--- title: LimeChat Reviews meta_title: 'LimeChat Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 31 reviews by the users' company size, role or industry to find out how LimeChat works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 31 scale: '5' date_modified: '2026-06-24' parent_category: name: AI Agents url: https://www.g2.com/categories/ai-agents --- # LimeChat Reviews **Vendor:** Limechat **Category:** [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents) **Average Rating:** 4.6/5.0 **Total Reviews:** 31 ## About LimeChat LimeChat is an AI-powered Conversational Commerce suite that helps brands sell, support, and market on conversational medium. Trusted by over 200+ world's biggest brands like MamaEarth, Wow Skin Science, Planet54, BlueTokai, Sometime By Asian Designers, Juicy Chemistry, it helps brands automate and personalize conversations throughout the buying journey, across all channels. Whether you are looking to reduce customer acquisition costs, increase sales, boost retention, or automate customer support, LimeChat’s product suite helps you with all of these and much more. LimeChat’s marquee products include a Human-Level Chatbot, WhatsApp Conversational Marketing, Omnichannel Helpdesk, and Click-to-Messenger ads. How does it differentiate from the competition? — While all other bots are generalized automation solutions that dilute their efficacy, LimeChat is exclusively built for eCommerce brands, thus delivering stellar results. 10X faster in the implementation Delivers 70% Automation & 10% conversions on chat — 2-way WhatsApp marketing campaigns, powered by AI conversations — Brands can reply instantly to customers who respond to the campaigns and keep them engaged with human-level AI — One single platform to control everything — conversations from all channels (FB Messenger, Instagram DM and comments, WhatsApp, Live Chat, Email), bot, campaigns, agent performance, and analytics ## LimeChat Pros & Cons **What users like:** - Users appreciate the **responsive customer support** of LimeChat, noting helpful and proactive assistance from the team. (8 reviews) - Users value LimeChat's **robust bot flow** that efficiently handles queries, enhancing customer experience and engagement. (8 reviews) - Users appreciate the **efficient bot flow** of LimeChat, enhancing customer experience by reducing engagement time. (7 reviews) - Users find LimeChat incredibly **easy to use** , thanks to its smooth integration and intuitive UI/UX. (6 reviews) - Users value the **high customer satisfaction** facilitated by LimeChat's efficient support and seamless onboarding experience. (5 reviews) - Users commend LimeChat for its **effective business growth strategies** , enhancing customer experience and driving revenue through innovative tools. (4 reviews) - Chatbots (4 reviews) - Customer Engagement (4 reviews) - Customer Focused (4 reviews) - Efficiency (4 reviews) **What users dislike:** - Users face **issues with chatbot glitches** and WhatsApp broadcasting failures, though the support team is proactive in resolving them. (3 reviews) - Users report **software bugs** affecting functionality and integration with WooCommerce, leading to a less optimal experience. (3 reviews) - Users experience **glitches and high failure rates** with chat functionality, prompting a desire for improvement in user data management. (2 reviews) - Users report **issues with WhatsApp broadcasting** , including high failure rates and glitches in the chat management. (2 reviews) - Users find the **monthly pricing a bit high** , although they believe the features justify the cost. (2 reviews) - Users report **inaccuracy issues** with LimeChat, particularly in tracking conversions and message delivery rates. (2 reviews) - Integration Issues (2 reviews) - Limited Integrations (2 reviews) - Missing Features (2 reviews) - Platform Limitations (2 reviews) ## LimeChat Reviews ### 1. This is product is one of the best for integrating a chat bot and marketing template whitelisting. **Rating:** 5.0/5.0 stars **Reviewed by:** Marmik S. | Markting exective - Trigger and journey automation., Luxury Goods & Jewelry, Mid-Market (51-1000 emp.) **Reviewed Date:** May 06, 2025 **What do you like best about LimeChat?** The integration process is smooth. It is a simple UI UX. The dashboard and analytics is good. **What do you dislike about LimeChat?** Sometimes, the chat bot may glitch in its initial phase but the SPOCs are good. **What problems is LimeChat solving and how is that benefiting you?