# Best HR Case Management Software

## How Many HR Case Management Software Products Does G2 Track?

**Total Products under this Category:** 45

### Category Stats (Aug 2026)

- **Average Rating:** 4.49/5 The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** StarCompliance (+1.36%) - Among all products in this category, StarCompliance recorded the largest rating increase compared to last month

_Last updated: August 21, 2026_

## How Does G2 Rank HR Case Management Software Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 2,300+ Authentic Reviews
- 45+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

## G2 Grid® for HR Case Management Software
 ![G2 Grid® for HR Case Management Software plotting products by satisfaction and market presence](https://www.g2.com/categories/hr-case-management/grids.png?focus%5B%5D=55593&focus%5B%5D=59069&focus%5B%5D=152114&focus%5B%5D=122881&focus%5B%5D=135426&focus%5B%5D=131550&focus%5B%5D=39817&focus%5B%5D=65945)

Highlighted products: ServiceNow HR Service Delivery, HR Acuity, FaceUp, EasyLlama, AllVoices, Applaud, Case IQ, and Dovetail HR.

Underlying data: [Grid® JSON](https://www.g2.com/categories/hr-case-management/grids.json?focus%5B%5D=servicenow-hr-service-delivery&focus%5B%5D=hr-acuity&focus%5B%5D=faceup&focus%5B%5D=easyllama&focus%5B%5D=allvoices-allvoices&focus%5B%5D=applaud&focus%5B%5D=case-iq&focus%5B%5D=dovetail-hr)

**Sponsored**

### SpeakUp®

SpeakUp is an AI-powered ethics and compliance platform that helps enterprise organizations manage whistleblowing, disclosure workflows, and compliance investigations across multiple jurisdictions. More than 600 organizations rely on SpeakUp, covering over 10 million individuals worldwide. Customers include BMW, Nestle, Randstad, Electrolux, and Swarovski. What SpeakUp Does SpeakUp centralizes two core compliance workflows into one platform: 1) SpeakUp Report (misconduct reporting): Employees, customers, and third parties submit reports through a secure, confidential channel. Compliance teams receive, triage, and manage cases within a centralized Case Management System, from intake to resolution. Secure two-way communication allows case managers to engage directly with reporters throughout the process. 2) SpeakUp Paths (disclosure management): Employees declare conflicts of interest, gifts and entertainment, outside activities, and other disclosures. Approvals and escalations follow configurable, automated workflows. Sienna AI: Purpose-Built AI for Compliance Sienna is SpeakUp's proprietary AI layer, built specifically for compliance use cases. It underpins the entire platform, helping teams capture, process, and act on information faster across reporting and disclosure workflows. Key Capabilities -Multi-channel intake: web, mobile app, voice, and AI phone agent -Support for over 100 languages with real-time translation, making it viable for global, distributed organizations -Fully configurable case workflows, submission types, and access controls -Detailed audit trails for every case, from intake to resolution -Real-time dashboards with case volume trends, resolution times, and geographic distribution -No-code setup; no technical expertise required to launch or configure Security and Regulatory Compliance SpeakUp combines information security (ISO 27001/ISO 27002) and privacy (ISO 27701) certifications. The platform is audited quarterly on the basis of ISAE3000 Type II, providing continuous, verifiable assurance of operational procedures. It also holds SOC2 and TISAX certifications. SpeakUp supports compliance with the EU Whistleblowing Directive, the German Supply Chain Act, GDPR, NIS2, and DORA. It also meets DOJ and SEC requirements for organizations operating in the US. Deployment SpeakUp is a SaaS platform designed to scale across complex, multinational organizations. Pricing is customized based on company size and feature requirements. By leveraging SpeakUp, organizations can centralize their ethics and compliance programs, give every individual a safe way to speak up, and equip compliance teams with the tools they need to act with speed and confidence.

[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=1356&secure%5Bchosen_at%5D=2026-08-23T00%3A33%3A45Z&secure%5Bdisplayable_resource_id%5D=1356&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=1356&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=123014&secure%5Bresource_id%5D=1356&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fhr-case-management&secure%5Btoken%5D=52bbe7ef7610e331e7012127e789bc068123451c5ff2c432c489f5c9622bf128&secure%5Burl%5D=https%3A%2F%2Fwww.speakup.com%2Fplatform&secure%5Burl_type%5D=custom_url)

### [ServiceNow HR Service Delivery](https://www.g2.com/products/servicenow-hr-service-delivery/reviews)

Why ServiceNow HR Service Delivery? HR teams aren't struggling because they lack effort. They're struggling because the work itself is broken — requests disappear into inboxes, employees bounce between portals, and too much of HR's day goes toward things that should never have needed a human in the first place. ServiceNow HR Service Delivery fixes that at the root. It gives employees one place to get answers and get things done — whether that's checking a leave balance, resolving a pay discrepancy, or working through a new hire checklist. No hunting. No waiting. What makes it different from a service desk with better branding: AI Agents that actually finish the work. Not just suggest an answer — complete the request, resolve the case, execute the approval, across HR, IT, workplace, and finance. The difference between routing a request and closing it out is where most tools fail. This one doesn't. What problems does it solve? Employees who can't find answers fast enough stop trying — and the cost of that disengagement is real. HR teams buried in repetitive case volume don't have capacity for work that actually moves the business. And HR leaders making decisions without visibility into service performance are flying blind. HRSD addresses all three: employees get instant resolution through an AI-powered front door, HR teams run leaner because agents handle what used to pile up in queues, and leadership gets real-time data to identify where service is breaking down before it becomes a retention or compliance issue. Who is it for? HR leaders, service delivery teams, and operations-minded CHROs who understand that employee experience isn't soft — it's a performance variable. If your HR function is still managing work through spreadsheets, email threads, and disconnected portals, this is built for you. Why it matters: Employees form their opinion of a company through small moments — how fast they got help when something was confusing, how easy it was to navigate a life change at work. When those moments go badly, it registers. When HR has the infrastructure to make them go well — consistently, at scale — the impact shows up in the numbers.

**Average Rating:** 4.3/5.0

**Total Reviews:** 374

#### How Do G2 Users Rate ServiceNow HR Service Delivery?

- **Ease of Admin:** 8.4/10 (Category avg: 9.0/10)
- **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.0/10)
- **Ease of Setup:** 7.8/10 (Category avg: 8.9/10)
- **Ease of Use:** 8.3/10 (Category avg: 9.0/10)

#### Who Is the Company Behind ServiceNow HR Service Delivery?

- **Seller:** [ServiceNow](https://www.g2.com/sellers/servicenow)
- **Company Website:** www.servicenow.com
- **Year Founded:** 2004
- **HQ Location:** Santa Clara, CA
- **Twitter:** @servicenow  
55,548 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=8f146dd2da6255ae21db2f89043b268912043fe250660dfee40ba3c0574bb1ba&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F29352%2F&secure%5Burl_type%5D=linkedin_company_website)  
35,081 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Software Engineer, ServiceNow Developer
- **Top Industries:** Information Technology and Services, Financial Services
- **Company Size:** 54% Large, 17% Medium

#### What Do G2 Reviewers Say About ServiceNow HR Service Delivery?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **intuitive interface** of ServiceNow HR Service Delivery, simplifying requests and enhancing overall employee satisfaction.
- Users value the **comprehensive features** of ServiceNow HRSD, providing a centralized solution for all HR needs.
- Users value the **efficiency** of ServiceNow HR Service Delivery, as it streamlines HR processes and enhances overall employee experience.
- Users value the **configurability and comprehensive support** of ServiceNow HR Service Delivery, making HR management efficient.
- Users appreciate the **personalized experience** offered by ServiceNow HR Service Delivery, enhancing employee support and engagement.

##### Cons

- Users find the **limited customization** options can lead to added complexity and potential future support challenges.
- Users note that the **high costs** of ServiceNow can hinder access to its valuable features for smaller teams.
- Users find the **steep learning curve** challenging, especially for administrators and those without technical expertise.
- Users experience a **steep learning curve** with ServiceNow HR Service Delivery, requiring significant time and technical expertise.
- Users warn of a **steep learning curve** , particularly for first-time users adjusting to its complex features.

#### What Are Recent G2 Reviews of ServiceNow HR Service Delivery?

**["ServiceNow HRSD Streamlines HR with Powerful Self‑Service and Automation"](https://www.g2.com/survey_responses/servicenow-hr-service-delivery-review-12962703)**

**Rating:** 4.5/5.0 stars

_— Shubhangi G._

[Read full review](https://www.g2.com/survey_responses/servicenow-hr-service-delivery-review-12962703)

**["Simplifies HR Workflows and Employee Requests"](https://www.g2.com/survey_responses/servicenow-hr-service-delivery-review-13128155)**

**Rating:** 4.0/5.0 stars

_— Mandar N._

[Read full review](https://www.g2.com/survey_responses/servicenow-hr-service-delivery-review-13128155)

#### What Are G2 Users Discussing About ServiceNow HR Service Delivery?

- [What is ServiceNow HR Service Delivery used for?](https://www.g2.com/discussions/what-is-servicenow-hr-service-delivery-used-for) - 1 comment
- [What does service now do?](https://www.g2.com/discussions/what-does-service-now-do)
- [What is HR service management?](https://www.g2.com/discussions/what-is-hr-service-management)
- [What are the three functions of a best in class HR service delivery model?](https://www.g2.com/discussions/what-are-the-three-functions-of-a-best-in-class-hr-service-delivery-model)
- [What is HR service delivery model?](https://www.g2.com/discussions/what-is-hr-service-delivery-model)

### [HR Acuity](https://www.g2.com/products/hr-acuity/reviews)

As the only purpose-built, AI-powered software for HR case management and workplace investigations, HR Acuity is trusted by hundreds of the world’s leading organizations including Workday, Weill Cornell Medical, Bloomberg and Lyft. Combining decades of employee relations expertise with defensible AI and advanced analytics, it provides a centralized, secure platform where teams can conduct consistent, compliant investigations, surface trends and risks with visual dashboards, enable always-on employee reporting — named or anonymous — across multiple channels and give managers the tools and guidance to respond to issues more confidently than ever before.

