--- title: Retention Science Reviews meta\_title: 'Retention Science Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 34 reviews by the users' company size, role or industry to find out how Retention Science works for a business like yours. aggregate\_rating: rating\_value: 4.5 review\_count: 34 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Marketing url: https://www.g2.com/categories/marketing --- # Retention Science Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Retention Science but has limited features. Are you part of the Retention Science team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! Retention Science is the best way to target, engage and retain your customers. Our data-driven, SaaS-based Retention Marketing platform predicts customer behavior and delivers targeted multi-channel communications that increase revenue and encourage customer advocacy. We make sophisticated data science and marketing automation simple and accessible for marketing teams of all sizes. Retention Science, a Constant Contact company, is a provider of ecommerce-focused digital marketing services powered by intelligent technology and customer support to help sell more in less time. Our data-driven platform sends the right messages to the right customers at the right time and delivers personalized, multi-channel communications that help drive big results. Learn more at retentionscience.com. * * * Seller [Constant Contact](https://www.g2.com/sellers/constant-contact-5aaee82b-8325-4eeb-b7b7-15fada778076) Discussions [Retention Science Community](https://www.g2.com/products/retention-science/discuss) Languages Supported English Solution Type All-in-One Overview by Courtney Bruso Show More ## Value at a Glance Averages based on real user reviews. ### Perceived Cost $$$$$ [ View More Pricing Information ](https://www.g2.com/products/retention-science/pricing) ## Top-Rated Alternatives [ ![Klaviyo](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Klaviyo") Klaviyo 4.6/5(1,360) ](https://www.g2.com/products/klaviyo/reviews) [ ![HubSpot Marketing Hub](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "HubSpot Marketing Hub") HubSpot Marketing Hub 4.4/5(14,914) ](https://www.g2.com/products/hubspot-marketing-hub/reviews) [ ![Bloomreach](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Bloomreach") Bloomreach 4.6/5(775) ](https://www.g2.com/products/bloomreach-bloomreach/reviews) [ View All Alternatives ](https://www.g2.com/products/retention-science/competitors/alternatives) ## User Insights Average based on 34 real user reviews. Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) PK padma k. 2/6/2026 "Automates Customer Retention with Predictive Precision" 4/5 What do you like best about Retention Science? I appreciate Retention Science's ability to automate intelligent decision-making around customer retention. The platform’s predictive analytics and lifecycle-based automation take the guesswork out of deciding who to target, when to reach out, and what message to send. Instead of manually building complex segments, the system automatically identifies high-value, at-risk, and repeat-ready customers and engages them at the right moment. I also like how it saves time for the marketing team while still delivering highly personalized campaigns, allowing us to focus more on strategy and optimization rather than execution. Overall, it strikes a strong balance between powerful AI-driven insights and practical, hands-off execution. Review collected by and hosted on G2.com. What do you dislike about Retention Science? While Retention Science is powerful, there are a few areas that could be improved: Limited transparency into AI decision-making — it’s not always clear why certain customers are prioritized or why specific recommendations are made. More explainability would help with trust and optimization. UI and navigation can feel complex at times, especially for new users. Some workflows require multiple steps and could be more intuitive. Customization flexibility can feel slightly constrained when compared to more hands-on tools, particularly for teams that want deeper control over rules and logic. Reporting could be more detailed, especially when it comes to breaking down campaign performance by lifecycle stage or prediction type. Overall, these aren’t blockers, but improvements in transparency, usability, and reporting depth would make the platform even stronger. Review collected by and hosted on G2.com. What problems is Retention Science solving and how is that benefiting you? I use Retention Science to automate data-driven marketing, improving customer retention and repeat purchases. It predicts customer behavior, automates segmentation, and personalizes campaigns, removing manual effort and uncertainty. This helps us focus on retention, engage customers effectively, and make smarter, data-backed decisions. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic HL Hayden L. 2/2/2026 "US-Focused Churn Prediction with Strong Compliance Features" 4/5 What do you like best about Retention Science? I absolutely love Retention Science's US-Market Calibrated Predictive Churn Scoring with compliance-specific signals. It's not just generic behavioral tracking; it's designed for US fintech compliance users and uses industry-specific disengagement signals that other tools don't capture. The AI-powered scoring is so precise that it identifies compliance triggers for disengagement and flags them for our customer success team, eliminating the need for manual data digging. Additionally, I appreciate the Compliance-Specific Behavioral Segmentation, which is no-code and optimized for the US market. The initial setup was surprisingly straightforward and low-effort even for our lean team, and it's optimized for SaaS businesses with pre-built connectors and a no-code UI. The whole setup, including our core US-market retention workflows, was up and running in 5–7 business days. Review collected by and hosted on G2.com. What do you dislike about Retention Science? I don't like the limited pre-built US fintech compliance segmentation and campaign templates. I think it would be better to have a US fintech compliance industry template library with pre-built segments and retention campaign workflows optimized for US fintech SaaS users. Review collected by and hosted on G2.com. What problems is Retention Science solving and how is that benefiting you? Retention Science helps us intervene on potential churners early and mitigates non-compliance risks in our personalized engagement. