# Second Nature AI Reviews **Vendor:** Second Nature **Category:** [Sales Training and Onboarding Software](https://www.g2.com/categories/sales-training-and-onboarding) **Average Rating:** 4.7/5.0 **Total Reviews:** 309 ## About Second Nature AI Second Nature is a cutting-edge AI role play training solution designed to enhance onboarding, development, and coaching for teams at scale. This innovative platform allows users to create realistic role play training simulations, enabling teams to practice various conversations with human-like AI avatars. By fostering a practice-based learning environment, Second Nature helps employees build confidence, refine their skills, and ultimately drive better results in their roles. Targeted primarily at organizations looking to streamline their training processes, Second Nature is particularly beneficial for companies that prioritize employee development and effective onboarding. The platform caters to a wide range of industries, making it suitable for sales teams, customer service representatives, and any personnel that require strong communication skills. With its ability to simulate real-world scenarios, Second Nature provides a unique opportunity for teams to engage in hands-on practice that traditional training methods often lack. One of the standout features of Second Nature is its ease of use. Users can create role play simulations in just minutes by typing a few prompts or uploading existing training materials. This flexibility allows organizations to quickly adapt their training programs to meet evolving needs. Additionally, Second Nature seamlessly integrates with various Learning Management Systems (LMS) via SCORM or LTI, including popular platforms like Workday, Adobe Learning Manager, and Cornerstone. This ensures that companies can incorporate Second Nature into their existing training frameworks without disruption. The platform's analytics capabilities further enhance its value proposition. Second Nature provides comprehensive insights into employee performance, usage details, and session overviews, allowing organizations to identify what is working well and where improvements can be made. By leveraging these analytics, companies can make informed decisions about their training strategies, ultimately leading to improved proficiency and reduced onboarding time by up to 30%. Powered by generative AI and machine learning, Second Nature delivers immersive role-play simulations that engage users in natural-language conversations. The AI-driven personas are designed to ask questions, pose objections, and adjust their tone, creating a dynamic learning experience. After each session, the AI evaluates participants on knowledge accuracy, conversational style, and essential soft skills such as clarity and confidence. This rigorous assessment ensures that employees are not only learning but are also prepared to apply their skills effectively in real-world situations. With its proven performance, Second Nature has become a trusted solution for leading companies like Adobe, Oracle, and T-Mobile, solidifying its position as a leader in AI role play training. ## Second Nature AI Pros & Cons **What users like:** - Users praise Second Nature AI for its **sales improvement capabilities** , enhancing pitches and productivity effectively. (48 reviews) - Users enjoy the **ease of use** with Second Nature AI, making it accessible and intuitive for everyone. (37 reviews) - Users praise the **exceptional AI integration** in Second Nature AI, enhancing training efficiency and engagement for sales teams. (27 reviews) - Users rave about the **effective coaching features** of Second Nature AI, enhancing their skills and confidence in sales. (26 reviews) - Users value the **effective employee development** features of Second Nature AI, enhancing sales training and performance significantly. (24 reviews) - Performance Improvement (20 reviews) - Course Creation (16 reviews) - Interactive Dynamics (15 reviews) - Customer Support (14 reviews) - Intuitive (11 reviews) **What users dislike:** - Voice Recognition Issues (8 reviews) - Bug Issues (6 reviews) - Users find the **learning curve challenging** , making it difficult for beginners to get started with Second Nature AI. (6 reviews) - Slow Performance (6 reviews) - Users find the **time-consuming learning** curve for Second Nature AI challenging, especially for beginners unfamiliar with the application. (5 reviews) - Expensive (4 reviews) - Slow Loading (4 reviews) - Users express frustration with **AI inaccuracy** as it sometimes misunderstands context or provides irrelevant responses. (3 reviews) - Users report experiencing **inaccurate information** from Second Nature AI, leading to frustrating and unrelated responses during conversations. (3 reviews) - Users feel that **language issues** hinder accessibility and can complicate the user experience, particularly for non-English speakers. (3 reviews) ## Second Nature AI Reviews ### 1. Flexible and interactive, great for role-play for agents with various customer types. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care **Reviewed Date:** April 22, 2026 **What do you like best about Second Nature AI?** What stands out right away is how realistic the simulations feel. The AI personas respond dynamically, which makes practicing things like discovery calls, cold outreach, and objection handling surprisingly engaging. It’s a big step up from static scripts or traditional role-play since you can practice anytime and get immediate feedback on your performance. Another strong point is customization. You can upload your own materials—like sales decks or call recordings—and build tailored scenarios. That makes it actually useful for real-world prep instead of generic practice. The instant scoring and feedback on things like tone, clarity, and confidence also help you identify specific areas to improve. **What do you dislike about Second Nature AI?