**Average Rating:** 4.6/5.0

**Total Reviews:** 186

#### How Do G2 Users Rate HR Acuity?

- **Ease of Admin:** 8.9/10 (Category avg: 9.0/10)
- **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.0/10)
- **Ease of Setup:** 8.6/10 (Category avg: 8.9/10)
- **Ease of Use:** 8.8/10 (Category avg: 9.0/10)

#### Who Is the Company Behind HR Acuity?

- **Seller:** [HR Acuity](https://www.g2.com/sellers/hr-acuity-0532ec8a-44de-475c-89c1-816140601cef)
- **Company Website:** hracuity.com
- **Year Founded:** 2006
- **HQ Location:** Florham Park, NJ
- **Twitter:** @hracuity  
2,222 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=ea6423306dd7d35153edb38a814b81087905a742df4e2ab4c69a261e31fc508d&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F977112%2F&secure%5Burl_type%5D=linkedin_company_website)  
188 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Information Technology and Services, Consumer Services
- **Company Size:** 71% Large, 14% Small

#### What Do G2 Reviewers Say About HR Acuity?

_AI-generated summary from verified user reviews_

##### Pros

- Users find HR Acuity to be **easy to use and intuitive** , enhancing their operational effectiveness and support capabilities.
- Users value the **innovative Employee Relations platform** of HR Acuity, enabling meaningful insights and strategic focus.
- Users value the **exceptional support and intuitive design** of HR Acuity, enhancing case management and operational efficiency.
- Users value the **effective HR analytics** of HR Acuity, enhancing data-driven decision-making and streamlined case management.
- Users value the **seamless setup and user-friendly interface** of HR Acuity, enhancing operational efficiency and customization.

##### Cons

- Users find the **inadequate reporting** capabilities of HR Acuity frustrating, hindering effective data extraction and analysis.
- Users note the **limited features** of HR Acuity, particularly in automation and UI modernity hindering user experience.
- Users express a need for **missing features** like improved privacy compliance and better dashboard functionality for closed cases.
- Users find the **complex navigation** of HR Acuity challenging, complicating their experience and requiring extensive training.
- Users find **data management issues** in HR Acuity, particularly with the clunky investigation section and time-consuming data entry.

#### What Are Recent G2 Reviews of HR Acuity?

**["Easy Case Tracking and Metrics That Keep Investigations on Track"](https://www.g2.com/survey_responses/hr-acuity-review-13087011)**

**Rating:** 4.0/5.0 stars

_— Jessica U._

[Read full review](https://www.g2.com/survey_responses/hr-acuity-review-13087011)

**["Streamlined HR Processes, Needs Slight Tuning"](https://www.g2.com/survey_responses/hr-acuity-review-9367961)**

**Rating:** 4.5/5.0 stars

_— D W._

[Read full review](https://www.g2.com/survey_responses/hr-acuity-review-9367961)

#### What Are G2 Users Discussing About HR Acuity?

- [How do you use Hr Acuity?](https://www.g2.com/discussions/how-do-you-use-hr-acuity)
- [What is employee relations experience?](https://www.g2.com/discussions/what-is-employee-relations-experience)
- [What is a case management system HR?](https://www.g2.com/discussions/hr-acuity-what-is-a-case-management-system-hr)
- [What does HR Acuity do?](https://www.g2.com/discussions/what-does-hr-acuity-do)

### [FaceUp](https://www.g2.com/products/faceup/reviews)

FaceUp is a reporting & case management platform built for compliance and risk leaders who need clarity, control, and defensible processes. Trusted by 3,500+ organizations in 70+ countries, FaceUp centralizes anonymous reporting, investigations, and risk analytics into one secure system, giving compliance teams full visibility from intake to resolution. Every report is supported by a complete audit trail, and access control permissions to meet regulatory requirements and protect the organization. Whether managing multi-country operations or complex internal investigations, FaceUp enables consistent global standards with local execution. ISO 27001 certified and fully GDPR compliant, FaceUp delivers enterprise-grade security with end-to-end encryption and two-factor authentication. Beyond intake, FaceUp transforms reports into insight. Real-time dashboards surface trends, recurring risks, and systemic issues by allowing leadership to act early, reduce exposure, and protect reputation. If you are responsible for compliance oversight, regulatory readiness, and internal risk mitigation, FaceUp provides the structure and visibility to do it confidently.

**Average Rating:** 4.8/5.0

**Total Reviews:** 172

#### How Do G2 Users Rate FaceUp?

- **Ease of Admin:** 9.6/10 (Category avg: 9.0/10)
- **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 9.0/10)
- **Ease of Setup:** 9.7/10 (Category avg: 8.9/10)
- **Ease of Use:** 9.7/10 (Category avg: 9.0/10)

#### Who Is the Company Behind FaceUp?

- **Seller:** [FaceUp Technology](https://www.g2.com/sellers/faceup-technology)
- **Company Website:** www.faceup.com
- **Year Founded:** 2017
- **HQ Location:** San Francisco, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=21d8da3b5336d65a5c52fe21793175a81498b2cb9f9e60a6e9ab13af973d6863&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ffaceup-com&secure%5Burl_type%5D=linkedin_company_website)  
50 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 63% Medium, 29% Small

#### What Do G2 Reviewers Say About FaceUp?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **ease of use** of FaceUp, enjoying its simple navigation and effective communication features.
- Users appreciate the **anonymity features** of FaceUp, creating a safe space for feedback and enhancing workplace culture.
- Users commend the **attentive and supportive customer support** of FaceUp, enhancing their experience and fostering transparency.
- Users find **easy implementation** of FaceUp refreshing, enabling quick setup without complications for effective usage.
- Users find FaceUp to be **intuitive and easy to use** , enhancing their overall workplace communication experience.

##### Cons

- Users report **bug issues** with calls and frequent crashes, impacting overall usability and experience.
- Users feel there are significant **integration issues** , hindering seamless connectivity with other HR management platforms.
- Users face a **challenging learning curve** initially, especially those less familiar with technology, before mastering the interface.
- Users desire **expanded features** for better HR integration and improved dashboard aesthetics, affecting overall satisfaction.
- Users report frequent **system bugs** like crashes and billing portal issues, impacting their overall experience with FaceUp.

#### What Are Recent G2 Reviews of FaceUp?

**["User-Friendly and Responsive, Perfect for Internal Reporting"](https://www.g2.com/survey_responses/faceup-review-13186888)**

**Rating:** 5.0/5.0 stars

_— Verified User_

[Read full review](https://www.g2.com/survey_responses/faceup-review-13186888)

**["Intuitive, Fast to Roll Out, and Meets Expectations"](https://www.g2.com/survey_responses/faceup-review-13110566)**

**Rating:** 5.0/5.0 stars

_— Verified User in Chemicals_

[Read full review](https://www.g2.com/survey_responses/faceup-review-13110566)

#### What Are G2 Users Discussing About FaceUp?

- [What is FaceUp used for?](https://www.g2.com/discussions/what-is-faceup-used-for)

### [AllVoices](https://www.g2.com/products/allvoices-allvoices/reviews)

AllVoices is the only AI-native employee relations platform built to help People teams manage employee relations with greater consistency, efficiency, and transparency. From case management and investigations to performance issues, accommodation requests, and exit interviews, AllVoices centralizes every aspect of employee relations into one secure system. Designed for HR professionals and ER teams, the platform replaces outdated methods like spreadsheets, scattered files, and inconsistent documentation with a structured, reliable process. By adopting AllVoices, organizations ensure their employee relations practices are compliant, transparent, and aligned with both legal requirements and organizational standards. What sets AllVoices apart is its the only AI-native solution for employee relations. The platform automates case intake, drafts accurate case summaries, surfaces relevant policy and precedents, and provides real-time insights into ongoing matters. This dramatically reduces manual effort, minimizes the risk of error, and helps teams resolve cases faster while maintaining fairness and consistency. AllVoices is trusted by leading companies including Zillow, Sweetgreen, Chipotle, DoorDash, and Zapier. These organizations rely on the platform to streamline employee relations, eliminate inefficiencies, and strengthen trust across their workplaces. Its impact has been recognized by G2, where AllVoices has been named a leader in HR Case Management. By leveraging AI, AllVoices gives People teams the ability to proactively identify patterns, address risks before they escalate, and foster stronger communication between employees and management. The result is a workplace culture where issues are handled quickly, consistently, and fairly—leading to higher employee satisfaction and retention. AllVoices provides HR teams with a powerful, AI-driven solution for managing employee relations at scale. It combines advanced automation with an intuitive interface, giving organizations the confidence to navigate complex workplace challenges while building trust and accountability across their workforce.

**Average Rating:** 4.5/5.0

**Total Reviews:** 95

#### How Do G2 Users Rate AllVoices?

- **Ease of Admin:** 9.1/10 (Category avg: 9.0/10)
- **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.0/10)
- **Ease of Setup:** 9.4/10 (Category avg: 8.9/10)
- **Ease of Use:** 9.2/10 (Category avg: 9.0/10)

#### Who Is the Company Behind AllVoices?

- **Seller:** [AllVoices](https://www.g2.com/sellers/allvoices)
- **Company Website:** www.allvoices.co
- **Year Founded:** 2017
- **HQ Location:** Santa Monica, CA
- **Twitter:** @allvoicesco  
398 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=6f6b55815af2ce27e59ae48eb7ed0d1409b314658f3e54222093931c4594f800&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fallvoicesco%2F&secure%5Burl_type%5D=linkedin_company_website)  
52 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Non-Profit Organization Management, Information Technology and Services
- **Company Size:** 62% Medium, 18% Large

#### What Do G2 Reviewers Say About AllVoices?

_AI-generated summary from verified user reviews_

##### Pros

- Users find the **ease of use** in AllVoices refreshing, appreciating its intuitive design and straightforward functionality.
- Users value the **helpful features** of AllVoices, finding the tool intuitive and effective for communication and reporting.
- Users appreciate the **comprehensive and efficient features** of AllVoices, enhancing employee relations management seamlessly.
- Users appreciate the **easy implementation** of AllVoices, enhancing workflow integration and speeding up onboarding processes.
- Users find the **implementation ease** of AllVoices exceptional, enabling quick setup and seamless integration into workflows.

