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Best Enterprise Feedback Analytics Software

Jeffrey Lin
JL
Researched and written by Jeffrey Lin

Products classified in the overall Feedback Analytics category are similar in many regards and help companies of all sizes solve their business problems. However, enterprise business features, pricing, setup, and installation differ from businesses of other sizes, which is why we match buyers to the right Enterprise Business Feedback Analytics to fit their needs. Compare product ratings based on reviews from enterprise users or connect with one of G2's buying advisors to find the right solutions within the Enterprise Business Feedback Analytics category.

In addition to qualifying for inclusion in the Feedback Analytics Software category, to qualify for inclusion in the Enterprise Business Feedback Analytics Software category, a product must have at least 10 reviews left by a reviewer from an enterprise business.

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G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.

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22 Listings in Enterprise Feedback Analytics Software Available

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    G2 Score
Birdeye
(3,711)4.7 out of 5
Optimized for quick response
3rd Easiest To Use in Feedback Analytics software
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Birdeye is the #1 agentic marketing platform for multi-location brands, trusted by the biggest multi-location brands globally including H&R Block, Aspen Dental, and Caesars Entertainment. One P

    Users
    • Owner
    • Marketing Manager
    Industries
    • Hospital & Health Care
    • Real Estate
    Market Segment
    • 51% Small-Business
    • 36% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Birdeye is a platform that consolidates feedback from various sites into one site, allowing users to view and respond to them in chronological order.
    • Reviewers like the user-friendly nature of Birdeye, its ability to consolidate reviews in one place, the ease of navigation, and the excellent customer support provided by the Birdeye team.
    • Users experienced difficulties with site navigation, lack of customization features, slow website performance, and challenges in managing multiple locations from a single platform.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Birdeye Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Helpful
    786
    Ease of Use
    774
    Review Management
    642
    Customer Support
    586
    Features
    439
    Cons
    Missing Features
    164
    Improvement Needed
    123
    Review Management
    118
    Learning Curve
    108
    Reporting Issues
    101
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Birdeye features and usability ratings that predict user satisfaction
    9.4
    Has the product been a good partner in doing business?
    Average: 9.4
    8.7
    Thematic Analysis
    Average: 8.6
    9.0
    Custom Reports and Dashboards
    Average: 8.6
    9.0
    Customer Service Channels
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Birdeye
    Company Website
    Year Founded
    2012
    HQ Location
    Palo Alto, CA
    Twitter
    @BirdEye_
    5,240 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,434 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Birdeye is the #1 agentic marketing platform for multi-location brands, trusted by the biggest multi-location brands globally including H&R Block, Aspen Dental, and Caesars Entertainment. One P

Users
  • Owner
  • Marketing Manager
Industries
  • Hospital & Health Care
  • Real Estate
Market Segment
  • 51% Small-Business
  • 36% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Birdeye is a platform that consolidates feedback from various sites into one site, allowing users to view and respond to them in chronological order.
  • Reviewers like the user-friendly nature of Birdeye, its ability to consolidate reviews in one place, the ease of navigation, and the excellent customer support provided by the Birdeye team.
  • Users experienced difficulties with site navigation, lack of customization features, slow website performance, and challenges in managing multiple locations from a single platform.
Birdeye Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Helpful
786
Ease of Use
774
Review Management
642
Customer Support
586
Features
439
Cons
Missing Features
164
Improvement Needed
123
Review Management
118
Learning Curve
108
Reporting Issues
101
View All Pros and Cons
Birdeye features and usability ratings that predict user satisfaction
9.4
Has the product been a good partner in doing business?
Average: 9.4
8.7
Thematic Analysis
Average: 8.6
9.0
Custom Reports and Dashboards
Average: 8.6
9.0
Customer Service Channels
Average: 8.7
Seller Details
Seller
Birdeye
Company Website
Year Founded
2012
HQ Location
Palo Alto, CA
Twitter
@BirdEye_
5,240 Twitter followers
LinkedIn® Page
www.linkedin.com
1,434 employees on LinkedIn®
SurveyMonkey
(23,313)4.4 out of 5
Optimized for quick response
5th Easiest To Use in Feedback Analytics software
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    SurveyMonkey is the world’s most popular platform for surveys and forms, built for business and loved by users. We combine powerful capabilities with intuitive design, effectively serving every us

    Users
    • Teacher
    • Owner
    Industries
    • Education Management
    • Hospital & Health Care
    Market Segment
    • 36% Small-Business
    • 34% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • SurveyMonkey Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    247
    Ease of Creation
    110
    Intuitive
    84
    Simple
    72
    Templates
    54
    Cons
    Expensive
    71
    Limitations
    59
    Survey Issues
    59
    Limited Features
    47
    Limited Customization
    36
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • SurveyMonkey features and usability ratings that predict user satisfaction
    8.8
    Has the product been a good partner in doing business?
    Average: 9.4
    8.2
    Thematic Analysis
    Average: 8.6
    8.1
    Custom Reports and Dashboards
    Average: 8.6
    7.7
    Customer Service Channels
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    SurveyMonkey
    Company Website
    Year Founded
    1999
    HQ Location
    San Mateo, CA
    Twitter
    @SurveyMonkey
    43,045 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,372 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

