# Best Enterprise Feedback Analytics Software

  *By [Jeffrey Lin](https://research.g2.com/insights/author/jeffrey-lin)*

   Products classified in the overall Feedback Analytics category are similar in many regards and help companies of all sizes solve their business problems. However, enterprise business features, pricing, setup, and installation differ from businesses of other sizes, which is why we match buyers to the right Enterprise Business Feedback Analytics to fit their needs. Compare product ratings based on reviews from enterprise users or connect with one of G2's buying advisors to find the right solutions within the Enterprise Business Feedback Analytics category.

In addition to qualifying for inclusion in the Feedback Analytics Software category, to qualify for inclusion in the Enterprise Business Feedback Analytics Software category, a product must have at least 10 reviews left by a reviewer from an enterprise business.





## Best Feedback Analytics Software At A Glance

- **Best for Small Businesses:** [SurveyMonkey](https://www.g2.com/products/surveymonkey/reviews)
- **Best for Mid-Market:** [Birdeye](https://www.g2.com/products/birdeye/reviews)
- **Best for Enterprise:** [Birdeye](https://www.g2.com/products/birdeye/reviews)
- **Highest User Satisfaction:** [Birdeye](https://www.g2.com/products/birdeye/reviews)
- **Best Free Software:** [SurveyMonkey](https://www.g2.com/products/surveymonkey/reviews)


---

**Sponsored**

### Alchemer Feedback Platform

Alchemer gives customer-obsessed teams the clarity to move from asking to action, with everything from a one-time survey to a powerful feedback program. Know exactly what your customers think and feel by using Alchemer to collect feedback everywhere. The power of this feedback is magnified when we connect and automate it across your organization. Insights are clear and actionable, so every voice has an immediate impact. Nimble and powerful, Alchemer lets you go from survey to research to a sophisticated program, exceeding expectations and delighting customers. Its market-leading flexibility, ease-of-use, and speed-to-value lets users drive feedback collection, analysis, and outcomes on day one, without requiring multiple department modules or IT resources.



[Book a Demo](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=2506&secure%5Bdisplayable_resource_id%5D=2506&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=2506&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=134137&secure%5Bresource_id%5D=2506&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Ffeedback-analytics%2Fenterprise&secure%5Btoken%5D=0a28aa530d9094df6f68420954122d77c37f9ee0386e2b3a10a3f8263c225395&secure%5Burl%5D=https%3A%2F%2Fwww.alchemer.com%2Fl%2Falchemer-feedback-g2-ppc&secure%5Burl_type%5D=book_demo)

---

## Top-Rated Products (Ranked by G2 Score)
  ### 1. [Birdeye](https://www.g2.com/products/birdeye/reviews)
  Birdeye is the #1 agentic marketing platform for multi-location brands, trusted by the biggest multi-location brands globally including H&R Block, Aspen Dental, and Caesars Entertainment. One Platform Replace your fragmented stack with a single enterprise platform that manages reviews, listings, social, AI visibility, surveys and more across locations. Unified Data Aggregate signals from reviews, social, messaging, surveys, listings and third party integrations such as CRM into a single customer profile per location - powering personalized campaigns and smarter AI execution AI Agents That Execute Configure AI agents with your brand voice, custom triggers, and location-level rules. They respond to reviews, publish social posts, engage leads via chat, and surface actionable insights — automatically, at scale. Built for Multi-Location Complexity Designed from the ground up for multi-location brands. Features like role-based access, tiered approvals, and location-level reporting give corporate and local teams the control they need. Enterprise-Ready: SSO, audit logging, HIPAA, SOC 2, GDPR compliance.


  **Average Rating:** 4.7/5.0
  **Total Reviews:** 3,879

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.4/10)
- **Thematic Analysis:** 8.7/10 (Category avg: 8.6/10)
- **Custom Reports and Dashboards:** 9.0/10 (Category avg: 8.6/10)
- **Customer Service Channels:** 9.0/10 (Category avg: 8.7/10)


**Seller Details:**

- **Seller:** [Birdeye](https://www.g2.com/sellers/birdeye)
- **Company Website:** https://www.birdeye.com
- **Year Founded:** 2012
- **HQ Location:** Palo Alto, CA
- **Twitter:** @BirdEye_ (5,230 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/2837064/ (1,430 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Owner, Marketing Manager
  - **Top Industries:** Hospital & Health Care, Real Estate
  - **Company Size:** 48% Small-Business, 35% Mid-Market


#### Pros & Cons

**Pros:**

- Ease of Use (1070 reviews)
- Helpful (1068 reviews)
- Review Management (884 reviews)
- Customer Support (748 reviews)
- Features (607 reviews)

**Cons:**

- Missing Features (248 reviews)
- Improvement Needed (173 reviews)
- Review Management (169 reviews)
- Limited Features (150 reviews)
- Learning Curve (143 reviews)

  ### 2. [SurveyMonkey](https://www.g2.com/products/surveymonkey/reviews)
  SurveyMonkey is the world’s most popular platform for surveys and forms, built for business and loved by users. We combine powerful capabilities with intuitive design, effectively serving every use case, from customer experience to employee engagement, market research to payment and registration forms. With built-in research expertise and AI-assisted technology, it’s like having a team of expert researchers right at your fingertips. Trusted by millions—from startups to Fortune 500 companies—SurveyMonkey helps teams gather insights and information that inspire better decisions, create experiences people love, and drive business growth. Discover how at http://surveymonkey.com.


  **Average Rating:** 4.4/5.0
  **Total Reviews:** 23,129

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 9.4/10)
- **Thematic Analysis:** 8.2/10 (Category avg: 8.6/10)
- **Custom Reports and Dashboards:** 8.1/10 (Category avg: 8.6/10)
- **Customer Service Channels:** 7.7/10 (Category avg: 8.7/10)


**Seller Details:**

- **Seller:** [SurveyMonkey](https://www.g2.com/sellers/surveymonkey)
- **Company Website:** https://www.surveymonkey.com/?
- **Year Founded:** 1999
- **HQ Location:** San Mateo, CA
- **Twitter:** @SurveyMonkey (42,897 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/surveymonkey/ (1,412 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Teacher, Owner
  - **Top Industries:** Education Management, Hospital & Health Care
  - **Company Size:** 36% Small-Business, 34% Mid-Market


#### Pros & Cons

**Pros:**

- Ease of Use (376 reviews)
- Ease of Creation (171 reviews)
- Intuitive (121 reviews)
- Simple (114 reviews)
- Helpful (96 reviews)

**Cons:**

- Expensive (116 reviews)
- Limitations (91 reviews)
- Survey Issues (79 reviews)
- Limited Features (70 reviews)
- Limited Customization (62 reviews)

  ### 3. [Glassbox](https://www.g2.com/products/glassbox/reviews)
  Glassbox is a customer intelligence and digital experience analytics platform designed to help enterprises understand, optimize, and enhance the customer experience and digital accessibility of their digital channels. One of the standout features of Glassbox is its capability to securely capture 100% of user sessions across both web and mobile applications. This end-to-end visibility allows teams to analyze every step of the customer journey, effectively pinpointing friction points and enabling real-time action. By utilizing advanced artificial intelligence, Glassbox captures and analyzes data from every online interaction, providing businesses with a comprehensive view of customer behavior and preferences. This wealth of data empowers organizations to act swiftly, transforming raw data into actionable insights that improve both the customer experience and the conversion rate. Large global enterprises in sectors such as finance, insurance, and healthcare, Glassbox serves as a vital tool for uncovering the root causes of customer challenges. It assists organizations in remediating customer experience issues and creating digital journeys that are inclusive, seamless, and engaging. The platform’s AI-powered insights not only enhance accessibility monitoring but also incorporate fraud prevention capabilities, giving organizations the agility to respond to issues within minutes and adapt to the evolving needs of their customers. Glassbox has been recognized by G2 as a leader in customer intelligence solutions and product analytics, reflecting its effectiveness in delivering the clarity and confidence that enterprises require. By providing a robust framework for creating compliant, accessible, and impactful digital experiences, Glassbox stands out in its category, offering unique selling points that cater to the diverse needs of its users. With its focus on data-driven decision-making and customer-centric strategies, Glassbox is positioned as a crucial ally for organizations aiming to thrive in the digital landscape.


