Best Feedback Analytics Software for Medium-Sized Businesses

How Many Feedback Analytics Software Products Does G2 Track?

Total Products under this Category: 265

Category Stats (Sep 2026)

  • Average Rating: 4.61/5 The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: Yellow Tokens (+0.87%) - Among all products in this category, Yellow Tokens recorded the largest rating increase compared to last month

Last updated: September 15, 2026

How Does G2 Rank Feedback Analytics Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 42,000+ Authentic Reviews
  • 265+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Feedback Analytics Software

G2 Grid® for Feedback Analytics Software plotting products by satisfaction and market presence

Highlighted products: SurveyMonkey, Birdeye, Medallia Customer Experience, AskNicely, Calabrio ONE, Sprig, ReputationStacker, and Edge.

Underlying data: [Grid® JSON](https://www.g2.com/categories/feedback-analytics/grids.json?focus%5B%5D=surveymonkey&focus%5B%5D=birdeye&focus%5B%5D=medallia-customer-experience&focus%5B%5D=asknicely&focus%5B%5D=calabrio-one&focus%5B%5D=sprig&focus%5B%5D=reputationstacker&focus%5B%5D=eyerate-reviews-edge&segment=mid-market)

SurveyMonkey

SurveyMonkey is the world’s most popular platform for surveys and forms, built for business and loved by users. We combine powerful capabilities with intuitive design, effectively serving every use case, from customer experience to employee engagement, market research to payment and registration forms. With built-in research expertise and AI-assisted technology, it’s like having a team of expert researchers right at your fingertips. Trusted by millions—from startups to Fortune 500 companies—SurveyMonkey helps teams gather insights and information that inspire better decisions, create experiences people love, and drive business growth. Discover how at http://surveymonkey.com.

Average Rating: 4.4/5.0

Total Reviews: 23,675

How Do G2 Users Rate SurveyMonkey?

  • Has the product been a good partner in doing business?: 8.8/10 (Category avg: 9.4/10)
  • Thematic Analysis: 8.2/10 (Category avg: 8.7/10)
  • Custom Reports and Dashboards: 8.2/10 (Category avg: 8.6/10)
  • Customer Service Channels: 7.7/10 (Category avg: 8.8/10)

Who Is the Company Behind SurveyMonkey?

  • Seller: SurveyMonkey
  • Company Website:
  • Year Founded: 1999
  • HQ Location: San Mateo, CA
  • Twitter: @SurveyMonkey
    42,887 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    1,363 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Teacher, Owner
  • Top Industries: Education Management, Hospital & Health Care
  • Company Size: 37% Small, 34% Medium

What Do G2 Reviewers Say About SurveyMonkey?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of SurveyMonkey, finding it quick and intuitive for creating surveys and gathering feedback.
  • Users find SurveyMonkey's ease of creation exceptional, allowing quick and user-friendly survey development without technical skills.
  • Users find SurveyMonkey intuitive, with its user-friendly design simplifying question creation and data analysis.
  • Users love the simplicity of SurveyMonkey, enabling quick survey creation and analysis without technical skills.
  • Users find SurveyMonkey extremely easy to use, making it a valuable tool for gathering and analyzing feedback.
Cons
  • Users find SurveyMonkey to be expensive, particularly regarding limited features and costly customizations.
  • Users find limitations in the free plan of SurveyMonkey, requiring payment for essential features and access to more responses.
  • Users report survey issues such as limited logic, awkward mobile editing, and outdated templates affecting usability.
  • Users find that many advanced features are restricted to higher-priced plans, limiting the functionality of free versions.
  • Users express frustration with limited customization options in SurveyMonkey, affecting design and dataset manipulation capabilities.

What Are Recent G2 Reviews of SurveyMonkey?

What Are G2 Users Discussing About SurveyMonkey?

Birdeye

Birdeye builds AI coworkers for multi-location brands — trusted by the world's largest enterprise brands, including Aspen Dental, Sun Auto, and Caesars Entertainment. We give you AI coworkers at every location, across marketing, operations, and customer experience, that own the jobs your business needs done: winning AI visibility, booking appointments, and driving consistent CX. AI Coworkers → Own the Jobs Jay (marketing), Myna (operations), and Robin (customer experience) own the work across your locations — from AI search visibility, reviews, listings, and social, to front desk and appointment booking, to surveys, ticketing, and insights. An agent carries out an action, but it doesn't own an outcome. A coworker holds a job. Agents give you capacity; coworkers give you ownership. Your team manages three coworkers instead of thirty agents — and the work gets done at every location, without stretching anyone thinner. Agents → Do the Work Each coworker orchestrates multiple agents that work together to complete a job, and how those agents work is what makes us different. Most software tells you what's happening; ours decides what to do and does it. That runs on BirdAI, our Agent OS: it consolidates every signal across every location, whether it lives in Birdeye or one of your 3,000+ integrations; reasons with your industry, brand, and location context, backed by 13 years of multi-location data infrastructure; and acts — autonomously or with a human in the loop, your call per workflow. So one review, one campaign, one missed call becomes a finished outcome, not a line item in a dashboard. Enterprise-Ready → Built for Scale SSO, audit logging, HIPAA, SOC 2, and GDPR. Role-based access, tiered approvals, and location-level reporting give corporate and local teams the control they need — so you stay in control while AI handles execution across hundreds of locations. With teams across the U.S., U.K., Australia, and India, Birdeye serves multi-location brands in healthcare, dental, restaurants, financial services, auto, retail, and property management.

