Grid® for Agentic AI Software
Agentic AI Software Definition
Agentic AI Grid® Scoring Description
Products shown on the Grid® for Agentic AI have received a minimum of 10 reviews/ratings in
data gathered by August 12, 2025 in any subcategory of Agentic AI. Products are ranked by customer satisfaction (based on user reviews) and market
presence (based on market share, seller size, and social impact) and placed into four categories on the
Grid®:
- Products in the Leader quadrant are rated highly by G2 users and have substantial Market Presence scores. Leaders include: Salesforce Agentforce, Fin by Intercom, Zendesk Support Suite, Synthflow, Qualified, Microsoft Copilot, Podium, Retell AI, Sobot Omnichannel Suite, ClickUp, Kore.AI, Genesys Cloud CX, Tidio, LivePerson, Jotform AI Agents, UiPath Platform™ for Agentic Automation, Talkdesk, and Bizagi
- High Performing products have high customer Satisfaction scores and low Market Presence compared to the rest of the category. High Performers include: Twixor, Guru, Gladly, CloseBot, Revscale® AI Agents, Topo.io, B2B Rocket, Decagon, Level AI, MessageMind, Observe.AI, Leena AI Autonomous Agent, Lindy, Espressive, Inc., Appointwise AI, GPTBots.ai, AiSDR, Laivly, Leaping AI voice AI agents, Breakout, Verint Intelligent Virtual Assistant, Assembled WFM, Dust, Yuma AI, SmythOS, JustCall, Supervity, Rezolve.ai, Dixa, Maven AGI, Kenyt, ViaSay, Kapture CX, LimeChat, Alisha - AI SDR, Zowie, MeBeBot Intelligent Assistant, Vozy, and EVA.ai
- Contender products have relatively low customer Satisfaction scores and high Market Presence compared to the rest of the category. While they may have positive reviews, they do not have enough reviews to validate those ratings. Contenders include: IBM watsonx Orchestrate, Microsoft Copilot Studio, ServiceNow AI Agents, Vertex AI, HubSpot Service Hub, HubSpot Marketing Hub, AWS Bedrock, NiCE CXone Mpower, and HCL BigFix AEX
- Niche products have relatively low Satisfaction scores and low Market Presence compared to the rest of the category. While they may have positive reviews, they do not have enough reviews to validate those ratings. Niche products include: Voiceflow, Postman, Replicant, Conversica, Moveworks, DigitalGenius, Forethought, Haptik, Cognigy.AI, Regal.ai, Aisera, Plivo, Ada, Momentum, Milo Assistant, Puzzel CX Platform, yellow.ai, EnableX Programmable Cloud, Relevance AI, Cresta, Botpress, HighLevel, CBOT, Artisan Sales, Netomi, GPTConsole, illumichat, and Omind
© 2025 G2, Inc. All rights reserved. No part of this publication may be reproduced or distributed
in any form without G2’s prior written permission. While the information in this report has been
obtained from sources believed to be reliable, G2 disclaims all warranties as to the accuracy,
completeness, or adequacy of such information and shall have no liability for errors, omissions, or inadequacies in such information.
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