--- title: Haptik Reviews meta_title: 'Haptik Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 167 reviews by the users' company size, role or industry to find out how Haptik works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 167 scale: '5' date_modified: '2026-06-22' parent_category: name: AI Agents url: https://www.g2.com/categories/ai-agents --- # Haptik Reviews **Vendor:** Haptik **Category:** [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents) **Average Rating:** 4.5/5.0 **Total Reviews:** 167 ## About Haptik Haptik helps brands acquire, convert, engage and delight users with AI-driven, personalized, conversational experiences across 20 channels and 100+ languages. With the vision of creating the most compelling conversational commerce platform of the 21st century, Haptik’s Conversational Commerce platform enables brands to design delightful experiences that improve conversion rates across every stage of their customer’s journey. Haptik’s leading clients and partners include KFC, Whirlpool, Starhub, HP, Reliance Jio, CEAT, Disney Hotstar, OLA, and Zurich Insurance among others. The company has been featured as a Category Leader across many platforms including Gartner, G2, Opus Research & more. ## Haptik Pros & Cons **What users like:** - Users find Haptik's **helpful chatbot** enhances their experience by providing instant replies and a human-like interaction. (27 reviews) - Users find Haptik to be **incredibly easy to use** , benefiting from seamless integrations and accessibility across devices. (26 reviews) - Users value the **commitment to customization and seamless integrations** of Haptik, enhancing scalability and user experience. (26 reviews) - Users commend Haptik for its **excellent customer support** , noting their responsiveness and helpfulness in enhancing the bot's functionality. (22 reviews) - Users value the **efficiency** of Haptik's chatbot and automation, enhancing customer interactions and business scalability. (13 reviews) - Integrations (11 reviews) - User Interface (11 reviews) - Data Analytics (10 reviews) - Users appreciate the **easy integrations** of Haptik, enhancing customer interactions and streamlining communication effortlessly. (10 reviews) - AI Efficiency (9 reviews) **What users dislike:** - Users note a **lack of features** in Haptik, wishing for more service innovation to enhance their experience. (10 reviews) - Users report **AI limitations** causing broken interactions and outdated information, diminishing the quality of customer conversations. (7 reviews) - Users find Haptik's **limited features** basic and believe additional functionalities are necessary for improvement. (7 reviews) - Users experience **delays** in response times and changes needing developer attention, affecting overall efficiency and convenience. (6 reviews) - Users find the **complexity** of Haptik's implementation and features to hinder efficiency and customization efforts. (5 reviews) - Users experience **delayed response times** from Haptik's support team, affecting the overall efficiency of customer service interactions. (5 reviews) - Users find the pricing of Haptik to be **expensive** compared to simpler chatbot solutions, particularly for small businesses. (5 reviews) - Lack of Integrations (5 reviews) - Poor Customer Support (5 reviews) - Users experience **inconsistent bot functionality** with delays and misunderstandings affecting communication and overall efficiency. (4 reviews) ## Haptik Reviews ### 1. Haptik might be a good choice **Rating:** 4.5/5.0 stars **Reviewed by:** Atul C. | Assistant Manager - Retention and Growth, Mid-Market (51-1000 emp.) **Reviewed Date:** July 31, 2025 **What do you like best about Haptik?** Haptik stands out for its ease of use and smooth implementation. It’s easy to learn and doesn’t require any specialized expertise. With robust features tailored for business needs, seamless integration of third-party APIs via Webhooks, and reliable customer support, Haptik makes automation both powerful and accessible. **What do you dislike about Haptik?** The flow builder is intuitive, but for highly complex or deeply customized logic, it can feel restrictive. **What problems is Haptik solving and how is that benefiting you?** Haptik is solving some of the biggest challenges we face in customer engagement, support, and automation. 1. Manual customer support used to be time-consuming and inconsistent - With Haptik, 60–80% of repetitive queries are now automated, easing the load on our support team and speeding up response times. 2. Setting up systems used to be complicated and slow - Thanks to Haptik’s flexible Webhooks and APIs, integrating with our third-party tools is now fast and seamless. How This Benefits Us as a D2C Brand: 1. Faster response times mean better customer experience. 2. Higher conversions through WhatsApp commerce and real-time engagement. 3. Lower support costs by reducing manual effort. 4. Effortless integration with our CRMs and logistics platforms. 5. Increased repeat purchases through personalized re-engagement journeys. ### 2. Amazing experience. **Rating:** 4.5/5.0 stars **Reviewed by:** Richa S. | CRM and Operations Head, Mid-Market (51-1000 emp.) **Reviewed Date:** July 31, 2025 **What do you like best about Haptik?** The product is exceptionally well-designed to meet brand needs. All recent updates and changes from Meta and Google are shared promptly, ensuring clear understanding and smooth adaptation. Professionally, the collaboration has been excellent — the team communicates effectively and is quick to respond whenever we face any issues. **What do you dislike about Haptik?** There’s nothing major to dislike — the experience has been smooth and efficient. However, it would be great if, from time to time, the Haptik team could proactively share inputs or suggestions based on a deeper understanding of the brand’s business. This could further enhance the user experience and unlock more ways in which Haptik can add value. **What problems is Haptik solving and how is that benefiting you?** There isn’t a specific problem being solved at the moment, but the new features being introduced are promising and could offer significant benefits in the long run. We appreciate the consistent innovation and look forward to exploring how these updates can support our goals over time. ### 3. Quick Response and Proper Guidance **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Oil & Energy | Mid-Market (51-1000 emp.) **Reviewed Date:** August 01, 2025 **What do you like best about Haptik?