# Yuma AI Reviews **Vendor:** Yuma AI **Category:** [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents) **Average Rating:** 4.8/5.0 **Total Reviews:** 19 ## About Yuma AI Yuma AI automates e-commerce customer support end to end. The platform resolves tickets autonomously across chat, email, and social, handling 100+ CX use cases from order tracking to returns to complex pre-sale inquiries. It plugs directly into the helpdesks e-commerce teams already use: Zendesk, Gorgias, Kustomer, Front, Gladly, and Re:amaze. Every plan includes unlimited AI Agents and SOPs, omnichannel and multilingual support, and 24/7 premium support via Slack. Pricing is based on fully automated resolutions only. Results come fast. Customers typically reach 60-80% automation and 25-40% cost savings within 90 days. Our customers run at 91% accuracy on WISMO with 87% faster responses. EvryJewels automates 89% of tickets and cut costs by 63%. The platform has processed over 5 million automated tickets. ## Yuma AI Pros & Cons **What users like:** - Users commend Yuma AI for its **automation capabilities** , successfully managing a significant portion of customer service inquiries. (7 reviews) - Users appreciate the **enhanced efficiency** in customer support brought by Yuma AI, streamlining inquiries seamlessly. (7 reviews) - Users praise Yuma AI for its **efficiency in customer support** , significantly improving response times and consistency. (6 reviews) - Users praise Yuma AI for its **efficient customer support** automation, significantly improving response times and service quality. (6 reviews) - Users commend Yuma AI for its **exceptional customer engagement** , enhancing efficiency and responsiveness in support operations. (5 reviews) - Response Time (5 reviews) - Ease of Use (4 reviews) - Efficiency (4 reviews) - Messaging Automation (4 reviews) - Easy Integrations (3 reviews) **What users dislike:** - Users report **inadequate AI features** in Yuma AI, including occasional inaccuracies and the need for manual review of responses. (3 reviews) - Users find the initial **complexity** of setting up Yuma AI agents frustrating, requiring considerable time and effort to overcome. (1 reviews) - Users feel the **data management limitations** of Yuma AI hinder information consolidation within their help desk systems. (1 reviews) - Users find the **difficult setup** of Yuma AI frustrating initially, but it becomes powerful with proper time investment. (1 reviews) - Users notice **inaccuracy issues** with Yuma AI, as it sometimes produces incorrect statements, impacting its reliability. (1 reviews) - Inaccurate Data (1 reviews) - Users face **integration issues** with Yuma AI, desiring better consolidation of data within their help desk tool. (1 reviews) - Learning Curve (1 reviews) - Limited AI (1 reviews) - Not Intuitive (1 reviews) ## Yuma AI Reviews ### 1. Customizable Automation with Outstanding Support **Rating:** 5.0/5.0 stars **Reviewed by:** Noelia F. | Técnico Customer Service (B2C), Small-Business (50 or fewer emp.) **Reviewed Date:** May 15, 2026 **What do you like best about Yuma AI?** I use Yuma AI to automate our customer support processes, which helps us keep a fast response time while managing a high volume of requests. It is especially useful for refund-related cases that can be repetitive and time-consuming. I really appreciate how customizable the platform is. It allows us to configure very specific flows, adapt the tone of voice, and define agent behavior to align with our brand, making the customer experience feel natural and personalized. The human support behind Yuma AI is invaluable. The team has been really helpful, responsive, and easy to work with whenever we've needed to adjust processes, improve flows, or understand how to get better results. This combination of a powerful AI tool supported by a human team is what I appreciate the most. The initial setup was very easy, and it allows us to automate support without losing control over the customer experience. **What do you dislike about Yuma AI?** Honestly, only the connection to certain platforms. Yuma does not currently work with Odoo in our setup, and that is a big limitation since part of our internal workflow depends on Odoo. This is Odoo's fault to be honest. **What problems is Yuma AI solving and how is that benefiting you?