** Csat and agent review system is the best on Lime chat. Secondly you can integrate all your front ends like bot, Instagram DM's, Facebook and whats app business all in the lime chat platform. ### 2. An easy-to-use tool for seamless WhatsApp lead optimization and interactive bot-flow **Rating:** 4.5/5.0 stars **Reviewed by:** RENJI R. | Founder & COO, Small-Business (50 or fewer emp.) **Reviewed Date:** August 21, 2023 **What do you like best about LimeChat?** - Bot Flow - Handles 80% of queries itself, reducing engagement time and improve customer experience. - Omnichannel Helpdesk to manage tickets across WhatsApp, Instagram, Facebook, and Email - Tools like Canned Reponses which allows saving most commonly asked Q/As or product queries -Message templates for quickly sending messages to all contacts -Analytics dashboard that allows you to see all the details of your campaigns, tickets, agents ineraction time to resolve tickets, categorizing ticket types/query types all in one place - 2-way Retention Campaigns on WhatsApp, that can 3x the conversion of abandoned checkouts, reorder, upsell, customer win-back campaign etc - Pre-Purchase, Post-Purchase workflows - Click to Whatsapp ad flow support - On-boarding team | Limechat is excellent. The transition and on-boarding, training etc went so smooth and especially Ananya was excellent in helping our team get the knack of using the tool for day-to-day operations. **What do you dislike about LimeChat?** While Limechat is excellent for Shopify users, I feel Woocomemrce have limited functionalities. Conversion rates are not captured. You can only see the number of users who wetn till shop now button, Whether its success sale or abandon cart - its not captured like shopify. The direct-to click associated orders from customer chat window feature - This is only for shopify Integration with woocommerce and plugins could be improved. the features offered for shopify users 'd be there for woocommerce as well. Analytics tracking of conversions of campaigns not available for woocommerce **What problems is LimeChat solving and how is that benefiting you?** Our customers love the interactive platform that LimeChat provides. They can easily search for products and then interact with our super interactive chatbot to streamline their queries. We also could understand highly sought after products or max number of queries for whioch product etc. Understand user behaviour etc Our brand is very responsive and we want to make sure our customer interactions about the brand and products are answered within a specific time. Limechat makes this seamless! Manage tickets across WhatsApp, Instagram, Facebook and Email - this feature is by far our most favorite than the bot itself! None of the queries go missed. Being a responsible D-C brand, we feel our customer interactions about the brand and products must be rightly answered within a specific time. With limechat, this is seamless. The broadcast campaigns with promotional offers and products/ new lanches or sales - This is super easy and convenient with Lime Chat ### 3. Fastest way to resolve customer query **Rating:** 4.5/5.0 stars **Reviewed by:** P Kalai S. | Social media Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** November 08, 2023 **What do you like best about LimeChat?** LimeChat has an active user community, and resources are available for help and assistance, including documentation, forums, and online discussions. It is easy to use and it has various options to interact, It is the Fastest way to approach a customer and it can be integrated into various tools as well. It is very friendly to use, unlike other tools. By using this tool we can give 100% customer support. I frequently use this tool to address the concern. **What do you dislike about LimeChat?** As a beginner, it takes time and practice to know about the tool. It is not easy to implement. **What problems is LimeChat solving and how is that benefiting you?** Addressing customer concerns and getting their issue resolved. It is the fastest way to interact with the customers. ### 4. Really good tech but even better team behind it! **Rating:** 4.5/5.0 stars **Reviewed by:** Matthew S. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** August 22, 2023 **What do you like best about LimeChat?** Limechat makes it simple for us to build a bot to automate responses on our IG account to comments on our posts and ads. The team behind it are superb, responsive and super quick to implement suggestions. **What do you dislike about LimeChat?** Because it's such a new company some processes are not yet fully polished, but I'm sure this will come with time. They've improved significantly in the small time we've been working with them. **What problems is LimeChat solving and how is that benefiting you?