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LimeChat Reviews & Product Details

LimeChat is an AI-powered Conversational Commerce suite that helps brands sell, support, and market on conversational medium. Trusted by over 200+ world's biggest brands like MamaEarth, Wow Skin Science, Planet54, BlueTokai, Sometime By Asian Designers, Juicy Chemistry, it helps brands automate and personalize conversations throughout the buying journey, across all channels. Whether you are looking to reduce customer acquisition costs, increase sales, boost retention, or automate customer support, LimeChat’s product suite helps you with all of these and much more. LimeChat’s marquee products include a Human-Level Chatbot, WhatsApp Conversational Marketing, Omnichannel Helpdesk, and Click-to-Messenger ads. How does it differentiate from the competition? — While all other bots are generalized automation solutions that dilute their efficacy, LimeChat is exclusively built for eCommerce brands, thus delivering stellar results. 10X faster in the implementation Delivers 70% Automation & 10% conversions on chat — 2-way WhatsApp marketing campaigns, powered by AI conversations — Brands can reply instantly to customers who respond to the campaigns and keep them engaged with human-level AI — One single platform to control everything — conversations from all channels (FB Messenger, Instagram DM and comments, WhatsApp, Live Chat, Email), bot, campaigns, agent performance, and analytics

Seller

Limechat

Discussions

LimeChat Community

Languages Supported

English

Overview by

Nikhil Gupta

Value at a Glance

Averages based on real user reviews.

Time to Implement

1 month

View More Pricing Information

Top-Rated Alternatives

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LimeChat Media

LimeChat Demo - Manage customer conversations across channels

Centralize all customer conversations from all channels on one dashboard — Instagram & FB DMs, Insta & FB Comments, Twitter mentions and DMs, WhatsApp, Live Chat, Email

LimeChat Demo - Get 360° view of customer data

Deliver omnichannel personalised experiences with a 360-degree view of customer journey, order history and past interactions.

LimeChat Demo - Get detailed analtics of all support tickets

Quick overview of all support tickets, support team's metrics (FRT and Resolution time), track support team's actions in real-time, and in-depth insights into automated conversations

LimeChat Demo - Automate 70% of support queries with Level 3 conversational AI

Level 3 AI-powered bot resolves post-purchase queries faster than a human agent as well as understands context and instantly replies to miscellaneous queries

LimeChat Demo - An end-to-end WhatsApp solution for businesses

Power the customer buying journey; guide, sell and complete purchase on WhatsApp and and 3X your conversions

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Marmik S.

Markting exective - Trigger and journey automation.

Luxury Goods & Jewelry

Mid-Market (51-1000 emp.)

5/6/2025

"This is product is one of the best for integrating a chat bot and marketing template whitelisting."

5/5

What do you like best about LimeChat?

The integration process is smooth. It is a simple UI UX. The dashboard and analytics is good. Review collected by and hosted on G2.com.

What do you dislike about LimeChat?

Sometimes, the chat bot may glitch in its initial phase but the SPOCs are good. Review collected by and hosted on G2.com.

RENJI R.

Founder & COO

Small-Business (50 or fewer emp.)

8/21/2023

"An easy-to-use tool for seamless WhatsApp lead optimization and interactive bot-flow"

4.5/5

What do you like best about LimeChat?

- Bot Flow - Handles 80% of queries itself, reducing engagement time and improve customer experience.

- Omnichannel Helpdesk to manage tickets across WhatsApp, Instagram, Facebook, and Email

- Tools like Canned Reponses which allows saving most commonly asked Q/As or product queries

-Message templates for quickly sending messages to all contacts

-Analytics dashboard that allows you to see all the details of your campaigns, tickets, agents ineraction time to resolve tickets, categorizing ticket types/query types all in one place

- 2-way Retention Campaigns on WhatsApp, that can 3x the conversion of abandoned checkouts, reorder, upsell, customer win-back campaign etc

- Pre-Purchase, Post-Purchase workflows

- Click to Whatsapp ad flow support

- On-boarding team | Limechat is excellent. The transition and on-boarding, training etc went so smooth and especially Ananya was excellent in helping our team get the knack of using the tool for day-to-day operations. Review collected by and hosted on G2.com.

What do you dislike about LimeChat?

While Limechat is excellent for Shopify users, I feel Woocomemrce have limited functionalities. Conversion rates are not captured. You can only see the number of users who wetn till shop now button, Whether its success sale or abandon cart - its not captured like shopify.

The direct-to click associated orders from customer chat window feature - This is only for shopify

Integration with woocommerce and plugins could be improved. the features offered for shopify users 'd be there for woocommerce as well.

Analytics tracking of conversions of campaigns not available for woocommerce Review collected by and hosted on G2.com.

What problems is LimeChat solving and how is that benefiting you?

Our customers love the interactive platform that LimeChat provides. They can easily search for products and then interact with our super interactive chatbot to streamline their queries. We also could understand highly sought after products or max number of queries for whioch product etc. Understand user behaviour etc

Our brand is very responsive and we want to make sure our customer interactions about the brand and products are answered within a specific time. Limechat makes this seamless!