** We've been with Haptik from last 4+ years and What I like best about Haptik is its intuitive bot builder and strong integration capabilities for both web & WhatsApp Bots. It has helped us streamline customer engagement across channels with minimal effort. The detailed analytics help us identify conversation bottlenecks and improve user experience. **What do you dislike about Haptik?** Haptik is a good platform overall, one area that could be improved is the learning curve for new users. Some advanced features require technical expertise or detailed documentation, which could be made more user-friendly like bot break analysis, CSAT Analysis etc **What problems is Haptik solving and how is that benefiting you?** One of the key problems Haptik solves is providing 24/7 availability to our users. Even outside working hours, customers receive immediate responses, which enhances their overall experience and reduces drop-offs. ### 4. Efficient Solutions, Great Support and Best Value **Rating:** 5.0/5.0 stars **Reviewed by:** T. C. | eCommerce Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** August 01, 2025 **What do you like best about Haptik?** Haptik being a verified Meta Business Service provider really helped transform our digital marketing and notification services using WhatsApp. Thanks to their world class dev team that accomodate our perculiar requirements and with a quick turnaround. **What do you dislike about Haptik?** Being based in a different jurisdiction than Haptik, it comes with beraucratic layer in processing payments via our banking regulator and anually renewing contratcs but this is beyond Haptik's control and is naturally a part of international business. **What problems is Haptik solving and how is that benefiting you?** Automating level 1 queries to make a self service bot and customer notifications via WhatsApp. ### 5. Customer Support **Rating:** 4.5/5.0 stars **Reviewed by:** Kishore K. | Team Leader, Small-Business (50 or fewer emp.) **Reviewed Date:** July 31, 2025 **What do you like best about Haptik?** Haptik offers powerful conversational AI its useful for automating customer service and boosting engagement across industries **What do you dislike about Haptik?** While Haptik is feature-rich, the platform can have a learning curve for new users, and customization may require more technical involvement compared to simpler chatbot builders. And also, customization of Subadmin access, and more analytics data can be improved. **What problems is Haptik solving and how is that benefiting you?** Haptik is solving the problem of managing high volumes of customer queries by automating conversations through AI-powered chatbots. This has helped improve response times, reduce support costs, and enhance customer satisfaction for our business. ### 6. Till now experience is good. **Rating:** 5.0/5.0 stars **Reviewed by:** Tungeshwar S. | Senior Manager Business Operations, Enterprise (> 1000 emp.) **Reviewed Date:** August 01, 2025 **What do you like best about Haptik?** Haptik representative are always eager to help you out with the right mindset. **What do you dislike about Haptik?** Nothing really as of now , we are able to got our requirement fulfilled. **What problems is Haptik solving and how is that benefiting you?** Using Haptik whatsApp Bot , we have automated our service desk and it has really benefited us , as service desk is available round the clock now. and we are able to serve the customer in a better way. ### 7. Quick & Easy to Use **Rating:** 5.0/5.0 stars **Reviewed by:** Vivian C. | Team Lead - Business Intelligence | Customer Experience, Mid-Market (51-1000 emp.) **Reviewed Date:** July 18, 2025 **What do you like best about Haptik?** A reliable and scalable SaaS platform that efficiently caters to business demands with exceptional service delivery. **What do you dislike about Haptik?** Nothing specific right now, but Haptik continues to experiment with and launch new initiatives in the market. **What problems is Haptik solving and how is that benefiting you?** 1. Seamless customer support via chatbots that reduce agent workload. 2. Personalized and timely notifications that improve user engagement. 3. Scalable automation for high-traffic periods without manual effort. 4. Easy-to-use flow builder for customizing order and support journeys. 5. Smooth integration with existing tools and responsive support team. 6. Measurable impact on KPIs like response time and ticket volume. 7. Supports omnichannel communication, especially via WhatsApp. 8. Enables proactive communication for delays, returns, and updates. ### 8. Review on Bots; Haptik delivered **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** July 31, 2025 **What do you like best about Haptik?** Haptik proved to be a reliable and technically competent partner for chatbot development. With strong post-launch support and a clear focus on user experience, we would recommend them for mid-to-large scale conversational AI projects, especially where integration and customization are key. **What do you dislike about Haptik?** There is no dislike about Haptik; apart from costing of new requirement is on higher side. **What problems is Haptik solving and how is that benefiting you?** Bots Solve Problems: 1. Instant Responses; provide immediate answers to common queries like FAQs, order status, troubleshooting steps, or account details, reducing wait times. 2. 24/7 Availability; addressing queries and concerns of the users. 3. Automated Issue Diagnosis; Through guided conversations, bots can narrow down the list of issues. 4. Self-Service Resolution 5. Data Collection and Analytics 6. Personalization and Proactive Help 7. Improving CSAT's and NPS. ### 9. The customer supporttool for OMNI channel **Rating:** 4.0/5.0 stars **Reviewed by:** Hizkia P. | Product Manager, Enterprise (> 1000 emp.) **Reviewed Date:** July 29, 2025 **What do you like best about Haptik?** Analytics Intelligence Tool is the best Haptik tools **What do you dislike about Haptik?** The agent and campaign menu from Interakt platform **What problems is Haptik solving and how is that benefiting you?** Have two type of agents which is Sales Store and Customer Services ### 10. Good service **Rating:** 4.0/5.0 stars **Reviewed by:** Rishabh R. | Growth manager, Enterprise (> 1000 emp.) **Reviewed Date:** August 01, 2025 **What do you like best about Haptik?** Easy to use interface and quick to implement **What do you dislike about Haptik?** less product features and service innovation around conversion **What problems is Haptik solving and how is that benefiting you?** automating sales process to help customers connect to our agents ### 11. Partnering for digital success **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** August 04, 2025 **What do you like best about Haptik?