** We needed a way to responnd in a timely manner to the many IG comments we get without having to tie up too many resources. We wanted to meet out customers where they already are, and react to that intent when it was the freshest. ### 5. New and Good tool for WhatsApp Business **Rating:** 4.0/5.0 stars **Reviewed by:** Pratik M. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 01, 2023 **What do you like best about LimeChat?** They have good support and our current POC Akash is very dedicated and helps with all queries raised by our team. The UI is improving continuously and are adding new features to simplify the process. **What do you dislike about LimeChat?** As it is new, there are a lot of missing features in the tool compared to others. the major missing features are: 1. Analytics tracking of conversions of campaigns apart from the abandoned carts. 2. the template creation in the tool, have to be created on the Gupshup platform. **What problems is LimeChat solving and how is that benefiting you?** Limechat helps with omnichannel customer support. It has ai bots to handle a lot of WhatsApp traffic and help convert them. It also helps with the communication of live details about orders and shipment to the customers ### 6. Great tool for seemless whatsapp bot flow and lead optimization **Rating:** 4.0/5.0 stars **Reviewed by:** Yash J. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 07, 2023 **What do you like best about LimeChat?** 1. Bot flow- Robust system design by team which handles almost 80% queries itself, reducing TAT, engagement time and improving customer experience. 2. Product finder- Effective way to recommend product solutions to new leads based on their interest. Combined with experienced telesales staff, we are able to generate a decent revenue line for our business 3. CRM- Agent to customer dashboard is very convenient to use 4. Agility- Limechat team hustles like our own and fights hard to deliver on change requests. **What do you dislike about LimeChat?** Integrations- The tool doesnt have native integrations with third party flow automators such as zapier, salesforce, integromat, and so on DIY box- Changes in existing journey have to flow through the LC team. Ideally, we should we be able to change trivial items ourselves **What problems is LimeChat solving and how is that benefiting you?** Limechat has automate delivery and tracking notifications to customers. Also it has helped create a self serve platform for customers to discover products or book consultations with a doctor. This has reduced the number queries into our CS team. Besides, the LC team continuously endeavors to deliver better results in this program ### 7. Happily using since 2021 **Rating:** 4.5/5.0 stars **Reviewed by:** Supratim S. | Deputy General Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 10, 2023 **What do you like best about LimeChat?** The ease of interaction with the LC team, whenever required. There are hungry for feedback and always ready to work on. **What do you dislike about LimeChat?** Reporting part could have been better. A live dashboard is highly recommended. **What problems is LimeChat solving and how is that benefiting you?** With Limechat we have successfully automated more than 60% of our customer interactions. The tool also helped us in increasing the productive performance of social media team. ### 8. Great product for D2C - A lot of value to be explored **Rating:** 5.0/5.0 stars **Reviewed by:** Kapil m. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 18, 2023 **What do you like best about LimeChat?** The analytics feature along with the campaigns **What do you dislike about LimeChat?** The bot training is a blind spot. Need to be more robust **What problems is LimeChat solving and how is that benefiting you?** Solving the inbound customer journey. Helping in consumer awarness and navigation through the different use cases. ### 9. Must have app for your brand. **Rating:** 5.0/5.0 stars **Reviewed by:** Shilpa S. | Digital Marketing Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** January 11, 2023 **What do you like best about LimeChat?** After we integrated Lime Chat, we experienced a transformation in customer support with bot integration, which came with the easy and helpful guidance of initiation and execution of the bot. The sales experienced a steep hike of 70% and WhatsApp template approvals were made easy. The services provided by the supportive and helpful LimeChat team made working with LimeChat easier and fun. **What do you dislike about LimeChat?** Nothing as such, Everything is fine just the monthly pricing is a bit high but the features are worth it. **What problems is LimeChat solving and how is that benefiting you?