# Best HR Service Delivery Software

  *By [Jeffrey Lin](https://research.g2.com/insights/author/jeffrey-lin)*

   HR service delivery software helps organizations and HR personnel simplify complex HR operations. These solutions combine service center and help desk technology, standardizing how HR personnel provide services and interact with employees. HR service delivery solutions assist HR personnel and employees in submitting, reviewing, and responding to requests. These HR solutions include features that streamline service requests, provide an employee self-service portal, and configure and automate HR service processes, analytics, and more. Some HR service delivery solutions employ AI processes to automate workflows by learning commonly asked questions and integrating HR department responses.

HR service delivery products often integrate with [core HR software](https://www.g2.com/categories/core-hr) to access employee information and [help desk software](https://www.g2.com/categories/help-desk) to direct requests to the appropriate departments.

To qualify for inclusion in the HR Service Delivery category, a product must:

- Track and manage all employee interactions 
- Streamline and simplify HR requests related to employee information, payroll, benefits administration, and more
- Provide an employee self-service portal
- Direct inquiries to the appropriate department or employee





## Category Overview

**Total Products under this Category:** 56


## Trust & Credibility Stats

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 11,000+ Authentic Reviews
- 56+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.


## Best HR Service Delivery Software At A Glance

- **Leader:** [Paycom](https://www.g2.com/products/paycom/reviews)
- **Highest Performer:** [Superworks](https://www.g2.com/products/superworks/reviews)
- **Easiest to Use:** [Superworks](https://www.g2.com/products/superworks/reviews)
- **Top Trending:** [ServiceNow HR Service Delivery](https://www.g2.com/products/servicenow-hr-service-delivery/reviews)
- **Best Free Software:** [Personio](https://www.g2.com/products/personio/reviews)


---

**Sponsored**

### Dovetail HR

Dovetail Software provides an HR Service Delivery Experience that includes HR Case Management, Employee Relations Case Management, Employee Portal, HR Knowledge Management and Reporting & Analytics that enables HR to achieve excellence in HR Service Delivery and meets the needs of a modern HR team. These needs include enhancing the Employee Experience and improving HR Experience of delivering HR services.



[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=1499&secure%5Bdisplayable_resource_id%5D=1499&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=1499&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=65945&secure%5Bresource_id%5D=1499&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fhr-service-delivery&secure%5Btoken%5D=747d461c7fbe915e9259083f2edb049a46d862ef4c01bb8f537de8e220a3ec73&secure%5Burl%5D=https%3A%2F%2Fwww.dovetailsoftware.com%2F%3Futm_source%3Dg2%26utm_medium%3Dpaid%26utm_campaign%3Dg2_topic_targeting%26utm_content%3Dhr_service_delivery&secure%5Burl_type%5D=custom_url)

---

## Top-Rated Products (Ranked by G2 Score)
### 1. [Paycom](https://www.g2.com/products/paycom/reviews)
  Paycom is the most automated HCM platform and the only HR and payroll software built on a truly single, unique database that automates the entire employee life cycle. Designed as a unified system, Paycom eliminates inefficiencies and errors caused by integrating multiple platforms by using command driven AI and full solution automation. Built on a single data source, Paycom enables uninterrupted data flow across HR and payroll, streamlining performance, communication and compliance. Frequently recognized by third party reviewers as one of the best payroll and HR software solutions, Paycom is used by organizations of all sizes across the U.S. and internationally to simplify workforce management and free HR teams to focus on strategic initiatives.


  **Average Rating:** 4.5/5.0
  **Total Reviews:** 4,191

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 9.1/10)
- **Customization:** 8.7/10 (Category avg: 8.6/10)
- **Ticketing Platform:** 7.6/10 (Category avg: 8.6/10)
- **Knowledge Management:** 8.5/10 (Category avg: 8.6/10)


**Seller Details:**

- **Seller:** [Paycom](https://www.g2.com/sellers/paycom)
- **Company Website:** https://www.paycom.com/
- **Year Founded:** 1998
- **HQ Location:** Oklahoma City, OK
- **Twitter:** @Paycom (33,388 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/37759/ (6,668 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** HR Manager, Human Resources Manager
  - **Top Industries:** Hospital & Health Care, Non-Profit Organization Management
  - **Company Size:** 19% Mid-Market, 4% Small-Business


#### Pros & Cons

**Pros:**

- Ease of Use (451 reviews)
- Helpful (326 reviews)
- Payroll Management (308 reviews)
- Customer Support (291 reviews)
- Simple (240 reviews)

**Cons:**

- Learning Curve (134 reviews)
- Poor Customer Support (128 reviews)
- Limited Features (115 reviews)
- Not Intuitive (115 reviews)
- Not User-Friendly (109 reviews)

### 2. [ServiceNow HR Service Delivery](https://www.g2.com/products/servicenow-hr-service-delivery/reviews)
  Why ServiceNow HR Service Delivery? HR teams aren't struggling because they lack effort. They're struggling because the work itself is broken — requests disappear into inboxes, employees bounce between portals, and too much of HR's day goes toward things that should never have needed a human in the first place. ServiceNow HR Service Delivery fixes that at the root. It gives employees one place to get answers and get things done — whether that's checking a leave balance, resolving a pay discrepancy, or working through a new hire checklist. No hunting. No waiting. What makes it different from a service desk with better branding: AI Agents that actually finish the work. Not just suggest an answer — complete the request, resolve the case, execute the approval, across HR, IT, workplace, and finance. The difference between routing a request and closing it out is where most tools fail. This one doesn't. What problems does it solve? Employees who can't find answers fast enough stop trying — and the cost of that disengagement is real. HR teams buried in repetitive case volume don't have capacity for work that actually moves the business. And HR leaders making decisions without visibility into service performance are flying blind. HRSD addresses all three: employees get instant resolution through an AI-powered front door, HR teams run leaner because agents handle what used to pile up in queues, and leadership gets real-time data to identify where service is breaking down before it becomes a retention or compliance issue. Who is it for? HR leaders, service delivery teams, and operations-minded CHROs who understand that employee experience isn't soft — it's a performance variable. If your HR function is still managing work through spreadsheets, email threads, and disconnected portals, this is built for you. Why it matters: Employees form their opinion of a company through small moments — how fast they got help when something was confusing, how easy it was to navigate a life change at work. When those moments go badly, it registers. When HR has the infrastructure to make them go well — consistently, at scale — the impact shows up in the numbers.


