# Enterpret Reviews **Vendor:** Enterpret **Category:** [Feedback Analytics Software](https://www.g2.com/categories/feedback-analytics) **Average Rating:** 4.6/5.0 **Total Reviews:** 110 ## About Enterpret Enterpret empowers customer support, CX, and product teams to scale their understanding of customer feedback effortlessly. As your customer base grows and products become more complex, manually tagging and processing feedback quickly becomes unmanageable. Without comprehensive, trustworthy feedback data, product decisions often fall victim to recency bias or whoever speaks the loudest. Enterpret solves this challenge as a Unified Customer Feedback Intelligence platform, consolidating feedback from every critical channel—including Zendesk, Slack, Twitter, NPS surveys, app store reviews, and community forums—into a single source of truth. Leveraging advanced AI, Enterpret automatically categorizes and organizes feedback into a structured hierarchy, surfacing deep, actionable insights that authentically capture the Voice of the Customer. Teams rely on these insights to spot trends, enhance customer retention, drive revenue growth, prioritize effectively, and ensure alignment on the most impactful customer issues. Leading customer-centric companies like Canva, Notion, Strava, Hinge, and The Farmer's Dog use Enterpret to deliver exceptional customer experiences and fuel their growth through insightful feedback analysis. ## Enterpret Pros & Cons **What users like:** - Users value the **ease of use** of Enterpret, seamlessly consolidating feedback for efficient analysis and decision-making. (42 reviews) - Users value the **convenient feedback management** of Enterpret, enabling easy access and insightful summaries of customer insights. (40 reviews) - Users benefit from the **insight generation** capabilities of Enterpret, simplifying feedback analysis and enhancing actionable insights. (36 reviews) - Users value the **insightful analysis capabilities** of Enterpret, enabling efficient and actionable customer feedback management. (25 reviews) - Users value the **incredible product support** from Enterpret, making customer feedback management seamless and efficient. (18 reviews) - Helpful (18 reviews) - Users value the **time-saving capabilities** of Enterpret, streamlining feedback analysis and enhancing productivity significantly. (18 reviews) - Customer Insights (17 reviews) - Users value the **easy integrations** of Enterpret, enhancing their ability to analyze diverse social data effortlessly. (15 reviews) - Dashboard Usability (14 reviews) **What users dislike:** - Users face **integration issues** that complicate linking customer data and extracting actionable insights effectively. (10 reviews) - Users find the **difficult setup** of Enterpret hampers integration and data mapping, impacting their analytical capabilities. (9 reviews) - Users note a **steep learning curve** for advanced features, though the UI helps ease the process over time. (9 reviews) - Users struggle with **filtering issues** , causing difficulties in identifying trends and extracting actionable insights from client feedback. (8 reviews) - Users report **inaccuracies** in Wisdom, noting issues with missed calls and duplicate feedback entries affecting usability. (8 reviews) - Limitations (7 reviews) - Not Intuitive (7 reviews) - Users note the **inconsistent quality of AI insights** , emphasizing the need for caution and context in interpretation. (5 reviews) - Complex Setup (5 reviews) - Exporting Limitations (5 reviews) ## Enterpret Reviews ### 1. Analyse Customer Feedback at Scale **Rating:** 5.0/5.0 stars **Reviewed by:** Naidu V. | Strategy, Mid-Market (51-1000 emp.) **Reviewed Date:** August 26, 2022 **What do you like best about Enterpret?** When we are growing very fast we started receiving customer feedback across multiple channels. This led to two problems. First, it's very difficult for any PM to collate all the feedback across channels. Second, as the feedback is unstructured, grouping the issues into buckets has become inconsistent when done by different stakeholders. Enterpret beautifully solves both the problems. This can be so powerful tool to get all the Customer Feedback in one place and Categorizes all the feedback automatically. The best of them is they deliver things very fast. All the best Varun, Arnav we want Enterpret to be a source of truth for all Customer Feedback. Thanks, Jack for all the support **What do you dislike about Enterpret?** We want more use cases to be solved. Hope they will be part of the future roadmap of Enterpret. **What problems is Enterpret solving and how is that benefiting you?