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Jenil G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jenil G.") JG Jenil G. Co-Founder Small-Business (50 or fewer emp.) 9/30/2025 "Marketing head" 4/5 What do you like best about Retention Science? ReSci is best to provide campaign insights like it helping to reach our leads very well and conversion ratio also good compare to other softwares Review collected by and hosted on G2.com. What do you dislike about Retention Science? Website design is little bit complex for our new employees to understand Review collected by and hosted on G2.com. What problems is Retention Science solving and how is that benefiting you? ReSci is helped to reduce brainstorm and getting easily insights of campaigns and help us with AI to get more better results. One thing I still don't like pricing. Their pricing is little bit higher that's why and due to complex design we leave using it. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite KK Kumar K. Master Trainer Education Management Mid-Market (51-1000 emp.) 1/23/2024 "Mastering Customer Loyalty: A Retention Science Review" 5/5 What do you like best about Retention Science? Retention Science is an awesome tool to elevate your marketing strategy and engage with your customers flawlessly. The inclusion of new customers in the database at any time helps in building a perfect scenario for the marketing plan. Its ease of use and implementation make it an outstanding platform and the inclusion of clients and customers on a single dashboard is just perfect. Customer support never disappoints and it can easily be integrated with the tools you use. Review collected by and hosted on G2.com. What do you dislike about Retention Science? Some new users may find it difficult to use all the features initially but with the right customer support that can easily be learnt. Review collected by and hosted on G2.com. What problems is Retention Science solving and how is that benefiting you? The automation of marketing strategy through RS helps us superbly and enhances customer interaction gradually. The right set of communication being sent at a perfect time helps to convert more customers and increase sales. A single platform for customers and clients saves our time and resources. Review collected by and hosted on G2.com. Show More 10/30/2024 Validated ReviewerIncentivizedSource: G2 invite ![Irshad Ahmad W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Irshad Ahmad W.") IW Irshad Ahmad W. Master Trainer Education Management Mid-Market (51-1000 emp.) 1/22/2024 "Revolutionizing Email Marketing with Retention Science" 5/5 What do you like best about Retention Science? This is a very easy-to-use tool and one of the most powerful tools to use for Email marketing. We have been able to target the best audience with the right strategy that's only possible through RS. It also has a fantastic customer support team that is always there to help in any scenario. It provides a seamless integration feature Review collected by and hosted on G2.com. What do you dislike about Retention Science? There is nothing to dislike as most probably first time user may seek some sought of help from customer support to adjust all the uses of the RS. Review collected by and hosted on G2.com. What problems is Retention Science solving and how is that benefiting you? Personalizing the emails and targeting the right audience and customers is the key factor that helped us a lot. With the right amount of emails sent and automation done, it gives the right input about customer Retention Analytics and product recommendation feature is icing on the cake. Overall it has largely changed our entire Marketing Automation scenario for good. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Sasi B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sasi B.") SB Sasi B. Business Development Manager Computer Software Enterprise (\> 1000 emp.) 3/28/2024 "Revolutionize your business with Retention Science" 5/5 What do you like best about Retention Science? Retention science is easy to integrate with existing environment and is easy to implement. By using Retention science, organizations can get better insights and enhance customer support which inturn will drive business growth. Review collected by and hosted on G2.com. What do you dislike about Retention Science? Though Retention science is easy to use, If we totally depend on AI automated marketing, it won't generate much results. Human touch is needed to maintain personal touch with customers. Review collected by and hosted on G2.com. What problems is Retention Science solving and how is that benefiting you? Retention science addresses several issues in our organization. One among them is poor Marketing. By using Retention science our marketing ability enhanced which resulted in effective customer engagement which is driving business growth. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Farrok S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Farrok S.") FS Farrok S. Sr.Enterprise Development Specialist Mid-Market (51-1000 emp.) 3/28/2024 "Grow and learn with user friendly software" 5/5 What do you like best about Retention Science? It is a user friendly interface which help me to solve the problems and the platform offer me to wide range of functionality which is helpful me to improve my marketing strategies.It is easy to implement and integrate with existing platform. Review collected by and hosted on G2.com. What do you dislike about Retention Science? Every platform has its pros and cons I would recommend if there are more graphics and more templates could be added for emai. Review collected by and hosted on G2.com. What problems is Retention Science solving and how is that benefiting you? As it is a AI based powerful tool it help in email marketing analyse customer behaviour create target campaigns and implement personalised strategies.. