Enterpret Reviews & Product Details

How easy it is to fire it up and ask a question about your business and get well-referenced insights about what customers are struggling with or need. Then using that info to inform where your business needs to focus on. Review collected by and hosted on G2.com.

I would like more options to help us close the loop with customers to let them know we have heard their feedback and have acted upon it. From there I'd love to encourage them to send more feedback so we can continue to deliver for them. Also, I would like a way to more easily merge similar issues as scale rather than having to comb through each individual piece of feedback. Review collected by and hosted on G2.com.

The dashboards are intuitive, data integration is seamless, and the customer success team is outstanding—arguably their biggest strength. At Apollo, we've been using Enterpret for the past two years and have been consistently satisfied with the product. As the primary owner of our voice of customer (VoC) program, I rely on its insights to drive our initiatives. The team has been impressively fast in rolling out new features like Wisdom (a chat interface) and text-to-filter functionality. Definitely a company to watch in this space! Review collected by and hosted on G2.com.

The insights provided can feel somewhat surface-level, requiring us to manually sift through feedback to extract meaningful takeaways. While identifying trends is helpful, generating actionable product insights for PMs remains a challenge. It would be great to have nesting or hierarchy within reasons for better organization. Additionally, as a B2B company, much of our feedback comes from social platforms like LinkedIn, so an integration for that would be valuable. There’s still a gap between insights and truly actionable recommendations, though this may be more of a general GenAI limitation rather than a specific issue with this product. Review collected by and hosted on G2.com.

The Enterpret team are very attentive, and respond to any questions really quickly, whether it's a bug, asking for support with an analysis, or any other questions. They have implemented new features at our request on multiple occasions, and take feedback onboard for small improvements to the UX.

I use Enterpret most days, as it is an integral part of how we surface emerging bugs and user feedback. We used to have to manually tag app store reviews, whereas now it takes all of 10 seconds to load up a view of feedback trends over the past month. Review collected by and hosted on G2.com.

It can be challenging for new and occasional users to find the answers they're looking for in Enterpret. Occasionally the reasons can be too broad or too granular, and require a moderate amount of manual merging. Review collected by and hosted on G2.com.

I love that it is an aggregator of data points from all different sources. It's a useful tool to dig in and quickly build an understanding of what customers think of your products and it's features. You can use it as either the source of truth, or an excellent supplement to additional behavioral and research data you collect. Review collected by and hosted on G2.com.

While Enterpret is a great hub, it can be hard to use to synthesize data -- it just doesn't feel like it's built to be an analysis tool, so I find I have to build knowledge outside Entepret, come to it as a reference, and then export other knowledge from it to be most helpful. Review collected by and hosted on G2.com.

One of my favorite things about Enterpret is its ability to consolidate and analyze customer feedback from support tickets. This makes it easier to get a complete picture of what customers like or dislike about our product or releases.  

Enterpret helps identify common pain points, areas for improvement, and positive trends and opportunities. This information can be used to make informed decisions about product development and marketing.  

Overall, I think Enterpret is a great tool for any company that wants to improve its customer experience. Review collected by and hosted on G2.com.

There can be a lot of issues while trying to incorporate a variety of data sources.

The feedback from the users might not be related to a specific topic that we are trying to get information about.

There's always the potential for misinterpretations in customer feedback. Review collected by and hosted on G2.com.

Enterpret makes it so much easier to actually understand what customers are saying. It pulls in feedback from everywhere, tags it smartly, and shows clear themes without the usual manual mess. We finally have a way to back up gut feelings with real data. It's giving us really great insights and saving us loads of time. There are many interesting features and a lot that I still have to explore, but I would highly recommend it to any company that wants to have a hand of the pulse of its users and be able to leverage it with data. Review collected by and hosted on G2.com.

Really an amazing product once you know how to use it. My only "dislike" would be that it took a while for me to learn how to use it at its full capacity (if i'm even there yet) but that's the price to pay for a product that has so much to offer. Review collected by and hosted on G2.com.

How quick and easy it is to identify trends across large samples of customer interactions and feedback surveys. This has genuinely saved me hours as I no longer need to sift through tickets and surveys manually to try and find trends.

The support from the Enterpret team has also been great - they're super response, friendly and helpful. Review collected by and hosted on G2.com.

I found the different levels of filters difficult to navigate at first. I also find that the formatting in each Quantify isn't always consistent even if the prompt hasn't changed. For example, sometimes the they'll present direct quotes from the customer, and sometimes it will be an AI generated description of the customers sentiment - despite the settings or prompt of the Quantify being unchanged. Recently I've also found that the date-picker for filtering dashboards by timeframe isn't super intuitive. Outside of that I experience intermittent slowness and loading issues. Review collected by and hosted on G2.com.

For any designers looking to drive their teams to create truly impactful experiences, Enterpret is just that tool. Where a single designer might struggle to uncover every nuance of customer sentiment, this tool helps fill that gap by surfacing insights that can help drive strategic, user focused decisions.

Besides saving time, the tool helps teams stay connected to customers and ensure decisions are grounded in real-world needs rather than assumption. Review collected by and hosted on G2.com.

For a team like my own who may design for more applications than my fingers can count, with so many integrations pulling in feedback it can be difficult to filter out actionable insights from noise. It may take you some time to fine tune to ensure you’re getting relevant, high impact trends rather than sifting through redundant or low priority feedback. Review collected by and hosted on G2.com.

The implementation process for Enterpret was straightforward and remarkably user-friendly. The Enterpret team played a pivotal role in expediting our onboarding process, offering assistance through comprehensive training sessions, support, and a close working partnership. They actively listened to our needs and were receptive to our feedback, going so far as to develop several customized dashboards and reporting templates specifically tailored to our requirements. This proactive approach allowed us to start reaping the benefits of the Enterpret platform almost immediately.

I am very pleased with Enterpret's AI summarization feature. The summaries generated by the AI are accurate and incredibly helpful in improving our team’s ability to share high-level insights across teams.

I find Enterpret's built-in functionality to be incredibly valuable, particularly the ability to rearrange dashboards and add custom text or media. This allows us to contextualize and tailor the presentation of data to specific needs or audiences. Review collected by and hosted on G2.com.

Although the ongoing management and maintenance of our taxonomy requires a considerable amount of effort and regular attention, we are still able to derive significant value and benefits.

I would like to see continued development and optimization of the Slack integration to support sharing of more concise, high level summaries as well as the ability to share individual reports as opposed to entire dashboards. Review collected by and hosted on G2.com.

Implementing and sharing customer support insights broadly through Enterpret is so easy. Specialists can quickly and easily curate insights relevant to their areas. Our broader organization can easily discover insights of interest on their own. It's quickly becoming a core part of operations that we are using more frequently over time. Review collected by and hosted on G2.com.

Some features require more manual attention to optimize their functionality, namely, their taxonomy features. We would like to take advantage of these features but have not yet had the resources to optimize them. It would be helpful if they were more flexible now, provided more clarity on taxonomy definitions, and had more editing capacity for those definitions. Review collected by and hosted on G2.com.