# PetDesk Reviews **Vendor:** PetDesk **Category:** [Other Veterinary Software](https://www.g2.com/categories/other-veterinary) **Average Rating:** 4.6/5.0 **Total Reviews:** 14 ## About PetDesk PetDesk combines the industry's most user-friendly client engagement tools with the highest-rated pet parent app to simplify your veterinary clinic’s operations while strengthening client relationships. PetDesk Communications automates the administrative busywork that's draining your team while delivering the self-serve convenience clients demand. Our #1 veterinary mobile app gives over 7 million pet parents a simple way to manage appointments, connect with your practice without calling, and access health records. A unified inbox makes managing calls, texts, forms, reminders, and payments a breeze, all synced directly to your PIMS. PetDesk Communications simplifies your clinic and frees your team to focus on what matters most—providing exceptional care to your patients. PetDesk Phones eliminates the phone bottleneck with the first veterinary-specific phone system to integrate directly with your PIMS. Before you even pick up, you'll see who's calling and their pet’s complete history—upcoming appointments, vaccine status, recent visits, and more—all in one screen. Smart clinic voice features like intelligent call routing, voicemail transcription, and callbacks for missed calls handle high call volumes with ease, allowing you to get your other work done while maintaining professional and responsive service. This means shorter, more personalized and productive calls that delight clients while giving your team back hours each day to focus on in-clinic care and smoother, simpler operations. PetDesk Direct Booking transforms your scheduling process by letting clients book appointments 24/7 directly from your website or the PetDesk app. Direct PIMS integration means your schedule stays accurate and double-bookings are eliminated. You maintain complete control of your calendar with customizable rules for services, providers, and availability. Clients get the convenience of booking at any time, while your staff reclaims hours of phone time each day—creating a win-win that simplifies your clinic and strengthens client relationships. PetDesk Scribe is the AI-powered transcription software purpose-built for veterinarians that drastically reduces the time spent on medical notes and ensures high-quality, structured and accurate documentation, letting you stay focused on care and finish your day on time. PetDesk Marketing removes the marketing bottleneck by providing everything your practice needs to stand out online. Our veterinary-specific websites and expert digital marketing services are built exclusively for practices like yours, with no technical expertise required on your part. From strategic social media marketing to reputation management, from best practice built to fully custom-designed websites that turn visitors into repeat clients, we’re your full-service veterinary digital agency for creating a professional online presence that works around the clock to grow your practice. Simplify your clinic by leaving the marketing to us while you focus on providing exceptional care. ## PetDesk Reviews ### 1. PetDesk Is an Essential Tool for Our Business **Rating:** 5.0/5.0 stars **Reviewed by:** Linda M. | Practice Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 20, 2026 **What do you like best about PetDesk?** EVERYTHING! PetDesk has become an essential tool for our business! **What do you dislike about PetDesk?** I wish the syncing between PetDesk and our practice software(Pulse) was a little more frequent so they could update faster with schedule changes. And when an appt is rescheduled, it'd be great if PetDesk can recognize that an update, change confirmation times for the clients, etc. Versus us having to create a new appt for the client with the the new appt time in PetDesk. **What problems is PetDesk solving and how is that benefiting you?** Saves us time with scheduling, phone calls, prescription food and medication refill requests, ability to text clients, mass email clients with practice updates, reminders for clients, forms for clients. SO MUCH!! ### 2. Makes it so much easier to connect with clients **Rating:** 5.0/5.0 stars **Reviewed by:** Reanna B. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 17, 2024 **What do you like best about PetDesk?** I love the texting feature. I love being able to send photos to clients while their pets are staying with us. **What do you dislike about PetDesk?** I wish that the messages automatically refreshed (like a cell phone) **What problems is PetDesk solving and how is that benefiting you?** communcation with clients that don't like to answer a phone call for whatever reason. And also easy to confirm appointments. ### 3. Great way to get in touch with clients **Rating:** 5.0/5.0 stars **Reviewed by:** Erin F. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 13, 2024 **What do you like best about PetDesk?** Quickly getting in touch with clients via text, text templates, loyalty program, quick customer support **What do you dislike about PetDesk?