Conversica Reviews & Product Details

The assistant uses realistic language and highly tuned conversational skills to respond to incoming leads quickly and effectively. We see a much higher response rate when we are able to quickly reach out in a more personal manner and a better campaign follow-up when we use Conversica with our engaged leads. Review collected by and hosted on G2.com.

Some of the aspects of creating conversations are a bit less flexible than we would like. There are also a few obvious features such as long term follow-up and customized subject lines that are missing from the current platform version. I know that these are features that are in development though. Review collected by and hosted on G2.com.

steady, predictable and consistent results. Even though the conversations did seem relatively simple they always got the same results which was good. You could only move it a few percentage points when experimenting with words. They also have a ton of really good conversations they can use for the different talk tracks within CS. Unfortunately I never really had the opportunity or use case to try some of them out but there seems to be a lot of different cool ways to use Conversica within a Customer Success Organization Review collected by and hosted on G2.com.

while the results were predictable we were able to get better results with a person. Honestly, the only thing that really didnt work for us was being able to bring in calendarly links into the conversation. I understand that they have those things available but the way it was working was pretty complicated and this required a lot of techncial resources from our SalesForce team. Review collected by and hosted on G2.com.

I really like the consistency of it. I know that when I launch a campaign, our assistant will follow up diligently and completely. I also love that she will respond if able and we get real time alerts in case we need to review a lead. The ability to do A/B testing is also a great feature. We are able to map different lead segments and message them in different ways using Conversica. That allows us to see how different demographics and segments perform overall. I have also really enjoyed our Success Managers as they have really provided support and useful tips for best practices. We have always gotten our questions answered quickly, watched demos of use cases, and received tips and best practices from other teams. Lastly, I love the reporting and metrics I can get on the data and various campaigns. No need to export and report on performance on my own, the dashboards are right there and easy to filter and segment. Review collected by and hosted on G2.com.

The only thing that is a little difficult when using Conversica is the length of the campaigns. Sometimes our leadership team wants to run quicker, shorter-term campaigns with three or four touchpoints on quick promotions. Additionally, I would love if there was a tighter integration to different CRM fields. For example, we use Checked Out By as our ownership field rather than Owner. Checked Out By is a Kore Software field but it has been extremely useful for us, and if Conversica were linked to that field, it would reduce a lot of manual work on our end. Review collected by and hosted on G2.com.

It is very easy to use and quick to set up. I am most impressed with the support from purchase through to activation from the account managers and customer success teams. In my opinion the AMs and CSMs being at the end of the phone/email to answer any question about setup (which can the most stressful and time consuming thing) is one of the most important facets of a good product. Success is more likely with a fully engaged AM and CSM. Review collected by and hosted on G2.com.

It has a few lags in the UI when saving and setting up. The converstation editor is built to be as simple and easy for the user to use with dynamic fields. But sometimes you need more flexibility so there should be an override on conversation editor so you can change the tone of voice or some words which are un-editable. I haven't come across any other faults or dislikes apart from these two. Review collected by and hosted on G2.com.

Conversica allows myself and my direct supervisor to assist our admissions team in honing in on those students most likely to enroll, making their efforts on the phone the most effective with the least amount of time wasted. Review collected by and hosted on G2.com.

Currently there is no lead uploader integration with Velocify, the CRM which we use. I would also like to see the more "macro" timing adjustments available in the app. Review collected by and hosted on G2.com.

Conversica has allowed us to provide scaled touchpoints to our lead base as we nurtured leads into our sales funnel. we have been using Conversica for the better part of 4 years or so. We have been able to leverage Conversica to hand off leads through our automatinos to our humans for further development. We have also been increase the speed of response dramatically with Conversica as we at times struggled with speed to lead with iterations of our team. IN our effort to get better information for our team this has been a useful tool to help with our scaled touch strategy in our digital marketing efforts.

One thing I really like is that my reps are able to respond as Conversica free hand - to make handoffs to themself as a way of keeping a human continuity through the handoff. Review collected by and hosted on G2.com.