** Agility for integration and implementation **What do you dislike about Haptik?** Better turn around time is an expectation. **What problems is Haptik solving and how is that benefiting you?** Acting as a level one filter to handle customer queries post which it goes to a live support system reduces the overall headcount requirement ### 12. Innovative, Consistent with Good Service **Rating:** 4.5/5.0 stars **Reviewed by:** Prateek G. | Digital Marketing Strategist, Small-Business (50 or fewer emp.) **Reviewed Date:** August 06, 2025 **What do you like best about Haptik?** Their service is consistent and they come with innovative ideas **What do you dislike about Haptik?** The interface can be complicated and difficult to navigate **What problems is Haptik solving and how is that benefiting you?** CRM execution and Data analysis ### 13. Incredible collaboration with Haptik for Gen AI-powered conversational platform **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Enterprise (> 1000 emp.) **Reviewed Date:** March 11, 2025 **What do you like best about Haptik?** Seamless integration with our brand Proactive team in resolving queries Tailored bot flows to match campaign objectives **What do you dislike about Haptik?** Faster iteration and deployment would enhance agility **What problems is Haptik solving and how is that benefiting you?** As a offline business, Haptik has helped us to bridge the gap between our physical stores and today's always online shoppers. Using Haptik's GenAI Agent, we've successfully handled multiple customer queries in their preferred language, hence improving customer experience by automating repetitive queries related to offers & store locations. Using the Bot flows, we've had seamless customer journey from awareness to action, simplifying customer interactions. ### 14. Haptik helped automate our customer support while providing best in class experience **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** March 18, 2025 **What do you like best about Haptik?** the dedication from their project managers to deploy effective and highly scalable solutions, their commitment to customize and build new features as per customer needs **What do you dislike about Haptik?** their production support team sometimes closes issues incorrectly to shorten their average ticket resolve time **What problems is Haptik solving and how is that benefiting you?** Automating ~60% of our customer support contacts daily, providing Agent Chat tool with real-time monitoring of metrics, skill wise routing and so on. Our tNPS has improved for Agents while reducing operational costs. ### 15. Great Product and Rapid Innovation **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** November 25, 2023 **What do you like best about Haptik?** - The chatbot is actually very good - Adoption of AI and NLP is much superior to other similar products availble in the Indian Market - The bot is also quite reliable in terms of uptime - The Haptik team is pretty good in terms of knowledge, responsiveness, helpfulness and from time to time they help us with recommendations on how to further improve the bot's capabilities - Their backend team also keeps working on improving AI and NLP features which helps ensure we can adopt and make use of latest technologies and innovations in this space **What do you dislike about Haptik?** - The implementation was not the easiet. It seemed to be a bit complex. It took a lot of time for implementation as well - Lots of features seem to be non customisable which kind of restrict the degree of innovation we want to do from our end - Customizations in the reporting dashboard is something that is currently missing. Would love to see self serve customisable reporting dashboard in future - Changes, modifications and additions take lots and lots of time. And when you're a young start up, you want things done yesterday. In that sense it gets difficult at times working with haptik - The customer support (ticketing support) is a bit slow and get dragged for weeks - A lot of time, the team that works on RFCs doesn't have context of what has happened in the past, leading to delays - Lastly, the add-ons tend to get a bit expensive **What problems is Haptik solving and how is that benefiting you?** Haptik has helped us deploy chatbots across all major channels like Whatsapp, Instagram, Google Chats as well as our website and app. This has helped us in mulitple ways: 1. Cost optimisation as chatbot can chat with huge number of customers, at once 2. Faster issue resolution - for many use cases where the issue can be resolved end to end by the bot 3. High degree of automation - completely eliminating the need to human intervention ### 16. Leading the Way in Smart Bot Conversations **Rating:** 5.0/5.0 stars **Reviewed by:** Sajid Q. | Senior Manager - Presales & Process, Enterprise (> 1000 emp.) **Reviewed Date:** June 19, 2024 **What do you like best about Haptik?** Their subject matter expertise, experienced team, and the backing of Reliance Jio position them ahead of other competitors. **What do you dislike about Haptik?** While the bot effectively interacts and responds to customer queries, the Haptik team lacks in B2B client engagement and relationship nurturing. This may be due to the company's size and the high number of accounts assigned to the success manager. **What problems is Haptik solving and how is that benefiting you?** Implementing a conversational bot to support customer engagements has effectively addressed several critical issues. Bot provide 24/7 availability and instant responses, reducing wait times and improving satisfaction. It automates routine inquiries, lowering operational costs and allowing human agents to focus on complex issues. It manages increasing interaction volumes effortlessly. Additionally, bots collect valuable customer data, offer personalized interactions, enhancing overall accessibility and customer experience. ### 17. Haptik is a solid collaborative support bot company. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Games | Mid-Market (51-1000 emp.) **Reviewed Date:** October 25, 2024 **What do you like best about Haptik?** The Haptik team is very collaborative, helping with all setup and adjustments. They like to demo and test new features as they come out and make sure to keep your bot running in an effective manner. **What do you dislike about Haptik?** Most changes, including things like changing hours of operation, require developer attention. This can take a minute due to time zone issues. **What problems is Haptik solving and how is that benefiting you?