##### Cons

- Users express concerns about **potential for false reporting** and difficulties navigating the platform, impacting their experience.
- Users find the **inefficient search functionality** of AllVoices challenging, impacting their ability to locate cases effectively.
- Users find the **inadequate filtering** challenging, making it tough to navigate and categorize incidents effectively.
- Users express concerns about **limited reporting options** , wishing for improved categorization and navigation for incident reporting.
- Users feel the **lack of essential features** hinders effective investigations, requiring extra costs and manual processes.

#### What Are Recent G2 Reviews of AllVoices?

**["Effortless Case Management with AllVoices"](https://www.g2.com/survey_responses/allvoices-review-11923767)**

**Rating:** 5.0/5.0 stars

_— Doreen Q._

[Read full review](https://www.g2.com/survey_responses/allvoices-review-11923767)

**["Intuitive UX and AI That Boost Efficiency"](https://www.g2.com/survey_responses/allvoices-review-12829111)**

**Rating:** 5.0/5.0 stars

_— Jer C._

[Read full review](https://www.g2.com/survey_responses/allvoices-review-12829111)

#### What Are G2 Users Discussing About AllVoices?

- [What is AllVoices used for?](https://www.g2.com/discussions/what-is-allvoices-used-for) - 1 comment

### [EasyLlama](https://www.g2.com/products/easyllama/reviews)

EasyLlama helps organizations reduce risk, protect their people, and stay compliant through training employees actually complete. Built for HR, L&D, and People teams, EasyLlama brings compliance and security training, learning management, and AI-powered course creation together in one easy-to-use platform. Instead of juggling multiple tools, teams can create, assign, deliver, and track all their training from a single place. EasyLlama's library of 450+ legally vetted courses covers essential topics like harassment prevention, cybersecurity, workplace violence, ethics, and diversity. With training available in 100+ languages, organizations can train employees around the world while meeting regulatory requirements with confidence. Beyond ready-made courses, EasyLlama helps teams create training that feels relevant to their organization. Whether it's incorporating company policies, reinforcing workplace expectations, or building role-specific learning, teams can use EasyLlama's AI-powered course authoring tool and modern LMS to create engaging, branded training in minutes. Automated assignments, reminders, reporting, and analytics take the busywork out of training management, helping teams stay organized, track progress, and keep employees up to date. Whether supporting compliance, onboarding, or professional development, EasyLlama makes it easier to deliver training at scale without sacrificing the learner experience. From growing businesses to enterprise organizations, companies choose EasyLlama to simplify training, save time, strengthen workplace culture, and build safer, more productive teams.

**Average Rating:** 4.8/5.0

**Total Reviews:** 443

#### How Do G2 Users Rate EasyLlama?

- **Ease of Admin:** 9.6/10 (Category avg: 9.0/10)
- **Has the product been a good partner in doing business?:** 9.7/10 (Category avg: 9.0/10)
- **Ease of Setup:** 9.7/10 (Category avg: 8.9/10)
- **Ease of Use:** 9.7/10 (Category avg: 9.0/10)

#### Who Is the Company Behind EasyLlama?

- **Seller:** [EasyLlama](https://www.g2.com/sellers/easyllama)
- **Company Website:** www.easyllama.com
- **Year Founded:** 2019
- **HQ Location:** Covina, CA
- **Twitter:** @Easy\_Llama  
82 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=415638ae451ea9572e52735b3671819b99938a94c1836f104713ec7b50ba14b1&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F34755337%2F&secure%5Burl_type%5D=linkedin_company_website)  
67 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** HR Manager, Manager
- **Top Industries:** Information Technology and Services, Computer Software
- **Company Size:** 65% Medium, 21% Small

#### What Do G2 Reviewers Say About EasyLlama?

_AI-generated summary from verified user reviews_

##### Pros

- Users find EasyLlama to be **extremely user-friendly** , making compliance training engaging and effortlessly integrated into systems.
- Users value the **extensive and modern training courses** offered by EasyLlama, enhancing compliance and engagement seamlessly.
- Users commend EasyLlama for its **engaging training sessions** that promote active participation and enhance knowledge retention.
- Users find the **engaging content** of EasyLlama enhances learning, making compliance training informative and enjoyable.
- Users appreciate the **training efficiency** of EasyLlama, enjoying seamless integration and engaging, up-to-date content.

##### Cons

- Users find the **length issues** problematic, with courses often taking longer than expected, impacting their learning experience.
- Users find the **long duration of courses** frustrating, wishing for shorter and more concise training sessions.
- Users find the **course length too long** , wishing for a more concise training experience.
- Users report **audio issues** , such as clipping and unclear instructions, occasionally hindering their learning experience.
- Users find **limited access** frustrating as they cannot revisit or correct answers, impacting their overall experience.

#### What Are Recent G2 Reviews of EasyLlama?

**["Compliance Training Made Simple and Scalable"](https://www.g2.com/survey_responses/easyllama-review-13344242)**

**Rating:** 5.0/5.0 stars

_— Nick S._

[Read full review](https://www.g2.com/survey_responses/easyllama-review-13344242)

**["Interactive, Well-Segmented Training with Helpful Replays and Engaging HIPAA Happy Hours"](https://www.g2.com/survey_responses/easyllama-review-13069490)**

**Rating:** 5.0/5.0 stars

_— Dennis K._

[Read full review](https://www.g2.com/survey_responses/easyllama-review-13069490)

#### What Are G2 Users Discussing About EasyLlama?

- [What is EasyLlama used for?](https://www.g2.com/discussions/what-is-easyllama-used-for) - 1 comment, 1 upvote

### [Applaud](https://www.g2.com/products/applaud/reviews)

Applaud is the AI-powered HR Service Delivery (HRSD) platform built to reduce HR workload for global enterprises. Trusted by brands like Estée Lauder Companies, Experian, and Smith & Nephew, Applaud is built to complete work, not just track it. While traditional systems focus on backend case workflows or just link to documents, our AI agents intercept repetitive inquiries at the source and execute routine operations directly within your existing technology stack. By meeting your workforce in Teams, Slack, or mobile, Applaud drives instant adoption and slashes inbound case volumes by up to 90%. When cases do reach your desk - like visa renewals, letter requests and employee relations - Applaud’s human-AI augmented partnership takes over. Our AI agents work with your HR team to summarize histories, surface policy insights, and orchestrate cross-system actions, empowering them to smash through their caseload with unprecedented speed. Stop just managing cases. Start resolving them.

**Average Rating:** 4.8/5.0

**Total Reviews:** 59

#### How Do G2 Users Rate Applaud?

- **Ease of Admin:** 6.1/10 (Category avg: 9.0/10)
- **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 9.0/10)
- **Ease of Setup:** 9.5/10 (Category avg: 8.9/10)
- **Ease of Use:** 9.5/10 (Category avg: 9.0/10)

#### Who Is the Company Behind Applaud?

- **Seller:** [Applaud](https://www.g2.com/sellers/applaud)
- **Year Founded:** 2008
- **HQ Location:** Worthing, GB
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=76a1069ef70988a70f81cd3ce6fa3d5ebb2fb335d65378eba69ace5e84e2cbda&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fapplaud-hr&secure%5Burl_type%5D=linkedin_company_website)  
71 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Human Resources, Information Technology and Services
- **Company Size:** 83% Large, 12% Small

#### What Do G2 Reviewers Say About Applaud?

_AI-generated summary from verified user reviews_

##### Pros

- Users find Applaud to be **easy to navigate** , enhancing transparency and efficiency in daily workflows.
- Users appreciate the **responsive customer support** of Applaud, enhancing transparency and efficiency in HR interactions.
- Users value the **transparent and efficient HR processes** of Applaud, enhancing employee engagement and support.
- Users value the **intuitive guidance** of Applaud, enhancing clarity and efficiency in HR interactions and support.
- Users find the **AI assistant incredibly helpful** , providing quick responses and clear guidance for HR interactions.

##### Cons

- Users experience a notable **learning curve** with Applaud, requiring effort to fully understand and streamline usage.
- Users experience a **steep learning curve** with Applaud, requiring time to adapt to its functionalities effectively.
- Users find the **complex setup** of Applaud challenging, requiring time and effort to master the system fully.
- Users find the **difficult setup** process for Applaud demands considerable time and understanding to navigate effectively.
- Users face **integration issues** with Applaud, needing time and effort to learn system connections and configurations.

#### What Are Recent G2 Reviews of Applaud?

**["AI That Understands Employee Intent and Streamlines HR Support"](https://www.g2.com/survey_responses/applaud-review-12997481)**

**Rating:** 5.0/5.0 stars

_— Moeed K._

[Read full review](https://www.g2.com/survey_responses/applaud-review-12997481)

**["Applaud’s Mobile-First Experience Transformed Our Deskless Workforce"](https://www.g2.com/survey_responses/applaud-review-12778550)**

**Rating:** 5.0/5.0 stars

_— Sharon C._

[Read full review](https://www.g2.com/survey_responses/applaud-review-12778550)

### [Case IQ](https://www.g2.com/products/case-iq/reviews)

As compliance, risk, and regulatory requirements grow more complex, organizations need purpose-built solutions to address and manage them effectively. Case IQ offers a comprehensive suite of AI-powered compliance and risk management solutions designed to support HR, fraud, ethics, and compliance teams. Case IQ's solutions enable organizations to capture and detect incidents, manage investigations, and proactively prevent and remediate risk—all from a single, trusted vendor. Its suite of solutions includes: • AI-powered case management • 24/7 whistleblower hotline • AI-powered compliance monitoring • Approvals and disclosures software • Third-party risk management platform Trusted by global organizations, including Fortune 500 companies, Case IQ is built to be configurable, scalable, and adaptable across a wide range of regulatory environments, unique use cases, and internal policies. As a leader in AI for investigations, Case IQ offers an AI-powered case management solution, designed to support thorough, timely, and fair investigations across the full case lifecycle. Central to this is Clairia, the AI assistant purpose-built for investigations, which delivers contextual insights, recommendations, and guidance to help teams work more efficiently while maintaining oversight and accountability. With built-in Playbooks, organizations can tailor how AI is applied to align with internal processes, policies, and governance standards, supporting responsible and consistent AI adoption. Configurable workflows, automation, reporting dashboards, and collaboration tools further enhance efficiency, visibility, and coordination across stakeholders, while enterprise-grade security ensures sensitive data is protected. Supporting case management is a 24/7/365 live-answer whistleblower hotline that empowers employees to report concerns securely and anonymously in over 100 languages. Every report is captured in real time and routed directly into the case management system, helping organizations respond faster and strengthen oversight. Beyond investigations and whistleblowing, Case IQ helps organizations proactively prevent risk through AI-powered compliance monitoring. Using AI and machine learning, the solution detects and identifies suspicious transactions related to bribery, corruption, and fraud, allowing compliance teams to take action before they escalate. To further strengthen compliance programs, Case IQ offers an approvals and disclosures solution that centralizes and automates conflict-of-interest workflows including gifts, hospitality, donations, etc. With configurable and automated workflows, built-in risk logic, real-time analytics, and full audit trails, organizations gain greater visibility and control, enabling faster, more consistent decision-making. Additionally, Case IQ's third-party management solution allows organizations to manage external risk across the full lifecycle of vendor relationships. By automating onboarding, due diligence, ongoing monitoring, and screening within a single system, teams can reduce manual effort, improve oversight, and maintain consistent risk governance across all third parties.