** The conversations can still feel a bit structured, and if you’re experienced, you might notice patterns or ways to “game” the system rather than truly improve. Some users also mention that while it’s great for practicing frameworks and messaging, it doesn’t fully replace the nuance of real human interaction. **What problems is Second Nature AI solving and how is that benefiting you?** Second Nature is a powerful training tool, especially for onboarding or sharpening specific skills. It’s best used as a supplement to real conversations rather than a complete replacement—but if you use it consistently, it can definitely help build confidence and reduce ramp-up time. ### 2. Easy Content Creation **Rating:** 5.0/5.0 stars **Reviewed by:** Crimson D. **Reviewed Date:** April 21, 2026 **What do you like best about Second Nature AI?** What I like best about Second Nature AI is how seamlessly it complements the content I develop in Articulate Rise. The platform is intuitive and easy to navigate, which makes the creation process efficient and straightforward. I especially appreciate how simple it is to build and customize personas, allowing me to create realistic, targeted practice scenarios. Importing scripts is also quick and hassle-free, which helps streamline my workflow and reduces development time. Overall, it’s a highly user-friendly tool that enhances the effectiveness of my training content. **What do you dislike about Second Nature AI?** What I like least about Second Nature AI is that the available persona options can feel somewhat limited. While the existing personas are effective, having a broader range of customizable or pre-built personas would provide more flexibility and allow for even more tailored, diverse training scenarios. Expanding this area would further enhance the platform’s ability to meet a wider variety of learning needs **What problems is Second Nature AI solving and how is that benefiting you?** Second Nature AI helps solve the challenge of providing agents with consistent, one-on-one practice opportunities to refine their skills. It allows them to engage in realistic role-play scenarios independently, giving them the space to practice their process, build confidence, and improve performance without always requiring a live facilitator. This makes training more scalable while still maintaining a personalized, hands-on learning experience. ### 3. Excellent system with very user friendly build and simulation user process. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance **Reviewed Date:** April 21, 2026 **What do you like best about Second Nature AI?** The intuitive sim building experience. You are able to customize the build, provide feedback during the process and craft a unique user experience every time. One of my favorite new features is the ability to add documents and reference files for the AI to use which allows a more personalized experience. **What do you dislike about Second Nature AI?** Only thing I would change is to have the system keep a memory of previous builds that could be referenced to teach it how we customize features, eliminating the need to recreate from scratch each time. **What problems is Second Nature AI solving and how is that benefiting you?** Practice in a controlled safe environment. Users can practice call flow, objection handling and any other consumer challenging situation to ensure accurate completion and scoring with personalized feedback on each session. ### 4. The platform is described as easy to navigate, making it straightforward to build and customize personas, import scripts, and create training scenarios — all with minimal friction. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Chemicals | Small-Business (50 or fewer emp.) **Reviewed Date:** May 20, 2026 **What do you like best about Second Nature AI?** The platform is described as easy to navigate, making it straightforward to build and customize personas, import scripts, and create training scenarios — all with minimal friction. **What do you dislike about Second Nature AI?** The platform is described as easy to navigate, making it straightforward to build and customize personas, import scripts, and create training scenarios — all with minimal friction. **What problems is Second Nature AI solving and how is that benefiting you?** Onboarding new reps across remote locations was challenging due to different quality. The platform helps improve onboarding by enabling high-quality training for new reps, reducing the time it takes for them to become fully prepared to handle real customer calls. ### 5. Practical Training Without the Pressure **Rating:** 5.0/5.0 stars **Reviewed by:** Joao Pedro M. | Advanced Support N2 | Support Analyst | Remote Resolution Teams, Mid-Market (51-1000 emp.) **Reviewed Date:** May 25, 2026 **What do you like best about Second Nature AI?** Before interacting with actual clients, Second Nature provided a secure environment for our new staff to practise challenging discussions. During role-playing sessions, I found the AI reactions to be quite natural. The setup procedure went more quickly than anticipated. **What do you dislike about Second Nature AI?** To better fit issues unique to a certain industry, several conversation scenarios require slight modifications. Managers might find it simpler to summarise a few reports. **What problems is Second Nature AI solving and how is that benefiting you?** We relied too much on senior staff shadowing in our onboarding procedure. Before managing in-person interactions, Second Nature assisted staff members in gaining confidence and practicing on their own. ### 6. Effective AI Role-Play Tool for Sales Readiness and Onboarding **Rating:** 4.5/5.0 stars **Reviewed by:** Rian R. | Sales Coach, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** May 19, 2026 **What do you like best about Second Nature AI?** Users consistently praise the lifelike conversation simulations. **What do you dislike about Second Nature AI?** Works better for structured scenarios than highly open-ended conversations **What problems is Second Nature AI solving and how is that benefiting you?