Best HR Service Delivery Software

How Many HR Service Delivery Software Products Does G2 Track?

Total Products under this Category: 63

Category Stats (Sep 2026)

  • Average Rating: 4.44/5 The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: Paycom (+0.42%) - Among all products in this category, Paycom recorded the largest rating increase compared to last month

Last updated: September 11, 2026

How Does G2 Rank HR Service Delivery Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 12,500+ Authentic Reviews
  • 63+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for HR Service Delivery Software

G2 Grid® for HR Service Delivery Software plotting products by satisfaction and market presence

Highlighted products: ServiceNow HR Service Delivery, Paycom, Personio, SAP SuccessFactors HCM, Superworks, Applaud, Leena AI Autonomous Agent, and ADP HR Assist.

Underlying data: [Grid® JSON](https://www.g2.com/categories/hr-service-delivery/grids.json?focus%5B%5D=servicenow-hr-service-delivery&focus%5B%5D=paycom&focus%5B%5D=personio&focus%5B%5D=sap-sap-successfactors-hcm&focus%5B%5D=superworks&focus%5B%5D=applaud&focus%5B%5D=leena-ai-autonomous-agent&focus%5B%5D=adp-hr-assist)

ServiceNow HR Service Delivery

Why ServiceNow HR Service Delivery? HR teams aren't struggling because they lack effort. They're struggling because the work itself is broken — requests disappear into inboxes, employees bounce between portals, and too much of HR's day goes toward things that should never have needed a human in the first place. ServiceNow HR Service Delivery fixes that at the root. It gives employees one place to get answers and get things done — whether that's checking a leave balance, resolving a pay discrepancy, or working through a new hire checklist. No hunting. No waiting. What makes it different from a service desk with better branding: AI Agents that actually finish the work. Not just suggest an answer — complete the request, resolve the case, execute the approval, across HR, IT, workplace, and finance. The difference between routing a request and closing it out is where most tools fail. This one doesn't. What problems does it solve? Employees who can't find answers fast enough stop trying — and the cost of that disengagement is real. HR teams buried in repetitive case volume don't have capacity for work that actually moves the business. And HR leaders making decisions without visibility into service performance are flying blind. HRSD addresses all three: employees get instant resolution through an AI-powered front door, HR teams run leaner because agents handle what used to pile up in queues, and leadership gets real-time data to identify where service is breaking down before it becomes a retention or compliance issue. Who is it for? HR leaders, service delivery teams, and operations-minded CHROs who understand that employee experience isn't soft — it's a performance variable. If your HR function is still managing work through spreadsheets, email threads, and disconnected portals, this is built for you. Why it matters: Employees form their opinion of a company through small moments — how fast they got help when something was confusing, how easy it was to navigate a life change at work. When those moments go badly, it registers. When HR has the infrastructure to make them go well — consistently, at scale — the impact shows up in the numbers.

Average Rating: 4.3/5.0

Total Reviews: 383

How Do G2 Users Rate ServiceNow HR Service Delivery?

  • Has the product been a good partner in doing business?: 9.1/10 (Category avg: 9.1/10)
  • Customization: 7.9/10 (Category avg: 8.6/10)
  • Ticketing Platform: 9.3/10 (Category avg: 8.6/10)
  • Knowledge Management: 9.1/10 (Category avg: 8.7/10)

Who Is the Company Behind ServiceNow HR Service Delivery?

  • Seller: ServiceNow
  • Company Website:
  • Year Founded: 2004
  • HQ Location: Santa Clara, CA
  • Twitter: @servicenow
    55,548 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    35,078 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Software Engineer, ServiceNow Developer
  • Top Industries: Information Technology and Services, Hospital & Health Care
  • Company Size: 55% Large, 17% Medium

What Do G2 Reviewers Say About ServiceNow HR Service Delivery?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the intuitive interface of ServiceNow HR Service Delivery, simplifying requests and enhancing overall employee satisfaction.
  • Users value the comprehensive features of ServiceNow HRSD, providing a centralized solution for all HR needs.
  • Users value the efficiency of ServiceNow HR Service Delivery, as it streamlines HR processes and enhances overall employee experience.
  • Users value the configurability and comprehensive support of ServiceNow HR Service Delivery, making HR management efficient.
  • Users appreciate the personalized experience offered by ServiceNow HR Service Delivery, enhancing employee support and engagement.
Cons
  • Users find the limited customization options can lead to added complexity and potential future support challenges.
  • Users note that the high costs of ServiceNow can hinder access to its valuable features for smaller teams.
  • Users find the steep learning curve challenging, especially for administrators and those without technical expertise.
  • Users experience a steep learning curve with ServiceNow HR Service Delivery, requiring significant time and technical expertise.
  • Users warn of a steep learning curve, particularly for first-time users adjusting to its complex features.

What Are Recent G2 Reviews of ServiceNow HR Service Delivery?

What Are G2 Users Discussing About ServiceNow HR Service Delivery?

Paycom

Paycom is a leading human capital management software provider that helps organizations across the U.S. and internationally automate routine decisions and workflows. Through built-in decisioning logic and full-solution automation, Paycom reduces administrative burden for HR, managers and employees while streamlining HR and payroll processes. Frequently recognized by third party reviewers as one of the best payroll and HR software solutions, Paycom is used by organizations of all sizes across the U.S. and internationally to simplify workforce management and free HR teams to focus on strategic initiatives.

Average Rating: 4.6/5.0

Total Reviews: 5,081

How Do G2 Users Rate Paycom?