SurveyMonkey is the world’s most popular platform for surveys and forms, built for business and loved by users. We combine powerful capabilities with intuitive design, effectively serving every us

Users
  • Teacher
  • Owner
Industries
  • Education Management
  • Hospital & Health Care
Market Segment
  • 36% Small-Business
  • 34% Mid-Market
SurveyMonkey Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
247
Ease of Creation
110
Intuitive
84
Simple
72
Templates
54
Cons
Expensive
71
Limitations
59
Survey Issues
59
Limited Features
47
Limited Customization
36
View All Pros and Cons
SurveyMonkey features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 9.4
8.2
Thematic Analysis
Average: 8.6
8.1
Custom Reports and Dashboards
Average: 8.6
7.7
Customer Service Channels
Average: 8.7
Seller Details
Seller
SurveyMonkey
Company Website
Year Founded
1999
HQ Location
San Mateo, CA
Twitter
@SurveyMonkey
43,045 Twitter followers
LinkedIn® Page
www.linkedin.com
1,372 employees on LinkedIn®

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Glassbox
(806)4.9 out of 5
Optimized for quick response
1st Easiest To Use in Feedback Analytics software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Glassbox is a customer intelligence and digital experience analytics platform designed to help enterprises understand, optimize, and enhance the customer experience and digital accessibility of their

    Users
    • Digital Analyst
    • Product Owner
    Industries
    • Financial Services
    • Insurance
    Market Segment
    • 77% Enterprise
    • 18% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Glassbox Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    210
    Session Replay
    190
    Insights
    173
    Helpful
    132
    Customer Understanding
    122
    Cons
    Session Issues
    70
    Not Intuitive
    65
    Learning Curve
    62
    Session Management
    62
    Missing Features
    54
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Glassbox features and usability ratings that predict user satisfaction
    9.9
    Has the product been a good partner in doing business?
    Average: 9.4
    9.9
    Thematic Analysis
    Average: 8.6
    9.9
    Custom Reports and Dashboards
    Average: 8.6
    9.9
    Customer Service Channels
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Glassbox
    Company Website
    Year Founded
    2010
    HQ Location
    London
    Twitter
    @GlassboxDigital
    1,826 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    268 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Glassbox is a customer intelligence and digital experience analytics platform designed to help enterprises understand, optimize, and enhance the customer experience and digital accessibility of their

Users
  • Digital Analyst
  • Product Owner
Industries
  • Financial Services
  • Insurance
Market Segment
  • 77% Enterprise
  • 18% Mid-Market
Glassbox Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
210
Session Replay
190
Insights
173
Helpful
132
Customer Understanding
122
Cons
Session Issues
70
Not Intuitive
65
Learning Curve
62
Session Management
62
Missing Features
54
View All Pros and Cons
Glassbox features and usability ratings that predict user satisfaction
9.9
Has the product been a good partner in doing business?
Average: 9.4
9.9
Thematic Analysis
Average: 8.6
9.9
Custom Reports and Dashboards
Average: 8.6
9.9
Customer Service Channels
Average: 8.7
Seller Details
Seller
Glassbox
Company Website
Year Founded
2010
HQ Location
London
Twitter
@GlassboxDigital
1,826 Twitter followers
LinkedIn® Page
www.linkedin.com
268 employees on LinkedIn®
Qualtrics Customer Experience
(742)4.3 out of 5
Optimized for quick response
View top Consulting Services for Qualtrics Customer Experience
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Qualtrics XM for Customer Experience is the customer experience product used by the world's most iconic brands to immediately surface customer friction and guide frontline teams in the moment to bette

    Users
    • Community Manager
    • Business Data Analyst
    Industries
    • Information Technology and Services
    • Higher Education
    Market Segment
    • 52% Enterprise
    • 36% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Qualtrics Customer Experience Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    13
    Analytics
    9
    Helpful
    9
    Insights Generation
    7
    Customer Support
    6
    Cons
    Improvement Needed
    6
    Limited Customization
    5
    Limitations
    4
    Survey Limitations
    4
    Complexity
    3
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Qualtrics Customer Experience features and usability ratings that predict user satisfaction
    8.5
    Has the product been a good partner in doing business?
    Average: 9.4
    8.3
    Thematic Analysis
    Average: 8.6
    8.4
    Custom Reports and Dashboards
    Average: 8.6
    8.7
    Customer Service Channels
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Qualtrics
    Company Website
    Year Founded
    2002
    HQ Location
    Provo, UT
    Twitter
    @Qualtrics
    42,261 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    6,109 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Qualtrics XM for Customer Experience is the customer experience product used by the world's most iconic brands to immediately surface customer friction and guide frontline teams in the moment to bette