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite PD Praveen D. Mid-Market (51-1000 emp.) 11/20/2023 "Retention Science - High end tool for campaign automation" 4.5/5 What do you like best about Retention Science? The application has all the analytical and classifying features in it to track and analyse the email approaches, and generates leads. This a best multiple functioning tool at one time, provides all the harcore strategies to operate and enhence your marketing capabilities and work qualities. It is not at all difficult to use or set up this software, has a very user friendly interface which works so smoothly and elegantly. Everything in this is perfect and give the best results in best time. The classification and analysing tools manages to unify the data of customers and collects there details from emails, and send mail campaign freely and in batches. Easy and flexible to add as many as subscribers to your email sending list. It also provides the editing features for modifying and editing the emails and even lets you to create and develop the personalised templates and emails for sending to customers. Review collected by and hosted on G2.com. What do you dislike about Retention Science? There are a lot of glitches and bugs also experienced while using this software on daily basis, this makes the processing of the software slightly delayed and slowed down the processing. Review collected by and hosted on G2.com. What problems is Retention Science solving and how is that benefiting you? Definetely the best and helping software for our work of sending emails and templates with automation and quick tools. Weare getting on the regular updates and follow ups, increased my customers numer and improved customer communication and interacting capabilties. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite RR Rayees R. Master Trainer Mid-Market (51-1000 emp.) 1/22/2024 "Transforming Marketing Strategies: A Retention Science Review" 5/5 What do you like best about Retention Science? A user-friendly GUI with ease of implementation and makes it a worthy tool to use for marketing strategies. The automation of emails is a gamechanger as it also provides an option of editing emails at any time. The personalized emails and templates proves to be a vital part of this tool Review collected by and hosted on G2.com. What do you dislike about Retention Science? Sometimes new users may feel it unconvinced to use but the best customer support helps to use every feature seamlessly. Review collected by and hosted on G2.com. What problems is Retention Science solving and how is that benefiting you? Marketing automation helps in providing the best content to the rightful hand of customers thus helping in increasing audience engagement and increasing the sales factor of our organization. Customer interaction largely increases and real-time results are generated that helps us a lot. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Tanveera G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tanveera G.") TG Tanveera G. General Secretary Non-Profit Organization Management Mid-Market (51-1000 emp.) 1/22/2024 "Unveiling the Retention Science: A comprehensive Review" 5/5 What do you like best about Retention Science? Retention science is a very user-friendly software that solves the problem of targeting the right customers. It is a tool that provides input about customer behavior and e-mail automation saves a lot of time and energy. With the right customer support and ease of implementation, it has a significant advantage over other competitors. Review collected by and hosted on G2.com. What do you dislike about Retention Science? There is hardly anything to dislike as all the features are easy to use and apply. Review collected by and hosted on G2.com. What problems is Retention Science solving and how is that benefiting you? The customer data platform enables us to ascertain every bit of information and new customers can be added easily. The marketing automation feature plays a vital role and provides significant data to work on and increases marketing conversion rates. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ## Questions about Retention Science? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Retention Science ](https://www.g2.com/products/retention-science/discussions/new) ![Wedos S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Wedos S.") WS Wedos Sebabat • Last activity over 5 years ago What is least helpful about Retention Science? What are the downsides of using Retention Science? 1 Upvote 1 [ Join the conversation ](https://www.g2.com/discussions/46420-what-is-least-helpful-about-retention-science-what-are-the-downsides-of-using-retention-science) [ View all Discussions ](https://www.g2.com/products/retention-science/discuss) ##### Pricing Pricing details for this product isn’t currently available. Visit the vendor’s website to learn more. [ View More Pricing Information ](https://www.g2.com/products/retention-science/pricing) Retention Science Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_e13d9a3c932283bf5f5a71adfb2ae176/klaviyo%282%29.png "Product Avatar Image") Klaviyo 4.6/5(1,360) [ Compare Now ](https://www.g2.com/compare/klaviyo-vs-retention-science) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_74390118cdf58a60fb81adaaefdb6287/hubspot-marketing-hub.png "Product Avatar Image") HubSpot Marketing Hub 4.4/5(14,914) [ Compare Now ](https://www.g2.com/compare/hubspot-marketing-hub-vs-retention-science) ##### ##### Retention Science Features Platform User, Role, and Access Management Performance and Reliability Email Marketing Building and Personalizing Emails Sending Outbound Emails Manage Email Deliverability Online Marketing Dynamic Content A/B Testing Lead Management Segmentation Lead Nurturing Email Tracking [ View More Features ](https://www.g2.com/products/retention-science/features) ##### Categories on G2 [Marketing Automation](https://www.g2.com/categories/marketing-automation)[Customer Data Platform (CDP)](https://www.g2.com/categories/customer-data-platform-cdp) ##### Explore More [Which AR training simulator platforms have the most intuitive scenario design that non-technical L&D staff can build and update independently?](https://www.g2.com/discussions/which-ar-training-simulator-platforms-have-the-most-intuitive-scenario-design-that-non-technical-l-d-staff-can-build-and-update-independently)[Which content analytics tool offers AI-powered recommendations?](https://www.g2.com/discussions/which-content-analytics-tool-offers-ai-powered-recommendations)[Top-rated workforce management apps](https://www.g2.com/discussions/top-rated-workforce-management-apps) [What is the highest-rated file recovery software for organizations replacing legacy file management systems?](https://www.g2.com/discussions/what-is-the-highest-rated-file-recovery-software-for-organizations-replacing-legacy-file-management-systems)[What's the best CPQ software with custom pricing features](https://www.g2.com/discussions/what-s-the-best-cpq-software-with-custom-pricing-features)[Pros and Cons Details](https://www.g2.com/products/retention-science/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)