** Customer Support, Flows, Whatsapp green badge, whatsapp broadcasting ### 10. Good **Rating:** 4.5/5.0 stars **Reviewed by:** Ashish P. | Senior Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 26, 2023 **What do you like best about LimeChat?** The Data provided for analysis & showing current report. **What do you dislike about LimeChat?** More details can be shared over Dashboard **What problems is LimeChat solving and how is that benefiting you?** Limechat is providing Bot service which helps in catering 52% of the customer through Bot & have ability to change & ammend new things on bot. ### 11. Overall good experience **Rating:** 5.0/5.0 stars **Reviewed by:** Thoshima t. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 02, 2023 **What do you like best about LimeChat?** A proactive POC, Kshitij Seth has helped us with appropriate solutions and timely implementation of tasks. He also puts effort into making sure our issues are resolved satisfactorily. **What do you dislike about LimeChat?** For WhatsApp broadcasting, we have been facing issues. I would highly recommend moving away from CSV uploading of users to a better, more straightforward method to add user data. There are high failure rates while sending WhatsApp messages. Also, we can have a better communication platform with the POC, such as Google chat or a Whatsapp group, for a quicker turnaround. **What problems is LimeChat solving and how is that benefiting you?** Helps reduce the burden of our customer care communication with automated WhatsApp messaging. ### 12. It was a Good Experience **Rating:** 3.5/5.0 stars **Reviewed by:** Raja P. | Sr Retention Marketer, Mid-Market (51-1000 emp.) **Reviewed Date:** May 16, 2023 **What do you like best about LimeChat?** I really liked the pro active action on escalations. **What do you dislike about LimeChat?** The dashboard was a bit slow when I used it. **What problems is LimeChat solving and how is that benefiting you?** Helped us in broadcasting the messages. ### 13. Great tool for improving customer experience! **Rating:** 5.0/5.0 stars **Reviewed by:** Ashish T. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 29, 2023 **What do you like best about LimeChat?** Csutomer Ticket management, Chatbot feature, WhatsApp campaign management **What do you dislike about LimeChat?** None - The team was very supportive during any gaps **What problems is LimeChat solving and how is that benefiting you?** 1. Ease of managing customer tickets and raising the cases 2. Chatbot feature for general transactional queries 3. Whatsapp Transactional/marketing campaign creations ### 14. Well managed platform & active support **Rating:** 4.0/5.0 stars **Reviewed by:** Annie S. | Digital Marketing Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** December 12, 2022 **What do you like best about LimeChat?** LimeChat truly helped Conatural to have a seamless customer experience with one window ticketing solution for all our social media platforms and lessen TAT. The AI-powered bot is really efficient and easy to manage that uplifted our sales. The team is superbly active & responsive. Integrations & setups were quick and simple throughout. We managed to get the real-time, detailed insights and reporting of CSRs. **What do you dislike about LimeChat?** LimeChat doesn't support outlook emails which is quite a hurdle **What problems is LimeChat solving and how is that benefiting you?** One window platform to manage all queries and an AI-powered bot to improve the customer journey. ### 15. Great experience! **Rating:** 5.0/5.0 stars **Reviewed by:** Rachna R. | Growth Marketing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 23, 2023 **What do you like best about LimeChat?** The Limechat team has always been very responsive and helpful, specially Sridhar,he goes out of his way to ensure your issues are resolved. **What do you dislike about LimeChat?** We are facing few issues due to the diversity of the products, hence trying to figure out a better flow on the chat. **What problems is LimeChat solving and how is that benefiting you?** - We are able to connect with our customers much faster - COD orders are getting confirmed online, reducing the need to call everyone ### 16. The perfect SaaS and PaaS tool for D2C brands! **Rating:** 5.0/5.0 stars **Reviewed by:** Kandarp P. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 08, 2023 **What do you like best about LimeChat?** Limechat offers great amount of flexibility and intuitive user experience for customers to self learn and begin using the features. Thru have the best team, period. **What do you dislike about LimeChat?