** The Haptik bot his helping us to serve more customers outside of our business hours. It is also helping customers who do not have premium service access premium support. ### 18. Haptik streamlines customer interactions **Rating:** 4.5/5.0 stars **Reviewed by:** Gunjan M. | AM Quality, Mid-Market (51-1000 emp.) **Reviewed Date:** June 26, 2024 **What do you like best about Haptik?** Haptik simplifies chatbot development and management. Its intuitive interface makes it a breeze to use, while its rapid development and deployment features allow you to get your chatbot up and running quickly. Whether you want to integrate with existing online portals or external systems, Haptik makes the process effortless. Plus, you can create a single user journey that works across various channels, saving you time and resources. Haptik also offers robust analytics to understand user behavior and optimize your chatbot, and their supportive team is always available to help ensure a smooth experience. **What do you dislike about Haptik?** Product requires a few more enhancements **What problems is Haptik solving and how is that benefiting you?** chatbot makes us available 24*7 for the customer. ### 19. The service has been very satisfying in terms of support given by Haptik team **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Banking | Enterprise (> 1000 emp.) **Reviewed Date:** September 03, 2021 **What do you like best about Haptik?** The account manager Mr.Brijesh Sahoo has been very patent and also very quick with meeting our product team's requirements. Though we faced few technical issues at the start but it was well managed by the Haptik Support team **What do you dislike about Haptik?** There is nothing that i disliked. The service is very good **Recommendations to others considering Haptik:** Haptik is highly recommended **What problems is Haptik solving and how is that benefiting you?** Haptik helped us quickly design & activate Chatbot facility on our App as well as on Whatsapp for our customers which immensely helped in is resolving customer queries over Chat **Official Response from Ruta Bhatt:** > Hi! Thank you for the wonderful review and for taking the time to share your feedback about working with us. Our customers are our top priority and we are ecstatic that we delivered upto your expectations! Kind folks like you make our job a pleasure. :) ### 20. Haptik- Good conversational AI platform **Rating:** 5.0/5.0 stars **Reviewed by:** Vishal Singh C. | Quality Analyst SME, Small-Business (50 or fewer emp.) **Reviewed Date:** July 11, 2024 **What do you like best about Haptik?** It has a good and faster chatbot that gives quick replies to customers. It has good content management where we can add articles and topics. We can generate reports and dashboards. **What do you dislike about Haptik?** Sometimes chatbot breaks while interecting the customers **What problems is Haptik solving and how is that benefiting you?** We can track the response time, customer satisfaction ratings from this tool. We can easly update the chatbots responses after indentifying areas of improvements. Chatbot gernally use for addressing user queries, troubleshooting issues, and collecting feedback. ### 21. Great product to use when your e-commerce has a 360Deg Social Media marketing plan **Rating:** 4.0/5.0 stars **Reviewed by:** Phalgun L. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** November 23, 2023 **What do you like best about Haptik?** The product is great, well thought out. As its been said many times before, the people make the organisation and I really appreciate Haptik's personnel - they're customer centric, understand their subject well, and guide you on the best solution possible. Special word to the customer success team - Chhaya has been wonderful in handling us as a client. **What do you dislike about Haptik?** These below aren't issues but rather points that Haptik can work on - 1. Cost structure - high cost structure makes it unviable for starters, especially when the commerce app is considered. Maybe workout a revenue share model for the starters. 2. Feature underuse - The application is very feature rich. I wish I was as well versed as the Haptik team in using the application, would allow for much better utilisation. Maybe deliberate monthly training sessions would cover this. **What problems is Haptik solving and how is that benefiting you?** Whatsapp commerce - ease of reach for our customer. Marketing - Very high read rates in messages. ### 22. Haptik experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Enterprise (> 1000 emp.) **Reviewed Date:** June 24, 2024 **What do you like best about Haptik?** Approachability, Responsiveness, and Innovation: We appreciate the approachable management, prompt issue resolution, and willingness to explore new ideas. Ease of Use: The user-friendly systems and products simplify implementation and adoption. **What do you dislike about Haptik?** Global Support: Prioritization of issues based on severity and impact needs improvement. Proactiveness: We request more information about new technologies, competitor best practices, and anticipated downtime. Root Cause Analysis: We seek comprehensive RCAs for intermittent bot issues. Feature Enhancement: We believe there is potential to further capitalize on existing features. **What problems is Haptik solving and how is that benefiting you?** Partrially automated Bot for our customers are deployed by haptic, where my customers can get the project level details and complete the enquiry form or schedule a site visits and call backs as per our customer requirement ### 23. Personalization **Rating:** 5.0/5.0 stars **Reviewed by:** bhawna s. | Quality Assurance Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** July 25, 2024 **What do you like best about Haptik?** Haptik's ability to personalize conversations based on user data and past interactions helps in delivering tailored solutions, enhancing user satisfaction. **What do you dislike about Haptik?** For small businesses or startups, the pricing may be on the higher side compared to other simpler chatbot solutions. **What problems is Haptik solving and how is that benefiting you?** Haptik automates routine inquiries and tasks, providing instant responses and freeing up human agents for more complex issues, Improved customer satisfaction and reduced operational costs. ### 24. Proven technology that solves business challenges easily **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Entertainment | Small-Business (50 or fewer emp.) **Reviewed Date:** June 24, 2024 **What do you like best about Haptik?