**Average Rating:** 4.5/5.0

**Total Reviews:** 117

#### How Do G2 Users Rate Case IQ?

- **Ease of Admin:** 8.9/10 (Category avg: 9.0/10)
- **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 9.0/10)
- **Ease of Setup:** 7.8/10 (Category avg: 8.9/10)
- **Ease of Use:** 8.8/10 (Category avg: 9.0/10)

#### Who Is the Company Behind Case IQ?

- **Seller:** [Case IQ](https://www.g2.com/sellers/case-iq)
- **Company Website:** www.caseiq.com
- **Year Founded:** 1999
- **HQ Location:** Ottawa, CA
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=508189e3df2b48b7d1e899c1ce19fe425a14b06120a269ac765f88770c8d94c4&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F470416%2F&secure%5Burl_type%5D=linkedin_company_website)  
189 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Higher Education, Education Management
- **Company Size:** 51% Large, 22% Medium

#### What Do G2 Reviewers Say About Case IQ?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** of Case IQ, finding it helpful for effective tracking and customization in investigations.
- Users value the **secure design and customizable tracking** of Case IQ, enhancing confidence in managing employee relations cases.
- Users praise the **easy implementation** of Case IQ, appreciating its quick setup and user-friendly interface.
- Users praise the **intuitive interface and comprehensive features** of Case IQ, enhancing case management efficiency and support.
- Users value the **reportability feature** of Case IQ, enhancing confidence in managing employee relations effectively.

##### Cons

- Users find the **interface not user-friendly** and struggle with navigation, making their experience frustrating and cumbersome.
- Users find the **complexity of setup and navigation** in Case IQ to be frustrating and time-consuming.
- Users find the **learning curve steep** for Case IQ, particularly with the Yellowfin reporting feature and lack of training.
- Users find the **complex navigation** of Case IQ frustrating and non-intuitive, making it difficult to access necessary features.
- Users face considerable **data management issues** with Case IQ, struggling to efficiently organize and retrieve important documents.

#### What Are Recent G2 Reviews of Case IQ?

**["Case IQ in human rights office a game changer for the University"](https://www.g2.com/survey_responses/case-iq-review-12731406)**

**Rating:** 5.0/5.0 stars

_— Marie M._

[Read full review](https://www.g2.com/survey_responses/case-iq-review-12731406)

**["Exceptional Support and Flexible Functionality"](https://www.g2.com/survey_responses/case-iq-review-10040243)**

**Rating:** 5.0/5.0 stars

_— Laura G._

[Read full review](https://www.g2.com/survey_responses/case-iq-review-10040243)

#### What Are G2 Users Discussing About Case IQ?

- [What do you look for in a case management system?](https://www.g2.com/discussions/what-do-you-look-for-in-a-case-management-system)
- [Why is a case management system important?](https://www.g2.com/discussions/why-is-a-case-management-system-important)
- [What is investigative case management?](https://www.g2.com/discussions/what-is-investigative-case-management)
- [What is I Sight application?](https://www.g2.com/discussions/what-is-i-sight-application) - 1 comment

### [Dovetail HR](https://www.g2.com/products/dovetail-hr/reviews)

Dovetail Software provides an HR Service Delivery Experience that includes HR Case Management, Employee Relations Case Management, Employee Portal, HR Knowledge Management and Reporting & Analytics that enables HR to achieve excellence in HR Service Delivery and meets the needs of a modern HR team. These needs include enhancing the Employee Experience and improving HR Experience of delivering HR services.

**Average Rating:** 4.5/5.0

**Total Reviews:** 40

#### How Do G2 Users Rate Dovetail HR?

- **Ease of Admin:** 8.6/10 (Category avg: 9.0/10)
- **Has the product been a good partner in doing business?:** 9.9/10 (Category avg: 9.0/10)
- **Ease of Setup:** 8.5/10 (Category avg: 8.9/10)
- **Ease of Use:** 8.9/10 (Category avg: 9.0/10)

#### Who Is the Company Behind Dovetail HR?

- **Seller:** [Dovetail](https://www.g2.com/sellers/dovetail)
- **Year Founded:** 1996
- **HQ Location:** Austin, TX
- **Twitter:** @Dovetail  
1,524 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=8110197fbfe1342b64ed098004be0065623301ca59c6915af56d6e06b7344133&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fdovetail-software&secure%5Burl_type%5D=linkedin_company_website)  
29 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Hospital & Health Care, Financial Services
- **Company Size:** 83% Large, 8% Medium

#### What Do G2 Reviewers Say About Dovetail HR?

_AI-generated summary from verified user reviews_

##### Pros

- Users find Dovetail HR to be exceptionally **easy to configure and user-friendly** , ensuring a smooth setup experience.
- Users appreciate the **exceptional customer support** from Dovetail HR, noting quick responses and helpful assistance throughout usage.
- Users appreciate the **easy implementation** of Dovetail HR, enjoying a seamless setup process with intuitive customization options.
- Users commend the **easy configuration and setup** of Dovetail HR, enhancing their HR management experience efficiently.
- Users appreciate the **ease of use and customization** in Dovetail HR, making HR management seamless and efficient.

##### Cons

- Users suggest that Dovetail HR requires **significant improvements** in reporting, case management, and privacy options for better usability.
- Users face significant challenges with **inadequate reporting** in Dovetail HR, finding it time-consuming and insufficient for their needs.
- Users find the **reporting capabilities of Dovetail HR lacking** , requiring significant time and effort to maximize their usefulness.
- Users find the **reporting complexity** of Dovetail HR frustrating and not user-friendly, complicating overall functionality.
- Users find the **outdated design** of Dovetail HR needs improvement for a better overall experience and usability.

#### What Are Recent G2 Reviews of Dovetail HR?

**["Effortless HR Management, Stellar Support"](https://www.g2.com/survey_responses/dovetail-hr-review-12344938)**

**Rating:** 5.0/5.0 stars

_— Ingvild M._

[Read full review](https://www.g2.com/survey_responses/dovetail-hr-review-12344938)

**["Easy to Use and User-Friendly, with Helpful Guides"](https://www.g2.com/survey_responses/dovetail-hr-review-12344560)**

**Rating:** 4.5/5.0 stars

_— Kisy U._

[Read full review](https://www.g2.com/survey_responses/dovetail-hr-review-12344560)

### [Ethena](https://www.g2.com/products/ethena/reviews)

Ethena combines top-rated training content with AI that builds and adapts training to reflect your company’s unique brand, roles, policies, and risks. From auto-assigning courses based on HRIS data to transforming your policies into interactive training in minutes, Ethena helps People, Legal, and Compliance teams do more with less. Companies like Genesco, Zendesk, Pinterest, and Synaptics use Ethena to launch training in days instead of months and cut learner seat time by up to 60% with adaptive learning paths. Beyond training, Ethena unifies core compliance tools, including Hotline & Case Management, Policy Bot, and Phishing Simulator in one platform. This simplifies your compliance tech stack, connects data sources, and continuously strengthens your training by identifying knowledge gaps. With built-in audit trails, compliance controls, and a 93% approval rating across more than 1 million learners, Ethena delivers programs that are responsive and effective.

**Average Rating:** 4.6/5.0

**Total Reviews:** 124

#### How Do G2 Users Rate Ethena?

- **Ease of Admin:** 9.0/10 (Category avg: 9.0/10)
- **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 9.0/10)
- **Ease of Setup:** 9.5/10 (Category avg: 8.9/10)
- **Ease of Use:** 9.4/10 (Category avg: 9.0/10)

#### Who Is the Company Behind Ethena?

- **Seller:** [Ethena](https://www.g2.com/sellers/ethena)
- **Company Website:** www.goethena.com
- **Year Founded:** 2019
- **HQ Location:** New York, US
- **Twitter:** @goethena  
546 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=cdc27a532a645016d024156255970438560a5495fcddaec2a07541449ff8c892&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fethena%2F&secure%5Burl_type%5D=linkedin_company_website)  
86 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 61% Medium, 17% Small

#### What Do G2 Reviewers Say About Ethena?

_AI-generated summary from verified user reviews_

##### Pros

- Users commend Ethena for its **ease of use** , streamlining training processes and enhancing overall workflow efficiency.
- Users praise Ethena for its **setup ease** , enjoying the intuitive platform that streamlines training for new hires.
- Users value Ethena for its **intuitive training platform** , streamlining compliance and making employee onboarding effortless.
- Users appreciate Ethena's **seamless integration and automation** , significantly enhancing compliance training efficiency and user experience.
- Users praise Ethena's **seamless integration** with TriNet, significantly enhancing HR compliance training and administration efficiency.

##### Cons

- Users find the **complexity of setup and tracking** in Ethena to be confusing and less intuitive than desired.
- Users find the **learning curve steep** , citing confusion with document replacements and setup processes complicating their experience.
- Users often find Ethena's **complex setup** cumbersome, requiring manual adjustments and lacking clarity in processes.
- Users express concerns about the **limited features** of Ethena, impacting usability and the overall training experience.
- Users express disappointment over **poor reporting** capabilities in Ethena, which hampers effective tracking and assessment.