Average Rating: 4.7/5.0

Total Reviews: 4,103

How Do G2 Users Rate Birdeye?

  • Has the product been a good partner in doing business?: 9.4/10 (Category avg: 9.4/10)
  • Thematic Analysis: 8.7/10 (Category avg: 8.7/10)
  • Custom Reports and Dashboards: 9.0/10 (Category avg: 8.6/10)
  • Customer Service Channels: 9.0/10 (Category avg: 8.8/10)

Who Is the Company Behind Birdeye?

  • Seller: Birdeye
  • Company Website:
  • Year Founded: 2012
  • HQ Location: Palo Alto, CA
  • Twitter: @BirdEye_
    5,232 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    1,442 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Owner, Marketing Manager
  • Top Industries: Hospital & Health Care, Real Estate
  • Company Size: 47% Small, 34% Medium

What Do G2 Reviewers Say About Birdeye?

AI-generated summary from verified user reviews

Pros
  • Users value the ease of use of Birdeye, appreciating its intuitive navigation and efficient support team.
  • Users appreciate the efficiency in managing reviews with Birdeye, making feedback response quick and streamlined.
  • Users appreciate the efficiency in review management offered by Birdeye, streamlining customer feedback in one platform.
  • Users appreciate the fast and responsive customer support provided by Birdeye, enhancing their overall experience.
  • Users appreciate the centralized platform of Birdeye, simplifying patient engagement and reputation management efficiently.
Cons
  • Users feel the lack of missing features limits Birdeye's potential, wishing for more reports and integrations.
  • Users notice the need for improvement in the AI chatbot, as it struggles with complex queries and implementation issues.
  • Users find the dashboard challenging to navigate, especially when managing multiple locations and utilizing the search function.
  • Users experience a noticeable learning curve with Birdeye, especially when navigating its features initially.
  • Users note that Birdeye has limited features for review management, impacting the effectiveness of customer interactions.

What Are Recent G2 Reviews of Birdeye?

What Are G2 Users Discussing About Birdeye?

Medallia Customer Experience

Medallia Experience Cloud, an award-winning SaaS platform, leads the market in helping organizations understand, manage and improve the experiences of their customers, employees, and citizens. Medallia is equipped with the most comprehensive capabilities for capturing feedback and experience signals wherever customers are interacting, including: email, social, digital web and in-app, conversational messaging and connected devices. And, when combined with operational and transactional data fed into Medallia, organizations can understand every touchpoint along every customer journey. Medallia Athena brings AI and Machine Learning to the platform, detecting patterns, uncovering issues and new business opportunities, and predicting behavior, all to focus attention for smarter business decisions. Medallia delivers these insights in real-time, across the organization, so that the voice of the customer can be embedded in daily decisions made by everyone, from the frontline to the C-suite. Using Medallia Experience Cloud, organizations can make demonstrable improvements to the customer experience and employee experience, reducing churn, turning detractors into promoters and buyers, and creating in-the-moment cross-sell and up-sell opportunities. All of which help companies deliver clear and potent returns on investment. Learn what Medallia can do for your organization by requesting a demo at https://www.medallia.com/contact-us/

Average Rating: 4.5/5.0

Total Reviews: 207

How Do G2 Users Rate Medallia Customer Experience?

  • Has the product been a good partner in doing business?: 8.7/10 (Category avg: 9.4/10)
  • Thematic Analysis: 8.1/10 (Category avg: 8.7/10)
  • Custom Reports and Dashboards: 8.4/10 (Category avg: 8.6/10)
  • Customer Service Channels: 8.2/10 (Category avg: 8.8/10)

Who Is the Company Behind Medallia Customer Experience?

  • Seller: Medallia
  • Company Website:
  • Year Founded: 2001
  • HQ Location: San Francisco, CA
  • Twitter: @Medallia
    12,225 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    2,765 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Hospitality, Financial Services
  • Company Size: 64% Large, 21% Medium

What Do G2 Reviewers Say About Medallia Customer Experience?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the closed loop feedback process in Medallia, enhancing organizational engagement from all levels.
  • Users appreciate the ease of use of Medallia Customer Experience, enjoying its smooth setup and digestible data analysis.
  • Users appreciate the ease of use and AI integration of Medallia, enhancing data management and actionable insights.
  • Users appreciate the high touch client service of Medallia Customer Experience, valuing responsive support and actionable insights.
  • Users appreciate the grounded insights provided by Medallia Customer Experience, enhancing collaboration and data democratization.
Cons
  • Users find the steep learning curve of Medallia challenging, requiring significant time to master its features.
  • Users feel that Medallia's AI capabilities are behind compared to competitors, impacting onboarding and text analytics customization.
  • New users may face a challenging learning curve due to the platform's complexity and feature abundance.
  • Users find limitations in features and manual effort needed complicates feedback management, delaying valuable insights.
  • Users feel that engagement reporting and onboarding processes need enhancements for a better overall experience.

What Are Recent G2 Reviews of Medallia Customer Experience?

What Are G2 Users Discussing About Medallia Customer Experience?