  **Average Rating:** 4.4/5.0
  **Total Reviews:** 155

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.1/10)
- **Customization:** 8.7/10 (Category avg: 8.6/10)
- **Ticketing Platform:** 9.1/10 (Category avg: 8.6/10)
- **Knowledge Management:** 8.7/10 (Category avg: 8.6/10)


**Seller Details:**

- **Seller:** [ServiceNow](https://www.g2.com/sellers/servicenow)
- **Company Website:** https://www.servicenow.com/
- **Year Founded:** 2004
- **HQ Location:** Santa Clara, CA
- **Twitter:** @servicenow (54,113 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/29352/ (32,701 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Top Industries:** Information Technology and Services, Hospital & Health Care
  - **Company Size:** 60% Enterprise, 22% Mid-Market


#### Pros & Cons

**Pros:**

- Ease of Use (52 reviews)
- HR Management (43 reviews)
- Efficiency (36 reviews)
- Helpful (32 reviews)
- Features (31 reviews)

**Cons:**

- Limited Customization (26 reviews)
- Expensive (19 reviews)
- Learning Curve (19 reviews)
- Learning Difficulty (17 reviews)
- Steep Learning Curve (17 reviews)

### 3. [Personio](https://www.g2.com/products/personio/reviews)
  Personio is the intelligent HR platform that helps every HR team work smarter so you can focus on the meaningful work you love. Our Smart Automations help you eliminate the manual work, our sophisticated customisation and dynamic adaptability meets the changing needs of your business, and our proactive insights help you turn data into stories. Our HR platform empowers teams of all sizes to drive impact for their organisation. With an intuitive user interface, quality products and services and constant innovation, Personio is the only HR tool you’ll ever need for every step of your organisation’s development.


  **Average Rating:** 4.4/5.0
  **Total Reviews:** 783

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 8.5/10 (Category avg: 9.1/10)
- **Customization:** 8.3/10 (Category avg: 8.6/10)
- **Ticketing Platform:** 7.3/10 (Category avg: 8.6/10)
- **Knowledge Management:** 8.1/10 (Category avg: 8.6/10)


**Seller Details:**

- **Seller:** [Personio](https://www.g2.com/sellers/personio)
- **Company Website:** https://www.personio.com
- **Year Founded:** 2015
- **HQ Location:** München, Bayern
- **LinkedIn® Page:** https://www.linkedin.com/company/personio/ (1,803 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** CEO, HR Manager
  - **Top Industries:** Computer Software, Information Technology and Services
  - **Company Size:** 60% Mid-Market, 28% Small-Business


#### Pros & Cons

**Pros:**

- Ease of Use (217 reviews)
- Intuitive (115 reviews)
- Features (100 reviews)
- User Interface (100 reviews)
- Comprehensive Features (98 reviews)

**Cons:**

- Missing Features (62 reviews)
- Limited Customization (56 reviews)
- Limited Features (54 reviews)
- Lacking Features (42 reviews)
- Access Limitations (40 reviews)

### 4. [SAP SuccessFactors HCM](https://www.g2.com/products/sap-sap-successfactors-hcm/reviews)
  SAP SuccessFactors HCM is a global, AI-powered cloud HR suite designed to help organizations thrive in a fast-moving world. With 100+ localizations, it delivers real-time visibility and connected solutions across core HR, payroll, talent management, learning, analytics, planning, and employee experience. More than 10,000 organizations trust SAP SuccessFactors HCM to enhance every employee experience, workforce decision, and people process—turning each employee into a success story. With SAP SuccessFactors HCM, you can: - Empower your workforce with AI-driven tools for self-service, learning, performance, and development to help people work faster and smarter. - Identify and develop top talent with a unified source of people and skills data that supports both HR strategies and business goals. - Stay compliant and agile with built-in legal and regulatory updates tailored to local business requirements. - Accelerate time to value by leveraging proven HR best practices and the strength of a global partner ecosystem.


  **Average Rating:** 4.1/5.0
  **Total Reviews:** 1,443

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 9.1/10)
- **Customization:** 8.0/10 (Category avg: 8.6/10)
- **Ticketing Platform:** 8.0/10 (Category avg: 8.6/10)
- **Knowledge Management:** 8.5/10 (Category avg: 8.6/10)


**Seller Details:**

- **Seller:** [SAP](https://www.g2.com/sellers/sap)
- **Company Website:** https://www.sap.com/
- **Year Founded:** 1972
- **HQ Location:** Walldorf
- **Twitter:** @SAP (297,227 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/sap/ (141,341 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Recruiter, Consultant
  - **Top Industries:** Information Technology and Services, Computer Software
  - **Company Size:** 55% Enterprise, 34% Mid-Market


#### Pros & Cons

**Pros:**

- Ease of Use (144 reviews)
- Features (100 reviews)
- HR Management (94 reviews)
- Comprehensive Features (83 reviews)
- Simple (80 reviews)

**Cons:**

- Not User-Friendly (68 reviews)
- Not Intuitive (67 reviews)
- Limited Customization (60 reviews)
- Learning Curve (57 reviews)
- Limited Features (57 reviews)

### 5. [Applaud](https://www.g2.com/products/applaud/reviews)
  Applaud is the HR-focused, employee-led disruptor for the world of work, enabling global enterprises to deliver more intuitive and rewarding employee experiences. Creating HR service delivery tech from an employee point-of-view, Applaud puts the employee at the center of their everyday world of work, with direct access and personalized control, helping HR do more for their people.