  **Average Rating:** 4.9/5.0
  **Total Reviews:** 786

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 9.9/10 (Category avg: 9.4/10)
- **Thematic Analysis:** 9.9/10 (Category avg: 8.6/10)
- **Custom Reports and Dashboards:** 9.9/10 (Category avg: 8.6/10)
- **Customer Service Channels:** 9.9/10 (Category avg: 8.7/10)


**Seller Details:**

- **Seller:** [Glassbox](https://www.g2.com/sellers/glassbox)
- **Company Website:** https://www.glassbox.com/
- **Year Founded:** 2010
- **HQ Location:** London
- **Twitter:** @GlassboxDigital (1,804 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/10491772/ (270 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Digital Analyst, Product Owner
  - **Top Industries:** Financial Services, Insurance
  - **Company Size:** 77% Enterprise, 18% Mid-Market


#### Pros & Cons

**Pros:**

- Ease of Use (210 reviews)
- Session Replay (190 reviews)
- Insights (174 reviews)
- Helpful (132 reviews)
- Customer Understanding (122 reviews)

**Cons:**

- Session Issues (70 reviews)
- Not Intuitive (65 reviews)
- Session Management (62 reviews)
- Learning Curve (61 reviews)
- Missing Features (54 reviews)

  ### 4. [Qualtrics Customer Experience](https://www.g2.com/products/qualtrics-customer-experience/reviews)
  Qualtrics XM for Customer Experience is the customer experience product used by the world's most iconic brands to immediately surface customer friction and guide frontline teams in the moment to better serve clients. Drive company-wide improvement—across processes, products, and digital properties—to increase customer lifetime value. Frontline Care (TM) uses omnichannel analytics and AI-powered automation to deliver powerful, personalized recommendations for every customer straight to your frontline customer care teams so you can increase usage, drive upsell, and reduce churn. Leverage our Frontline Digital (™) Product to analyze customer journeys so you can step in at the right time to remove friction or redirect users to a better experience. Understand digital customer behavior through session replays and frustration detection like rage clicks and mouse thrashing. Use Frontline Locations (™) to compile online reviews within the same platform so you can connect the dots between channels and get a bird’s eye view across the end-to-end customer experience. Bring together feedback from your customers with the voice of your frontline employees and make sense of it all in seconds with our AI-powered platform. Qualtrics is used by teams, departments, and entire organizations to manage the four core experiences of business—customer, product, employee, and brand—on one platform. Over 13,500 enterprises worldwide, including more than 85 percent of the Fortune 500, rely on Qualtrics to consistently build products that people love, create more loyal customers, develop a phenomenal employee-centric culture, and build iconic brands.


  **Average Rating:** 4.3/5.0
  **Total Reviews:** 721

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 8.5/10 (Category avg: 9.4/10)
- **Thematic Analysis:** 8.3/10 (Category avg: 8.6/10)
- **Custom Reports and Dashboards:** 8.3/10 (Category avg: 8.6/10)
- **Customer Service Channels:** 8.7/10 (Category avg: 8.7/10)


**Seller Details:**

- **Seller:** [Qualtrics](https://www.g2.com/sellers/qualtrics)
- **Company Website:** https://www.qualtrics.com
- **Year Founded:** 2002
- **HQ Location:** Provo, UT
- **Twitter:** @Qualtrics (42,143 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/314350/ (6,019 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Community Manager, Business Data Analyst
  - **Top Industries:** Information Technology and Services, Higher Education
  - **Company Size:** 52% Enterprise, 36% Mid-Market


#### Pros & Cons

**Pros:**

- Ease of Use (18 reviews)
- Analytics (14 reviews)
- Helpful (13 reviews)
- Feedback Management (9 reviews)
- Insights Generation (9 reviews)

**Cons:**

- Complexity (7 reviews)
- Improvement Needed (7 reviews)
- Limited Customization (7 reviews)
- Not Intuitive (7 reviews)
- Expensive (6 reviews)

  ### 5. [Medallia Customer Experience](https://www.g2.com/products/medallia-customer-experience/reviews)
  Medallia Experience Cloud, an award-winning SaaS platform, leads the market in helping organizations understand, manage and improve the experiences of their customers, employees, and citizens. Medallia is equipped with the most comprehensive capabilities for capturing feedback and experience signals wherever customers are interacting, including: email, social, digital web and in-app, conversational messaging and connected devices. And, when combined with operational and transactional data fed into Medallia, organizations can understand every touchpoint along every customer journey. Medallia Athena brings AI and Machine Learning to the platform, detecting patterns, uncovering issues and new business opportunities, and predicting behavior, all to focus attention for smarter business decisions. Medallia delivers these insights in real-time, across the organization, so that the voice of the customer can be embedded in daily decisions made by everyone, from the frontline to the C-suite. Using Medallia Experience Cloud, organizations can make demonstrable improvements to the customer experience and employee experience, reducing churn, turning detractors into promoters and buyers, and creating in-the-moment cross-sell and up-sell opportunities. All of which help companies deliver clear and potent returns on investment. Learn what Medallia can do for your organization by requesting a demo at https://www.medallia.com/contact-us/


  **Average Rating:** 4.5/5.0
  **Total Reviews:** 201

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 8.7/10 (Category avg: 9.4/10)
- **Thematic Analysis:** 8.1/10 (Category avg: 8.6/10)
- **Custom Reports and Dashboards:** 8.4/10 (Category avg: 8.6/10)
- **Customer Service Channels:** 8.1/10 (Category avg: 8.7/10)


**Seller Details:**

- **Seller:** [Medallia](https://www.g2.com/sellers/medallia)
- **Company Website:** https://www.medallia.com/
- **Year Founded:** 2001
- **HQ Location:** San Francisco, CA
- **Twitter:** @Medallia (12,235 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/49697/ (1,927 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Top Industries:** Hospitality, Financial Services
  - **Company Size:** 63% Enterprise, 21% Mid-Market


#### Pros & Cons

**Pros:**

- Feedback Management (17 reviews)
- Helpful (16 reviews)
- Ease of Use (15 reviews)
- Customer Support (11 reviews)
- Insights Generation (11 reviews)

**Cons:**

- Learning Curve (6 reviews)
- Limitations (6 reviews)
- Steep Learning Curve (6 reviews)
- AI Limitations (5 reviews)
- Difficult Reporting (4 reviews)

  ### 6. [Resonate CX](https://www.g2.com/products/resonate-cx/reviews)
  Your Vision + Our Platform = Brand Advocates All customers and employees want is to be heard. We bridge the gap between you and your customers to create brand advocates. Our platform uses award-winning AI tools and machine learning to analyse data across interactions, including facial and text analytics to provide valuable insight, amplify strengths, and establish your front line. With our vast experience spanning across markets and domains, we have pioneered feedback and experience management for diverse sectors including B2B, retail, education, finance, and even Local Government Authorities. This cross-domain expertise positions us uniquely, allowing us to offer comprehensive experience insights to our clients, empowering them to make a genuine impact.


