Netomi Reviews & Product Details

We had a fair share of AI partnership and by far, Netomi's edge is the visibility on all works including the workflow that AI follows. We have a freedom to adjust the way we see it fit on how the AI should respond to every scenarios based off of our current processes. Other AI Based companies tend to gatekeep this - affecting the time spent on waiting for a fix + the vulnerability of having miscommunication along the way.

We're also lucky with our Customer Success Manager, Amanda Shadrack along with her developers who made us feel that we're valued as a client. She is hands-on and ensures collaboration is at 100% - though it took us 3 more CSM before settling to an amazing one.

The tool itself is user friendly. Even the technical setup on the tool is easy to understand with slight guidance, you can adjust in no time. Review collected by and hosted on G2.com.

Our overall experience is by far exceptional. The only hiccup was the other CSM that handled us which either gave empty promises or no action at all - it shows that the key to a lasting relationship with them really depends on how great the CSM is.

CSM drives the engagement of the client with their tool. Being someone that not just says yes to what we want to do but also throws in ideas to maximize our usage of the tool shows how well you're taken cared of. Us who is still in the adjusment phase of AI needs proper and constant guidance and should not be left blind exploring. Review collected by and hosted on G2.com.

The team at Netomi set the tone for what to expect in their products. Working with them has been a pleasure every step of the way and thus far the software has kept up with everything we've thrown at them. Review collected by and hosted on G2.com.

Our team at Netomi has changed a bit over time and I think perhaps a bit more communication around those changes would be beneficial. Review collected by and hosted on G2.com.

Netomi has been a spectacular partner the past three years; they have been proactively pushing and innovating to increase the number of calls our bot can deflect, but also where we can create better guest experience opportunities. Over this summer, our contact centre traffic increased by 5X and Netomi's AI helps us handle spikes with ease. It also provides us with analytics allowing us to understand changes in the market and content management system, allowing us to quickly get the right answers to our customers. Review collected by and hosted on G2.com.

Not much to not like, Netomi's global presence means we always have support when we need it, their customer success team is integrated with our product group and meets with us multiple times each week to make sure we are addressing changes and opportunities with ease. The self-serve tools they provide us to manage our bot have continued to evolve and improve, making managing the end-to-end experience and access to data more simple than ever. Review collected by and hosted on G2.com.

Netomi has revolutionized the way our leadership team views the customer support department. We are a fast-growth company and ticket volume surges are a common occurrence. So much of the day-to-day used to be about solving the same types of questions over and over.

With Netomi, we’re finally able to breathe. The work that I do has massive business implications, which are celebrated by the organization at large. Training our AI to resolve and deflect thousands of tickets has saved our company millions of dollars.

Netomi has been a true partner. They've helped us with every question we've had and even proactively reach out to share the most up-to-date insights in the market. Review collected by and hosted on G2.com.

Not much comes to mind here. We've been burned in the past by other chatbot companies, promising high-quality AI, and getting stuck trying to make something work with clunky "duct tape" workarounds.

Netomi is in an entirely different universe. The team at Netomi is very communicative whenever they launch a new feature in their product, which seems to happen almost monthly.

We bought into Netomi because of its commitment to building the best AI in the market. As a result, we are massively reaping the rewards of their investment. Review collected by and hosted on G2.com.

Out-of-the-box integration with a variety of CSM Tools (Zendesk, Gladly, etc.). The team also offers a straightforward and user-friendly interface that our team can use to personally optimize the BOTS, as well as create new intents for seasonal queries. Review collected by and hosted on G2.com.

OOTB reports and analytics provides great insights but would be better if can be customized to match the clients reporting needs. Phone Bots would also be a great addition! Review collected by and hosted on G2.com.

The Netomi team provided outstanding support through the entire process - from sales to implementation to launch, they were with us every step of the way. The product itself was a great addition to our self-service model, allowing us to provide consistent, accurate help to customers for common questions, right when they needed it, and our support team could focus on the challenging, out-of-the-box issues. Review collected by and hosted on G2.com.

Initial implementation and setup does take quite a bit of time and attention, so for a small team like ours, it did take a little longer than we'd hoped to start seeing value. But the Netomi team was always with us, assisting where they could, and encouraging where they couldn't. Review collected by and hosted on G2.com.

At the time I began working with Netomi, I was a member of a small Customer Success team at a rapidly scaling edTech startup with 30M+ global users. By the time our AI was up and running, I had been promoted to Head of Customer Success. Managing Netomi was an integral step to acheiving this promotion, as the team's effort had exponential effects on the entire support organization. Within weeks of implementation of the beginning stages, we had boosted customer satisfaction by 30% by attentively responding to user's concerns and optimizing processes. The AI was effortless to implement and optimize with an immediate impact upon launch and Netomi's communication and outreach was exceptional and accessable. Review collected by and hosted on G2.com.

I cannot say that there was anything about Netomi or their product that was unhelpful. The team was more than willing to stay in communication and work on any bumps in the road that may have arisen in the process. Resolution was always fast and efficient. We remain very pleased with the service we received with Netomi, both in regards to customer service and product quality and continue to evolve along with the product. Any questions the Customer Success Team has are responded to promptly as our relationship to Netomi continues to progress. Review collected by and hosted on G2.com.

The attention from your support and product team. The best feature is not a feature, it is Studio's UI. I use the reports page the most. Review collected by and hosted on G2.com.

I think that we could have more details and options for the reports/dashboards page Review collected by and hosted on G2.com.

Support and handholding is superb. Post deployment they provide weekly sessions and insights as to how the chatbot is performing and how it can be improved. Can be integrated to different platform such as Zendesk. End-to-end ownership of issues is commendable where they will reach out to yur ticketing platforms just to get issues resolved. Review collected by and hosted on G2.com.

Too many changes lately in terms of account support group, but good thing is that proper transitioning is there. Review collected by and hosted on G2.com.

All account representatives that have been assigned to our account have been extremely accomodating, hands-on, and helpful. Review collected by and hosted on G2.com.

It has been difficult for our team to see quick progress due to low volumes. Review collected by and hosted on G2.com.