** Yuma AI automates our customer support processes, reducing response time even with high request volumes and during busy periods. It handles repetitive refund-related cases, cutting down manual workloads. We can customize flows to align with our brand and receive real feedback, enhancing the customer experience. **Official Response from Rafid Imran:** > Thank you so much for the kind words, Noelia. It means a lot to hear that the combination of customization and human support is what stands out. That balance is something we work hard to get right, so reviews like this really make our day. On Odoo, we hear you. It's on our radar, and we'll keep you posted as connector coverage expands. In the meantime, thanks for sticking with us, and please keep the feedback coming. ### 2. Empowers Automation with Ease, Needs Logic Tweaks **Rating:** 5.0/5.0 stars **Reviewed by:** Océane T. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 20, 2026 **What do you like best about Yuma AI?** I really appreciate Yuma AI for its ability to completely handle 30% of our tickets, especially when it comes to delivery follow-up, discount code questions, and product information. I like the interactive way of creating and improving AI autopilots, which makes it easy for me to set up the AI agent to learn new processes and knowledge without always needing to contact Yuma support. The initial setup was very easy, and these features help streamline our automation tasks significantly. **What do you dislike about Yuma AI?** The way it completes ticket fields can lack logic sometimes. I would like to see better delegation flow between auto pilots and have a kind of mini manager auto pilot that can assign specific tickets to a specific agent, delete specific tags, and understand the current backlog of the agent. **What problems is Yuma AI solving and how is that benefiting you?** Yuma AI handles 30% of our tickets, managing delivery follow-ups, discount code questions, and product info. I can easily set up new processes without always needing support. **Official Response from Rafid Imran:** > Really appreciate the detailed feedback, Océane! Glad the autopilot setup feels intuitive and that you're seeing solid results. On the ticket field logic and delegation between autopilots, that's valuable input. We're actively working on smarter routing and autopilot coordination, so stay tuned. Thanks for being a great partner! ### 3. A game changer to scale e-commerce without the customer service bottleneck **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** March 19, 2026 **What do you like best about Yuma AI?** The support team is outstanding — very responsive and always attentive to our needs. Special shoutout to Nour, who is always going above and beyond to make sure everything runs smoothly. They genuinely take our recommendations into account and implement them. They have a real continuous improvement mindset, which is highly appreciated. In terms of performance, with proper setup and time investment, you can realistically aim for 50% full automation and 60-70% partial automation, with a very solid quality level. On top of email responses, Yuma also handles ancillary tasks like retrieving data from external documents (Google Sheets, etc.) and modifying orders, which adds a lot of value. **What do you dislike about Yuma AI?** The pricing model is rather strict. You need a significant volume of tickets to make it truly cost-effective, or at least be in a strong growth trajectory so that it becomes profitable over time. As a result and for this moment, it's not the most suitable solution if you're just starting out or handling low volumes. **What problems is Yuma AI solving and how is that benefiting you?** Yuma allows us to truly scale our revenue across multiple markets, websites, and projects without worrying about hiring a large customer support team. If you achieve 50% full automation at a given volume, you'll still maintain that 50% rate even if your volume grows tenfold. That's a game changer for e-commerce growth, because customer service is one of the biggest bottlenecks in this type of business. It removes that constraint entirely. **Official Response from Rafid Imran:** > Thanks for the thorough review! Nour will be glad to hear the shoutout, and it's great that the automation rates are hitting those levels across your markets. The scalability point you made about maintaining automation rates as volume grows is exactly what we're building for. On pricing, that's fair feedback. We're always looking at how to make the model work for businesses at different stages. Thanks for being a great partner and for the detailed perspective! ### 4. An Incredible Asset for Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Alexandre G. | Co-fondateur & DG, Small-Business (50 or fewer emp.) **Reviewed Date:** May 07, 2026 **What do you like best about Yuma AI?** I love the quality of the responses given to my clients and the management interface of Yuma AI. The platform is easy to use, and our account manager is available to assist us with onboarding and configuration. Additionally, the team that supports us is highly appreciated. The initial installation went very well with easy explanations. **What do you dislike about Yuma AI?