  **Average Rating:** 4.6/5.0
  **Total Reviews:** 472

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.4/10)
- **Thematic Analysis:** 8.9/10 (Category avg: 8.6/10)
- **Custom Reports and Dashboards:** 9.1/10 (Category avg: 8.6/10)
- **Customer Service Channels:** 8.8/10 (Category avg: 8.7/10)


**Seller Details:**

- **Seller:** [Resonate Solutions](https://www.g2.com/sellers/resonate-solutions)
- **Company Website:** https://www.resonate.cx/
- **Year Founded:** 2001
- **HQ Location:** North Sydney, Australia
- **Twitter:** @ResonateAU (212 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/resonate-solutions/ (62 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Store Manager, Store manager
  - **Top Industries:** Retail, Education Management
  - **Company Size:** 35% Enterprise, 35% Small-Business


#### Pros & Cons

**Pros:**

- Ease of Use (114 reviews)
- Helpful (106 reviews)
- Feedback Management (97 reviews)
- Customer Feedback (95 reviews)
- Insights Generation (42 reviews)

**Cons:**

- Scoring System Issues (43 reviews)
- Inadequate Feedback (29 reviews)
- Reporting Issues (20 reviews)
- Survey Issues (19 reviews)
- Not Intuitive (17 reviews)

  ### 7. [Chattermill](https://www.g2.com/products/chattermill/reviews)
  Chattermill is the customer experience intelligence and Voice of Customer (VoC) platform designed to help organizations effectively unify and analyze their customer feedback across any channel. By leveraging advanced AI technology, Chattermill empowers businesses to extract meaningful insights from diverse data sources, including surveys, reviews, support tickets, conversations, and social media interactions. This comprehensive approach enables companies to identify recurring issues, understand customer pain points, and drive product improvements with confidence. Targeted primarily at customer-focused teams, Chattermill serves a wide range of industries, including e-commerce, hospitality, and retail. Organizations like Uber, HelloFresh, Booking.com, Tesco, JustEat, and H&M utilize Chattermill to transform their customer experiences and foster business growth. The platform is particularly beneficial for Customer Experience (CX) and Voice of Customer (VoC) teams, as it allows them to pinpoint factors affecting customer satisfaction and loyalty. Additionally, Product and UX teams can prioritize enhancements based on genuine customer needs, while Support and Operations teams can identify recurring issues before they escalate into larger problems. One of Chattermill's key features is its powerful AI analytics capability, which enables the extraction of actionable insights from unstructured text feedback. This functionality allows businesses to uncover clear trends and patterns that inform strategic decision-making. By providing clarity and insights, Chattermill helps organizations improve their products and services, ultimately leading to increased customer satisfaction. The platform's ability to consolidate and scale voice-of-customer analysis also benefits Insights and Data teams, making it easier to manage and interpret large volumes of feedback. Chattermill stands out in the feedback analytics category due to its commitment to delivering deep, actionable insights rather than just surface-level metrics. This focus on understanding customer sentiment allows organizations to make informed decisions that enhance their overall customer experience. The platform has received recognition from G2, being named a Grid Leader and Momentum Leader in Feedback Analytics Products, among other accolades. These distinctions highlight Chattermill's effectiveness and user satisfaction within the competitive landscape of customer feedback solutions. For organizations looking to deepen their understanding of customer experiences and drive meaningful improvements, Chattermill offers a robust solution that integrates seamlessly into existing workflows. By harnessing the power of AI and comprehensive feedback analysis, businesses can navigate the complexities of customer sentiment and foster lasting loyalty.


  **Average Rating:** 4.5/5.0
  **Total Reviews:** 219

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.4/10)
- **Thematic Analysis:** 8.5/10 (Category avg: 8.6/10)
- **Custom Reports and Dashboards:** 8.5/10 (Category avg: 8.6/10)
- **Customer Service Channels:** 8.3/10 (Category avg: 8.7/10)


**Seller Details:**

- **Seller:** [Chattermill](https://www.g2.com/sellers/chattermill)
- **Company Website:** https://chattermill.com/
- **Year Founded:** 2015
- **HQ Location:** London
- **Twitter:** @ChattermillAI (460 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/9443815/ (74 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Senior Product Manager, Product Manager
  - **Top Industries:** Retail, Financial Services
  - **Company Size:** 51% Mid-Market, 42% Enterprise


#### Pros & Cons

**Pros:**

- Ease of Use (48 reviews)
- Feedback Management (38 reviews)
- Customer Insights (35 reviews)
- Insights Generation (35 reviews)
- Insights Analysis (30 reviews)

**Cons:**

- Not Intuitive (12 reviews)
- Complex Usability (10 reviews)
- Inaccuracy (10 reviews)
- Insufficient Information (10 reviews)
- AI Limitations (9 reviews)

  ### 8. [Sprig](https://www.g2.com/products/sprig/reviews)
  Sprig is a product experience platform built for researchers who need fast, relevant user insights. Powered by AI, Sprig helps you do more research in less time by capturing and analyzing real-time feedback and behavioral data at scale. With in-product surveys, feedback buttons, session replays, and heatmaps, researchers can quickly identify user needs, refine experiences, and drive data-backed product decisions faster than ever before. Sprig's suite of tools includes: 1. In-Product Surveys: Launch targeted surveys right in your web and mobile products in minutes, and watch AI analyze and summarize the results in real time. 2. Long-Form Surveys: Run advanced link surveys across email, SMS, and chat with an intuitive survey builder and built-in AI analysis. 3. Feedback: Capture continuous feedback in your product and get AI-powered product recommendations based on responses. 4. Replays: Recreate and understand targeted user behavior with AI that analyzes and groups clips into actionable product themes. 5. Heatmaps: Capture a visual representation of your users’ in-product interactions with AI that does the analysis for you. 6. AI Insights: Sprig AI generates specific and actionable product suggestions to achieve your goals. Trusted by leading companies such as Dropbox, PayPal, Robinhood, and Notion, and backed by Andreessen Horowitz, Accel, First Round Capital, and Figma Ventures.


