# Vozy Reviews **Vendor:** Vozy **Category:** [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents) **Average Rating:** 4.6/5.0 **Total Reviews:** 20 ## About Vozy Vozy is a voice AI platform that helps companies to transform, scale and improve customer interactions through voice assistants and conversational AI across their existing channels. Focused on delivering a customer-centric enterprise self-service that really works, Vozy builds personalized solutions that solve customer service issues over the phone through human-like conversations and use the customer's voice as an authentication and fraud prevention system. That's why companies in 11 countries trust Vozy to offer secure and seamless interactions. ## Vozy Reviews ### 1. With the voice assistant, we have managed to optimize management time, contact the debtors. **Rating:** 4.0/5.0 stars **Reviewed by:** Daniel P. | Red Operaciones, Small-Business (50 or fewer emp.) **Reviewed Date:** March 30, 2022 **What do you like best about Vozy?** The best thing about the voice assistant is that it can be programmed to make calls in different time zones and call attempts, and once the voice assistant achieves effective contact, it provides all the information about the obligation and schedules an appointment which is attended by a human agent, generating value in localization and recovery. **What do you dislike about Vozy?** What I don't like is some modules of the new website, especially the reports module. In the "Show Columns" button, the system does not save the selected fields, so every time a new report is generated, it is necessary to select the fields. Additionally, I would like more support from my account advisor. But overall, we have been doing very well with the functionality of the voice assistant. **What problems is Vozy solving and how is that benefiting you?** The main problem that the voice assistant solves is the location of debtors. ### 2. A voicebot that doesn't seem like a voicebot. Awesome! **Rating:** 5.0/5.0 stars **Reviewed by:** Andres A. | Coordinador de Servicio al Cliente, Mid-Market (51-1000 emp.) **Reviewed Date:** November 18, 2021 **What do you like best about Vozy?** The company mobilizes in favor of its customers, in the implementation and post-sale processes they seek to build satisfactory experiences with each common customer. The tool itself works very well and allows for quick construction and modification. **What do you dislike about Vozy?** I believe they should delve much deeper into customer self-management and autonomous handling. So that the relationship with customers has little friction and allows them to focus more on new use cases. **What problems is Vozy solving and how is that benefiting you?** Topics associated with scheduling, portfolio management, and IVR, which have been developed based on training and repetition. It has allowed us as a company to quickly gain reach to customers. ### 3. It is highly recommended for the financial business, more clients contacted **Rating:** 5.0/5.0 stars **Reviewed by:** Luis J. | operating assistant, Mid-Market (51-1000 emp.) **Reviewed Date:** March 30, 2022 **What do you like best about Vozy?** a super experience in business, the AI came to make our businesses more efficient, it supports us with a greater number of clients contacted in less time and exceeds our expectations. **What do you dislike about Vozy?** It is a minimum but the ticket follow-up **Recommendations to others considering Vozy:** a super experience in business, the AI came to make our businesses more efficient, it supports us with a greater number of clients contacted in less time and exceeds our expectations. **What problems is Vozy solving and how is that benefiting you?** Continuous training of agent ### 4. The new era of communication with customers for origination and collection services **Rating:** 5.0/5.0 stars **Reviewed by:** Jorge Alberto R. | VP of Credit and Collections at Kubo.Financiero, Mid-Market (51-1000 emp.) **Reviewed Date:** March 30, 2022 **What do you like best about Vozy?** It is a technological tool that facilitates communication with customers at low cost and with high efficiency and impact. Easy to use and self-managing. It requires little to no infrastructure to operate with it. **What do you dislike about Vozy?** I consider that an area of opportunity is to soften or customize the voice of the virtual assistant in a more natural way, without losing the essence of the tool itself; however, some clients believe it would have more acceptance with them. **What problems is Vozy solving and how is that benefiting you?** We are in the processes of after-sales service and/or collections, observing an increase in portfolio recovery at a low cost without the need for human resources dedicated to such recovery. ### 5. voice assistants are the future **Rating:** 5.0/5.0 stars **Reviewed by:** Esteban A. | Diseñador de servicios, Small-Business (50 or fewer emp.) **Reviewed Date:** March 30, 2022 **What do you like best about Vozy?** Personalized attention and constant proposals for improvements **What do you dislike about Vozy?** They could improve the artificial intelligence of the bot **Recommendations to others considering Vozy:** voice assistants are the present and the future, the most natural form of communication between humans. Vozy is the perfect mix between digital transformation and the closeness we are looking for **What problems is Vozy solving and how is that benefiting you?