Thematic rapidly uncovers themes in client verbatim feedback, giving us a fast start in making sense of all types of feedback, whether it's NPS, CSAT, or one-off surveys. Even more valuable is how it enables us to monitor these themes over time, which is incredibly useful for driving actionable improvements. The support team is excellent as well. In my experience, Thematic's ability to discover and categorize themes surpasses that of other, much more expensive solutions I've tried in the past. The user interface is easy to use too. I highly recommend Thematic! Review collected by and hosted on G2.com.
There’s really nothing I dislike about Thematic. However, if I had to mention something, it would be that Thematic’s scoring mechanisms—especially the Impact score—are not easy to grasp. Leadership frequently asks how many points we might influence by taking certain actions, but I realize that in practice, it’s not always that straightforward. Review collected by and hosted on G2.com.
Our network of Icons are G2 members who are recognized for their outstanding contributions and commitment to helping others through their expertise.
The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.
Validated through a business email account
Invitation from G2. This reviewer was not provided any incentive by G2 for completing this review.