AskNicely

AskNicely is the recognized leader in customer experience management and has the only desktop-to-mobile platform for people-powered businesses. We bring feedback, insights, coaching and brand-aligned service standards into the pocket of your frontline team who are now equipped to improve the service experience customers receive every day. Customer Feedback Automatically collect feedback from every customer at any point in the customer journey on any channel (Email, SMS or on a Webpage) with our playful & quick surveys, which display as personalized conversations that generate higher than average response rates. Automate Reviews and Referrals Use automated workflows to turn feedback into positive reviews that boost your online rating and referrals that become new business. Alternatively, increase customer retention by automating follow up messages with at-risk accounts or internal notifications which ensure each and every team member is alerted when necessary. Coaching & Recognition Empower every manager with the feedback and coaching tools they need to make every customer experience awesome. Including team and individual coaching prompts, employee experience information, and reporting capabilities all on a personalized dashboards for desktop or mobile. Business Insights Understand the gaps between your service standard and what is actually being delivered to see how every business unit, location, team or employee is performing against the rest. Know where to spend your time by visualizing what is or isn’t valued by customers.

Average Rating: 4.7/5.0

Total Reviews: 1,030

How Do G2 Users Rate AskNicely?

  • Has the product been a good partner in doing business?: 9.5/10 (Category avg: 9.4/10)

Who Is the Company Behind AskNicely?

  • Seller: AskNicely
  • Company Website:
  • Year Founded: 2014
  • HQ Location: Portland, OR
  • Twitter: @asknicely
    2,316 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    57 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Customer Success Manager, Marketing Manager
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 48% Medium, 43% Small

What Do G2 Reviewers Say About AskNicely?

AI-generated summary from verified user reviews

Pros
  • Users love the ease of use of AskNicely, thanks to its intuitive interface and straightforward setup process.
  • Users highlight the exceptional customer support from AskNicely, ensuring all inquiries and needs are promptly addressed.
  • Users appreciate the ease of collecting actionable customer feedback with AskNicely, enhancing coaching and performance reporting.
  • Users appreciate the real-time visibility AskNicely offers, enhancing customer service and overall effectiveness in managing feedback.
  • Users appreciate the easy setup of AskNicely, finding it straightforward and seamless for client engagement.
Cons
  • Users find the difficult reporting of AskNicely hampers their ability to manage feedback effectively and efficiently.
  • Users find the survey limitations frustrating, especially regarding contact deletion and low response rates.
  • Users find limited customization options frustrating, impacting their ability to adapt surveys and dashboards to their needs.
  • Users dislike the manual processes required for managing contacts and reporting, which can be time-consuming and inefficient.
  • Users feel that AskNicely requires improvement in shout out functionality and better integration with other systems.

What Are Recent G2 Reviews of AskNicely?

What Are G2 Users Discussing About AskNicely?

Sprig

Sprig is an enterprise survey platform powered by AI agents. We help organizations move from question to evidence faster by transforming how research is designed, fielded, and synthesized. Instead of relying on manual survey programming, static forms, and time-consuming analysis, Sprig combines modern survey infrastructure with specialized agents that accelerate every stage of the research process. Research teams use Sprig to run customer surveys, market research, experience measurement, journey research, concept testing, and strategic studies. Whether collecting feedback from customers, prospects, panel participants, or users inside a product, Sprig helps teams gather higher-quality data and uncover deeper insights. Three AI agents power every stage of the research process: Design Agent: Builds rigorous studies from survey documents, research goals, briefs, and existing questionnaires. Field Agent: Delivers adaptive surveys that personalize questions and gather richer feedback across every channel. Synthesize Agent: Transforms responses into evidence-backed reports, themes, and recommendations. Leading companies including Microsoft, Figma, Notion, Ramp, DoorDash, Coinbase, Harvey, and Robinhood use Sprig to continuously learn from customers, understand markets, validate ideas, and improve products. By combining enterprise survey capabilities with AI-powered agents, Sprig enables teams to move faster, make better decisions, and turn research into a competitive advantage.

Average Rating: 4.3/5.0

Total Reviews: 197

How Do G2 Users Rate Sprig?

  • Has the product been a good partner in doing business?: 9.1/10 (Category avg: 9.4/10)
  • Thematic Analysis: 8.6/10 (Category avg: 8.7/10)
  • Custom Reports and Dashboards: 7.8/10 (Category avg: 8.6/10)
  • Customer Service Channels: 5.4/10 (Category avg: 8.8/10)

Who Is the Company Behind Sprig?

  • Seller: Sprig
  • Company Website:
  • Year Founded: 2019
  • HQ Location: San Francisco, California
  • Twitter: @Sprig
    2,085 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    261 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Product Manager, Product Designer
  • Top Industries: Computer Software, Financial Services
  • Company Size: 61% Medium, 28% Large

What Do G2 Reviewers Say About Sprig?

AI-generated summary from verified user reviews

Pros
  • Users love the easy setup of Sprig, making it accessible for non-technical individuals and efficient for insights.
  • Users appreciate the easy integrations of Sprig, facilitating seamless data tracking and communication within their workflow.
  • Users value the real-time feedback management of Sprig, enhancing insights and accelerating study outcomes.
  • Users praise the responsive customer support of Sprig, making assistance readily available during technical challenges.
  • Users find Sprig's ease of use refreshing, appreciating its intuitive setup and seamless integration with tools like Slack.
Cons
  • Users face issues with survey navigation and logic, making it challenging to extract meaningful insights.
  • Users struggle with survey limitations, facing navigation issues, lack of informative responses, and potential high costs.
  • Users find the setup process time-consuming due to delayed support responses and complex billing management.
  • Users face dashboard issues with Sprig, including frequent resets and confusing data formats, making surveys challenging to manage.
  • Users face challenges with data inaccuracy in Sprig, as export formatting and billing clarity can be frustrating.