** Solid platform that's easy to use Supports rapid development and deployment Straightfroward implementation across online portals Very easy to integrate with external systems A single user journey can be adapted for various channels making it write-once-run-many Supports A/B testing Strong analytics base Stable **What do you dislike about Haptik?** Support responses can be inconsistent at times **What problems is Haptik solving and how is that benefiting you?** Providing customers with self-service operations helps reduce the work required by human agents; thereby reducing the cost to serve and reducing the staffing overhead ### 25. Haptik user experience **Rating:** 4.5/5.0 stars **Reviewed by:** Geetkumar R. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 31, 2024 **What do you like best about Haptik?** Haptik's seamless integration in the industry has significantly enhanced customer interactions. Its user-friendly interface and efficient automation features streamline communication, making it a valuable asset for engaging with customers in the front end. The platform's versatility and robust capabilities contribute to a more productive and satisfying customer service experience. **What do you dislike about Haptik?** Some users have noted that occasional delays in response times within Haptik's chat feature could be improved for a smoother customer service experience. Enhancing real-time responsiveness would further enhance the platform's efficiency in the fast-paced environment of BPO interactions. **What problems is Haptik solving and how is that benefiting you?** Haptik effectively addresses communication challenges in customer service, streamlining interactions through its intuitive platform. The automation features help manage high volumes of inquiries, enhancing efficiency and freeing up time for more complex tasks. This not only improves response times but also allows for a more personalized and efficient customer support experience, ultimately benefiting our overall service effectiveness. ### 26. Great product and excellent team **Rating:** 5.0/5.0 stars **Reviewed by:** Rizwan S. | Specialist - Technology, Mid-Market (51-1000 emp.) **Reviewed Date:** May 18, 2022 **What do you like best about Haptik?** The process of product development with a different team of experts for each phase. The user expereince, analytics platform and dashboard to manage the product are excellent. **What do you dislike about Haptik?** So far overall experiences have been very good. Nothing specific to mention! **What problems is Haptik solving and how is that benefiting you?** Built an Artificial Intelligence-powered chatbot to provide a secure, personalised and non-judgemental space for young people to share concerns and learn about issues related to sexual and reproductive health as well as digital safety. ### 27. Overall great experience using the platform **Rating:** 4.5/5.0 stars **Reviewed by:** Venkatesh M. | Mid-Market (51-1000 emp.) **Reviewed Date:** December 27, 2023 **What do you like best about Haptik?** Ease of integration - Can create bots easily, Interactive UI and easy to use. Effective customer support and team to resolve queries or issues faced Abundance of features which can be deployed across over many platforms **What do you dislike about Haptik?** Agent level reports or analytics were not as per our needs so had to purchase their module for raw dump and create our own analytics but this can depend on business logic and needs of the organisation. **What problems is Haptik solving and how is that benefiting you?** Customer Engagement Solving customer problems using bot Capturing feedbacks With the seamless whatsapp integration most of the business queries are solved through the bot developer on Haptik and using the performance and drop rates can analyse the customer requirements and train bot accordingly. ### 28. very versatile platform, great team **Rating:** 4.5/5.0 stars **Reviewed by:** Dinesh Y. | Enterprise (> 1000 emp.) **Reviewed Date:** December 28, 2023 **What do you like best about Haptik?** 1. Best about using Haptik is their team - both implementation and the Cust Success teams. Really ensure that u make the best use of the platform, plan for new feature updates in advance, and even acknowledge the bugs/issues and actively support in managing them. 2. The platform itself is pretty versatile, allowing a good amount of customisation, and the last few months of 2023, there are lot of improvements that are being released. **What do you dislike about Haptik?** 1. For such a long stading platfrom, it's still buggy. more of inconvenience during implementation and "something is off" feeling for the cust. 2. Integrations can be tiresome, but the team helps navigate. **What problems is Haptik solving and how is that benefiting you?** Apart from doing well the basic job of a trained bot and an Live Agent chat platform, it is pretty easy and mostly intuitive to use and make changes on the fly. We're able to have an internal TAT of 2 hours to modify a response or make and update for a query that is already live. ### 29. Overall, I appreciate the team's efforts in implementing and maintaining the bot on our platform. **Rating:** 5.0/5.0 stars **Reviewed by:** Jayant S. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 27, 2023 **What do you like best about Haptik?** The team has been effective in ensuring a quick response time through the bot on WhatsApp. This is crucial in maintaining user engagement, and your team's dedication to minimizing response times is evident. **What do you dislike about Haptik?** While the bot is efficient, there is room for improvement in terms of personalization. Tailoring responses to individual user preferences or history could significantly enhance the user experience and make interactions feel more personalized. **What problems is Haptik solving and how is that benefiting you?** It help to maintain prodcutivity of team in chat process ### 30. Swift and Supportive Team **Rating:** 4.0/5.0 stars **Reviewed by:** Gisella F. | Mid-Market (51-1000 emp.) **Reviewed Date:** December 13, 2023 **What do you like best about Haptik?** As a client when it comes to integrating and implementing the AI Chatbot, Haptik team has always been fast on their feet and very receptive to support our projects for customer service **What do you dislike about Haptik?** Perhaps a few features that we believe could help improve their services overall are not yet available, we hope to see more feature releases in the future **What problems is Haptik solving and how is that benefiting you?** Reduce our customer agent ticket as the chatbot has helped us to act as our first layer in solving most of our customer's problems ### 31. Haptik Review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Enterprise (> 1000 emp.) **Reviewed Date:** June 25, 2024 **What do you like best about Haptik?