** It helps me and my team improve sales readiness by giving reps more opportunities to practice real customer conversations. This builds confidence, improves messaging consistency, and reduces the time needed for new employees to become fully prepared for live calls. ### 7. Second Nature has been extremely helpful and innovative when working with us. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance **Reviewed Date:** April 21, 2026 **What do you like best about Second Nature AI?** I love how the AI helps me as a builder create the SIMs for our agents. **What do you dislike about Second Nature AI?** Nothing I have seen yet. The team at Second Nature is always helping us. **What problems is Second Nature AI solving and how is that benefiting you?** They are helping us start to create training simulations that will help us when we are short handed. It's like having a whole back up team for training. ### 8. Intuitive Platform Driving Real Performance Gains **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance **Reviewed Date:** April 21, 2026 **What do you like best about Second Nature AI?** I’ve found Second Nature to be an intuitive, simulation-based platform that delivers realistic practice and actionable feedback, driving quick improvements in confidence and performance. **What do you dislike about Second Nature AI?** Need more persona choices for variety in training and practice attempts. **What problems is Second Nature AI solving and how is that benefiting you?** Allows for more roleplay practice in a safe environment for our students, driving up confidence and improvement in performance. ### 9. Second Nature has been game changing for us **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Insurance **Reviewed Date:** April 22, 2026 **What do you like best about Second Nature AI?** the ability to have on demand role plays for our agents **What do you dislike about Second Nature AI?** sometimes we have to be overly prescriptive with the coachings we build **What problems is Second Nature AI solving and how is that benefiting you?** has allowed us to scale our business without needing to scale the L&D department ### 10. Great Tool to practice over and over again **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Insurance **Reviewed Date:** April 29, 2026 **What do you like best about Second Nature AI?** You can take the courses multiple times to practice what’s needed. **What do you dislike about Second Nature AI?** Sometimes I feel like the AI is not realistic to what a consumer may say. **What problems is Second Nature AI solving and how is that benefiting you?** Access to quick real time feedback ## Second Nature AI Discussions - [Nothing. I like everything about it](https://www.g2.com/discussions/nothing-i-like-everything-about-it) - 2 comments, 1 upvote - [What is Second Nature AI used for?](https://www.g2.com/discussions/what-is-second-nature-ai-used-for) - 1 comment - [View Second Nature AI pricing details and edition comparison](https://www.g2.com/products/second-nature-ai/reviews/second-nature-ai-review-12796047?section=pricing&secure%5Bexpires_at%5D=2026-05-26+16%3A47%3A13+-0500&secure%5Bsession_id%5D=1f5614a8-535c-41ef-ab8e-31a8def40855&secure%5Btoken%5D=f45ec6d4e419d6a1fc5eb172265898ee51a206befb89d8223ff311d1112e3f6a&format=llm_user) ## Second Nature AI Integrations - [Adobe Learning Manager (formerly Adobe Captivate Prime)](https://www.g2.com/products/adobe-learning-manager/reviews) - [Agentforce 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Cornerstone](https://www.g2.com/products/cornerstone-cornerstone/reviews) - [Docebo](https://www.g2.com/products/docebo/reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - [Microsoft Entra ID](https://www.g2.com/products/microsoft-entra-id/reviews) - [Okta](https://www.g2.com/products/okta/reviews) - [SAP SuccessFactors HCM](https://www.g2.com/products/sap-sap-successfactors-hcm/reviews) - [SCORM Cloud](https://www.g2.com/products/scorm-cloud/reviews) - [Workday Learning](https://www.g2.com/products/workday-learning/reviews) - [Workday Platform](https://www.g2.com/products/workday-platform/reviews) ## Second Nature AI Features **Training & eLearning** - Content Creation - Content Libraries **Course Authoring** - Course Builder - Questions - Instructor-Led Training - Customized Learning Paths - Video simulations **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Sales Coaching** - Multi-step Planning - Cross-system Integration - Adaptive Learning - Decision Making **Platform - AI Sales Roleplay Tools** - Skill-Based Certification - Low-Latency Conversations - Cross-system Integration - Roleplay Buyer Simulation - Methodology Alignment **Training** - Knowledge Base - Coaching Materials - Playbook Creation - Video Record **Course Management** - Gamification - Assessments - Certifications - Manager Portals - Feedback **Agentic AI - Course Authoring** - Adaptive Learning - Natural Language Interaction **Customization - AI Sales Roleplay Tools** - Scenario Creation - Customizable AI Personas - Multiple Roleplay Type **Feedback** - Review - Scorecard - Coaching Card - Leaderboard - Real-Time Updates - Notifications - Competition **Platform** - File support - Mobile support - Integration **Feedback Analysis - AI Sales Roleplay Tools** - Roleplay Reviews - Real-Time AI Coaching & Feedback - Speech Analysis - Performance Scoring & Analytics **Onboarding** - Documentation - Coaching - Programs **Generative AI** - AI Text Summarization **Agentic AI - AI Sales Roleplay Tools** - Adaptive Learning - Natural Language Interaction - Decision Making **Platform** - Customization - Integration APIs - Internationalization - User, Role, and Access Management - Performance - Mobility - Reporting - Dashboards **Generative AI** - AI Text-to-Speech ## Top Second Nature AI Alternatives - [Mindtickle](https://www.g2.com/products/mindtickle/reviews) - 4.7/5.0 (2,065 reviews) - [Allego](https://www.g2.com/products/allego/reviews) - 4.6/5.0 (688 reviews) - [Bigtincan Readiness (formerly Brainshark)](https://www.g2.com/products/bigtincan-readiness-formerly-brainshark/reviews) - 4.4/5.0 (595 reviews)