** Bot calls have allowed us to standardize and automate payment reminders ### 6. VoiceBOT for all! **Rating:** 4.5/5.0 stars **Reviewed by:** Tavo M. | Líder de Transformación Digital, Mid-Market (51-1000 emp.) **Reviewed Date:** April 01, 2022 **What do you like best about Vozy?** Firts, you can talk with experts to create your bot. Second, can you imagine something? You can make real with vozy Third, customer success **What do you dislike about Vozy?** They need more speed! In dev: web 2.0 and new features **What problems is Vozy solving and how is that benefiting you?** Currently, we use Vozy to: - Collections - Referentation *Loans! ### 7. Regular **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** March 31, 2022 **What do you like best about Vozy?** I like the number of nodes it has for each conversation. **What do you dislike about Vozy?** I don't like that, he doesn't listen to people properly and doesn't make all the calls. **What problems is Vozy solving and how is that benefiting you?** Call several people at the same time. ### 8. go with the forefront in technology **Rating:** 5.0/5.0 stars **Reviewed by:** Jose Carlos J. | Gerente de Operaciones, Mid-Market (51-1000 emp.) **Reviewed Date:** May 26, 2021 **What do you like best about Vozy?** The initial requirements are followed up and the project start execution is carried out. **What do you dislike about Vozy?** the attention in technical support that is delayed a lot to give responses to simple things that are required **Recommendations to others considering Vozy:** a company that adapts, clarify from the beginning how far you want the services you wish to receive to go **What problems is Vozy solving and how is that benefiting you?** reduce costs in the area of personnel requirements ### 9. Improve the experience for our consumers **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Mid-Market (51-1000 emp.) **Reviewed Date:** May 26, 2021 **What do you like best about Vozy?** Vozy has allowed us to surprise our consumers with the automation of after-sales service confirmation, through a tool that configures several important moments of our process by sending quality and timely messages for service delivery. With Vozy, we have embarked on a path of new technologies in processes that we previously did not believe were possible. **What do you dislike about Vozy?** Accompaniment to the continuous improvement of the process, evaluation and monitoring of findings at different stages of the process that allow for error correction, result improvement, or changing the initial design with proactive proposals. **Recommendations to others considering Vozy:** Notify changes of sales representatives or executives more promptly and leave records of pending items or agreements. **What problems is Vozy solving and how is that benefiting you?** - Digital transformation of process - Improvement in consumer experience - Greater contactability and coverage - Mobilization of our technicians' indicators. ### 10. Depending on the service that is required **Rating:** 4.5/5.0 stars **Reviewed by:** veronica j. | G, Enterprise (> 1000 emp.) **Reviewed Date:** May 13, 2021 **What do you like best about Vozy?** The personalized and attentive service of the support team **What do you dislike about Vozy?** At the beginning, the tool had problems and we took a while to solve them. **Recommendations to others considering Vozy:** It is important to know the details of how the tool works in different services. In my particular case, we only focused on understanding how it worked for appointment reminders and based our implementation of something new solely on that case. **What problems is Vozy solving and how is that benefiting you?** Problems: calls that we do not identify how they concluded Benefits: replaces the need for human agents to make these calls ### 11. Voice BOT in our IVR **Rating:** 5.0/5.0 stars **Reviewed by:** Juliana R. | d, Mid-Market (51-1000 emp.) **Reviewed Date:** June 01, 2021 **What do you like best about Vozy?** Support, help, B2B service, speed of implementation **What do you dislike about Vozy?** The setup costs, each time an adjustment is made or required, are high. **Recommendations to others considering Vozy:** Review the initial scope very well to avoid having to do additional set ups later. **What problems is Vozy solving and how is that benefiting you?** We can serve customers more quickly without going to an advisor. We are perceived as innovative. ### 12. Vozy a key resource for our business growth **Rating:** 5.0/5.0 stars **Reviewed by:** Leonardo S. | Co-founder and Advisory Board Member, Small-Business (50 or fewer emp.) **Reviewed Date:** May 20, 2021 **What do you like best about Vozy?** Its Customer Service team and their flexibility to match our business needs; as well their innovation capacity has been a key for us as providers **What do you dislike about Vozy?** Its success sometimes has affect their growing pace **What problems is Vozy solving and how is that benefiting you?** IVR and business bots for specific needs ### 13. GREAT SERVICE | 100% RECOMMENDED **Rating:** 5.0/5.0 stars **Reviewed by:** Elio P. | H, Mid-Market (51-1000 emp.) **Reviewed Date:** May 25, 2021 **What do you like best about Vozy?** Easy interface and nice user experience with the product. **What do you dislike about Vozy?** i receive a lot of value and fast response **What problems is Vozy solving and how is that benefiting you?** We use the intelligent virtual assistant as part of our IT operations. ### 14. Vozy, The power of a voice assistant! **Rating:** 4.5/5.0 stars **Reviewed by:** Gustavo M. | Digital transformation leader, Mid-Market (51-1000 emp.) **Reviewed Date:** May 20, 2021 **What do you like best about Vozy?