--- title: Milo Assistant Reviews meta_title: 'Milo Assistant Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 19 reviews by the users' company size, role or industry to find out how Milo Assistant works for a business like yours. aggregate_rating: rating_value: 5.0 review_count: 19 scale: '5' date_modified: '2026-05-05' parent_category: name: AI Agents url: https://www.g2.com/categories/ai-agents --- # Milo Assistant Reviews **Vendor:** Distinct Cloud Labs **Category:** [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents) **Average Rating:** 5.0/5.0 **Total Reviews:** 19 ## About Milo Assistant Milo Assistant.AI – AI Agents That Elevate Your Business. Instantly. Milo Assistant.AI is a cutting-edge AI chatbot platform designed to revolutionize customer support and business automation. Built for e-commerce and service-based businesses, Milo provides ready-to-use AI agent templates that seamlessly integrate with websites, social media platforms, and messaging apps like WhatsApp, Instagram, and Telegram. Our mission is to simplify AI adoption by offering plug-and-play AI agents that enhance customer interactions, reduce operational costs, and drive engagement. Why Choose Milo Assistant.AI? With the rapid advancement of AI-driven automation, businesses need intelligent solutions that streamline processes and improve customer satisfaction. Milo Assistant.AI delivers: ✅ Pre-built AI templates for customer support, sales, and lead generation ✅ Seamless integrations with Shopify, WooCommerce, HubSpot, and other tools ✅ Natural language understanding (NLU) for human-like conversations ✅ Omnichannel support, enabling businesses to connect with customers across multiple touchpoints ✅ Instant deployment, requiring no coding or technical expertise Industries We Serve Milo Assistant.AI is designed to cater to e-commerce, SaaS, retail, finance, healthcare, and service-based businesses looking to leverage AI-powered chatbots for customer engagement, sales conversions, and automated workflows. Key Features & Benefits 🔹 Automated Customer Support – Answer FAQs, process orders, and handle inquiries 24/7 🔹 Lead Qualification & Conversion – Capture leads and guide them through the sales funnel effortlessly 🔹 Personalized Shopping Assistance – Offer tailored product recommendations in real-time 🔹 Seamless CRM & Marketing Tool Integration – Sync with HubSpot, Mailchimp, and other platforms 🔹 AI Training & Customization – Train your bot with your own data for a unique brand experience How Milo Assistant.AI Helps Businesses Grow 🔸 Reduce operational costs by automating repetitive tasks 🔸 Enhance customer experience with instant and accurate responses 🔸 Increase conversion rates by engaging potential customers proactively 🔸 Scale effortlessly, handling multiple inquiries simultaneously Trusted by Businesses Worldwide Milo Assistant.AI is trusted by startups, SMBs, and enterprises looking for an AI-driven competitive edge. With affordable pricing, quick setup, and AI-powered efficiency, we empower businesses to optimize customer interactions and drive revenue growth. Get started today with Milo Assistant.AI and transform your business with AI-powered automation! ## Milo Assistant Reviews ### 1. We Adore Milo Assistant **Rating:** 5.0/5.0 stars **Reviewed by:** Kartika S. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** June 06, 2025 **What do you like best about Milo Assistant?** I found Milo Assistant to be simple to set up, configure, and deploy. Their AI chat features are excellent, and among the best I've seen. **What do you dislike about Milo Assistant?** I believe that the reporting features may use the most enhancement. Also, the default Salesforce integration did not function for our organization, so we had to rely on Zapier to create what we required. **What problems is Milo Assistant solving and how is that benefiting you?** Milo Assistant allows us to send information to our consumers as rapidly as possible while also providing them with other ways to communicate with us. Visitors, for example, can use our Shopify integration in the chat rather than sending us a message to inquire about their shipment timetable. However, if they discover that they still need to communicate with us after reviewing some of our other materials, Milo Assistant makes this very simple. It allows our CX team to assist customers in real time while also guaranteeing that any further contacts are recorded in our CRM. ### 2. The Greatest Omnichannel Instrument **Rating:** 5.0/5.0 stars **Reviewed by:** Craig A. | CEO, Mid-Market (51-1000 emp.) **Reviewed Date:** June 06, 2025 **What do you like best about Milo Assistant?