  • Has the product been a good partner in doing business?: 8.4/10 (Category avg: 9.1/10)
  • Customization: 8.8/10 (Category avg: 8.6/10)
  • Ticketing Platform: 7.6/10 (Category avg: 8.6/10)
  • Knowledge Management: 8.5/10 (Category avg: 8.7/10)

Who Is the Company Behind Paycom?

  • Seller: Paycom
  • Company Website:
  • Year Founded: 1998
  • HQ Location: Oklahoma City, OK
  • Twitter: @Paycom
    33,252 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    5,537 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: HR Manager, Human Resources Manager
  • Top Industries: Hospital & Health Care, Non-Profit Organization Management
  • Company Size: 20% Medium, 5% Small

What Do G2 Reviewers Say About Paycom?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of Paycom, noting its simple interface and straightforward setup process.
  • Users commend Paycom for their knowledgeable and responsive customer support, enhancing the overall experience with the tool.
  • Users value the effective timeclock and payroll processing of Paycom, simplifying employee access and reducing errors.
  • Users appreciate the user-friendly payroll management with streamlined processes that enhance efficiency for HR and employees.
  • Users value the user-friendly technology of Paycom, enhancing payroll processing and time tracking effortlessly.
Cons
  • Users express frustration with Paycom's poor customer support, feeling their concerns are often met with unhelpful responses.
  • Users report a steep learning curve with Paycom, making it challenging to navigate and effectively utilize the system.
  • Users find Paycom's interface not intuitive, requiring excessive steps to accomplish tasks compared to other tools.
  • Users find Paycom's limited features frustrating, leading to dissatisfaction and a desire to revert to previous tools.
  • Users often face navigation difficulty with Paycom, making it harder to find necessary features quickly.

What Are Recent G2 Reviews of Paycom?

Personio

Personio is the intelligent HR platform built for the way European businesses actually work. Most HR software was designed in the US and adapted for Europe as an afterthought. Personio was built here from the start, for companies navigating multiple languages, varying labor laws, and a patchwork of local compliance requirements that change faster than most platforms can keep up with. Manage the full employee lifecycle in one place: hiring, onboarding, time tracking, absence management, payroll, performance, and workforce reporting. No more switching between systems or maintaining spreadsheets on the side. Everything your HR team needs lives in one place, connected and up to date. Smart automations handle the repetitive admin that consumes your HR team's day. Approval workflows, absence tracking, contract generation, and onboarding checklists run in the background so your team can focus on the work that actually moves the business forward. Proactive insights turn workforce data into clear, shareable intelligence, helping HR leaders spot trends, anticipate change, and walk into leadership meetings with something worth saying. The platform adapts to how your organisation works, not the other way around. Customise workflows, approval chains, and reporting to fit your structure, whether you are running one office or coordinating teams across five countries. Personio connects with over 200 tools European businesses rely on, including DATEV, Slack, and Google Workspace. It runs natively in German, English, Spanish, French, Dutch, and Italian, among other languages and is built for GDPR compliance across every market you operate in. More than 14,000 companies across Germany, Austria, Switzerland, the UK, and Spain trust Personio to run their HR. It is the intelligent platform that grows with European businesses, because it was made for them.

Average Rating: 4.4/5.0

Total Reviews: 941

How Do G2 Users Rate Personio?

  • Has the product been a good partner in doing business?: 8.5/10 (Category avg: 9.1/10)
  • Customization: 8.3/10 (Category avg: 8.6/10)
  • Ticketing Platform: 7.3/10 (Category avg: 8.6/10)
  • Knowledge Management: 8.1/10 (Category avg: 8.7/10)

Who Is the Company Behind Personio?

  • Seller: Personio
  • Company Website:
  • Year Founded: 2015
  • HQ Location: München, Bayern
  • LinkedIn® Page: www.linkedin.com
    2,247 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: HR Manager, CEO
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 60% Medium, 27% Small

What Do G2 Reviewers Say About Personio?

AI-generated summary from verified user reviews

Pros
  • Users find Personio's interface easy to use, with clear navigation and helpful resources for quick onboarding.
  • Users appreciate the intuitive navigation of Personio, enhancing efficiency and making tasks straightforward and accessible.
  • Users appreciate the intuitive and comprehensive features of Personio, benefiting from centralized solutions for HR challenges.
  • Users appreciate the centralized HR management of Personio, enhancing team efficiency and employee satisfaction.
  • Users value the comprehensive features of Personio, appreciating its user-friendly interface and seamless integration capabilities.
Cons
  • Users desire missing features in Personio, especially in mobile functions and automated notifications, impacting overall usability.
  • Users find the limited customization options frustrating, impacting their ability to tailor the product to their specific needs.
  • Users find the limited features of Personio hinder their experience and require time to adapt to changes.
  • Users find lacking features in Personio, particularly in reporting and mobile functionality, leading to inefficiencies.
  • Users express frustration over limited customization options and reporting tools in Personio, leading to dissatisfaction.

What Are Recent G2 Reviews of Personio?

What Are G2 Users Discussing About Personio?

SAP SuccessFactors HCM

SAP SuccessFactors HCM is a global, AI-powered cloud HR suite designed to help organizations thrive in a fast-moving world. With 100+ localizations, it delivers real-time visibility and connected solutions across core HR, payroll, talent management, learning, analytics, planning, and employee experience. More than 10,000 organizations trust SAP SuccessFactors HCM to enhance every employee experience, workforce decision, and people process—turning each employee into a success story. With SAP SuccessFactors HCM, you can: - Empower your workforce with AI-driven tools for self-service, learning, performance, and development to help people work faster and smarter. - Identify and develop top talent with a unified source of people and skills data that supports both HR strategies and business goals. - Stay compliant and agile with built-in legal and regulatory updates tailored to local business requirements. - Accelerate time to value by leveraging proven HR best practices and the strength of a global partner ecosystem.