** Nothing really, I think they evolve every week and month. **What problems is LimeChat solving and how is that benefiting you?** The ease of managing tickets, chat history, order history, one click featured, as well as customer management from communication to concerns, everything. Increasing business. ### 17. Great Product & Great Support **Rating:** 5.0/5.0 stars **Reviewed by:** Avinash G. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 07, 2023 **What do you like best about LimeChat?** Support, Services. The user-friendly interface makes it easy to navigate. The support team are a prompt and helpful in response to any questions or issues I have encountered **What do you dislike about LimeChat?** There is nothing much to dislike about limechat. **What problems is LimeChat solving and how is that benefiting you?** Improved efficiency: Limechat allows support teams to handle more inquiries in less time and Increased productivity With faster response times and more personalized support ### 18. Best services for WhatsApp Marketing **Rating:** 4.5/5.0 stars **Reviewed by:** Gowar A. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 21, 2023 **What do you like best about LimeChat?** Setting up cohorts and automating journeys on WhatsApp has been one of the stand out features of Limechat. **What do you dislike about LimeChat?** Nothing as such. Everything is going well with Limechat **What problems is LimeChat solving and how is that benefiting you?** Our remarketing was always less effective with just emails and sms until we on boarded WhatsApp. The response rate shot up when we started using WhatsApp for remarketing. Weve also recently initiated capturing consumer feedback and we expect this service to reduce the workload of our CRM team significantly ### 19. Great platform **Rating:** 4.5/5.0 stars **Reviewed by:** SAMREEN K. | Assistant Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 10, 2023 **What do you like best about LimeChat?** The platform and dashboard is super easy to use and exceptional support from a team of limechat Specially "Manika" from limechat Helped us on every step.Limechat has come up with many new features which helped us to improve customer experience and also scale business through WhatsApp. **What do you dislike about LimeChat?** We still want some customization for business which it will take time . **What problems is LimeChat solving and how is that benefiting you?** Improving customer experience and scaling buisness ### 20. Highly Customer oriented **Rating:** 4.0/5.0 stars **Reviewed by:** Abhishek V. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 01, 2023 **What do you like best about LimeChat?** The team is always there to help out and are always working to build new functionalities. **What do you dislike about LimeChat?** There are a couple of issues with the bot, but the team is always on their feet to fix these. **What problems is LimeChat solving and how is that benefiting you?** Customer support automation and marketing. ### 21. Great experience! **Rating:** 5.0/5.0 stars **Reviewed by:** Nitin N. | Operation Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 19, 2023 **What do you like best about LimeChat?** Easy to use & excellent customer support.Highly recommended to Setup a Whatsapp channel for Business. Chat Bot is good for support automation and campaign in our helpful to recover abandoned carts. **What do you dislike about LimeChat?** Need to work on Mobile App; certain bugs are observed as compared to the desktop application. **What problems is LimeChat solving and how is that benefiting you?** abandoned cart recovery, support automation, engagement campaign on whatsapp ### 22. Excellent customer service thats ready to go **Rating:** 5.0/5.0 stars **Reviewed by:** Archana c. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** January 18, 2023 **What do you like best about LimeChat?** The integrated dashboard with all the channels is the best part, we do not have to navigate multiple places **What do you dislike about LimeChat?** There are some unsupported features with instgaram needs to be resolved **What problems is LimeChat solving and how is that benefiting you?** Our entire customer chat support system has been made very easy and convenient ### 23. Good Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Rahul N. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 18, 2023 **What do you like best about LimeChat?** The response of the chatbot is swift and accurate. **What do you dislike about LimeChat?** So far, I have not experienced anything odd about Limechat; hence nothing to dislike about it. **What problems is LimeChat solving and how is that benefiting you?