  **Average Rating:** 4.8/5.0
  **Total Reviews:** 51

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 9.1/10)
- **Customization:** 9.0/10 (Category avg: 8.6/10)
- **Ticketing Platform:** 9.1/10 (Category avg: 8.6/10)
- **Knowledge Management:** 9.3/10 (Category avg: 8.6/10)


**Seller Details:**

- **Seller:** [Applaud](https://www.g2.com/sellers/applaud)
- **Year Founded:** 2008
- **HQ Location:** Worthing, GB
- **LinkedIn® Page:** https://www.linkedin.com/company/applaud-hr (74 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Top Industries:** Human Resources, Information Technology and Services
  - **Company Size:** 83% Enterprise, 12% Small-Business


#### Pros & Cons

**Pros:**

- Ease of Use (32 reviews)
- Customer Support (24 reviews)
- HR Management (24 reviews)
- Intuitive (21 reviews)
- Helpful (18 reviews)

**Cons:**

- Learning Curve (12 reviews)
- Learning Difficulty (8 reviews)
- Complex Setup (6 reviews)
- Difficult Setup (5 reviews)
- Integration Issues (5 reviews)

### 6. [Superworks](https://www.g2.com/products/superworks/reviews)
  Headline: Transform Your Workplace with Superworks HRMS: Boost Productivity & Employee Happiness About Superworks: Superworks empowers enterprises and SMBs to create thriving, productive workplaces by streamlining HR and operational processes. Our comprehensive Super HRMS suite is designed to simplify complex tasks and boost employee engagement, driving tangible results for your business. Key Features & Benefits: 1. Recruit Top Talent: Streamline your hiring process with our powerful RECRUIT module. From applicant tracking to onboarding, find the perfect candidates faster and more efficiently. This reduces time-to-hire and lowers recruitment costs. 2. Streamlined Employee Lifecycle Management: Manage the entire employee lifecycle from onboarding to offboarding within a single platform. Automate key processes, ensure data consistency, and improve the employee experience. This reduces administrative burden, improves data accuracy, and enhances employee satisfaction throughout their journey with the company. 3. Accurate Attendance Tracking: Simplify attendance management with automated time and attendance tracking. Eliminate manual processes, reduce errors, and gain real-time visibility into employee attendance. This reduces payroll errors, minimizes time theft, and improves workforce management. 4. Effective Field Force Management: Manage your field teams efficiently with our dedicated tools for tracking location, assigning tasks, and monitoring performance. This improves field team productivity, optimizes routes, and enhances customer service. 5. Effortless Payroll: Simplify payroll management with our automated PAYROLL system. Ensure accurate and timely payments, reduce errors, and stay compliant with evolving regulations. This minimizes compliance risks and frees up HR for strategic initiatives. 6. Boost Performance: Drive employee growth and development with our integrated PERFORMANCE management tools. Set clear goals, conduct performance reviews, and provide valuable feedback to maximize individual and team performance. This improves employee engagement, drives performance improvements, and supports career development. 7. Efficient Asset Management: Take control of your company's assets with our ASSETS module. Track inventory, manage maintenance, and optimize asset utilization. This reduces operational costs and improves asset ROI. Seamless Project Management: Manage projects effectively with our integrated PROJECT MANAGEMENT tools. Collaborate seamlessly, track progress, and ensure projects are delivered on time and within budget. This improves project delivery rates and enhances team collaboration. 8. Enhanced Employee Monitoring (Optional - Use with caution and transparency): Gain insights into team activity and productivity with our EMPLOYEE MONITORING features (Note: Ensure compliance with all applicable laws and ethical guidelines). This can help identify productivity bottlenecks and optimize workflows, while ensuring employee privacy is respected. 9. Real-Time Communication: Foster seamless communication and collaboration with our built-in CHAT platform. Connect employees, share updates, and facilitate teamwork. This improves internal communication and strengthens team cohesion. 10. Gather Valuable Feedback: Collect employee feedback with our easy-to-use SURVEY tools. Gain valuable insights into employee satisfaction, identify areas for improvement, and create a more positive work environment. This improves employee morale and drives positive organizational change. Our Commitment: At Superworks, we're committed to providing cutting-edge SaaS solutions that simplify your operations, boost efficiency, and empower your people. We believe that a happy and productive workforce is the key to business success, and our Super HRMS suite is designed to help you achieve just that. Why Choose Superworks? 1. Comprehensive Suite: One integrated platform for all your HR and operational needs. 2. User-Friendly Interface: Easy to learn and use, minimizing training time and maximizing adoption. 3. Scalable Solution: Grows with your business, adapting to your changing needs. 4. Dedicated Support: Our expert team is here to support you every step of the way.


  **Average Rating:** 4.8/5.0
  **Total Reviews:** 192

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.1/10)
- **Customization:** 9.9/10 (Category avg: 8.6/10)
- **Ticketing Platform:** 9.7/10 (Category avg: 8.6/10)
- **Knowledge Management:** 9.7/10 (Category avg: 8.6/10)


**Seller Details:**

- **Seller:** [SUPERWORKS](https://www.g2.com/sellers/superworks)
- **Company Website:** https://superworks.com/
- **Year Founded:** 2020
- **HQ Location:** Surat, IN
- **LinkedIn® Page:** https://www.linkedin.com/company/78054562 (102 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** HR Manager, Human Resources Manager
  - **Top Industries:** Information Technology and Services, Computer Software
  - **Company Size:** 51% Mid-Market, 49% Small-Business


#### Pros & Cons

**Pros:**

- Ease of Use (81 reviews)
- Helpful (45 reviews)
- Features (43 reviews)
- Efficiency (38 reviews)
- Time-saving (37 reviews)

**Cons:**

- Slow Loading (12 reviews)
- Limited Features (11 reviews)
- Missing Features (11 reviews)
- Chat Application Performance (9 reviews)
- Chat Issues (9 reviews)

### 7. [ADP HR Assist](https://www.g2.com/products/adp-hr-assist/reviews)
  ADP HR Assist helps quickly find hiring and onboarding best practices with easy search capabilities and navigation


  **Average Rating:** 4.5/5.0
  **Total Reviews:** 10

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 9.1/10)
- **Customization:** 8.8/10 (Category avg: 8.6/10)
- **Ticketing Platform:** 8.3/10 (Category avg: 8.6/10)
- **Knowledge Management:** 9.3/10 (Category avg: 8.6/10)


**Seller Details:**

- **Seller:** [ADP](https://www.g2.com/sellers/adp)
- **Year Founded:** 1949
- **HQ Location:** Roseland, New Jersey
- **Twitter:** @ADP (48,771 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/adp/ (93,550 employees on LinkedIn®)
- **Ownership:** NASDAQ:ADP