** No negative feedback for the moment **What problems is Yuma AI solving and how is that benefiting you?** I use Yuma AI to improve customer service and optimize my product pages. It facilitates my team's work with faster responses for my customers. **Official Response from Rafid Imran:** > We're delighted to hear that Yuma AI has been an incredible asset for your customer service. It's great to know that it has helped optimize your product pages and improve your team's efficiency. We appreciate your feedback and look forward to continuing to support your business. ### 5. Efficient Customer Service Automation with Minor Hiccups **Rating:** 5.0/5.0 stars **Reviewed by:** Clara S. **Reviewed Date:** March 19, 2026 **What do you like best about Yuma AI?** I like Yuma AI because it offers fast and personalized responses, which adapt to each customer's message. It efficiently handles locating orders within our platform and accessing product information. This significantly saves us a lot of time on tedious and repetitive processes, and long responses regarding detailed product information. Yuma AI performs these tasks quickly and correctly. **What do you dislike about Yuma AI?** The follow ups when a customer stopped replying, and some glitches on some answers. **What problems is Yuma AI solving and how is that benefiting you?** I use Yuma AI to handle first responses, repetitive answers and processes, saving us time on tedious tasks. It provides fast, personalized responses, adapts to customer messages, locates orders, and accesses product info quickly and correctly. **Official Response from Rafid Imran:** > Thanks for the review, Clara! Great to hear Yuma is saving your team time. On the follow-up timing and answers, that's useful feedback. We're continuously tuning both, so if you run into specific cases, don't hesitate to tell our team so we can improve faster. Appreciate it! ### 6. Simple Setup, Fast Results, and a Clear Dashboard **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** May 16, 2026 **What do you like best about Yuma AI?** Yuma is simple to set up, and from the get-go we could see results. Their dashboard makes it easy for us to see the value it brings. **What do you dislike about Yuma AI?** I'd like Yuma to be a full platform and ditch our ticket system **What problems is Yuma AI solving and how is that benefiting you?** We significantly improved our customer support response time. **Official Response from Rafid Imran:** > Thanks so much for the review! Simple setup and fast time-to-value - so it's great to hear that landed for you. On wanting Yuma to replace your ticket system entirely, that's a really interesting signal and not the first time we've heard it. Appreciate you sharing it. ### 7. Helpful, Responsive Team with Excellent Automation Results **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** March 23, 2026 **What do you like best about Yuma AI?** A very helpful, responsive team. The automations we worked on turned out really well, and the overall experience was smooth and easy. Implementation and Usecase addition is very simple. **What do you dislike about Yuma AI?** Mistakes were made, but they were fixed pretty quickly. **What problems is Yuma AI solving and how is that benefiting you?** High quality support automation **Official Response from Urska Blagojevic:** > This is great to hear, thank you! We put a lot into making implementation painless, so it's good to know that came through. On the mistakes front, speed of resolution is something we take seriously, glad that showed. Excited to keep pushing your automation rates higher. ### 8. Phenomenal Product and Support Team **Rating:** 5.0/5.0 stars **Reviewed by:** Gabe W. | CX Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 29, 2024 **What do you like best about Yuma AI?** After testing multiple AI support tools, it’s clear that Yuma is best in class. We’ve been able to automate the majority of our inbound volume through Yuma and have been consistently impressed by the wide range of topics it can handle and its carefulness in not stepping outside its bounds. Whenever we've had questions, their team has provided fast, effective solutions. I love working with this team and I deeply trust their product. **What do you dislike about Yuma AI?** Yuma has a "Conversations" view, in which you can see all of your tickets and dig into how AI engaged, which is about as helpful as it could be. However, I do wish more of this data lived directly in our help desk (Gorgias) to keep information more consolidated. This, of course, wouldn't be possible unless Yuma was native to a specific help desk. **What problems is Yuma AI solving and how is that benefiting you?