--- title: Enterpret Reviews meta\_title: 'Enterpret Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 111 reviews by the users' company size, role or industry to find out how Enterpret works for a business like yours. aggregate\_rating: rating\_value: 4.5 review\_count: 111 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- ### Enterpret Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users find Enterpret extremely **easy to use** , streamlining feedback analysis and saving time with insightful data summaries. [(42 mentions)](https://www.g2.com/products/enterpret-inc-enterpret/reviews?filters%5Bsentiment_snippet%5D=1528574&qs=pros-and-cons#reviews) Users value the **effective feedback management** of Enterpret, enabling data-driven insights and efficient pattern recognition. [(40 mentions)](https://www.g2.com/products/enterpret-inc-enterpret/reviews?filters%5Bsentiment_snippet%5D=1528429&qs=pros-and-cons#reviews) Users find Enterpret's **insights generation** powerful, effectively summarizing feedback and visualizing trends effortlessly. [(36 mentions)](https://www.g2.com/products/enterpret-inc-enterpret/reviews?filters%5Bsentiment_snippet%5D=2024634&qs=pros-and-cons#reviews) Users benefit from **insightful analysis** that enhances understanding of customer feedback and trends throughout their workflow. [(25 mentions)](https://www.g2.com/products/enterpret-inc-enterpret/reviews?filters%5Bsentiment_snippet%5D=2285555&qs=pros-and-cons#reviews) Users praise Enterpret's **excellent customer support** , highlighting prompt responses and effective solutions to any issues encountered. [(18 mentions)](https://www.g2.com/products/enterpret-inc-enterpret/reviews?filters%5Bsentiment_snippet%5D=1528720&qs=pros-and-cons#reviews) Users face **integration issues** with Enterpret, causing delays and limiting functionality with existing tools. [(10 mentions)](https://www.g2.com/products/enterpret-inc-enterpret/reviews?filters%5Bsentiment_snippet%5D=1528897&qs=pros-and-cons#reviews) Users find the **difficult setup** of Enterpret hampers effective integration and complicates data management efforts. [(9 mentions)](https://www.g2.com/products/enterpret-inc-enterpret/reviews?filters%5Bsentiment_snippet%5D=1528599&qs=pros-and-cons#reviews) Users face a **steep learning curve** with Enterpret, but the robust features become enjoyable once mastered. [(9 mentions)](https://www.g2.com/products/enterpret-inc-enterpret/reviews?filters%5Bsentiment_snippet%5D=1528828&qs=pros-and-cons#reviews) Users find **filtering issues** challenging, leading to difficulty in extracting meaningful insights from the tool. [(8 mentions)](https://www.g2.com/products/enterpret-inc-enterpret/reviews?filters%5Bsentiment_snippet%5D=2048849&qs=pros-and-cons#reviews) Users face issues with **inaccuracy** in Enterpret's information, leading to confusion and unreliable summaries. [(8 mentions)](https://www.g2.com/products/enterpret-inc-enterpret/reviews?filters%5Bsentiment_snippet%5D=2434307&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Enterpret ##### 1. Ease of Use Users find Enterpret extremely **easy to use** , streamlining feedback analysis and saving time with insightful data summaries. [ See 42 mentions ](https://www.g2.com/products/enterpret-inc-enterpret/reviews?filters%5Bsentiment_snippet%5D=1528574&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 5.0/5 "Great tool for making sense of customer feedback" What do you like about Enterpret? Enterpret has made customer feedback analysis so much more manageable for us. We used to spend hours every week going through tickets and trying to sp ![Scott W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Scott W.") SW Scott W. Mid-Market (51-1000 emp.) 4.0/5 "Cuts down manual review time significantly" What do you like about Enterpret? The Wisdom (AI Chat) feature is a game-changer. It lets me explore all our customer feedback sources in one place, from support tickets to NPS respons ##### 2. Feedback Management Users value the **effective feedback management** of Enterpret, enabling data-driven insights and efficient pattern recognition. [ See 40 mentions ](https://www.g2.com/products/enterpret-inc-enterpret/reviews?filters%5Bsentiment_snippet%5D=1528429&qs=pros-and-cons#reviews) See Related User Reviews ![Scott W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Scott W.") SW Scott W. Mid-Market (51-1000 emp.) 4.0/5 "Cuts down manual review time significantly" What do you like about Enterpret? The Wisdom (AI Chat) feature is a game-changer. It lets me explore all our customer feedback sources in one place, from support tickets to NPS respons ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 5.0/5 "Saves Hours by Auto-Grouping Feedback and Making Trends Actionable" What do you like about Enterpret? The AI does a decent job of grouping similar feedback together which saves a ton of manual work. We used to have someone spend hours tagging tickets e ##### 3. Insights Generation Users find Enterpret's **insights generation** powerful, effectively summarizing feedback and visualizing trends effortlessly. [ See 36 mentions ](https://www.g2.com/products/enterpret-inc-enterpret/reviews?filters%5Bsentiment_snippet%5D=2024634&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 5.0/5 "Great tool for making sense of customer feedback" What do you like about Enterpret? Enterpret has made customer feedback analysis so much more manageable for us. We used to spend hours every week going through tickets and trying to sp ![Shonik A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shonik A.") SA Shonik A. Small-Business (50 or fewer emp.) 5.0/5 "Great for getting to the “why” behind customer complaints" What do you like about Enterpret? Itʼs really good at helping you connect the dots. Instead of just seeing “billing issues” as a bucket, I can dig in and understand whatʼs actually hap ##### 4. Insights Analysis Users benefit from **insightful analysis** that enhances understanding of customer feedback and trends throughout their workflow. [ See 25 mentions ](https://www.g2.com/products/enterpret-inc-enterpret/reviews?filters%5Bsentiment_snippet%5D=2285555&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 5.0/5 "Great tool for making sense of customer feedback" What do you like about Enterpret? Enterpret has made customer feedback analysis so much more manageable for us. We used to spend hours every week going through tickets and trying to sp ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 5.0/5 "Solid way to get a handle on feedback across channels" What do you like about Enterpret? The ability to see trends across all our feedback sources in one place has been really valuable. We have tickets coming in from Zendesk, reviews from ##### 5. Customer Support Users praise Enterpret's **excellent customer support** , highlighting prompt responses and effective solutions to any issues encountered. [ See 18 mentions ](https://www.g2.com/products/enterpret-inc-enterpret/reviews?filters%5Bsentiment_snippet%5D=1528720&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 5.0/5 "Saves Hours by Auto-Grouping Feedback and Making Trends Actionable" What do you like about Enterpret? The AI does a decent job of grouping similar feedback together which saves a ton of manual work. We used to have someone spend hours tagging tickets e ![Varun R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Varun R.") VR Varun R. Mid-Market (51-1000 emp.) 4.5/5 "Effortless Customer Insights with Minor Integration Needs" What do you like about Enterpret? I like Enterpret because as a tech lead, it gives me a high-level overview of what's changing with our customers, what our customers care most about, ### 5 Cons or Disadvantages of Enterpret ##### 1. Integration Issues Users face **integration issues** with Enterpret, causing delays and limiting functionality with existing tools. [ See 10 mentions ](https://www.g2.com/products/enterpret-inc-enterpret/reviews?filters%5Bsentiment_snippet%5D=1528897&qs=pros-and-cons#reviews) See Related User Reviews ![Scott W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Scott W.") SW Scott W. Mid-Market (51-1000 emp.) 4.0/5 "Cuts down manual review time significantly" What do you dislike about Enterpret? Setting up integrations and linking customer data could be smoother. Getting feedback sources connected and mapped to customer attributes takes more e ![Varun R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Varun R.") VR Varun R. Mid-Market (51-1000 emp.) 4.5/5 "Effortless Customer Insights with Minor Integration Needs" What do you dislike about Enterpret? I wish more of the company was using it and I think the biggest barrier to that is integrations with our existing tools. Being able to see Enterpret-p ##### 2. Difficult Setup Users find the **difficult setup** of Enterpret hampers effective integration and complicates data management efforts. [ See 9 mentions ](https://www.g2.com/products/enterpret-inc-enterpret/reviews?filters%5Bsentiment_snippet%5D=1528599&qs=pros-and-cons#reviews) See Related User Reviews ![Scott W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Scott W.") SW Scott W. Mid-Market (51-1000 emp.) 4.0/5 "Cuts down manual review time significantly" What do you dislike about Enterpret? Setting up integrations and linking customer data could be smoother. Getting feedback sources connected and mapped to customer attributes takes more e ![Ayushi K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ayushi K.") AK Ayushi K. Mid-Market (51-1000 emp.) 5.0/5 "Best out of all feedback management software we evaluated - sticking to Enterpret." What do you dislike about Enterpret? Nothing much to dislike, after that initial setup, things have been smooth more or less with occasional hiccups. ##### 3. Steep Learning Curve Users face a **steep learning curve** with Enterpret, but the robust features become enjoyable once mastered. [ See 9 mentions ](https://www.g2.com/products/enterpret-inc-enterpret/reviews?filters%5Bsentiment_snippet%5D=1528828&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 5.0/5 "Saves Hours by Auto-Grouping Feedback and Making Trends Actionable" What do you dislike about Enterpret? There's definitely a learning curve. Took me a bit to figure out how all the pieces fit together. More templates or guided setups would help new users ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 5.0/5 "Data-Driven Insights & Real-Time Alerts That Transform Planning Meetings" What do you dislike about Enterpret? I can't think of any major dislikes. Like any new tool, there was a learning curve, but once I got the hang of it everything clicked. The team is also ##### 4. Filtering Issues Users find **filtering issues** challenging, leading to difficulty in extracting meaningful insights from the tool. [ See 8 mentions ](https://www.g2.com/products/enterpret-inc-enterpret/reviews?filters%5Bsentiment_snippet%5D=2048849&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.0/5 "Enterpret Enhancing the: Voice of the Client" What do you dislike about Enterpret? When collecting client feedback, the system hasn’t been able to identify a consistent set of themes, which makes it harder to track and follow trends ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 5.0/5 "Helps us stay on top of user feedback in real-time" What do you dislike about Enterpret? I've run into some lag every now and then when working with bigger date ranges or complex filters. Not constant, but happens enough that I give myself ##### 5. Inaccuracy Users face issues with **inaccuracy** in Enterpret's information, leading to confusion and unreliable summaries. [ See 8 mentions ](https://www.g2.com/products/enterpret-inc-enterpret/reviews?filters%5Bsentiment_snippet%5D=2434307&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.0/5 "Enterpret Enhancing the: Voice of the Client" What do you dislike about Enterpret? When collecting client feedback, the system hasn’t been able to identify a consistent set of themes, which makes it harder to track and follow trends ![Danielle H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Danielle H.") DH Danielle H. Mid-Market (51-1000 emp.) 4.0/5 "Intuitive Platform and Easy to Use" What do you dislike about Enterpret? I haven’t used every single feature yet, but one thing I’ve noticed with Wisdom is that it isn’t fully accurate. I know it’s still in beta, so that’s ![Verified User in Mental Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Mental Health Care") UM Verified User in Mental Health Care Small-Business (50 or fewer emp.) 7/9/2026 "Dedicated Integration Support, Flexible Dashboards, and Flexible AI Chat" 4.5/5 What do you like best about Enterpret? We had access to a dedicated team that helped with integration, training, and identifying which reports to set up. The data integrations connected to all the sources we needed. I also like the mix of easy-to-use dashboards for analyzing quantitative data, along with the AI chat that lets us dig into qualitative feedback and pull representative examples. Review collected by and hosted on G2.com. What do you dislike about Enterpret? As with any AI solution, you can’t expect it to be 100% accurate from day one. It takes some investment to refine the data taxonomy and to provide feedback when the AI’s interpretation is misaligned, so the model can be improved over time. That said, Enterpret provides the configuration needed to do this, especially following their most recent model overhaul. Review collected by and hosted on G2.com. What problems is Enterpret solving and how is that benefiting you? It connects disparate qualitative data sources—across reviews, social channels, and survey feedback—so it’s actually possible to make sense of a huge volume of input on a daily or weekly basis, rather than having to do occasional deep dives like we did pre-AI. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Scott W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Scott W.") SW Scott W. Sr. Product Manager Mid-Market (51-1000 emp.) 2/12/2026 "Cuts down manual review time significantly" 4/5 What do you like best about Enterpret? The Wisdom (AI Chat) feature is a game-changer. It lets me explore all our customer feedback sources in one place, from support tickets to NPS responses to sales calls to feature requests, without switching contexts or manually synthesizing across tools. I can ask natural language questions and get answers grounded in actual customer voice, which dramatically speeds up discovery and decision-making. Review collected by and hosted on G2.com. What do you dislike about Enterpret? Setting up integrations and linking customer data could be smoother. Getting feedback sources connected and mapped to customer attributes takes more effort than I'd like, and that friction limits our ability to extract strong quantitative insights from the platform. Review collected by and hosted on G2.com. What problems is Enterpret solving and how is that benefiting you? Enterpret dramatically accelerates trend discovery in product feedback. What used to require hours of manual review across multiple sources now takes seconds. We can quickly surface deep insights and then dig even further into the underlying feedback to validate what we're seeing. It's transformed how fast we can move from raw customer input to actionable understanding. