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DigitalGenius

4.3
(2)

DigitalGenius is the AI platform that puts your customer support on autopilot by understanding conversations, automating repetitive processes and delighting your customers.

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DigitalGenius review by Jyothi N.
Jyothi N.
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"Perfect tool for that goal of 100% customer satisfaction "

What do you like best?

The ease with which the AI is installed and set using the replies of some of our best agents and our time & tested responses.

This interface helps ensure everytime perfect response by each and every agent to whatever the question may have.

The accurate research and the answers provided are refined and help the agent share the response to their customer with utmost confidence.

Increased CSAT scores

Reduced TAT

What do you dislike?

Sometimes if an agent isn’t very swift with understanding macros may find it difficult to sift through appropriate responses for a certain question.

Apart from that it’s a super effective tool.

What business problems are you solving with the product? What benefits have you realized?

The fact that we can fine-tune customer service focused solutions to our customers whilst monitoring the performance.

The training of next wave of agents surely helps reducing the time we spend on the subject of answers to common customer quietly.

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DigitalGenius review by User
User
Validated Reviewer
Review Source
content

"DG for Customer Service"

What do you like best?

The ease of implementation and the care the DG team take to ensure we have what we need. One of the easiest strategies I've come across in terms of delivering to the team.

What do you dislike?

It doesn;t show the suite of macros avaialble so can sometimes spend time searching

Recommendations to others considering the product

It makes the day to day things less of a task for the team, something they can all use and easy to track.

What business problems are you solving with the product? What benefits have you realized?

Average handling time is quicker, aided in realising what we are talking to customers about the most.

What AI Platforms solution do you use?

Thanks for letting us know!

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