Milo Assistant Reviews & Product Details

I found Milo Assistant to be simple to set up, configure, and deploy. Their AI chat features are excellent, and among the best I've seen. Review collected by and hosted on G2.com.

I believe that the reporting features may use the most enhancement. Also, the default Salesforce integration did not function for our organization, so we had to rely on Zapier to create what we required. Review collected by and hosted on G2.com.

The ease of use and intuitiveness of Milo Assistant is what I appreciate most about it. It's without a doubt one of the greatest omnichannel tools out there; live chat, email, and in-app messaging all work together seamlessly. The user interface is clear, the automation tools are clever, and it makes customer communication across all channels feel natural. Review collected by and hosted on G2.com.

The intricacy of delivering outbound communications, especially SMS marketing, is what I find objectionable. Sending a brief message to a contact or group is an example of something that should be simple, yet the procedure feels awkward and too convoluted. milo assistant might make things simpler in this area to better match the platform's overall ease of use. Review collected by and hosted on G2.com.

Although milo assistant has a support chatbot, you can easily connect to an actual support agent if necessary, which is great because most companies these days avoid it. Each agent has a page (under their name) with tickets assigned to them as well as tickets they have responded to, so this is very helpful from a management perspective. Review collected by and hosted on G2.com.

I have been a user for more than five years, and I have not yet experienced any negatives. Review collected by and hosted on G2.com.

Viewing and replying to tickets is simple. Working with colleagues who are not agents is simple.

As an account administrator, I particularly adore the plan administration panel that displays price adjustments for upgrades and add-ons; it makes figuring out add-on fees and features a breeze. Review collected by and hosted on G2.com.

They are good but Additionally, it might occasionally be difficult to locate information in the help articles that addresses my queries. Although these are excellent posts, I occasionally think it can be challenging to choose the best one. Review collected by and hosted on G2.com.

In a very useful way, Milo Assistant is revolutionary. Their helpdesk software is really useful in utilising AI to assist our clients in answering their own queries, while allowing us to become as involved as necessary with complex tickets.

I adore how simple it is to make quick additions to the support centre which is crucial when things are hectic and how our AI bot can access everything that is added to the centre right away. Working together on tickets is also simple. Review collected by and hosted on G2.com.

As we evaluated the Milo Assistant team, we saw a lack of communication. Throughout our time as a customer, the support team has been really helpful. Review collected by and hosted on G2.com.

I enjoy how simple milo assistant is to use and how it seamlessly links me to other departments to handle my concerns via its comprehensive ticketing system. Review collected by and hosted on G2.com.

While milo assistant is user-friendly and extremely helpful with our concerns on a daily basis, it does have some drawbacks, such as limited selections in the dropdown menus. In addition, there are sometimes short maintenance periods or downtimes. However, the customer support crew is constantly available and quickly fixes any difficulties. Review collected by and hosted on G2.com.

milo assistant make the ticket support expierence really simple. Its easy to use and can be established quickly. They are also releasing features relatively regulary that have tremendously imrpoved the expierence. The interface is also quite simple for the agents and make communication amongst team member s easy. Review collected by and hosted on G2.com.

One disadvantage of milo assistant simplicity is that it is devoid of many essential functionality. This is particularly true when it comes to automation. Even though I can generally find a workaround, it adds unnecessary complexity to the process. Review collected by and hosted on G2.com.

It is excellent for centrally handling client contacts across several mediums. Workflows are streamlined and time is saved thanks to the automation tools and user-friendly interface. It's a great tool for trouble-free, quick, and individualised service. We can easily integrate it with other tools. This program is very simple to use and has been used for internal escalations as well as client support. Review collected by and hosted on G2.com.

Somtimes It takes several minutes to load when numerous tabs or ticket tabs got opened. However, it's not a system problem. Review collected by and hosted on G2.com.

Additionally, it features automations and triggers that enable us to automate a variety of processes. Furthermore, it supports apps that track agents' time on different tickets, such as the time tracking app. aids in the creation of support articles and gives clients access to customer portals. Review collected by and hosted on G2.com.

It takes a long time for Milo assistant to reply. They can improve their TAT significantly. Additionally, the account manager they appointed is difficult to get in touch with. Review collected by and hosted on G2.com.

We can now provide the same excellent level of service that so many more consumers have grown accustomed to. Milo continues to improve and adjusts to the challenging questions with ease. Simply said, our product is complicated. Because clients ask similar concerns in very different ways or with very diverse use cases of each feature, most challenges are unique. Milo can effectively respond by utilizing our resources. Review collected by and hosted on G2.com.

I believe the main disadvantage is that we cannot use the same Milo assistant to look for responses to chats that we are actively responding to. Copilot is not as advanced as Milo.

It does require some initial effort, however. You must ensure that you have a strong knowledge base for Milo to draw from. That involves ensuring that your help articles and internal resources are well-formatted and thorough, so Milo has solid and clear material to work with. Review collected by and hosted on G2.com.