**Reviewer Demographics:**
  - **Company Size:** 40% Enterprise, 30% Mid-Market


#### Pros & Cons

**Pros:**

- Features (4 reviews)
- Customer Support (3 reviews)
- Ease of Use (2 reviews)
- HR Management (2 reviews)
- Security (2 reviews)

**Cons:**

- Slow Loading (2 reviews)
- Learning Difficulty (1 reviews)
- Limited Features (1 reviews)
- Poor Customer Support (1 reviews)
- Poor Design (1 reviews)

### 8. [Leena AI Autonomous Agent](https://www.g2.com/products/leena-ai-autonomous-agent/reviews)
  Founded in 2018, Leena AI is the world’s largest independent employee‐facing agentic AI-based Assistant, serving hundreds of enterprises worldwide. Its Agentic AI platform empowers employees to access knowledge and execute transactions across ERP, CRM, HRIS, ITSM, and other business systems through a single conversational interface. Customers routinely achieve a 70 % reduction in IT, HR, and finance ticket volumes while boosting employee productivity through intuitive self‐service. Leena AI is on a mission to build the world’s most iconic agentic AI company, trusted by global leaders to transform how work gets done.


  **Average Rating:** 4.6/5.0
  **Total Reviews:** 147

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 9.1/10)
- **Customization:** 8.9/10 (Category avg: 8.6/10)
- **Ticketing Platform:** 9.0/10 (Category avg: 8.6/10)
- **Knowledge Management:** 8.9/10 (Category avg: 8.6/10)


**Seller Details:**

- **Seller:** [Leena AI](https://www.g2.com/sellers/leena-ai)
- **Year Founded:** 2018
- **HQ Location:** 132 West, 31st Street, Suite #1006, New York 10001
- **Twitter:** @LeenaAI_ (363 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/13370785/ (281 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Inside sales specialist
  - **Top Industries:** Information Technology and Services, Financial Services
  - **Company Size:** 70% Enterprise, 24% Mid-Market


#### Pros & Cons

**Pros:**

- Ease of Use (22 reviews)
- Efficiency (21 reviews)
- Helpful (21 reviews)
- Customer Support (20 reviews)
- HR Management (14 reviews)

**Cons:**

- Technical Issues (8 reviews)
- Reporting Issues (5 reviews)
- Software Bugs (5 reviews)
- Lack of Features (4 reviews)
- Limited Features (4 reviews)

### 9. [Siit](https://www.g2.com/products/siit/reviews)
  Siit is the modern Service Desk for IT and internal operations teams. Our AI-powered platform streamlines ticketing, automates workflows, and enhances internal efficiency. Seamlessly integrating with existing tools, Siit eliminates complexity, accelerates resolution times, and transforms internal support into a strategic advantage.


  **Average Rating:** 5.0/5.0
  **Total Reviews:** 25

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.1/10)
- **Customization:** 9.9/10 (Category avg: 8.6/10)
- **Ticketing Platform:** 10.0/10 (Category avg: 8.6/10)
- **Knowledge Management:** 9.9/10 (Category avg: 8.6/10)


**Seller Details:**

- **Seller:** [Siit](https://www.g2.com/sellers/siit)
- **Year Founded:** 1976
- **HQ Location:** Paris, FR
- **Twitter:** @siitapp (33 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/siit-app (116 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Top Industries:** Computer Software
  - **Company Size:** 64% Small-Business, 36% Mid-Market


#### Pros & Cons

**Pros:**

- Ease of Use (19 reviews)
- Integrations (13 reviews)
- Customer Support (10 reviews)
- Communication (9 reviews)
- Communication Efficiency (9 reviews)

**Cons:**

- Inadequate Reporting (2 reviews)
- Inadequate Reporting Features (2 reviews)
- Integration Issues (2 reviews)
- Connectivity Issues (1 reviews)
- Limited Customization (1 reviews)

### 10. [Hyland OnBase](https://www.g2.com/products/hyland-onbase/reviews)
  OnBase provides a broad spectrum of turn-key industry and departmental solutions that are expertly tailored to meet specific business challenges. As an enterprise platform, OnBase has purpose-built integrations and connectors to core industry LOBs such as Epic and Workday, supporting critical content and process solutions. With repeatable industry solutions, OnBase provides the capability to intelligently automate your business processes so your team can focus on higher value work without the need to build costly customized solutions. With business ownership of solutions, OnBase enables expansion beyond IT, delivering faster ROI. OnBase speeds up processes and reduces costs by capturing important information into a single system so you can manage data, documents and processes. Workflow can be configured to address your departmental, industry and enterprise challenges. Organizations also benefit from low-code application development and a range of multichannel capture options. OnBase can integrate with your existing systems and provide instant access to everyone who needs it, giving visibility into your processes and system performance while securely storing, protecting and expunging your content.


  **Average Rating:** 4.4/5.0
  **Total Reviews:** 309

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 9.1/10)
- **Customization:** 9.5/10 (Category avg: 8.6/10)
- **Ticketing Platform:** 9.0/10 (Category avg: 8.6/10)
- **Knowledge Management:** 9.5/10 (Category avg: 8.6/10)


**Seller Details:**

- **Seller:** [Hyland](https://www.g2.com/sellers/hyland-a47a4cc4-7960-4080-8278-3ba399e3d4cd)
- **Company Website:** https://www.hyland.com/
- **Year Founded:** 1991
- **HQ Location:** Westlake, OH
- **Twitter:** @Hyland (13,193 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/10043/ (4,156 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Top Industries:** Government Administration, Higher Education
  - **Company Size:** 51% Enterprise, 43% Mid-Market


#### Pros & Cons

**Pros:**

- Ease of Use (70 reviews)
- Document Management (42 reviews)
- Features (32 reviews)
- Customization (25 reviews)
- Simple (25 reviews)

**Cons:**

- Missing Features (31 reviews)
- Update Issues (24 reviews)
- Poor Customer Support (21 reviews)
- Technical Issues (21 reviews)
- Learning Curve (20 reviews)

### 11. [MHC Software](https://www.g2.com/products/mhc-software/reviews)
  Customer communications management. Invoice-to-pay automation. Streamlined documents & payments with your stakeholders. MHC enables intelligent document automation for exceptional stakeholder experiences. Where your core business systems have gaps in functionality, our platform, MHC NorthStar, offers AI-powered automation solutions, in the cloud or on prem, to generate critical business documents, customer communications, and payments at scale. We drive tangible business results and enhance the experience for your organization’s key stakeholders—customers, vendors, and employees.


