Conversica Reviews & Product Details

Conversica Overview

What is Conversica?

Conversica is a leading provider of Intelligent Virtual Assistants (IVA) helping organizations attract, acquire and grow customers at scale. A Conversica Intelligent Virtual Assistant is an AI-powered, SaaS-based software application that serves as a virtual team member and autonomously engages contacts, prospects, customers, or partners in human-like, two-way interactions at scale to accelerate revenue across the lifecycle of a customer. Customer-facing teams like marketing, sales, customer success and even collection departments in finance can benefit from augmenting their workforce with an Intelligent Virtual Assistant to automate and optimize revenue-generating activities. • For Marketing, an IVA can drive your target audience to and follow up after critical virtual and physical events for your business maximizing marketing spend • For Sales, an IVA can engage leads in a human-like dialogue to see who is ready to talk to sales leading to higher conversion rates. • For Customer Success, an IVA can proactively gauge the health of a customer or determine their interest to buy additional products or services. • For Finance, an IVA can politely but persistently collect overdue payments across your client and partner ecosystem. Reaching out to over 100 million people on behalf of thousands of companies, Conversica Intelligent Virtual Assistants are built on a proven and patented intelligent automation platform integrating natural language understanding (NLU), natural language generation (NLG), autonomous action chains and deep learning capabilities that engage contacts over multiple communication channels and in multiple languages. Winning multiple awards including Inc. 5000 fastest growing companies and #6 on Fast Company’s most innovative AI companies, Conversica is a portfolio company of Providence Strategic Growth, Kennet Partners and Toba Capital and is headquartered in Foster City, California.

Conversica Details
Website
Languages Supported
English
Product Description

Conversica provides a cloud-based artificial intelligence platform to better convert inbound leads. Through natural, two-way email conversations, the company’s automated sales assistant automatically engages, qualifies and follows up with leads to convert them into sales opportunities, freeing up salespeople to focus on closing more business.

How do you position yourself against your competitors?

Conversica complements marketing automation and CRM solutions that capture, score and manage leads for marketing and sales teams. Most B2B organizations use content marketing to drive inbound leads, sophisticated behavioral and firmographic scoring to prioritize leads and even predictive analytics to determine who is most ready to buy. Conversica goes a step further by actually reaching out to each lead with a human touch to find out who wants to speak with Sales, thus accelerating the sales cycle for those ready to buy. We free up sales reps from inbound lead follow-up so they can focus their time on better qualified opportunities that may have a higher likelihood to close. Essentially, a Conversica Sales IVA’s friendly, consistent and persistent follow-up can turbocharge any sales development team to provide 100% lead coverage and better qualification of opportunities at a much lower cost.


Seller Details
Seller
Conversica LLC
Company Website
Year Founded
2007
HQ Location
Foster City, CA
Twitter
@MyConversica
12,977 Twitter followers
LinkedIn® Page
www.linkedin.com
176 employees on LinkedIn®
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Conversica Reviews

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Content Marketing Manager
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

The assistant uses realistic language and highly tuned conversational skills to respond to incoming leads quickly and effectively. We see a much higher response rate when we are able to quickly reach out in a more personal manner and a better campaign follow-up when we use Conversica with our engaged leads. Review collected by and hosted on G2.com.

What do you dislike?

Some of the aspects of creating conversations are a bit less flexible than we would like. There are also a few obvious features such as long term follow-up and customized subject lines that are missing from the current platform version. I know that these are features that are in development though. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Use the Conversica team to help customize your conversations. They are very helpful and open to development requests Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We had leads that were growing cold while our sales team was working on closing opportunities and it was often difficult for our smaller team to interact with as many leads as we would like on a daily basis. With Conversica, the automated assistant engages with leads while they're hot and follows up with the sales team, getting more leads on discovery calls, faster. Review collected by and hosted on G2.com.

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US Senior Customer Success Supervisor
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

steady, predictable and consistent results. Even though the conversations did seem relatively simple they always got the same results which was good. You could only move it a few percentage points when experimenting with words. They also have a ton of really good conversations they can use for the different talk tracks within CS. Unfortunately I never really had the opportunity or use case to try some of them out but there seems to be a lot of different cool ways to use Conversica within a Customer Success Organization Review collected by and hosted on G2.com.

