CRM and Kanban

15 reviews

CRM and Kanban. is a Zendesk Support add-on that helps fetch sales right from your tickets. More about its features: - Create custom sales pipelines with multiple stages - Create custom deal forms to collect all the sales necessary details - Create products and link them to specific deals - Assign different statuses to CRM users - Forecast sales over specific time periods - Measure sales team performance - Keep track of all events (actions) With CRM and Deals, it's easy to unify support and sales processes as well as satisfy your customers' needs to the max.

Proactive Campaigns for Zendesk

6 reviews

Proactive Campaigns app is a mass email-sending tool for Zendesk that helps to perform and implement the best email marketing practices from your customer support account. All you need is just compile customer list from your Zendesk ticket or contact database or import all contacts from a CSV file. Then compose your email body, set assignees, and select the needed email sender address. Besides, you can even select different ticket forms for specific email campaigns or send internal notes in bulk to inform your agents about anything. Here is a list of the basic Proactive Campaigns features: -Create users list in few clicks -Send mass email campaigns and automatic follow-ups -Send bulk internal notes -Set assignees, ticket forms -Test email campaigns -Use advanced email formatting -Send SMS campaigns -Compile multilingual bulk emails -Perform email marketing from the backend -Use macros, templates, HTML formatting -Statistics page

GrowthDot GDPR Compliance for Zendesk

6 reviews

GDPR Compliance is a Zendesk add-on that allows processing data privacy requests in bulk. Namely, its users can simply create filtered lists to delete, anonymize, or retrieve customer and ticket data in bulk. The processes can be scheduled so that one doesn't have to be present all the time and work on more important issues. With this Zendesk plugin, it's possible to be compliant with: GDPR; CCPA; PII; LGPD; PIPEDA; APEC; CBPR; HIPAA; PCI.

Email Tracking

3 reviews

Email Tracking is a Zendesk add-on that allows checking if and when one's emails were opened. The plugin automatically assigns tags and updates custom fields in tickets that were opened. As a result, users can create identify tickets that need a follow-up in a matter of seconds. Email Trackings adds a ticket sidebar with the timeline of ticket opens, including the device from which it was read. Users can set real-time notifications and automatic follow-ups for unopened tickets. The statistics page allows analyzing the performance of specific agents/groups, and even macros or triggers. The app is also GDPR and CCPA compliant.

Proactive Campaigns for Jira

0 reviews

Introducing a seamless solution: Generate customer lists and effortlessly run email campaigns directly from your Jira platform! Keep your valued customers informed about upcoming updates, events, technical matters, and more. Easily send reminders about expiring subscriptions or exclusive offers. Plus, you can distribute educational materials and much more! With just a few clicks, compose multiple bulk campaigns all in one convenient location—the Jira helpdesk. Simplify your communication process and reach your audience effectively! Organize and target your audience effortlessly by filtering customer lists based on specific criteria. Sorting out your mailing lists has never been faster or more convenient. Create proactive tickets and execute mass email campaigns with ease. Choose from pre-existing lists and proactively engage with your customers using Proactive Campaigns for Jira. Craft captivating emails effortlessly using our advanced email editor. We've simplified the process, so all you need to do is type engaging text and create a visually appealing email body. Run campaigns seamlessly from the backend. Even if you accidentally close the tab, rest assured that your campaign will continue to run. Additionally, you can launch multiple campaigns simultaneously. Schedule your campaigns according to your specific needs. Set a designated time and date to run any bulk campaign. Now you can build and send email marketing campaigns even if your work schedule doesn't align with the optimal time for receiving emails. With Proactive Campaigns for Jira, your data is completely safe. We prioritize the utmost security and privacy for your information. All campaigns are launched directly from your browser, and we never collect users' data or any other confidential information as we do not have access to such data.

NPS and Survey for Zendesk

0 reviews

NPS and Survey for Zendesk is a comprehensive tool that empowers businesses to gather valuable feedback, measure customer satisfaction, and drive strategic improvements directly within Zendesk Support.Key Features:- Four Survey TypesThe app offers 4 different survey types, including 5-star form, 0-10 rating, Yes/No questions, and Text feedback surveys, catering to various feedback scenarios and preferences.- Automated Trigger-based SendingSet up automated triggers for survey distribution based on specific customer interactions within Zendesk, ensuring timely feedback collection without manual intervention.- Dynamic Content TranslationBreak language barriers with dynamic content translation options with personalized and localized survey experiences tailored to diverse audiences.- Custom BrandingElevate your brand presence by adding logos, splash colors, and custom styling to surveys, ensuring a cohesive brand experience for respondents.- Comprehensive StatisticsAccess detailed statistics and analytics to gain actionable insights into survey performance, response rates, and customer sentiment trends.- Internal Notes IntegrationAnalyze automatic internal notes with the responses directly in the tickets to monitor customer feedback and make data-driven decisions.- Unlimited SurveysEnjoy unrestricted survey creation and distribution, empowering you to gather scale feedback without limitations.NPS and Survey app for Zendesk is the ultimate solution for mastering feedback management. Its feature-rich toolkit, seamless integration, and intuitive interface effortlessly elevate the company’s feedback strategy and drive continuous improvement.

Video Reply for Zendesk

0 reviews

Video Reply is an app for Zendesk for recording video tutorials in Zendesk tickets. With the Video Reply for Zendesk, you are able to: -Capture the screen or record from the camera -Add video to your tickets from the video library -Request a recording from your client without the app installed on their side -Download any video from your library

Sanctions Check for Zendesk

0 reviews

Easily find out about your clients' reputation with just a few clicks! It can be time-consuming to check if someone is under sanction, and you usually have to visit multiple websites and enter lots of information. But now, with the new Sanctions Check app for Zendesk Support, you can speed up this process. This app helps you show that your company is responsible and trustworthy. It also helps you comply with KYC (Know Your Customer) and AML (Anti Money Laundering) laws. Key Benefits of the Sanctions Check: Simplified Search: We make it easy for you by providing just two fields for entity or person search. All you need is a name! This saves your valuable time and allows you to focus more on customer support and sales activities. Custom Blocklist: If you have a list of unwanted persons or organizations to avoid collaborating with, we've got you covered. Contact us, and we will add as many custom lists as you need to your existing ones. Rest assured, we guarantee the confidentiality of the information you provide. Save Search Results: Keep track of recent agent activity, control the process, and avoid duplicate searches. You can also view the exact search date and the number of search results for each item. Schedule Search Activity: If you need to regularly check specific persons or entities, you can set up automation. The app will automatically repeat the search after a certain period of time, saving you the effort of doing it manually. Everything is in Zendesk: With Sanctions Check for Zendesk, you can seamlessly combine customer support activities with advanced searches in the OFAC and OFSI sanction lists. No more switching between tools or tabs, everything is conveniently integrated within Zendesk.

Purge My Zendesk

0 reviews

Tidying up your Zendesk data has never been easier! With the Purge My Zendesk app, you can clean up your Zendesk in just one click. Say goodbye to unnecessary tickets, users, and organizations hassle-free. Simply install the app, select the data you want to delete and start the bulk process. No more spending hours manually erasing contacts or tickets one by one. Now you can focus your valuable time on more important tasks.