  **Average Rating:** 4.4/5.0
  **Total Reviews:** 184

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 9.1/10)
- **Customization:** 8.1/10 (Category avg: 8.6/10)
- **Ticketing Platform:** 8.3/10 (Category avg: 8.6/10)
- **Knowledge Management:** 7.9/10 (Category avg: 8.6/10)


**Seller Details:**

- **Seller:** [MHC Software](https://www.g2.com/sellers/mhc-software)
- **Company Website:** https://www.mhcsoftwareinc.com
- **Year Founded:** 1980
- **HQ Location:** Burnsville, MN
- **Twitter:** @mhcautomation (138 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/mhc-software/about (904 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Top Industries:** Hospital & Health Care, Government Administration
  - **Company Size:** 58% Enterprise, 26% Mid-Market


#### Pros & Cons

**Pros:**

- Ease of Use (34 reviews)
- Document Management (21 reviews)
- Customer Support (19 reviews)
- Efficiency (18 reviews)
- Easy Setup (15 reviews)

**Cons:**

- Complexity (10 reviews)
- Learning Curve (9 reviews)
- Complex Setup (8 reviews)
- Difficult Setup (7 reviews)
- Inefficient Workflow Management (7 reviews)

### 12. [Cegid HR](https://www.g2.com/products/cegid-hr/reviews)
  Cegid HR is a cloud-based human resources management suite built for HR teams, managers, talent acquisition and learning professionals in mid-market and large organizations. The platform centralizes core HR, recruitment, performance and learning modules while providing automation and local compliance controls across multi-entity deployments. In daily use Cegid HR consolidates employee records, automates lifecycle events (hire, mobility, contract end), and exposes self-service portals for employees and managers. It connects to payroll/ERP and third-party ATS tools, delivers ready dashboards and enables progressive rollouts without a full IT overhaul. Used by Air France, Decathlon, Orange, Carglass and Franprix, Cegid HR offers a number of key capabilities: • Centralize and govern workforce data with historized employee dossiers and reporting. • Manage the full employee lifecycle and automate administrative HR processes. • Recruit with an integrated ATS, personalized career sites and AI-assisted CV analysis. • Maintain a dynamic, AI-enriched skills repository for talent identification and succession. • Deliver a fully integrated learning suite with authoring tools, off-the-shelf content and impact indicators. • Provide conversational agent support and natural-language access to HR data and tasks. The solution aims to reduce manual work, shorten time-to-hire, improve talent visibility and scale HR services securely in the cloud while preserving local regulatory adaptations.


  **Average Rating:** 4.2/5.0
  **Total Reviews:** 29

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 8.1/10 (Category avg: 9.1/10)
- **Customization:** 8.3/10 (Category avg: 8.6/10)
- **Ticketing Platform:** 5.8/10 (Category avg: 8.6/10)
- **Knowledge Management:** 6.7/10 (Category avg: 8.6/10)


**Seller Details:**

- **Seller:** [Cegid](https://www.g2.com/sellers/cegid)
- **Year Founded:** 1983
- **HQ Location:** Lyon
- **LinkedIn® Page:** https://www.linkedin.com/showcase/cegid-retail/ (1 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Top Industries:** Staffing and Recruiting
  - **Company Size:** 37% Mid-Market, 33% Enterprise


#### Pros & Cons

**Pros:**

- Helpful (2 reviews)
- Analytics (1 reviews)
- Communication Efficiency (1 reviews)
- Ease of Use (1 reviews)
- Features (1 reviews)

**Cons:**

- Access Issues (1 reviews)
- Complex Administration (1 reviews)
- Complex Features (1 reviews)
- Complexity (1 reviews)
- Complex Reporting (1 reviews)

### 13. [Dovetail HR](https://www.g2.com/products/dovetail-hr/reviews)
  Dovetail Software provides an HR Service Delivery Experience that includes HR Case Management, Employee Relations Case Management, Employee Portal, HR Knowledge Management and Reporting & Analytics that enables HR to achieve excellence in HR Service Delivery and meets the needs of a modern HR team. These needs include enhancing the Employee Experience and improving HR Experience of delivering HR services.


  **Average Rating:** 4.5/5.0
  **Total Reviews:** 40

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 9.9/10 (Category avg: 9.1/10)
- **Customization:** 8.9/10 (Category avg: 8.6/10)
- **Ticketing Platform:** 8.9/10 (Category avg: 8.6/10)
- **Knowledge Management:** 7.6/10 (Category avg: 8.6/10)


**Seller Details:**

- **Seller:** [Dovetail](https://www.g2.com/sellers/dovetail)
- **Year Founded:** 1996
- **HQ Location:** Austin, TX
- **Twitter:** @Dovetail (1,520 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/dovetail-software (29 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Top Industries:** Hospital & Health Care, Financial Services
  - **Company Size:** 83% Enterprise, 8% Mid-Market


#### Pros & Cons

**Pros:**

- Ease of Use (12 reviews)
- Customer Support (7 reviews)
- Easy Implementation (7 reviews)
- Implementation Ease (7 reviews)
- Features (6 reviews)

**Cons:**

- Improvement Needed (7 reviews)
- Inadequate Reporting (6 reviews)
- Limited Reporting (6 reviews)
- Complexity (3 reviews)
- Outdated Design (3 reviews)

### 14. [MeBeBot Intelligent Assistant](https://www.g2.com/products/mebebot-intelligent-assistant/reviews)
  MeBeBot is an AI-driven platform that streamlines the entire employee journey by providing instant, accurate, and consistent answers to HR, IT, and Operations questions. Integrated directly into existing workflows like Slack and Microsoft Teams, MeBeBot acts as a centralized, "one-stop bot" for your global workforce, 24/7. Our proprietary AI, developed by HR professionals, leverages your company's own knowledge base to deliver answers with 97% accuracy. This automation frees your support teams from repetitive inquiries, saving 2-3 hours per day and reducing overall employee support costs by 40-60%. Beyond reactive support, MeBeBot’s AI Agent workflows automate manual processes like onboarding checklists, while proactive push notifications keep employees informed. MeBeBot ensures reliability with built-in guardrails and enterprise-grade security, featuring SOC 2 Type 2 certification and GDPR compliance to protect your sensitive data. Designed for companies of all sizes, from SMBs to large enterprises, MeBeBot is easy to deploy and customize. By handling Tier 1 questions and automating routine tasks, MeBeBot allows your teams to focus on strategic initiatives that drive business growth.