#### What Are Recent G2 Reviews of Ethena?

**["People Operations Partner"](https://www.g2.com/survey_responses/ethena-review-9096418)**

**Rating:** 4.5/5.0 stars

_— Verified User in Financial Services_

[Read full review](https://www.g2.com/survey_responses/ethena-review-9096418)

**["Efficient LMS for Compliance with Great Integration"](https://www.g2.com/survey_responses/ethena-review-10437206)**

**Rating:** 4.5/5.0 stars

_— Andy R._

[Read full review](https://www.g2.com/survey_responses/ethena-review-10437206)

#### What Are G2 Users Discussing About Ethena?

- [What is Ethena used for?](https://www.g2.com/discussions/what-is-ethena-used-for)

### [Infor HR Service Delivery](https://www.g2.com/products/infor-infor-hr-service-delivery/reviews)

Infor HR Service Delivery is a modern, multi-tiered self-service platform that empowers employees to resolve over 70 % of routine HR transactions and inquiries on their own—24/7, anytime, anywhere—while reducing HR reliance on repetitive case handling. By combining a secure employee portal, smart case management, and a searchable knowledge base, it streamlines HR support, boosts resolution efficiency, and frees HR teams to focus on strategic, high-value work.

**Average Rating:** 4.2/5.0

**Total Reviews:** 17

#### How Do G2 Users Rate Infor HR Service Delivery?

- **Ease of Admin:** 7.9/10 (Category avg: 9.0/10)
- **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 9.0/10)
- **Ease of Setup:** 7.7/10 (Category avg: 8.9/10)
- **Ease of Use:** 7.6/10 (Category avg: 9.0/10)

#### Who Is the Company Behind Infor HR Service Delivery?

- **Seller:** [Infor](https://www.g2.com/sellers/infor)
- **Year Founded:** 2002
- **HQ Location:** New York
- **Twitter:** @Infor  
18,472 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=d0b3dd6227f8bf2585371eff689c32131e1d6fb4a8114161512fe1f2ec60d9bf&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F1711%2F&secure%5Burl_type%5D=linkedin_company_website)  
22,257 employees on LinkedIn®
- **Phone:** 800-260-2640

#### Who Uses This Product?

- **Top Industries:** Hospital & Health Care
- **Company Size:** 61% Large, 22% Medium

#### What Do G2 Reviewers Say About Infor HR Service Delivery?

_AI-generated summary from verified user reviews_

##### Pros

- Users find Infor HR Service Delivery's **ease of use** essential for efficient case management and knowledge base access.
- Users value the **mobile accessibility** of Infor HR Service Delivery, allowing them to stay connected while offsite.
- Users value the **insightful case management** that enhances employee understanding and ensures policy compliance.
- Users find **customer support invaluable** , providing insights into employee concerns and ensuring policy consistency effectively.
- Users value the **document management capabilities** of Infor HR Service Delivery for enhancing process consistency and accountability.

##### Cons

- Users desire more **control over edits** in Headers and Sections for better customization in Infor HR Service Delivery.
- Users find the **limited customization** options frustrating, especially when dealing with slow data import processes.
- Users face **slow performance** when importing data, making customization and data upload a cumbersome experience.
- Users face **upload issues** with Infor HR Service Delivery, finding data customization cumbersome and the process slow.

#### What Are Recent G2 Reviews of Infor HR Service Delivery?

**["Infor's Case Management system is the heart of any HR Shared Services Team"](https://www.g2.com/survey_responses/infor-hr-service-delivery-review-10256713)**

**Rating:** 4.0/5.0 stars

_— Monica G._

[Read full review](https://www.g2.com/survey_responses/infor-hr-service-delivery-review-10256713)

**["Infor HR Service Delivery has helped us to help our employees."](https://www.g2.com/survey_responses/infor-hr-service-delivery-review-10249622)**

**Rating:** 5.0/5.0 stars

_— Michelle A._

[Read full review](https://www.g2.com/survey_responses/infor-hr-service-delivery-review-10249622)

#### What Are G2 Users Discussing About Infor HR Service Delivery?

- [What is Infor HR Service Delivery used for?](https://www.g2.com/discussions/what-is-infor-hr-service-delivery-used-for)

### [SpeakUp®](https://www.g2.com/products/speakup-speakup/reviews)

SpeakUp is an AI-powered ethics and compliance platform that helps enterprise organizations manage whistleblowing, disclosure workflows, and compliance investigations across multiple jurisdictions. More than 600 organizations rely on SpeakUp, covering over 10 million individuals worldwide. Customers include BMW, Nestle, Randstad, Electrolux, and Swarovski. What SpeakUp Does SpeakUp centralizes two core compliance workflows into one platform: 1) SpeakUp Report (misconduct reporting): Employees, customers, and third parties submit reports through a secure, confidential channel. Compliance teams receive, triage, and manage cases within a centralized Case Management System, from intake to resolution. Secure two-way communication allows case managers to engage directly with reporters throughout the process. 2) SpeakUp Paths (disclosure management): Employees declare conflicts of interest, gifts and entertainment, outside activities, and other disclosures. Approvals and escalations follow configurable, automated workflows. Sienna AI: Purpose-Built AI for Compliance Sienna is SpeakUp's proprietary AI layer, built specifically for compliance use cases. It underpins the entire platform, helping teams capture, process, and act on information faster across reporting and disclosure workflows. Key Capabilities -Multi-channel intake: web, mobile app, voice, and AI phone agent -Support for over 100 languages with real-time translation, making it viable for global, distributed organizations -Fully configurable case workflows, submission types, and access controls -Detailed audit trails for every case, from intake to resolution -Real-time dashboards with case volume trends, resolution times, and geographic distribution -No-code setup; no technical expertise required to launch or configure Security and Regulatory Compliance SpeakUp combines information security (ISO 27001/ISO 27002) and privacy (ISO 27701) certifications. The platform is audited quarterly on the basis of ISAE3000 Type II, providing continuous, verifiable assurance of operational procedures. It also holds SOC2 and TISAX certifications. SpeakUp supports compliance with the EU Whistleblowing Directive, the German Supply Chain Act, GDPR, NIS2, and DORA. It also meets DOJ and SEC requirements for organizations operating in the US. Deployment SpeakUp is a SaaS platform designed to scale across complex, multinational organizations. Pricing is customized based on company size and feature requirements. By leveraging SpeakUp, organizations can centralize their ethics and compliance programs, give every individual a safe way to speak up, and equip compliance teams with the tools they need to act with speed and confidence.

**Average Rating:** 4.6/5.0

**Total Reviews:** 43

#### How Do G2 Users Rate SpeakUp®?

- **Ease of Admin:** 8.8/10 (Category avg: 9.0/10)
- **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.0/10)
- **Ease of Setup:** 9.2/10 (Category avg: 8.9/10)
- **Ease of Use:** 9.1/10 (Category avg: 9.0/10)

#### Who Is the Company Behind SpeakUp®?

- **Seller:** [SpeakUp®](https://www.g2.com/sellers/speakup-f3172402-599f-4528-8e19-f2ec3d466d8b)
- **Company Website:** speakup.com
- **Year Founded:** 2004
- **HQ Location:** Amsterdam, North Holland
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=8a46e03d8ddb924d15fabbd3247255b940a1ea979448069d9caf9ffb2a653a74&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fspeakup-listen-for-a-change%2F&secure%5Burl_type%5D=linkedin_company_website)  
92 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 51% Large, 37% Medium

#### What Do G2 Reviewers Say About SpeakUp®?

_AI-generated summary from verified user reviews_

##### Pros

- Users find SpeakUp® to be **very easy to use** , appreciating its intuitive features for reporting and tracking.
- Users praise the **outstanding and personalized customer support** from SpeakUp®, enhancing their overall experience.
- Users value the **ease of implementation** of SpeakUp®, noting quick setup and seamless integration with existing systems.
- Users value the **customization options** provided by SpeakUp®, enhancing functionality and adapting to individual needs.
- Users value the **exceptional response time** and personalized support from SpeakUp's customer service team.

##### Cons

- Users experience **data management issues** like inability to erase test phase entries and unreliable reply registration.
- Users find the **learning curve challenging** , particularly for first-time configuration and understanding the platform's nuances.
- Users face frequent **access issues** with SpeakUp®, complicating usage for both admins and whistleblowers alike.
- Users find the **difficult learning curve** of SpeakUp® challenging, especially during initial setup and app navigation.
- Users find the **inefficient workflow** of SpeakUp® frustrating, especially regarding task creation and overall usability.

#### What Are Recent G2 Reviews of SpeakUp®?

**["Customizable and Quick Support with SpeakUp®"](https://www.g2.com/survey_responses/speakup-review-13320891)**

**Rating:** 4.5/5.0 stars

_— Verified User_

[Read full review](https://www.g2.com/survey_responses/speakup-review-13320891)

**["SpeakUp Made Our Global Whistleblowing Seamless, Intuitive, Anonymous, Well-Supported"](https://www.g2.com/survey_responses/speakup-review-12699277)**

**Rating:** 5.0/5.0 stars

_— Deborah Marcella L._

[Read full review](https://www.g2.com/survey_responses/speakup-review-12699277)

### [NotMe Solutions](https://www.g2.com/es/products/notme-solutions/reviews)

NotMe Solutions (también conocido como #NotMe) es una plataforma innovadora diseñada para transformar cómo las organizaciones manejan la comunicación y el reporte de conductas indebidas. Es un sistema integral que va más allá del simple reporte; se adentra en la investigación, resolución y análisis de varios tipos de conductas indebidas. Con NotMe, cada reporte se trata con la atención y el cuidado que merece, asegurando resoluciones efectivas y fomentando una cultura más ética dentro de las organizaciones. NotMe también facilita, de manera única, la retroalimentación de los empleados hacia la gestión. Además, la plataforma gestiona de manera experta una amplia gama de reportes de conductas indebidas. Desde acoso laboral y bullying hasta discriminación, violaciones éticas y preocupaciones de seguridad, NotMe lo cubre todo. Está especialmente diseñada para adaptarse a diferentes industrias y necesidades organizacionales, capturando y gestionando todo tipo de reportes de empleados. #NotMe revoluciona el reporte de conductas indebidas con una aplicación fácil de usar diseñada para diversas industrias, desde lugares de trabajo hasta instituciones educativas. La plataforma ofrece reportes fáciles, seguros y opcionalmente anónimos, con soporte multilingüe y cumplimiento con la ADA para la inclusión. Está equipada con un sistema robusto de gestión de reportes, empleando IA para el análisis de tendencias y la puntuación de gravedad. Asegurando la privacidad y seguridad de los datos, #NotMe se adapta a las necesidades organizacionales, convirtiéndose en una herramienta esencial para gestionar reportes y fomentar una cultura de transparencia e integridad en diversos entornos. En esencia, #NotMe no se trata solo de reportar problemas; se trata de prevenirlos – cuando es posible, resolverlos y construir un entorno laboral más fuerte y ético. NotMe Solutions fue inventado por el destacado abogado laboral Ariel Weindling, y cuenta entre sus asesores a Andy Hinton, ex Director de Cumplimiento de Google, y Christine Fedrow, Directora de Integridad y Cumplimiento en Workday. Es accesible e inclusivo para todos los clientes, incluidos los usuarios con discapacidades y se ofrece en múltiples idiomas a nivel global.

