Verint Intelligent Virtual Assistant Reviews & Product Details

Easy to use bot build, with capabilities to add NLU. The Verint team always supported new ideas and flows we could implement to enhance the customer experience further. Review collected by and hosted on G2.com.

Having to pay extra for NLU adds. Other platforms allow the business to control both the build + NLU.

I wish the integration into Salesforce allowed for a more robust bot build that could perform in real-time instead of manual agent handovers. Review collected by and hosted on G2.com.

I like how we get our tickets routed back to us so we can continue the conversation with the person we just spoke to, to ensure the responses sound cohesive and genuine. Review collected by and hosted on G2.com.

Sometimes they're responses that don't go through properly and you have to natively respond to the customer and go find the comment. Also, your responses get deleted after a certain time frame, and they're not saved so you have to start all over again. Review collected by and hosted on G2.com.

I like that it makes WhatsApp messaging with clients easy and seamless. The system is very simple and easy to use and has the right tools for dealing with clients. Review collected by and hosted on G2.com.

Sometimes it can be a bit slow when sending messages, sometimes the client has already replied by the time it looks like our message sent, can lead to a delay in response. Review collected by and hosted on G2.com.

We have an amazing Project Manager (Eric Weng) that has made this a great partnership. Dom Owens was also a great asset when it came to deploying the Solution and as we needed to make changes. Even though we have had issues (It is technology so we expect them) the support has been great. Review collected by and hosted on G2.com.

There are two things that come to mind. The first is that we were sold one use case that even Verint said was not a good idea but because one of our employees wanted it they proceeded with it. We have had multiple issues with that deployment. Please do not sell products for a use case that you know is going to cause issues down the line. The second is that We could be much further along in our journey if the Verint account team would have led as the expert rather than followed our Company's lead. (To be fair that Account Exec is no longer at Verint) Review collected by and hosted on G2.com.

user-friendly and doesn't freeze on usage. it has been helpful to improve business and reply to customers appropriately. helps with Consistent Information and reduces Training Time. Review collected by and hosted on G2.com.

it doesn't show conversations that are too old and gets quite difficult to find them later. Review collected by and hosted on G2.com.

The fact that its interface is quite simple and easy to use is ultimately its greatest advantage, another quite positive aspect is that it allows me to make the initial configurations and integrations with my website in a fairly fast way and without much inconvenience, So I can leave everything established and functional to use it in our customer service, the fact that I have a chat that I can configure and customize is perfect for me both to capture data from my clients, and to channel which request or attention In this way, its customer service is quite fast when responding to any fault or doubt that may arise while we are using this application, its ease of use and learning is also a very positive element that allows us simplify everything in a fairly simple and practical way. Review collected by and hosted on G2.com.

to be honest we have none, within the work we have found it an excellent tool to help us provide a very high quality service to our clients in a quite practical, safe and efficient way, in such a way that we can simplify and streamline a large number of processes within our customer service in a fairly simple way. Review collected by and hosted on G2.com.

Conversocial has dozens of shortcuts that save a lot of time between tasks. In addition, it allows us to see an overview of all the publications of several channels in the same inbox, or filter from the channels that we are interested in watching, which means a great saving of time in individual evaluation for our team. Another thing is that Conversocial groups the history of interactions by individual conversations, automatically prioritizes the workflows and assignments of each message, so that the appropriate agent can be routed and improve our social interaction. Review collected by and hosted on G2.com.

There are some digital media in which Conversocial still has certain limitations. One of them is TripAdvisor, where we are not allowed to monitor the reviews written by users. They could also improve support scans on each social network. This happens, but personally, I consider that not often enough. However, I have talked to the customer service and they say they hope to solve this very soon Review collected by and hosted on G2.com.

What I really like about this tool is its ability to manage full publication on Facebook and Twitter for marketing publications, approval to allow the easy incorporation of new users and agents. In addition, the large interface is very easy to use and requires minimal training, which is an excellent faculty. Review collected by and hosted on G2.com.

I dislike that they have not integrated some additional social networks especially LinkedIn, YouTube and Instagram would be very good. Mobile accessibility is quite limited, this is a great weakness.

Analytics could be more flexible in terms of filtering and viewing options. Review collected by and hosted on G2.com.

The best of Conversocial is how easy it is to monitor conversations on Facebook pages and on Twitter. This tool has one of the best user interfaces I have found. It is easy to select single or multiple accounts and channels. It also has keyboard shortcuts for most of these actions, of which other platforms are completely lacking. The customer service is excellent. Powerful analysis and automation function. Review collected by and hosted on G2.com.

The only thing that I dislike is that you need regular updates and new features quite frequently. It is also expensive. Review collected by and hosted on G2.com.