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HR Case Management reviews by real, verified users. Find unbiased ratings on user satisfaction, features, and price based on the most reviews available anywhere.

Best HR Case Management Software

    HR case management software helps organizations and HR personnel file, manage, and resolve all employee relations cases and requests effectively and confidentially. Also referred to as HR and employee relations investigation software, these tools standardize and automate manual HR processes to provide support for cases of disciplinary, grievance, or long-term sick leave, to name a few. HR case management solutions assist HR personnel, managers, and employees in submitting, reviewing, and responding to requests. These HR solutions include features that help organizations create custom HR workflows, convert paper forms into digital content, provide reports and dashboards, and more. HR case management products often include application integration tools (APIs) to integrate with a variety of business solutions such as CRM software and core HR software.

    To qualify for inclusion in the HR Case Management category, a product must:

    Track and manage all employee interactions
    Streamline and simplify operations related to investigations, employee grievances, arbitration proceedings, and more
    Provide employee help desk or self-service options
    Facilitate monitoring of all HR interactions, including complaints, issues, and questions

    Top 4 HR Case Management Software

    • i-Sight
    • ServiceNow HR Service Delivery
    • PMG Platform
    • Dovetail

    Compare HR Case Management Software

    G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.
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    (19)4.2 out of 5
    Optimized for quick response

    Investigations are complex. We make it easier to manage them. i-Sight case management software simplifies the process of tracking and managing investigations, and gives you the reports you need to analyze results, demonstrate trends and prevent losses. Create new cases quickly and easily, collecting all complaints and case-related information from any intake stream into one central file. Manage investigations with workflow rules that create a logical, structured process and all case informati

    ServiceNow HR Service Delivery is an integrated suite of applications designed to create a consumer, like service experience, while increasing HR productivity. Whether it's a simple request for information, or a multi‑departmental process like onboarding, employees finally have a single place for all their service needs.

    (48)4.5 out of 5
    Optimized for quick response
    Entry Level Price:Free 1 user

    The PMG Platform orchestrates people, systems and data with integrated automation. Users can quickly configure applications and automation solutions to streamline business processes and provide interactive dashboards to facilitate work and collaboration. The platform offers many features, including: • Workflows • Integrations • Dashboards • Application Portal • Forms • Reporting PMG fills in point solution functionality gaps and pulls together data from existing systems and applications– all w

    (10)4.4 out of 5

    Designed to help your team service more employees with fewer resources, Dovetail Employee Engagement Suite combines HR Case Management, Knowledge Management, an Employee Portal and powerful Reporting capabilities to enable HR to seamlessly manage, document, and report on every employee interaction with HR, centralized into one globally-accessible HR Help Desk. Position your HR team to measure and continuously improve its performance while providing faster, more consistent, and more accurate inf

    (4)4.3 out of 5

    Empowers you with structure, content, and tools around documentation, investigations, and analytics in ways that provide accurate, reliable, and uniform experiences for your people. All with software that equips you with built-in expertise to make best practice your process.

    (4)4.8 out of 5

    Neocase™ Software is a leading provider of integrated HR and Finance service delivery solutions. It enables large and mid-size organizations to reduce costs, standardize processes and improve employee, customer and supplier relationships.

    (5)4.8 out of 5
    Optimized for quick response

    PeopleDoc by Ultimate Software is committed to putting people first. The PeopleDoc HR Service Delivery platform helps HR teams upgrade the employee experience, improve HR agility, and ease compliance management. PeopleDoc’s global cloud solutions include employee case management, knowledge portal, process automation, employee file management, and eVault capabilities. Delivered 100% software as a service, PeopleDoc solutions integrate with a wide range of HR and enterprise systems and can be impl

    (3)3.2 out of 5

    HRCasework is a HR case management solution that allows staff members and managers to record and manage all manner of HR requests from general enquiries to requests to retire. Features include line manager authorizations, storing of associated documents, notes and case contacts in one place.

    (1)4.0 out of 5

    Cherwell HR Case Management manages the employee request process from start to finish. Not only does HR Case Management document all transactions providing a complete audit trail of employee communication with HR it also creates accountability, provides task ownership and workflow and ensures consistent and timely HR service delivery.

