Rezolve.ai Reviews & Product Details

I've been impressed with how well received the Rezolve Chatbot was adopted by our user base. Their customer support has been incredibly responsive to our questions and needs. Review collected by and hosted on G2.com.

The only real downside was the initial unfamiliarity of what features a ticketing system should have. With that however, their platform has steadily built-out and developed the features over time. Review collected by and hosted on G2.com.

Rezolve is very easy to use and the setup is pretty straight forward. The teams at Rezolve keep you informed about everything that is going on and keep you engaged in the whole process from start to finish. It has tons of features and even if it doesnt have something built in their customer teams take it back to their product managers and it most likely ends up being a new feature that gets added. Lastly it was very easy with their help to get it integrated into our environment and Azure tenet. Review collected by and hosted on G2.com.

I don't really think there is a down side to using Rezolve AI as for its pricing and products its a perfect tool for any sized company or business. The one downside that I have found is that the ticket filtering and customizing is too simple at the moment, but like I said before I was able to discuss this with them and now it may be a feature moving forward so another business won't know that this wasn't originally there. Review collected by and hosted on G2.com.

1. Customization: I like how customizable everything has been. From the tone of the bot, to the colors and text on each portion of the app on Teams, to even some of the items on the admin website, we were able to change our app to fit our needs.

2. Product Knowledge: I like how knowledgable the Rezolve Team is. Sometimes, we would think of different issues we might have and I would ask Tracy and Mayuri if that was something the bot could do or if they had suggestions for best practices. We were always able to get an explanation of the limitations of the system and get reccommendations on how to proceed.

3. Patience and understanding: I don't have a technology background, but Tracy and Mayuri made undestanding the AI chatbot and the ticketing system easy to understand. I also jumped into this project in the middle of implementation and i was able to get up to speed fairly quickly. The Rezolve team also has great attention to detail. Whether it was a color that was slightly off, or jumping on a call with one of our end users after implementation, Tracy and Mayuri were always ready to help within a short time frame. They always are just an email away and provide quick responses which is cruicial when introducing a new system to the org. Review collected by and hosted on G2.com.

I think the biggest downside is the technological limitaions of the product. We initially started this project to replace email with the ticketing system and have the chatbot to answer FAQs. I am often amazed by what the chatbot can do, but it can get a bit finnicky when trying to get the bot to replicate past sucessful behaviors and anwer correctly again. As for ticketing, I think it is difficult that it doesn't have the same capabilities as email. We only allow our employees to access the bot via Teams and we are not able to send attachments to end users, links in notifications do break after a while, and the ticketing system doesn't integrate with our company's contacts so employees have to manually type emails. These issues will be fixed in the next phase of our project, but I think it would have been nice to know going into the project that these features will take time to flesh out. Review collected by and hosted on G2.com.

We were able to build a solution using the same platform that provides Automations & a regulated ChatGPT for the company.

First, we were able to create an exciting vision within the teams to be able to serve our teammates faster while offloading the majority of L1 and L2 initial requests, conversations and solutions. This is a big impact to our team's capacity for spending their time on projects instead of tickets. Even the idea of the impact was a positive catapult on our team's energy for the Vision to become Our Reality!

We were able to build custom workflows, server and desktop automations, permissions and approval requests and more. The limit is really up to your imagination. We are able to serve all department requests through the same tool that was marketed for IT - HR, Culture, Facilities, Marketing, IT, Analytics, etc.

Of course, we are able to add contextual data for responses by uploading documents, URLs for scraping, FAQs, KBs, etc. We can also have guided or scripted responses.

We have always had a solution possible for any idea we crafted. The Rezolve.ai Team is always positive and timely in their initial response and meeting new requests or features. Review collected by and hosted on G2.com.

Others are using their name! There are so many companies these days that there are at least 2 with the exact same name or similar.

There is so much to like! There is so much to automate! Review collected by and hosted on G2.com.

I have had the pleasure of using Rezolve.ai for several months now and it has completely transformed our internal operations. The ticketing system is efficient and user friendly. The features can be tailored to our needs and it offers real-time analytics. The Rezolve team provides exceptional customer service. They are responsive, knowledgable and willing to go the extra mile to provide support. Review collected by and hosted on G2.com.

There are no downsides to Rezolve as the Rezolve Team is able to handle our concerns and are always receptive to feedback and adjustments to the system, if needed. Review collected by and hosted on G2.com.

The product is great. The support from from the team is great as well. Review collected by and hosted on G2.com.

Their is nothing that i can really complain about. Review collected by and hosted on G2.com.

The support. Avanish has done a great job at hearing us voice our concerns and promptly finding a solution. Anytime we get on a call with Rezolve we always find it being a great experience. The Rezolve support team we have assigned is GREAT! We are always in good hands. Review collected by and hosted on G2.com.

The only downside I would say is that the software still needs tweaks here and there to make it more effective. These have gotten fixed as we have brought them up to Rezolve. I wouldn't say it's a dislike, not quiet a hassle but a learning experience. We appreciate Rezolve modifying the system to meet our needs. Review collected by and hosted on G2.com.

I like that Rezolve is being regularly improved upon and the support team is always very interested in our feedback. It's great to see improvements that we suggest get implemented. It still feels like a very young product that is evolving at a quick rate. New features are being added all the time. Review collected by and hosted on G2.com.

If I had to pick one thing that I would consider to be a negative it's that it can sometimes take a long time to get seemingly small things fixed or adjusted. Review collected by and hosted on G2.com.

Rezolve.ai has been with us every step of the way from initial onboarding and constant feature requests. Ongoing check-ins and communication channels with their team provides my team a sense of comfort that we are fully supported by the Rezolve Team. Review collected by and hosted on G2.com.

Nothing, when things aren't working right or we have a feature request the Rezolve team has been great to support us and provide updates as they come. Review collected by and hosted on G2.com.

Rezolve.ai has allowed us to put more self-serve tools in the hands of our 2000 users and has freed up our Service Desk team to resolve more difficult issues. Review collected by and hosted on G2.com.

Rezolve.ai does not currently allow us to customize the app. We have to rely on their team to implement changes we need. Review collected by and hosted on G2.com.