** Yuma has automated the majority of our tickets, resulting in massive cost savings. **Official Response from Rafid Imran:** > Thanks Gabe, this means a lot. Hearing that Yuma stood out after head-to-head testing, and that the carefulness of the AI is landing the way we intended, is great to hear. ### 9. A Game-Changer for Customer Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Luxury Goods & Jewelry | Small-Business (50 or fewer emp.) **Reviewed Date:** September 11, 2024 **What do you like best about Yuma AI?** Yuma AI has been an invaluable asset to our customer support operations. Within just six months of implementation, we've achieved nearly 40% full automation and the AI is responding to approximately 75% of our tickets. What sets Yuma apart is its exceptional ease of use and seamless integration. Getting started was a breeze during the busy Holiday season, and the platform's intuitive interface allowed our team to quickly adapt. The ongoing support from the Yuma team has been instrumental in ensuring a smooth transition and providing timely updates. Integration with our existing systems has been a seamless process. They support a wide range of partners, making it easy to connect with our existing tools and workflows. This compatibility has significantly reduced the time and effort required for data transfer and synchronization. The positive impact of Yuma on our response times and customer satisfaction scores has been undeniable. The AI's ability to handle a significant volume of inquiries efficiently and accurately has allowed our human agents to focus on more complex issues, resulting in improved overall customer service. In conclusion, Yuma AI has proven to be a reliable and effective partner in managing our customer support. Its ease of implementation, integration capabilities, and ongoing support have made it a valuable addition to our operations. We highly recommend them to any businesses seeking to improve their customer service efficiency and satisfaction. **What do you dislike about Yuma AI?** While Yuma AI has been a valuable asset, like many generative AI tools, it's not without its limitations. Occasionally, the AI may experience hallucinations or make incorrect statements. However, it’s important to note that the Yuma support team is consistently responsive and quick to address these issues, ensuring that the AI's performance remains high. **What problems is Yuma AI solving and how is that benefiting you?** We've achieved nearly 40% full automation. **Official Response from Rafid Imran:** > We're delighted to hear that Yuma AI has been a valuable asset in managing your customer support and has significantly reduced the time and effort required for data transfer and synchronization. We appreciate your feedback on the occasional limitations of generative AI tools, and we're committed to addressing any issues promptly to maintain high performance. Thank you for choosing Yuma AI, and we look forward to continuing to support your business. ### 10. Very powerful tool to automatize fully a lot of customer requests **Rating:** 5.0/5.0 stars **Reviewed by:** Martin T. | Co-Founder - CMO, Small-Business (50 or fewer emp.) **Reviewed Date:** September 09, 2024 **What do you like best about Yuma AI?** As founder of an 8 figures brand growing 200%+ per year, I was looking for a tool to help us cope with the increasing amount of customer requests (between 10 000 and 15 000 requests per month) and always higher customer service costs resulting from this growth. We work already with Yuma since one year, at their very beginning, and we were among their first clients. We have seen the product and the team evolve very positively over time, with an always increasing focus on quality and reliability. Now, after working and spending quite some time setting up everything, we have managed to automatize more than 50% of our customer requests, reducing as well by 50% our average response time (since we set up Yuma to reply to our customers almost instantly, in 5 min time, and with the same tone of voice that our customer agents usually use to reply, in order to keep the feeling of a human touch). Companies telling you that automating customer service with AI in one or a few hours are just trying to sell you something but the reality is you need to spend some time building and improving quality AI agents, but once they are live and operating on 100% of your tickets, this is extremely efficient. I would say that the ROI of Yuma is about 4x to 6x. Yuma's team is also super reactive and their account managers and tech teams have been able to help us improve a lot our automation rates, solving issues, improving our AI agents and autopilot agents, and building more integrations for us, such a modifying subscription parameters for customers, etc... Would definitely recommend to any company that's looking to seriously level up their game and customer experience. **What do you dislike about Yuma AI?