Average Rating: 4.1/5.0

Total Reviews: 1,473

How Do G2 Users Rate SAP SuccessFactors HCM?

  • Has the product been a good partner in doing business?: 8.3/10 (Category avg: 9.1/10)
  • Customization: 8.0/10 (Category avg: 8.6/10)
  • Ticketing Platform: 8.0/10 (Category avg: 8.6/10)
  • Knowledge Management: 8.5/10 (Category avg: 8.7/10)

Who Is the Company Behind SAP SuccessFactors HCM?

  • Seller: SAP
  • Company Website:
  • Year Founded: 1972
  • HQ Location: Walldorf
  • Twitter: @SAP
    297,052 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    149,349 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Recruiter, Consultant
  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 56% Large, 34% Medium

What Do G2 Reviewers Say About SAP SuccessFactors HCM?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the user-friendly interface of SAP SuccessFactors HCM, making navigation and integration seamless.
  • Users appreciate the extensive integration and module options in SAP SuccessFactors, streamlining HR activities within a single app.
  • Users appreciate the centralization of HR functions in SAP SuccessFactors, enhancing efficiency and ease of use daily.
  • Users appreciate the comprehensive features of SAP SuccessFactors HCM, which simplify task management and enhance accessibility.
  • Users find the interface straightforward and intuitive, making data entry and task management effortless and efficient.
Cons
  • Users find the limited customization options frustrating, wishing for greater flexibility in the SAP SuccessFactors HCM system.
  • Users find the interface not user-friendly, citing a steep learning curve and complexity in navigating features.
  • Users find the software not intuitive, requiring time to adjust and often facing usability challenges.
  • Users face a steep learning curve with SAP SuccessFactors HCM, requiring extensive training and adaptation to the interface.
  • Users find the limited features of SAP SuccessFactors HCM hinder effective use and understanding of its capabilities.

What Are Recent G2 Reviews of SAP SuccessFactors HCM?

What Are G2 Users Discussing About SAP SuccessFactors HCM?

Superworks

Headline: Transform Your Workplace with Superworks HRMS: Boost Productivity & Employee Happiness About Superworks: Superworks empowers enterprises and SMBs to create thriving, productive workplaces by streamlining HR and operational processes. Our comprehensive Super HRMS suite is designed to simplify complex tasks and boost employee engagement, driving tangible results for your business. Key Features & Benefits: 1. Recruit Top Talent: Streamline your hiring process with our powerful RECRUIT module. From applicant tracking to onboarding, find the perfect candidates faster and more efficiently. This reduces time-to-hire and lowers recruitment costs. 2. Streamlined Employee Lifecycle Management: Manage the entire employee lifecycle from onboarding to offboarding within a single platform. Automate key processes, ensure data consistency, and improve the employee experience. This reduces administrative burden, improves data accuracy, and enhances employee satisfaction throughout their journey with the company. 3. Accurate Attendance Tracking: Simplify attendance management with automated time and attendance tracking. Eliminate manual processes, reduce errors, and gain real-time visibility into employee attendance. This reduces payroll errors, minimizes time theft, and improves workforce management. 4. Effective Field Force Management: Manage your field teams efficiently with our dedicated tools for tracking location, assigning tasks, and monitoring performance. This improves field team productivity, optimizes routes, and enhances customer service. 5. Effortless Payroll: Simplify payroll management with our automated PAYROLL system. Ensure accurate and timely payments, reduce errors, and stay compliant with evolving regulations. This minimizes compliance risks and frees up HR for strategic initiatives. 6. Boost Performance: Drive employee growth and development with our integrated PERFORMANCE management tools. Set clear goals, conduct performance reviews, and provide valuable feedback to maximize individual and team performance. This improves employee engagement, drives performance improvements, and supports career development. 7. Efficient Asset Management: Take control of your company's assets with our ASSETS module. Track inventory, manage maintenance, and optimize asset utilization. This reduces operational costs and improves asset ROI. Seamless Project Management: Manage projects effectively with our integrated PROJECT MANAGEMENT tools. Collaborate seamlessly, track progress, and ensure projects are delivered on time and within budget. This improves project delivery rates and enhances team collaboration. 8. Enhanced Employee Monitoring (Optional - Use with caution and transparency): Gain insights into team activity and productivity with our EMPLOYEE MONITORING features (Note: Ensure compliance with all applicable laws and ethical guidelines). This can help identify productivity bottlenecks and optimize workflows, while ensuring employee privacy is respected. 9. Real-Time Communication: Foster seamless communication and collaboration with our built-in CHAT platform. Connect employees, share updates, and facilitate teamwork. This improves internal communication and strengthens team cohesion. 10. Gather Valuable Feedback: Collect employee feedback with our easy-to-use SURVEY tools. Gain valuable insights into employee satisfaction, identify areas for improvement, and create a more positive work environment. This improves employee morale and drives positive organizational change. Our Commitment: At Superworks, we're committed to providing cutting-edge SaaS solutions that simplify your operations, boost efficiency, and empower your people. We believe that a happy and productive workforce is the key to business success, and our Super HRMS suite is designed to help you achieve just that. Why Choose Superworks? 1. Comprehensive Suite: One integrated platform for all your HR and operational needs. 2. User-Friendly Interface: Easy to learn and use, minimizing training time and maximizing adoption. 3. Scalable Solution: Grows with your business, adapting to your changing needs. 4. Dedicated Support: Our expert team is here to support you every step of the way.