    (2)4.5 out of 5
    Entry Level Price:29 $ / month

    Ethicontrol's outsourcing service is: - a dedicated team within our contact center; - a whistleblower's web-portal to register all anonymous messages within a protected cloud or your own infrastructure; - online software for quick incident management and internal investigations case management. Your independent and professional whistleblowing hotline from Ethicontrol is ready and does not require any implementation costs Main features: - Proprietary contact-center focused on business conduct a

    (1)4.0 out of 5

    Neocase HR Ready is designed to support your service center in its initial stage of automation, expand but also adapt to your evolving requirements.

    (2)4.5 out of 5

    Infor HR Service Delivery helps organizations of all sizes accomplish more with fewer resources. In the era of digital human resources, this advanced, multi-tier service platform can enable employees to resolve more than 70% of their routine transactions and inquiries without HR intervention. With an empowered workforce and a modernized HR self-service system, HR can focus on higher-value projects.

    (1)4.0 out of 5

    Selenity ER Tracker is a configurable and flexible solution for tracking, recording and monitoring all your HR cases. Built around usability for the end user and configured around your individual company’s HR policy, Selenity ER Tracker improves compliance, increases visibility and reduces your HR case management errors. Turn your paper HR policies into manageable, visible stages and steps; featuring integrated emails, letter templates, reminder and alerts, and real-time dashboards. Discover

    0 ratings

    Benetech is a multi-process services company that offers an array of end-to-end solutions that help our clients reduce cost and increase efficiencies by better managing their benefits and employees.

    0 ratings

    BMC HR Case Management delivers that next-generation service center solution for HR leaders transform HR for the digital era. Deliver amazing service to employees with best-practice templates and workflows and a mobile, digital workplace app that makes your whole workforce more productive.

    0 ratings

    Canary® Whistleblowing System the most effective fraud detection tools. Canary® is a third-party ethics hotline provider that enables the safe, secure, and anonymous reporting of activities involving misconduct, fraud, abuse, and other violations of company policies. Canary® also offers case management service, which provides clients with notifications, analysis and reporting management. We are committed to create a safe, secure and ethical work environment. The reports made in the hotline and

    0 ratings

    Our goal is simple, to provide an affordable answer to employee ethics communication & case mgmt, to compliance training through world class partners.

    0 ratings

    Ekdesk Case Manager makes it easy to prepare complete, discovery-ready documentation of workplace issues.

    0 ratings

    Save you time, centralise your case administration and provide a full case audit trail.

    0 ratings

    Configurable HR case management platform, designed by HR experts to drive proactive case resolution and generate data and insight

    0 ratings

    A fast and cost-effective way to confidently manage legal questions faced by human resources professionals.

    0 ratings

    HSE is incident management software featuring Incident Reporting, Tracking,Classification, Investigation & Analysise, Corrective Preventive Action, and Occupational Injury Report.

    0 ratings

    Programme Delivery & Case Management Software Helping You Change People's Lives

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    LBi HR HelpDesk is an innovative and comprehensive software solution for automated HR case management and call-tracking workflow management that puts the power in the hands of employees and decreases HR costs by reducing help calls by up to 75 percent.

    0 ratings

    LinkLinePlus is patented cloud-based EEO complaints tracking software

    0 ratings

    Mihi meets all your global Human Capital Management (HCM) needs in one system. It is a unique HCM solution where country-specific labor, HR, benefits, and data privacy requirements are pre-built to keep you compliant with local laws while giving your employees a robust self-service tool to manage leave, time and attendance, and more.

    0 ratings

    Vertical Discovery’s Optimum is a revolutionary new approach to eDiscovery that brings together robotic process automation and sophisticated artificial intelligence.For the first time, users can now leverage the power and scale of leading eDiscovery applications across the entire eDiscovery lifecycle, under one platform.

    0 ratings

    The servicexpert Suite is a SaaS solution (server hardware and software is provided, hosted, and managed by Unicentric) or as a local solution (installed on customer provided server hardware and software.) where you can configure specialized case management and business applications tailored to each customers needs.

    0 ratings

    Speakfully is an HR-and-employee aiding platform that exists to serve those experiencing workplace mistreatment.

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    Check out the G2 Grid® for the top HR Case Management Software products. G2 scores products and sellers based on reviews gathered from our user community, as well as data aggregated from online sources and social networks. Together, these scores are mapped on our proprietary G2 Grid®, which you can use to compare products, streamline the buying process, and quickly identify the best products based on the experiences of your peers.
    High Performers
    PMG Platform
    ServiceNow HR Service Delivery
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