** In the beginning, it can be frustrating to set up AI agents, autopilot agents, understand how the platform works etc. But once you get to it and spend the proper time, this is very, very powerful. **What problems is Yuma AI solving and how is that benefiting you?** Cancelling subscriptions, giving detailed info to our customers about our products, replying to customer feedbacks in a personalized way, modifying adresses, asking customers for reasons for a return... Yuma can be used for almost any topic. **Official Response from Rafid Imran:** > Martin, thank you for taking the time to write such a detailed review. Being one of our earliest customers and still seeing the relationship grow alongside your brand means a lot to us. Your point about AI automation taking real setup time is something we wish more buyers heard upfront. The teams who invest in building quality agents are the ones who see the kind of ROI you're describing, and we appreciate you saying it plainly. We'll keep pushing on automation rates, integrations, and everything else our team has been working on with you. ### 11. Very satisfied with their services and the professionalism of the team **Rating:** 5.0/5.0 stars **Reviewed by:** Marcu M. | Data reporting and AI implementor for customer service, Small-Business (50 or fewer emp.) **Reviewed Date:** September 11, 2024 **What do you like best about Yuma AI?** The difference Yuma has made in our customer support is night and day. Before, we struggled with long response times. Now, thanks to Yuma’s AI and intuitive interface, we’re able to deliver fast, consistent, and high-quality support to our customers. The data insights provided by Yuma have also helped us fine-tune our processes and improve our service. **What do you dislike about Yuma AI?** Sometimes it hallucinates and the process gets off track but the team solves it eventually **What problems is Yuma AI solving and how is that benefiting you?** Handles many one touch tickets and around 50% of the emails that arrive as tickets to our platform. **Official Response from Rafid Imran:** > Thank you for sharing your experience with Yuma AI. We're pleased to hear that it has helped streamline your support processes and handle a significant volume of tickets. ### 12. Yuma has changed our service considerably! **Rating:** 5.0/5.0 stars **Reviewed by:** Romane M. | Care Ops, Mid-Market (51-1000 emp.) **Reviewed Date:** September 17, 2024 **What do you like best about Yuma AI?** Yuma has transformed our customer support at Cabaïa. Managing high volumes of inquiries across multiple channels was a challenge, but Yuma’s AI has made everything more efficient. The automation helps us respond faster and more consistently, which has reduced our time to answer. We’re really happy with the impact and would recommend Yuma to any brand looking to streamline their support. **What do you dislike about Yuma AI?** Honestly, nothing. The collaboration is going ideally and we're growing together. **What problems is Yuma AI solving and how is that benefiting you?** Initially, we used Yuma AI for all level 1 subjects which require no knowledge and which are dealt with by very precise procedures. We then integrated Yuma on more general questions using knowledge bases. This has freed up a considerable amount of time for our agents to concentrate on more complex subjects. **Official Response from Rafid Imran:** > We're thrilled to hear that Yuma AI has had such a positive impact on your customer support at Cabaïa. Thank you for sharing your experience with us! ### 13. A Revolution in Our Customer Service Management with Yuma **Rating:** 5.0/5.0 stars **Reviewed by:** Lucie B. | Customer Care Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** August 29, 2024 **What do you like best about Yuma AI?** Since we started working with Yuma six months ago, our approach to customer service has completely transformed. It's not just about automation; it's about quality, efficiency, and creating a premium and agile customer service experience. Yuma didn’t just provide a tool; they dedicated a team to support us every step of the way, continuously auditing and optimizing our processes. Their tailored approach not only adapted to our model but also inspired us to rethink and adjust our customer service strategy. Today, it’s more than just a partnership; it’s a successful synergy and a true performance booster for TheBradery! **What do you dislike about Yuma AI?