Users
  • Community Manager
  • Business Data Analyst
Industries
  • Information Technology and Services
  • Higher Education
Market Segment
  • 52% Enterprise
  • 36% Mid-Market
Qualtrics Customer Experience Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
13
Analytics
9
Helpful
9
Insights Generation
7
Customer Support
6
Cons
Improvement Needed
6
Limited Customization
5
Limitations
4
Survey Limitations
4
Complexity
3
View All Pros and Cons
Qualtrics Customer Experience features and usability ratings that predict user satisfaction
8.5
Has the product been a good partner in doing business?
Average: 9.4
8.3
Thematic Analysis
Average: 8.6
8.4
Custom Reports and Dashboards
Average: 8.6
8.7
Customer Service Channels
Average: 8.7
Seller Details
Seller
Qualtrics
Company Website
Year Founded
2002
HQ Location
Provo, UT
Twitter
@Qualtrics
42,261 Twitter followers
LinkedIn® Page
www.linkedin.com
6,109 employees on LinkedIn®
Medallia Customer Experience
(170)4.5 out of 5
Optimized for quick response
View top Consulting Services for Medallia Customer Experience
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Medallia Experience Cloud, an award-winning SaaS platform, leads the market in helping organizations understand, manage and improve the experiences of their customers, employees, and citizens. Medalli

    Users
    No information available
    Industries
    • Hospitality
    • Financial Services
    Market Segment
    • 65% Enterprise
    • 24% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Medallia Customer Experience Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Feedback Management
    14
    Helpful
    13
    Improvement
    9
    Customer Feedback
    7
    Customer Support
    7
    Cons
    Difficult Reporting
    5
    Expensive
    4
    Implementation Issues
    4
    Improvement Needed
    4
    Learning Curve
    4
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Medallia Customer Experience features and usability ratings that predict user satisfaction
    8.6
    Has the product been a good partner in doing business?
    Average: 9.4
    8.0
    Thematic Analysis
    Average: 8.6
    8.4
    Custom Reports and Dashboards
    Average: 8.6
    8.1
    Customer Service Channels
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Medallia
    Company Website
    Year Founded
    2001
    HQ Location
    San Francisco, CA
    Twitter
    @Medallia
    12,290 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,998 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Medallia Experience Cloud, an award-winning SaaS platform, leads the market in helping organizations understand, manage and improve the experiences of their customers, employees, and citizens. Medalli

Users
No information available
Industries
  • Hospitality
  • Financial Services
Market Segment
  • 65% Enterprise
  • 24% Mid-Market
Medallia Customer Experience Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Feedback Management
14
Helpful
13
Improvement
9
Customer Feedback
7
Customer Support
7
Cons
Difficult Reporting
5
Expensive
4
Implementation Issues
4
Improvement Needed
4
Learning Curve
4
View All Pros and Cons
Medallia Customer Experience features and usability ratings that predict user satisfaction
8.6
Has the product been a good partner in doing business?
Average: 9.4
8.0
Thematic Analysis
Average: 8.6
8.4
Custom Reports and Dashboards
Average: 8.6
8.1
Customer Service Channels
Average: 8.7
Seller Details
Seller
Medallia
Company Website
Year Founded
2001
HQ Location
San Francisco, CA
Twitter
@Medallia
12,290 Twitter followers
LinkedIn® Page
www.linkedin.com
1,998 employees on LinkedIn®
Chattermill
(214)4.5 out of 5
Optimized for quick response
9th Easiest To Use in Feedback Analytics software
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Chattermill is the customer experience intelligence and Voice of Customer (VoC) platform designed to help organizations effectively unify and analyze their customer feedback across any channel. By lev

    Users
    • Product Manager
    • Senior Product Manager
    Industries
    • Retail
    • Financial Services
    Market Segment
    • 50% Mid-Market
    • 43% Enterprise
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Chattermill is a tool that allows users to monitor customer feedback and track performance over time, providing insights into customer sentiments and trends.
    • Reviewers frequently mention the ease of use, the ability to consolidate feedback from various sources, and the valuable insights provided by the AI-generated summaries and sentiment analysis.
    • Reviewers mentioned issues with the interface being non-intuitive, the overwhelming amount of information presented, inaccuracies in sentiment analysis, and difficulties with data export and report customization.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Chattermill Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    45
    Feedback Management
    36
    Customer Insights
    34
    Insights Generation
    34
    Insights Analysis
    29
    Cons
    Not Intuitive
    12
    Complex Usability
    10
    Inaccuracy
    10
    Insufficient Information
    10
    AI Limitations
    9
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Chattermill features and usability ratings that predict user satisfaction
    9.1
    Has the product been a good partner in doing business?
    Average: 9.4
    8.4
    Thematic Analysis
    Average: 8.6
    8.5
    Custom Reports and Dashboards
    Average: 8.6
    8.2
    Customer Service Channels
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Chattermill
    Company Website
    Year Founded
    2015
    HQ Location
    London
    Twitter
    @ChattermillAI
    463 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    76 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Chattermill is the customer experience intelligence and Voice of Customer (VoC) platform designed to help organizations effectively unify and analyze their customer feedback across any channel. By lev