** Good experience till now , teams can be easily connected and are help ful with right knowledge in implementation. **What do you dislike about Haptik?** nothing really to dislike about , but we had issue earlier of raise invoice to previous FY , need to be improved **What problems is Haptik solving and how is that benefiting you?** we have automated our service model , with which we have reduced our service overheads ### 32. Blissful Experiences **Rating:** 5.0/5.0 stars **Reviewed by:** Anarjit S. | Mid-Market (51-1000 emp.) **Reviewed Date:** January 22, 2024 **What do you like best about Haptik?** Everything to be precise, simple yet crazily good, customer success team always help in resolving queries within stated TAT. Tool navigation and innovation is at its peak. **What do you dislike about Haptik?** Few issues at tech level which is not foreseen **What problems is Haptik solving and how is that benefiting you?** Coping up with the current business, generation or rather AI level stuffs ### 33. We had highs and lows with Haptik **Rating:** 2.5/5.0 stars **Reviewed by:** Amuda M. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 28, 2024 **What do you like best about Haptik?** The Customer Success team and their pro-activenesss **What do you dislike about Haptik?** Too many changes with people and rigidness in product **What problems is Haptik solving and how is that benefiting you?** Reducing the email tickets going to the user and agent overhead ### 34. Seamless Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Pavithra S. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 31, 2024 **What do you like best about Haptik?** The analytics and the business insights along with the real time visibility of the activities. **What do you dislike about Haptik?** Can be made more AI driven. Lot of opportunity **What problems is Haptik solving and how is that benefiting you?** Diverting the contact center traffic to BOT. Reduction in influx of direct customer queries. ### 35. Innovative, Adaptive & Responsive **Rating:** 4.0/5.0 stars **Reviewed by:** Vinod M. | Digital Marketing Manager, Enterprise (> 1000 emp.) **Reviewed Date:** November 24, 2023 **What do you like best about Haptik?** Haptik has the technical advantage to provide the necessary support to business as per their needs. They also work on innovation which provides the businesses the needed upper hand. The Client Success team has the clear understanding in providing the right support. The platforms are extremely easy to use. **What do you dislike about Haptik?** Haptik building such innovations has the opportunity to offer as a use case proactively to their clientele. I see that as a gap which can fulfilled **What problems is Haptik solving and how is that benefiting you?** Haptik's platform has been able to address the user's intent which influences the user to fill in a lead. Using Haptik we were able to tap effectively and gain benefit from it. ### 36. An amazing team for a convinient tool **Rating:** 4.5/5.0 stars **Reviewed by:** Philippe B. | Web sales manager, Mid-Market (51-1000 emp.) **Reviewed Date:** December 22, 2023 **What do you like best about Haptik?** The team at Haptik are very great. They are hard working people that have the customer success in mind. **What do you dislike about Haptik?** The Only downside is the timezone we have between us and people at Haptik. Nonetheless, They are always ready and fast to answer. **What problems is Haptik solving and how is that benefiting you?** Repeating questions and FAQs are answered fast and well by the bot ### 37. Decent product to end your search for the perfect chatbot **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** December 28, 2023 **What do you like best about Haptik?** The concept of re usability of starting nodes is something that saves a lot of time. I feel that it being built in python is what makes it very easy to hit the ground running. The integrations are rather seemless. The did you mean text and everything else makes it easy to accomodate typos made by others. **What do you dislike about Haptik?** The concept of global availablity of env is a little less. Constraints on the size of env values **What problems is Haptik solving and how is that benefiting you?** Reduced the number of calls to customer support by a large amount. ### 38. Great customer support but expensive **Rating:** 4.0/5.0 stars **Reviewed by:** Hemil D. | Mid-Market (51-1000 emp.) **Reviewed Date:** January 23, 2024 **What do you like best about Haptik?** 1. Customer support is great and they are always available to help 2. Their features are also good and at par with competition **What do you dislike about Haptik?** 1. New developments in bot and integrations with other systems are costly and time consuming **What problems is Haptik solving and how is that benefiting you?** 1. Haptik is helping with raising customer complaints through whatsapp 2. Helps in solving customer queries ### 39. Great bot capability with very good support **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Internet | Mid-Market (51-1000 emp.) **Reviewed Date:** December 22, 2023 **What do you like best about Haptik?** 1. The ease of implementation. 2. Very supportive implementation team. 3. Positive experience throughout the process. 4. Very good innovation and feature sets. **What do you dislike about Haptik?** 1. Some of the cost models could be looked at. 2. Wished some of the analytical dashboards on the SAC tool had accurate and realtime updates. **What problems is Haptik solving and how is that benefiting you?** 1. We are automating the more repetitive queries from users and the Haptik bot has enabled us to do this and optimise our cost. 2. Haptik SAC(Smart agent chat) also comes with a rich set of capabilities that enables our support staff to resolve queries at a faster pace. ### 40. Proactive, responsive and Clear - 3 words to explain my experience with Haptik as a consumer **Rating:** 4.5/5.0 stars **Reviewed by:** Neelabh R. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 27, 2023 **What do you like best about Haptik?** Technical - Good in-house dashboards and reporting facilities. The dashboard is very detailed and progressive. Within the dashboard there are 3 different features which provide analysis on 3 different prospects. AI recommendation tool is nearly accurate and provides useful insights. Service - They have an excellent and responsive Customer Success Team. My experience has been very good. They are accommodative, resourceful and insightful. That improves the overall relationship which is very important. **What do you dislike about Haptik?