Conversica Reviews

Conversica is very easy to use and really helps our marketing and sales team reach out to every single lead. It only takes a few minutes to set up a new campaign and our assistant starts reaching out with very personalized and polite emails in a very timely fashion. Our support team is amazing and always there to help us optimize our processes and automations.

I would be great to have some more self-service options within the platform but there doesn't seem to be anything their support team can't fix or set up.

Conversica is a great tool to help you reach more leads. It's very easy to set up and their support team is amazing.

We receive a large number of leads that are of 'lower' priority for our Sales team. Before using Conversica, those leads would get assigned to our Sales team, but they would either not reach out right away and let the lead go stale or would not reach out at all. With Conversica, we know that every lead is going to be followed up on, and if a lead becomes a hot lead or lead to review, we can send that lead to a real person who can then reach out with a lot of great context to take over the conversation. We love our assistant and talk about her as if she was a real human being.

Conversica is an ideal tool, to constantly monitor the different support cases, providing personalized attention, ideal for each case, the user, that receives, customer service through this application, can feel full communication with the person who is attending, it also works, not only for live chats, but for personalization and continuous monitoring of emails, the tool is very easy to use, you only need the basic knowledge of informatics, and the handling of this type of software, to give it a correct use, and get the most benefit from it.

there is no need to implement a voice system, as it is used in many other applications, in this way you can create a support application, very complete, giving a complete solution for the area of resources, human resources, sales and support, many times it is a bit difficult, explain in detail a case of support with text, or specify a sale by this same means, by voice, you can infuse more concentration to the person with whom you are talking, and give a higher percentage of acceptance of what is speaking, for sales this is something very important, and I would like this application to count this function, so as not to have to, in certain cases, revive other applications, although the main idea of this application is for other uses, but it would not be more, add this feature.

It is an ideal tool, to give a detailed and personalized follow-up to all types of clients, thanks to this, complicated sales can be made, giving a better satisfaction to the person with whom a communication is being established.

We have a more timely communication and follow-up on each of our clients, providing support to each of them more personalized, this way we get better results in the sales factor, since the client feels, that we are really interested in the, and not simply we want to sell you something, if not give you the best service, before, during and after carrying out any transaction.

Love how the assistant is working with you to close your leads. Helping connect you with leads that may need more support to close the deal. I love being able to see all of the responses and that it alerts you to those leads that need more attention. The reporting is amazing and the dashboard provides very quick information on how your assistant is doing. Another bonus is that you can change your messaging if you are not seeing the responses that you need. We have found that the weekly team calls are important to the success of the launch and the team helps with finding new ways to message clients.

Some can find the assistant's persistence a little much. Sometimes the AI can misread a response and not answer the question appropriately. Overall, the feedback has been really positive and clients don't realize that it is an AI tool.

Tweak your messaging as needed. This is not a set it and forget it product. If you are not seeing the return, test new messaging and see what works.

Reviewing leads obtained at a conference to provide information on product and close leads. The reporting and communications provided automatically everyday allows me to quickly reach out to those leads that need more information or support prior to making a purchase. The ability to work with the amount of leads and responses simultaneously with the AI tool has helped me focus on the hot leads and easily removes those leads who are not interested in moving through the process. This is important when you have limited staff to manage the communications with these leads. I said it before, but the dashboard is very helpful with reporting to management. The ability to quickly see the amount of leads, emails and responses with every time you log into the portal is helpful.

As a Head of Marketing whose department's primary objective is to drive quality leads, Conversica is one of few third-party tools we have incorporated into our marketing toolkit. The results we have seen in fewer than 60 days are nothing short of eye-opening. Such an efficient tool with REAL bottom line results.

The only area for improvement would be a way to track Conversica closed-wons on the Conversica dashboard.

Look at your low-hanging fruit - if there is an opportunity for AI to engage your customers, Conversica likely has a profitable solution.

We are currently using one of three use cases and are engaging leads in our nurture campaigns. We currently have identified through Conversica more than 75 HOT LEADS and have closed more the 20 leads. All while continuing to keep the funnel of new leads filled for our sales team.

It works..... I use Conversica to find new business. It puts me infront of new potential clients regularly, and based upon optimization , my responsibility, it will work and do this task even more regularly. For my uses of Conversica, which is interest outreach I do need to find and develope more ways to originate organic leads to then be put into Conversica.

My ROI is not a one conversation and done, it could be anywhere between 1-6 months, it would be nice if because of this timeline I can have a plan catered more towards my timeline. Though it's up to me, I need a "nanny" lol....... My success manager is great, as she is with everyone else, I would appreciate spontanious reccomendations on better uses of Conversica for my needs.

Know the product in and out before purchase this includes understanding how it's best going to be used to help you, theorys aren't sufficient, you must understand how conversica will apply towards putting you infront of more of your potential clients and once they do if you've implemented optimally how your going to service the new amount of work

We are solving financial bottlenecks in small and medium enterprises through correct debt placement. Placing us in front of new clients offers the client an opportunity to be exposed to a better business financing tools that they may not have otherwise found.