What Are Recent G2 Reviews of Sprig?

Calabrio ONE

Calabrio ONE is now Verint. The workforce engagement and contact center intelligence capabilities you knew as Calabrio ONE are now offered through Verint CX Automation Platform – with expanded AI capabilities, deeper integrations, and the same focus on agent experience and customer outcomes. The Verint CX Automation Platform helps contact centers automate CX workflows and deliver measurable outcomes. Built to run on your existing infrastructure, it integrates with any CCaaS, CRM, or AI model. Powered by a shared CX Data Hub and Verint Da Vinci™ AI, the platform learns from every interaction to drive automation across self-service, agent support, analytics, quality, and workforce engagement.

Average Rating: 4.4/5.0

Total Reviews: 436

How Do G2 Users Rate Calabrio ONE?

  • Has the product been a good partner in doing business?: 8.8/10 (Category avg: 9.4/10)
  • Thematic Analysis: 8.3/10 (Category avg: 8.7/10)
  • Custom Reports and Dashboards: 8.5/10 (Category avg: 8.6/10)
  • Customer Service Channels: 8.1/10 (Category avg: 8.8/10)

Who Is the Company Behind Calabrio ONE?

  • Seller: Verint
  • Company Website:
  • Year Founded: 1994
  • HQ Location: Melville, New York
  • Twitter: @Verint
    7,739 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    4,316 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Risk Investigator, Customer Service Representative
  • Top Industries: Consumer Services, Hospital & Health Care
  • Company Size: 53% Medium, 35% Large

What Do G2 Reviewers Say About Calabrio ONE?

AI-generated summary from verified user reviews

Pros
  • Users value the ease of use of Calabrio ONE, enhancing operational efficiency and streamlining various processes effortlessly.
  • Users find that Calabrio ONE improves operational efficiency, transforming time-consuming tasks into quick, effortless processes.
  • Users value the ease of use and regular updates of Calabrio ONE, enhancing productivity and customer service.
  • Users value the flexible scheduling feature of Calabrio ONE, enhancing agent satisfaction in dynamic work environments.
  • Users appreciate the simplicity and efficiency of Calabrio ONE's customer support, enhancing decision-making and performance insights.
Cons
  • Users face inadequate reporting, with confusing Insights, incorrect data, and frustrating technical issues affecting usability.
  • Users frequently face poor reporting challenges with Calabrio ONE, contributing to frustration and lack of confidence in analytics.
  • Users express concerns about missing features, citing issues like unclear subscription management and limited data visibility.
  • Users often face inaccurate data analysis with Calabrio ONE, leading to confusion and lack of confidence in reporting.
  • Users find the platform not intuitive, struggling with navigation, training, and IT issues affecting usability.

What Are Recent G2 Reviews of Calabrio ONE?

What Are G2 Users Discussing About Calabrio ONE?

ReputationStacker

ReputationStacker’s reputation management software helps businesses get more reviews, rank higher in local search, and win more customers... automatically. It is a completely hands-off system designed to scale effortlessly, making it especially powerful for local businesses, multi-location brands, and healthcare organizations looking to boost reviews, improve customer experience, and dominate local search. • Automated Campaigns → Save Time & Drive Volume: Automatically triggers SMS and email review invitations, allowing you to focus on running your business while the system consistently drives new reviews on Google, Facebook, and other major platforms. • AI Review Replies & Sentiment Reports → Smart CX Management: Streamline your response workflow with intelligent AI review replies, while detailed sentiment reports turn qualitative feedback and NPS surveys into quantified, actionable data to resolve issues privately. • Multi-Location Control → Protect Brand Consistency: Centralizes review monitoring and customer experience tracking for thousands of locations in a single dashboard, ensuring a stellar online reputation across your entire brand footprint. • Granular Permissions → Delegate Safely: Uses a secure, four-tier user permission structure, allowing you to safely delegate local review management to staff, location managers, or franchise owners without losing control of your master account settings. • Workflow Integrations → Eliminate Manual Effort: Seamlessly connects with your CRM, POS, or practice management software to run in the background, automatically turning daily transactions into new review opportunities. By unifying automated review acquisition with powerful customer experience tools, ReputationStacker turns feedback into your strongest growth engine. Whether you are managing a single local storefront or coordinating thousands of franchise locations, the platform gives you the tools to listen to your customers, improve operational performance, and dominate local search.

Average Rating: 4.9/5.0

Total Reviews: 125

How Do G2 Users Rate ReputationStacker?

  • Has the product been a good partner in doing business?: 9.9/10 (Category avg: 9.4/10)
  • Thematic Analysis: 10.0/10 (Category avg: 8.7/10)
  • Custom Reports and Dashboards: 10.0/10 (Category avg: 8.6/10)
  • Customer Service Channels: 10.0/10 (Category avg: 8.8/10)

Who Is the Company Behind ReputationStacker?

Who Uses This Product?

  • Who Uses This: Manager, Owner
  • Top Industries: Consumer Services, Hospital & Health Care
  • Company Size: 57% Small, 32% Medium

What Do G2 Reviewers Say About ReputationStacker?