Users
  • Product Manager
  • Senior Product Manager
Industries
  • Retail
  • Financial Services
Market Segment
  • 50% Mid-Market
  • 43% Enterprise
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Chattermill is a tool that allows users to monitor customer feedback and track performance over time, providing insights into customer sentiments and trends.
  • Reviewers frequently mention the ease of use, the ability to consolidate feedback from various sources, and the valuable insights provided by the AI-generated summaries and sentiment analysis.
  • Reviewers mentioned issues with the interface being non-intuitive, the overwhelming amount of information presented, inaccuracies in sentiment analysis, and difficulties with data export and report customization.
Chattermill Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
45
Feedback Management
36
Customer Insights
34
Insights Generation
34
Insights Analysis
29
Cons
Not Intuitive
12
Complex Usability
10
Inaccuracy
10
Insufficient Information
10
AI Limitations
9
View All Pros and Cons
Chattermill features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 9.4
8.4
Thematic Analysis
Average: 8.6
8.5
Custom Reports and Dashboards
Average: 8.6
8.2
Customer Service Channels
Average: 8.7
Seller Details
Seller
Chattermill
Company Website
Year Founded
2015
HQ Location
London
Twitter
@ChattermillAI
463 Twitter followers
LinkedIn® Page
www.linkedin.com
76 employees on LinkedIn®
Resonate CX
(452)4.6 out of 5
4th Easiest To Use in Feedback Analytics software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Your Vision + Our Platform = Brand Advocates All customers and employees want is to be heard. We bridge the gap between you and your customers to create brand advocates. Our platform uses award-wi

    Users
    • Store Manager
    • Store manager
    Industries
    • Retail
    • Education Management
    Market Segment
    • 36% Small-Business
    • 35% Enterprise
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Resonate CX is a customer feedback system that transforms customer feedback into clear, actionable insights for quality improvement and management.
    • Reviewers like the system's user-friendly dashboard, the ability to easily navigate through the system, and the clear visibility of ratings and feedback, which helps them understand customer issues and identify areas for improvement.
    • Reviewers experienced issues such as the lack of detailed feedback, the need for customizable alerts for high-priority issues, the constant pop-up for AI assistance, and confusion about the ratings system.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Resonate CX Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    131
    Helpful
    123
    Feedback Management
    109
    Customer Feedback
    102
    Insights Generation
    49
    Cons
    Scoring System Issues
    47
    Inadequate Feedback
    34
    Survey Issues
    25
    Reporting Issues
    22
    Review Management
    20
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Resonate CX features and usability ratings that predict user satisfaction
    9.6
    Has the product been a good partner in doing business?
    Average: 9.4
    8.9
    Thematic Analysis
    Average: 8.6
    9.1
    Custom Reports and Dashboards
    Average: 8.6
    8.8
    Customer Service Channels
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Resonate Solutions
    Company Website
    Year Founded
    2001
    HQ Location
    North Sydney, Australia
    Twitter
    @ResonateAU
    215 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    59 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Your Vision + Our Platform = Brand Advocates All customers and employees want is to be heard. We bridge the gap between you and your customers to create brand advocates. Our platform uses award-wi

Users
  • Store Manager
  • Store manager
Industries
  • Retail
  • Education Management
Market Segment
  • 36% Small-Business
  • 35% Enterprise
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Resonate CX is a customer feedback system that transforms customer feedback into clear, actionable insights for quality improvement and management.
  • Reviewers like the system's user-friendly dashboard, the ability to easily navigate through the system, and the clear visibility of ratings and feedback, which helps them understand customer issues and identify areas for improvement.
  • Reviewers experienced issues such as the lack of detailed feedback, the need for customizable alerts for high-priority issues, the constant pop-up for AI assistance, and confusion about the ratings system.
Resonate CX Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
131
Helpful
123
Feedback Management
109
Customer Feedback
102
Insights Generation
49
Cons
Scoring System Issues
47
Inadequate Feedback
34
Survey Issues
25
Reporting Issues
22
Review Management
20
View All Pros and Cons
Resonate CX features and usability ratings that predict user satisfaction
9.6
Has the product been a good partner in doing business?
Average: 9.4
8.9
Thematic Analysis
Average: 8.6
9.1
Custom Reports and Dashboards
Average: 8.6
8.8
Customer Service Channels
Average: 8.7
Seller Details
Seller
Resonate Solutions
Company Website
Year Founded
2001
HQ Location
North Sydney, Australia
Twitter
@ResonateAU
215 Twitter followers
LinkedIn® Page
www.linkedin.com
59 employees on LinkedIn®
Sprig
(104)4.4 out of 5
Optimized for quick response
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Sprig is a product experience platform built for researchers who need fast, relevant user insights. Powered by AI, Sprig helps you do more research in less time by capturing and analyzing real-time fe

    Users
    • Product Designer
    • Product Manager
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 50% Mid-Market
    • 33% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Sprig Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    25
    Easy Setup
    20
    Customer Support
    17
    Helpful
    17
    Feedback Management
    16
    Cons
    Survey Issues
    13
    Limitations
    11
    Survey Limitations
    11
    Data Inaccuracy
    7
    Limited Data Analysis
    6
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Sprig features and usability ratings that predict user satisfaction
    9.0
    Has the product been a good partner in doing business?
    Average: 9.4
    8.5
    Thematic Analysis
    Average: 8.6
    7.5
    Custom Reports and Dashboards
    Average: 8.6
    5.4
    Customer Service Channels
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Sprig
    Company Website
    Year Founded
    2019
    HQ Location
    San Francisco, California
    Twitter
    @Sprig
    2,106 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    252 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Sprig is a product experience platform built for researchers who need fast, relevant user insights. Powered by AI, Sprig helps you do more research in less time by capturing and analyzing real-time fe