We have been using Conversica for about some time now and have been awed by our underlying results. The dedication rate we have seen with our leads has been significantly higher than we foreseen. We have unequivocally been utilizing Conversica for event invites anyway are anxious to see what happens as we layer in additional sorts of advising to our leads.

As a rule, it is an extraordinary program, I basically wish that it would allow you to change the dialogs and lead contact handle more. In any case, the nonappearance of customization hasn't shown any monstrous troubles for us. We have made sense of how to work with the standard program and it gives mind boggling results!

Conversica will enormously extend your capacity to interface with your prospects and customers. In any case, don't approach this as a 'set it and disregard it' resource; Admin as well as reps ought to viably screen and interface.

We have experienced a high email duty rate with our new business improvement partner (around half higher than foreseen) since pushing three months earlier. Robotizing the lead/prospecting is never again a torment point and our Sales bunch are anxious to work leads checked by Conversica.

Only Everything. This product insures that every lead is followed up on in a timely fashion and more importantly than the speed, it is followed up on every time. We never have leads lost in the flow of the daily grind, our assistant never misses a beat. On top of that, we get better contact information, and we take the lead from an MQL to an SQL without ever having to have a live person speak with them. We can now serve up the best of the best leads to the sales team.

I can't think of anything. I am not just blowing smoke, so far nothing has been anything that we dislike. Our only hiccup came from the data WE fed to the beast.

Don't hesitate. If you need this type of follow-up on your leads flow then you cannot wait another day.

Conversica and our assistant has proven that we, the Marketing Department, have been providing good leads all along and that they were getting lost in the shuffle. The sales team is great, but they are busy closing deals and not always being the best at following up on leads, especially EVERY lead. Our assistant never misses a lead and she also reengages with our current clients to upsell our other product offerings. We now can sleep well knowing that every form fill, tradeshow, event, or purchased lead is ALWAYS being contacted and moved through the funnel.

The product is geared to help manage lead generation and nurturing (old, cold, and new leads). The product seamlessly works into our flow, is reliable, has solid reporting, and most importantly is clear about what steps to take next + lead handoff. Conversica is a solid partner and it's been a great investment for us. Conversica's service is phenomenal. They've been one of the best marketing technology stack partners I've ever worked with. The product is great, and their service and support is beyond top notch.

We are an enterprise software sell, so the initial conversation templates are a challenge to fit within, but we make it work, and I understand why these are limited -- to reduce spam and junk.

We've been able to ramp up our lead production while not suffer quality or lead handling. Our inside sales reps can manage leads better and handle the lead flow smartly with Conversica. They work directly within the tool in Salesforce.

We love having the ability to reach out to our customers and engage them about their business without having to make 1-1 calls each time. The email conversations are structured in a way that sounds natural and familiar to our customers, which helps drive engagement.

We have had to work on the persistence of the tool, since we are not using it to capture new customers but to engage with current customers. It was a little too aggressive initially, but Conversica worked with us to improve the timing of the follow up.

The reporting dashboard could be slightly better in that we are unable to view all of the data in one large file that we can manipulate.

Our Customer Success team manages over 17k dealerships, along with all of their body shops - so utilizing this tool to help cast a huge net has been a game changer. It allows us to provide very targeted messaging in mass, and find the customers that are truly interested in having a deep dive conversation about their business goals.

We have been using Conversica for about a month now and have been impressed by our early results. The engagement rate we have seen with our leads has been much higher than we expected. We have specifically been utilizing Conversica for event invites but are excited to see what happens as we layer in additional types of messaging to our leads.

We have only run into one concern so far with Conversica. Nothing we haven't been able to work around but something to be aware of. The first is that once leads are loaded up and assigned to a conversation, any changes you make to that conversation will not apply to those leads. The change only applies to leads loaded after that change was made. Not a deal breaker but it would be nice to have a little more flexibility there to make changes mid-conversation.

We have been using Conversica solely for event invite conversations up to this point. Our assistant reaches out to see if our leads would be interested in attending an event and speaking with a sales representative about our current package offerings. We filled all of the spots at our last event using only our Sales Assistant to send out invitations. It has only been a few days since the event and we have already seen sales generated from these leads.

It is a great way for us to follow-up on open opportunities and current prospects. We simply upload our lead list to Conversica and the AI does all the work. Then, we can focus on only those leads who respond and have an immediate interest.

Overall, it is a great program, I just wish that it would let you customize the conversations and lead contact fields more. However, the lack of customization hasn't presented any huge challenges for us. We have learned to work with the standard program and it provides great results!

While Conversica is a great tool, it is quite expensive. So, if you are considering it, make sure you have the resources to support it. You need to have at least one employee to manage it, as once you upload your first leads you will start getting quite a few responses. The lead responses have to be reviewed by a person. The AI really just does the initial legwork of getting your leads to engage with you, and then it is up to your sales team to close deals.