Average Rating: 4.8/5.0

Total Reviews: 198

How Do G2 Users Rate Superworks?

  • Has the product been a good partner in doing business?: 9.6/10 (Category avg: 9.1/10)
  • Customization: 9.9/10 (Category avg: 8.6/10)
  • Ticketing Platform: 9.7/10 (Category avg: 8.6/10)
  • Knowledge Management: 9.7/10 (Category avg: 8.7/10)

Who Is the Company Behind Superworks?

Who Uses This Product?

  • Who Uses This: HR Manager, Human Resources Manager
  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 50% Medium, 49% Small

What Do G2 Reviewers Say About Superworks?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of Superworks, enabling effortless navigation and efficient management of tasks.
  • Users commend the exceptional customer service provided by Superworks, enhancing their overall experience significantly.
  • Users commend the excellent customer support of Superworks, appreciating the helpfulness and cooperation of the team.
  • Users benefit from the time-saving efficiency of Superworks, enhancing productivity and simplifying business operations remarkably.
  • Users appreciate the comprehensive features of Superworks, enhancing task management and streamlining business operations effectively.
Cons
  • Users experience slow loading times with the chat tool, leading to dissatisfaction and delays in communication.
  • Users find the limited features of Superworks restrict their customization and reporting capabilities, impacting overall usability.
  • Users highlight the lack of employee activity monitoring features in Superworks, affecting productivity tracking needs.
  • Users note a need for improved customization flexibility in Superworks to enhance their overall experience.
  • Users report issues with the chat application's performance, including lag and repeated messages that hinder usability.

What Are Recent G2 Reviews of Superworks?

Applaud

Applaud is the AI-powered HR Service Delivery (HRSD) platform built to reduce HR workload for global enterprises. Trusted by brands like Estée Lauder Companies, Experian, and Smith & Nephew, Applaud is built to complete work, not just track it. While traditional systems focus on backend case workflows or just link to documents, our AI agents intercept repetitive inquiries at the source and execute routine operations directly within your existing technology stack. By meeting your workforce in Teams, Slack, or mobile, Applaud drives instant adoption and slashes inbound case volumes by up to 90%. When cases do reach your desk - like visa renewals, letter requests and employee relations - Applaud’s human-AI augmented partnership takes over. Our AI agents work with your HR team to summarize histories, surface policy insights, and orchestrate cross-system actions, empowering them to smash through their caseload with unprecedented speed. Stop just managing cases. Start resolving them.

Average Rating: 4.8/5.0

Total Reviews: 59

How Do G2 Users Rate Applaud?

  • Has the product been a good partner in doing business?: 8.3/10 (Category avg: 9.1/10)
  • Customization: 8.8/10 (Category avg: 8.6/10)
  • Ticketing Platform: 9.1/10 (Category avg: 8.6/10)
  • Knowledge Management: 9.3/10 (Category avg: 8.7/10)

Who Is the Company Behind Applaud?

  • Seller: Applaud
  • Year Founded: 2008
  • HQ Location: Worthing, GB
  • LinkedIn® Page: www.linkedin.com
    68 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Human Resources, Information Technology and Services
  • Company Size: 83% Large, 12% Small

What Do G2 Reviewers Say About Applaud?

AI-generated summary from verified user reviews

Pros
  • Users find Applaud to be easy to navigate, enhancing transparency and efficiency in daily workflows.
  • Users appreciate the responsive customer support of Applaud, enhancing transparency and efficiency in HR interactions.
  • Users value the transparent and efficient HR processes of Applaud, enhancing employee engagement and support.
  • Users value the intuitive guidance of Applaud, enhancing clarity and efficiency in HR interactions and support.
  • Users find the AI assistant incredibly helpful, providing quick responses and clear guidance for HR interactions.
Cons
  • Users experience a notable learning curve with Applaud, requiring effort to fully understand and streamline usage.
  • Users experience a steep learning curve with Applaud, requiring time to adapt to its functionalities effectively.
  • Users find the complex setup of Applaud challenging, requiring time and effort to master the system fully.
  • Users find the difficult setup process for Applaud demands considerable time and understanding to navigate effectively.
  • Users face integration issues with Applaud, needing time and effort to learn system connections and configurations.

What Are Recent G2 Reviews of Applaud?

Leena AI Autonomous Agent

Founded in 2018, Leena AI is the world’s largest independent employee‐facing agentic AI-based Assistant, serving hundreds of enterprises worldwide. Its Agentic AI platform empowers employees to access knowledge and execute transactions across ERP, CRM, HRIS, ITSM, and other business systems through a single conversational interface. Customers routinely achieve a 70 % reduction in IT, HR, and finance ticket volumes while boosting employee productivity through intuitive self‐service. Leena AI is on a mission to build the world’s most iconic agentic AI company, trusted by global leaders to transform how work gets done.

Average Rating: 4.6/5.0

Total Reviews: 147

How Do G2 Users Rate Leena AI Autonomous Agent?

  • Has the product been a good partner in doing business?: 8.9/10 (Category avg: 9.1/10)
  • Customization: 8.9/10 (Category avg: 8.6/10)
  • Ticketing Platform: 9.0/10 (Category avg: 8.6/10)
  • Knowledge Management: 8.9/10 (Category avg: 8.7/10)

Who Is the Company Behind Leena AI Autonomous Agent?