You really need to train it well for it to be effective and not feel like a bot. We learned early on that we needed more responses at the ready to prevent a feel of looping and exposing her as a bot. It was important for us to give the responses some life and have a voice that matched our style and one we had that, it has been far improved. Review collected by and hosted on G2.com.

Automation and Salesforce integration are great features. The AI is very natural. Our customers have always assumed they are communicating with an actual member of our team. The conversations are also pretty easy to set up. Our sales team works their contacts in Salesforce so it is great to have all the Conversica data appear on a contact record. Conversica can save your team a lot of time if they will let it do their work for them. The team did like that they had the ability to take control of a conversation at any point in the sequence/conversation. Review collected by and hosted on G2.com.

There is not a lot of flexibility in designing the email conversations. I know their systems are well tested and based on data, but we have had trouble getting our sales team to adopt the system because they have been uncomfortable with the language or cadence of the conversations. To provide ROI, Conversica needs to be a permanent part of the sales process. Our team was not comfortable turning over that much of the process to automation. We did a few campaigns that were quite successful and if there was a less expensive version that you could use a few times a year, we would probably continue to use the system. There's no way to control how customers will respond, and they would often respond to Conversica communications months later and ask for CS. Review collected by and hosted on G2.com.

Simple to understand tool that allows our sales team to focus on selling and let's Conversica handle the outreach for inbound top of funnel leads. Review collected by and hosted on G2.com.

Would like to be able to do a bit more with Conversica fields and layer on SFDC flows when needed. Review collected by and hosted on G2.com.

Prompt response in following up with leads.

Helps further qualify leads so our sales reps can prioritize their time with leads who have a higher chance of converting. Review collected by and hosted on G2.com.

Opportunity reporting is not an accurate picture - data is skewed. Review collected by and hosted on G2.com.

Conversica saves time. Instead of weeding through a large pile of cold leads, our AI brings the most promising prospects to the top. Review collected by and hosted on G2.com.

Conversica isn't always accurate in the evaluation of the prospect's response. For example, there are numerous times where an auto reply will be constituted as a "hot lead." Review collected by and hosted on G2.com.

The ability to scale demand generation knowing that every lead is followed up on. Conversica's virtual assitants have been instrumental in our nurturing in the absence of a large inside sales team. Review collected by and hosted on G2.com.

The automation set up for each campaign/conversation and making sure every lead campaign has the appropriate follow up. You need to be on top of it. Review collected by and hosted on G2.com.

I like the ease of use and automation of Conversia and the AI that communications with prospects. Review collected by and hosted on G2.com.

There is not a lot of text customization. Review collected by and hosted on G2.com.

Quick response to inbounds leads, doesn't let leads slip through the cracks Review collected by and hosted on G2.com.

Inflexibility with the conversation, sometimes you can tell it's a bot Review collected by and hosted on G2.com.

Conversica allows an organization to better utilize SDR funds b/c Conversica is essentially a steroid-enhanced version of an SDR for less of a cost in most cases. B/c the Conversica assitsant you set up never gets tired, the assistant will reach out to all leads, everytime, on schedule until they get a response or until all of the follow-up emails are exhausted. If you purchase 5,000 leads per month, that essentially results in the assistant sending out 50-100,000 emails in a month. Even if you have an overachieving SDR reaching out to 120 people each day, that's 2,640 emails, which is paltry sum in comparison. This doesn't mean you'll want to replace SDRs completely though. SDRs are absolutely still needed to qualify leads and dig in to accounts, but looking at Conversica to bolster or supplement a team is a no-brainer. Review collected by and hosted on G2.com.

There's very little to dislike. Set-up is easy and the CSM team is great. Reporting used to be a bigger issue in that it was hard to truly attribute Conversica to Opportunities, but they've worked to improve on this. One thing you'll find is that Conversica takes in their Customer's advice and is intent on improving their tool to match their Customer's needs.

The only instance I would not recommend this tool is if someone's average deal size is low. In these cases, it would take too many wins to make the investment worthwhile. Review collected by and hosted on G2.com.

Conversica continues a conversation long after the normal sales team would have given up. It is consistent and may sometimes be overwhelming for those not interested, but works great for harder to reach and busy prospects. It will provide feedback to our sales team so they can concentrate on the hot leads while the AI works those that are not quite there yet. It will email and update associates as it deems accordingly.