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Marko A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Marko A.") MA Marko A. Lead Product Designer Mid-Market (51-1000 emp.) 1/26/2026 "Smart, Analytical, and Searchable User Feedback Library" 5/5 What do you like best about Enterpret? Enterpret acts as a centralized feedback library for our team, helping us stay reactive and proactive with user input. My absolute favorite feature is their AI agent (Wisdom). It’s my go-to starting point for all feedback exploration. Wisdom generates concise, actionable summaries that I can drill down into as needed, making the whole process incredibly efficient. Review collected by and hosted on G2.com. What do you dislike about Enterpret? The platform packs in a ton of functionalities, which can feel overwhelming at first (thankfully, Wisdom simplifies navigation). No major downsides overall, but I’d love more visibility into the AI’s confidence or accuracy levels when it condenses hundreds of feedback items into a single summary. I often double-check by exploring individual feedback to confirm. Review collected by and hosted on G2.com. What problems is Enterpret solving and how is that benefiting you? Enterpret aggregates user feedback from multiple sources, enabling us to track trends, detect spikes, and monitor overall product performance in real time. This keeps our team aligned on user needs, speeds up iterations, and helps us prioritize fixes that truly matter. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Hideki T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Hideki T.") HT Hideki T. Data Analyst/Data Engineer Mid-Market (51-1000 emp.) 1/22/2026 "Uncover what you don't know about your own customers with fast and flexible integrations" 4.5/5 What do you like best about Enterpret? The ability to quickly size volume of customers concerns related a specific theme or topic, together with the discovery of otherwise hidden issues that might not come up in our standard categorization that we used historically. The integration to ingest data is very simple as long as there is a native integration, with very customizable options via Webhooks. This allows for a very solid integration and implementation process, it took us less than 2 weeks to be up and running in production. The dedicated slack channel is a great feature and having an account manager directly in slack is great for everyday questions. Review collected by and hosted on G2.com. What do you dislike about Enterpret? Once a record is sent to Enterpret, it won’t update if there are later changes to the original feedback or conversation. One example we ran into with our webhook integration: we sent a customer’s conversation history into Enterpret, and then the conversation continued afterward, but the record in Enterpret didn’t reflect those new messages or updates even if we re-sent the webhooks with the full conversation including the new messages since the initial send. Review collected by and hosted on G2.com. What problems is Enterpret solving and how is that benefiting you? Visibility over customer feedback and centralized source of truth for taxonomy over how conversations/feedback/surveys are cataloged for analytics and leadership/team leads. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Steffi J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Steffi J.") SJ Steffi J. Head of Customer Support and Experience Enterprise (\> 1000 emp.) 1/16/2026 "Flexible Queries That Uncover Root Causes Fast" 5/5 What do you like best about Enterpret? I really appreciate Enterpret's flexibility that allows me to tailor my queries to different use cases. I'm not limited to just gathering sentiment insights or customer complaints—I can also use it to identify drivers and emerging product issues, as well as internal challenges in support quality. Specifically, Wisdom has improved dramatically since I started working with Enterpret. It now provides data comparisons to previous time frames, verbatims from customers when needed, and much more. Instead of corralling data to create insights, I now have the ability to easily ask questions. Even if I'm not sure what I'm looking for exactly and only have a suspicion of an issue, by asking the right questions I can get to the root cause. Review collected by and hosted on G2.com. What do you dislike about Enterpret? Not specifically a dislike. Enterpret has been making amazing advancements, and the product team is always eager to hear ideas and implements betas quickly. I would love to see the ability to bring some of the insights into tools like Zendesk - specifically anything around sentiment. I know the product is slowly getting there, but ideally I would want to see some color coding or emoji use to highlight cases that clearly require extra attention, or even be able to show suggestions on how to turn an experience around and better assist the user. Review collected by and hosted on G2.com. What problems is Enterpret solving and how is that benefiting you? Enterpret has been the foundation of our VOC program to provide ongoing customer insights to product and drive our roadmap—and even prioritize bug fixes based on volume/impact of issues. We have identified issues and challenges quicker, with less human sifting through cases, saving us time and manpower and allowing our teams to focus on other things. Since the time we have to spend identifying issues has been more than cut in half, we can now spend that time on actually fixing issues and processes and improving things for our customers quicker. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Sara S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sara S.") SS Sara S. Senior Product Manager (Member Experience) Enterprise (\> 1000 emp.) 1/9/2026 "Turns gut feel into evidence-based product decisions" 5/5 What do you like best about Enterpret? Enterpret’s Wisdom AI makes it dramatically easier to turn large volumes of qualitative customer feedback into clear, actionable insights. As a product manager, I can ask natural language questions and quickly understand top pain points, emerging themes, and the “why” behind customer sentiment, without manually tagging or analysing thousands of responses. It’s especially powerful for prioritisation and alignment: insights are traceable back to real customer quotes, which helps build confidence with stakeholders and keeps teams focused on actual customer problems instead of assumptions. Review collected by and hosted on G2.com. What do you dislike about Enterpret? As with any AI-driven tool, you sometimes need to fine-tune your prompts or iterate on how you ask questions to get the exact insight you’re looking for. Once you get familiar with how to phrase queries, it becomes very powerful to use. Review collected by and hosted on G2.com. What problems is Enterpret solving and how is that benefiting you? Enterpret helps me make sense of fragmented customer and prospect feedback across multiple channels (Salesforce, Slack, App reviews, Intercom, etc.) and turn it into real product intelligence. I most commonly use it to evaluate and prioritise improvements in my product domain, identify recurring pain points, and understand the root causes behind trends in sentiment. It plays a key role in solution scoping and definition by grounding roadmap decisions in customer evidence, not anecdotes. Wisdom also helps align cross-functional teams - product, design, engineering, and leadership - around the “why” behind priorities, ensuring we’re solving the right problems for our customers. It also helps validate (or challenge) gut-feel assumptions with real customer data, often surfacing patterns or issues that we may have otherwise missed. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Kayla G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kayla G.") KG Kayla G. Technical Support Representative Mid-Market (51-1000 emp.) 1/2/2026 "Effortless Feedback Analysis and Outstanding Support" 5/5 What do you like best about Enterpret? I love how easy Enterpret makes it to gather customer feedback and ticket trends. Sometimes I need to gather data in a hurry or might not know exactly how to set up a dashboard in order to gather what I need. Enterpret's Wisdom feature is exactly what I need for that, and it's become my trusted sidekick. The support we get from Enterpret is also top-notch. Any time I've had an issue I've never had to wait more than a day for a fix, and I don't think I've ever waited more than an hour for a response to let me know that they're looking into something(sometimes they've even got a workaround ready to go for me!). I'm such a huge fan of everyone I've interacted with at Enterpret. Review collected by and hosted on G2.com. What do you dislike about Enterpret? There isn't anything I truly dislike about Enterpret; any issues I've encountered have just been part of the natural growing pains, and these have improved significantly over the past few months. However, I do wish that Wisdom were a bit more smarter at times. For example, when I ask it to identify trends over a specific period, it occasionally provides two separate trends that really should be grouped together. Review collected by and hosted on G2.com. What problems is Enterpret solving and how is that benefiting you? Enterpret is allowing me to be a better advocate for our users. With it, I'm able to provide better feedback to our product teams, and highlight emerging issues that need additional resources. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Gia O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Gia O.") GO Gia O. Customer Feedback Specialist Enterprise (\> 1000 emp.) 12/28/2025 "Go-to tool for making sense of user feedback" 5/5 What do you like best about Enterpret? Enterpret helps us turn messy, scattered user feedback into actionable insights. Having feedback from multiple channels centralized, then being able to slice, quantify, and visualize themes through Feeds, Quantifies, and Dashboards makes our analysis faster, more consistent, and more reliable. It’s especially valuable for helping us turn raw feedback into clear, stakeholder-ready insights that are easy to understand and act on. Review collected by and hosted on G2.com. What do you dislike about Enterpret? At times the platform can feel a bit slow or laggy, especially when using Wisdom or working with higher-volume Feeds/Quantifies/Dashboards. I’d also love to see more integrations—deeper functionality with Jira, and being able to plug into tools like Glean (and other internal systems) would be a big game changer. Overall it’s a great tool, but improved performance and broader integrations would make it even stronger. Review collected by and hosted on G2.com. What problems is Enterpret solving and how is that benefiting you? Enterpret helps us cut through the noise of user feedback and quickly surface what matters most. By enabling targeted filtering, quantification, and dashboards for tracking trends, it helps us move from anecdotal feedback to patterns we can measure and share. That benefits us by speeding up analysis, improving consistency, and making it easier to align stakeholders on priorities and actions. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic JM Jenny M. Head of Support Mid-Market (51-1000 emp.) 12/23/2025 "Effortless Report Sharing and Real-Time Dashboards with Enterpret" 5/5 What do you like best about Enterpret? That I can easily share reports and feedback records with other departments. Before Enterpret, I had to make a salesforce report and send screen shots of the report. To share feedback records I had to either (1) provision a SF seat and train the person how to review calls and chats or (2) download and send each record individually. If a project was going on for months, I may have to do this weekly so people could keep a pulse on the feedback surrounding a certain topic. With Enterpret I can make a dashboard and share the link so that they can see real time reports and review the feedback records on their own. For the support team, it has made keeping a pulse on the business exponentially easier. Prior to Enterpret, we would discover issues if agents reported getting a lot of feedback on a particular topic or I would review about 25 different reports in SF once a week and look for anomalies, which was difficult because if something only had 20 reports in a week that may not stick out to me, but it could have been 5x what we previously had and a red flag that something was wrong. Now I can check db's in Enterpret to easily spot issues, or rely on the slack integration, to catch issues earlier. Review collected by and hosted on G2.com. What do you dislike about Enterpret? My biggest frustration with Enterpret right now is that we paid significant money for voice records to be brought in from AWS and it was left out during implementation. It was not forgotten, because we did discuss it, but the focus was shifted to figuring out Salesforce since we were a beta customer for that. When I brought it up again, it felt like there was some resistance like "why do you want that when transcripts from SF are working well?" We have successfully set up the integration now, but now we have the issue of duplicate feedback records for voice and its TBD if that is going to be solved. Review collected by and hosted on G2.com. What problems is Enterpret solving and how is that benefiting you? We are heavily relying on Enterpret for: 1. Understanding trends and feedback around churn: We've made a lot of massive changes to our package in the last 6 months (addition of HBO, price increase, removed legacy plans and the free trial). With each change, I am able to share customer sentiment and contact drivers back to the business. 2. Bug reports: We have gotten our T3 team trained on Enterpret and they are using it to look for possible bugs being reported and using Wisdom to find commonalities, what troubleshooting steps are resolving the bug, etc. It has reduced the time it takes them to research a bug greatly and they can just pass the link from their DB or wisdom on to Eng. 3. Product Road Map: We are sharing feedback about experiments our prod team is running to either greenlight or hault before pushing into prod. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Mike M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mike M.") MM Mike M. User Research Lead Mid-Market (51-1000 emp.) 1/22/2026 "A single place to browse all feedback: from surveys to support tix, community posts & customer calls" 4.5/5 What do you like best about Enterpret? It puts all of our customer feedback at our team's fingertips -- from responses to user sentiment surveys to support tickets and posts in community forums like Discord or Reddit. The integrations are super simple to setup and the team at Enterpret provides incredible product support. Review collected by and hosted on G2.com. What do you dislike about Enterpret? It takes some trial and error to get the taxonomy setup in a way that it will be most effective for reporting. Better audit logging after making taxonomy updates would make this process significantly less time consuming. Review collected by and hosted on G2.com. What problems is Enterpret solving and how is that benefiting you? Enterpret is helping us get user feedback into every team member's hands -- helping them make better decisions on a daily basis. Being able to quantify qualitative data at scale has given us the piece of mind to lean into soliciting qualitative feedback at any opportunity possible. Review collected by and hosted on G2.com. 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