  **Average Rating:** 4.5/5.0
  **Total Reviews:** 104

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.4/10)
- **Thematic Analysis:** 8.5/10 (Category avg: 8.6/10)
- **Custom Reports and Dashboards:** 7.5/10 (Category avg: 8.6/10)
- **Customer Service Channels:** 5.4/10 (Category avg: 8.7/10)


**Seller Details:**

- **Seller:** [Sprig](https://www.g2.com/sellers/sprig)
- **Company Website:** https://www.sprig.com
- **Year Founded:** 2019
- **HQ Location:** San Francisco, California
- **Twitter:** @Sprig (2,085 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/18717471 (253 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Product Designer, Product Manager
  - **Top Industries:** Computer Software, Information Technology and Services
  - **Company Size:** 50% Mid-Market, 32% Enterprise


#### Pros & Cons

**Pros:**

- Easy Setup (16 reviews)
- Ease of Use (15 reviews)
- Intuitive (12 reviews)
- Customer Support (11 reviews)
- Helpful (11 reviews)

**Cons:**

- Survey Issues (6 reviews)
- Survey Limitations (6 reviews)
- Limitations (5 reviews)
- Data Inaccuracy (4 reviews)
- Limited Features (4 reviews)

  ### 9. [Enterpret](https://www.g2.com/products/enterpret-inc-enterpret/reviews)
  Enterpret empowers customer support, CX, and product teams to scale their understanding of customer feedback effortlessly. As your customer base grows and products become more complex, manually tagging and processing feedback quickly becomes unmanageable. Without comprehensive, trustworthy feedback data, product decisions often fall victim to recency bias or whoever speaks the loudest. Enterpret solves this challenge as a Unified Customer Feedback Intelligence platform, consolidating feedback from every critical channel—including Zendesk, Slack, Twitter, NPS surveys, app store reviews, and community forums—into a single source of truth. Leveraging advanced AI, Enterpret automatically categorizes and organizes feedback into a structured hierarchy, surfacing deep, actionable insights that authentically capture the Voice of the Customer. Teams rely on these insights to spot trends, enhance customer retention, drive revenue growth, prioritize effectively, and ensure alignment on the most impactful customer issues. Leading customer-centric companies like Canva, Notion, Strava, Hinge, and The Farmer's Dog use Enterpret to deliver exceptional customer experiences and fuel their growth through insightful feedback analysis.


  **Average Rating:** 4.6/5.0
  **Total Reviews:** 110

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 9.4/10)
- **Thematic Analysis:** 8.5/10 (Category avg: 8.6/10)
- **Custom Reports and Dashboards:** 8.5/10 (Category avg: 8.6/10)
- **Customer Service Channels:** 8.9/10 (Category avg: 8.7/10)


**Seller Details:**

- **Seller:** [Enterpret](https://www.g2.com/sellers/enterpret-733ec72e-3cd6-4de8-990e-004c4a6e0c6a)
- **Company Website:** https://www.enterpret.com/
- **Year Founded:** 2020
- **HQ Location:** San Francisco, US
- **Twitter:** @enterpret_ai (861 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/enterpret/ (66 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Product Manager
  - **Top Industries:** Computer Software, Information Technology and Services
  - **Company Size:** 57% Mid-Market, 31% Enterprise


#### Pros & Cons

**Pros:**

- Ease of Use (42 reviews)
- Feedback Management (40 reviews)
- Insights Generation (36 reviews)
- Insights Analysis (25 reviews)
- Customer Support (18 reviews)

**Cons:**

- Integration Issues (10 reviews)
- Difficult Setup (9 reviews)
- Steep Learning Curve (9 reviews)
- Filtering Issues (8 reviews)
- Inaccuracy (8 reviews)

  ### 10. [Thematic](https://www.g2.com/products/thematic/reviews)
  Thematic is the customer intelligence platform that turns survey responses, calls, tickets, and reviews into a single voice of customer truth for CX teams—to then deliver tailored insights that drive confident action across Operations, Product, Marketing, and Compliance. Why did your score change? What are the critical pain points to fix? Is the new feature working? What did customers say about it? Thematic makes it easy to get answers and prioritize issues—helping every decision-maker answer questions on the spot, with data they can trust. One Trusted Foundation for Customer Intelligence Thematic connects feedback across surveys, tickets, calls, and reviews in one click—creating a single, unified stream of customer intelligence. Our enterprise-grade infrastructure ensures secure access and complete control over your data, so you can consolidate feedback from across geographies, languages, and channels without compromising on governance. Unlike traditional analytics tools that require you to define categories before analysis begins, Thematic's AI discovers and enriches themes as feedback comes in. You act on what customers actually say, not what you expected to find. And because our system preserves context over time, teams see what's changing—not just what's loud. This is customer intelligence grounded in trends and institutional memory, not static snapshots. Tailored Intelligence for Every Team Product, CX, Support, and Marketing all work from one trusted source of customer intelligence, but get insights tailored to their specific decisions. With Theme Lens, each team builds their own analysis model on top of the unified feedback stream. Product teams connect feedback to specific features and releases. Marketing teams surface customer language that informs positioning and messaging. Support teams identify effort drivers. CX teams track satisfaction trends. Everyone looks at the same customer reality, but through the precise lens they need to make confident decisions. Tailored Metrics take this further. Teams define their own outcome metrics—effort, satisfaction, trust, release quality—and Thematic's AI turns raw feedback into consistent, metric-like scores on any dataset. No manual tagging. No model training. Just structured intelligence aligned to what each team needs to measure. Role-based dashboards make it easy to drive ownership and take action with the most important metrics, issues, and channels for each team. Instead of one generic dashboard that serves no one well, every function gets a view that surfaces what matters most to them. From Listening to Action Most feedback programs stop at listening. Thematic is designed to drive action. Our AI × Human engine discovers customer truth as it emerges in feedback—quantified, verified, and grounded in context and trends—then customizes that intelligence to specific decisions. Human experts can refine theme models and tailor analytics to serve each department's needs, ensuring insights are always relevant and actionable. Thematic Answers puts this intelligence at everyone's fingertips. It's an interface that understands natural language queries and searches across all tickets, surveys, calls, and reviews, so insights are complete, consistent, and source-linked. Anyone in your company can ask questions about customer feedback and receive immediate, evidence-backed answers—no technical skills required. Need to go deeper? Deep Dive automatically identifies specific insights and trends that surface in themes, quantified and traced back to verified customer quotes. When leadership asks "how do you know this is accurate?" you have the evidence to defend your recommendations. Enterprise-Ready at Scale Thematic is built for enterprises managing millions of feedback records across multiple sources, regions, and languages. Our platform automatically creates focused, department-specific intelligence with strong governance controls to ensure consistency and compliance across your entire customer intelligence operation. Role-based access, audit trails, and enterprise security standards mean you can scale confidently without sacrificing control. Integration is seamless. Connect your existing tech stack—survey platforms, CRM, support tools, review sites—in one click. Thematic fits into how your teams already work, pushing insights directly into existing workflows to enable automatic loop-closing and immediate action. The Result Powerful customer intelligence that makes it easy to get a cohesive analysis of your qualitative and quantitative data across channels—what's happened, where, among who, and why. Enterprise customers typically see payback within three months, with one reporting 543% ROI over three years. As LendingTree discovered: "Thematic works straight out of the box," eliminating manual coding and model training. Trusted by Leading Enterprises Google, LinkedIn, DoorDash, Mitsubishi, AppFolio, Bill.com, Woolworths, K-Mart, Jetstar, NBN, Fonterra, and Atlassian trust Thematic to power customer intelligence across their organizations. Key Capabilities Connect feedback in one click: Unify surveys, tickets, calls, and reviews into one trusted source of customer intelligence with enterprise-grade security and data control \* Theme Discovery: Thematic AI builds themes directly from your feedback data and enriches them as new data comes in. Guide the AI with your business knowledge to get specific—fast, precise, and unbiased. \* Theme Lens editor: Each team builds their own analysis lens for their specific decisions while working from the same unified foundation \* Tailored Metrics: Define custom outcome metrics and let AI turn raw feedback into consistent scores on any dataset \* Deep Dive: Automatically surface specific insights and trends, quantified and traced to verified customer quotes \* Thematic Answers: Natural language interface that searches across all feedback sources for complete, consistent, source-linked insights \* Role-based dashboards: Drive ownership and action with dashboards that surface the most important metrics, issues, and channels for each team Turn Fragmented Feedback Into Your Competitive Advantage Use your customer feedback intelligently. With Thematic, every function gets the precise insights they need to make faster, more confident decisions—all from one trusted source of customer truth. Learn more at getthematic.com