** Yuma was able to understand all the features that were important to us but initially unavailable, and worked closely with us to find solutions. **What problems is Yuma AI solving and how is that benefiting you?** Achieving a responsive, agile, and premium customer service. **Official Response from Rafid Imran:** > Thank you Lucie! Working with the TheBradery team has been a real pleasure, and seeing how thoughtfully you've approached the transformation has made the work that much more rewarding. Excited for what's next. ### 14. Incredible Product And An Even Better Team **Rating:** 5.0/5.0 stars **Reviewed by:** Sarah A. | Director of Customer Experience, Small-Business (50 or fewer emp.) **Reviewed Date:** September 06, 2024 **What do you like best about Yuma AI?** Their product is top notch. We've tested a few other AI tools and nothing has stacked up to the capabilities of Yuma. Beyond the product, they deeply understand their customers' needs. Within minutes we are always responded to, and within hours our very complex issues are resolved. It's unheard of, and I know it's not easy. It's been a pleasure to be partnered with their team - we're thrilled to continue growing and learning from the best in the space. **What do you dislike about Yuma AI?** I want more capabilities quicker! At the rate automation is contuinging to scla eand be top of mind for leaders, I'm always excited to learn about more ways to automate our service. **What problems is Yuma AI solving and how is that benefiting you?** Automating redundancy using powerful AI - saving us very valuable human hours! **Official Response from Rafid Imran:** > Thank you Sarah, this made our day. Being told we stack up after head-to-head testing is one thing, but hearing the team experience matches the product is what really means the most. ### 15. Powerfull AI support tool **Rating:** 5.0/5.0 stars **Reviewed by:** Nicolas S. | co-fondateur, Small-Business (50 or fewer emp.) **Reviewed Date:** August 29, 2024 **What do you like best about Yuma AI?** When you think about AI application, customer service come first. Yet as the technologie is still young, it's hard to find something working well. If you don't choose the right tool, it's easy to kill you customer service. Yuma do a great job. You will need to spend some time on the setup and prompts to make sure it work well but the possibilities are endless. We already automate 1/4 of our customer service and we are very careful to maintain the best service. **What do you dislike about Yuma AI?** AI is powerfull but isn't magic. We still need to spend some time to monitor, improve the prompt, etc. to make sure the tool is more and more relevant. **What problems is Yuma AI solving and how is that benefiting you?** Human ressource **Official Response from Rafid Imran:** > Thanks so much, Nicolas. Choosing the right AI tool for customer service is a real risk, so it means a lot that Yuma earned your trust. And you're right, the ongoing tuning is where the magic actually happens. Glad to be on that journey with you. ### 16. Thanks all so good working nice **Rating:** 5.0/5.0 stars **Reviewed by:** Víctor B. | Ceo, Small-Business (50 or fewer emp.) **Reviewed Date:** October 21, 2024 **What do you like best about Yuma AI?** Good questions, excellent composse and responses **What do you dislike about Yuma AI?** At the time only want to have the system in more channels **What problems is Yuma AI solving and how is that benefiting you?** Increase the reply of the speed. **Official Response from Rafid Imran:** > Thank you for your positive feedback! We're glad to hear that you appreciate our system's questions, composition, and responses. ### 17. Best AI powered Customer Support tool which works perfectly for every Case. **Rating:** 5.0/5.0 stars **Reviewed by:** Akshay U. | Residential Projects, Mid-Market (51-1000 emp.) **Reviewed Date:** February 23, 2024 **What do you like best about Yuma AI?** Yuma AI is powered with Machine Learning tool which enables quick response to every query coming from customer. Plus, it can answer queries in 15 languages and ML integration is so good that it can handle complex questions in real manner. Perfect analysis enables Yuma AI to assign ticket/case to qualified expertise for quick and effective resolution which leads to 100% customer satisfaction. It's so good to mention other points too One click option for entire summary of the conversation Adapts to writing styles from past as well as from real time conversation with customers. **What do you dislike about Yuma AI?** No downside. It's the Best AI customer Support tool which every organization must have. **What problems is Yuma AI solving and how is that benefiting you?