AI-generated summary from verified user reviews

Pros
  • Users find ReputationStacker to be simple and easy to use, enabling effortless integration and effective review collection.
  • Users value the ease of use of ReputationStacker, finding it simplifies online reputation management effortlessly.
  • Users praise the automation of review collection by ReputationStacker, enhancing their online reputation management effortlessly.
  • Users love the automation of ReputationStacker, effortlessly collecting reviews and saving time across multiple locations.
  • Users appreciate the easy setup of ReputationStacker, seamlessly integrating with systems for hassle-free reputation management.
Cons
  • Users experience connection issues with ReputationStacker, but appreciate the strong onboarding support provided.
  • Users find the difficult learning curve in combining filters frustrating, wishing for better documentation and guidance.
  • Users find the costly extra charges for exceeding the text message limit frustrating and inconvenient.
  • Users find filtering options confusing when multiple criteria are combined, highlighting a need for better documentation.
  • Users appreciate the filtering limitations of ReputationStacker, expressing a need for better guidance on combining multiple options.

What Are Recent G2 Reviews of ReputationStacker?

What Are G2 Users Discussing About ReputationStacker?

Edge

Edge (formerly EyeRate), the leading employee-driven growth platform, unlocks employees as a thriving sales and marketing channel for multi-location service brands like European Wax Center, Massage Envy, Gold’s Gym, Driven Brands, and Xponential Fitness. The Edge (Employee-Driven Growth Engine) platform transforms frontline teams into a trusted network of brand promoters with employee rewards that are aligned to sales growth. Edge’s industry-leading technology integrates with major Point of Sale (POS) systems enabling corporate and franchise teams to automate their customer feedback and sales competitions for thousands of locations. Edge equips operational managers to improve employee recognition with rewards for driving positive online reviews. We are headquartered in Sacramento and backed by investors like Mucker Capital, Jason Calacanis’ Launch Accelerator, and Moneta Ventures to redefine how frontline employees earn and service brands win.

Average Rating: 4.8/5.0

Total Reviews: 204

How Do G2 Users Rate Edge?

  • Has the product been a good partner in doing business?: 9.9/10 (Category avg: 9.4/10)
  • Thematic Analysis: 9.3/10 (Category avg: 8.7/10)
  • Custom Reports and Dashboards: 9.4/10 (Category avg: 8.6/10)
  • Customer Service Channels: 9.2/10 (Category avg: 8.8/10)

Who Is the Company Behind Edge?

  • Seller: Edge
  • Year Founded: 2019
  • HQ Location: Elk Grove, US
  • LinkedIn® Page: www.linkedin.com
    66 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Budtender, General Manager
  • Top Industries: Retail, Health, Wellness and Fitness
  • Company Size: 65% Small, 29% Medium

What Do G2 Reviewers Say About Edge?

AI-generated summary from verified user reviews

Pros
  • Users value the engaging internal competitions and quick support from Edge, enhancing motivation and employee satisfaction.
  • Users commend the quick and efficient customer support of Edge, especially praising representatives like Timber and Jaslyn.
  • Users value the ease of use of Edge, highlighting its effectiveness and seamless experience for problem resolution.
  • Users love how Edge enhances their service with increased employee engagement and boosts customer reviews significantly.
  • Users value the ease of navigation in Edge, complemented by responsive customer support and helpful staff.
Cons
  • Users report poor customer support due to complicated login issues and delays in receiving assistance for account problems.
  • Users experience delays with deposits and transfers, sometimes taking much longer than expected.
  • Users experience a steep learning curve with Edge, especially with account setups and monthly cap details.
  • Users find it frustrating that the missing features like transferable reviews and balance limitations affect usability.
  • Users experience review management challenges, needing support for moving reviews and understanding the process better.

What Are Recent G2 Reviews of Edge?

What Are G2 Users Discussing About Edge?

InMoment Experience Improvement (XI) Platform

InMoment, the leader in improving experiences and the highest recommended CX platform and services company in the world is renowned for helping clients collect and integrate customer experience data to uncover the insights that enable the smartest actions. As the pace setters in applying award-winning AI, its global clients activate every byte of their experience data—from structured surveys and social reviews to unstructured conversations from call logs, emails, support tickets, and chat transcripts to breakdown data silos. This unique technology combined with in-house industry experts empower brands to gain ROI from their CX programs in half the time as its competitors. Unlock the true potential of every piece of customer data with InMoment. To learn more, visit inmoment.com

Average Rating: 4.7/5.0

Total Reviews: 314

How Do G2 Users Rate InMoment Experience Improvement (XI) Platform?

  • Has the product been a good partner in doing business?: 9.3/10 (Category avg: 9.4/10)
  • Thematic Analysis: 7.2/10 (Category avg: 8.7/10)
  • Custom Reports and Dashboards: 8.3/10 (Category avg: 8.6/10)
  • Customer Service Channels: 9.2/10 (Category avg: 8.8/10)

Who Is the Company Behind InMoment Experience Improvement (XI) Platform?

Who Uses This Product?

  • Who Uses This: Product Manager, Customer Success Manager
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 47% Small, 39% Medium

What Are Recent G2 Reviews of InMoment Experience Improvement (XI) Platform?

What Are G2 Users Discussing About InMoment Experience Improvement (XI) Platform?