** The ease of use and intuitiveness of Milo Assistant is what I appreciate most about it. It's without a doubt one of the greatest omnichannel tools out there; live chat, email, and in-app messaging all work together seamlessly. The user interface is clear, the automation tools are clever, and it makes customer communication across all channels feel natural. **What do you dislike about Milo Assistant?** The intricacy of delivering outbound communications, especially SMS marketing, is what I find objectionable. Sending a brief message to a contact or group is an example of something that should be simple, yet the procedure feels awkward and too convoluted. milo assistant might make things simpler in this area to better match the platform's overall ease of use. **What problems is Milo Assistant solving and how is that benefiting you?** It's fantastic to have all of this on one dashboard for communication through salesforce integrations and some of our outbound calling, eliminating the need to transfer between email, SMS, Messenger, and other channels. ### 3. Smooth operation **Rating:** 5.0/5.0 stars **Reviewed by:** Gal O. | CEO, Mid-Market (51-1000 emp.) **Reviewed Date:** May 21, 2025 **What do you like best about Milo Assistant?** Although milo assistant has a support chatbot, you can easily connect to an actual support agent if necessary, which is great because most companies these days avoid it. Each agent has a page (under their name) with tickets assigned to them as well as tickets they have responded to, so this is very helpful from a management perspective. **What do you dislike about Milo Assistant?** I have been a user for more than five years, and I have not yet experienced any negatives. **What problems is Milo Assistant solving and how is that benefiting you?** While milo assistant is not personally used by our company because it is not required, it does offer you a Whatsapp API that enables you to use services you need with an already trusted provider, which naturally means better costs because it would be part of your package. Having milo assistant integrated to your CRM allows you to simply respond to the customer and not worry about recording the communication each time in the customer profile yourself. Manage all customer enquiries and internal team communication in one place saves a lot of time and effort. ### 4. Exceptionally sturdy with simple to access support services **Rating:** 5.0/5.0 stars **Reviewed by:** jeremy r. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** May 07, 2025 **What do you like best about Milo Assistant?** Viewing and replying to tickets is simple. Working with colleagues who are not agents is simple. As an account administrator, I particularly adore the plan administration panel that displays price adjustments for upgrades and add-ons; it makes figuring out add-on fees and features a breeze. **What do you dislike about Milo Assistant?** They are good but Additionally, it might occasionally be difficult to locate information in the help articles that addresses my queries. Although these are excellent posts, I occasionally think it can be challenging to choose the best one. **What problems is Milo Assistant solving and how is that benefiting you?** We can now keep track of past interactions, handle client inquiries in one secure location, and save consumer data. Since switching to the Suite plan, we can work with our non-agent tech team much more easily (using Light Agents), communicate via email with other pertinent parties, and keep track of the conversation directly in the ticket (Side Conversations). When we require text confirmations from clients for specific actions, we also make use of the text message feature. ### 5. Milo Assistant is Fantastic **Rating:** 5.0/5.0 stars **Reviewed by:** Altaf G. | CEO, Mid-Market (51-1000 emp.) **Reviewed Date:** June 09, 2025 **What do you like best about Milo Assistant?** In a very useful way, Milo Assistant is revolutionary. Their helpdesk software is really useful in utilising AI to assist our clients in answering their own queries, while allowing us to become as involved as necessary with complex tickets. I adore how simple it is to make quick additions to the support centre which is crucial when things are hectic and how our AI bot can access everything that is added to the centre right away. Working together on tickets is also simple. **What do you dislike about Milo Assistant?** As we evaluated the Milo Assistant team, we saw a lack of communication. Throughout our time as a customer, the support team has been really helpful. **What problems is Milo Assistant solving and how is that benefiting you?** Milo Assistant is useful for all types of customer support. Managing assistance requests, help centres, and so on. It's also useful in sales interactions. ### 6. milo assistant is paving the way towards the future for client service." **Rating:** 5.0/5.0 stars **Reviewed by:** Hoppenot D. | CEO, Mid-Market (51-1000 emp.) **Reviewed Date:** May 29, 2025 **What do you like best about Milo Assistant?