Zendesk for Customer Service is an AI-powered service solution that’s easy to set up, use, and scale. It offers out-of-the-box functionality that’s simple to modify, helping businesses move faster. Leveraging AI built on billions of CX interactions, Zendesk enhances the entire service experience—from self-service to agents and admins—improving efficiency at scale. Zendesk equips agents with tools, insights, and context to deliver personalized service across all channels, including social mess
Zendesk for Contact Center is built with AI at its core to remove the gaps between channels, agents, and systems so every contact gets resolved faster across voice, self-service, and digital. Powered by the Zendesk Resolution Platform, it simplifies operations, accelerates service, and eliminates the fragility of legacy stacks and bolted-on tools. AI is embedded across every channel to accelerate agents and deflect the rest. Voice is native with AI Agents and Voice Copilot. And AI powered WEM, Q
Zendesk for Employee Service is an easy to use, AI-powered solution designed to streamline internal service delivery across IT Service Management (ITSM), Human Resources Service Management (HRSM), and other internal support. Built on the Zendesk Resolution Platform and powered by AI trained on 18+ billion service interactions, Zendesk empowers teams to provide fast, accurate resolutions, increasing employee satisfaction and productivity. Easy to implement, scale, and adapt across departments
eDesk centralizes your support into one manageable location. Native integrations and smart features ensure that customer, product, order and shipping details are matched with incoming communications. Dynamic dashboards give you instant visibility on any aspect of your performance.
Citrix Virtual Apps and Desktops lead the industry in desktop and app virtualization. Deliver Windows, Linux, and web business applications or full virtual desktops from any cloud—public, on-premises or hybrid—within a modern digital workspace
DivineMind.AI is the European all-in-one business platform that combines CRM, accounting, project management, team HR, AI compliance, video conferencing, and cloud storage in a single solution. Developed as a modern alternative to SAP, Salesforce, and sevdesk—at a flat rate with no hidden costs. 100% GDPR compliant, EU AI Act ready, hosted in Europe.
GoTo Connect’s platform includes our award-winning, best-in-class products such as our UCaaS solution and phone system, customer engagement tools and multiple contact center capabilities along with powerful add-ons and integrations with your critical business apps such as MS Teams, Salesforce, Zendesk and Gmail. For over two decades, we’ve helped tens of thousands of companies grow their business by offering: • An award-winning cloud phone system with hundreds of enterprise-grade fea
Pythia is a one-stop-shop of affordable AI tools for scaling the productivity of your Zendesk. – Advanced Macros helps to utilize macros in Zendesk Support. – Advanced Shortcuts helps to utilize shprtcuts in Zendesk Chat. – Macros Reporting provides an in-depth view of macros usage trends. – Pythia Classifier categorizes incoming tickets automatically.
Collection of Zendesk custom Data Actions expand the functionality of Genesys Cloud's Architect flows.
Ekdesk Case Manager makes it easy to prepare complete, discovery-ready documentation of workplace issues.
Albato is the all-in-one platform designed to connect over 800 prebuilt cloud apps and automate your business processes—all without a single line of code. Simplify workflows, save time, and optimize productivity with a solution built for efficiency and scalability. Our plans include unlimited automation steps per month, unlimited users per account, and access to advanced tools like the Router and Iterator. You can build custom integrations using the App Integrator, track 30 days of execution log
Forethought offers the world’s most advanced AI Agents— enterprise-ready and designed for every customer moment.
Proactive Campaigns app is a mass email-sending tool for Zendesk that helps to perform and implement the best email marketing practices from your customer support account. All you need is just compile customer list from your Zendesk ticket or contact database or import all contacts from a CSV file. Then compose your email body, set assignees, and select the needed email sender address. Besides, you can even select different ticket forms for specific email campaigns or send internal notes in bulk