Hotjar by Contentsquare

Hotjar by Contentsquare is a digital experience insights platform designed to help individuals, startups, and growing businesses understand what their website or web app visitors are doing — and why. Trusted by over 1 million websites across 180+ countries, it is the go-to behavior analytics tool for teams who want fast, actionable insights without needing a data analyst or a complex setup. At the core of the platform are three product areas: Observe, Ask, and Engage. Observe tools — including Heatmaps and Session Recordings — let you see exactly how users interact with your website. Heatmaps visualize where people click, scroll, and move, helping you spot areas of friction or missed opportunity at a glance. Session Recordings capture real user journeys so you can watch individual visits, identify behavior trends, and uncover bugs with console tracking. Ask tools — including Surveys and a Feedback Widget — bring the voice of your customers directly into the product experience. Run on-site or external surveys, trigger them at the right moment in the user journey, and choose from 30+ pre-built templates covering topics like churn, NPS, product satisfaction, and content relevance. Engage streamlines the entire user research process from end to end: recruit participants, schedule sessions, conduct interviews, and get automatic recordings and transcripts — all in one place. What sets Hotjar by Contentsquare apart is its combination of depth and simplicity. The tools are intuitive enough for marketers, designers, and product managers to use independently, yet powerful enough to surface meaningful insights that drive real decisions. Hotjar complements your existing analytics stack — tools like Google Analytics or Mixpanel — by adding the qualitative layer that explains the numbers.

Average Rating: 4.3/5.0

Total Reviews: 332

How Do G2 Users Rate Hotjar by Contentsquare?

  • Has the product been a good partner in doing business?: 8.7/10 (Category avg: 9.4/10)
  • Thematic Analysis: 8.8/10 (Category avg: 8.7/10)
  • Custom Reports and Dashboards: 8.6/10 (Category avg: 8.6/10)
  • Customer Service Channels: 7.8/10 (Category avg: 8.8/10)

Who Is the Company Behind Hotjar by Contentsquare?

  • Seller: Contentsquare
  • Year Founded: 2012
  • HQ Location: Paris
  • Twitter: @Contentsquare
    6,548 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    1,688 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Product Manager, Digital Marketing Specialist
  • Top Industries: Marketing and Advertising, Computer Software
  • Company Size: 52% Small, 37% Medium

What Do G2 Reviewers Say About Hotjar by Contentsquare?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of Hotjar, finding it straightforward to set up and understand for improving UX.
  • Users value the easy setup and insightful features of Hotjar, significantly enhancing their understanding of user experience.
  • Users value the comprehensive heatmaps of Hotjar, which provide crucial visual insights into user interactions and issues.
  • Users find Hotjar's helpful insights essential for identifying UX issues and improving website performance effectively.
  • Users value the session replay feature of Hotjar for its intuitive insights into user interactions and UX improvements.
Cons
  • Users often face a steep learning curve with Hotjar, which can hinder initial adoption and feature utilization.
  • Users experience missing features in Hotjar, with inaccurate heatmaps and limited analytics hindering overall effectiveness.
  • Users find the difficult filtering options in Hotjar frustrating, particularly when managing high volumes of recordings.
  • Users note that Hotjar can be quite expensive, especially with pricing based on individual features for growing businesses.
  • Users experience filtering issues with Hotjar, as data segmentation can be complicated and less intuitive.

What Are Recent G2 Reviews of Hotjar by Contentsquare?

What Are G2 Users Discussing About Hotjar by Contentsquare?

Survicate

Survicate is a customer feedback platform built for product, research, marketing, and CX teams. Collect feedback across every channel, analyze it with AI and customizable dashboards, and act on it through 40+ native integrations, all in one place. Start with surveys. Deploy targeted CSAT, NPS, and custom surveys across your website, mobile app, email, Braze In-App messages, and Intercom chat. Advanced logic, behavioral targeting, and AI-generated follow-up questions help you ask the right people the right questions at the right moment. Then go further. Insights Hub automatically categorizes feedback, detects trends, and surfaces patterns across all your sources. Ask Research Assistant a question and get instant answers backed by actual customer quotes, no manual digging required. Finally, close the loop. Push feedback directly to the tools your teams already use: create Jira tickets from bug reports, sync responses to HubSpot or Salesforce, trigger automated workflows in Braze or Klaviyo, and keep everyone aligned with real-time Slack summaries. Feedback stops being a report, joins discussions where they happen, and starts driving decisions that matter. Why teams choose Survicate: - Multi-channel surveys with behavioral targeting and advanced logic - AI that categorizes feedback and detects trends automatically - Customizable dashboards for a real-time view of key metrics across teams - Research Assistant for instant, source-backed answers to research questions - 40+ native integrations with HubSpot, Salesforce, Braze, Zendesk, and more - Every AI insight backed by verifiable customer quotes With Survicate, customer feedback stops being noise and starts driving the decisions that matter.

Average Rating: 4.6/5.0

Total Reviews: 203

How Do G2 Users Rate Survicate?

  • Has the product been a good partner in doing business?: 9.4/10 (Category avg: 9.4/10)
  • Thematic Analysis: 7.0/10 (Category avg: 8.7/10)
  • Custom Reports and Dashboards: 8.3/10 (Category avg: 8.6/10)
  • Customer Service Channels: 8.7/10 (Category avg: 8.8/10)

Who Is the Company Behind Survicate?

  • Seller: Survicate
  • Company Website:
  • Year Founded: 2013
  • HQ Location: Warsaw, MA
  • Twitter: @Survicate
    12,830 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    58 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Product Manager
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 47% Small, 42% Medium

What Do G2 Reviewers Say About Survicate?

