Vozy Reviews & Product Details

The best thing about the voice assistant is that it can be programmed to make calls in different time zones and call attempts, and once the voice assistant achieves effective contact, it provides all the information about the obligation and schedules an appointment which is attended by a human agent, generating value in localization and recovery. Review collected by and hosted on G2.com.

What I don't like is some modules of the new website, especially the reports module. In the "Show Columns" button, the system does not save the selected fields, so every time a new report is generated, it is necessary to select the fields. Additionally, I would like more support from my account advisor. But overall, we have been doing very well with the functionality of the voice assistant. Review collected by and hosted on G2.com.

The company mobilizes in favor of its customers, in the implementation and post-sale processes they seek to build satisfactory experiences with each common customer. The tool itself works very well and allows for quick construction and modification. Review collected by and hosted on G2.com.

I believe they should delve much deeper into customer self-management and autonomous handling. So that the relationship with customers has little friction and allows them to focus more on new use cases. Review collected by and hosted on G2.com.

a super experience in business, the AI came to make our businesses more efficient, it supports us with a greater number of clients contacted in less time and exceeds our expectations. Review collected by and hosted on G2.com.

It is a minimum but the ticket follow-up Review collected by and hosted on G2.com.

It is a technological tool that facilitates communication with customers at low cost and with high efficiency and impact. Easy to use and self-managing. It requires little to no infrastructure to operate with it. Review collected by and hosted on G2.com.

I consider that an area of opportunity is to soften or customize the voice of the virtual assistant in a more natural way, without losing the essence of the tool itself; however, some clients believe it would have more acceptance with them. Review collected by and hosted on G2.com.

Personalized attention and constant proposals for improvements Review collected by and hosted on G2.com.

They could improve the artificial intelligence of the bot Review collected by and hosted on G2.com.

Firts, you can talk with experts to create your bot.

Second, can you imagine something? You can make real with vozy

Third, customer success Review collected by and hosted on G2.com.

They need more speed! In dev: web 2.0 and new features Review collected by and hosted on G2.com.

I like the number of nodes it has for each conversation. Review collected by and hosted on G2.com.

I don't like that, he doesn't listen to people properly and doesn't make all the calls. Review collected by and hosted on G2.com.

The initial requirements are followed up and the project start execution is carried out. Review collected by and hosted on G2.com.

the attention in technical support that is delayed a lot to give responses to simple things that are required Review collected by and hosted on G2.com.

Vozy has allowed us to surprise our consumers with the automation of after-sales service confirmation, through a tool that configures several important moments of our process by sending quality and timely messages for service delivery. With Vozy, we have embarked on a path of new technologies in processes that we previously did not believe were possible. Review collected by and hosted on G2.com.

Accompaniment to the continuous improvement of the process, evaluation and monitoring of findings at different stages of the process that allow for error correction, result improvement, or changing the initial design with proactive proposals. Review collected by and hosted on G2.com.

The personalized and attentive service of the support team Review collected by and hosted on G2.com.

At the beginning, the tool had problems and we took a while to solve them. Review collected by and hosted on G2.com.