  • Seller: Leena AI
  • Year Founded: 2018
  • HQ Location: 132 West, 31st Street, Suite #1006, New York 10001
  • Twitter: @LeenaAI_
    364 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    306 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Inside sales specialist
  • Top Industries: Information Technology and Services, Financial Services
  • Company Size: 70% Large, 24% Medium

What Do G2 Reviewers Say About Leena AI Autonomous Agent?

AI-generated summary from verified user reviews

Pros
  • Users highlight the ease of use of Leena AI, appreciating its user-friendly interface and seamless access for employees.
  • Users appreciate the efficiency of Leena AI, which streamlines HR processes and enhances employee engagement seamlessly.
  • Users appreciate the intelligent support from Leena AI, enhancing employee engagement and streamlining HR processes effectively.
  • Users commend the responsive customer support provided by Leena AI, ensuring smooth assistance throughout the implementation process.
  • Users appreciate the instant query resolution with Leena AI, enhancing efficiency and saving valuable time.
Cons
  • Users often face technical issues with Leena AI, including software limitations and slow updates affecting performance.
  • Users often face technical issues with Leena AI, including misunderstandings and delays in updates, impacting overall usability.
  • Users experience software bugs and AI limitations, with occasional glitches and slow updates impacting overall performance.
  • Users note a lack of features in Leena AI, suggesting the need for more functionalities and integrations for improved experience.
  • Users note the limited features of Leena AI, suggesting the need for expanded capabilities and integrations.

What Are Recent G2 Reviews of Leena AI Autonomous Agent?

What Are G2 Users Discussing About Leena AI Autonomous Agent?

ADP HR Assist

ADP HR Assist helps quickly find hiring and onboarding best practices with easy search capabilities and navigation

Average Rating: 4.5/5.0

Total Reviews: 11

How Do G2 Users Rate ADP HR Assist?

  • Has the product been a good partner in doing business?: 9.0/10 (Category avg: 9.1/10)
  • Customization: 9.0/10 (Category avg: 8.6/10)
  • Ticketing Platform: 8.3/10 (Category avg: 8.6/10)
  • Knowledge Management: 9.4/10 (Category avg: 8.7/10)

Who Is the Company Behind ADP HR Assist?

  • Seller: ADP
  • Year Founded: 1949
  • HQ Location: Roseland, New Jersey
  • Twitter: @ADP
    48,757 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    103,056 employees on LinkedIn®
  • Ownership: NASDAQ:ADP

Who Uses This Product?

  • Company Size: 36% Large, 36% Medium

What Do G2 Reviewers Say About ADP HR Assist?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the user-friendly interface of ADP HR Assist, making onboarding and tracking employees effortless.
  • Users find ADP HR Assist to be efficient and user-friendly, streamlining every HR aspect from recruitment to exit.
  • Users value the strong data protection measures of ADP HR Assist, ensuring security and peace of mind in HR management.
  • Users value the all-in-one solution of ADP HR Assist, enabling efficient completion of paperwork and easy access to information.
  • Users value the comprehensive HR services of ADP HR Assist that streamline tasks and enhance efficiency.
Cons
  • Users find the learning difficulty of ADP HR Assist challenging, especially for smaller teams not using all features.
  • Users find the limited features of ADP HR Assist overwhelming for smaller teams, leading to a steep learning curve.
  • Users report poor customer support as ADP HR Assist fails to communicate regarding email queries effectively.
  • Users find the mobile design inadequate, noting an incomplete look and poor implementation in ADP HR Assist.
  • Users experience slow loading occasionally with ADP HR Assist, impacting overall satisfaction when it occurs.

What Are Recent G2 Reviews of ADP HR Assist?

What Are G2 Users Discussing About ADP HR Assist?

Siit

Siit is the modern Service Desk for IT and internal operations teams. Our AI-powered platform streamlines ticketing, automates workflows, and enhances internal efficiency. Seamlessly integrating with existing tools, Siit eliminates complexity, accelerates resolution times, and transforms internal support into a strategic advantage.

Average Rating: 5.0/5.0

Total Reviews: 29

How Do G2 Users Rate Siit?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.1/10)
  • Customization: 9.9/10 (Category avg: 8.6/10)
  • Ticketing Platform: 10.0/10 (Category avg: 8.6/10)
  • Knowledge Management: 9.9/10 (Category avg: 8.7/10)

Who Is the Company Behind Siit?

  • Seller: Siit
  • Year Founded: 1976
  • HQ Location: Paris, FR
  • Twitter: @siitapp
    35 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    91 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Computer Software
  • Company Size: 55% Small, 45% Medium

What Do G2 Reviewers Say About Siit?

AI-generated summary from verified user reviews

Pros
  • Users find SIIT's ease of use remarkable, enhancing efficiency and streamlining internal support with intuitive tools.
  • Users value the seamless integrations of Siit with tools like Slack and Teams, enhancing efficiency in workflows.
  • Users commend SIIT for its exceptional customer support, providing fast, intuitive assistance directly through Slack and Teams.
  • Users appreciate the seamless communication with Siit, enhancing support efficiency and employee satisfaction through Slack integration.
  • Users appreciate the communication efficiency of Siit, enhancing support speed and collaboration within teams.
Cons
  • Users feel that Siit's inadequate reporting limits their ability to gain valuable insights into support operations.
  • Users desire inadequate reporting features from Siit, seeking enhanced analytics for improved support insights.
  • Users suggest enhancing Siit by addressing integration issues for a more seamless onboarding experience.
  • Users often face connectivity issues with Siit, hindering their experience due to the dependency on stable internet.
  • Users feel there's a need for limited customization, as they desire more options and advanced reporting capabilities.

