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Pythia for Zendesk

By Pythia AI

4.9 out of 5 stars
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How would you rate your experience with Pythia for Zendesk?

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Pythia for Zendesk Reviews & Product Details

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Pricing

Pricing provided by Pythia for Zendesk.

Advanced

Custom
agent/month

Basic

$19.00
Per Month

Pythia for Zendesk Media

Pythia for Zendesk Demo - Pythia Overview
Quick video of Pythia in action.
Pythia for Zendesk Demo - Advanced Macros
Features for Zendesk Support.
Pythia for Zendesk Demo - Advanced Shortcuts
Features for Zendesk Chat.
Pythia for Zendesk Demo - Macros Reporting
Macros Reporting dashboard.
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Pythia for Zendesk Reviews (12)

Reviews

Pythia for Zendesk Reviews (12)

4.9
12 reviews

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Verified User in Apparel & Fashion
UA
Small-Business (50 or fewer emp.)
"Awesome Macro Integration for Zendesk!"
What do you like best about Pythia for Zendesk?

I like that it's easy to organize your macros by category and subcategory and that it can be easily cubby-holed in the side of the screen! Review collected by and hosted on G2.com.

What do you dislike about Pythia for Zendesk?

Sometimes it does have trouble loading. Other than that, it works well. Review collected by and hosted on G2.com.

Nataliia D.
ND
Support Team Lead
Small-Business (50 or fewer emp.)
"Great app!"
What do you like best about Pythia for Zendesk?

The app has a nice and user-friendly layout. It is easy to set it up and use, much better than Zendesk macros functionality. Quick buttons are great, reply time can be as short as few seconds long. Review collected by and hosted on G2.com.

What do you dislike about Pythia for Zendesk?

It is difficult to find any downsides of Pythia, everything works correctly. Review collected by and hosted on G2.com.

Verified User in Retail
AR
Small-Business (50 or fewer emp.)
"This should be an OOTB program -- it's that great."
What do you like best about Pythia for Zendesk?

Im amazed this is not built into Zendesk out of the box as it's so intuitive, functional and without a doubt a necessary feature. We'd have been lost without Pythia! Review collected by and hosted on G2.com.

What do you dislike about Pythia for Zendesk?

I wish I had feedback since it's so helpful. I dislike that we had to add this on since it should be something zendesk offers. Insanely appreciative for this app. Review collected by and hosted on G2.com.

Gana W.
GW
Customer Service Manager
Small-Business (50 or fewer emp.)
"We love using Pythia"
What do you like best about Pythia for Zendesk?

Pythia is fast and easy to use. It helps us answer in a faster manner so we can work on the tougher issues at hand. Pythin also keeps macros organized and serves as a useful tool in Zendesk. Review collected by and hosted on G2.com.

What do you dislike about Pythia for Zendesk?

I cannot think of anything we dislike at this time;) Review collected by and hosted on G2.com.

Pascal K.
PK
Founder
"Pythia"
What do you like best about Pythia for Zendesk?

increased efficiency through macro usage Review collected by and hosted on G2.com.

What do you dislike about Pythia for Zendesk?

we use the tool since a few weeks, nothing I dont like for the moment Review collected by and hosted on G2.com.

Matthew B.
MB
Director, Customer Solutions
Computer Software
Small-Business (50 or fewer emp.)
"Pythia has made our team much more efficent!"
What do you like best about Pythia for Zendesk?

Pythia makes using macros to respond to customers effortless. The most common responses can be saved as quick replies, so tickets can literally be solved in as little as 2 clicks. Review collected by and hosted on G2.com.

What do you dislike about Pythia for Zendesk?

The only downside we currently see with Pythia is that it has to be synced in order to offer newly created macros. This is a simple process the user can do themselves (click of one button) and it's on their roadmap to make this an automated feature, so not a huge downfall at all! Review collected by and hosted on G2.com.

Karoliina K.
KK
Chief Operating Officer
Small-Business (50 or fewer emp.)
"Effenciency in our team has increased 100%, thanks to Pythia!"
What do you like best about Pythia for Zendesk?

We are working with multiple brands and therefore it is important to have all the email and chat templates available only for specific brands. Thanks to Pythia, this is now possible and has increased the agent efficiency 100%!

The team behind Pythia has been helping us to build Pythia for the tool we need it to be, and always are taking our feedback and suggestions into consideration. Review collected by and hosted on G2.com.

What do you dislike about Pythia for Zendesk?

There are some tools that we would still want to implement to Pythia, and the team behind Pythia is helping us with that the best they can. Review collected by and hosted on G2.com.

Lyn V.
LV
Customer Service Lead
Small-Business (50 or fewer emp.)
"Best Zendesk Partner"
What do you like best about Pythia for Zendesk?

Pythia has been an invaluable part of our Customer Happiness. It has helped us in answering our customers more efficiently and be able to focus on other tickets that require more attention. It's very easy to use and set up too! I'd recommend this to anyone using Zendesk who gets a lot of tickets and needs an excellent organizational tool for their macros. Thank you Pythia! Review collected by and hosted on G2.com.

What do you dislike about Pythia for Zendesk?

None really, so far we have encountered no downtime. Review collected by and hosted on G2.com.

Verified User in Market Research
UM
Mid-Market (51-1000 emp.)
"Pythia for Zendesk Review"
What do you like best about Pythia for Zendesk?

A very useful Artificial intelligence tool integrated with Zendesk

Real time customer Support

Chat support Review collected by and hosted on G2.com.

What do you dislike about Pythia for Zendesk?

All languages are not supported and sometimes becomes difficult to work with global clients Review collected by and hosted on G2.com.

Verified User in Research
AR
Small-Business (50 or fewer emp.)
"Excellent, easy to use Zendesk integration"
What do you like best about Pythia for Zendesk?

Pythia has massively increased efficiency in a completely intuitive way. Not only is responding to queries easier and quicker, but it's greatly improved the onboarding of new team members getting used to finding the information they need among a large number of macros Review collected by and hosted on G2.com.

What do you dislike about Pythia for Zendesk?

So far, nothing! Everything has been smooth and the support from the Pythia team has been second to none. Review collected by and hosted on G2.com.

Pricing Options

Pricing provided by Pythia for Zendesk.

Advanced

Custom
agent/month

Basic

$19.00
Per Month
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Pythia for Zendesk
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