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Haptik Reviews & Product Details

Haptik helps brands acquire, convert, engage and delight users with AI-driven, personalized, conversational experiences across 20 channels and 100+ languages. With the vision of creating the most compelling conversational commerce platform of the 21st century, Haptik’s Conversational Commerce platform enables brands to design delightful experiences that improve conversion rates across every stage of their customer’s journey. Haptik’s leading clients and partners include KFC, Whirlpool, Starhub, HP, Reliance Jio, CEAT, Disney Hotstar, OLA, and Zurich Insurance among others. The company has been featured as a Category Leader across many platforms including Gartner, G2, Opus Research & more.

Seller

Haptik

Discussions

Haptik Community

Languages Supported

English

Product Description

Customer care chat on your website, mobile app and messaging channels, using AI to lighten the load on your live agents via one seamless system.

Overview by

Khushboo Pradhan

Value at a Glance

Averages based on real user reviews.

Time to Implement

2 months

Return on Investment

15 months

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Top-Rated Alternatives

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Haptik Integrations

(2)

Integration information sourced from real user reviews.

Haptik Media

Upgrade your customer experience with Haptik’s Intelligent Virtual Assistants, driving ROI at every stage of the lifecycle

Haptik Demo - Smart Agent MyChat Interface

Empower your live agents with all the information they need to answer customer queries more efficiently - without the need to toggle between multiple systems. Easily access user details, notes, and previous conversation history to contextually solve queries and personalize customer conversation...

Get real-time chat disposition trends, scrutinize abandoned chats & set custom auto-response for offline hours & delays.

Accelerate go-to-market with Haptik’s drag & drop visual builder that includes 100+ pre-built, domain-specific Smart Skills designed for the most common use cases for your industry.

Get in-depth insights into how users interact with your IVAs, identify problem areas or features that can be improved and also collect first-hand user feedback about your IVA experience in real-time.

Haptik Demo - Make your bots more effective

Smart Funnel helps us track the effectiveness of the bot by tracking the completion rates and identifying the drop off points in order to make changes to the bot design or flow to ensure users are getting a resolution

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Atul C.

Assistant Manager - Retention and Growth

Mid-Market (51-1000 emp.)

7/31/2025

"Haptik might be a good choice"

4.5/5

What do you like best about Haptik?

Haptik stands out for its ease of use and smooth implementation. It’s easy to learn and doesn’t require any specialized expertise. With robust features tailored for business needs, seamless integration of third-party APIs via Webhooks, and reliable customer support, Haptik makes automation both powerful and accessible. Review collected by and hosted on G2.com.

What do you dislike about Haptik?

The flow builder is intuitive, but for highly complex or deeply customized logic, it can feel restrictive. Review collected by and hosted on G2.com.

What problems is Haptik solving and how is that benefiting you?

Haptik is solving some of the biggest challenges we face in customer engagement, support, and automation.

1. Manual customer support used to be time-consuming and inconsistent - With Haptik, 60–80% of repetitive queries are now automated, easing the load on our support team and speeding up response times.

2. Setting up systems used to be complicated and slow - Thanks to Haptik’s flexible Webhooks and APIs, integrating with our third-party tools is now fast and seamless.

How This Benefits Us as a D2C Brand:

1. Faster response times mean better customer experience.

2. Higher conversions through WhatsApp commerce and real-time engagement.

3. Lower support costs by reducing manual effort.

4. Effortless integration with our CRMs and logistics platforms.

5. Increased repeat purchases through personalized re-engagement journeys. Review collected by and hosted on G2.com.

Richa S.

CRM and Operations Head

Mid-Market (51-1000 emp.)

7/31/2025

"Amazing experience."

4.5/5

What do you like best about Haptik?

The product is exceptionally well-designed to meet brand needs. All recent updates and changes from Meta and Google are shared promptly, ensuring clear understanding and smooth adaptation. Professionally, the collaboration has been excellent — the team communicates effectively and is quick to respond whenever we face any issues. Review collected by and hosted on G2.com.

What do you dislike about Haptik?

There’s nothing major to dislike — the experience has been smooth and efficient. However, it would be great if, from time to time, the Haptik team could proactively share inputs or suggestions based on a deeper understanding of the brand’s business. This could further enhance the user experience and unlock more ways in which Haptik can add value. Review collected by and hosted on G2.com.

Verified User in Oil & Energy

Mid-Market (51-1000 emp.)