** The dashboards on some occasions do not get updated real-time. Need to wait at least a day or two to get accurate data. The smart agent chat has faced a lot of issues in the last few months. Although the team is working on resolving them, it impacts my team's performance metrics. **What problems is Haptik solving and how is that benefiting you?** Haptik helped solve our requirement for an intelligent bot that could take care of customer queries and save manpower. It also helped in automating a lot of customer queries and improve the resolution time and customer experience ### 41. Easy to use Interakt platform with good bot capability. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Pharmaceuticals | Enterprise (> 1000 emp.) **Reviewed Date:** February 07, 2024 **What do you like best about Haptik?** The team's technical understanding of the business's requirement. Helping in creating solutions for existing business problems. **What do you dislike about Haptik?** Changing teams- have worked with 3 different sets of people in a span of 1.5 years **What problems is Haptik solving and how is that benefiting you?** Reaching out to customers digitally through the most used channels like Whatsapp. Helping in creating an educational library for the users. Also, in creating an on demand service bot for the users. ### 42. Valuable for the customers **Rating:** 4.0/5.0 stars **Reviewed by:** Mahesh K. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 24, 2024 **What do you like best about Haptik?** Haptik chat bot was very helpful for the candidates to get the reply instantly **What do you dislike about Haptik?** Updated information is not capturing, so the candidates getting unupdated informations **What problems is Haptik solving and how is that benefiting you?** Replying the queries of the university. ### 43. Great low code platform that has regular feature updates **Rating:** 4.5/5.0 stars **Reviewed by:** Utkarsh K. | Enterprise (> 1000 emp.) **Reviewed Date:** March 18, 2023 **What do you like best about Haptik?** Platform offers simplicity for creating modern chatbots and creating a complex milti step bot is very straightforward and streamlined. Platform offers regular updates focusing on new features and one of the fastest market adoption of new releases from WhatsApp. Haptik provides simple and intuitive bot building experience with really great Analytics engine baked in the product which helps getting insights that would otherwise have had to be built by developers. **What do you dislike about Haptik?** Developer focused features are the main drawbacks such as: Proper git integration for code. Ability to share a common code and use it in multiple places. Ability to compare previous versions of code with current one. Etc Maintaining 2 separate bots for Web and WA (before the update) **What problems is Haptik solving and how is that benefiting you?** Getting advanced chatbots to be build by a relatively small team along with easier monitoring of environment. Getting accurate fast Analytics for your custom flows. **Official Response from Khushboo Pradhan:** > Thank you for taking the time to write this. Everyone here at Haptik loves to know that our customers enjoy what we do. We're glad that you love Haptik's AI capabilities, analytics, and our service. Thank you for pointing out the issues that you're facing with customization on conversations and feedback. We work hard to give all of our customers a great experience, and we want to keep improving. I've talked with our teams here, and we're working on fixing these problems. Also, thank you for your kind words about our business. We really appreciate both the kindness and the honesty. Cheers! ### 44. Great WA bots for seamless communication, providing real-time responses and automating usecases **Rating:** 4.5/5.0 stars **Reviewed by:** Ishaan D. | Enterprise (> 1000 emp.) **Reviewed Date:** July 19, 2023 **What do you like best about Haptik?** 1. Haptik offered meticulously designed workflows that can be customized to suit our specific business use cases. 2. Throughout the implementation process, Haptik's agile development team provided great support, ensuring the successful deployment of the bot within the required business timelines. **What do you dislike about Haptik?** Unable to share analytics data seamlessly across diverse internal and external platforms by Haptik that could enhance the efficiency of our use cases **What problems is Haptik solving and how is that benefiting you?** Providing whatsapp bot for Commerce, CRM and self-service applications. ### 45. Great app for having your day to day tasks resolved ! **Rating:** 4.0/5.0 stars **Reviewed by:** Bunty M. | Financial Services, Small-Business (50 or fewer emp.) **Reviewed Date:** May 25, 2023 **What do you like best about Haptik?** Its conversational AI feature just seems as if one is talking to a person & not a Robot ! Also the amount of things one can do through Haptik makes it a one stop shop for everything. We do not need to leave the app itself as everything is included in the app **What do you dislike about Haptik?** The fact that Haptick was acquired by a corporate made it more B2B sort of an app. It would have expanded to multiple segments, had it been more B2C ! **What problems is Haptik solving and how is that benefiting you?** Haptik has integrated a multitude of features which makes it easy towards fulfilling all your needs. One need not leave the app itself & perform all your daily chores on the app itself (like grocery, food ordering, etc) ### 46. Use of AI Enabled chat bot Jio mart on WhatsApp **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** April 28, 2023 **What do you like best about Haptik?** Haptik is one of the most experienced and skilled AI chatbot service providers in India. They are known for their superior NLP platform. In addition, The feature Smart Skill allows users to use pre-built workflows. **What do you dislike about Haptik?** Haptik is a commercially premium offering. While the platform is priced competitively, add-ons increase the cost of the project considerably. Also, they don't have a voice-based chatbot for call center support. **What problems is Haptik solving and how is that benefiting you?