** I enjoy how simple milo assistant is to use and how it seamlessly links me to other departments to handle my concerns via its comprehensive ticketing system. **What do you dislike about Milo Assistant?** While milo assistant is user-friendly and extremely helpful with our concerns on a daily basis, it does have some drawbacks, such as limited selections in the dropdown menus. In addition, there are sometimes short maintenance periods or downtimes. However, the customer support crew is constantly available and quickly fixes any difficulties. **What problems is Milo Assistant solving and how is that benefiting you?** It has been extremely useful for dealing with large-scale concerns and complaints from our staff. Because we are all working remotely, we no longer need to email numerous persons. milo assistant  simplifies the process by automatically routing concerns to the right team or department, which is a significant advantage for me and my team! ### 7. Our main tool and its continuous improvement **Rating:** 5.0/5.0 stars **Reviewed by:** Dorian S. | ceo, Mid-Market (51-1000 emp.) **Reviewed Date:** May 21, 2025 **What do you like best about Milo Assistant?** milo assistant make the ticket support expierence really simple. Its easy to use and can be established quickly. They are also releasing features relatively regulary that have tremendously imrpoved the expierence. The interface is also quite simple for the agents and make communication amongst team member s easy. **What do you dislike about Milo Assistant?** One disadvantage of milo assistant simplicity is that it is devoid of many essential functionality. This is particularly true when it comes to automation. Even though I can generally find a workaround, it adds unnecessary complexity to the process. **What problems is Milo Assistant solving and how is that benefiting you?** In order to make things faster for the agents than email, it lets us arrange our difficulties into tickets and groups. Additionally, it helps us keep an eye on our help desk by reporting and ensuring that staff members' problems are resolved. ### 8. "Great Milo assistant Support Experience: Expert and Timely Assistance" **Rating:** 5.0/5.0 stars **Reviewed by:** Santosh D. | CEO, Enterprise (> 1000 emp.) **Reviewed Date:** May 15, 2025 **What do you like best about Milo Assistant?** It is excellent for centrally handling client contacts across several mediums. Workflows are streamlined and time is saved thanks to the automation tools and user-friendly interface. It's a great tool for trouble-free, quick, and individualised service. We can easily integrate it with other tools. This program is very simple to use and has been used for internal escalations as well as client support. **What do you dislike about Milo Assistant?** Somtimes It takes several minutes to load when numerous tabs or ticket tabs got opened. However, it's not a system problem. **What problems is Milo Assistant solving and how is that benefiting you?** We can handle bug tickets more effectively by centralising tracking and prioritisation with Milo assistant . By automatically assigning problems to the appropriate team, it expedites the resolution process and makes sure nothing is overlooked. Our workflow is streamlined, and reaction times are enhanced. ### 9. Milo Assistant is an excellent ticketing system. **Rating:** 5.0/5.0 stars **Reviewed by:** Karthik M. | FOUNDER, Small-Business (50 or fewer emp.) **Reviewed Date:** May 12, 2025 **What do you like best about Milo Assistant?** Additionally, it features automations and triggers that enable us to automate a variety of processes. Furthermore, it supports apps that track agents' time on different tickets, such as the time tracking app. aids in the creation of support articles and gives clients access to customer portals. **What do you dislike about Milo Assistant?** It takes a long time for Milo assistant to reply. They can improve their TAT significantly. Additionally, the account manager they appointed is difficult to get in touch with. **What problems is Milo Assistant solving and how is that benefiting you?** We handle client change management requests for more than 100 implementation specialists and more than 1000 clients. In addition to offering our ticketing solution, milo assistant provides transparency to our clients by granting them access to the Customer Portal, which allows them to monitor the status of their support requests. ### 10. Milo Assistant has altered the rules **Rating:** 5.0/5.0 stars **Reviewed by:** wilfred g. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** June 06, 2025 **What do you like best about Milo Assistant?