Manage tickets across WhatsApp, Instagram, Facebook and Email - this feature is by far our most favorite than the bot itself! None of the queries go missed. Being a responsible D-C brand, we feel our customer interactions about the brand and products must be rightly answered within a specific time. With limechat, this is seamless.

The broadcast campaigns with promotional offers and products/ new lanches or sales - This is super easy and convenient with Lime Chat Review collected by and hosted on G2.com.

P Kalai S.

Social media Analyst

Small-Business (50 or fewer emp.)

11/8/2023

"Fastest way to resolve customer query"

4.5/5

What do you like best about LimeChat?

LimeChat has an active user community, and resources are available for help and assistance, including documentation, forums, and online discussions. It is easy to use and it has various options to interact, It is the Fastest way to approach a customer and it can be integrated into various tools as well. It is very friendly to use, unlike other tools. By using this tool we can give 100% customer support. I frequently use this tool to address the concern. Review collected by and hosted on G2.com.

What do you dislike about LimeChat?

As a beginner, it takes time and practice to know about the tool. It is not easy to implement. Review collected by and hosted on G2.com.

Matthew S.

Director

Small-Business (50 or fewer emp.)

8/22/2023

"Really good tech but even better team behind it!"

4.5/5

What do you like best about LimeChat?

Limechat makes it simple for us to build a bot to automate responses on our IG account to comments on our posts and ads. The team behind it are superb, responsive and super quick to implement suggestions. Review collected by and hosted on G2.com.

What do you dislike about LimeChat?

Because it's such a new company some processes are not yet fully polished, but I'm sure this will come with time. They've improved significantly in the small time we've been working with them. Review collected by and hosted on G2.com.

Pratik M.

Mid-Market (51-1000 emp.)

4/1/2023

"New and Good tool for WhatsApp Business"

4/5

What do you like best about LimeChat?

They have good support and our current POC Akash is very dedicated and helps with all queries raised by our team. The UI is improving continuously and are adding new features to simplify the process. Review collected by and hosted on G2.com.

What do you dislike about LimeChat?

As it is new, there are a lot of missing features in the tool compared to others. the major missing features are:

1. Analytics tracking of conversions of campaigns apart from the abandoned carts.

2. the template creation in the tool, have to be created on the Gupshup platform. Review collected by and hosted on G2.com.

Yash J.

Mid-Market (51-1000 emp.)

2/7/2023

"Great tool for seemless whatsapp bot flow and lead optimization"

4/5

What do you like best about LimeChat?

1. Bot flow- Robust system design by team which handles almost 80% queries itself, reducing TAT, engagement time and improving customer experience.

2. Product finder- Effective way to recommend product solutions to new leads based on their interest. Combined with experienced telesales staff, we are able to generate a decent revenue line for our business

3. CRM- Agent to customer dashboard is very convenient to use

4. Agility- Limechat team hustles like our own and fights hard to deliver on change requests. Review collected by and hosted on G2.com.

What do you dislike about LimeChat?

Integrations- The tool doesnt have native integrations with third party flow automators such as zapier, salesforce, integromat, and so on

DIY box- Changes in existing journey have to flow through the LC team. Ideally, we should we be able to change trivial items ourselves Review collected by and hosted on G2.com.

What problems is LimeChat solving and how is that benefiting you?

Limechat has automate delivery and tracking notifications to customers. Also it has helped create a self serve platform for customers to discover products or book consultations with a doctor. This has reduced the number queries into our CS team. Besides, the LC team continuously endeavors to deliver better results in this program Review collected by and hosted on G2.com.

Supratim S.

Deputy General Manager

Mid-Market (51-1000 emp.)

5/10/2023

"Happily using since 2021"

4.5/5

What do you like best about LimeChat?

The ease of interaction with the LC team, whenever required. There are hungry for feedback and always ready to work on. Review collected by and hosted on G2.com.

What do you dislike about LimeChat?

Reporting part could have been better. A live dashboard is highly recommended. Review collected by and hosted on G2.com.

Kapil m.

Mid-Market (51-1000 emp.)

8/18/2023

"Great product for D2C - A lot of value to be explored"

5/5

What do you like best about LimeChat?

The analytics feature along with the campaigns Review collected by and hosted on G2.com.

What do you dislike about LimeChat?

The bot training is a blind spot. Need to be more robust Review collected by and hosted on G2.com.

Shilpa S.

Digital Marketing Specialist

Small-Business (50 or fewer emp.)

1/11/2023

"Must have app for your brand."

5/5

What do you like best about LimeChat?

After we integrated Lime Chat, we experienced a transformation in customer support with bot integration, which came with the easy and helpful guidance of initiation and execution of the bot.

The sales experienced a steep hike of 70% and WhatsApp template approvals were made easy.

The services provided by the supportive and helpful LimeChat team made working with

LimeChat easier and fun. Review collected by and hosted on G2.com.

What do you dislike about LimeChat?

Nothing as such, Everything is fine just the monthly pricing is a bit high but the features are worth it. Review collected by and hosted on G2.com.