** Wish loyalty program was easier to intregrate for clients. Wish we could edit client's account on our end (i.e. wrong phone numbers, duplicate accounts, etc). **What problems is PetDesk solving and how is that benefiting you?** Combining duplicate accounts when we reach out to customer support ### 4. PetDesk Lets You Check Pet Records, Make Appointments, Message Clinic **Rating:** 4.5/5.0 stars **Reviewed by:** Judy B. | Occupational Therapist, Small-Business (50 or fewer emp.) **Reviewed Date:** October 25, 2021 **What do you like best about PetDesk?** I can access PetDesk from anywhere at any time of day via my mobile device. I can add pet pictures, check on all my pets' vet care info in one spot, make appointments, contact the office, view pet test results. **What do you dislike about PetDesk?** I have found that sometimes the ability to find exactly what I am looking for takes a bit of time as there are often no direct tabs to what I am trying to find. I am not able to access on my laptop as it is a mobile app. **What problems is PetDesk solving and how is that benefiting you?** I can keep and access all of my pet's vet care, records, test results, and upcoming appointments in one place. I can also leave a message for the vet office and receive an answer there as well. ### 5. Petdesk **Rating:** 5.0/5.0 stars **Reviewed by:** Dawn M. | M, Small-Business (50 or fewer emp.) **Reviewed Date:** December 13, 2021 **What do you like best about PetDesk?** It is effortless to use. You can customize your reminders completely. The appointment confirmations are an incredible time saver. The entire staff is lovely, friendly & courteous. **What do you dislike about PetDesk?** We are unable to use the blood test result portion because Petdesk does not currently intregrate with Evet software. **What problems is PetDesk solving and how is that benefiting you?** Petdesk significantly reduces the calls reception needs to make daily. Appointments can be requested through the app. ### 6. Best Tools For Pet care Online and Offline Business **Rating:** 4.5/5.0 stars **Reviewed by:** Diwakar K. | || Career Counseling || Resume Writing Service || CV Designing, Small-Business (50 or fewer emp.) **Reviewed Date:** November 17, 2021 **What do you like best about PetDesk?** Very easy to use and handle. Dashboard looks are very simple to handle and an easy way to communicate with your clients. Reminder and confirmation priority pet care. Online appointments are also available. **What do you dislike about PetDesk?** No major dislike here only the pricing part is little expenses and the rest all are very good to use here. Sometimes I am facing a technical problem where i am not receiving client requests. **What problems is PetDesk solving and how is that benefiting you?** Solved my biggest problem of pet service where I am easily able to manage all client communication, request, appointment in one place. Pet health mobile apps is also there to quickly access from anywhere. ### 7. Helpful App for Pet Service Organizing **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** November 23, 2021 **What do you like best about PetDesk?** I like that I can access requesting appointments via the app instead of having to remember to call during office hours to schedule for our dog. **What do you dislike about PetDesk?** Not all of our providers are listed on this app. Some of the listings can be a little confusing when you're trying to find the right appointment option. That might just be how our Vet has them listed on their page. **What problems is PetDesk solving and how is that benefiting you?** Nice to have the access to request an appointment during non-business hours instead of needing to remember to call during business hours. ### 8. Client friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Veterinary | Mid-Market (51-1000 emp.) **Reviewed Date:** August 16, 2019 **What do you like best about PetDesk?** Makes client interaction much easier. Some clients prefer this method of communication to phone call interaction. Clients are able to view services for their animals and schedule services that are due without having to wait to speak with our client services department. **What do you dislike about PetDesk?** Sometimes clients requests do not come through due to technical issues. **Recommendations to others considering PetDesk:** Really great for increasing compliance with clients. Only downside we have seen is that sometimes clients requests won’t come through. Their accounts show them they have something scheduled, but the appointment doesn’t come through on our end. **What problems is PetDesk solving and how is that benefiting you?** Clients with smartphones are able to access patient records, schedule appointments, and earn pet rewards towards services. ### 9. Email Communication **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Veterinary | Enterprise (> 1000 emp.) **Reviewed Date:** April 21, 2021 **What do you like best about PetDesk?** Quick and simple way to send mass email communications to clients. **What do you dislike about PetDesk?** Not always the most user-friendly when building emails. **What problems is PetDesk solving and how is that benefiting you?