  **Average Rating:** 4.8/5.0
  **Total Reviews:** 24

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.1/10)
- **Customization:** 8.1/10 (Category avg: 8.6/10)
- **Ticketing Platform:** 8.0/10 (Category avg: 8.6/10)
- **Knowledge Management:** 7.2/10 (Category avg: 8.6/10)


**Seller Details:**

- **Seller:** [MeBeBot](https://www.g2.com/sellers/mebebot)
- **Year Founded:** 2018
- **HQ Location:** Austin, US
- **Twitter:** @HRTalkBot (34 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/33190792 (15 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Top Industries:** Computer Software
  - **Company Size:** 43% Mid-Market, 29% Enterprise


#### Pros & Cons

**Pros:**

- Customer Support (12 reviews)
- Ease of Use (12 reviews)
- Helpful (10 reviews)
- Efficiency (8 reviews)
- Implementation Ease (6 reviews)

**Cons:**

- Integration Issues (2 reviews)
- Learning Curve (2 reviews)
- Reporting Issues (2 reviews)
- Challenging Reporting (1 reviews)
- Complexity (1 reviews)

### 15. [Oracle Global Human Resources Cloud](https://www.g2.com/products/oracle-global-human-resources-cloud/reviews)
  Oracle Fusion Cloud Human Capital Management connects every human resource process from hire to retire—including global HR, talent management, workforce management, and payroll. The vendor also presents it as the most connected solution across the enterprise, with one cloud unifying HCM across finance, supply chain, and customer experience. This unified solution helps provide a consistent experience across devices, enable one source of truth for HR data to improve decision-making, and empower users with market-leading innovation to address current and future business objectives. Experience: Engaging with the system is designed to be as easy as a natural conversation, through a voice-based UI and a digital assistant to get quick answers and execute processes from any device. Agility: Adapt people strategy to the ever-increasing pace of change with an all-in-one HCM solution that unifies every process across the employee lifecycle. Innovation: Thousands of new capabilities delivered each quarter, with more than 80% of these driven by customer feedback.


  **Average Rating:** 3.8/5.0
  **Total Reviews:** 77

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 7.7/10 (Category avg: 9.1/10)
- **Customization:** 7.9/10 (Category avg: 8.6/10)
- **Ticketing Platform:** 5.6/10 (Category avg: 8.6/10)
- **Knowledge Management:** 6.7/10 (Category avg: 8.6/10)


**Seller Details:**

- **Seller:** [Oracle](https://www.g2.com/sellers/oracle)
- **Year Founded:** 1977
- **HQ Location:** Austin, TX
- **Twitter:** @Oracle (827,310 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/1028/ (199,301 employees on LinkedIn®)
- **Ownership:** NYSE:ORCL

**Reviewer Demographics:**
  - **Top Industries:** Information Technology and Services, Government Administration
  - **Company Size:** 78% Enterprise, 15% Mid-Market


#### Pros & Cons

**Pros:**

- Ease of Use (3 reviews)
- All-in-One Solution (2 reviews)
- HR Management (2 reviews)
- Integrations (2 reviews)
- Navigation Ease (2 reviews)

**Cons:**

- Complexity Issues (4 reviews)
- Integration Issues (2 reviews)
- Poor Customer Support (2 reviews)
- Accessibility Issues (1 reviews)
- Complexity (1 reviews)

### 16. [Rezolve.ai](https://www.g2.com/products/rezolve-ai/reviews)
  Rezolve.ai is an AI-powered service desk built for Teams & Slack that resolves employee issues autonomously using agentic AI, reducing tickets and improving productivity.


  **Average Rating:** 4.8/5.0
  **Total Reviews:** 38

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 9.9/10 (Category avg: 9.1/10)
- **Customization:** 9.2/10 (Category avg: 8.6/10)
- **Ticketing Platform:** 8.9/10 (Category avg: 8.6/10)
- **Knowledge Management:** 8.9/10 (Category avg: 8.6/10)


**Seller Details:**

- **Seller:** [Rezolve AI](https://www.g2.com/sellers/rezolve-ai)
- **Year Founded:** 2017
- **HQ Location:** Dublin, US
- **Twitter:** @rezolve_ai (458 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/rezolveai (134 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Top Industries:** Information Technology and Services
  - **Company Size:** 71% Mid-Market, 18% Enterprise


#### Pros & Cons

**Pros:**

- Customer Support (11 reviews)
- Ease of Use (10 reviews)
- Helpful (10 reviews)
- Setup Ease (5 reviews)
- Communication Efficiency (4 reviews)

**Cons:**

- Missing Features (3 reviews)
- Limited Features (2 reviews)
- Software Reliability (2 reviews)
- Technical Issues (2 reviews)
- App Glitches (1 reviews)

### 17. [Vivantio](https://www.g2.com/products/vivantio/reviews)
  Vivantio is service management software that helps IT teams, service desks, and customer support teams implement quickly, scale efficiently, and adapt workflows without added complexity. Vivantio helps service teams manage complexity without adding more of it. Built for IT service management, customer service operations, and enterprise service delivery, Vivantio gives teams the structure, flexibility, and visibility they need to improve service over time. Teams use Vivantio to implement faster, standardize workflows, automate manual work, and continuously improve service performance across departments. Key capabilities include: Fast, structured implementation Flexible workflows, forms, and processes Role-based workspaces and automation Reporting and dashboards for service improvement Self-service, knowledge management, and omni-channel support Vivantio is a strong fit for organizations that need powerful service management without forcing teams into rigid, overbuilt systems.