Users
  • Product Designer
  • Product Manager
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 50% Mid-Market
  • 33% Enterprise
Sprig Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
25
Easy Setup
20
Customer Support
17
Helpful
17
Feedback Management
16
Cons
Survey Issues
13
Limitations
11
Survey Limitations
11
Data Inaccuracy
7
Limited Data Analysis
6
View All Pros and Cons
Sprig features and usability ratings that predict user satisfaction
9.0
Has the product been a good partner in doing business?
Average: 9.4
8.5
Thematic Analysis
Average: 8.6
7.5
Custom Reports and Dashboards
Average: 8.6
5.4
Customer Service Channels
Average: 8.7
Seller Details
Seller
Sprig
Company Website
Year Founded
2019
HQ Location
San Francisco, California
Twitter
@Sprig
2,106 Twitter followers
LinkedIn® Page
www.linkedin.com
252 employees on LinkedIn®
InMoment Experience Improvement (XI) Platform
(319)4.7 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    InMoment, the leader in improving experiences and the highest recommended CX platform and services company in the world is renowned for helping clients collect and integrate customer experience data t

    Users
    • Product Manager
    • Customer Success Manager
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 47% Small-Business
    • 39% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • InMoment Experience Improvement (XI) Platform Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Feedback
    5
    Feedback Management
    4
    Data Management
    3
    Ease of Use
    3
    Helpful
    3
    Cons
    Expensive
    2
    Filtering Issues
    2
    Limitations
    2
    Limited Customization
    2
    AI Limitations
    1
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • InMoment Experience Improvement (XI) Platform features and usability ratings that predict user satisfaction
    9.3
    Has the product been a good partner in doing business?
    Average: 9.4
    7.2
    Thematic Analysis
    Average: 8.6
    8.3
    Custom Reports and Dashboards
    Average: 8.6
    9.2
    Customer Service Channels
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    InMoment
    Year Founded
    2002
    HQ Location
    Salt Lake City, UT
    Twitter
    @WeAreInMoment
    1,887 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    514 employees on LinkedIn®
    Phone
    905-542-9001
Product Description
How are these determined?Information
This description is provided by the seller.

InMoment, the leader in improving experiences and the highest recommended CX platform and services company in the world is renowned for helping clients collect and integrate customer experience data t

Users
  • Product Manager
  • Customer Success Manager
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 47% Small-Business
  • 39% Mid-Market
InMoment Experience Improvement (XI) Platform Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Feedback
5
Feedback Management
4
Data Management
3
Ease of Use
3
Helpful
3
Cons
Expensive
2
Filtering Issues
2
Limitations
2
Limited Customization
2
AI Limitations
1
View All Pros and Cons
InMoment Experience Improvement (XI) Platform features and usability ratings that predict user satisfaction
9.3
Has the product been a good partner in doing business?
Average: 9.4
7.2
Thematic Analysis
Average: 8.6
8.3
Custom Reports and Dashboards
Average: 8.6
9.2
Customer Service Channels
Average: 8.7
Seller Details
Seller
InMoment
Year Founded
2002
HQ Location
Salt Lake City, UT
Twitter
@WeAreInMoment
1,887 Twitter followers
LinkedIn® Page
www.linkedin.com
514 employees on LinkedIn®
Phone
905-542-9001
Canvs
(147)4.3 out of 5
Optimized for quick response
15th Easiest To Use in Feedback Analytics software
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Businesses struggle to understand the true meaning behind customer feedback, and how to action it. Canvs solves this by using advanced AI to analyze unstructured data, turning complex customer sentime

    Users
    No information available
    Industries
    • Market Research
    • Entertainment
    Market Segment
    • 41% Enterprise
    • 32% Small-Business
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Canvs AI is a platform that analyzes and visualizes open-ended responses, providing insights and trends from large volumes of data.
    • Reviewers like the user-friendly interface, powerful analytics, and excellent customer service, as well as the ability to understand key themes from responses and gain deeper insights using the AI Story Assist feature.
    • Reviewers experienced issues with categorization accuracy, data upload times, limited filtering capabilities, and difficulties with the AI summarizing feature, as well as occasional glitches and the need for specific inputs for certain features to work.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Canvs Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    30
    Insights Generation
    21
    AI Technology
    20
    Customer Support
    16
    Helpful
    16
    Cons
    Inaccuracy
    8
    AI Limitations
    7
    AI Inaccuracy
    6
    Accuracy Issues
    5
    Filtering Issues
    5
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Canvs features and usability ratings that predict user satisfaction
    8.9
    Has the product been a good partner in doing business?
    Average: 9.4
    8.5
    Thematic Analysis
    Average: 8.6
    7.3
    Custom Reports and Dashboards
    Average: 8.6
    7.2
    Customer Service Channels
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Canvs AI
    Company Website
    Year Founded
    2010
    HQ Location
    New York, New York
    Twitter
    @canvsai
    2,727 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    34 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Businesses struggle to understand the true meaning behind customer feedback, and how to action it. Canvs solves this by using advanced AI to analyze unstructured data, turning complex customer sentime

