plivo is powered to handle multiple communications channels without being compromised Review collected by and hosted on G2.com.

Plivo lacks an effective and timely assistance to customers

We get basic functionalities from Plivo, but more financial demands are needed to capture extra features Review collected by and hosted on G2.com.

I find Plivo's setup process straightforward with comprehensive guides that make it easy to get started. I appreciate how it automates the calling process, significantly reducing manual labor and improving efficiency, especially during webinars. The integration with the 11 Labs Wise API is crucial for me, solving a lot of voice API challenges. I would definitely consider using it again. Review collected by and hosted on G2.com.

I would want to make it easier for people with noncoding experience, and the user interface can be a little better. Review collected by and hosted on G2.com.

What I appreciate most about Plivo is its combination of technical reliability and excellent support. The API is intuitive and well-documented, which made our integration easier. When questions arose, their support team responded quickly with practical solutions, not generic answers. Review collected by and hosted on G2.com.

The administration panel could be more intuitive in some sections. Sometimes finding certain advanced settings requires some exploration. I would also like to see more customization options in the analytical reports, although the current functions cover our basic needs. Review collected by and hosted on G2.com.

Plivo offers essentially the same service at half the price as their competitors (at the time of my switch). Good logs and transparency for SMS and customer support has been reachable for me when diagnosing reasons for some SMS messages not going through. Good SDK for implementation (I use Python but am just using the REST API for my implementation, it's been great). I don't recall any downtime for the features I use in the six years that I have been a customer of Plivo which is pretty fantastic. Review collected by and hosted on G2.com.

At first I didn't think the success rates were as good as my setup on a competitor, HOWEVER after some tweaks on my account with support (they even helped me choose a good area code to send my texts), and helping my SMS messages stay compliant, success rates have become close to 100%. Review collected by and hosted on G2.com.

I tend to be a customer who only needs to meet when there is an issue. Plivo is graciously respectful of this preference. But, more to the point, Plivo is very responsive when I do need help. I've work with our current account representative for a few years now and he is well-education on our use case, our compliance practices, and our commitment to maintaining the viability of text messaging as a communication channel for our member-base outreach. Review collected by and hosted on G2.com.

The UI could use some work. I find it un-intuitive. Also, search filtering on site. If I search for a set of calls and click into an individual result, I don't want to have to re-run the search when I return to the results. Review collected by and hosted on G2.com.

Our integration received excellent and timely support from the Plivo team, which enabled us to scale it threefold, with nearly zero failures.

Although some custom use cases weren’t initially supported by the current product, we greatly appreciate how quickly the Plivo team understood our requirements and built the features we needed. Review collected by and hosted on G2.com.

We didn't encounter any negatives. They offer highly competitive pricing, and their team is eager to understand customer use cases and find ways to provide tailored solutions. Review collected by and hosted on G2.com.