Best HR Case Management Software

HR case management software helps organizations and HR personnel file, manage, and resolve all employee relations cases and requests effectively and confidentially. Also referred to as HR and employee relations investigation software, these tools standardize and automate manual HR processes to provide support for cases of disciplinary, grievance, or long-term sick leave, to name a few. HR case management solutions assist HR personnel, managers, and employees in submitting, reviewing, and responding to requests. These HR solutions include features that help organizations create custom HR workflows, convert paper forms into digital content, provide reports and dashboards, and more. HR case management products often include application integration tools (APIs) to integrate with a variety of business solutions such as CRM software and core HR software.

To qualify for inclusion in the HR Case Management category, a product must:

  • Track and manage all employee interactions
  • Streamline and simplify operations related to investigations, employee grievances, arbitration proceedings, and more
  • Provide employee help desk or self-service options
  • Facilitate monitoring of all HR interactions, including complaints, issues, and questions
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    (14)4.4 out of 5
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    Investigations are complex. We make it easier to manage them. i-Sight case management software simplifies the process of tracking and managing investigations, and gives you the reports you need to analyze results, demonstrate trends and prevent losses. Create new cases quickly and easily, collecting all complaints and case-related information from any intake stream into one central file. Manage investigations with workflow rules that create a logical, structured process and all case informati

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    The PMG Digital Business Platform is intuitive and easy to use, for both end users and administrators. The platform’s low-code configuration capabilities allow both IT resources and citizen developers to build and manage business solutions on their own – without needing developers to write custom code. As a result, PMG solutions deploy quickly, are upgrade-safe, and are easily updated as business requirements change over time. And, with easy bi-directional integration to external systems, PMG

    Designed to help your team service more employees with fewer resources, Dovetail Employee Engagement Suite combines HR Case Management, Knowledge Management, an Employee Portal and powerful Reporting capabilities to enable HR to seamlessly manage, document, and report on every employee interaction with HR, centralized into one globally-accessible HR Help Desk. Position your HR team to measure and continuously improve its performance while providing faster, more consistent, and more accurate inf

    HRCasework is a HR case management solution that allows staff members and managers to record and manage all manner of HR requests from general enquiries to requests to retire. Features include line manager authorizations, storing of associated documents, notes and case contacts in one place.

    Neocase™ Software is a leading provider of integrated HR and Finance service delivery solutions. It enables large and mid-size organizations to reduce costs, standardize processes and improve employee, customer and supplier relationships.

    ServiceNow Case and Knowledge Management allows you to standardize the documentation, interaction, and fulfillment of employee inquiries and requests, improving HR efficiency and making it easier for employees to get the services they need.

    We're committed to putting people first. Our HR Service Delivery platform upgrades the employee experience, improves HR agility and eases compliance management.

    Cherwell HR Case Management manages the employee request process from start to finish. Not only does HR Case Management document all transactions providing a complete audit trail of employee communication with HR it also creates accountability, provides task ownership and workflow and ensures consistent and timely HR service delivery.

    Empowers you with structure, content, and tools around documentation, investigations, and analytics in ways that provide accurate, reliable, and uniform experiences for your people. All with software that equips you with built-in expertise to make best practice your process.

    Benetech is a multi-process services company that offers an array of end-to-end solutions that help our clients reduce cost and increase efficiencies by better managing their benefits and employees.

    BMC HR Case Management delivers that next-generation service center solution for HR leaders transform HR for the digital era. Deliver amazing service to employees with best-practice templates and workflows and a mobile, digital workplace app that makes your whole workforce more productive.

    Canary® Whistleblowing System the most effective fraud detection tools. Canary® is a third-party ethics hotline provider that enables the safe, secure, and anonymous reporting of activities involving misconduct, fraud, abuse, and other violations of company policies. Canary® also offers case management service, which provides clients with notifications, analysis and reporting management. We are committed to create a safe, secure and ethical work environment. The reports made in the hotline and

    Our goal is simple, to provide an affordable answer to employee ethics communication & case mgmt, to compliance training through world class partners.

    Ekdesk Case Manager makes it easy to prepare complete, discovery-ready documentation of workplace issues.

    Configurable HR case management platform, designed by HR experts to drive proactive case resolution and generate data and insight

    A fast and cost-effective way to confidently manage legal questions faced by human resources professionals.

    Neocase HR Ready is designed to support your service center in its initial stage of automation, expand but also adapt to your evolving requirements.

    HSE is incident management software featuring Incident Reporting, Tracking,Classification, Investigation & Analysise, Corrective Preventive Action, and Occupational Injury Report.

    Programme Delivery & Case Management Software Helping You Change People's Lives

    Infor HR Service Delivery helps organizations of all sizes accomplish more with fewer resources. In the era of digital human resources, this advanced, multi-tier service platform can enable employees to resolve more than 70% of their routine transactions and inquiries without HR intervention. With an empowered workforce and a modernized HR self-service system, HR can focus on higher-value projects.


    LBi HR HelpDesk is an innovative and comprehensive software solution for automated HR case management and call-tracking workflow management that puts the power in the hands of employees and decreases HR costs by reducing help calls by up to 75 percent.

    LinkLinePlus is patented cloud-based EEO complaints tracking software

    Insurance, non-insurance benefits, and expense reimbursement for all your countries of operation in one flexible, user-friendly platform.

    Selenity ER Tracker is a configurable and flexible solution for tracking, recording and monitoring all your HR cases. Built around usability for the end user and configured around your individual company’s HR policy, Selenity ER Tracker improves compliance, increases visibility and reduces your HR case management errors. Turn your paper HR policies into manageable, visible stages and steps; featuring integrated emails, letter templates, reminder and alerts, and real-time dashboards. Discover

    The servicexpert Suite is a SaaS solution (server hardware and software is provided, hosted, and managed by Unicentric) or as a local solution (installed on customer provided server hardware and software.) where you can configure specialized case management and business applications tailored to each customers needs.

    Sunrise HR Case Management allows you to build a detailed history of all communications and interactions with each of your employees.

    Warble Pro ActiveSM increases your company's issue visibility and management capability. Foster collaboration between your HR and management teams in addressing personnel issues that arise through shared visibility.

    Workpro HR case management software has been specifically designed to manage in-depth Employee Relations cases effectively, confidentially and in compliance with process.

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