** Customers ask a few common questions, and the response is automated through the chatbot. ### 24. The best app for new age customer support! **Rating:** 5.0/5.0 stars **Reviewed by:** Javeed M. | Medical Operations and CRM manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 21, 2022 **What do you like best about LimeChat?** The Customer support operations have changed now. These days the customers aren't interested in calling and asking for a solution for their query; they are happier with resolutions over chat and at this time LimeChat is playing a very significant role in streamlining the CRM. The customer success POCs at LimeChat are very **What do you dislike about LimeChat?** Nothing as such! The app itself is perfect and has no issues as such. The POC are also responsive to us! **What problems is LimeChat solving and how is that benefiting you?** New-age customer support solutions require updated solutions. We're very happy to have LimeChat and the POC Sridhar with us who helps us with all our queries :) ### 25. Useful & helpful **Rating:** 5.0/5.0 stars **Reviewed by:** Adhish S. | Growth Lead, Small-Business (50 or fewer emp.) **Reviewed Date:** January 13, 2023 **What do you like best about LimeChat?** Utilizing all possible features to the fullest for growth. **What do you dislike about LimeChat?** Long wait time for response/action in some instances. **What problems is LimeChat solving and how is that benefiting you?** Bringing telehealth services for products/consults to WhatsApp for users. ### 26. Great Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Deepti T. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 07, 2023 **What do you like best about LimeChat?** Helps in creating a brand image towards the customers and we can communicate with best possible ways. Timely solution and great team support. - Ecommerce Helpdesk - Whatsapp Engagement Campigns Both the above are really efficient. **What do you dislike about LimeChat?** There is nothing to dislike about limechat **What problems is LimeChat solving and how is that benefiting you?** 1. Handling Omnichannel Communication Queries 2. Handling Whatsapp Channel Communication ### 27. Perfect is the word for Limechat **Rating:** 5.0/5.0 stars **Reviewed by:** Anurag S. | VP - Customer Experience, Small-Business (50 or fewer emp.) **Reviewed Date:** December 27, 2022 **What do you like best about LimeChat?** Dynamic approach, Support Team and easy to use features **What do you dislike about LimeChat?** Dislike? Actually nothing to dislike for this tool and the team **What problems is LimeChat solving and how is that benefiting you?** Generating Revenue, keeping customer experience intact! ### 28. Great Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Nitish K. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 15, 2023 **What do you like best about LimeChat?** Chat Bot Experience, WhatsApp Campaigns for retention and engagement and E-commerce help desk. **What do you dislike about LimeChat?** Nothing to dislike, Everything is working great **What problems is LimeChat solving and how is that benefiting you?** Automating chat support query using of chatbot, Supportive team, Revenue generating campaigns ### 29. Closely knit working process with a bunch of people willing to deliver results **Rating:** 4.5/5.0 stars **Reviewed by:** Madhur J. | Product management intern, Mid-Market (51-1000 emp.) **Reviewed Date:** January 06, 2023 **What do you like best about LimeChat?** Intent of limechat team to provide immediate support **What do you dislike about LimeChat?** System stability consistently during peak load hours **What problems is LimeChat solving and how is that benefiting you?** Providing automation to handle order related queries ### 30. good experience **Rating:** 3.0/5.0 stars **Reviewed by:** Yatharth J. | Digital Marketing Executive, Small-Business (50 or fewer emp.) **Reviewed Date:** January 04, 2023 **What do you like best about LimeChat?** the roadmap sounds promising. existing features are pretty cool. **What do you dislike about LimeChat?** customer service is good. can be better. A dedicated customer support manager can help brands solve their problems quickly. higher pricing than peers. **What problems is LimeChat solving and how is that benefiting you?** whatsapp business ### 31. All channel ORM & Chatbox Tool, Affordable and Integrates easily **Rating:** 5.0/5.0 stars **Reviewed by:** uttam . | Digital Marketing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 15, 2021 **What do you like best about LimeChat?