The new reporting features are very robust, it visualizes everything you would need in one spot. Review collected by and hosted on G2.com.

The inability to correct mistakes. The support staff at Conversica are quick and fantastic, however mistakes happen, wrong leads get uploaded and there is no way to turn whole conversations off at a time or stop certain lists from being processed. It is necessary to reach out to support, which is fantastic. Review collected by and hosted on G2.com.

For a small sales team, there are a lot of untapped potential in marketing leads and Conversica helped us to convert at every opportunity that we get. Review collected by and hosted on G2.com.

The consistent follow-ups that aren't highly personalized can seem like spam mail to prospects. Review collected by and hosted on G2.com.

Conversica allows your outreach to extend past what your team size is normally capable of doing. Review collected by and hosted on G2.com.

AI services like Conversica are always working on getting the conversations to be more fluid, more natural. That is an area they are working on. Review collected by and hosted on G2.com.

Conversica allows our Sales team(s) to focus on the most actionable leads in their queues. Our virtual agent is a great way to warm up cooler leads, separating the tire kickers from the truly interested. What's more, with the variety of skill sets and conversations at our disposal, the conversation never sounds robotic or scripted. In fact, in several instances, we've had prospects apologize for not responding sooner! Review collected by and hosted on G2.com.

It took a while to drive internal adoption and understanding of Conversica and appropriate use cases. Many times, our Marketing managers wanted to tailor the conversation far beyond the limits of Conversica's AI's algorithms. I consider this more an internal training issue than an issue with the solution; to their credit, Conversica's success team has been a ready, willing, and able partner throughout our deployment. Review collected by and hosted on G2.com.

Love the customer service & account reps. Always willing to collaborate and help solve problems. Review collected by and hosted on G2.com.

The user interface takes a bit to get used to when creating new campaigns/conversations. Review collected by and hosted on G2.com.

Artificial intelligence capabilities and account rep is great Review collected by and hosted on G2.com.

Reporting could be a bit more intuitive but otherwise ok Review collected by and hosted on G2.com.

The increasingly accurate nature of the AI detecting a lead's interest, and the ability for me to easily provide AI feedback is nice. Review collected by and hosted on G2.com.

The constant follow-up e-mails can be too spam-like, which causes many e-mail clients to filter into spam folders, or it can cause leads to become annoyed Review collected by and hosted on G2.com.

Ability to automate lead messaging--we use it to follow up on scheduling demos, reactivating old leads, moving opps forward, and it does all these functions. Review collected by and hosted on G2.com.

Odd interface and awkward customizations. User interface is getting better but it's still confusing. Some of the language customizations make no sense and have necessitated more intervention that you'd think would be necessary. Review collected by and hosted on G2.com.

Conversica helps the Sales team get through a lot of the mundane emailing tasks. We also have a great customer service rep who checks in with us regularly to make sure we are getting the most value from the tool. Review collected by and hosted on G2.com.

The current skillset we have are not editable. It would be nice to be able to adjust the copy in the responses a bit so it matches our brand tone/voice. Review collected by and hosted on G2.com.

Conversica is a simple solution to set up and get running quickly. The variables per conversation are easy to manipulate and understand. The consistency of messaging and delivery of scheduled outreach adds a layer of dependability that is hard to find from your average sales development rep. Review collected by and hosted on G2.com.

Overly aggressive sales guy... The reporting doesn't give me exactly what I want from time to time but I use our CRM to supplement that. Review collected by and hosted on G2.com.

Conversica enables us to handle high volumes of inquiries without having to invest in labour. They provide many pre-made templates and allow certain variables to be customized by the customer for the specific purpose or use case. (ie, learning more, upsell, stale opportunities) Review collected by and hosted on G2.com.

The reporting is very laggy and sometimes I often run out of patience when trying to see the data.

The conversation templates are good, but our use cases often extend beyond these and there is no room - without significant additional costs - to customize or build these.

The commercialization of what previously free customization opportunities. Review collected by and hosted on G2.com.