Espressive, Inc. Reviews & Product Details

Espressive is a company that really helps make life easier at work, especially when it comes to getting help from IT or HR. Instead of waiting around for someone to answer your email or helpdesk ticket, you can just use their chatbot, called Barista. It’s like having a smart assistant that knows how to answer your questions right away — whether you forgot your password, need help setting up something, or just want to know how to request time off.

What I like most is that it's super easy to use and feels quick and friendly. You don’t have to know the exact name of a policy or form — you just type your question like you would to a real person, and it gives you answers fast. Review collected by and hosted on G2.com.

Sometimes it gives wrong answers or doesn't understand what I mean. Review collected by and hosted on G2.com.

Their customer service is unparalleled, providing prompt and knowledgeable assistance. The intuitive and powerful product seamlessly integrates into existing systems, improving efficiency and productivity. The integration of cutting-edge AI technology enhances issue resolution and user experience. Espressive's commitment to continuous innovation and updates ensures their product remains relevant. Overall, they are a reliable and innovative solution for businesses seeking to enhance operations and customer support. Review collected by and hosted on G2.com.

Some users may find there is a learning curve involved in fully understanding and utilizing all the features and functionalities of Espressive's solution. However, this is a common aspect when adopting new technologies and can be mitigated through proper training and support. Review collected by and hosted on G2.com.

Barista's ability to seamlessly reduce the number of Helpdesk tickets created by our user base. This product provides us with the ability to customize the answers it provides and the product is easily managed by our internal IT team. One the first week of going live with Barista, over 60% of user questions were correctly answered. The questions that weren't properly answered were updated with the help of the Espressive team's weekly reports that show us opportunities for improvement. This helps us continuously improve Barista's knowledge!

It's important to mention that Barista's project deployment team and Marketing team are made up of very talented All-Stars that know what they're doing and know how to achieve the best results. Working with them has been such a pleasure. I can't say enough good things about their professionalism, knowledge, and willingness to do the necessary to help us achieve the results we're looking for. Review collected by and hosted on G2.com.

There's absolutely nothing to dislike about Espressive. After launching Barista, our IT team has been able to spend more time training and learning new skills, since Barista has been able to answer so many of our customer questions. This has been nothing but a win for us! Review collected by and hosted on G2.com.

The ability to enable our users to solve their issues immediately saves IT time and increases the user's productivity without waiting on others to solve simple, impactful issues. Furthermore, Barista's capability of answering or solving repeat issues allows the team to focus on the more significant problems and ultimately resolve those repeat issues - becoming a strategic partner versus a reactive one! Last but not least, the support of the Espressive team has allowed me and my team to make quick and impactful changes to Barista, enhancing the user experience and Barista's capabilities almost in real-time. This responsiveness, in turn, has driven increased adoption. Review collected by and hosted on G2.com.

Just as with any tool, care and feeding are necessary to increase the tool's value. This is not a fault of Barista or Espressive but a necessity of the business that often is not taken as seriously as it should be. Barista's platform can be complex and needs someone to learn and pay attention to it to realize the most significant value.

One last note is that integrations of Barista with other platforms need resources who have intimate knowledge of the involved platforms and may take longer than expected as some integrations are not "out-of-the-box." This can be overcome with the right resources from both parties - be sure to plan ahead. However, once connected, the value is quickly realized. Review collected by and hosted on G2.com.

Espressive Barista has enabled our IT team to lead by example and show the rest of the teams how automation can be seamless and beneficial in empowering employees. Barista's ability to understand the questions and the expanse of word cloud makes it easy to capture and map different questions and map them to the correct answers.

Collaborating with the Espressive team has been an absolute pleasure. They are really good at what they do and with their feedback and constant support, we had a good start and see a growing use within the organization. Regular meetings and comprehensive reports from the team makes it easy to improve the knowledge base and capture any new questions that come our way.

Shout out to all the people at Espressive for making it easy to collaborate with them! Review collected by and hosted on G2.com.

User adoption can be challenging when introducing any new application or technology but the experts at Espressive made it easy to deploy and market the application. Marketing and customer success team's worked with us and helped tackle any issues we faced along the way. Their continuous support is very commendable and makes it easy for us to be on track and constantly improve the service provided. Review collected by and hosted on G2.com.

I like that Barista is unlike other bots I've used. Instead of asking a question and having a 2-page article display on the screen, we can program Barista to interact with the customer and display a step-by-step answer. For more complex scenarios, Barista will allow the customer to verify the information and answer one question simultaneously, preventing the customer from getting overwhelmed. Review collected by and hosted on G2.com.

Depending on the organization and the security restrictions, Barista can be very complex to setup. For our organization, the most valuable win with Barista, would be to automate processes fully. This means that after answering a few questions, Barista would take care of the rest. Unfortunately, we are not quite there yet. Review collected by and hosted on G2.com.

Ease of rollout and integration into our business operations, the robustness of the solution to be adapted to our many communications channels to match the diverse workstyles of our global employee base, the richness of the developer/integration capabilities that go beyond a simple Q&A chatbot solution. Review collected by and hosted on G2.com.

Anticipating the ongoing evolution of the Barista solution, the ability to add more automation and deep logic integration across our many business processes, the incorporation of chatbot to chatbot discussion and data sharing in advance of the upcoming storm of every platform has a chatbot. Review collected by and hosted on G2.com.

Provides an easy way for users to get answers and automated support. Review collected by and hosted on G2.com.

More of a comment than a dislike: Organizations need a user experience champion for best results when considering interactions Review collected by and hosted on G2.com.

I like the ease of adding new information to the intelligent agent. The no-code interface for creating new workflows is excellent for anyone who wants to learn it. The reliability of the service is a high point. In the days of multiple outages of other products like Microsoft 365, we have not experienced any outages over several years of using the product. Review collected by and hosted on G2.com.

I can't think of any significant downsides of Espressive Barista. Overall my company has been pleased with the product. Review collected by and hosted on G2.com.

Great tool for employee self-service, unloads routine tasks from helpdesk. Have now gone a step further and added task automation to improve response times to user requests. Review collected by and hosted on G2.com.

We are sometimes slow to adopt the latest improvements - Espressive could do better in promoting cool new features! Review collected by and hosted on G2.com.