--- title: Pythia for Zendesk Reviews meta_title: 'Pythia for Zendesk Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 12 reviews by the users' company size, role or industry to find out how Pythia for Zendesk works for a business like yours. aggregate_rating: rating_value: 4.9 review_count: 12 scale: '5' date_modified: '2026-07-12' parent_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # Pythia for Zendesk Reviews **Vendor:** Pythia AI **Category:** [Productivity Bots Software](https://www.g2.com/categories/productivity-bots) **Average Rating:** 4.9/5.0 **Total Reviews:** 12 ## About Pythia for Zendesk Pythia is a one-stop-shop of affordable AI tools for scaling the productivity of your Zendesk. – Advanced Macros helps to utilize macros in Zendesk Support. – Advanced Shortcuts helps to utilize shprtcuts in Zendesk Chat. – Macros Reporting provides an in-depth view of macros usage trends. – Pythia Classifier categorizes incoming tickets automatically. ## Pythia for Zendesk Reviews ### 1. Awesome Macro Integration for Zendesk! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Small-Business (50 or fewer emp.) **Reviewed Date:** January 28, 2022 **What do you like best about Pythia for Zendesk?** I like that it's easy to organize your macros by category and subcategory and that it can be easily cubby-holed in the side of the screen! **What do you dislike about Pythia for Zendesk?** Sometimes it does have trouble loading. Other than that, it works well. **Recommendations to others considering Pythia for Zendesk:** If you have more than one brand in your umbrella, this is an awesome tool for your support team. **What problems is Pythia for Zendesk solving and how is that benefiting you?** My team is very easily able to view different categories of macros and it works for multiple different brands as well. ### 2. Great app! **Rating:** 5.0/5.0 stars **Reviewed by:** Nataliia D. | Support Team Lead, Small-Business (50 or fewer emp.) **Reviewed Date:** February 18, 2021 **What do you like best about Pythia for Zendesk?** The app has a nice and user-friendly layout. It is easy to set it up and use, much better than Zendesk macros functionality. Quick buttons are great, reply time can be as short as few seconds long. **What do you dislike about Pythia for Zendesk?** It is difficult to find any downsides of Pythia, everything works correctly. **Recommendations to others considering Pythia for Zendesk:** I totally recomend using to Pythia to boost the productivity and quality of Support. Just try it and you will never regret. **What problems is Pythia for Zendesk solving and how is that benefiting you?** Problems solved: -changing language -choosing macros Benefits: -faster reply -better productivity ### 3. This should be an OOTB program -- it's that great. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** September 07, 2021 **What do you like best about Pythia for Zendesk?** Im amazed this is not built into Zendesk out of the box as it's so intuitive, functional and without a doubt a necessary feature. We'd have been lost without Pythia! **What do you dislike about Pythia for Zendesk?** I wish I had feedback since it's so helpful. I dislike that we had to add this on since it should be something zendesk offers. Insanely appreciative for this app. **What problems is Pythia for Zendesk solving and how is that benefiting you?** Keyword search function made it super easy to use any macros. ### 4. We love using Pythia **Rating:** 5.0/5.0 stars **Reviewed by:** Gana W. | Customer Service Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 14, 2021 **What do you like best about Pythia for Zendesk?** Pythia is fast and easy to use. It helps us answer in a faster manner so we can work on the tougher issues at hand. Pythin also keeps macros organized and serves as a useful tool in Zendesk. **What do you dislike about Pythia for Zendesk?** I cannot think of anything we dislike at this time;) **What problems is Pythia for Zendesk solving and how is that benefiting you?** We are solving customer issues and inquiries about supplements that we sell. There are also order issues, shipping problems and other things. Pythia helps us sovle in a more efficient matter and have time for those harder problems that may take longer than just shooting over a macro. ### 5. Pythia **Rating:** 5.0/5.0 stars **Reviewed by:** Pascal K. | Founder **Reviewed Date:** March 09, 2021 **What do you like best about Pythia for Zendesk?** increased efficiency through macro usage **What do you dislike about Pythia for Zendesk?** we use the tool since a few weeks, nothing I dont like for the moment **What problems is Pythia for Zendesk solving and how is that benefiting you?** to classify tickets, to add SLAs to tickets, to assign tickets to agents ### 6. Pythia has made our team much more efficent! **Rating:** 5.0/5.0 stars **Reviewed by:** Matthew B. | Director, Customer Solutions, Computer Software, Small-Business (50 or fewer emp.) **Reviewed Date:** May 01, 2020 **What do you like best about Pythia for Zendesk?** Pythia makes using macros to respond to customers effortless. The most common responses can be saved as quick replies, so tickets can literally be solved in as little as 2 clicks. **What do you dislike about Pythia for Zendesk?** The only downside we currently see with Pythia is that it has to be synced in order to offer newly created macros. This is a simple process the user can do themselves (click of one button) and it's on their roadmap to make this an automated feature, so not a huge downfall at all! **Recommendations to others considering Pythia for Zendesk:** Pythia has saved our team so much time and made our responses more concise for customers. It is definitely worth a try to see if it can help your support team as well! **What problems is Pythia for Zendesk solving and how is that benefiting you?