What do you dislike?

while the results were predictable we were able to get better results with a person. Honestly, the only thing that really didnt work for us was being able to bring in calendarly links into the conversation. I understand that they have those things available but the way it was working was pretty complicated and this required a lot of techncial resources from our SalesForce team. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

The most important thing is knowing what group you want to use it for. Youll want to use it for areas where you cant allocate human resources to. This will allow you to continue to scale as your company grows. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

The problem being solved is more of generating demand for a product demo with Onboarding. We have a lot of customers within our company and having conversica allowed us to interact with our less than ideal customer profile (corporate domains with a phone number) so that we did not have to dedicate any human resources to warming up the lesser accounts, This allows us to be more scaleable as we continue to grow the organization. If we only had human or marketing resources allocated to those accounts we wouldnt have the ability to interact with those cliebts Review collected by and hosted on G2.com.

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Analyst, CRM & Data Strategy
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

I really like the consistency of it. I know that when I launch a campaign, our assistant will follow up diligently and completely. I also love that she will respond if able and we get real time alerts in case we need to review a lead. The ability to do A/B testing is also a great feature. We are able to map different lead segments and message them in different ways using Conversica. That allows us to see how different demographics and segments perform overall. I have also really enjoyed our Success Managers as they have really provided support and useful tips for best practices. We have always gotten our questions answered quickly, watched demos of use cases, and received tips and best practices from other teams. Lastly, I love the reporting and metrics I can get on the data and various campaigns. No need to export and report on performance on my own, the dashboards are right there and easy to filter and segment. Review collected by and hosted on G2.com.

What do you dislike?

The only thing that is a little difficult when using Conversica is the length of the campaigns. Sometimes our leadership team wants to run quicker, shorter-term campaigns with three or four touchpoints on quick promotions. Additionally, I would love if there was a tighter integration to different CRM fields. For example, we use Checked Out By as our ownership field rather than Owner. Checked Out By is a Kore Software field but it has been extremely useful for us, and if Conversica were linked to that field, it would reduce a lot of manual work on our end. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We are running our own marketing campaigns for various products in a more meaningful way. As you know we can only control so much of what a rep does during their day, but with our AI Sales Assistant we can reach out to a large portion of leads that would have otherwise not been contacted due to the work loads of our sales reps. It allows us to be more efficient and targeted with our campaigns to drive the sales of the products we are focused on driving revenue for at any given time of the year. Review collected by and hosted on G2.com.

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Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

It is very easy to use and quick to set up. I am most impressed with the support from purchase through to activation from the account managers and customer success teams. In my opinion the AMs and CSMs being at the end of the phone/email to answer any question about setup (which can the most stressful and time consuming thing) is one of the most important facets of a good product. Success is more likely with a fully engaged AM and CSM. Review collected by and hosted on G2.com.

What do you dislike?

It has a few lags in the UI when saving and setting up. The converstation editor is built to be as simple and easy for the user to use with dynamic fields. But sometimes you need more flexibility so there should be an override on conversation editor so you can change the tone of voice or some words which are un-editable. I haven't come across any other faults or dislikes apart from these two. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

I'd recommend speaking and liaising with your entire company to work out if an IVA is right for and how it fits into your sales team as a compliment rather then being seen a competitor (within your teams) Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Conversica is perfect if you have thousands of leads that a human doesn't have the capacity to reach out to. Being able to switch Conversica on for certain campaigns that the human sales team don't have the capacity to work on is very useful. Review collected by and hosted on G2.com.

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AH
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Conversica allows myself and my direct supervisor to assist our admissions team in honing in on those students most likely to enroll, making their efforts on the phone the most effective with the least amount of time wasted. Review collected by and hosted on G2.com.

What do you dislike?

Currently there is no lead uploader integration with Velocify, the CRM which we use. I would also like to see the more "macro" timing adjustments available in the app. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Ensure that you have a member of your team, or a supervisor, comfortable with software systems management. It certainly helps that in my role I am a dedicated admin for Conversica and our other systems. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

The problem primarily being solved is that of lead glut - in other words, there are many, many high school students that express an interest in a PVA College, but a far smaller number that are both able to attend and likely to succeed. Conversica allows us to establish rapport and get an understanding of where a student is on their journey before ever a rep picks up the phone. Review collected by and hosted on G2.com.

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Enterprise Renewal Specialist
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Conversica has allowed us to provide scaled touchpoints to our lead base as we nurtured leads into our sales funnel. we have been using Conversica for the better part of 4 years or so. We have been able to leverage Conversica to hand off leads through our automatinos to our humans for further development. We have also been increase the speed of response dramatically with Conversica as we at times struggled with speed to lead with iterations of our team. IN our effort to get better information for our team this has been a useful tool to help with our scaled touch strategy in our digital marketing efforts.