Prior to Conversica, we had to have one of our full-time sales and marketing employees spend a large amount of their time following-up on open quotes and sending email blasts to prospective customers. Now, Conversica has allowed us to take this off of this staff member's plate so he can focus his attention on answering questions from hot leads instead of spending all his time cold-calling. Our engagement rate of the individual quote follow-up emails and our email blasts was extremely low. We would send out emails thanking leads from tradeshows for stopping by our booth, but receive only about a 1% click-through rate and rarely would we receive a direct reply from one. Now, Conversica gets us a 30 - 40% engagement rate from these same leads! And, it is far less time consuming to set up a campaign in Conversica than creating a custom email blast. We are saving time and money all while increasing engagement and win rates.

If you're implementing Conversica, then you cannot ask for better support than you'll get from the Conversica team. We still have bi-weekly meetings to discuss how we can optimize our conversations. We are also very happy with our overall ROI,.

The initial integration was difficult, and it still takes a significant time investment to set up the back-end components in our email marketing system whenever we make new conversations.

Conversica is able to screen our leads and qualify them before the sales team sees them. As a result, we have been able experiment with efforts that focus on quantity over quality, and then trust Conversica to screen them.

I like its ability to process natural language and read the responses we get. I also like that the system's responses have enough variation that it seems like a real person instead of a robot assistant.

We really disliked that we had to have someone authorize the use of our brand name (which is a .com) every time we wanted to include it in a message. This really slowed us down in developing new content. We also didn't like that some of the variable combinations were inflexible, or that we could only use one verb (e.g. attended, registered for) at a time. In many instances we had groups that did one or both.

This is best for larger enterprise. We only have a finite number of real estate agents we can sell to, so even if we kept the product, we would likely run out of contacts.

The problems we were trying to solve were in reengaging aged leads. We wanted to try Conversica to see if we could follow up with aged leads and not have to add staff or hours to this project. This worked for us, and we were able to close some deals, but ultimately, we did not have the lead flow to make this work.

The results that Conversica has delivered for us our outstanding. We are able to identify opportunities much earlier because we utilize Conversica rather than solely relying on prospects to build up their behavior score in order to reach sales. Additionally, our customer success team is top notch - we have both a customer success manager and technical manager assigned to our account that are incredibly responsive and continuously offer optimization suggestions.

The character limits on the conversations can be tough, but they're enforced for a reason.

Conversica allows us to accelerate the rate at which leads become MQLs. Rather than solely relying on leads to build up their behavior score in order to reach sales, we put lower quality leads into Conversica to identify hand raisers that want to speak with a rep immediately.

Conversica's artificial intelligence is like having another employee on staff that never calls in, is always working, doesn't have to have employee benefits and on top of that she gets amazing results! Our account manager, Derik Hettinger, is awesome! He has made our transition on to using Conversica very smooth and is a very creative thinker when it comes to using our AI to its fullest potential.

That my AI can get a hold of people I have tried to get a hold of over and over but never could reach them, so not really a dislike!

It's the best employee you could ever hire!

We are finding we are able to make the most with our time each day using Conversica. Our AI does the heavy lifting by weeding out the interested buyers from the non interested buyers four our business.

This is a really robust AI conversation tool with honestly no competitors. I've checked! If your database is large enough, you'd be crazy to not have a tool like this operating in the background, working dead leads and driving business automatically form otherwise unused resources.

The price. It is eyewateringly expensive. The price is negotiable, which always leaves me wondering if I've been hosed or overcharged when the deal is done.

Do careful calculations of your ROI. They'll present you crazy, pie-in-the-sky numbers from sales. Trust your own analysis instead. Oh, also, they'll push for annual contracts, but they do monthly agreements if you object.

Automated and controllable SDR outreach. Plus, we get to say our hardest charging sales rep is a robot!

Conversica's AI Sales Assistant is like having another team member on the sales floor who is working around the clock to uncover sales opportunities for our sellers. She is professional, resilient, and can have conversations simultaneously with thousands of potential leads.

The opportunities are endless on how you can utilize the sales assistant to move your business forward, but you have to invest more and upgrade to increase use cases and/or assistants. Would prefer to split up the initial emails for the month how I see fit for our business during the evolving campaigns and needs across each year.

We have thousands of low scored leads, we find value in connecting with these leads and uncovering opportunities, but not at the expense of using our sellers. Our AI assistant has found needles in these haystacks.

Conversica's virtual assistant has the persistence and yes, the personality, to break through and reach prospects. The assistant learns what conversations work and relentlessly tries to engage. Surprisingly, the assistant breaks through where human sales reps often did not. The assistant has completely replaced our human business development function.

Integration with HubSpot, our marketing automation platform, is primitive at best. While data is shared between the two systems, it's buried and not visible forcing users to do a lot of back and forth between the systems. A few simple fixes will solve 80% of the issues but a deeper, more robust API level integration is needed to truly harness the power of the platform.

This product can radically change your sales engagement process. It's not a threat to sales but shifts the burden of trying engage every lead from a human to a machine that can do the task more effectively through email. Some leads still require cold calling as email isn't the right way to reach everyone but this tool will definitely improve your engagement rates.