** 1. All customer feedback is collected, structured, and tagged across channels 2. Quantify each customer pain across all channels ### 2. Enterpret is foundation for our Voice of Customer program. **Rating:** 5.0/5.0 stars **Reviewed by:** Michael N. | Head of Customer Intelligence, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** October 05, 2022 **What do you like best about Enterpret?** Enterpret makes it easy to connect all your customer feedback sources into a one-stop shop that's easy for anyone in your organization to contribute and consume customer insights. Enterpret allows us to have a deeper, shared understanding of what our customers need as we experience rapid growth and diversity in our employees and customer base. **What do you dislike about Enterpret?** Enterpret's machine learning taxonomy becomes more valuable as you feed more data sources. **What problems is Enterpret solving and how is that benefiting you?** Enterpret helps us deliver the right customer insights to the right people at the right time so that we can continue building products customers love. We've been able to build unique products by genuinely listening and understanding our users, but as we continue to grow, we need a platform to aggregate and organize our feedback. ### 3. Eliminates hassle of manually going through customers feedback! **Rating:** 5.0/5.0 stars **Reviewed by:** Sashank G. | Co-Founder, Mid-Market (51-1000 emp.) **Reviewed Date:** November 17, 2022 **What do you like best about Enterpret?** Can easily understand the common reasons or issues users are facing. Helps a lot in taking product decisions. **What do you dislike about Enterpret?** It has been super helpful until now. Nothing to dislike as of now. **What problems is Enterpret solving and how is that benefiting you?** We need not go and check what users are asking our support teams. We can have a glance at the Enterpret dashboard and get an understanding. ### 4. Tool to garner crucial insights in a convenient way **Rating:** 4.5/5.0 stars **Reviewed by:** Shikshita J. | Associate Product Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 17, 2022 **What do you like best about Enterpret?** Enterpret helps paint a vivid picture of customer feedback from various sources, allowing us to see the relevant trends in one place easily. **What do you dislike about Enterpret?** It would be great if there were more customization options. **What problems is Enterpret solving and how is that benefiting you?** Enterpret assists us in understanding the problems faced by customers in a streamlined manner, enabling us to resolve them. ### 5. All your feedback in 1 place **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** November 22, 2022 **What do you like best about Enterpret?** - Flexibility to dive deep into niche product feedback - A central repository that helps keep customer feedback (a) organized and (b) easily consumable across teams - Allows hyper-specific problem discovery rooted in actual customer feedback - The Enterpret team are responsive and customer focussed **What do you dislike about Enterpret?** - Being able to leave feedback in-app, edit reasons and customize results is a little rigid. This is an area that needs improvement **What problems is Enterpret solving and how is that benefiting you?** Opening up self-serve customer insights across our org Centralizing feedback from multiple sources into one repository ### 6. An innovative approach to classifying user feedback from different sources **Rating:** 4.0/5.0 stars **Reviewed by:** Dina M. | VP Data, Mid-Market (51-1000 emp.) **Reviewed Date:** November 04, 2022 **What do you like best about Enterpret?** Great team, the product is very modern and smart. Easy to get set up with existing integrations. **What do you dislike about Enterpret?** It's a young company so not all integrations are available, however a csv upload is an option which helps a lot **What problems is Enterpret solving and how is that benefiting you?** Understanding themes in our users' feedback from varying sources so that we can compare holistically ### 7. The best way to go from customer support to product strategy **Rating:** 5.0/5.0 stars **Reviewed by:** Sanket S. | CEO - InVideo, Mid-Market (51-1000 emp.) **Reviewed Date:** July 21, 2022 **What do you like best about Enterpret?** Customer support is very important to us at InVideo. We reply to all chats within a minute. Enterpret automatically buckets these chats into relevant feature requests, bugs/perf issues, etc. It helps us to take logical prioritization decisions on what to solve. In product management, prioritization is really the key. **What do you dislike about Enterpret?