AI-generated summary from verified user reviews

Pros
  • Users find Survicate's ease of use remarkable, enabling quick survey creation and efficient utilization of client feedback.
  • Users appreciate the versatile survey management of Survicate, enjoying intuitive design and stellar customer support for feedback collection.
  • Users highlight the stellar customer support of Survicate, praising its responsiveness and helpfulness in addressing issues.
  • Users value the multiple easy integrations offered by Survicate, enhancing functionality and efficiency in their workflows.
  • Users are impressed with the seamless integrations of Survicate, enhancing their survey deployment and data collection experience.
Cons
  • Users face challenges with audience targeting and customization in Survicate, limiting their overall effectiveness and flexibility.
  • Users highlight audience targeting limitations and insufficient customization options, impacting overall functionality and flexibility.
  • Users find limited customization in Survicate, restraining their ability to personalize widgets and surveys effectively.
  • Users note survey limitations in customization options and insufficient analysis features, impacting overall flexibility and user experience.
  • Users find Survicate's missing features frustrating, citing limitations in customization and audience targeting automation.

What Are Recent G2 Reviews of Survicate?

What Are G2 Users Discussing About Survicate?

Resonate CX

Your Vision + Our Platform = Brand Advocates All customers and employees want is to be heard. We bridge the gap between you and your customers to create brand advocates. Our platform uses award-winning AI tools and machine learning to analyse data across interactions, including facial and text analytics to provide valuable insight, amplify strengths, and establish your front line. With our vast experience spanning across markets and domains, we have pioneered feedback and experience management for diverse sectors including B2B, retail, education, finance, and even Local Government Authorities. This cross-domain expertise positions us uniquely, allowing us to offer comprehensive experience insights to our clients, empowering them to make a genuine impact.

Average Rating: 4.6/5.0

Total Reviews: 503

How Do G2 Users Rate Resonate CX?

  • Has the product been a good partner in doing business?: 9.6/10 (Category avg: 9.4/10)
  • Thematic Analysis: 8.9/10 (Category avg: 8.7/10)
  • Custom Reports and Dashboards: 9.1/10 (Category avg: 8.6/10)
  • Customer Service Channels: 8.8/10 (Category avg: 8.8/10)

Who Is the Company Behind Resonate CX?

  • Seller: Resonate Solutions
  • Company Website:
  • Year Founded: 2001
  • HQ Location: North Sydney, Australia
  • Twitter: @ResonateAU
    214 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    63 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Store Manager, Store manager
  • Top Industries: Retail, Education Management
  • Company Size: 35% Small, 35% Large

What Do G2 Reviewers Say About Resonate CX?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of Resonate CX, finding it efficient for viewing reports and trends.
  • Users find Resonate CX to be a helpful management tool, enhancing team training and providing valuable insights.
  • Users appreciate the efficient feedback management of Resonate CX, enabling significant improvements in customer experience and retention.
  • Users value the impactful customer feedback from Resonate CX, enhancing their ability to improve customer experiences effectively.
  • Users appreciate the quick insights generation of Resonate CX, enabling them to identify improvement areas effectively.
Cons
  • Users express frustration over scoring system issues that lead to inaccurate score representation despite positive experiences.
  • Users face challenges with inadequate feedback due to delays and irrelevant responses impacting score improvement.
  • Users face challenges with reporting issues as false claims affect NPS and some stats are not live.
  • Users express concerns over survey issues, highlighting a need for more transparency and constructive feedback mechanisms.
  • Users find the interface not intuitive, leading to confusion with navigation and data relevance on Resonate CX.

What Are Recent G2 Reviews of Resonate CX?

Medallia Agent Connect

Stella Connect by Medallia is the first platform that connects customer feedback, QA, and coaching, giving CX leaders visibility into performance and driving improvement of frontline teams. Create a motivated and engaged work-from-anywhere team that brings a human touch to every customer interaction. Gain Visibility into Performance: Whether your service center is remote, co-located, operated internally, or you work with BPOs, easily access insights to understand how your entire service organization is performing. Quickly identify positive and negative trends across your team, highlight top and bottom performers, and spotlight opportunities for in-the-moment coaching. Engage and Motivate Your Team, No Matter Where They Sit: It’s undeniable that employee engagement drives performance. Stella Connect helps you better understand what motivates your top performing agents and optimize the agent experience. Also, agents get direct access to their real-time customer feedback, which motivates them to bring their “A” game to every customer interaction. Drive Efficiency and Improvement: Stella Connect helps drive efficiency and performance improvements for your front-line team. Stella Connect connects customer feedback to coaching and QA in one easy-to-use platform. This allows teams to eliminate point solutions, and reduces the time and effort traditionally required to coach and manage a team of agents.

Average Rating: 4.6/5.0

Total Reviews: 265

How Do G2 Users Rate Medallia Agent Connect?

  • Has the product been a good partner in doing business?: 9.3/10 (Category avg: 9.4/10)
  • Thematic Analysis: 9.0/10 (Category avg: 8.7/10)
  • Custom Reports and Dashboards: 8.3/10 (Category avg: 8.6/10)
  • Customer Service Channels: 9.2/10 (Category avg: 8.8/10)

Who Is the Company Behind Medallia Agent Connect?

  • Seller: Medallia
  • Year Founded: 2001
  • HQ Location: San Francisco, CA
  • Twitter: @Medallia
    12,225 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    2,765 employees on LinkedIn®
  • Phone: 650-321-3000

Who Uses This Product?

