Enterpret Reviews & Product Details

The ability to quickly size volume of customers concerns related a specific theme or topic, together with the discovery of otherwise hidden issues that might not come up in our standard categorization that we used historically.

The integration to ingest data is very simple as long as there is a native integration, with very customizable options via Webhooks. This allows for a very solid integration and implementation process, it took us less than 2 weeks to be up and running in production.

The dedicated slack channel is a great feature and having an account manager directly in slack is great for everyday questions. Review collected by and hosted on G2.com.

Once a record is sent to Enterpret, it won’t update if there are later changes to the original feedback or conversation. One example we ran into with our webhook integration: we sent a customer’s conversation history into Enterpret, and then the conversation continued afterward, but the record in Enterpret didn’t reflect those new messages or updates even if we re-sent the webhooks with the full conversation including the new messages since the initial send. Review collected by and hosted on G2.com.

I really appreciate Enterpret's flexibility that allows me to tailor my queries to different use cases. I'm not limited to just gathering sentiment insights or customer complaints—I can also use it to identify drivers and emerging product issues, as well as internal challenges in support quality.

Specifically, Wisdom has improved dramatically since I started working with Enterpret. It now provides data comparisons to previous time frames, verbatims from customers when needed, and much more. Instead of corralling data to create insights, I now have the ability to easily ask questions. Even if I'm not sure what I'm looking for exactly and only have a suspicion of an issue, by asking the right questions I can get to the root cause. Review collected by and hosted on G2.com.

Not specifically a dislike. Enterpret has been making amazing advancements, and the product team is always eager to hear ideas and implements betas quickly. I would love to see the ability to bring some of the insights into tools like Zendesk - specifically anything around sentiment. I know the product is slowly getting there, but ideally I would want to see some color coding or emoji use to highlight cases that clearly require extra attention, or even be able to show suggestions on how to turn an experience around and better assist the user. Review collected by and hosted on G2.com.

Enterpret’s Wisdom AI makes it dramatically easier to turn large volumes of qualitative customer feedback into clear, actionable insights. As a product manager, I can ask natural language questions and quickly understand top pain points, emerging themes, and the “why” behind customer sentiment, without manually tagging or analysing thousands of responses.

It’s especially powerful for prioritisation and alignment: insights are traceable back to real customer quotes, which helps build confidence with stakeholders and keeps teams focused on actual customer problems instead of assumptions. Review collected by and hosted on G2.com.

As with any AI-driven tool, you sometimes need to fine-tune your prompts or iterate on how you ask questions to get the exact insight you’re looking for. Once you get familiar with how to phrase queries, it becomes very powerful to use. Review collected by and hosted on G2.com.

I love how easy Enterpret makes it to gather customer feedback and ticket trends. Sometimes I need to gather data in a hurry or might not know exactly how to set up a dashboard in order to gather what I need. Enterpret's Wisdom feature is exactly what I need for that, and it's become my trusted sidekick.

The support we get from Enterpret is also top-notch. Any time I've had an issue I've never had to wait more than a day for a fix, and I don't think I've ever waited more than an hour for a response to let me know that they're looking into something(sometimes they've even got a workaround ready to go for me!). I'm such a huge fan of everyone I've interacted with at Enterpret. Review collected by and hosted on G2.com.

There isn't anything I truly dislike about Enterpret; any issues I've encountered have just been part of the natural growing pains, and these have improved significantly over the past few months. However, I do wish that Wisdom were a bit more smarter at times. For example, when I ask it to identify trends over a specific period, it occasionally provides two separate trends that really should be grouped together. Review collected by and hosted on G2.com.

Enterpret helps us turn messy, scattered user feedback into actionable insights. Having feedback from multiple channels centralized, then being able to slice, quantify, and visualize themes through Feeds, Quantifies, and Dashboards makes our analysis faster, more consistent, and more reliable. It’s especially valuable for helping us turn raw feedback into clear, stakeholder-ready insights that are easy to understand and act on. Review collected by and hosted on G2.com.