Users
No information available
Industries
  • Market Research
  • Entertainment
Market Segment
  • 41% Enterprise
  • 32% Small-Business
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Canvs AI is a platform that analyzes and visualizes open-ended responses, providing insights and trends from large volumes of data.
  • Reviewers like the user-friendly interface, powerful analytics, and excellent customer service, as well as the ability to understand key themes from responses and gain deeper insights using the AI Story Assist feature.
  • Reviewers experienced issues with categorization accuracy, data upload times, limited filtering capabilities, and difficulties with the AI summarizing feature, as well as occasional glitches and the need for specific inputs for certain features to work.
Canvs Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
30
Insights Generation
21
AI Technology
20
Customer Support
16
Helpful
16
Cons
Inaccuracy
8
AI Limitations
7
AI Inaccuracy
6
Accuracy Issues
5
Filtering Issues
5
View All Pros and Cons
Canvs features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 9.4
8.5
Thematic Analysis
Average: 8.6
7.3
Custom Reports and Dashboards
Average: 8.6
7.2
Customer Service Channels
Average: 8.7
Seller Details
Seller
Canvs AI
Company Website
Year Founded
2010
HQ Location
New York, New York
Twitter
@canvsai
2,727 Twitter followers
LinkedIn® Page
www.linkedin.com
34 employees on LinkedIn®
Enterpret
(66)4.5 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Enterpret empowers customer support, CX, and product teams to scale their understanding of customer feedback effortlessly. As your customer base grows and products become more complex, manually taggin

    Users
    No information available
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 61% Mid-Market
    • 33% Enterprise
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Enterpret is a data aggregator tool that collects and organizes customer feedback from various sources to help understand customer perception of products and their features.
    • Reviewers like Enterpret's intuitive interface, its ability to identify top reasons for product issues, and its effective summarization of insights and trends across feedback data, which saves time and provides clear themes without manual effort.
    • Users experienced challenges with Enterpret's data synthesis, finding it not built for analysis, and reported issues with incorrect categorization of feedback entries, time-consuming setup of taxonomy, and inconsistency in the quality of AI summary.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Enterpret Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Feedback Management
    17
    Insights Generation
    11
    Ease of Use
    8
    Time-Saving
    7
    Easy Integrations
    6
    Cons
    Limited Customization
    4
    Difficult Setup
    3
    AI Limitations
    2
    Delay Issues
    2
    Filtering Issues
    2
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Enterpret features and usability ratings that predict user satisfaction
    9.8
    Has the product been a good partner in doing business?
    Average: 9.4
    8.1
    Thematic Analysis
    Average: 8.6
    8.3
    Custom Reports and Dashboards
    Average: 8.6
    8.6
    Customer Service Channels
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Enterpret
    Year Founded
    2020
    HQ Location
    San Francisco, US
    Twitter
    @enterpret_ai
    859 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    64 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Enterpret empowers customer support, CX, and product teams to scale their understanding of customer feedback effortlessly. As your customer base grows and products become more complex, manually taggin

Users
No information available
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 61% Mid-Market
  • 33% Enterprise
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Enterpret is a data aggregator tool that collects and organizes customer feedback from various sources to help understand customer perception of products and their features.
  • Reviewers like Enterpret's intuitive interface, its ability to identify top reasons for product issues, and its effective summarization of insights and trends across feedback data, which saves time and provides clear themes without manual effort.
  • Users experienced challenges with Enterpret's data synthesis, finding it not built for analysis, and reported issues with incorrect categorization of feedback entries, time-consuming setup of taxonomy, and inconsistency in the quality of AI summary.
Enterpret Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Feedback Management
17
Insights Generation
11
Ease of Use
8
Time-Saving
7
Easy Integrations
6
Cons
Limited Customization
4
Difficult Setup
3
AI Limitations
2
Delay Issues
2
Filtering Issues
2
View All Pros and Cons
Enterpret features and usability ratings that predict user satisfaction
9.8
Has the product been a good partner in doing business?
Average: 9.4
8.1
Thematic Analysis
Average: 8.6
8.3
Custom Reports and Dashboards
Average: 8.6
8.6
Customer Service Channels
Average: 8.7
Seller Details
Seller
Enterpret
Year Founded
2020
HQ Location
San Francisco, US
Twitter
@enterpret_ai
859 Twitter followers
LinkedIn® Page
www.linkedin.com
64 employees on LinkedIn®
Thematic
(41)4.8 out of 5
6th Easiest To Use in Feedback Analytics software
Save to My Lists
Entry Level Price:$25,000.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Thematic uses AI to deliver layers of insights from feedback across channels, to help companies improve customer experiences, reduce churn and save costs. Powered by cutting-edge AI with human in the

