Yuma AI Reviews & Product Details

After testing multiple AI support tools, it’s clear that Yuma is best in class. We’ve been able to automate the majority of our inbound volume through Yuma and have been consistently impressed by the wide range of topics it can handle and its carefulness in not stepping outside its bounds. Whenever we've had questions, their team has provided fast, effective solutions. I love working with this team and I deeply trust their product. Review collected by and hosted on G2.com.

Yuma has a "Conversations" view, in which you can see all of your tickets and dig into how AI engaged, which is about as helpful as it could be. However, I do wish more of this data lived directly in our help desk (Gorgias) to keep information more consolidated. This, of course, wouldn't be possible unless Yuma was native to a specific help desk. Review collected by and hosted on G2.com.

Yuma AI has been an invaluable asset to our customer support operations. Within just six months of implementation, we've achieved nearly 40% full automation and the AI is responding to approximately 75% of our tickets.

What sets Yuma apart is its exceptional ease of use and seamless integration. Getting started was a breeze during the busy Holiday season, and the platform's intuitive interface allowed our team to quickly adapt. The ongoing support from the Yuma team has been instrumental in ensuring a smooth transition and providing timely updates.

Integration with our existing systems has been a seamless process. They support a wide range of partners, making it easy to connect with our existing tools and workflows. This compatibility has significantly reduced the time and effort required for data transfer and synchronization.

The positive impact of Yuma on our response times and customer satisfaction scores has been undeniable. The AI's ability to handle a significant volume of inquiries efficiently and accurately has allowed our human agents to focus on more complex issues, resulting in improved overall customer service.

In conclusion, Yuma AI has proven to be a reliable and effective partner in managing our customer support. Its ease of implementation, integration capabilities, and ongoing support have made it a valuable addition to our operations. We highly recommend them to any businesses seeking to improve their customer service efficiency and satisfaction. Review collected by and hosted on G2.com.

While Yuma AI has been a valuable asset, like many generative AI tools, it's not without its limitations. Occasionally, the AI may experience hallucinations or make incorrect statements. However, it’s important to note that the Yuma support team is consistently responsive and quick to address these issues, ensuring that the AI's performance remains high. Review collected by and hosted on G2.com.

As founder of an 8 figures brand growing 200%+ per year, I was looking for a tool to help us cope with the increasing amount of customer requests (between 10 000 and 15 000 requests per month) and always higher customer service costs resulting from this growth.

We work already with Yuma since one year, at their very beginning, and we were among their first clients. We have seen the product and the team evolve very positively over time, with an always increasing focus on quality and reliability.

Now, after working and spending quite some time setting up everything, we have managed to automatize more than 50% of our customer requests, reducing as well by 50% our average response time (since we set up Yuma to reply to our customers almost instantly, in 5 min time, and with the same tone of voice that our customer agents usually use to reply, in order to keep the feeling of a human touch).

Companies telling you that automating customer service with AI in one or a few hours are just trying to sell you something but the reality is you need to spend some time building and improving quality AI agents, but once they are live and operating on 100% of your tickets, this is extremely efficient. I would say that the ROI of Yuma is about 4x to 6x.

Yuma's team is also super reactive and their account managers and tech teams have been able to help us improve a lot our automation rates, solving issues, improving our AI agents and autopilot agents, and building more integrations for us, such a modifying subscription parameters for customers, etc...

Would definitely recommend to any company that's looking to seriously level up their game and customer experience. Review collected by and hosted on G2.com.

In the beginning, it can be frustrating to set up AI agents, autopilot agents, understand how the platform works etc. But once you get to it and spend the proper time, this is very, very powerful. Review collected by and hosted on G2.com.

The difference Yuma has made in our customer support is night and day. Before, we struggled with long response times. Now, thanks to Yuma’s AI and intuitive interface, we’re able to deliver fast, consistent, and high-quality support to our customers. The data insights provided by Yuma have also helped us fine-tune our processes and improve our service. Review collected by and hosted on G2.com.

Sometimes it hallucinates and the process gets off track but the team solves it eventually Review collected by and hosted on G2.com.

Yuma has transformed our customer support at Cabaïa. Managing high volumes of inquiries across multiple channels was a challenge, but Yuma’s AI has made everything more efficient. The automation helps us respond faster and more consistently, which has reduced our time to answer. We’re really happy with the impact and would recommend Yuma to any brand looking to streamline their support. Review collected by and hosted on G2.com.

Honestly, nothing. The collaboration is going ideally and we're growing together. Review collected by and hosted on G2.com.

Since we started working with Yuma six months ago, our approach to customer service has completely transformed. It's not just about automation; it's about quality, efficiency, and creating a premium and agile customer service experience. Yuma didn’t just provide a tool; they dedicated a team to support us every step of the way, continuously auditing and optimizing our processes.

Their tailored approach not only adapted to our model but also inspired us to rethink and adjust our customer service strategy. Today, it’s more than just a partnership; it’s a successful synergy and a true performance booster for TheBradery! Review collected by and hosted on G2.com.

Yuma was able to understand all the features that were important to us but initially unavailable, and worked closely with us to find solutions. Review collected by and hosted on G2.com.

Their product is top notch. We've tested a few other AI tools and nothing has stacked up to the capabilities of Yuma. Beyond the product, they deeply understand their customers' needs. Within minutes we are always responded to, and within hours our very complex issues are resolved. It's unheard of, and I know it's not easy. It's been a pleasure to be partnered with their team - we're thrilled to continue growing and learning from the best in the space. Review collected by and hosted on G2.com.

I want more capabilities quicker! At the rate automation is contuinging to scla eand be top of mind for leaders, I'm always excited to learn about more ways to automate our service. Review collected by and hosted on G2.com.

When you think about AI application, customer service come first. Yet as the technologie is still young, it's hard to find something working well. If you don't choose the right tool, it's easy to kill you customer service.

Yuma do a great job. You will need to spend some time on the setup and prompts to make sure it work well but the possibilities are endless. We already automate 1/4 of our customer service and we are very careful to maintain the best service. Review collected by and hosted on G2.com.

AI is powerfull but isn't magic. We still need to spend some time to monitor, improve the prompt, etc. to make sure the tool is more and more relevant. Review collected by and hosted on G2.com.

Good questions, excellent composse and responses Review collected by and hosted on G2.com.

At the time only want to have the system in more channels Review collected by and hosted on G2.com.

Yuma AI is powered with Machine Learning tool which enables quick response to every query coming from customer. Plus, it can answer queries in 15 languages and ML integration is so good that it can handle complex questions in real manner. Perfect analysis enables Yuma AI to assign ticket/case to qualified expertise for quick and effective resolution which leads to 100% customer satisfaction.

It's so good to mention other points too

One click option for entire summary of the conversation

Adapts to writing styles from past as well as from real time conversation with customers. Review collected by and hosted on G2.com.

No downside. It's the Best AI customer Support tool which every organization must have. Review collected by and hosted on G2.com.