With Sales managing multiple tasks, it's easy for leads to grow stale waiting for follow-up. Conversica doesn't have that problem and relentlessly works each lead to get engagement. While the assistant can't break through and engage with them all, it is still able to collect information (new phone numbers, etc) that Sales can use to help in their efforts.

The product itself is fantastic. It has freed up a ton of time for me and my team. We've implemented Conversica as a lead retention/follow up system and it has helped us convert deals that would have otherwise slipped through the cracks.

I had only one issue, but I wouldn't say it was a dislike.... Adding a feature that allows you to customize the amount of times any grouping of data points will be contacted would be extremely useful!

Request Marisa M. as your success manager! She's the best!

*Additional info on price* They have customizeable plans to suit your needs. They are very understanding and will assist in creating a plan for you to achieve the ROI you are looking for!

Lead retention/follow up. When you leave these two things up to a machine, you can feel at ease knowing that it won't forget to do something you set it to do.

The platform takes a lot of the follow up work out of the agent's hands. As a marketer, you can rest assured knowing that the leads aren't being wasted by lazy sales people. Additionally, Conversica is great at heeding customer's feedback and implementing new features that are asked for.

Some of the batch tools still aren't quite there. For example, having to add 90 agents one by one is a major pain!

Following up with older leads that agent's may not want to deal with. Conversica has been great at turning nothing to something.

Our virtual assistant is exactly as they describe her, polite but persistent. She works the emails, and gets people engaged.

There are still some slight bugs to work out, like if somebody forwards the AI email to another colleague, there is no way to track that email. If the colleague then tries to respond to the AI, it goes into a black hole. This is quite infrequent, but it has happened and should be fixed. (problem as of Feb. 2018 and they said they are working on it.

Top of the pipeline movement. Getting people engaged that were no longer engaged, or were never engaged. Cross selling of products to existing clients.

Customer service is outstanding. Derik Hettinger, our Customer Success Manager, is one of the best customer service reps I have ever dealt with. Extremely attentive, positive attitude, and extremely quick to assist when we had a couple of minor hiccups (all of which were my fault). Derik, as well as Derek Dzik, are tremendous assets to the company.

The system can be a little tricky to use if you have a complex CRM environment. It took me some time to set up my campaign criteria in order to be extremely specific about which opportunities we added to the Conversica system. The functionality native to Salesforce also isn't great for measuring campaign ROI for Conversica. We had to do a little custom development to make it work right, but we eventually got it.

1) During your setup phase, get it all done as quickly as possible. Dedicate a day to getting it set up, and you can do it quickly. You pay for your trial period, so you want to make sure you're getting your money's worth as much as possible.

2) Figure out how to bucket your opportunities ahead of time. Figure out the exact criteria that will help you determine which opportunities to add to the system, and which to exclude.

3) Do some ROI analysis up front so you truly understand how much additional revenue you need to generate in order for the purchase to make sense for you.

4) Have a dedicated administrator. It isn't a big task, but someone needs to understand the system and maintain it.

The business problem is twofold: 1) We wanted to increase our appointment rate for new opportunities interfacing with our company. We were previously understaffed to convert every new lead into an in-person appointment. Conversica has helped increase the appointment rate by conducting diligent and persistent follow-up for us. 2) We are using the re-engage conversation to refresh interest with old prospective customers that were never closed. Our business is extremely high volume, so Conversica has been extremely helpful in contacting our high volume of opportunities. We've had tremendous success in our first six months with closing deals that otherwise would have gone uncontacted or lost to competitors.

Conversica is the next best thing to a sales assistant and is able to move a lead through the sales funnel so that your sales people can focus more on "hand-raisers" and not "time-wasters."

The emails are effective, but would like more flexibility with the email templates.

As with any messaging, segmentation is key. If you're able to segment your leads based on the actions they've taken, product/solution interest, industry, etc... you're going to see results using Conversica.

As a growth marketer, one of my key goals is to increase the quality of leads so Sales can work smarter. Conversica takes leads and qualifies them until they're ready for a 1:1. Saves a lot of time and enables Sales to focus on the most qualified leads, first.

The results are very easy to report on. There's nothing to manipulate to see the results that you want to see. Plus, you have the ability to see everything in the dashboard at a granular level. And the customer support is far and above anything we've experienced. Our customer service manager, Derik, could not be easier or more pleasant to work with. He is readily available to answer any and all questions, as well as provide personal one-on-one time when needed.

The only issue I may have would be in setting up your own messaging. Luckily, Derik is so helpful that I never had to face that alone.

We are experiencing a significant increase in engagement, as well as follow-up from our sales reps. They are more motivated and confident to move forward with prospects who have already responded favorably. In a very short time, we've seen our opportunities on the rise.

Ease of implementation. Whether it be with Salesforce or simple FTP uploads, it's pretty easy to create new conversations and test different language.

Some limitations regarding campaign attribution. Our rep Derik does a great job pushing his team to get requests through the pipeline though!

Like that it takes a load off our call center agents so they can focus on closing deals rather than calling out all leads. Conversica does a great job flagging Hot and Engaged Leads for our agents to focus on.