What Are Recent G2 Reviews of Siit?

Dovetail HR

Dovetail Software provides an HR Service Delivery Experience that includes HR Case Management, Employee Relations Case Management, Employee Portal, HR Knowledge Management and Reporting & Analytics that enables HR to achieve excellence in HR Service Delivery and meets the needs of a modern HR team. These needs include enhancing the Employee Experience and improving HR Experience of delivering HR services.

Average Rating: 4.5/5.0

Total Reviews: 40

How Do G2 Users Rate Dovetail HR?

  • Has the product been a good partner in doing business?: 9.9/10 (Category avg: 9.1/10)
  • Customization: 8.9/10 (Category avg: 8.6/10)
  • Ticketing Platform: 8.9/10 (Category avg: 8.6/10)
  • Knowledge Management: 7.6/10 (Category avg: 8.7/10)

Who Is the Company Behind Dovetail HR?

  • Seller: Dovetail
  • Year Founded: 1996
  • HQ Location: Austin, TX
  • Twitter: @Dovetail
    1,524 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    29 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Hospital & Health Care, Financial Services
  • Company Size: 83% Large, 8% Medium

What Do G2 Reviewers Say About Dovetail HR?

AI-generated summary from verified user reviews

Pros
  • Users find Dovetail HR to be exceptionally easy to configure and user-friendly, ensuring a smooth setup experience.
  • Users appreciate the exceptional customer support from Dovetail HR, noting quick responses and helpful assistance throughout usage.
  • Users appreciate the easy implementation of Dovetail HR, enjoying a seamless setup process with intuitive customization options.
  • Users commend the easy configuration and setup of Dovetail HR, enhancing their HR management experience efficiently.
  • Users appreciate the ease of use and customization in Dovetail HR, making HR management seamless and efficient.
Cons
  • Users suggest that Dovetail HR requires significant improvements in reporting, case management, and privacy options for better usability.
  • Users face significant challenges with inadequate reporting in Dovetail HR, finding it time-consuming and insufficient for their needs.
  • Users find the reporting capabilities of Dovetail HR lacking, requiring significant time and effort to maximize their usefulness.
  • Users find the reporting complexity of Dovetail HR frustrating and not user-friendly, complicating overall functionality.
  • Users find the outdated design of Dovetail HR needs improvement for a better overall experience and usability.

What Are Recent G2 Reviews of Dovetail HR?

Cegid HR

Cegid HR is a cloud-based human resources management suite built for HR teams, managers, talent acquisition and learning professionals in mid-market and large organizations. The platform centralizes core HR, recruitment, performance and learning modules while providing automation and local compliance controls across multi-entity deployments. In daily use Cegid HR consolidates employee records, automates lifecycle events (hire, mobility, contract end), and exposes self-service portals for employees and managers. It connects to payroll/ERP and third-party ATS tools, delivers ready dashboards and enables progressive rollouts without a full IT overhaul. Used by Air France, Decathlon, Orange, Carglass and Franprix, Cegid HR offers a number of key capabilities: • Centralize and govern workforce data with historized employee dossiers and reporting. • Manage the full employee lifecycle and automate administrative HR processes. • Recruit with an integrated ATS, personalized career sites and AI-assisted CV analysis. • Maintain a dynamic, AI-enriched skills repository for talent identification and succession. • Deliver a fully integrated learning suite with authoring tools, off-the-shelf content and impact indicators. • Provide conversational agent support and natural-language access to HR data and tasks. The solution aims to reduce manual work, shorten time-to-hire, improve talent visibility and scale HR services securely in the cloud while preserving local regulatory adaptations.

Average Rating: 4.2/5.0

Total Reviews: 30

How Do G2 Users Rate Cegid HR?

  • Has the product been a good partner in doing business?: 8.1/10 (Category avg: 9.1/10)
  • Customization: 8.3/10 (Category avg: 8.6/10)
  • Ticketing Platform: 5.8/10 (Category avg: 8.6/10)
  • Knowledge Management: 6.7/10 (Category avg: 8.7/10)

Who Is the Company Behind Cegid HR?

Who Uses This Product?

  • Top Industries: Staffing and Recruiting
  • Company Size: 35% Medium, 32% Large

What Do G2 Reviewers Say About Cegid HR?

AI-generated summary from verified user reviews

Pros
  • Users find Cegid HR's reporting and analysis capabilities very effective for managing employee data and payroll.
  • Users find Cegid HR's analytics capabilities highly effective for reporting and analysis, enhancing their overall experience.
  • Users find that Cegid HR enhances communication efficiency, particularly when integrated with the full suite of tools.
  • Users appreciate the user-friendly interface of Cegid HR, enhancing accessibility and usability for all levels.
  • Users find Cegid HR to be a very good tool for reporting and analysis, enhancing their HR management capabilities.
Cons
  • Users experience access issues due to a non-intuitive platform and outdated tools hindering usability and support.
  • Users find the complex administration of Cegid HR challenging, leading to frustrations with usability and support.
  • Users find Cegid HR's complex features difficult to navigate, hindering usability and learning for new users.
  • Users find the complexity and outdated design of Cegid HR overwhelming, hindering usability and efficiency.
  • Users find the complex reporting system of Cegid HR challenging, leading to a frustrating experience overall.

What Are Recent G2 Reviews of Cegid HR?

