Products

NICE WFM is the most advanced AI-based workforce management tool—it uncovers hidden patterns, makes accurate forecasts, and identifies the best forecasting model and candidates during the hiring process. WFM uses AI to make forecasts and machine learning to generate schedules. Contact center leaders depend on WFM to engage employees and meet their work-life balance needs with dynamic schedule adjustments. NICE WFM users can move to the cloud to expand their reach and align with business strategi

Contact At Once!, a LivePerson company, provides chat, text and mobile messaging solutions for automotive, multifamily and Real Estate.

Guru is the AI Source of Truth that connects your company’s knowledge, delivers cited answers everywhere you work, and keeps information accurate automatically.

VCC Live provides innovative cloud-based contact center solutions that empower our clients to provide the best customer experience.

Ozonetel CloudAgent is designed to enable users to deliver the service their customers demand.

Maintain IT flexibility and run your entire Quote-to-Cash processes on a single data model with any CRM that you like. Rated a Leader by Forrester and IDC.

Deel simplifies payroll so you can hire anyone, anywhere. We streamline compliance and payments through our independent contractor and EOR model. With Deel, generate legally binding contracts that cover local labor laws in over 150 countries, offer flexible withdrawals, and enjoy 24/7 customer support. It’s the modern payments platform built for the future of work.

Invoca is the leading provider of AI-powered conversation intelligence to help marketing, sales, contact center, and customer experience teams acquire and retain more customers. Invoca’s platform is made up of four primary components: • Call tracking, featuring the most actionable online-to-offline attribution data • Conversation analytics, powered by transcripts, powerful AI, and automated call scorecards that are tailored for your specific business needs • Call management, featuring easy-to-co

The In-Person GTM Platform for conferences and events. Scan event badges, capture leads, enrich contact info & sync every lead to your CRM. Measure event ROI, eliminate manual work, and drive pipeline from events.

Knowlarity's Cloud Contact Center is a comprehensive, cloud-based communication platform designed to streamline customer interactions for businesses of all sizes. By leveraging advanced telephony solutions, it enables organizations to manage inbound and outbound calls efficiently without the need for extensive infrastructure. This solution integrates seamlessly with existing CRM systems, providing real-time insights into customer conversations and agent performance. Key Features and Functionali

ContactPoint 360 is pioneering the next phase of BPO customer experience and contact center support solutions. We serve some of the most recognizable brands in the world by providing delightful customer service experience to their valued customers and through our elegant SAAS solutions, all designed to improve CX, enhance communications options, ensure quality, and remain compliant. Onshore, nearshore, in the office or work from home, you will find us leading the way with innovative solutions f

Bloomfire is a searchable and secure hub for your company knowledge. Bloomfire helps teams find knowledge fast so everyone has information when and where they need it.

Empower customers to reach you through their preferred channels, be it phone, email, web chat, SMS, or messaging apps such as WhatsApp or Facebook Messenger. Contact Pro is designed to help you deliver frictionless support that keeps your customers satisfied and loyal – anytime, anywhere. With an enterprise-ready and cloud-based communications infrastructure, you can reduce call-waiting and handling times as well as the number of dropped calls. And with automated identification and fast routin

Instantly verify & correct contact data at point of entry Up to 20 percent of a company’s contacts contain bad data according to industry experts; resulting in returned mail, address correction fees, bounced emails and wasted sales and marketing efforts. Use the Data Quality Suite to standardize, verify and correct all your contact data: postal address, email address, phone number and name for effective communications and efficient business operations. Verify, standardize, & translitera

Streamline your entire contract lifecycle and improve efficiency across all aspects of contract management from one robust contract management software—Zoho Contracts. Author contracts effortlessly with our powerful native document editor, extensive contract templates and clause library, and real-time collaboration capabilities. Improve compliance by keeping all stakeholders aware of each contract's potential opportunities and risks by configuring approval workflows, both sequential and parall

CallHippo is a powerful and easy-to-use VoIP based Virtual Phone System, which improve business productivity and sales engagement.

Freshdesk Contact Center is a cloud-based modern phone system created for teams of all sizes. Built by Freshworks, Freshdesk Contact Center can help you run a state-of-the-art contact center for customer support, sales, IT, and HR operations.

Zoho Desk pulls in all your customer interactions from across multiple channels into a single, clean interface. You can then seamlessly continue these conversations and help customers easily.

Stella Connect motivates and supercharges the performance of front-line teams through customer-driven ratings and rewards.

MyQ makes print and scanned document workflows more efficient and accessible. Managers, admins, and end users all benefit from MyQ X: Management gains simpler cost and security controls, admins get remote deployment and one-point oversight over network devices, and end users have an easy contactless login, personalized embedded terminal, and a mobile print client. MyQ has three variants - the free Smart, Enterprise for SMEs and the public sector, and Ultimate for large organizations.