  **Average Rating:** 4.3/5.0
  **Total Reviews:** 294

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 9.1/10)


**Seller Details:**

- **Seller:** [Vivantio](https://www.g2.com/sellers/vivantio)
- **Year Founded:** 2003
- **HQ Location:** Boston, MA
- **Twitter:** @Vivantio (110 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/563989/ (30 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** IT Manager
  - **Top Industries:** Information Technology and Services, Outsourcing/Offshoring
  - **Company Size:** 58% Mid-Market, 28% Enterprise


#### Pros & Cons

**Pros:**

- Ease of Use (41 reviews)
- Efficiency (25 reviews)
- Customizability (23 reviews)
- Customization (23 reviews)
- Features (23 reviews)

**Cons:**

- Learning Curve (14 reviews)
- Complexity (11 reviews)
- Improvement Needed (11 reviews)
- Limited Customization (10 reviews)
- Missing Features (10 reviews)

### 18. [Infor HCM](https://www.g2.com/products/infor-infor-hcm/reviews)
  Empower your frontline workforce with Infor's HCM software. Seamlessly connect HR, scheduling, and payroll on a single platform. Improve compliance and productivity, deliver a consistent employee experience – and keep your organization agile while maximizing talent potential. Infor's Human capital management software is a suite of tools designed to recruit, hire, manage, schedule, develop, and pay an organization’s workforce. Delivered in the cloud, today's HCM software leverages advanced technologies like machine learning and GenAI to automate HR tasks, enhance productivity, boost employee engagement, and promote healthy work-life integration.


  **Average Rating:** 4.1/5.0
  **Total Reviews:** 22

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.1/10)
- **Customization:** 10.0/10 (Category avg: 8.6/10)
- **Ticketing Platform:** 10.0/10 (Category avg: 8.6/10)
- **Knowledge Management:** 9.2/10 (Category avg: 8.6/10)


**Seller Details:**

- **Seller:** [Infor](https://www.g2.com/sellers/infor)
- **Year Founded:** 2002
- **HQ Location:** New York
- **Twitter:** @Infor (18,511 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/1711/ (22,271 employees on LinkedIn®)
- **Phone:** 800-260-2640

**Reviewer Demographics:**
  - **Company Size:** 52% Enterprise, 22% Small-Business


### 19. [Incident IQ](https://www.g2.com/products/incident-iq/reviews)
  Incident IQ is a workflow management solution built by K-12, exclusively for K-12. Headquartered in Atlanta, GA, Incident IQ is 170+ strong and made up of former educators, K-12 IT technicians, and district leadership. Our platform is designed to specifically meet the unique IT needs we experienced firsthand in our classrooms and districts. With thousands of learning devices spread throughout student homes, bare-bones ticketing and inventory solutions will no longer suffice. K-12 IT support teams need tools that are built for the job. From help desk ticketing and asset management to HR and Facility workflow management, Incident IQ has revolutionized how K-12 school districts provide and manage services. Our results speak for themselves: 98% of customers renew their Incident IQ subscription every year. Check out our content below to see our platform in action!


  **Average Rating:** 4.6/5.0
  **Total Reviews:** 218

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 9.1/10)
- **Customization:** 8.3/10 (Category avg: 8.6/10)
- **Ticketing Platform:** 10.0/10 (Category avg: 8.6/10)
- **Knowledge Management:** 10.0/10 (Category avg: 8.6/10)


**Seller Details:**

- **Seller:** [Incident IQ](https://www.g2.com/sellers/incident-iq)
- **Year Founded:** 2016
- **HQ Location:** Atlanta, Georgia
- **Twitter:** @IncidentIQ (407 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/27206372/ (217 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Technology Specialist
  - **Top Industries:** Primary/Secondary Education, Information Technology and Services
  - **Company Size:** 59% Mid-Market, 39% Enterprise


### 20. [Cornerstone HR](https://www.g2.com/products/cornerstone-hr/reviews)
  Cornerstone HR is designed to drive smarter workforce decisions. Manage people data across the globe and extend legacy HR with a single, modern experience. Quickly and cost-effectively centralize employee data, improve workforce reporting, and engage your employees. Extend and connect your HR solutions with a robust set of integrations, APIs, and developer documentation.  Save money and resources by going live in a matter of weeks! Cornerstone is a premier people development company. We believe people can achieve anything when they have the right development and growth opportunities. We offer organizations the technology, content, expertise and specialized focus to help them realize the potential of their people. Featuring comprehensive recruiting, personalized learning, modern training content, development-driven performance management and holistic employee data management and insights, Cornerstone serves over 7,000 customers and 140 million users and is available in 186 countries and 50 languages. For more information, visit www.cornerstoneondemand.com.


  **Average Rating:** 3.7/5.0
  **Total Reviews:** 17

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 8.1/10 (Category avg: 9.1/10)
- **Customization:** 8.3/10 (Category avg: 8.6/10)
- **Ticketing Platform:** 6.1/10 (Category avg: 8.6/10)
- **Knowledge Management:** 7.2/10 (Category avg: 8.6/10)


**Seller Details:**

- **Seller:** [Cornerstone OnDemand](https://www.g2.com/sellers/cornerstone-ondemand)
- **Year Founded:** 1999
- **HQ Location:** Santa Monica, CA
- **Twitter:** @CornerstoneInc (12,968 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/19664/ (4,186 employees on LinkedIn®)
- **Ownership:** NASDAQ: CSOD

**Reviewer Demographics:**
  - **Company Size:** 50% Enterprise, 39% Mid-Market


### 21. [CEIPAL Workforce](https://www.g2.com/products/ceipal-workforce/reviews)
  CEIPAL Workforce is a cloud based enterprise workforce management software. Employee Self-service portals is a great tool to manage employee personal information. Workforce is a single integrated platform to manage employee timesheets, business expenses, employee leaves, and a cloud document management portal for employee collaboration. Workforce Mobile Cloud has a great mobile app to manage employee profile, leaves, expenses, and timesheets from any mobile devices.