Conversica has made is so all of our leads have a personal touchpoint. High engagement with leads that aren't open to a phone call yet. My sales team is easily able to find the hottest leads and reach out for conversations.

Not much to dislike about Conversica. The system is very easy to manage, setup, and use.

If you have leads that aren't being worked then Conversica is a great option.

We work more leads now than before with 1:1 emails. With the number of leads we generate our sales team can't keep up, Conversica allows us to reach out to all of our leads allowing our sales team to work the ones that engage first.

I loved the how intuitive the A.I. assistant became. The fact that you can train the software to recognized and reply accordingly (even reply yourself as the "assistant") proved very effective in a short amount of time. Also, the conversations were approachable and people were happy to respond back to the A.I. assistant.

There are a couple of things that I would improve with Convevrsica. The first is to allow custom conversations. At times we found that the first conversation of our A.I. assistant did not allow certain copy that we felt was necessary when initially approaching a prospect. Fortunately, Conversica worked with us to help develop the right first message. Another aspect of Conversica I would improve would be to further integrate into Salesforce. I would be great if our A.I. assistant could recognize certain activity actions taken within the contact/lead accounts and know not to reach out in case a salesperson was already in communication.

Conversica brought addition lead generation from people that we found difficult to connect with. Our A.I. assistant was approachable and friendly, yet assertive enough to warrant a response. Because of our initial investment of Conversica, we so incredible ROI within a short amount of time and management was able to forecast additional revenue by the end of the fiscal year.

With our Conversica assistant's pleasant persistence, we're able to reach hundreds of new contacts each month to move them into our sales process, as well as engage both established and inactive customers that our account teams have not been able to connect with.

The ability to customize key variables within conversations, but still be able to rely on their experience and research makes implementation easy.

Before Conversica, it was difficult to prioritize our reps' time, and now we're able to focus on those most interested in continuing conversation.

Conversica's account team was amazing for getting us up and running, and remains very attentive to ongoing support and questions.

One area we find challenging is inability to build suppression into active contacts to automatically discontinue messaging within a conversation, such as once a new contact makes a purchase, and would no longer be part of an Inbound lead conversation. Along those lines there would be great value in the ability to apply more meaningful and measurable dispositions within Conversica, such as when a call or meeting occurs. We have so much volume -which don't get me wrong, is a great problem to have!- that we need to be able to more seamlessly move our customers from one conversation to the next, and be able to more effectively report on the outcomes. This may be simply that I'm still learning the specifics, but the status data that passes back thru our HubSpot integration isn't clearly defined enough for some of the metrics we'd like to track for analysis.

It would be helpful to have an in-app account summary of business rules, such as the hours worked, duplicate suppression criteria, etc.

Limited flexibility to use linked text, though the Drive Action add-ons are a step in the right direction.

Conversica will vastly extend your capacity to connect with your prospects and customers. However, don't approach this as a 'set it and forget it' resource; Admin &/or reps will need to actively monitor and interact.

We're still relatively new to using Conversica, but we're now able to proactively begin building relationships with our new customers as they come in the door, and provide our Sales Reps with better targeted follow up. As our customers on-board and move through our customer lifecycle, Conversica is helping us establish account review expectations, and more effectively connect with our existing customers, with the ultimate goal to help drive better retention.

It's been about 1 week since our assistant kicked off the platform and the response rate was at least 10%, whether it be good or bad, and that rate of response for someone in the mortgage industry, is literally 10 times what we are used to!

I think knowing the extent of the role I would need my corporate IT to play in order to get this off the ground would have been helpful, and I don't think this was something that wasn't discussed, I just think that my lack of understanding, even though it was communicated to me, led to a lengthy on boarding process. My corporate IT and corporate in general, who were less willing to be involved than I had thought, were certainly the catalysts behind the issues that I experienced.

That's easy: follow-up with old leads. So far the benefits have been re-engaging what would be someone else's new client if we hadn't connected with them.

I love our customer success team - they went above and beyond to ensure our implementation was a success and continue to do so post go-live. Every time we come up with a unique/complex use case, they're able to come back with a few solution options and provide a recommendation.

This isn't really a con, but like everything else, it continues to learn based on your feedback. When we implemented Conversica beginning of the year, the AI didn't have much knowledge. This require us to continusly monitor the leads & their responses to ensure it's being flagged/routed correctly. For example, there were some responses that the AI wasn't able to flag correctly. However, this was easily fixed once we provide our feedback to Conversica.

Conversica enables us to scale lead outreach and most importantly identify quality leads to our sales reps. We get a handful of leads routed to reps, but were noticing a significant number of "bad leads". With Conversica, we were able to pass quality leads (or ready leads) over to sales to follow-up. Conversica doesn't replace our sales rep role, but helps with identify whether the leads are truly "hot" before passing over to the sales team. Conversica allows us to reach out with that personal touch and smooth hand-off transition to a rep.

Our finance consultant at Automotive Lease Packaging, at times they find it hard to keep on top of their follow ups as there are constantly new enquiries coming in. This is no longer the case with the help of Ellie (Conversica).