  **Average Rating:** 4.8/5.0
  **Total Reviews:** 43

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 9.9/10 (Category avg: 9.4/10)
- **Thematic Analysis:** 9.5/10 (Category avg: 8.6/10)
- **Custom Reports and Dashboards:** 9.7/10 (Category avg: 8.6/10)
- **Customer Service Channels:** 8.9/10 (Category avg: 8.7/10)


**Seller Details:**

- **Seller:** [Thematic](https://www.g2.com/sellers/thematic)
- **Company Website:** https://www.getthematic.com
- **Year Founded:** 2016
- **HQ Location:** San Francisco, CA
- **Twitter:** @getthematic (481 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/thematic-ltd/about (44 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Company Size:** 51% Enterprise, 30% Mid-Market


#### Pros & Cons

**Pros:**

- Ease of Use (7 reviews)
- Customer Support (4 reviews)
- Effective (3 reviews)
- Insights Generation (3 reviews)
- User Interface (3 reviews)

**Cons:**

- Complex Setup (1 reviews)
- Difficult Setup (1 reviews)
- Filtering Issues (1 reviews)
- Inaccuracy (1 reviews)
- Insufficient Information (1 reviews)

  ### 11. [Canvs](https://www.g2.com/products/canvs-ai-canvs/reviews)
  Businesses struggle to understand the true meaning behind customer feedback, and how to action it. Canvs solves this by using advanced AI to analyze unstructured data, turning complex customer sentiments into clear, actionable intelligence. By revealing the emotional drivers behind customer behavior, Canvs enables brands to make more empathetic, data-driven decisions that boost customer loyalty, drive innovation, and create deeper connections with their audience.


  **Average Rating:** 4.3/5.0
  **Total Reviews:** 147

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 9.4/10)
- **Thematic Analysis:** 8.5/10 (Category avg: 8.6/10)
- **Custom Reports and Dashboards:** 7.3/10 (Category avg: 8.6/10)
- **Customer Service Channels:** 7.2/10 (Category avg: 8.7/10)


**Seller Details:**

- **Seller:** [Canvs AI](https://www.g2.com/sellers/canvs-ai)
- **Company Website:** https://canvs.ai
- **Year Founded:** 2010
- **HQ Location:** New York, New York
- **Twitter:** @canvsai (2,672 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/canvsai/ (30 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Top Industries:** Market Research, Entertainment
  - **Company Size:** 41% Enterprise, 32% Small-Business


#### Pros & Cons

**Pros:**

- Ease of Use (21 reviews)
- AI Technology (14 reviews)
- Insights Generation (14 reviews)
- Customer Support (12 reviews)
- Helpful (12 reviews)

**Cons:**

- AI Limitations (5 reviews)
- Inaccuracy (5 reviews)
- Slow Performance (5 reviews)
- Software Instability (5 reviews)
- Accuracy Issues (4 reviews)

  ### 12. [SurveySparrow](https://www.g2.com/products/surveysparrow/reviews)
  SurveySparrow is an AI-powered Customer Experience platform that goes further — bringing feedback from surveys, reviews, support conversations, calls, and social media into one place, and turning it into insights your team can act on the same day. Instead of managing a feedback program, you build a continuous system that improves customer satisfaction, retention, and growth. Try it free for 14 days. No credit card required. What Running CX on SurveySparrow Actually Looks Like: You want to run a survey — but not the kind that feels like a survey. With Conversational Surveys, it feels like a chat. Customers don't fill in a form; they have a conversation, and that changes everything. Response rates go up by 40%, and the answers actually mean something. But a good question only gets you so far. So Echo AI steps in mid-conversation, automatically asking the follow-ups your team would have asked anyway. The score comes with the story behind it. Now you've got responses — hundreds of them, maybe thousands. CogniVue reads every single one. Sentiment, themes, and trends all surfaced automatically, before anyone on your team opens a dashboard. No spreadsheets. No manual tagging. No waiting. And you didn't have to spend days building the survey in the first place. The AI Survey Builder suggested the questions, the logic, and the flow based on what you were trying to find out. Auto-Translate made sure it ran in every language your customers speak, across every channel they use — surveys, reviews, social, support, calls. All of it lands in one place through Omnichannel Feedback Collection. Your NPS, CSAT, and CES dashboards now reflect the full picture. Leadership sees what's happening in real time. And when something needs action, Workflow Automation makes sure it gets it — triggering follow-ups, notifying the right teams, and pushing data directly into Salesforce, HubSpot, Slack, Jira, and 95+ other tools without anyone having to move a thing manually. For teams in the field, there are Offline Surveys. For research that needs a human face, Video Surveys. For regulated industries, HIPAA Compliance. And for companies that want the entire experience to feel theirs unmistakably, Add Your Own Brand keeps your brand front and centre across every survey, every communication, and every customer touchpoint. That's the full loop. From the first question to the last action handled.


  **Average Rating:** 4.4/5.0
  **Total Reviews:** 2,004

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 9.4/10)
- **Thematic Analysis:** 8.0/10 (Category avg: 8.6/10)
- **Custom Reports and Dashboards:** 8.3/10 (Category avg: 8.6/10)
- **Customer Service Channels:** 8.4/10 (Category avg: 8.7/10)


**Seller Details:**

- **Seller:** [SurveySparrow Inc.](https://www.g2.com/sellers/surveysparrow-inc)
- **Company Website:** https://surveysparrow.com/
- **Year Founded:** 2017
- **HQ Location:** Palo Alto, California
- **Twitter:** @surveysparrow (906 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/13253328 (447 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Founder, CEO
  - **Top Industries:** Information Technology and Services, Marketing and Advertising
  - **Company Size:** 68% Small-Business, 24% Mid-Market


#### Pros & Cons

**Pros:**

- Ease of Use (23 reviews)
- Helpful (17 reviews)
- User Interface (17 reviews)
- Features (16 reviews)
- Intuitive (15 reviews)

**Cons:**

- Poor Reporting (11 reviews)
- Difficult Reporting (10 reviews)
- Limited Customization (10 reviews)
- Limited Reporting (10 reviews)
- Expensive (9 reviews)