  • Who Uses This: Customer Advocate, Customer Champion
  • Top Industries: Retail, Consumer Services
  • Company Size: 54% Medium, 38% Small

What Do G2 Reviewers Say About Medallia Agent Connect?

AI-generated summary from verified user reviews

Cons
  • Users express dissatisfaction with Medallia's expensive pricing and lack of communication during renewal processes, feeling neglected.
  • Users express frustration over expensive features, citing unexpected price increases and lack of communication on renewals.
  • Users express disappointment over lack of communication regarding auto-renewals and contract adjustments, feeling neglected by Medallia.
  • Users express frustration over poor customer support, feeling neglected and unsupported during account management issues.
  • Users express frustration over poor management, citing lack of communication and support regarding renewal processes and adjustments.

What Are Recent G2 Reviews of Medallia Agent Connect?

Birdie

Birdie is a Customer Intelligence and Customer Experience platform for regulated, high-stakes industries in financial services and fintech. It is the Customer Context Platform: the only system that unites Customer Intelligence (voice of customer and feedback analytics) and Frontline Intelligence (agent quality assurance) into one closed-loop CX decision system. Most customer intelligence and feedback analytics tools stop at insight. Most quality assurance tools stop at a scorecard. Birdie closes the loop: it detects the signal, diagnoses the root cause, prioritizes the fix by revenue and churn risk rather than ticket volume, and proves the fix worked. Because every AI decision comes with its reasoning, the customer quote plus the logic, compliance and risk teams get an audit trail instead of a black box. Connected to Zendesk, Salesforce, Intercom, Slack, Snowflake, and Claude via MCP, Birdie analyzes 50M+ monthly customer interactions for CX, support, and product leaders at banks, credit unions, and fintechs like Nubank, KOHO, and Patreon. The results: feedback cycles cut from two weeks to under 24 hours. Support volume down 75% while CSAT climbed from 73 to 91. Churn prevented, revenue preserved. If your team still moves from insight to action by hand, or your quality assurance program still lives in a spreadsheet, Birdie closes that gap.

Average Rating: 4.8/5.0

Total Reviews: 43

How Do G2 Users Rate Birdie?

  • Has the product been a good partner in doing business?: 9.4/10 (Category avg: 9.4/10)
  • Thematic Analysis: 9.8/10 (Category avg: 8.7/10)
  • Custom Reports and Dashboards: 6.7/10 (Category avg: 8.6/10)
  • Customer Service Channels: 10.0/10 (Category avg: 8.8/10)

Who Is the Company Behind Birdie?

  • Seller: Birdie.ai
  • Company Website:
  • Year Founded: 2019
  • HQ Location: Palo Alto, US
  • LinkedIn® Page: www.linkedin.com
    63 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Financial Services
  • Company Size: 56% Medium, 35% Large

What Are Recent G2 Reviews of Birdie?

Bizrate Insights

Bizrate Insights is a voice-of-customer solution that helps ecommerce brands turn real buyer feedback into measurable growth. We offer a complete view of what’s working and what’s not, based on verified customer feedback taken at key moments across the shopping journey, from pre-purchase through post-fulfillment. Those survey responses power trusted UGC (like product reviews and Seller Ratings) and real-time KPIs we layer with in-person, expert human insights. We help you understand why customers abandon your site, what they love, where they had friction, and where they are shopping after they bounce. This will help you grow revenue and increase loyalty while boosting your online reputation.

Average Rating: 4.6/5.0

Total Reviews: 37

How Do G2 Users Rate Bizrate Insights?

  • Has the product been a good partner in doing business?: 9.5/10 (Category avg: 9.4/10)
  • Thematic Analysis: 6.4/10 (Category avg: 8.7/10)
  • Custom Reports and Dashboards: 7.6/10 (Category avg: 8.6/10)
  • Customer Service Channels: 6.5/10 (Category avg: 8.8/10)

Who Is the Company Behind Bizrate Insights?

  • Seller: Bizrate Insights
  • Company Website:
  • Year Founded: 1996
  • HQ Location: Stamford, CT
  • LinkedIn® Page: www.linkedin.com
    49 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Retail, Consumer Goods
  • Company Size: 49% Medium, 30% Small

What Do G2 Reviewers Say About Bizrate Insights?

AI-generated summary from verified user reviews

Pros
  • Users value the excellent customer support provided by Bizrate Insights, ensuring personalized and effective assistance throughout the process.
  • Users value the detailed customer feedback from Bizrate Insights, which aids in identifying areas for improvement.
  • Users value the ease of use in Bizrate Insights, simplifying data management and enhancing customer feedback analysis.
  • Users value the detailed feedback management of Bizrate Insights, enhancing understanding and improvement of customer experiences.
  • Users value the actionable insights from Bizrate, enabling them to improve customer experience and drive business results.
Cons
  • Users find customization limitations in Bizrate Insights, hindering flexibility and missing feedback from potential customers.
  • Users express frustration with the survey design limitations that hinder usability and modern appeal of Bizrate Insights.
  • Users find the limited customization of surveys and reporting features frustrating, impacting data analysis and feedback capture.
  • Users find the limited data analysis capabilities hinder their ability to perform in-depth customer journey evaluations.
  • Users face missing features, such as limited data retention and inadequate depth for complex analyses, leading to frustration.

What Are Recent G2 Reviews of Bizrate Insights?

Inia Debnath
ID
Researched and written by Inia Debnath
Updated