** We can now provide the same excellent level of service that so many more consumers have grown accustomed to. Milo continues to improve and adjusts to the challenging questions with ease. Simply said, our product is complicated. Because clients ask similar concerns in very different ways or with very diverse use cases of each feature, most challenges are unique. Milo can effectively respond by utilizing our resources. **What do you dislike about Milo Assistant?** I believe the main disadvantage is that we cannot use the same Milo assistant to look for responses to chats that we are actively responding to. Copilot is not as advanced as Milo. It does require some initial effort, however. You must ensure that you have a strong knowledge base for Milo to draw from. That involves ensuring that your help articles and internal resources are well-formatted and thorough, so Milo has solid and clear material to work with. **What problems is Milo Assistant solving and how is that benefiting you?** Milo Assistant assists in handling all of the low-hanging fruit - those simple questions with a straightforward response. This means we don't require as many frontline workers, and the ones we do have can handle more sophisticated and nuanced consumer inquiries. ### 11. Business has continued to flow thanks toMilo assistant. **Rating:** 5.0/5.0 stars **Reviewed by:** Oscar D. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** June 05, 2025 **What do you like best about Milo Assistant?** The ability to sync this platform with others is something I like. Having Milo Assistant talk to Slack has made sure that all tickets are communicated with ease. **What do you dislike about Milo Assistant?** Finding earlier tickets would be more convenient if I didn't have to sift through so many with similar names and phone numbers. **What problems is Milo Assistant solving and how is that benefiting you?** I appreciate that all of these features are accessible from one location. In particular, the chat assistance has been helpful for interacting with clients. Calling clinics can be daunting and time-consuming on certain days. Having a chat feature gives our clients more control over how they communicate with us. ### 12. A Simple Way to Make use of and Set **Rating:** 5.0/5.0 stars **Reviewed by:** Simon S. | FOUNDER, Mid-Market (51-1000 emp.) **Reviewed Date:** May 21, 2025 **What do you like best about Milo Assistant?** simple setup, including the phone setup, so you can be sure you'll be up and running quickly. **What do you dislike about Milo Assistant?** In other CRMs, you can thread your customer interactions in a much more user-friendly manner. For example, in milo assistant, you have to search for your customer's phone number or email address in order to view all of the tickets related to that customer, which is a bit inefficient and time-consuming. **What problems is Milo Assistant solving and how is that benefiting you?** Our main reason for choosing milo assistant was its straightforward reporting; the integrated reports make it simple to collect and comprehend your data in a timely manner, and your agents will have no trouble assimilating it. ### 13. A fully superb comprehensive resource **Rating:** 5.0/5.0 stars **Reviewed by:** Rajaram N. | CEO, Enterprise (> 1000 emp.) **Reviewed Date:** May 07, 2025 **What do you like best about Milo Assistant?** The integration of various existing tools into a single provider through milo assistance has improved support agent efficiency and reduced costs across multiple platforms. The platform's continuous development and updates demonstrate their dedication to producing an excellent customer service tool. **What do you dislike about Milo Assistant?** There is nothing i dislike about them except from milo assistance have quite an extensive learning process, particularly if you plan to handle this internally. **What problems is Milo Assistant solving and how is that benefiting you?** Previously we were handling numerous different technologies with no uniform system to tie out customer discussions together. Combining everything into milo assistance has helped us to obtain a unified vision of our clients and how we can support them. ### 14. Handle ticketing **Rating:** 5.0/5.0 stars **Reviewed by:** Thakker P. | CEO, Mid-Market (51-1000 emp.) **Reviewed Date:** May 29, 2025 **What do you like best about Milo Assistant?** It incorporates automation features (like triggers and macros) and AI-driven tools (like Answer Bot) to boost efficiency and reduce agent burden. **What do you dislike about Milo Assistant?** Milo assistant can be pricey, especially if you scale out or add premium features. Some small enterprises or startups may struggle to justify the cost in relation to alternatives. **What problems is Milo Assistant solving and how is that benefiting you?