  ### 13. [InMoment Experience Improvement (XI) Platform](https://www.g2.com/products/inmoment-experience-improvement-xi-platform/reviews)
  InMoment, the leader in improving experiences and the highest recommended CX platform and services company in the world is renowned for helping clients collect and integrate customer experience data to uncover the insights that enable the smartest actions. As the pace setters in applying award-winning AI, its global clients activate every byte of their experience data—from structured surveys and social reviews to unstructured conversations from call logs, emails, support tickets, and chat transcripts to breakdown data silos. This unique technology combined with in-house industry experts empower brands to gain ROI from their CX programs in half the time as its competitors. Unlock the true potential of every piece of customer data with InMoment. To learn more, visit inmoment.com


  **Average Rating:** 4.7/5.0
  **Total Reviews:** 314

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 9.4/10)
- **Thematic Analysis:** 7.2/10 (Category avg: 8.6/10)
- **Custom Reports and Dashboards:** 8.3/10 (Category avg: 8.6/10)
- **Customer Service Channels:** 9.2/10 (Category avg: 8.7/10)


**Seller Details:**

- **Seller:** [PG Forsta](https://www.g2.com/sellers/pg-forsta)
- **HQ Location:** Salt Lake City, Utah
- **LinkedIn® Page:** https://www.linkedin.com/company/weareinmoment/ (502 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Product Manager, Customer Success Manager
  - **Top Industries:** Computer Software, Information Technology and Services
  - **Company Size:** 47% Small-Business, 39% Mid-Market


  ### 14. [Dovetail](https://www.g2.com/products/dovetail-research-pty-ltd-dovetail/reviews)
  It’s never been easier to build a product or service. The barriers to entry (ideas, talent, and tooling) are quickly becoming commoditized by AI. The faster your teams align behind and solve the most critical customer problems, the more revenue and market share you unlock. The only way to win is to identify what customers need and deliver it before the competition. But this is difficult to do. Data is scattered across teams and tools using various methods and it is difficult to understand, and align on, at speed. Even in the world of AI, the unique challenges associated with gathering, analyzing, and understanding complex customer feedback lead to teams wasting millions of dollars in failed products, slower development cycles, and duplicated efforts. As a result, they are continually risking decreases in customer satisfaction, and ultimately revenue. Dovetail provides always-on customer understanding. Our AI-native customer intelligence platform automatically turn sales calls, user feedback, support tickets, and voice of customer data into actionable insights that grow your business. Dovetail integrates with dozens of tools like Gong, Intercom, Zoom, Salesforce, Slack, Teams, and Google Play to analyze video, audio, documents, and text. Auto-generate reports and requirements documents; configure dashboards to visualize trends; and set up agents to ensure insights are acted on. Enable your team to track feature requests, identify pain points, reduce churn, and increase customer satisfaction through high-quality, accurate, and real-time customer intelligence that’s accessible to everyone. Deploy the industry-standard, enterprise-grade system of record for all of your customer intelligence. Put your customer first and grow your business. We’re for teams who care about solving real customer problems. Join the likes of Meta, Volvo, AWS, Dyson, Deloitte, and thousands more as they put their customer first with Dovetail.


  **Average Rating:** 4.5/5.0
  **Total Reviews:** 165

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 9.4/10)


**Seller Details:**

- **Seller:** [Dovetail Research Pty. Ltd.](https://www.g2.com/sellers/dovetail-research-pty-ltd)
- **Company Website:** https://dovetail.com/
- **Year Founded:** 2017
- **HQ Location:** Sydney, Australia
- **Twitter:** @hidovetail (2,182 Twitter followers)
- **LinkedIn® Page:** https://au.linkedin.com/company/heydovetail (169 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** UX Researcher, Product Designer
  - **Top Industries:** Computer Software, Information Technology and Services
  - **Company Size:** 45% Mid-Market, 27% Enterprise


#### Pros & Cons

**Pros:**

- Ease of Use (114 reviews)
- Features (83 reviews)
- Useful (51 reviews)
- Insights (50 reviews)
- Insights Analysis (48 reviews)

**Cons:**

- Missing Features (39 reviews)
- Limitations (35 reviews)
- Inefficient Tagging (28 reviews)
- Complexity (25 reviews)
- Feature Limitations (22 reviews)

  ### 15. [CustomerGauge](https://www.g2.com/products/customergauge/reviews)
  CustomerGauge is a B2B customer experience management platform that enables clients to: - Collect customer feedback from multiple stakeholders in an account - Create custom dashboards for displaying real-time results - Set goals and targets for closing the loop with customers - Segment customer insights by region, product, facility, and more. - and align employees CX-related business initiatives CustomerGauge is also the first and only customer experience management solution that automatically combines customer insights with revenue data. This allows CX managers to: - Identify and prioritize the most impactful customer experience improvements - Forecast the impact of future CX improvements across the customer journey - and report on the ROI of valuable customer experience initiatives


  **Average Rating:** 4.6/5.0
  **Total Reviews:** 46

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 9.4/10)
- **Thematic Analysis:** 8.3/10 (Category avg: 8.6/10)
- **Custom Reports and Dashboards:** 8.9/10 (Category avg: 8.6/10)
- **Customer Service Channels:** 9.4/10 (Category avg: 8.7/10)


**Seller Details:**

- **Seller:** [CustomerGauge](https://www.g2.com/sellers/customergauge)
- **Year Founded:** 2007
- **HQ Location:** Amsterdam
- **LinkedIn® Page:** https://www.linkedin.com/company/customergauge/ (50 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Top Industries:** Food & Beverages, Information Technology and Services
  - **Company Size:** 40% Enterprise, 38% Mid-Market


  ### 16. [Calabrio ONE](https://www.g2.com/products/calabrio-one/reviews)
  As contact centers face evolving challenges and increasing demands, rapid innovation in workforce optimization (WFO) technology promises to rise to the occasion and help achieve an elevated approach. You can seek out the leading-edge tools that are driving transformational WFO best practices in some of the most innovative contact centers. And you can find a true WFO solutions partner to help you maximize the value of those tools and achieve the outcomes that matter most for your business. Calabrio ONE elevates contact center WFO with its seamlessly embedded analytics tools. By bringing together call recording, quality management, workforce management and voice-of-the-customer (VoC) analytics into one fully-integrated software suite, we help companies put their customers first. Integrated analytics helps business users of all backgrounds easily analyze and act upon the data gathered every day in the contact center to improve customer satisfaction, protect your brand, and increase product innovation. Built to take full advantage of agile cloud-based platforms, Calabrio ONE is easy to use, easy to personalize, and provides the insights you need to improve customer and agent experience in your contact center. Note: Calabrio and Verint have now joined forces under the name Verint.