Instead of being overwhelmed with overdue follow ups and the feeling that they are letting their customers down, they have the peace of mind knowing that there is someone there liaising with their customers on behalf of them.

It’s great having Ellie (Conversica) email them and alert them of any progress, and replies that their customers have sent. Not only does this help them get on with their other work, but it also helps build customer repour between our company and our customers.

Conversica has done an amazing job at creating a virtual assistant that’s not only smart and responsive, but one that takes a personal approach. I would recommend this software to any company!

Since the introduction of Ellie (Conversica) into our sales process, we have noticed a significant improvement in terms of losing clients due to the lack of contact OR taking too long for them to be contacted by our consultants, which in term results in increased of sales. As Ellie (Conversica) is intelligent enough to identify keys words in the conversation (emails) to alert us when an enquiry is at risk or when an hot opportunity has raised.

Monetary speaking we having been getting a great ROI from Conversica, i will go as far as saying the BEST ROI we seen from any of our previous technology partners.

Technically speaking, the integration was a breeze, the team (our account manger, technical support and developers) at Conversica have always been very professional, patient, responsive and accommodating. This is especially important for us, as we located on the other side of the world (Melbourne, Australia).

there isnt anything to dislike about Conversica.

There really isnt any to lost but plenty to gain with Converscia!!!

The most obvious one is the ability to get in touch with our prospect client, as the conversations (emails), all seen so natural and Conversica was able to taking into account the way we Australian speak/write, in the 2 years of using Conversica, we've only ever had one client asked if Ellie (Conversica) is American.

As we relay heavily on online enquiries, the ability to get in touch with the clients in a reasonable time frame is crucial to the overall conversion of the enquiries. And often Conversica's AI was able to pick up the tale tale signs in our client's email response and alert us of any enquiries thats at risk as well as any HOT enquiries. As a result our consultants would be able to get in touch with the clients before they went to a competitor and/or was able to close the deal at a timely manner.

The greatest benefits we've seen Conversica delivered was, it had reduce the number of LOST opportunities and RISE in conversions.

One virtual assistant just took over the monotonous task of following up with leads for five of our out-bounding sales reps. With that said, our sales team can now focus on setting up calls with vetted prospects that are truly interested in learning more about our services.

Not so much a dislike rather a "nice to have" is a better technical on-boarding process to get Marketo programs and Salesforce reports set up on day 1. Although the Conversica dashboard is good enough for starters, larger SaaS accounts will need a one stop shop to get their technical stack integrated and running as quickly as possible.

If you'r interested in paying 1/2 of the cost of one out-bounding sales person, go with Conversica.

We have experienced a high email engagement rate with our new business development assistant (approximately 50% higher than expected) since launching three months ago. Automating the lead/ prospecting is no longer a pain point and our Sales team are excited to work leads vetted by Conversica.

The staff and support are really great. Our Customer Success Manager, Kourtnei McQuaig, is always there for us and bringing new ideas to the table to engage our leads. Over the years, Conversica has allowed us to connect with leads that wanted more info and helped us to filter out those that do not so we are not spending resources on trying to convert them.

Reporting and the dashboard have never been as robust as we would like. We were told a new dashboard that is more user friendly is on the horizon so we look forward to that.

If you are looking for a unique way to engage leads, using the AI is a great way to go. Our customers seem to respond well.

The biggest problem we have solved is gaining phone numbers for leads that come into our system with no phone number. We message 4 cohorts of leads currently and this has been our largest converter. We have some new use cases on the horizon that we look forward to testing.

The product for us has meant we can deal with our "lower" value leads on mass so our sales guys can spend more time on the hottest contacts, whilst ensuring no lead gets left behind - this has been a game changer for us. Looking past the product itself, the team we have been working with at Conversica have been flawless. From the sales process to ongoing customer success, they genuinely care and treat you as a partner, not just another customer.

Nothing so far - they have made some great changes to the dashboard recently which was a slight bugbear for us originally, but not so much anymore.

There are not too many companies in the AI space offering the service conversica are. I would suggest that you set up reports during your implementation phase to begin tracking the opportunity attribution from the beginning. This will mean from day 1, you can see not just how many leads it's driving, but exactly how it's impacting your pipeline.

The way the product works is to identify those genuine opps from leads you wouldn't want to necessarily prioritise. Previously we may have 10,000 contacts to follow up with from certain events which our sales teams never would have gotten through within a reasonable time. Now we take the best contacts we want to follow up with immediately (using other tech such as predictive lead scoring apps), along with our "ideal" company profile to send straight to our sales team, whilst conversica deals with the rest of the contacts. Should "Anna" identify a good response from these leads, she flips to MQL, alerts the sales rep and that contact goes to the top of their dial list. So far the results have looked extremely promising with "Anna" now helping contribute to a substantial pipeline.

It's more affordable than hiring another sales person and the touches and engagement vastly exceed a reps by no small margin.

Conversica is a phenomenal tool that will undoubtedly help companies 1. facilitate their current sales environment by passing a lot more meetings to Sales Reps and 2. have their SLAs of a certain number of touches per lead met with ease.