** It Integrates with Every major channel easily, was able to Integrate it with Whatsapp API Gupshup, Facebook, Instagram. Let's you manage all your customer queries from a single login. Saves a lot of time. Plus gives you the option to broadcast your messages separately to your customer using a template **What do you dislike about LimeChat?** Replies sent through Instagram direct message(DM) is not visible on the Limechat chatbox. Also 24hr reply window could be extended would be the best . Bit techy **Recommendations to others considering LimeChat:** Should consider if you a small or medium size company, WhatsApp messaging is must as customer Interaction rate is higher then other traditional platforms **What problems is LimeChat solving and how is that benefiting you?** Customer Interactions & replies. Whatsapp Broadcast messages, Website chatbot management ## LimeChat Discussions - [What is LimeChat used for?](https://www.g2.com/discussions/what-is-limechat-used-for) - [View LimeChat pricing details and edition comparison](https://www.g2.com/products/limechat/reviews?qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-06-26+08%3A50%3A31+-0500&secure%5Bsession_id%5D=e10461ae-e875-4b78-9c6b-0a3da77022c5&secure%5Btoken%5D=af75fe894e699ebeabcea793c919661c3c78d8cbdfd73f85f40f811e4ddddc4a&format=llm_user) ## LimeChat Features **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Ticket Collaboration - Customer and Contacts Database **Messenger** - Sequencing - AI - Live Chat - Customization Interface **Channels** - Multi-Channel Coverage - Open Listening **Responses** - Personalization - Route To Human - Natural Language Understanding (NLU) **Responses** - Customization - Control - Route To Human - Menu bars - Drip sequences **Conversational Platform** - Personalization - Omnichannel - Contextual Engagement - Proactive Engagement **Messaging Channels** - SMS Messaging - Email - Voice Messaging - Two way messaging **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech **Generative AI** - AI Text Summarization **Automation - AI Agents** - Sales Follow-Up - Customer Interaction Automation - Lead Generation - Document Processing - Feedback Collection **Conversational AI - Conversational Commerce Platforms** - AI chatbots - Messaging and Notifications - AI agents - Voice assistants - Communication apps **Self-Service Experience** - Knowledge Base - Searchable Articles - Community Forums - Mobile Optimization - Personalization **Communication** - Pop-up Chat - Notifications - In-App Messaging - Co-Browsing **Channels** - Social Media - Website - Text Message (SMS) - Voice Assistants - Other **Design** - Communications Strategy Development - Create Content - Personalization - Inbound Identification - Regulatory Compliance **Platform** - Conversation Editor - Integration - Human-In-The-Loop **Platform** - Live chat - Integrations - Branding - Analytics - A/B testing - Role-based access - Collection of information **Support Automation** - Intelligent Routing - Seamless Escalation - Transcripts - Self-Serve Support **Administration** - Scheduling - Triggered Notifications - Segmentation - Integrations **Generative AI** - AI Text Generation - AI Text Summarization **Autonomy - AI Agents** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving **Platform integration - Conversational Commerce Platforms** - Ecommerce stores - Sales channels - Payment Platform - Internal tools **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Customers** - Targeting - Profiles - Analytics - Lead Gathering - Sales Conversion **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Customer Query Resolution - AI Customer Support Agents** - Automated Ticket Resolution - Contextual Response Generation - Sentiment Analysis - Knowledge Base Utilization - Multilingual Support **Analytics and Reporting - Conversational Commerce Platforms** - Conversational analytics - Advance reporting **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Customer Interaction Automation - AI Customer Support Agents** - Proactive Customer Outreach - Feedback Collection - Escalation Handling - Workflow Optimization **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Conversational Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Social Integration - Voice **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Integration - Reporting - Dashboards **Automation** - Customer Interaction Automation - Feedback Collection - Document Processing **Autonomy** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving ## Top LimeChat Alternatives - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - 4.4/5.0 (3,672 reviews) - [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) - 4.4/5.0 (7,445 reviews) - [FreshChat](https://www.g2.com/products/freshworks-freshchat/reviews) - 4.4/5.0 (468 reviews)