Yuma AI Reviews & Product Details

I use Yuma AI to run our help desk efficiently. It’s already automating 30–40% of our tickets, which often only need one-touch interactions, so our live agents can spend their time on complex tickets instead of multiple simple questions. The setup process was easy, and the support was good. I value the AI support for conversations, deep playbook analysis, and responses. Our customer support agency handled most of the integration with little input from our business, which showed me it was an easy process. After a large review process, we chose Yuma AI as the best fit and cost for our business. Review collected by and hosted on G2.com.

I’d like Yuma AI to connect with our phone software, Consio, so it can read inbound call transcripts in help desk tickets and reply based on them. I’d also like it to read the Shopify order number when case details, such as an email address, haven’t been recorded correctly. Review collected by and hosted on G2.com.

The ease of reporting feedback into the tool, and the way that the handbook is able to update itself based off the feedback. Review collected by and hosted on G2.com.

You find out if something is broken only after it's broken across dozen or hundreds of tickets. Review collected by and hosted on G2.com.

The platform is quite user-friendly and easy to use. Review collected by and hosted on G2.com.

the number of Yuma tokan allowed is quite low Review collected by and hosted on G2.com.

Compared to other similar tools Yuma is both easier to use and more accurate than the other AI Agent tools I've worked with. Plus the team is incredible. Review collected by and hosted on G2.com.

Truly there isn't anything I dislike about this tool. Even when a feature we would like hasn't been available the team will figure out a way to build it. Review collected by and hosted on G2.com.

Yuma is a great AI agent. The personalization is unmatched by other AI agents we have used in the past! Review collected by and hosted on G2.com.

With any machine learning, there can be some issues but the Yuma team is always helpful and supportive whenever there are issues! Review collected by and hosted on G2.com.

I use Yuma AI to automate our customer support processes, which helps us keep a fast response time while managing a high volume of requests. It is especially useful for refund-related cases that can be repetitive and time-consuming. I really appreciate how customizable the platform is. It allows us to configure very specific flows, adapt the tone of voice, and define agent behavior to align with our brand, making the customer experience feel natural and personalized. The human support behind Yuma AI is invaluable. The team has been really helpful, responsive, and easy to work with whenever we've needed to adjust processes, improve flows, or understand how to get better results. This combination of a powerful AI tool supported by a human team is what I appreciate the most. The initial setup was very easy, and it allows us to automate support without losing control over the customer experience. Review collected by and hosted on G2.com.

Honestly, only the connection to certain platforms. Yuma does not currently work with Odoo in our setup, and that is a big limitation since part of our internal workflow depends on Odoo. This is Odoo's fault to be honest. Review collected by and hosted on G2.com.

I really appreciate Yuma AI for its ability to completely handle 30% of our tickets, especially when it comes to delivery follow-up, discount code questions, and product information. I like the interactive way of creating and improving AI autopilots, which makes it easy for me to set up the AI agent to learn new processes and knowledge without always needing to contact Yuma support. The initial setup was very easy, and these features help streamline our automation tasks significantly. Review collected by and hosted on G2.com.

The way it completes ticket fields can lack logic sometimes. I would like to see better delegation flow between auto pilots and have a kind of mini manager auto pilot that can assign specific tickets to a specific agent, delete specific tags, and understand the current backlog of the agent. Review collected by and hosted on G2.com.

The support team is outstanding — very responsive and always attentive to our needs. Special shoutout to Nour, who is always going above and beyond to make sure everything runs smoothly. They genuinely take our recommendations into account and implement them. They have a real continuous improvement mindset, which is highly appreciated. In terms of performance, with proper setup and time investment, you can realistically aim for 50% full automation and 60-70% partial automation, with a very solid quality level. On top of email responses, Yuma also handles ancillary tasks like retrieving data from external documents (Google Sheets, etc.) and modifying orders, which adds a lot of value. Review collected by and hosted on G2.com.

The pricing model is rather strict. You need a significant volume of tickets to make it truly cost-effective, or at least be in a strong growth trajectory so that it becomes profitable over time. As a result and for this moment, it's not the most suitable solution if you're just starting out or handling low volumes. Review collected by and hosted on G2.com.

I love the quality of the responses given to my clients and the management interface of Yuma AI. The platform is easy to use, and our account manager is available to assist us with onboarding and setup. Additionally, the team that supports us is highly appreciated. The initial installation went very well with easy explanations. Review collected by and hosted on G2.com.

No negative feedback for the moment Review collected by and hosted on G2.com.

I like Yuma AI because it offers fast and personalized responses, which adapt to each customer's message. It efficiently handles locating orders within our platform and accessing product information. This significantly saves us a lot of time on tedious and repetitive processes, and long responses regarding detailed product information. Yuma AI performs these tasks quickly and correctly. Review collected by and hosted on G2.com.

The follow ups when a customer stopped replying, and some glitches on some answers. Review collected by and hosted on G2.com.