One thing I really like is that my reps are able to respond as Conversica free hand - to make handoffs to themself as a way of keeping a human continuity through the handoff. Review collected by and hosted on G2.com.

What do you dislike?

You really need to train it well for it to be effective and not feel like a bot. We learned early on that we needed more responses at the ready to prevent a feel of looping and exposing her as a bot. It was important for us to give the responses some life and have a voice that matched our style and one we had that, it has been far improved. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We are maniacal about getting better leads for our sales dev teams. We are scaling our outreach with Conversica as a way to give a more human feel to some portions of our outreach and have set up a hand off from the tool to our sales development reps. Review collected by and hosted on G2.com.

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AC
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Automation and Salesforce integration are great features. The AI is very natural. Our customers have always assumed they are communicating with an actual member of our team. The conversations are also pretty easy to set up. Our sales team works their contacts in Salesforce so it is great to have all the Conversica data appear on a contact record. Conversica can save your team a lot of time if they will let it do their work for them. The team did like that they had the ability to take control of a conversation at any point in the sequence/conversation. Review collected by and hosted on G2.com.

What do you dislike?

There is not a lot of flexibility in designing the email conversations. I know their systems are well tested and based on data, but we have had trouble getting our sales team to adopt the system because they have been uncomfortable with the language or cadence of the conversations. To provide ROI, Conversica needs to be a permanent part of the sales process. Our team was not comfortable turning over that much of the process to automation. We did a few campaigns that were quite successful and if there was a less expensive version that you could use a few times a year, we would probably continue to use the system. There's no way to control how customers will respond, and they would often respond to Conversica communications months later and ask for CS. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Conversica works best for us as an upsell tool. It has freed time for our reps to pursue new leads while the AI sorts out customers who might be interested in discussing upsells. Review collected by and hosted on G2.com.

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Co-Founder & Head of RevOps
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

Simple to understand tool that allows our sales team to focus on selling and let's Conversica handle the outreach for inbound top of funnel leads. Review collected by and hosted on G2.com.

What do you dislike?

Would like to be able to do a bit more with Conversica fields and layer on SFDC flows when needed. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Go into this tool with a plan. Know which leads you want to the tool to reach out to. Be sure to have your database clean and not include clients on this outreach as will cause headaches for your CSM team. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Great email assistant to reach those top of funnel leads that are your virtual tire kickers to keep reps focused on prospecting and dealing with bottom of funnel leads. Review collected by and hosted on G2.com.

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Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Prompt response in following up with leads.

Helps further qualify leads so our sales reps can prioritize their time with leads who have a higher chance of converting. Review collected by and hosted on G2.com.

What do you dislike?

Opportunity reporting is not an accurate picture - data is skewed. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Conversica is helpful if you're looking for an efficient solution for following up with leads quickly and further qualifying leads. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Gathering phone numbers and best time/day to connect.

Engaging with a high volume of leads.

Persistency pays off. Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best?

Conversica saves time. Instead of weeding through a large pile of cold leads, our AI brings the most promising prospects to the top. Review collected by and hosted on G2.com.

What do you dislike?

Conversica isn't always accurate in the evaluation of the prospect's response. For example, there are numerous times where an auto reply will be constituted as a "hot lead." Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Make sure you have a good IT guy to troubleshoot. AI can only go so far as your IT department allows. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Organizational capacity. We saved many hours (days/weeks/months, etc.) for our small staff. Review collected by and hosted on G2.com.

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UI
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

The ability to scale demand generation knowing that every lead is followed up on. Conversica's virtual assitants have been instrumental in our nurturing in the absence of a large inside sales team. Review collected by and hosted on G2.com.

What do you dislike?

The automation set up for each campaign/conversation and making sure every lead campaign has the appropriate follow up. You need to be on top of it. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Ability to virtualize and automate our lead follow up. Conversica takes the arduous follow up that our ISR team simply doesn't have the time to do. Review collected by and hosted on G2.com.

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Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

I like the ease of use and automation of Conversia and the AI that communications with prospects. Review collected by and hosted on G2.com.

What do you dislike?

There is not a lot of text customization. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Conversica helps us increase productivity with our sales reps because conversica allows them to contact leads when they are hot. Review collected by and hosted on G2.com.

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AC
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Quick response to inbounds leads, doesn't let leads slip through the cracks Review collected by and hosted on G2.com.

What do you dislike?

Inflexibility with the conversation, sometimes you can tell it's a bot Review collected by and hosted on G2.com.