** The service and support in the creation of the assistant **What do you dislike about Vozy?** Mmm, omnichannel themes are coming that are necessary today **What problems is Vozy solving and how is that benefiting you?** Preventive portfolio management ### 15. From Sempli, we share our experience with Vozy for more than 6 months. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 31, 2021 **What do you like best about Vozy?** The speed to execute changes in the campaigns **What do you dislike about Vozy?** The reports for portfolio tracking are not very comprehensive nor easy to modify. **What problems is Vozy solving and how is that benefiting you?** The need to have one or several people constantly collecting everything. LILI does it faster and allows for a great deal of automation in the early collection operation. ### 16. Excellent Service, Intuitive and Economy service **Rating:** 5.0/5.0 stars **Reviewed by:** Jhon Gabriel C. | C, Small-Business (50 or fewer emp.) **Reviewed Date:** February 25, 2021 **What do you like best about Vozy?** The Support team is excellent and efficient **What do you dislike about Vozy?** Implement local currency payments in Colombia **What problems is Vozy solving and how is that benefiting you?** communication with company clients ### 17. Feedback **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 24, 2021 **What do you like best about Vozy?** Innovative product Conversations close to human Customer support **What do you dislike about Vozy?** Unfriendly platform without customer-facing data analytics. **Recommendations to others considering Vozy:** Technology that supports commercial and/or operational strategies **What problems is Vozy solving and how is that benefiting you?** Massive customer contactability for portfolio recovery. ### 18. Flexible service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** May 19, 2021 **What do you like best about Vozy?** Agility, flexibility, accompaniment **What do you dislike about Vozy?** Delay when errors occur on the platform **Recommendations to others considering Vozy:** It is a good option **What problems is Vozy solving and how is that benefiting you?** COVID symptoms, COVID medications and vaccination, automation of processes that are repetitive and where human agents do not add value ### 19. Accelerate the digital transformation of companies **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** March 24, 2021 **What do you like best about Vozy?** The automation of calls and customer contact has achieved more productivity. **What do you dislike about Vozy?** Some flaws that still exist due to it being a new product **What problems is Vozy solving and how is that benefiting you?** We collect information from our clients, making processes more efficient. ### 20. Good Service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** February 26, 2021 **What do you like best about Vozy?** and the willingness of the team to quickly resolve any concern **What do you dislike about Vozy?** sometimes the quality of calls is not good enough **What problems is Vozy solving and how is that benefiting you?** integrated communication ## Vozy Discussions - [What is Vozy used for?](https://www.g2.com/discussions/what-is-vozy-used-for) - [View Vozy pricing details and edition comparison](https://www.g2.com/products/vozy/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-15+10%3A11%3A46+-0500&secure%5Bsession_id%5D=6e03ea22-0bdf-47f6-8737-3ca5d260c53a&secure%5Btoken%5D=658d2cae7e79c8f84bb7edd23b277a103e90643bfb5e798ae7860b2a4ff1869e&format=llm_user) ## Vozy Features **Integration** - Uses Open Standards - Mobile SDK - Workforce Authentication - Customer Authentication **Responses** - Personalization - Route To Human - Natural Language Understanding (NLU) **Responses** - Customization - Control - Route To Human - Menu bars - Drip sequences **Generative AI** - AI Text Summarization **Automation - AI Agents** - Sales Follow-Up - Customer Interaction Automation - Lead Generation - Document Processing - Feedback Collection **Self-Service Experience** - Knowledge Base - Searchable Articles - Community Forums - Mobile Optimization - Personalization **Administration** - Encryption - Audit Trails - Regulatory Compliance **Platform** - Conversation Editor - Integration - Human-In-The-Loop **Platform** - Live chat - Integrations - Branding - Analytics - A/B testing - Role-based access - Collection of information **Autonomy - AI Agents** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations **Generative AI** - AI Text Generation - AI Text Summarization **Customer Query Resolution - AI Customer Support Agents** - Automated Ticket Resolution - Contextual Response Generation - Sentiment Analysis - Knowledge Base Utilization - Multilingual Support **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Customer Interaction Automation - AI Customer Support Agents** - Proactive Customer Outreach - Feedback Collection - Escalation Handling - Workflow Optimization **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Automation** - Customer Interaction Automation - Feedback Collection - Document Processing **Autonomy** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving ## Top Vozy Alternatives - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 4.3/5.0 (6,496 reviews) - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - 4.4/5.0 (3,660 reviews) - [Fin](https://www.g2.com/products/fin/reviews) - 4.5/5.0 (3,686 reviews)