**Average Rating:** 4.9/5.0

**Total Reviews:** 57

#### How Do G2 Users Rate NotMe Solutions?

- **Facilidad de administración:** 9.5/10 (Category avg: 9.0/10)
- **¿Ha sido the product un buen socio para hacer negocios?:** 9.8/10 (Category avg: 9.0/10)
- **Facilidad de configuración:** 9.4/10 (Category avg: 8.9/10)
- **Facilidad de uso:** 9.9/10 (Category avg: 9.0/10)

#### Who Is the Company Behind NotMe Solutions?

- **Vendedor:** [NotMe Solutions Inc.](https://www.g2.com/es/sellers/notme-solutions-inc)
- **Año de fundación:** 2017
- **Ubicación de la sede:** Los Angeles, US
- **Twitter:** @notmeapp  
1,242 seguidores en Twitter
- **Página de LinkedIn®:** [www.linkedin.com](https://www.g2.com/es/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=a0b9389e12049ff68f766f5f5fce73173fc3de455999c538d488d702cca05f49&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fnotmesolutions%2F&secure%5Burl_type%5D=linkedin_company_website)  
14 empleados en LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Alimentos y Bebidas, Gestión de organizaciones sin fines de lucro
- **Company Size:** 46% Medium, 33% Small

#### What Do G2 Reviewers Say About NotMe Solutions?

_AI-generated summary from verified user reviews_

##### Pros

- Los usuarios valoran la **función de anonimato** de NotMe Solutions, mejorando la cultura organizacional a través de informes confidenciales.
- Los usuarios valoran la función de **informes anónimos** de NotMe Solutions, mejorando efectivamente su cultura organizacional.
- Los usuarios valoran el **excelente soporte al cliente** proporcionado por NotMe Solutions, ayudando a una implementación y uso efectivos.
- Los usuarios valoran las opciones de **personalización** de NotMe Solutions, mejorando significativamente la experiencia y satisfacción del usuario.
- Los usuarios valoran la **facilidad de informar** con NotMe Solutions, permitiendo presentaciones anónimas rápidas y eficientes en diversos entornos.

#### What Are Recent G2 Reviews of NotMe Solutions?

**["Gran software para documentar incidentes y fomentar la denuncia anónima."](https://www.g2.com/es/survey_responses/notme-solutions-review-9351431)**

**Rating:** 5.0/5.0 stars

_— Casey L._

[Read full review](https://www.g2.com/es/survey_responses/notme-solutions-review-9351431)

**["Muy completo y rápido para presentar un informe."](https://www.g2.com/es/survey_responses/notme-solutions-review-10665157)**

**Rating:** 4.0/5.0 stars

_— Tony B._

[Read full review](https://www.g2.com/es/survey_responses/notme-solutions-review-10665157)

#### What Are G2 Users Discussing About NotMe Solutions?

- [¿Para qué se utiliza NotMe Solutions?](https://www.g2.com/es/discussions/what-is-notme-solutions-used-for)

### [PMG Platform](https://www.g2.com/products/pmg-platform/reviews)

The PMG Platform offers low-code development of business solutions to orchestrate end-to-end processes. PMG's workflow engine seamlessly connects upstream and downstream tasks through integrations with third-party systems to combine automation with human input and interaction. Case Central™ is PMG’s case management framework that unifies planned work with ad hoc activities to give work teams one central place to do it all. As an off-the-shelf solution, Case Central is currently offered to manage investigations of credit reporting disputes as well as for HR investigations and employee relations issues. Delivered as a SaaS offering with dedicated cloud hosting for additional security, Case Central is easily configurable to allow customers to be up and running quickly, in as little as a matter of weeks.

**Average Rating:** 4.5/5.0

**Total Reviews:** 77

#### How Do G2 Users Rate PMG Platform?

- **Ease of Admin:** 8.3/10 (Category avg: 9.0/10)
- **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 9.0/10)
- **Ease of Setup:** 8.2/10 (Category avg: 8.9/10)
- **Ease of Use:** 8.6/10 (Category avg: 9.0/10)

#### Who Is the Company Behind PMG Platform?

- **Seller:** [PMG](https://www.g2.com/sellers/pmg-a76c3e81-e6cb-433d-a82e-c52ea2a089e2)
- **Year Founded:** 1997
- **HQ Location:** Atlanta, Georgia
- **Twitter:** @pmgnetinc  
183 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=c01de5f58de219f8c49eedd99f5e59deda7c2b166a42064d06938b242eba3b54&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F550375%2F&secure%5Burl_type%5D=linkedin_company_website)  
28 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Information Technology and Services, Insurance
- **Company Size:** 75% Large, 17% Medium

#### What Are Recent G2 Reviews of PMG Platform?

**["PMG has been a lifesaver in areas of documentation for our Human Resources Department."](https://www.g2.com/survey_responses/pmg-platform-review-8909260)**

**Rating:** 4.0/5.0 stars

_— Sidney R._

[Read full review](https://www.g2.com/survey_responses/pmg-platform-review-8909260)

**["PMG Platform makes it extremely easy to develop easy-to-use apps and services for our customers"](https://www.g2.com/survey_responses/pmg-platform-review-8885563)**

**Rating:** 5.0/5.0 stars

_— Rob D._

[Read full review](https://www.g2.com/survey_responses/pmg-platform-review-8885563)

#### What Are G2 Users Discussing About PMG Platform?

- [What is PMG Platform used for?](https://www.g2.com/discussions/what-is-pmg-platform-used-for)

### [Neocase HR](https://www.g2.com/products/neocase-hr/reviews)

Looking to gain more time to create value that employees and leadership will love? Engage your employees with a personalized experience and streamline HR administrative tasks through process automation tools. Transform your HR Shared Service Centers to reduce operational costs by up to 50% while improving productivity and user experience. Neocase HR is an integrated, scalable, and flexible HR Service Delivery solution that allows HR organizations to reduce operational costs, enhance employee satisfaction, and optimize HR processes. This is accomplished through our integrated HR modules: - Case Management - Business Process Management - HR Process Automation - Real-Time Dashboards - Self-Service Employee Portal - LiveChat - Knowledge Base - Service Level Agreement - Business Intelligence - Electronic Document Management - Email & Communication Management - Satisfaction Surveys Visit us online to learn more about how Neocase can help transform your HR organization.

**Average Rating:** 4.6/5.0

**Total Reviews:** 14

#### How Do G2 Users Rate Neocase HR?

- **Ease of Admin:** 8.3/10 (Category avg: 9.0/10)
- **Has the product been a good partner in doing business?:** 6.7/10 (Category avg: 9.0/10)
- **Ease of Setup:** 7.5/10 (Category avg: 8.9/10)
- **Ease of Use:** 9.7/10 (Category avg: 9.0/10)

#### Who Is the Company Behind Neocase HR?

- **Seller:** [Neocase Software](https://www.g2.com/sellers/neocase-software)
- **Year Founded:** 2001
- **HQ Location:** La Garenne-Colombes
- **Twitter:** @neocase  
1,221 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=f537b887af329a08827c4a2dc2380fbb9622591e5569697c39c4c4fd953059db&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F215966%2F&secure%5Burl_type%5D=linkedin_company_website)  
74 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Human Resources
- **Company Size:** 50% Large, 43% Medium

#### What Are Recent G2 Reviews of Neocase HR?

**["Its benefits and all the options will help to solve many problems for HR."](https://www.g2.com/survey_responses/neocase-hr-review-7868968)**

**Rating:** 5.0/5.0 stars

_— Marianna Y._

[Read full review](https://www.g2.com/survey_responses/neocase-hr-review-7868968)

**["Great service with great customer facing people"](https://www.g2.com/survey_responses/neocase-hr-review-9729397)**

**Rating:** 4.0/5.0 stars

_— Verified User in Higher Education_

[Read full review](https://www.g2.com/survey_responses/neocase-hr-review-9729397)

#### What Are G2 Users Discussing About Neocase HR?

- [What is Neocase HR Ready used for?](https://www.g2.com/discussions/what-is-neocase-hr-ready-used-for)
- [How do you use Neocase Hr?](https://www.g2.com/discussions/neocase-hr-how-do-you-use-neocase-hr)
- [How do you use Neocase Hr?](https://www.g2.com/discussions/how-do-you-use-neocase-hr)
- [What is a HR case management system?](https://www.g2.com/discussions/neocase-hr-what-is-a-hr-case-management-system)
- [What is a HR case management system?](https://www.g2.com/discussions/what-is-a-hr-case-management-system)