** milo assistant combines all channels into a single platform, allowing agents to view and reply to enquiries in one place. This guarantees that no communications fall through the gaps and optimises response time. ### 15. I consider my all-time favorite code completion application ever **Rating:** 5.0/5.0 stars **Reviewed by:** Dan W. | Managing Director, Small-Business (50 or fewer emp.) **Reviewed Date:** May 09, 2025 **What do you like best about Milo Assistant?** It occasionally surprises me, especially when I'm practicing DSA. It recognizes the issue, including the limitations of time and space complexity, and provides code appropriately.How well it delivers the expected code truly astounds me. **What do you dislike about Milo Assistant?** Often I have to manually trigger it, and other times it will take a long to do so. **What problems is Milo Assistant solving and how is that benefiting you?** It eliminates the headache of writing repetitious code and saves a significant amount of time by precisely creating the necessary code automatically. ### 16. Easy Consumer Assistance **Rating:** 5.0/5.0 stars **Reviewed by:** Ravi P. | CEO, Mid-Market (51-1000 emp.) **Reviewed Date:** May 21, 2025 **What do you like best about Milo Assistant?** Simple to use. feature that automatically responds to customers. convenience for both clients and customer service representatives. **What do you dislike about Milo Assistant?** milo assistant is somewhat expensive to use.and easy to set up **What problems is Milo Assistant solving and how is that benefiting you?** Its auto-reply feature to consumers and auto-generating ticket feature save a great deal of time, and it is quite helpful when it comes to managing tickets pertaining to issues that customers have reported. ### 17. "Everything that exists in one **Rating:** 5.0/5.0 stars **Reviewed by:** Natalya C. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** May 14, 2025 **What do you like best about Milo Assistant?** In my opinion, milo assistant is the greatest choice since it offers all of the support solutions I require with only a few clicks. I don't need any code to create intricate flows. **What do you dislike about Milo Assistant?** There are certain historical structures that appear to have been neglected (such as the automations page). **What problems is Milo Assistant solving and how is that benefiting you?** I can handle all my channels in one application in a really effortlessly method ### 18. "A powerful CRM to keep track of customer information **Rating:** 5.0/5.0 stars **Reviewed by:** Nebhwani S. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** May 16, 2025 **What do you like best about Milo Assistant?** We may combine tickets, look up client information, and use this incredibly useful tool to assist us fix the customer's problem. **What do you dislike about Milo Assistant?** Occasionally tickets won't be opened, but else everything is OK. **What problems is Milo Assistant solving and how is that benefiting you?** It enables us to monitor the customer's grievance, interact with internal teams, and address the problem. ### 19. Milo assistant on work experience **Rating:** 5.0/5.0 stars **Reviewed by:** Perona I. | ceo, Small-Business (50 or fewer emp.) **Reviewed Date:** June 05, 2025 **What do you like best about Milo Assistant?** Simple to incorporate into our customer service assistance. The user-friendly macros are one of the numerous aspects that make Milo an excellent tool. **What do you dislike about Milo Assistant?** There are occasionally a few problems with the internal notes. **What problems is Milo Assistant solving and how is that benefiting you?** It enables us to stay in touch with the client so that we can provide the best possible assistance. - [View Milo Assistant pricing details and edition comparison](https://www.g2.com/products/milo-assistant/reviews?section=pricing&secure%5Bexpires_at%5D=2026-07-02+07%3A13%3A15+-0500&secure%5Bsession_id%5D=770f91b7-75eb-4d3f-becc-645a716c42ad&secure%5Btoken%5D=278809c1884449a6cd132411b3fca3ae591cceb547e0be0760de90d163ece323&format=llm_user) ## Milo Assistant Features **Customer Query Resolution - AI Customer Support Agents** - Automated Ticket Resolution - Contextual Response Generation - Sentiment Analysis - Knowledge Base Utilization - Multilingual Support **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Customer Interaction Automation - AI Customer Support Agents** - Proactive Customer Outreach - Feedback Collection - Escalation Handling - Workflow Optimization **Automation** - Customer Interaction Automation - Feedback Collection - Document Processing **Autonomy** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving ## Top Milo Assistant Alternatives - [monday AI Work Platform](https://www.g2.com/products/monday-com/reviews) - 4.7/5.0 (16,409 reviews) - [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) - 4.4/5.0 (7,465 reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 4.3/5.0 (6,629 reviews)