What Are G2 Users Discussing About Cegid HR?

Zendesk for Employee Service

Zendesk for Employee Service is an easy to use, AI-powered solution designed to streamline internal service delivery across IT Service Management (ITSM), Human Resources Service Management (HRSM), and other internal support. Built on the Zendesk Resolution Platform and powered by AI trained on 18+ billion service interactions, Zendesk empowers teams to provide fast, accurate resolutions, increasing employee satisfaction and productivity. Easy to implement, scale, and adapt across departments, Zendesk is designed to accommodate the evolving needs of growing organizations without costly developer resources. The platform offers pre-built integrations with popular IT and HR systems, along with robust data analytics to drive informed decisions. Whether you're looking to build a top-tier service desk, improve incident management, automate workflows, or boost self-service capabilities, Zendesk for Employee Service provides the ease of use, flexibility and scalability required for today's dynamic workplace.

Average Rating: 4.5/5.0

Total Reviews: 109

How Do G2 Users Rate Zendesk for Employee Service?

  • Has the product been a good partner in doing business?: 8.3/10 (Category avg: 9.1/10)
  • Customization: 5.0/10 (Category avg: 8.6/10)
  • Ticketing Platform: 10.0/10 (Category avg: 8.6/10)

Who Is the Company Behind Zendesk for Employee Service?

  • Seller: Zendesk
  • Company Website:
  • Year Founded: 2007
  • HQ Location: San Francisco, CA
  • Twitter: @Zendesk
    102,672 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    7,537 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 52% Medium, 24% Small

What Do G2 Reviewers Say About Zendesk for Employee Service?

AI-generated summary from verified user reviews

Pros
  • Users find Zendesk for Employee Service to be super easy to use, significantly improving efficiency in obtaining quick answers.
  • Users appreciate the intuitive navigation and efficient automation features of Zendesk, significantly enhancing productivity and customer service.
  • Users value the quick access to company knowledge with Unleash, enhancing efficiency and team synchronization.
  • Users appreciate the time-saving features of Zendesk, enhancing efficiency in addressing customer needs and support tasks.
  • Users value the time-saving capabilities of Zendesk for Employee Service, significantly enhancing team efficiency and productivity.
Cons
  • Users encounter integration issues with Zendesk for Employee Service, affecting access to desired internal tools and apps.
  • Users experience slow loading times for complex information retrieval, impacting the overall efficiency of the platform.
  • Users find the AI limitations of Zendesk frustrating, with subpar code generation and transparency issues regarding algorithms.
  • Users experience occasional performance issues with slow retrieval times, impacting the efficiency of the Zendesk platform.
  • Users experience slow performance with Zendesk for Employee Service, particularly in retrieving information and loading assignments.

What Are Recent G2 Reviews of Zendesk for Employee Service?

What Are G2 Users Discussing About Zendesk for Employee Service?

MeBeBot Intelligent Assistant

MeBeBot is an AI-driven platform that streamlines the entire employee journey by providing instant, accurate, and consistent answers to HR, IT, and Operations questions. Integrated directly into existing workflows like Slack and Microsoft Teams, MeBeBot acts as a centralized, "one-stop bot" for your global workforce, 24/7. Our proprietary AI, developed by HR professionals, leverages your company's own knowledge base to deliver answers with 97% accuracy. This automation frees your support teams from repetitive inquiries, saving 2-3 hours per day and reducing overall employee support costs by 40-60%. Beyond reactive support, MeBeBot’s AI Agent workflows automate manual processes like onboarding checklists, while proactive push notifications keep employees informed. MeBeBot ensures reliability with built-in guardrails and enterprise-grade security, featuring SOC 2 Type 2 certification and GDPR compliance to protect your sensitive data. Designed for companies of all sizes, from SMBs to large enterprises, MeBeBot is easy to deploy and customize. By handling Tier 1 questions and automating routine tasks, MeBeBot allows your teams to focus on strategic initiatives that drive business growth.

Average Rating: 4.8/5.0

Total Reviews: 26

How Do G2 Users Rate MeBeBot Intelligent Assistant?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.1/10)
  • Customization: 8.1/10 (Category avg: 8.6/10)
  • Ticketing Platform: 8.0/10 (Category avg: 8.6/10)
  • Knowledge Management: 7.2/10 (Category avg: 8.7/10)

Who Is the Company Behind MeBeBot Intelligent Assistant?

  • Seller: MeBeBot
  • Year Founded: 2018
  • HQ Location: Austin, US
  • Twitter: @HRTalkBot
    34 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    16 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Computer Software
  • Company Size: 42% Medium, 26% Large

What Do G2 Reviewers Say About MeBeBot Intelligent Assistant?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the hands-on customer support from MeBeBot, ensuring smooth setup and effective tool adoption.
  • Users praise the ease of use of MeBeBot, which simplifies answering questions and saves significant time for HR teams.
  • Users find the seamless integration with existing platforms like Slack enhances efficiency and boosts employee experience.
  • Users highlight the efficiency of MeBeBot in streamlining HR processes and providing instant answers to employees.
  • Users love the ease of implementation with MeBeBot, seamlessly integrating with existing software in no time.
Cons
  • Users experience integration issues with MeBeBot, wishing for broader connectivity with other platforms for improved functionality.
  • Users find the learning curve steep due to insufficient guides and lengthy bot training times for new content.
  • Users find the reporting and feedback portals lacking, affecting usability and overall efficiency in generating insights.
  • Users find the reporting and feedback portals challenging, indicating a need for significant improvements in usability.
  • Users find the complexity of workflows frustrating, wishing for simpler approval processes and easier feedback management.