  **Average Rating:** 4.5/5.0
  **Total Reviews:** 374

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 9.4/10)
- **Thematic Analysis:** 8.3/10 (Category avg: 8.6/10)
- **Custom Reports and Dashboards:** 8.5/10 (Category avg: 8.6/10)
- **Customer Service Channels:** 8.1/10 (Category avg: 8.7/10)


**Seller Details:**

- **Seller:** [Verint](https://www.g2.com/sellers/verint)
- **Company Website:** https://www.verint.com/
- **Year Founded:** 1994
- **HQ Location:** Melville, New York
- **Twitter:** @Verint (7,747 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/verint (4,226 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Risk Investigator, Workforce Analyst
  - **Top Industries:** Consumer Services, Hospital & Health Care
  - **Company Size:** 53% Mid-Market, 37% Enterprise


#### Pros & Cons

**Pros:**

- Ease of Use (59 reviews)
- Features (39 reviews)
- Efficiency (36 reviews)
- Scheduling (30 reviews)
- Customer Support (25 reviews)

**Cons:**

- Missing Features (20 reviews)
- Poor Reporting (16 reviews)
- Inadequate Reporting (15 reviews)
- Not Intuitive (13 reviews)
- Inaccurate Data Analysis (12 reviews)

  ### 17. [unitQ](https://www.g2.com/products/unitq/reviews)
  As the leading real-time AI customer insights platform, unitQ’s AI instantly transforms customer feedback from support tickets, product analytics, social media, surveys, and more into actionable insights. Drive product innovation, streamline issue resolution, and elevate customer experiences—all guided by the authentic voice of your customers. AI agents gather all your customer feedback in one place and instantly sort it into thousands of categories, so you always know what matters most to your customers. Get alerted on issues as soon as they happen, pinpoint root causes with AI, and get reliable answers to questions like, “How can we improve retention of enterprise customers in EMEA?” Plus, keep tabs on competitors and market shifts —all in real time. Category leading companies like PayPal, Zendesk, Pinterest and Bumble rely on unitQ to drive growth, reduce churn and build brand loyalty.


  **Average Rating:** 4.5/5.0
  **Total Reviews:** 47

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 9.4/10)
- **Thematic Analysis:** 8.2/10 (Category avg: 8.6/10)
- **Custom Reports and Dashboards:** 7.8/10 (Category avg: 8.6/10)
- **Customer Service Channels:** 9.0/10 (Category avg: 8.7/10)


**Seller Details:**

- **Seller:** [unitQ](https://www.g2.com/sellers/unitq)
- **Company Website:** https://unitq.com
- **Year Founded:** 2018
- **HQ Location:** Burlingame, California
- **Twitter:** @unitqsoftware (220 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/unitq/about (63 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Top Industries:** Information Technology and Services, Entertainment
  - **Company Size:** 55% Mid-Market, 36% Enterprise


#### Pros & Cons

**Pros:**

- Customer Insights (4 reviews)
- Customer Support (2 reviews)
- Ease of Use (2 reviews)
- Easy Integrations (2 reviews)
- Efficiency (2 reviews)

**Cons:**

- Accuracy Issues (1 reviews)
- Complex Setup (1 reviews)
- Dashboard Issues (1 reviews)
- Data Inconsistency (1 reviews)
- Data Management (1 reviews)

  ### 18. [UserVoice](https://www.g2.com/products/uservoice/reviews)
  UserVoice is a customer feedback management solution designed to help teams effectively gather, analyze, and act on user insights. This platform streamlines the process of collecting feedback from customers, making it easier for product teams to prioritize features and improvements based on real user needs. By centralizing feedback, UserVoice enables organizations to transform scattered input into actionable data, ensuring that product development aligns closely with customer expectations. Targeted primarily at product managers, UX designers, and customer success teams, UserVoice caters to organizations of various sizes that are looking to enhance their product offerings. The platform is particularly beneficial for teams that struggle with limited resources and face challenges in managing customer feedback across multiple channels. By providing a structured approach to feedback collection, UserVoice empowers teams to identify pain points and prioritize solutions that resonate with their user base. Key features of UserVoice include customizable feedback forms, robust analytics tools, and seamless integration with existing workflows. The customizable feedback forms allow users to solicit specific input from customers, ensuring that the feedback collected is relevant and targeted. The analytics tools provide insights into trends and common pain points, enabling teams to make data-driven decisions about product enhancements. Additionally, UserVoice's integration capabilities allow organizations to connect the platform with other tools they use, creating a cohesive feedback ecosystem. The benefits of using UserVoice extend beyond just gathering feedback. By implementing a low-effort feedback program, teams can foster a culture of collaboration and transparency, earning the trust of their customers. This trust is crucial for building long-term relationships and ensuring that product releases meet user expectations. Furthermore, by placing users at the center of the product development process, organizations can avoid the pitfalls of developing features that do not resonate with their audience, ultimately leading to more successful product outcomes. UserVoice stands out in its category by not only simplifying the feedback collection process but also by providing actionable insights that drive product strategy. By focusing on the voice of the customer, UserVoice helps teams prioritize their roadmaps with confidence, ensuring that every product decision is informed by real user data. This approach not only enhances product relevance but also cultivates a loyal customer base that feels heard and valued.


  **Average Rating:** 4.5/5.0
  **Total Reviews:** 232

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.4/10)
- **Thematic Analysis:** 8.1/10 (Category avg: 8.6/10)
- **Custom Reports and Dashboards:** 8.6/10 (Category avg: 8.6/10)
- **Customer Service Channels:** 8.4/10 (Category avg: 8.7/10)


**Seller Details:**

- **Seller:** [UserVoice](https://www.g2.com/sellers/uservoice)
- **Company Website:** https://uservoice.com/validation
- **Year Founded:** 2008
- **HQ Location:** San Francisco, CA
- **LinkedIn® Page:** https://www.linkedin.com/company/356606/ (32 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Product Manager, Customer Success Manager
  - **Top Industries:** Computer Software, Information Technology and Services
  - **Company Size:** 63% Mid-Market, 28% Enterprise


#### Pros & Cons

**Pros:**

- Feedback Management (10 reviews)
- Ease of Use (8 reviews)
- Feedback (7 reviews)
- Customer Support (6 reviews)
- Helpful (6 reviews)

**Cons:**

- Lack of Features (3 reviews)
- Complex Usability (2 reviews)
- Expensive (2 reviews)
- Idea Duplication (2 reviews)
- Learning Curve (2 reviews)

  ### 19. [Lumoa](https://www.g2.com/products/lumoa/reviews)
  Lumoa is the first CX platform to offer GPT. In the past, companies used to spend weeks collecting, analyzing, interpreting, and reporting on customer feedback from multiple sources. Now, every employee can ask questions and receive real-time answers based on the voice of the customer. Lumoa helps make timely decisions to increase KPIs up to three times.


  **Average Rating:** 4.4/5.0
  **Total Reviews:** 36

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 8.7/10 (Category avg: 9.4/10)
- **Thematic Analysis:** 8.0/10 (Category avg: 8.6/10)
- **Custom Reports and Dashboards:** 8.1/10 (Category avg: 8.6/10)
- **Customer Service Channels:** 7.5/10 (Category avg: 8.7/10)


**Seller Details:**

- **Seller:** [Netigate](https://www.g2.com/sellers/netigate)
- **Year Founded:** 2005
- **HQ Location:** Stockholm, Stockholm County
- **Twitter:** @Netigate (872 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/288635/ (115 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Top Industries:** Financial Services, Telecommunications
  - **Company Size:** 61% Enterprise, 25% Mid-Market