Recommendations to others considering the product:

If you're integrating with Salesforce, ensure that your or somebody within your organization has experience with process builder. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

It means no inbound leads slip through the cracks Review collected by and hosted on G2.com.

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Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Conversica allows an organization to better utilize SDR funds b/c Conversica is essentially a steroid-enhanced version of an SDR for less of a cost in most cases. B/c the Conversica assitsant you set up never gets tired, the assistant will reach out to all leads, everytime, on schedule until they get a response or until all of the follow-up emails are exhausted. If you purchase 5,000 leads per month, that essentially results in the assistant sending out 50-100,000 emails in a month. Even if you have an overachieving SDR reaching out to 120 people each day, that's 2,640 emails, which is paltry sum in comparison. This doesn't mean you'll want to replace SDRs completely though. SDRs are absolutely still needed to qualify leads and dig in to accounts, but looking at Conversica to bolster or supplement a team is a no-brainer. Review collected by and hosted on G2.com.

What do you dislike?

There's very little to dislike. Set-up is easy and the CSM team is great. Reporting used to be a bigger issue in that it was hard to truly attribute Conversica to Opportunities, but they've worked to improve on this. One thing you'll find is that Conversica takes in their Customer's advice and is intent on improving their tool to match their Customer's needs.

The only instance I would not recommend this tool is if someone's average deal size is low. In these cases, it would take too many wins to make the investment worthwhile. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We use Conversica to go after all our lower-ranked leads so that our SDR team doesn't waste time on leads that are less likely to convert into opportunities. B/c of this, we have generated countless opportunities and increased revenue where we otherwise would not have. Review collected by and hosted on G2.com.

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Digital Marketing Coordinator
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Conversica continues a conversation long after the normal sales team would have given up. It is consistent and may sometimes be overwhelming for those not interested, but works great for harder to reach and busy prospects. It will provide feedback to our sales team so they can concentrate on the hot leads while the AI works those that are not quite there yet. It will email and update associates as it deems accordingly.

The new reporting features are very robust, it visualizes everything you would need in one spot. Review collected by and hosted on G2.com.

What do you dislike?

The inability to correct mistakes. The support staff at Conversica are quick and fantastic, however mistakes happen, wrong leads get uploaded and there is no way to turn whole conversations off at a time or stop certain lists from being processed. It is necessary to reach out to support, which is fantastic. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We have been priming prospects and leads with Conversica. It is the first touchpoint we use for fresh lists and it is the last touchpoint we use for reengaging. It fits in the cracks that our sales team creates.

We have also utilized the upsell conversation for current customers. Review collected by and hosted on G2.com.

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AC
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: G2 Gives Campaign
What do you like best?

For a small sales team, there are a lot of untapped potential in marketing leads and Conversica helped us to convert at every opportunity that we get. Review collected by and hosted on G2.com.

What do you dislike?

The consistent follow-ups that aren't highly personalized can seem like spam mail to prospects. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Marketing gets leads that previously wouldn't have, because of inefficiency on the sales team. Review collected by and hosted on G2.com.

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AC
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Conversica allows your outreach to extend past what your team size is normally capable of doing. Review collected by and hosted on G2.com.

What do you dislike?

AI services like Conversica are always working on getting the conversations to be more fluid, more natural. That is an area they are working on. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We are reaching our customers that are in immediate need of attention. Review collected by and hosted on G2.com.

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Senior Manager, Marketing Operations
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Conversica allows our Sales team(s) to focus on the most actionable leads in their queues. Our virtual agent is a great way to warm up cooler leads, separating the tire kickers from the truly interested. What's more, with the variety of skill sets and conversations at our disposal, the conversation never sounds robotic or scripted. In fact, in several instances, we've had prospects apologize for not responding sooner! Review collected by and hosted on G2.com.

What do you dislike?

It took a while to drive internal adoption and understanding of Conversica and appropriate use cases. Many times, our Marketing managers wanted to tailor the conversation far beyond the limits of Conversica's AI's algorithms. I consider this more an internal training issue than an issue with the solution; to their credit, Conversica's success team has been a ready, willing, and able partner throughout our deployment. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Take your time to find the right skill sets and run through the conversations to familiarize yourself with Conversica's hard edges. Maintain a library of commonly used conversational variables for rapid re-use. Encourage all teams to view your virtual agent as an actual member of the team and solicit feedback on the conversations themselves. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Sales receives a high volume of Leads each day and had trouble prioritizing some of the lower value leads. Using Conversica to engage with these "cooler" leads has allowed Sales to focus first on the hottest leads and then shift focus on those people who have positively responded to Conversica's AI-drive outreach. This allows Sales to drive more revenue while sifting through fewer tire-kickers and serial evaluators. Review collected by and hosted on G2.com.