What Are Recent G2 Reviews of MeBeBot Intelligent Assistant?

What Are G2 Users Discussing About MeBeBot Intelligent Assistant?

MHC Software

MHC is a global provider of AI-powered SaaS solutions for document and payment automation, purpose-built for highly regulated industries. Our platform helps organizations improve efficiency, ensure compliance, and modernize customer communications at scale. MHC customers generate over 10 billion documents and process billions in AP payments annually using our solutions.

Average Rating: 4.4/5.0

Total Reviews: 181

How Do G2 Users Rate MHC Software?

  • Has the product been a good partner in doing business?: 8.9/10 (Category avg: 9.1/10)
  • Customization: 8.1/10 (Category avg: 8.6/10)
  • Ticketing Platform: 8.3/10 (Category avg: 8.6/10)
  • Knowledge Management: 7.9/10 (Category avg: 8.7/10)

Who Is the Company Behind MHC Software?

  • Seller: MHC Software
  • Company Website:
  • Year Founded: 1980
  • HQ Location: Burnsville, MN
  • Twitter: @mhcautomation
    135 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    921 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Hospital & Health Care, Government Administration
  • Company Size: 59% Large, 26% Medium

What Do G2 Reviewers Say About MHC Software?

AI-generated summary from verified user reviews

Pros
  • Users find MHC Software's NorthStar to be intuitive and user-friendly, facilitating smooth adoption and easy maintenance.
  • Users appreciate the easy maintenance and quick document access, which enhance overall productivity and workflow efficiency.
  • Users commend MHC Software for its exceptional efficiency, streamlining payroll processes and enhancing integration with existing tools.
  • Users appreciate the extremely helpful and knowledgeable support team of MHC Software, enhancing their overall experience.
  • Users value MHC Software for its automation features, which streamline document processes and reduce manual workloads effectively.
Cons
  • Users find the complexity of MHC Software frustrating, as setup and licensing can significantly hinder efficiency.
  • Users face a steep learning curve due to complex integration, customization, and IT-friendly setups requiring extensive support.
  • Users find the complex setup of MHC Software challenging, often needing support for configurations and licensing changes.
  • Users find the difficult setup of MHC Software cumbersome, causing delays and interruptions in daily operations.
  • Users report inefficient workflow management with MHC Software, causing delays and added work in daily operations.

What Are Recent G2 Reviews of MHC Software?

What Are G2 Users Discussing About MHC Software?

Oracle Global Human Resources Cloud

Oracle Fusion Cloud Human Capital Management connects every human resource process from hire to retire—including global HR, talent management, workforce management, and payroll. The vendor also presents it as the most connected solution across the enterprise, with one cloud unifying HCM across finance, supply chain, and customer experience. This unified solution helps provide a consistent experience across devices, enable one source of truth for HR data to improve decision-making, and empower users with market-leading innovation to address current and future business objectives. Experience: Engaging with the system is designed to be as easy as a natural conversation, through a voice-based UI and a digital assistant to get quick answers and execute processes from any device. Agility: Adapt people strategy to the ever-increasing pace of change with an all-in-one HCM solution that unifies every process across the employee lifecycle. Innovation: Thousands of new capabilities delivered each quarter, with more than 80% of these driven by customer feedback.

Average Rating: 3.8/5.0

Total Reviews: 78

How Do G2 Users Rate Oracle Global Human Resources Cloud?

  • Has the product been a good partner in doing business?: 7.7/10 (Category avg: 9.1/10)
  • Customization: 7.9/10 (Category avg: 8.6/10)
  • Ticketing Platform: 5.6/10 (Category avg: 8.6/10)
  • Knowledge Management: 6.7/10 (Category avg: 8.7/10)

Who Is the Company Behind Oracle Global Human Resources Cloud?

  • Seller: Oracle
  • Year Founded: 1977
  • HQ Location: Austin, TX
  • Twitter: @Oracle
    827,997 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    207,576 employees on LinkedIn®
  • Ownership: NYSE:ORCL

Who Uses This Product?

  • Top Industries: Information Technology and Services, Government Administration
  • Company Size: 79% Large, 15% Medium

What Do G2 Reviewers Say About Oracle Global Human Resources Cloud?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of Oracle Global Human Resources Cloud, enhancing productivity across diverse global teams.
  • Users value the integrated, real-time compliance automation of Oracle Global Human Resources Cloud, enhancing efficiency and risk management.
  • Users value the real-time labor compliance automation, significantly enhancing risk management and saving time in HR processes.
  • Users value the seamless integrations with third-party software, enhancing navigation and reporting capabilities of Oracle Global HR Cloud.
  • Users find the navigation ease of Oracle Global Human Resources Cloud beneficial, enhancing their overall experience.
Cons
  • Users find the complexity issues of Oracle Global Human Resources Cloud overwhelming, requiring extensive support and technical expertise.
  • Users note integration issues with Oracle Global HR Cloud, especially regarding mobile usability for field teams.
  • Users find the customer support inadequate, experiencing slow communication and frequent issues during project initiation.
  • Users note that the accessibility issues for mobile usability hinder efficient on-the-go operations for remote teams.
  • Users find the complexity of requirement gathering cumbersome, often needing extensive support and configuration efforts.

What Are Recent G2 Reviews of Oracle Global Human Resources Cloud?

What Are G2 Users Discussing About Oracle Global Human Resources Cloud?

Inia Debnath
ID
Researched and written by Inia Debnath
Updated October 3, 2024