** Pythia has allowed the support team to quickly respond to the most asked questions allowing extra time to assist other customers and work on other projects that contribute to company goals ### 7. Effenciency in our team has increased 100%, thanks to Pythia! **Rating:** 5.0/5.0 stars **Reviewed by:** Karoliina K. | Chief Operating Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** May 25, 2020 **What do you like best about Pythia for Zendesk?** We are working with multiple brands and therefore it is important to have all the email and chat templates available only for specific brands. Thanks to Pythia, this is now possible and has increased the agent efficiency 100%! The team behind Pythia has been helping us to build Pythia for the tool we need it to be, and always are taking our feedback and suggestions into consideration. **What do you dislike about Pythia for Zendesk?** There are some tools that we would still want to implement to Pythia, and the team behind Pythia is helping us with that the best they can. **What problems is Pythia for Zendesk solving and how is that benefiting you?** Pythia is giving us the opportunity to work with multiple brands at the same time, without losing efficiency. ### 8. Best Zendesk Partner **Rating:** 5.0/5.0 stars **Reviewed by:** Lyn V. | Customer Service Lead, Small-Business (50 or fewer emp.) **Reviewed Date:** May 07, 2020 **What do you like best about Pythia for Zendesk?** Pythia has been an invaluable part of our Customer Happiness. It has helped us in answering our customers more efficiently and be able to focus on other tickets that require more attention. It's very easy to use and set up too! I'd recommend this to anyone using Zendesk who gets a lot of tickets and needs an excellent organizational tool for their macros. Thank you Pythia! **What do you dislike about Pythia for Zendesk?** None really, so far we have encountered no downtime. **Recommendations to others considering Pythia for Zendesk:** I'd recommend this to anyone using Zendesk who gets a lot of tickets and needs an excellent organizational tool for their macros. **What problems is Pythia for Zendesk solving and how is that benefiting you?** - faster customer response - easier way to organize macros - automates macros - easy to set up ### 9. Pythia for Zendesk Review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Market Research | Mid-Market (51-1000 emp.) **Reviewed Date:** June 30, 2020 **What do you like best about Pythia for Zendesk?** A very useful Artificial intelligence tool integrated with Zendesk Real time customer Support Chat support **What do you dislike about Pythia for Zendesk?** All languages are not supported and sometimes becomes difficult to work with global clients **Recommendations to others considering Pythia for Zendesk:** A very good software for creating tickets and provides solutions within a business day **What problems is Pythia for Zendesk solving and how is that benefiting you?** A quick solutions to creating tickets and providing clients with solutions that they can use as an insight ### 10. Excellent, easy to use Zendesk integration **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Research | Small-Business (50 or fewer emp.) **Reviewed Date:** May 13, 2020 **What do you like best about Pythia for Zendesk?** Pythia has massively increased efficiency in a completely intuitive way. Not only is responding to queries easier and quicker, but it's greatly improved the onboarding of new team members getting used to finding the information they need among a large number of macros **What do you dislike about Pythia for Zendesk?** So far, nothing! Everything has been smooth and the support from the Pythia team has been second to none. **What problems is Pythia for Zendesk solving and how is that benefiting you?** Responding to common support requests quickly and searching through a large number of macros with ease. The quick buttons have proved invaluable. ### 11. Pythia **Rating:** 5.0/5.0 stars **Reviewed by:** Iveta P. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 18, 2020 **What do you like best about Pythia for Zendesk?** Pithya seems like our right hand! With Pythia we handle the queries much faster as she knows the answers already and this is awesome. Our clients receive answers faster and are satisfied with the speed while we have more time to handle more complicated issues. **What do you dislike about Pythia for Zendesk?** Everything is great. We love Pythia as if she was a member of our team. The support is great! **What problems is Pythia for Zendesk solving and how is that benefiting you?** Answers to customer information questions. High speed and selection of answers. ### 12. Excellent Support and Product **Rating:** 5.0/5.0 stars **Reviewed by:** Donnie J. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 03, 2020 **What do you like best about Pythia for Zendesk?** The support and categorization functions have saved us large amounts of time and increased efficiency **What do you dislike about Pythia for Zendesk?** We really like the system, I have not seen any draw backs **What problems is Pythia for Zendesk solving and how is that benefiting you?** Efficiency increase and much more organized workflow routing tickets ## Pythia for Zendesk Discussions - [What is Pythia for Zendesk used for?](https://www.g2.com/discussions/what-is-pythia-for-zendesk-used-for) - [View Pythia for Zendesk pricing details and edition comparison](https://www.g2.com/products/pythia-for-zendesk/reviews?section=pricing&secure%5Bexpires_at%5D=2026-07-17+18%3A10%3A49+-0500&secure%5Bsession_id%5D=5481a5c6-1b63-45f8-a7f5-1529e6a4a5ca&secure%5Btoken%5D=6b388eec88ecdbe2fa5b6a8756358afa6ad5f145325bb430ebe0f2a282bdaeef&format=llm_user) ## Pythia for Zendesk Features **Agentic AI - Productivity Bots** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Decision Making ## Top Pythia for Zendesk Alternatives - [Qlik Sense](https://www.g2.com/products/qlik-sense/reviews) - 4.4/5.0 (763 reviews) - [Scratchpad](https://www.g2.com/products/scratchpad/reviews) - 4.8/5.0 (1,472 reviews) - [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) - 4.5/5.0 (53,524 reviews)