After setup, it pretty much runs on its own to bring more opportunities to an organization.

The admin user interface is not the best, but Conversica is rolling out a new version soon that looks to be much improved.

Also, associating Conversica leads with an Opportunity isn't the easiest. Again though, they are going to correct this in one of their next releases.

If you have a lot of Programs in your Marketing Automation tool (if you use one) and you don't already have a friendly campaign name field populated within each campaign, you may be faced with having to manually update all campaigns with a flow step to populate this field.

I would suggest using Talend or some other Data Integration tool to do this within a few minutes on the back end. It will save 3+ days worth of work.

We have a large amount of incoming leads, many of which would never get called or emailed by sales. Conversica helps us get meetings out of these leads that otherwise would have been lost or at the very best delayed considerably until the lead had already moved further down their own buyer journey, allowing other competitors to be in the way.

Through Conversica, we can warmly and effectively touch leads that would have been left been and also go after Recycled leads that reps were not able to reach.

I appreciate that Conversica gives me an opportunity to continuously reach out to potential customers while still giving me the freedom to personally contact those who have immediate interest. Not every lead in the world can be the best lead in the world, but with Conversica, it still gives a personal touch to those customers that may need an email as a warm introduction.

That warm hand off goes a long a way.

Their latest update to speak on behalf of Conversica was a nice touch!

The ability to download the reporting to a CSV.

We do not have a direct integration with Conversica with our sales/CRM so most of that falls on me to do which is ok, but any small bit of downloading help from time to time.

Our number 1 concern is that we want to ensure that each customer feels important no matter how big or how small they are and that everyone deserves a personal touch. With Conversica it allows us to reach out with that personal touch to everyone we need them to and we can follow up with those that are interested in working with our company.

I like that it bubbles up opportunities amongst all the noise in my database and re-engages people that I may have thought were "cold" super easy as I dont even have to do anything with it as its integrated with SalesForce

sometimes it can reach out to a prospect after a prospect tells me not to contact them anymore but Im sure that's my fault for not understanding the tech fully

Good add on for Salesforce in Sales

Re-engaging cold leads to get them warm!

At first, I was skeptical about how successful we could be when we implemented Conversica. To my surprise, we generated 15 additional deals in 3 months thanks to Conversica. That was only with 1 conversation.

Now, we're ready to hit the ground running with additional conversations to keep the momentum going. They're slow to fulfill enhancements, but do give them a try. You'll be addicted to success soon enough.

But seriously, Conversica does need to invest in more resources and build out the necessary enhancements before clients pull their hair out. Other than that, I highly recommend Conversica.

The pace it takes for current enhancements and the ability to add more in a timely manner.

Currently, when leads/prospects email attachments, they do to the Conversica Black Hole. We need to get all attachments directly sent to us. Also, we need Conversica to switch conversations for a given lead. For example, using Conversaton A to accomplish Action 1 and then use Conversation B on th esame lead to accomplish Action 2,... This is crucial for us.

You guys need lots more engineers working on this right away. This product is great at accomplishing conversions, but is incapable of changes or to expand the features to meet the goals. I've requested multiple enhancements that were common sense, but I keep hearing that it'll take time,....

We're trying to fund all small - medium businesses with capital they need to grow and expand. Conversica helps our staff accomplish more with less resources.

The support team is excellent, as well as the analytics platform. Their new analytics dashboard allows you to have deep insight into every campaign you have running, as well as how each of your team members is doing.

There is nothing that I dislike about Conversica at this time.

If you have a good understanding of where your l leads are coming from- then Conversica will be much more successful for you.

We had a a couple hundred of leads coming into the funnel every month from our marketing automation efforts. We were scoring each lead and passing them over to the sales team. Once we decided to use Conversica, our entire sales process changed. Every in bound lead is now being touched by our Conversica AI and being vetted before they even head over to my sales team. It is a very huge time saver to have them onboard.

The ease of use. The UI is great and designed really well. It is easy to set up 'drips' to nurture leads. And the concept of Conversica saves our sales reps TONS of time - so we know exactly when a lead is ready to be contacted.

Integration with Salesforce is a little tricky. It isn't easy to associate Conversica leads to current process' in Salesforce. For example - we want leads that come in from Conversica to be assigned using our Round Robin custom assignment, but it has proven very difficult to get this to work effectively.

Nurturing our leads and contacting them exactly when they are ready. This program allows our Sales team to focus on the leads that are the highest priority according to the leads specific responses. It's like an assistant for each sales rep that qualifies their leads!

I absolutely love my customer success team. They went above and beyond to ensure our implementation was a success, and they are constantly giving us great feedback to help us continually optimize the way we use Conversica for our leads.

This is not a turn on and forget system (like most systems honestly). With that said, Conversica comes with empty knowledge sets so your particular AI needs to learn from the feedback you send. This requires some work in monitoring lead messaging on a regular basis so you can send feedback to Conversica to improve your AI assistant. I wouldn't say this is a con, but it does take a little bit of work from you and your team.