** Reliance Jio launched Jiomart as an E-commerce platform for Groceries. Meta being the key investor in Jio Platforms, Jiomart has decided to launch E-commerce services on the WhatsApp channel. Since WhatsApp is a chat-based platform, it provides a complete conversational E-commerce workflow Viz. add product, select a delivery address, payments, and track delivery. This has been officially published as a case study as well - https://www.haptik.ai/resources/case-study/jio-mart ### 47. Supportive and positive experience **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Electronics | Mid-Market (51-1000 emp.) **Reviewed Date:** December 13, 2023 **What do you like best about Haptik?** The automation capabilities are very efficient and is helping our business scale well. The support team is also very responsive and proactive. **What do you dislike about Haptik?** There is more scope with respect to number of features that can be introduced into the system **What problems is Haptik solving and how is that benefiting you?** Haptik is helping me automate a lot of my sales and service processes through tech intervention. ### 48. Haptik: The one stop solutions for virtual assistant **Rating:** 5.0/5.0 stars **Reviewed by:** himanshu j. | Lead - Analytics, Small-Business (50 or fewer emp.) **Reviewed Date:** June 26, 2023 **What do you like best about Haptik?** The speed and accuracy of the responses, along with the NLP support to process and optimize the queries to reduce the drop and increase the user experience with the service **What do you dislike about Haptik?** Maintenance and support are required to introduce the new integration and data pipelines for newly launched products, services and customer queries. TAT is painful to wait for. **What problems is Haptik solving and how is that benefiting you?** Haptik helps resolve and educate the customers about the short queries that will queue them in telecalls. Also the prompt support and feedback mechanisms help us in fine-tuning the responses ### 49. Great bot but even a greater team! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Furniture | Mid-Market (51-1000 emp.) **Reviewed Date:** December 22, 2023 **What do you like best about Haptik?** The most helpful is their employees. They collaborate very well and they give a lot of added value inputs for the bot. **What do you dislike about Haptik?** Only downside for us is different time zones. **What problems is Haptik solving and how is that benefiting you?** Filtering and deflecting clients requests ### 50. Flexible product that has the all the features to support chat bot functionality and then some! **Rating:** 4.5/5.0 stars **Reviewed by:** Sohail M. | Operations Manager, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** March 24, 2023 **What do you like best about Haptik?** Easy interface, AI Recommendation makes bot training easy and efficient. Reporting dashboards are immersive and allows for drill down functonality. **What do you dislike about Haptik?** Historical reporting can be made more accessible, variants on FAQs are a lacking feature which will make the product superior to other chatbot platforms. **What problems is Haptik solving and how is that benefiting you?** Servicing customers 24x7 without any human intervention is the epitome of the technology; Haptik takes this and explodes it to new levels by allowing immersive self-service options. This allows our customers to explore their accounts, reconnect services, make payments and have general FAQ's answered and satisfy customers without any human intervention. Interoperability with other platforms allows for seamless integration for agent handover to bespoke CRMs with custom information as part of the handover. This results in deeper insights and greater knowledge of our customers end customer ## Haptik Discussions - [What if someone uses abusive language?](https://www.g2.com/discussions/36410-what-if-someone-uses-abusive-language) - 1 comment, 3 upvotes - [View Haptik pricing details and edition comparison](https://www.g2.com/products/haptik/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-23+21%3A16%3A23+-0500&secure%5Bsession_id%5D=c3a84593-1114-48a8-a591-f5b7289ce204&secure%5Btoken%5D=f7ab5691c0e8143049d0893477bfed8c7c6c55b84802485bfcbca502f24298ab&format=llm_user) ## Haptik Integrations - [Magento Open Source](https://www.g2.com/products/magento-open-source/reviews) - [WebEngage](https://www.g2.com/products/webengage/reviews) ## Haptik Features **Messenger** - Sequencing - AI - Live Chat - Customization Interface **Responses** - Personalization - Route To Human - Natural Language Understanding (NLU) **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Summarization **Automation - AI Agents** - Sales Follow-Up - Customer Interaction Automation - Lead Generation - Document Processing - Feedback Collection **Natural Language Interaction - Conversational Interface Agents ** - Natural Language Query Understanding - Multi-Turn Conversation Management - Voice & Text Interface Support **Self-Service Experience** - Knowledge Base - Searchable Articles - Community Forums - Mobile Optimization - Personalization **Channels** - Social Media - Website - Text Message (SMS) - Voice Assistants - Other **Platform** - Conversation Editor - Integration - Human-In-The-Loop **Autonomy - AI Agents** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving **Agentic AI - Bot Platforms** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Intent & Action Handling - Conversational Interface Agents ** - Data Retrieval from Connected Systems - Intent Recognition & Mapping - Action & Workflow Triggering **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations **Customers** - Targeting - Profiles - Analytics - Lead Gathering - Sales Conversion **Customer Query Resolution - AI Customer Support Agents** - Automated Ticket Resolution - Contextual Response Generation - Sentiment Analysis - Knowledge Base Utilization - Multilingual Support **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Context & Personalization - Conversational Interface Agents ** - Conversation Context Persistence - User Identity & Permission Awareness **Customer Interaction Automation - AI Customer Support Agents** - Proactive Customer Outreach - Feedback Collection - Escalation Handling - Workflow Optimization **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Conversational Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Enterprise Integration & Deployment - Conversational Interface Agents ** - Enterprise Application Integrations - Security & Access Controls **Automation** - Customer Interaction Automation - Feedback Collection - Document Processing **Autonomy** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving ## Top Haptik Alternatives - [yellow.ai](https://www.g2.com/products/yellow-ai/reviews) - 4.4/5.0 (100 reviews) - [Fin](https://www.g2.com/products/fin/reviews) - 4.5/5.0 (3,702 reviews) - [Kore.AI](https://www.g2.com/products/kore-ai/reviews) - 4.6/5.0 (382 reviews)