** Efficient client communication ### 10. The Best Pet Reminder App There Is **Rating:** 5.0/5.0 stars **Reviewed by:** Justin V. | Managing Director, Creative Services, Small-Business (50 or fewer emp.) **Reviewed Date:** November 19, 2020 **What do you like best about PetDesk?** This app keeps not only my pets organized but myself. I always know when the last time they took their meds and when they are due for the next round. Compliance is key when following your vet's plan of action and this app keeps us on top of things. **What do you dislike about PetDesk?** The only thing I dislike is that not all animal hospitals are using this platform. **Recommendations to others considering PetDesk:** AllyDVM and VitusVet do not hold a candle to this company. Don't waste your time with Rappor or DemandForce either. **What problems is PetDesk solving and how is that benefiting you?** Easy appointment booking and reminders. ### 11. Petdesk **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Veterinary | Small-Business (50 or fewer emp.) **Reviewed Date:** June 23, 2020 **What do you like best about PetDesk?** I like how easy it is to request appointments and see your animals medications **What do you dislike about PetDesk?** It can be difficult to know which service you need. **What problems is PetDesk solving and how is that benefiting you?** My only problem is that if I call and schedule an appointment, it does not show on my petdesk app. ### 12. Pet Desk for Additional Veterinary Appointment Support **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** September 17, 2019 **What do you like best about PetDesk?** This software allows you to set the level and method of reminders that you would like to be sent out consistently saving time for receptionists as we no longer have to call about appointment reminders or manually send emails or alerts. **What do you dislike about PetDesk?** The only downside to this system is that not everyone appreciates the constant reminders, especially if they are still coming from other methods as well. Because I usually still call to remind clients of appointments, some have noted that they receive too many reminders. That is not a system error, though, just something to be aware for the individual you are encountering. There is also a certain demographic that frequents our hospital that doesn't understand how to use the software and though we do offer help in learning, some people are resistant. **What problems is PetDesk solving and how is that benefiting you?** The app allows clients to confirm appointments or make changes directly from their smartphones and is easier to use than a web browser would be. You are able to set email reminders to be sent out at a certain frequency allowing for time to be saved in many areas. ### 13. Convenient Pet Healthcare **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** October 17, 2018 **What do you like best about PetDesk?** I love my pet, but it can be difficult to remember their medicine schedule and appointments - especially when I share caregiving duties with my partner. PetDesk is a convenient phone app solution that helps keep us both on task and on time so our fur-child stays healthy. **What do you dislike about PetDesk?** PetDesk is only as good as the veterinary practice on the other end of the software. If changes are made to meds or appointment scheduling in an exam visit, the staff may fail to note these changes in the app. This is a user issue, however, not a problem with the software. **What problems is PetDesk solving and how is that benefiting you?** It's great to have a dedicated app for managing pet care that interfaces with the vet's office directly, instead of having one more Google calendar to pore over. It fits neatly into a busy workday schedule and sends reminders that can be adjusted in the app. ### 14. PetDesk User **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Veterinary | Small-Business (50 or fewer emp.) **Reviewed Date:** September 25, 2018 **What do you like best about PetDesk?** Easy to make appointments and request Rx **What do you dislike about PetDesk?** Nothing really, it is very convenient to use **What problems is PetDesk solving and how is that benefiting you?** Less people waiting on phone since appts can be made on app ## PetDesk Discussions - [What is VitusVet?](https://www.g2.com/discussions/what-is-vitusvet) - [How many employees does PetDesk have?](https://www.g2.com/discussions/how-many-employees-does-petdesk-have) - [How do you use PetDesk?](https://www.g2.com/discussions/how-do-you-use-petdesk) - [What does PetDesk do?](https://www.g2.com/discussions/what-does-petdesk-do) - [View PetDesk pricing details and edition comparison](https://www.g2.com/products/petdesk/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-13+09%3A27%3A16+-0500&secure%5Bsession_id%5D=101defc4-342a-4900-a0b2-f53cba3805da&secure%5Btoken%5D=3ffcf8ac2afb7e3892fed60344f337d10f23e978beb63d66a7010d406d763b7b&format=llm_user) ## PetDesk Integrations - [Covetrus Pulse](https://www.g2.com/products/covetrus-pulse/reviews) ## Top PetDesk Alternatives - [Covetrus vRxPro®](https://www.g2.com/products/covetrus-vrxpro/reviews) - 4.3/5.0 (69 reviews) - [VetPrep](https://www.g2.com/products/vetprep/reviews) - 4.7/5.0 (7 reviews) - [IDEXX SmartFlow](https://www.g2.com/products/idexx-smartflow/reviews) - 4.7/5.0 (10 reviews)