** I sometimes dislike a bit of the interface, it takes some time to get a hang of it. However, the customer success team is great and is super helpful **What problems is Enterpret solving and how is that benefiting you?** Largely helping us take measured decisions on product from customer support ### 8. Manager, Support Operations **Rating:** 5.0/5.0 stars **Reviewed by:** Lauren C. | Manager, Support Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** June 20, 2022 **What do you like best about Enterpret?** Enterpret provided us insight into our support data we didn't have previously. It allowed us to aggregate customer feedback and identify trends, coming from multiple sources/channels (slack, zendesk, NPS etc.) and make it accessible to the wider team to self-serve. These insights are often gated behind zendesk/intercom, making it hard for Product or Engineering teams to access. Enterpret help to break down these silos so the product builders can dig into feedback on their own. **What do you dislike about Enterpret?** The product's UI is still evolving so there can be a slight learning curve but the team behind the product are wonderful and super receptive to feedback. **What problems is Enterpret solving and how is that benefiting you?** - Democratizing access to customer insights - Streamlining feedback from multiple channels into one place ### 9. Enterpret helps us easily get granular to dive into specific customer language **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** November 04, 2022 **What do you like best about Enterpret?** Enterpret is easy to use regardless of experience-level analyzing data. What I like best is how it does the work for you in identifying trends among specific language your customers leave. It surfaces things that might be easy to miss across other data-driven analyses. **What do you dislike about Enterpret?** Being able to customize things yourself would be great! **What problems is Enterpret solving and how is that benefiting you?** Summarizing customer feedback across support platforms and review channels. ### 10. Has made customer feedback analysis easy as a breeze **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** July 26, 2022 **What do you like best about Enterpret?** -The taxonomy area is really helpful -Reporting is sleek **What do you dislike about Enterpret?** Should allow more customisation. Currently the themes under taxonomy cannot be adjusted a lot from the default **What problems is Enterpret solving and how is that benefiting you?** To do zendesk analysis and summarise customer feedback - [View Enterpret pricing details and edition comparison](https://www.g2.com/products/enterpret-inc-enterpret/reviews?page=3§ion=pricing&secure%5Bexpires_at%5D=2026-05-14+16%3A20%3A05+-0500&secure%5Bsession_id%5D=7faa3628-8611-4207-8161-790c44fcfcc9&secure%5Btoken%5D=bd177f0be24096649f58e9a2d7ad9abd36e222f38ce292040128a18901e3f14b&format=llm_user) ## Enterpret Integrations - [Agentforce 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - [Fin](https://www.g2.com/products/fin/reviews) - [Gong](https://www.g2.com/products/gong/reviews) - [Google Cloud BigQuery](https://www.g2.com/products/google-cloud-bigquery/reviews) - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) - [Jira](https://www.g2.com/products/jira/reviews) - [Linear](https://www.g2.com/products/linear/reviews) - [Magento 2 Mobile App Builder](https://www.g2.com/products/webkul-magento-2-mobile-app-builder/reviews) - [Medallia Customer Experience](https://www.g2.com/products/medallia-customer-experience/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Snowflake](https://www.g2.com/products/snowflake/reviews) - [Sprig](https://www.g2.com/products/sprig/reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) ## Enterpret Features **Feedback Management** - Tagging - Segmentation - Custom Reports and Dashboards **Setup** - Integration - Maintenance - No-Code **Feedback Analysis** - Thematic Analysis - Sentiment Analysis - NPS/CSAT Scoring **Data** - Security - Data Visualization **Feedback Sources** - Online Reviews - Surveys - Social Media - Customer Service Channels **Analysis** - Automation - Named entity recognition - Keyphrase Extraction - Topic Analysis - Sentiment Analysis - Language Identification - Syntax/Part of Speech Parsing **Customization** - Pre-Built Parameterization - Custom Extension - Compositionality **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization ## Top Enterpret Alternatives - [Chattermill](https://www.g2.com/products/chattermill/reviews) - 4.5/5.0 (232 reviews) - [Qualtrics Customer Experience](https://www.g2.com/products/qualtrics-customer-experience/reviews) - 4.3/5.0 (724 reviews) - [Glassbox](https://www.g2.com/products/glassbox/reviews) - 4.9/5.0 (788 reviews)