8/1/2025

"Quick Response and Proper Guidance"

4/5

What do you like best about Haptik?

We've been with Haptik from last 4+ years and What I like best about Haptik is its intuitive bot builder and strong integration capabilities for both web & WhatsApp Bots. It has helped us streamline customer engagement across channels with minimal effort.

The detailed analytics help us identify conversation bottlenecks and improve user experience. Review collected by and hosted on G2.com.

What do you dislike about Haptik?

Haptik is a good platform overall, one area that could be improved is the learning curve for new users. Some advanced features require technical expertise or detailed documentation, which could be made more user-friendly like bot break analysis, CSAT Analysis etc Review collected by and hosted on G2.com.

T. C.

eCommerce Manager

Mid-Market (51-1000 emp.)

8/1/2025

"Efficient Solutions, Great Support and Best Value"

5/5

What do you like best about Haptik?

Haptik being a verified Meta Business Service provider really helped transform our digital marketing and notification services using WhatsApp. Thanks to their world class dev team that accomodate our perculiar requirements and with a quick turnaround. Review collected by and hosted on G2.com.

What do you dislike about Haptik?

Being based in a different jurisdiction than Haptik, it comes with beraucratic layer in processing payments via our banking regulator and anually renewing contratcs but this is beyond Haptik's control and is naturally a part of international business. Review collected by and hosted on G2.com.

Kishore K.

Team Leader

Small-Business (50 or fewer emp.)

7/31/2025

"Customer Support"

4.5/5

What do you like best about Haptik?

Haptik offers powerful conversational AI its useful for automating customer service and boosting engagement across industries Review collected by and hosted on G2.com.

What do you dislike about Haptik?

While Haptik is feature-rich, the platform can have a learning curve for new users, and customization may require more technical involvement compared to simpler chatbot builders.

And also, customization of Subadmin access, and more analytics data can be improved. Review collected by and hosted on G2.com.

Tungeshwar S.

Senior Manager Business Operations

Enterprise (> 1000 emp.)

8/1/2025

"Till now experience is good."

5/5

What do you like best about Haptik?

Haptik representative are always eager to help you out with the right mindset. Review collected by and hosted on G2.com.

What do you dislike about Haptik?

Nothing really as of now , we are able to got our requirement fulfilled. Review collected by and hosted on G2.com.

Vivian C.

Team Lead - Business Intelligence | Customer Experience

Mid-Market (51-1000 emp.)

7/18/2025

"Quick & Easy to Use"

5/5

What do you like best about Haptik?

A reliable and scalable SaaS platform that efficiently caters to business demands with exceptional service delivery. Review collected by and hosted on G2.com.

What do you dislike about Haptik?

Nothing specific right now, but Haptik continues to experiment with and launch new initiatives in the market. Review collected by and hosted on G2.com.

What problems is Haptik solving and how is that benefiting you?

1. Seamless customer support via chatbots that reduce agent workload.

2. Personalized and timely notifications that improve user engagement.

3. Scalable automation for high-traffic periods without manual effort.

4. Easy-to-use flow builder for customizing order and support journeys.

5. Smooth integration with existing tools and responsive support team.

6. Measurable impact on KPIs like response time and ticket volume.

7. Supports omnichannel communication, especially via WhatsApp.

8. Enables proactive communication for delays, returns, and updates. Review collected by and hosted on G2.com.

Verified User in Financial Services

Enterprise (> 1000 emp.)

7/31/2025

"Review on Bots; Haptik delivered"

5/5

What do you like best about Haptik?

Haptik proved to be a reliable and technically competent partner for chatbot development. With strong post-launch support and a clear focus on user experience, we would recommend them for mid-to-large scale conversational AI projects, especially where integration and customization are key. Review collected by and hosted on G2.com.

What do you dislike about Haptik?

There is no dislike about Haptik; apart from costing of new requirement is on higher side. Review collected by and hosted on G2.com.

What problems is Haptik solving and how is that benefiting you?

Bots Solve Problems:

1. Instant Responses; provide immediate answers to common queries like FAQs, order status, troubleshooting steps, or account details, reducing wait times.

2. 24/7 Availability; addressing queries and concerns of the users.

3. Automated Issue Diagnosis; Through guided conversations, bots can narrow down the list of issues.

4. Self-Service Resolution

5. Data Collection and Analytics

6. Personalization and Proactive Help

7. Improving CSAT's and NPS. Review collected by and hosted on G2.com.