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 51% Enterprise
    • 32% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Thematic Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    4
    Customer Support
    2
    Ease
    2
    Insights Generation
    2
    Reporting
    2
    Cons
    This product has not yet received any negative sentiments.
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Thematic features and usability ratings that predict user satisfaction
    9.9
    Has the product been a good partner in doing business?
    Average: 9.4
    9.4
    Thematic Analysis
    Average: 8.6
    9.7
    Custom Reports and Dashboards
    Average: 8.6
    8.9
    Customer Service Channels
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Thematic
    Year Founded
    2016
    HQ Location
    San Francisco, CA
    Twitter
    @getthematic
    482 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    45 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Thematic uses AI to deliver layers of insights from feedback across channels, to help companies improve customer experiences, reduce churn and save costs. Powered by cutting-edge AI with human in the

Users
No information available
Industries
No information available
Market Segment
  • 51% Enterprise
  • 32% Mid-Market
Thematic Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
4
Customer Support
2
Ease
2
Insights Generation
2
Reporting
2
Cons
This product has not yet received any negative sentiments.
View All Pros and Cons
Thematic features and usability ratings that predict user satisfaction
9.9
Has the product been a good partner in doing business?
Average: 9.4
9.4
Thematic Analysis
Average: 8.6
9.7
Custom Reports and Dashboards
Average: 8.6
8.9
Customer Service Channels
Average: 8.7
Seller Details
Seller
Thematic
Year Founded
2016
HQ Location
San Francisco, CA
Twitter
@getthematic
482 Twitter followers
LinkedIn® Page
www.linkedin.com
45 employees on LinkedIn®
SurveySparrow
(2,031)4.4 out of 5
7th Easiest To Use in Feedback Analytics software
View top Consulting Services for SurveySparrow
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    SurveySparrow is an end to end omnichannel experience management platform that bundles Customer Experience and Employee Experience tools such as NPS, Offline, Chat, Classic, and 360° Surveys which are

    Users
    • Founder
    • CEO
    Industries
    • Information Technology and Services
    • Marketing and Advertising
    Market Segment
    • 68% Small-Business
    • 24% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • SurveySparrow is a platform for creating and managing surveys, collecting feedback, and understanding customer opinions.
    • Reviewers like the intuitive user interface, the ability to customize themes, question logic, and automated workflows, and the conversational survey experience that boosts response rates and makes surveys feel natural and engaging.
    • Users mentioned that advanced customizations and reporting can feel a bit limited without higher-tier plans, occasional performance lag on very large surveys, and a steeper learning curve for advanced features.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • SurveySparrow Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    29
    Intuitive
    17
    Features
    16
    Helpful
    16
    User Experience
    14
    Cons
    Limitations
    10
    Missing Features
    10
    Expensive
    9
    Limited Customization
    7
    Limited Features
    6
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • SurveySparrow features and usability ratings that predict user satisfaction
    8.9
    Has the product been a good partner in doing business?
    Average: 9.4
    8.0
    Thematic Analysis
    Average: 8.6
    8.3
    Custom Reports and Dashboards
    Average: 8.6
    8.4
    Customer Service Channels
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    SurveySparrow Inc.
    Year Founded
    2017
    HQ Location
    Palo Alto, California
    Twitter
    @surveysparrow
    913 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    446 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

SurveySparrow is an end to end omnichannel experience management platform that bundles Customer Experience and Employee Experience tools such as NPS, Offline, Chat, Classic, and 360° Surveys which are

Users
  • Founder
  • CEO
Industries
  • Information Technology and Services
  • Marketing and Advertising
Market Segment
  • 68% Small-Business
  • 24% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • SurveySparrow is a platform for creating and managing surveys, collecting feedback, and understanding customer opinions.
  • Reviewers like the intuitive user interface, the ability to customize themes, question logic, and automated workflows, and the conversational survey experience that boosts response rates and makes surveys feel natural and engaging.
  • Users mentioned that advanced customizations and reporting can feel a bit limited without higher-tier plans, occasional performance lag on very large surveys, and a steeper learning curve for advanced features.
SurveySparrow Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
29
Intuitive
17
Features
16
Helpful
16
User Experience
14
Cons
Limitations
10
Missing Features
10
Expensive
9
Limited Customization
7
Limited Features
6
View All Pros and Cons
SurveySparrow features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 9.4
8.0
Thematic Analysis
Average: 8.6
8.3
Custom Reports and Dashboards
Average: 8.6
8.4
Customer Service Channels
Average: 8.7
Seller Details
Seller
SurveySparrow Inc.
Year Founded
2017
HQ Location
Palo Alto, California
Twitter
@surveysparrow
913 Twitter followers
LinkedIn® Page
www.linkedin.com
446 employees on LinkedIn®
Dovetail
(163)4.5 out of 5
View top Consulting Services for Dovetail
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    It’s never been easier to build a product or service. The barriers to entry (ideas, talent, and tooling) are quickly becoming commoditized by AI. The faster your teams align behind and solve the most