### [Ethicontrol](https://www.g2.com/products/ethicontrol/reviews)

Ethicontrol's outsourcing service is: - a whistleblower's web-portal to register all anonymous messages within a protected cloud or your own infrastructure; - online software for quick incident management and internal investigations case management. - a dedicated team within our contact center; Your independent and professional whistleblowing hotline from Ethicontrol is ready and does not require any implementation costs. Main features: - Proprietary contact-center focused on business conduct and ethics - Incident triage and prioritization - Incident escalation beyond management level - Feedback loops with anonymous whistleblowers - User rights managements considering incident types, company units, cases and within single case - Team roles matrixes - Pending status control dashboard and statistics monitoring - Links between cases. Incident split and merge - Case materials assessments - Multilingual web-capture and online software - Compliance with international anticorruption and anti bribery laws - Messages and notifications - Audit trail - Secure storage and data protection

**Average Rating:** 4.5/5.0

**Total Reviews:** 13

#### How Do G2 Users Rate Ethicontrol?

- **Ease of Admin:** 10.0/10 (Category avg: 9.0/10)
- **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.0/10)
- **Ease of Setup:** 9.2/10 (Category avg: 8.9/10)
- **Ease of Use:** 9.6/10 (Category avg: 9.0/10)

#### Who Is the Company Behind Ethicontrol?

- **Seller:** [Ethicontrol](https://www.g2.com/sellers/ethicontrol)
- **Year Founded:** 2014
- **HQ Location:** Tallinn, EE
- **Twitter:** @ethicontrol  
58 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7d16b1d22a0b8e7d7e2be26e9e3c0d9c64971f0865de7b8d6f8eaa81370dfee0&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F10515982&secure%5Burl_type%5D=linkedin_company_website)  
11 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 46% Large, 31% Small

#### What Are Recent G2 Reviews of Ethicontrol?

**["Ethicontrol software review"](https://www.g2.com/survey_responses/ethicontrol-review-7072914)**

**Rating:** 4.5/5.0 stars

_— Vitalii Z._

[Read full review](https://www.g2.com/survey_responses/ethicontrol-review-7072914)

**["Best tool to help business people trust each other"](https://www.g2.com/survey_responses/ethicontrol-review-6579018)**

**Rating:** 4.5/5.0 stars

_— Johnny-Jonell D._

[Read full review](https://www.g2.com/survey_responses/ethicontrol-review-6579018)

#### What Are G2 Users Discussing About Ethicontrol?

- [What is Ethicontrol used for?](https://www.g2.com/discussions/what-is-ethicontrol-used-for) - 1 comment

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[Browse HR Case Management Themes](/categories/hr-case-management/themes)

 ![Inia Debnath](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Inia Debnath")
ID

Researched and written by [Inia Debnath](https://research.g2.com/insights/author/inia-debnath)

Updated October 3, 2024

HR case management software helps organizations and HR personnel file, manage, and resolve all cases and requests employees submit effectively and confidentially. These HR solutions include features that help organizations create custom HR workflows, convert paper forms into digital content, provide reports and dashboards, and more.

While some HR case management software functionalities overlap with [HR service delivery software](https://www.g2.com/categories/hr-service-delivery), it also has features that manages highly sensitive cases involving employee relations like workplace violence, discrimination, harassment, retaliation, grievances, etc. Many also provide anonymous [whistleblowing](https://www.g2.com/categories/whistleblowing) functionality to protect employees from retaliation. These products often include application integration tools (APIs) to integrate with a variety of business solutions, such as [CRM software](https://www.g2.com/categories/CRM) and [core HR software](https://www.g2.com/categories/core-hr).

To qualify for inclusion in the HR Case Management category, a product must:

- Track and manage all employee interactions
- Streamline and simplify operations related to investigations, employee grievances, arbitration proceedings, and more
- Provide employee help desk or self-service options
- Facilitate monitoring of all HR interactions, including complaints, issues, and questions

Top Tools at a Glance

| Product | Best for | User Review |
| --- | --- | --- |
| [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_da836c06c61c98d4a0795c7cfc3a9a5a/servicenow-hr-service-delivery.jpg "Product Avatar Image")](https://www.g2.com/products/servicenow-hr-service-delivery/reviews)[ServiceNow HR Service Delivery](https://www.g2.com/products/servicenow-hr-service-delivery/reviews)[4.3/5(390)](https://www.g2.com/products/servicenow-hr-service-delivery/reviews) | COE-segmented HR case routing and self-service | "ServiceNow HRSD Streamlines HR with Powerful Self‑Service and Automation" |
| [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_e9625617d70eeeb48e4eb57bb700be6d/hr-acuity.png "Product Avatar Image")](https://www.g2.com/products/hr-acuity/reviews)[HR Acuity](https://www.g2.com/products/hr-acuity/reviews)[4.6/5(187)](https://www.g2.com/products/hr-acuity/reviews) | ER case documentation with defensible investigation workflows | "Easy Case Tracking and Metrics That Keep Investigations on Track" |
| [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_a6871e4e6f3f0065615e7b8f54ad2e40/faceup.png "Product Avatar Image")](https://www.g2.com/products/faceup/reviews)[FaceUp](https://www.g2.com/products/faceup/reviews)[4.8/5(174)](https://www.g2.com/products/faceup/reviews) | Anonymous whistleblowing with audit-ready case tracking | "User-Friendly and Responsive, Perfect for Internal Reporting" |
| [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_590ea9a13493cc757bf8825916f1b893/allvoices-allvoices.png "Product Avatar Image")](https://www.g2.com/products/allvoices-allvoices/reviews)[AllVoices](https://www.g2.com/products/allvoices-allvoices/reviews)[4.5/5(95)](https://www.g2.com/products/allvoices-allvoices/reviews) | Anonymous ER case tracking with AI-assisted investigations | "Intuitive UX and AI That Boost Efficiency" |
| [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_3f1841bfb27821207bbbaa4e6ddc94bc/easyllama.png "Product Avatar Image")](https://www.g2.com/products/easyllama/reviews)[EasyLlama](https://www.g2.com/products/easyllama/reviews)[4.8/5(448)](https://www.g2.com/products/easyllama/reviews) | Compliance-gap tracking with automated training workflows | "Compliance Training Made Simple and Scalable" |
| [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_40d651fdc14903087dcb9e885f77749c/applaud.png "Product Avatar Image")](https://www.g2.com/products/applaud/reviews)[Applaud](https://www.g2.com/products/applaud/reviews)[4.8/5(59)](https://www.g2.com/products/applaud/reviews) | AI-powered HR case resolution with legacy-system overlay | "AI That Understands Employee Intent and Streamlines HR Support" |
| [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_2ac15e47818f2a6e4156e4e731871b51/case-iq.png "Product Avatar Image")](https://www.g2.com/products/case-iq/reviews)[Case IQ](https://www.g2.com/products/case-iq/reviews)[4.5/5(117)](https://www.g2.com/products/case-iq/reviews) | Centralized ER case tracking with audit-ready workflows | "Case IQ in human rights office a game changer for the University" |
| [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_c3480dc95024dd5c060f27126d9f29bc/dovetail-hr.png "Product Avatar Image")](https://www.g2.com/products/dovetail-hr/reviews)[Dovetail HR](https://www.g2.com/products/dovetail-hr/reviews)[4.5/5(40)](https://www.g2.com/products/dovetail-hr/reviews) | IT-free HR case management and self-service | "Effortless HR Management, Stellar Support" |
| [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_1211821191fbdc330a9e0ac1cc9af672/ethena.png "Product Avatar Image")](https://www.g2.com/products/ethena/reviews)[Ethena](https://www.g2.com/products/ethena/reviews)[4.6/5(126)](https://www.g2.com/products/ethena/reviews) | Compliance training with anonymous employee reporting | "People Operations Partner" |
| [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_7af3e8b4bc65721e46c4dfb5d8aa4ea3/infor-infor-hr-service-delivery.jpg "Product Avatar Image")](https://www.g2.com/products/infor-infor-hr-service-delivery/reviews)[Infor HR Service Delivery](https://www.g2.com/products/infor-infor-hr-service-delivery/reviews)[4.2/5(18)](https://www.g2.com/products/infor-infor-hr-service-delivery/reviews) | HR case tracking with knowledge-base self-service | "Infor HR Service Delivery has helped us to help our employees." |

* * *

Show More

### HR Case Management Topics

- [What is HR Case Management Software?](#what-is-hr-case-management-software)
- [What are the Common Features of HR Case Management Software?](#what-are-the-common-features-of-hr-case-management-software)
- [What are the Benefits of HR Case Management Software?](#what-are-the-benefits-of-hr-case-management-software)
- [Who Uses HR Case Management Software?](#who-uses-hr-case-management-software)
- [Challenges with HR Case Management Software](#challenges-with-hr-case-management-software)
- [How to Buy HR Case Management Software](#how-to-buy-hr-case-management-software)
- [What Does HR Case Management Software Cost?](#what-does-hr-case-management-software-cost)

[
### HR Case Management Topics
 Expand/Collapse ](#)
- [What is HR Case Management Software?](#what-is-hr-case-management-software)
- [What are the Common Features of HR Case Management Software?](#what-are-the-common-features-of-hr-case-management-software)
- [What are the Benefits of HR Case Management Software?](#what-are-the-benefits-of-hr-case-management-software)
- [Who Uses HR Case Management Software?](#who-uses-hr-case-management-software)
- [Challenges with HR Case Management Software](#challenges-with-hr-case-management-software)
- [How to Buy HR Case Management Software](#how-to-buy-hr-case-management-software)
- [What Does HR Case Management Software Cost?](#what-does-hr-case-management-software-cost)

## Learn More About HR Case Management Software

### What is HR Case Management Software?
 

HR case management software helps organizations manage employee relations through a ticketed system allowing them to solve employee problems quickly. It is best for questions, concerns, issues, incident reporting, and gathering suggestions to improve business processes. All in all, it's the cornerstone of HR service delivery.

 

One of its key functions is mitigating risk. Documenting incidents and leaving a clear audit trail helps protect companies from legal costs and fines for non-compliance. It helps in gathering data to create actionable insights by highlighting trends, pointing to potential problem areas, overseeing workflows, documenting and handling incidents, and thereby improving the employee experience.

 

### What are the Common Features of HR Case Management Software?
 

Listed below are the core features of HR case management that help users file cases, access information, and create a smooth HR workflow:

 

**Dashboard:** At the center of everything is a comprehensive dashboard that allows users to see what needs to get done. It must be easy to configure based on the role or task.