  ### 20. [Gryphon ONE](https://www.g2.com/products/gryphon-one/reviews)
  Gryphon AI empowers marketing, customer service, and sales organizations to deliver meaningful revenue growth, enhanced customer experience, and essential risk mitigation by seamlessly balancing regulatory compliance and business-specific objectives throughout every interaction. Revenue Growth – ​As organizations struggle to meet the imposing demands associated with compliant outreach, they find their contactable universe dwindling exponentially. One of the key contributors to this reduction is the over-suppression of reachable contacts. With over 25 years of experience, Gryphon AI fully understands the breadth of an organization’s contact compliance demands and has helped over 200 enterprise organizations mitigate risk while broadening their marketable reach. ​​ Customer Experience – Gryphon AI's best-in-class AI solution delivers real-time intelligence to support business-specific objectives throughout every interaction. Gryphon AI engages in every customer interaction, providing actionable insights, real-time enablement, and valuable KPIs detailing the overall sentiment and success of every interaction, delivering a personalized experience, improved agent performance, and increased customer satisfaction and loyalty.​​ Risk Mitigation – ​Gryphon AI has been a trusted advisor protecting enterprise companies from TCPA and other all-channel Do Not Contact violations through an automated, platform-based approach to contact compliance for nearly a quarter of a century. Our real-time platform accounts for all regulatory lists, constantly changing contact compliance data, and timebound restrictions while honoring opt-out requests and applying proprietary existing business relationship and consent data, with a comprehensive audit trail of those activities.


  **Average Rating:** 4.2/5.0
  **Total Reviews:** 405

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 9.4/10)


**Seller Details:**

- **Seller:** [Gryphon AI](https://www.g2.com/sellers/gryphon-ai)
- **Company Website:** https://gryphon.ai/
- **Year Founded:** 1999
- **HQ Location:** Boston, MA
- **Twitter:** @GryphonNetworks (4,071 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/18373/ (129 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Agent, Sales Representative
  - **Top Industries:** Security and Investigations, Financial Services
  - **Company Size:** 78% Enterprise, 12% Mid-Market


#### Pros & Cons

**Pros:**

- Helpful (4 reviews)
- Ease of Use (3 reviews)
- User Interface (3 reviews)
- Accuracy (2 reviews)
- Intuitive (2 reviews)

**Cons:**

- Complex Customization (2 reviews)
- Expensive (2 reviews)
- Lack of Detail (2 reviews)
- Limited Customization (2 reviews)
- Add-On Issues (1 reviews)

  ### 21. [Clootrack](https://www.g2.com/products/clootrack/reviews)
  Clootrack is an AI Super Agent that turns Voice of the Customer data into measurable business outcomes. It enables CX, product, consumer insights, marketing, and strategy teams to move from fragmented customer signals to clear, evidence-backed decisions. As survey response rates decline and feedback spreads across channels, Clootrack unifies first-party and third-party customer data into a single system. The platform analyzes 100% of customer interactions, including reviews, surveys, contact-center conversations, chat, and digital feedback, without relying on surveys alone. This delivers a complete and unbiased view of customer experience across journeys. Clootrack’s patented unsupervised thematic analysis surfaces hidden themes and experience drivers at scale without manual tagging. Goal-specific AI agents align insights directly to business KPIs to operationalize insights across outcomes such as NPS, churn, returns, product innovation speed, research efficiency, and contact-center performance. A reasoning layer explains what changed, why it changed, and where teams should act, with evidence. AI Decision Digest summarizes what matters, why it happened, and what to do next, with full traceability to source data. Organizations using Clootrack have reported: - 14–18% improvement in NPS - 9–18% reduction in e-commerce returns - Up to 35% reduction in churn - 3× faster product insights - 14× faster research execution - 10–15% reduction in contact-center AHT Clootrack delivers 98%+ analysis accuracy, supports 55+ languages, integrates with 1,000+ enterprise data sources, and is trusted by 150+ global enterprises across retail, SaaS, banking, healthcare, consulting, and private equity. The platform has processed 100+ billion customer feedback tokens using OpenAI infrastructure for real-world Voice of the Customer workloads.


  **Average Rating:** 4.6/5.0
  **Total Reviews:** 38

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 9.9/10 (Category avg: 9.4/10)
- **Thematic Analysis:** 9.0/10 (Category avg: 8.6/10)
- **Custom Reports and Dashboards:** 8.3/10 (Category avg: 8.6/10)
- **Customer Service Channels:** 8.7/10 (Category avg: 8.7/10)


**Seller Details:**

- **Seller:** [Clootrack](https://www.g2.com/sellers/clootrack)
- **Year Founded:** 2017
- **HQ Location:** Claymont, Delaware
- **Twitter:** @clootrack (1,359 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/13342066/ (93 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Top Industries:** Automotive, Management Consulting
  - **Company Size:** 50% Enterprise, 30% Small-Business


#### Pros & Cons

**Pros:**

- Insights (6 reviews)
- Insights Generation (6 reviews)
- Customer Support (5 reviews)
- Insights Analysis (5 reviews)
- Collaboration (4 reviews)

**Cons:**

- UX Improvement (4 reviews)
- Poor Interface Design (3 reviews)
- Dashboard Issues (2 reviews)
- Delay Issues (2 reviews)
- Missing Features (2 reviews)

  ### 22. [Kapiche](https://www.g2.com/products/kapiche/reviews)
  Kapiche is a feedback analytics platform that analyzes mountains of customer feedback in minutes, allowing you to provide deep insights quickly and help your company make better decisions. Our platform doesn't require any set-up or code framing. It just works, immediately. And it lets you analyze all your customer feedback in one place. With Kapiche, you can get to insights 30x faster. That means no more waiting weeks or months to get results; you'll be able to answer questions in real-time. Easily measure the impact of themes on CX metrics, drill down quickly to identify root causes, and be notified about new trends in customer feedback. Kapiche also helps you share insights across your organization with confidence. Your teams and leadership will have easy access to explore and collaborate on your customer insights. And you’ll love how you can quickly generate impressive reports and answer ad-hoc questions on the fly.


  **Average Rating:** 4.7/5.0
  **Total Reviews:** 42

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 9.7/10 (Category avg: 9.4/10)
- **Thematic Analysis:** 9.2/10 (Category avg: 8.6/10)
- **Custom Reports and Dashboards:** 8.3/10 (Category avg: 8.6/10)
- **Customer Service Channels:** 9.0/10 (Category avg: 8.7/10)


**Seller Details:**

- **Seller:** [Kapiche](https://www.g2.com/sellers/kapiche)
- **Year Founded:** 2016
- **HQ Location:** Fortitude Valley, QLD
- **Twitter:** @kapicheofficial (252 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/3832320/ (20 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Top Industries:** Market Research
  - **Company Size:** 48% Mid-Market, 40% Enterprise


#### Pros & Cons

**Pros:**

- Customer Insights (2 reviews)
- Ease of Use (2 reviews)
- Insights Generation (2 reviews)
- Automation (1 reviews)
- Categorization (1 reviews)

**Cons:**

- Accuracy Issues (1 reviews)
- Connection Issues (1 reviews)
- Data Management (1 reviews)
- Export Limitations (1 reviews)
- Insufficient Information (1 reviews)



## Parent Category

[Customer Service Software](https://www.g2.com/categories/customer-service)



## Related Categories

- [Enterprise Feedback Management Software](https://www.g2.com/categories/enterprise-feedback-management)
- [Text Analysis Software](https://www.g2.com/categories/text-analysis)
- [Experience Management Software](https://www.g2.com/categories/experience-management)