Join the 1500 companies using G2 Track to manage SaaS spend, usage, contracts & compliance.



DigitalGenius is the AI platform that puts your customer support on autopilot by understanding conversations, automating repetitive processes and delighting your customers.

Work for DigitalGenius?

Learning about DigitalGenius?

We can help you find the solution that fits you best.

DigitalGenius Reviews

Ask DigitalGenius a Question
Write a Review
Filter Reviews
Filter Reviews
  • Ratings
  • Company Size
  • User Role
  • For Category
  • Industry
Company Size
User Role
For Category
Showing 2 DigitalGenius reviews
LinkedIn Connections
DigitalGenius review by Jyothi N.
Jyothi N.
Validated Reviewer
Review Source

"Perfect tool for that goal of 100% customer satisfaction "

What do you like best?

The ease with which the AI is installed and set using the replies of some of our best agents and our time & tested responses.

This interface helps ensure everytime perfect response by each and every agent to whatever the question may have.

The accurate research and the answers provided are refined and help the agent share the response to their customer with utmost confidence.

Increased CSAT scores

Reduced TAT

What do you dislike?

Sometimes if an agent isn’t very swift with understanding macros may find it difficult to sift through appropriate responses for a certain question.

Apart from that it’s a super effective tool.

What business problems are you solving with the product? What benefits have you realized?

The fact that we can fine-tune customer service focused solutions to our customers whilst monitoring the performance.

The training of next wave of agents surely helps reducing the time we spend on the subject of answers to common customer quietly.

Sign in to G2 to see what your connections have to say about DigitalGenius
DigitalGenius review by User
Validated Reviewer
Review Source

"DG for Customer Service"

What do you like best?

The ease of implementation and the care the DG team take to ensure we have what we need. One of the easiest strategies I've come across in terms of delivering to the team.

What do you dislike?

It doesn;t show the suite of macros avaialble so can sometimes spend time searching

Recommendations to others considering the product

It makes the day to day things less of a task for the team, something they can all use and easy to track.

What business problems are you solving with the product? What benefits have you realized?

Average handling time is quicker, aided in realising what we are talking to customers about the most.

What AI Platforms solution do you use?

Thanks for letting us know!

There are not enough reviews of DigitalGenius for G2 to provide buying insight. Below are some alternatives with more reviews:

Google Cloud Machine Learning Engine Logo
Google Cloud Machine Learning Engine
Google Cloud Machine Learning is a service that enables user to easily build machine learning models, that work on any type of data, of any size.
IBM Watson Studio Logo
IBM Watson Studio
IBM Watson Studio accelerates the machine and deep learning workflows required to infuse AI into your business to drive innovation. It provides a suite of tools for data scientists, application developers and subject matter experts to collaboratively and easily work with data and use that data to build, train and deploy models at scale.
TensorFlow Logo
TensorFlow is an open source software library for numerical computation using data flow graphs.
Azure Machine Learning Logo
Azure Machine Learning
Azure Machine Learning is a cloud-based predictive analytics service that makes it possible to quickly create and deploy predictive models as analytics solutions.
Deep Cognition Logo
Deep Cognition
Deep Cognition is an AI software that simplifies the process of developing deep learning.
Salesforce Einstein Logo
Salesforce Einstein
Salesforce Einstein learns from user data, and delivers predictions and recommendations based on unique business processes.
Amazon SageMaker Logo
Amazon SageMaker
Amazon SageMaker is a fully-managed service that enables developers and data scientists to quickly and easily build, train, and deploy machine learning models at any scale. Amazon SageMaker removes all the barriers that typically slow down developers who want to use machine learning.
Azure Machine Learning Studio Logo
Azure Machine Learning Studio
Azure Machine Learning Studio is a GUI-based integrated development environment for constructing and operationalizing Machine Learning workflow on Azure.
Azure Batch AI Logo
Azure Batch AI
Azure Batch AI is a managed service that enables data scientists and AI researchers to train AI and other machine learning models on clusters of Azure virtual machines, including VMs with GPU support. Azure Batch AI helps you experiment with your AI models using any framework and then train them at scale across GPU and CPU clusters.
IBM Watson Knowledge Studio Logo
IBM Watson Knowledge Studio
Watson Knowledge Studio is a cloud-based application that enables developers and domain experts to collaborate and create custom annotator components for unique industries. These annotators can identify mentions and relationships in unstructured data and be easily administered throughout their lifecycle using one common tool. Annotator components can be deployed directly to IBM Watson Explorer, Watson Natural Language Understanding and Watson Discovery Service.
Show more
Kate from G2

Learning about DigitalGenius?

I can help.
* We monitor all DigitalGenius reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. Validated reviews require the user to submit a screenshot of the product containing their user ID, in order to verify a user is an actual user of the product.