 

**Case management:** At the center of all operations is the ability to create, send, manage, work on, and resolve HR cases. It automates the HR case management process and saves time. From onboarding to offboarding, it addresses the entire employee lifecycle by handling different case types. Like [help desk software](https://www.g2.com/categories/help-desk), most solutions use a ticketing system to easily track and record employee requests and suggestions. This helps establish HR case management best practices.

 

Here are the key case management functions to examine:

 

**Case portal:** As a central hub for the entire service center, the portal allows users to either see, manage, or work on cases. It’s the most important of all case management tools. Permissions are often role based, allowing employees the ability to simply see which HR workers have administrative access.

 

**Service level agreement (SLA) management:** Many departments have an SLA that lays out a deadline for resolving worker issues. An SLA manager allows users to track SLAs either on an individual basis or for the department on the whole. It’s essential to HR service management.

 

**Incident management:** When issues arise, it’s important to gather every detail and get the proper documentation. Organizations must be protected from liabilities, and incident management makes this possible. Having a secure system to report misconduct in the workplace is essential.

 

**Audit trail:** When managing important cases, especially those that relate to harassment, accidents, compliance issues, or even potential legal cases, it’s essential to know who was involved. By recording the actions of every user, it’s easy to track down everyone involved and make adjustments as needed. This is especially important when trying to maintain compliance.

 

**Knowledge base:** A knowledge base allows users to look up information rather than spending hours answering commonly asked questions. By ensuring it’s up to date, searchable, and well organized, users can help themselves when it comes to questions about HR policy. When everyone’s involved, HR initiatives thrive.

 

**Email management:** Administrators may be required to handle a huge caseload. Creating email templates is especially helpful for dealing with the same types of situations day in and day out. HR admins can use preset templates to communicate and resolve issues without leaving the program.

 

**Collaboration:** HR can route requests to other departments or tag them on cases that require collaboration. Questions about payroll can go to accounting, while help desk requests get sent to IT. Notifications make it possible to make deadlines.

 

**Security:** Features such as data encryption, role-based permission and access to certain controls or information, and anti-fraud measures help the organization keep cyber risks to a minimum.

 

### What are the Benefits of HR Case Management Software?
 

**Resolves employee issues:** Fixing or even identifying complicated issues may make employees hesitant to come forward, especially if the process is difficult. HR case management software helps handle conflicts before they escalate, increasing employee retention. Standardized case management makes it easier to get the support necessary in the office. 

 

**Promotes better self service:** It’s easy to overwhelm admin workers with the same questions. WIth proper knowledge management, users can search for commonly asked questions on the knowledge base, resolving small issues without taking up someone else’s time and resources. Or, in a case where an issue is quick to resolve, the standardization of case management streamlines HR processes.

 

**Highlights workplace challenges:** By tracking and logging information, it’s easy to generate reports and see where employees are getting caught up. Is there a particular piece of your tech stack that isn’t working well? Do employees consistently misunderstand the rules surrounding benefits or company policy? It’s easier to see these trends when it’s all laid out comprehensively. This allows team members to step up and innovate.

 

**Rapid escalation:** When serious issues arise, they can’t slip through the cracks. By giving users the ability to tag high alert issues, they can be plucked from the workflow and given the proper prioritization.

 

**Improves HR efficiency:** Above all, HR case management helps the department handle smaller issues quickly, allowing them to dedicate more time to problems that require abstract thinking and optimizing the workplace.

 

### Who Uses HR Case Management Software?

**HR representatives:** As the main users of the software, HR representatives will primarily be tracking, managing, and solving cases. They may also be updating information on the knowledge base and using the incident reporting system to protect the company from liability.

**Employees:** Employees are the most important users in the system. Team members will be the ones submitting cases, asking questions, adding suggestions for the workplace, or reporting misconduct.

**Interrelated teams:** Sometimes, workers have questions that the administration can’t answer. Whether it’s a concern that needs to be reported to the facilities or maintenance staff or a question on payroll or accounting, other workers will need to collaborate and interact with the system.

**Leadership:** Whether it’s the HR department head or a member of the C-suite, the higher-ups need to see reports to understand how well the system is working, the effectiveness of the HR department on the whole, and any potential risk areas within the organization.

#### Software Related to HR Case Management Software

Related solutions that can be used together with HR case management software include:

**Human resource management systems (HRMS) and human capital management (HCM) software:** For organizations that use suites, it’s essential to ensure that every piece of tech gets along. This includes using [HRMS & HCM software](https://www.g2.com/categories/human-resource-management-systems), or human resources information system (HRIS). Having the ability to export and share data helps keep an eye on the overall health of the company. Having the ability to seamlessly share case data ensures a more secure tech stack.

[Knowledge base software](https://www.g2.com/categories/knowledge-base) **:** While this is a common feature in many HR case management apps, it’s still key to consider. If there’s a preexisting knowledge base software, users should try to understand how well the systems interact. When employees have to hunt for information in too many locations, they tend to give up.

[HR compliance software](https://www.g2.com/categories/hr-compliance): When it comes to tracking employee certifications, their longevity, and their expiration dates, HR compliance software is necessary to ensure an organization’s protection from legal and financial repercussions from the Occupational Safety and Health Administration (OSHA), Health Insurance Portability and Accountability Act (HIPPA), or other industry regulations.

[Onboarding software:](https://www.g2.com/categories/onboarding) New hires especially have a lot of questions. They’ll need quick access to important documents and extra support in the beginning.

[Single sign-on (SSO) software](https://www.g2.com/categories/single-sign-on-sso) **:** Users can cut down on potential weak access points by giving workers one place to access everything they need. If security is a serious concern, finding a compatible SSO software assuages many fears.

[Performance management software:](https://www.g2.com/categories/performance-management) When tracking potential issues, having historical performance data provides the proper context in serious situations.

### Challenges with HR Case Management Software

There are several challenges to consider when looking at HR case management software. A few of them include:

**Implementation:** Businesses must ensure that everyone from the CEO to the intern knows how to use this product. Having communication fail isn’t an option, especially when it comes to reporting misconduct. Users must also budget for training time. If people are used to asking questions to the staff, it’ll take some time to adjust to a formalized system. It is important to configure the layout to be as smooth as possible and pay close attention to the UI and make sure it’s usable.

**Tech stack woes:** Whether it has an API or partners with popular HCMs or HRISs, it should be compatible with every program it touches. Again, the sensitivity of the data and urgency of the requests means it needs to incorporate smoothly into the workflow. Testing the tech with workers from different departments is especially useful.

**Cybersecurity:** Given the legal ramifications from incident reports alone, keeping data secure is a number one priority. Sensitive details of people’s personal lives must be protected, whether that be through training users to spot potential issues, investing in an airtight database, or simply considering SSO tech and other important integrations.

### How to Buy HR Case Management Software

#### Requirements Gathering (RFI/RFP) for HR Case Management Software

There’s no effective RFI without first doing a thorough examination of the company’s workflow. What specific roadblocks to company success does it remove? Where is HR spending most of its time? Where do team members get stuck? Once this analysis is complete, it’s easier to determine the essential features. Perhaps this means a secure, anonymous whistleblowing portal is what users need most, or, maybe it’s a simple matter of automating tickets to make the department more effective.

#### Compare HR Case Management Software Products

**Create a long list**

Let the price take a back seat for a minute. In the ideal world, what kind of capabilities would make the office function more smoothly? Users must look to find a solution that scales at an exponential rate—separate luxury features, perhaps a more attractive and better SLA management versus priorities, a solid foundation of secure data. It is a good practice to include both big names and a few smaller, more specialized vendors.

**Create a short list**

What can the organization reasonably afford this year? Or next? What’s the scaling ability you must have versus the potential to accommodate growth beyond expectations? Above all, it is important to look back at priorities—separate the top 5 to 10 requirements and compare products side-by-side on the metrics and capabilities that matter most.

**Conduct demos**

Such general-purpose software demands a large variety of employees to get involved during the process—executives, team leaders, the HR department, and employees from multiple points in the workflow. If it integrates with another department, it is crucial to get members of that area to test it. Once again, such essential software needs to be usable and at least somewhat intuitive.

#### Selection of HR Case Management Software

**Choose a selection team**

The selection team should represent the different users of the software. Start with at least one person from the C-suite, the head of HR, and maybe a few other team leaders. Next, move to administrators who will use the tech most. Add in employees and workers from any department that must interact with the software, such as accounting, IT, facilities management, and others. As for size, it depends on the size of the company, but 5 to 10 is a good range of 10 to 20 for complex cases. (In those cases, breaking them up into subgroups may be helpful.)

**Negotiation**

Pricing HR case management software can be difficult. Users must try to get at least several quotes to have an idea of what is a reasonable expectation. 

**Final decision**

Ultimately, the HR team is going to use the software the most, therefore they must be at the heart of the decision. If it’s not making administration quicker and easier, then it’s failing at its core objective. Consider adding a few other department heads to represent the interests of other employees as well. It ensures the team finds the best HR case management software.

### What Does HR Case Management Software Cost?

Many dedicated case management solutions have customized pricing based on multiple factors, including company size, workflow complexity, and the existing tech stack. Not many offer free trials. HR case management solutions may also come as part of a larger solution such as [HRMS & HCM Software](https://www.g2.com/categories/human-resource-management-systems). In those cases, pricing may vary depending on the necessary modules and any additional add-ons.

#### Return on Investment (ROI)

When looking at the ROI for HR case management software, there are several ways to calculate ROI:

**Staff time:** How many hours per day, week, or year is being saved for the HR personnel? A simple calculation of the hours saved multiplied by the employee's salary works well enough.

**Legal fees:** Mitigating risk is perhaps the biggest bonus of an HR case management system. How much money is being spent consulting with lawyers? How many billable hours are they racking up?

**Compliance:** Depending on the industry, compliance fees could cost an unimaginable amount of money. 

**Productivity:** When employees have access to an updated knowledge base and good document management, they’re saving everyone’s time. Instead of needing to reach out to HR, who may have to contact another department, they can go straight to the answer. Streamlining common bureaucratic concerns can save time during the workflow.