At times the platform can feel a bit slow or laggy, especially when using Wisdom or working with higher-volume Feeds/Quantifies/Dashboards. I’d also love to see more integrations—deeper functionality with Jira, and being able to plug into tools like Glean (and other internal systems) would be a big game changer. Overall it’s a great tool, but improved performance and broader integrations would make it even stronger. Review collected by and hosted on G2.com.

That I can easily share reports and feedback records with other departments. Before Enterpret, I had to make a salesforce report and send screen shots of the report. To share feedback records I had to either (1) provision a SF seat and train the person how to review calls and chats or (2) download and send each record individually. If a project was going on for months, I may have to do this weekly so people could keep a pulse on the feedback surrounding a certain topic. With Enterpret I can make a dashboard and share the link so that they can see real time reports and review the feedback records on their own.

For the support team, it has made keeping a pulse on the business exponentially easier. Prior to Enterpret, we would discover issues if agents reported getting a lot of feedback on a particular topic or I would review about 25 different reports in SF once a week and look for anomalies, which was difficult because if something only had 20 reports in a week that may not stick out to me, but it could have been 5x what we previously had and a red flag that something was wrong. Now I can check db's in Enterpret to easily spot issues, or rely on the slack integration, to catch issues earlier. Review collected by and hosted on G2.com.

My biggest frustration with Enterpret right now is that we paid significant money for voice records to be brought in from AWS and it was left out during implementation. It was not forgotten, because we did discuss it, but the focus was shifted to figuring out Salesforce since we were a beta customer for that. When I brought it up again, it felt like there was some resistance like "why do you want that when transcripts from SF are working well?" We have successfully set up the integration now, but now we have the issue of duplicate feedback records for voice and its TBD if that is going to be solved. Review collected by and hosted on G2.com.

It puts all of our customer feedback at our team's fingertips -- from responses to user sentiment surveys to support tickets and posts in community forums like Discord or Reddit. The integrations are super simple to setup and the team at Enterpret provides incredible product support. Review collected by and hosted on G2.com.

It takes some trial and error to get the taxonomy setup in a way that it will be most effective for reporting. Better audit logging after making taxonomy updates would make this process significantly less time consuming. Review collected by and hosted on G2.com.

It’s very efficient for obtaining a more objective analysis of user feedback, helping me understand how people emotionally perceive my product. It has become indispensable to my routine. I also appreciate how the team is dedicated to easing the onboarding process and continually seeking improvements. Review collected by and hosted on G2.com.

Although it’s super helpful and the UI has received some much-needed improvements, the tool is still complex to set up and hard to truly master for day-to-day tasks, which makes it less easy to share and adopt across a team. Review collected by and hosted on G2.com.

Enterpret offer a wide variability of use case including quantifying features and AI-based qualitative insights which are very useful wrt. to understand CX metrics and problems. Review collected by and hosted on G2.com.

A small downside would be that the set-up seems a little bit overly complex. Based on the user perspective you sometimes just want to understand a hunch and basically start digging deeper into the data by asking targeted questions: Use case would be for example to create a dataset of last weeks feedback and then start asking for Top 3 reasons for praise or complaints and then go on and on within the topic until you feel you have reached the underlying problems/issues of the customer. Review collected by and hosted on G2.com.

Enterpret has been extremely helpful with investigations of issues and feedback that customers are reporting. It's made it easier to gather insights to the Voice of the Customer, and identify trends and anomalies. I enjoy having the ability to easily create dashboards and use Wisdom in my investigation in my investigation process. I've added using Enterpret as part of my day to day and use to flag and investigate trending issues with our engineering team. Review collected by and hosted on G2.com.

When creating dashboards I noticed that I'm unable to set the Duration for my chart to be a set time. I wish I could filter for Current Week and the Previous week instead of that last 7-14 days from the day the dashboard is being used. Review collected by and hosted on G2.com.