** Yuma AI solved most of the issues related to product queries, payment options, verification and related to our course which customers used to purchase. For example: user could not locate the recorded sessions for the course in their dashboard, Yuma AI helped instantly without any human intervention. It is saving a lot of time of Support team by solving N number of queries on daily basis. The customer happiness index has increased in the Customer Experience segment of our organisation. **Official Response from Rafid Imran:** > Thank you Akshay! Really glad to hear Yuma is saving time for your support team and driving up customer happiness. Appreciate you taking the time to share this. ### 18. Less Stress And Smarter Customer Support **Rating:** 3.5/5.0 stars **Reviewed by:** Mare D. | Branding Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** March 04, 2024 **What do you like best about Yuma AI?** Yuma AI takes care of routine customer inquiries. It is capable of responding to simple questions, writing polite answers and even translating messages into different languages without any input from me. Therefore, I can concentrate more on resolving complicated cases or offering excellent customer service for more difficult queries. **What do you dislike about Yuma AI?** Yuma AI is still under development and occasionally comes up with responses that are slightly off or do not answer a client’s question perfectly. This necessitates that I review its work before sending it out. **What problems is Yuma AI solving and how is that benefiting you?** Yuma AI has become my ally as it handles all day-to-day duties associated with customer support which used to take up so much of my time. This increases my productivity in general and makes it easier for me to pay more attention to clients who have complex requests; hence an improved experience for the customers at large. **Official Response from Rafid Imran:** > Thanks Mare! Glad Yuma is taking the routine work off your plate so you can focus where it matters most. ### 19. AI customer support assistant **Rating:** 4.0/5.0 stars **Reviewed by:** George A. | Finance Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** January 24, 2024 **What do you like best about Yuma AI?** Yuma Ai can generate real time replies for various customer queries **What do you dislike about Yuma AI?** Still going through testing and can not quite give an honest opinion **What problems is Yuma AI solving and how is that benefiting you?** Handling of huge number of queries and scoring the most accurate responses **Official Response from Rafid Imran:** > Thanks for the review, George! - [View Yuma AI pricing details and edition comparison](https://www.g2.com/products/yuma-ai/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-21+03%3A57%3A26+-0500&secure%5Bsession_id%5D=3533f8ca-2a19-4470-ad97-88c0b28f20a2&secure%5Btoken%5D=7aa818aad10a295a7b2a5dc3392dc4dd53171a5c0b159c688f723cdc7c3be453&format=llm_user) ## Yuma AI Integrations - [Gorgias](https://www.g2.com/products/gorgias/reviews) - [Klaviyo](https://www.g2.com/products/klaviyo/reviews) - [Kustomer](https://www.g2.com/products/kustomer/reviews) - [Re:amaze](https://www.g2.com/products/re-amaze/reviews) - [Recharge Subscriptions](https://www.g2.com/products/recharge-subscriptions/reviews) - [Salesforce Services By Bluedesk CRM](https://www.g2.com/products/salesforce-services-by-bluedesk-crm/reviews) - [ShipBob](https://www.g2.com/products/shipbob/reviews) - [Shopify](https://www.g2.com/products/shopify/reviews) - [Yotpo](https://www.g2.com/products/yotpo/reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) ## Yuma AI Features **Customer Support** - Text - Knowledge Base **Automation** - Ticket Resolution - Customization - Intelligent Routing **Artificial Intelligence** - Learning - Language - Conversational AI **Customer Query Resolution - AI Customer Support Agents** - Automated Ticket Resolution - Contextual Response Generation - Sentiment Analysis - Knowledge Base Utilization - Multilingual Support **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Customer Interaction Automation - AI Customer Support Agents** - Proactive Customer Outreach - Feedback Collection - Escalation Handling - Workflow Optimization **Automation** - Customer Interaction Automation - Feedback Collection - Document Processing **Autonomy** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving ## Top Yuma AI Alternatives - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 4.3/5.0 (6,545 reviews) - [Fin](https://www.g2.com/products/fin/reviews) - 4.5/5.0 (3,688 reviews) - [Gorgias](https://www.g2.com/products/gorgias/reviews) - 4.6/5.0 (546 reviews)