    Users
    • Product Designer
    • Senior UX Researcher
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 45% Mid-Market
    • 27% Small-Business
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Dovetail is a tool designed to streamline the process of extracting insights from customer interviews, integrating with other tools like Zoom and Google Suite, and providing features like automated highlights and complete transcripts.
    • Reviewers appreciate Dovetail's ability to quickly summarize and extract common themes from customer feedback, its seamless integration with other tools, and its features like automated highlights and complete transcripts that allow users to concentrate fully on each interview.
    • Users mentioned that the initial setup of Dovetail can be difficult and time-consuming, the organization of files and projects can be challenging when multiple teams are using it, and the search function is limited to site-wide searches, not allowing for searches within specific projects.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Dovetail Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    113
    Features
    83
    Useful
    51
    Insights
    50
    Insights Analysis
    48
    Cons
    Missing Features
    39
    Limitations
    35
    Inefficient Tagging
    28
    Complexity
    24
    Feature Limitations
    22
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Dovetail features and usability ratings that predict user satisfaction
    9.1
    Has the product been a good partner in doing business?
    Average: 9.4
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Dovetail Research Pty. Ltd.
    Company Website
    Year Founded
    2017
    HQ Location
    Sydney, Australia
    Twitter
    @hidovetail
    2,199 Twitter followers
    LinkedIn® Page
    au.linkedin.com
    190 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

It’s never been easier to build a product or service. The barriers to entry (ideas, talent, and tooling) are quickly becoming commoditized by AI. The faster your teams align behind and solve the most

Users
  • Product Designer
  • Senior UX Researcher
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 45% Mid-Market
  • 27% Small-Business
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Dovetail is a tool designed to streamline the process of extracting insights from customer interviews, integrating with other tools like Zoom and Google Suite, and providing features like automated highlights and complete transcripts.
  • Reviewers appreciate Dovetail's ability to quickly summarize and extract common themes from customer feedback, its seamless integration with other tools, and its features like automated highlights and complete transcripts that allow users to concentrate fully on each interview.
  • Users mentioned that the initial setup of Dovetail can be difficult and time-consuming, the organization of files and projects can be challenging when multiple teams are using it, and the search function is limited to site-wide searches, not allowing for searches within specific projects.
Dovetail Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
113
Features
83
Useful
51
Insights
50
Insights Analysis
48
Cons
Missing Features
39
Limitations
35
Inefficient Tagging
28
Complexity
24
Feature Limitations
22
View All Pros and Cons
Dovetail features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 9.4
0.0
No information available
0.0
No information available
0.0
No information available
Seller Details
Seller
Dovetail Research Pty. Ltd.
Company Website
Year Founded
2017
HQ Location
Sydney, Australia
Twitter
@hidovetail
2,199 Twitter followers
LinkedIn® Page
au.linkedin.com
190 employees on LinkedIn®
Calabrio ONE
(377)4.5 out of 5
Optimized for quick response
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  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    As contact centers face evolving challenges and increasing demands, rapid innovation in workforce optimization (WFO) technology promises to rise to the occasion and help achieve an elevated approach.

    Users
    • Workforce Analyst
    • Risk Investigator
    Industries
    • Consumer Services
    • Hospital & Health Care
    Market Segment
    • 52% Mid-Market
    • 37% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Calabrio ONE Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    71
    Features
    39
    Scheduling
    38
    Efficiency
    36
    Customer Support
    28
    Cons
    Missing Features
    25
    Scheduling Issues
    17
    Inaccurate Data Analysis
    13
    Poor Reporting
    13
    Slow Loading
    13
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Calabrio ONE features and usability ratings that predict user satisfaction
    8.8
    Has the product been a good partner in doing business?
    Average: 9.4
    8.3
    Thematic Analysis
    Average: 8.6
    8.5
    Custom Reports and Dashboards
    Average: 8.6
    8.1
    Customer Service Channels
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Calabrio
    Company Website
    Year Founded
    2007
    HQ Location
    Minneapolis, MN
    Twitter
    @Calabrio
    2,271 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    579 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

As contact centers face evolving challenges and increasing demands, rapid innovation in workforce optimization (WFO) technology promises to rise to the occasion and help achieve an elevated approach.

Users
  • Workforce Analyst
  • Risk Investigator
Industries
  • Consumer Services
  • Hospital & Health Care
Market Segment
  • 52% Mid-Market
  • 37% Enterprise
Calabrio ONE Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
71
Features
39
Scheduling
38
Efficiency
36
Customer Support
28
Cons
Missing Features
25
Scheduling Issues
17
Inaccurate Data Analysis
13
Poor Reporting
13
Slow Loading
13
View All Pros and Cons
Calabrio ONE features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 9.4
8.3
Thematic Analysis
Average: 8.6
8.5
Custom Reports and Dashboards
Average: 8.6
8.1
Customer Service Channels
Average: 8.7
Seller Details
Seller
Calabrio
Company Website
Year Founded
2007
HQ Location
Minneapolis, MN
Twitter
@Calabrio
2,271 Twitter followers
LinkedIn® Page
www.linkedin.com
579 employees on LinkedIn®
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