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UE
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Love the customer service & account reps. Always willing to collaborate and help solve problems. Review collected by and hosted on G2.com.

What do you dislike?

The user interface takes a bit to get used to when creating new campaigns/conversations. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Great, effective way to communicate with large audiences efficiently. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

It's a great way to organically re-engage leads. Review collected by and hosted on G2.com.

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AC
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Artificial intelligence capabilities and account rep is great Review collected by and hosted on G2.com.

What do you dislike?

Reporting could be a bit more intuitive but otherwise ok Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Lead generation Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

The increasingly accurate nature of the AI detecting a lead's interest, and the ability for me to easily provide AI feedback is nice. Review collected by and hosted on G2.com.

What do you dislike?

The constant follow-up e-mails can be too spam-like, which causes many e-mail clients to filter into spam folders, or it can cause leads to become annoyed Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Leads tend to be appreciative of Converisca's quick follow-ups when dealers have failed to follow up in a timely manner. Review collected by and hosted on G2.com.

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AM
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

Ability to automate lead messaging--we use it to follow up on scheduling demos, reactivating old leads, moving opps forward, and it does all these functions. Review collected by and hosted on G2.com.

What do you dislike?

Odd interface and awkward customizations. User interface is getting better but it's still confusing. Some of the language customizations make no sense and have necessitated more intervention that you'd think would be necessary. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

All copy customizations are really limited, which can be tricky as a content marketer. You have to look at this as something that'll execute basic tasks, but won't be the best representative of your company/brand. Sometimes our success manager isn't helpful. She recently neglected to tell us about a change we could make to our program that we've been asking about for months. Only found out when she mentioned it offhand. That said, this fulfills a basic need for us in terms of sales follow-up, and it can make a big difference when your sales team isn't very disciplined at scale with that. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Inboxing has been a challenge for us, and Conversica helps us reach more contacts and follow up on essentials, like scheduling demos or re-engaging old leads. It definitely helps in those scenarios where all a prospect needed was a tap on the shoulder, or when it takes persistence to track someone down. Review collected by and hosted on G2.com.

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Strategic Marketing Operations Manager
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Organic
What do you like best?

Conversica helps the Sales team get through a lot of the mundane emailing tasks. We also have a great customer service rep who checks in with us regularly to make sure we are getting the most value from the tool. Review collected by and hosted on G2.com.

What do you dislike?

The current skillset we have are not editable. It would be nice to be able to adjust the copy in the responses a bit so it matches our brand tone/voice. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We have a unique business model where we're trying to convert consumer users to enterprise customers. We are able to weed out a lot of leads by running them though sales assistants. Review collected by and hosted on G2.com.

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Sales Ops Manager
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

Conversica is a simple solution to set up and get running quickly. The variables per conversation are easy to manipulate and understand. The consistency of messaging and delivery of scheduled outreach adds a layer of dependability that is hard to find from your average sales development rep. Review collected by and hosted on G2.com.

What do you dislike?

Overly aggressive sales guy... The reporting doesn't give me exactly what I want from time to time but I use our CRM to supplement that. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

If you are planning on using Conversica make sure to consider the purpose of your outreach. If you are looking for a tool to improve sales or something highly customizable you may not be looking in the right place but if you are looking for improved engagement and increased opportunity count then you are right on the money with Conversica. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Conversica is allowing us to engage with multiple business units concurrently while utilizing our live resources solely for substantive conversations rather than for prospecting. We have a large book of older business that Conversica has allowed us to re-engage with and grow sales from seemingly spent leads. Review collected by and hosted on G2.com.

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AC
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Organic
What do you like best?

Conversica enables us to handle high volumes of inquiries without having to invest in labour. They provide many pre-made templates and allow certain variables to be customized by the customer for the specific purpose or use case. (ie, learning more, upsell, stale opportunities) Review collected by and hosted on G2.com.

What do you dislike?

The reporting is very laggy and sometimes I often run out of patience when trying to see the data.

The conversation templates are good, but our use cases often extend beyond these and there is no room - without significant additional costs - to customize or build these.

The commercialization of what previously free customization opportunities. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

The tool enables us to persistently and proactively provide personalized emails to leads and deliver our sales reps those that expressed an interest in a discovery conversation. This has made our reps more efficient and allowed marketing to scale engagement and lead delivery. Review collected by and hosted on G2.com.

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