Conversica enables us to scale lead outreach. We get a number of leads from all channels and with a limited sales team, we aren't able to follow up with every lead that comes into our database. Conversica enables us to do outreach to EVERY lead and keep them engaged.

The support is great! Ruby regularly brainstorms with us on ways to get the most out of our agent. She also helps us get the backend help as needed.

I wish the conversations were more customizable.

We are using Conversica mainly to reengage with contacts that have dropped off our radar. We have had great success in having them respond and many have continued on to purchase.

We have a lot of inbound demand of MongoDB. Filtering out who are the most qualified leads at any one point in time is challenging. Conversica's AI and campaigns were easy to set up and have provided instant value to our team.

The pricing scheme based around total contacts is a bit challenging. I'd rather pay per campaign type that we create.

We are now able to respond to all of our inbound leads in a timely manner and immediately filter the best opportunities to the top of our sales team's queue.

the idea of being able to leverage artificial intelligence to interact with our customers in an automated fashion.

we have received multiple complaints from our employees and customers with regards to the responses that conversica provides on our behalf. very seldom is there a positive interaction, as the robot is unable to establish a genuine connection with human customers.

conversica billing support is not great. they also interpret the contract terms heavily to their benefit and will not offer assistance when wanting to cancel. they instead continue to insist we use their flawed software and spam our employees with unrequested reports to help justify their expense and existence.

we were hoping to take the follow up burden off of our sales staff. what we found was that we were providing a busted crutch instead of something that added value to our staff or our processes.

Conversica has helped us to improve lead quality and drive more interaction with our early pipeline. It has been far more accurate in responses than I expected.

Lots of alerts. I would argue almost too many at times.

Give it a try. It has been far better than I anticipated. I envisioned way more issues with accuracy. Conversica has been accurate and responsive to feedback from my users.

We are re-engaging with contacts that meet certain criteria and doing so at scale and with far less headcount needed. COnversica is helping my team scale efforts and do far more outreach with less human effort.

It has been a pleasure working with the team at Conversica, they are VERY responsive and their experience has added to a very smooth, quick & successful implementation.

The Salesforce integration is very mature, where we have been able to deeply integrate our marketing platform (Hubspot), Conversica and Salesforce.

Conversica is very intuitive - where it improves itself using a simple interface our sales reps can control - with very visual management dashboards to ensure we don't miss any oppotunites

Honestly, I have not had any issues or problems with working with Conversica.. so I have nothing I dislike about this! There are some limits on how many leads you can work with, though would expect this with any pricing model

Buy it!! Can't stress more the value of how this software can impact your business & customer experience

We have successfully (in less than 2 months) automated very manual processes of inbound lead handling, thus saving us two SDR resources across our organisation. Furthermore we have been able save our reps 2 hours each per day in lead followups using Conversica.

We are now looking at expanding it across other areas of our business for followups on Webinars and events - Conversica ensures that all our leads are responded to and are handled in a professional manner. We run a global organisation and I can apply this to all regions so far inc USA, EU and APAC.

Brute-force Intent! why mickey-mouse around with a whole lot of predictive/scoring etc? Strategically and correctly ask. The persistance and timing is something no human can achieve ont hat scale.

Nothign really, been an amazing tool - no complaints

Be smart about what you feed into the system. it's all about having the right leads. remember: garbage in, garbage out.

We have a huge influx of leads, people doing meaningful activity on our website. WIth an internal lead devleopment team of 5 - there is no way they can effectively reach out to every lead, and be persistent. Conversica allows us to do this and then get only the right ones connect to our lead development team i.e. the ones that are ready.

Conversica's product is consistently evolving and helps our organization reach prospects that would have never been personally reached out to on a consistent cadence. What i like most is that my Customer Success Manager, Breanna, is very knowlegeable and responsive. I ask a lot of questions, so thank goodness for her and the Conversica team’s patience and quick turnaround.

I can't think of anything at the moment.

Be honest about your goals/expectations with your success manager - they know their platform well and are very insightful on industry best-practices.

We’re able to ensure that every prospect interested in our product/content is consistently followed up with, by our AI assistant.

The product is interesting and works well. Easy to use and great results. but the back end of stuff just isn't worth the time

There in-house processes like accounting are poor. They have forgotten to bill me, charged my credit card with no warning, forgotten to invoice me and charged my card. And the follow up is terrible. This has turned someone who was an evangelist for their company into someone who would never recommend it, even with the product being good. The rest of the stuff really makes it too hard to deal with this company

Dealing with the accounting issues made this to difficult to deal with. Three times over a year I had to get into the weeds to get this resolved. They saw no problem with charging my credit card before invoicing me.

The software helped with our lead qualification process with good results

Our assistant is excellent at getting in touch with leads - she is persistent but never pushy! The entire Conversica team has been wonderful to work with. Very responsive whenever we have questions or concerns.

I do not have any major complaints. Sometimes it is awkward when people ask our assistant a specific questions and instead of answering it she responds with something very generic.

We are increasing our lead conversion with Conversica.