  **Average Rating:** 4.2/5.0
  **Total Reviews:** 27

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 8.1/10 (Category avg: 9.1/10)
- **Customization:** 9.2/10 (Category avg: 8.6/10)
- **Ticketing Platform:** 9.6/10 (Category avg: 8.6/10)
- **Knowledge Management:** 9.3/10 (Category avg: 8.6/10)


**Seller Details:**

- **Seller:** [Ceipal](https://www.g2.com/sellers/ceipal)
- **Year Founded:** 2015
- **HQ Location:** Rochester, NY
- **Twitter:** @CeipalCorp (2,648 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/4839502/ (536 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Top Industries:** Staffing and Recruiting, Human Resources
  - **Company Size:** 62% Mid-Market, 34% Small-Business


#### Pros & Cons

**Pros:**

- Automation Efficiency (3 reviews)
- Ease of Use (2 reviews)
- Easy Tracking (2 reviews)
- Time-saving (2 reviews)
- Attendance Tracking (1 reviews)

**Cons:**

- Missing Features (3 reviews)
- Slow Loading (2 reviews)
- Insufficient Explanations (1 reviews)
- Integration Issues (1 reviews)
- Limited Customization (1 reviews)

### 22. [SutiHR](https://www.g2.com/products/sutihr/reviews)
  SutiHR is a robust online HR software solution that provides powerful tools for every part of the HR cycle from recruitment to separation. Advanced analytics and dashboards that are easy to use simplify decision-making at different stages of the HR process.


  **Average Rating:** 4.6/5.0
  **Total Reviews:** 18

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 9.1/10)
- **Customization:** 9.7/10 (Category avg: 8.6/10)
- **Ticketing Platform:** 9.3/10 (Category avg: 8.6/10)
- **Knowledge Management:** 9.7/10 (Category avg: 8.6/10)


**Seller Details:**

- **Seller:** [SutiSoft](https://www.g2.com/sellers/sutisoft-c3cc51f3-e243-4075-8113-cd3c23187452)
- **Year Founded:** 2009
- **HQ Location:** Sunnyvale, CA
- **Twitter:** @sutisoft (3,039 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/157124/ (269 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Company Size:** 55% Mid-Market, 45% Small-Business


#### Pros & Cons

**Pros:**

- HR Management (3 reviews)
- Comprehensive Features (2 reviews)
- Ease of Use (2 reviews)
- Efficiency (2 reviews)
- Customer Support (1 reviews)

**Cons:**

- Difficult Settings Management (1 reviews)
- Employee Management (1 reviews)
- Inadequate HR Systems (1 reviews)
- Limited Customization (1 reviews)
- Navigation Difficulty (1 reviews)

### 23. [CiviHR](https://www.g2.com/products/civihr/reviews)
  CiviHR is a project to create affordable HR software for non-profit organisations.


  **Average Rating:** 4.3/5.0
  **Total Reviews:** 10

**User Satisfaction Scores:**

- **Customization:** 8.3/10 (Category avg: 8.6/10)
- **Ticketing Platform:** 8.5/10 (Category avg: 8.6/10)
- **Knowledge Management:** 8.1/10 (Category avg: 8.6/10)


**Seller Details:**

- **Seller:** [CiviHR](https://www.g2.com/sellers/civihr)
- **Year Founded:** 2016
- **HQ Location:** London, England
- **Twitter:** @civi_hr (325 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/civihr/ (1 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Top Industries:** Human Resources
  - **Company Size:** 60% Mid-Market, 40% Small-Business


### 24. [Infor HR Service Delivery](https://www.g2.com/products/infor-infor-hr-service-delivery/reviews)
  Infor HR Service Delivery is a modern, multi-tiered self-service platform that empowers employees to resolve over 70 % of routine HR transactions and inquiries on their own—24/7, anytime, anywhere—while reducing HR reliance on repetitive case handling. By combining a secure employee portal, smart case management, and a searchable knowledge base, it streamlines HR support, boosts resolution efficiency, and frees HR teams to focus on strategic, high-value work.


  **Average Rating:** 4.2/5.0
  **Total Reviews:** 17

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 9.1/10)
- **Customization:** 8.3/10 (Category avg: 8.6/10)


**Seller Details:**

- **Seller:** [Infor](https://www.g2.com/sellers/infor)
- **Company Website:** https://www.infor.com
- **Year Founded:** 2002
- **HQ Location:** New York
- **Twitter:** @Infor (18,511 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/1711/ (22,271 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Top Industries:** Hospital & Health Care
  - **Company Size:** 61% Enterprise, 22% Mid-Market


#### Pros & Cons

**Pros:**

- Helpful (2 reviews)
- Accessibility (1 reviews)
- Compliance Management (1 reviews)
- Customer Support (1 reviews)
- Document Management (1 reviews)

**Cons:**

- Limited Customization (2 reviews)
- Limited Capabilities (1 reviews)
- Slow Performance (1 reviews)
- Upload Issues (1 reviews)

### 25. [Neocase HR](https://www.g2.com/products/neocase-hr/reviews)
  Looking to gain more time to create value that employees and leadership will love? Engage your employees with a personalized experience and streamline HR administrative tasks through process automation tools. Transform your HR Shared Service Centers to reduce operational costs by up to 50% while improving productivity and user experience. Neocase HR is an integrated, scalable, and flexible HR Service Delivery solution that allows HR organizations to reduce operational costs, enhance employee satisfaction, and optimize HR processes. This is accomplished through our integrated HR modules: - Case Management - Business Process Management - HR Process Automation - Real-Time Dashboards - Self-Service Employee Portal - LiveChat - Knowledge Base - Service Level Agreement - Business Intelligence - Electronic Document Management - Email & Communication Management - Satisfaction Surveys Visit us online to learn more about how Neocase can help transform your HR organization.


  **Average Rating:** 4.6/5.0
  **Total Reviews:** 14

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 6.7/10 (Category avg: 9.1/10)
- **Customization:** 9.2/10 (Category avg: 8.6/10)
- **Ticketing Platform:** 9.4/10 (Category avg: 8.6/10)
- **Knowledge Management:** 9.4/10 (Category avg: 8.6/10)


**Seller Details:**

- **Seller:** [Neocase Software](https://www.g2.com/sellers/neocase-software)
- **Year Founded:** 2001
- **HQ Location:** La Garenne-Colombes
- **Twitter:** @neocase (1,223 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/215966/ (97 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Top Industries:** Human Resources
  - **Company Size:** 50% Enterprise, 43% Mid-Market




## Parent Category

[HR Software](https://www.g2.com/categories/hr)



## Related Categories

- [Performance Management Software](https://www.g2.com/categories/performance-management)
- [Core HR Software](https://www.g2.com/categories/core-hr)
- [Onboarding Software](https://www.g2.com/categories/onboarding-software)