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CBOT Reviews & Product Details

CBOT started its journey by investing in R&D in AI technologies and became a leading conversational AI company with its 100% technology ownership, holistic product, and enterprise-level customer base. Our product, CBOT Platform enables the development of chatbots and virtual assistants. CBOT Platform is; - based on natural language processing (NLP) and machine learning (ML) technologies, - can serve on text and voice channels, - supports all languages including Arabic, - integrated with websites, mobile applications, messaging and social media platforms and voice assistants, - provides information, performs tasks and makes suggestions based on the area of use. Thanks to CBOT Platform, organizations can develop artificial intelligence-based chatbots and virtual assistants that can speak/chat like a human within the scope of use case. Companies can put it at the service of their employees, as well. So far, more than 40 enterprise virtual assistants have been developed through CBOT Platform. Since the beginning of 2019, CBOT has achieved great success. First, it created a reputable tech brand in the conversational AI field with more than 40 enterprise-level clients and many trusted partners. Second, it has developed a holistic product with 100% technology ownership, which is called “CBOT Platform”, based on natural language processing (NLP) and machine learning (ML) technologies. Third, CBOT has many achievements regarding partnerships with global brands. Some of them are highlighted below: - one of the first 20 Google RCS (Rich Communication Services) partners at the global scale in 2019 - featured as the leading 16 chatbot and virtual assistant companies on the global scale by Gartner in 2020 - selected as a WhatApp Business Solution Provider (BSP)

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CBOT

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CBOT Community

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Eylem Demir

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Ercan C.

Customer Project Unit Manager

Enterprise (> 1000 emp.)

4/20/2022

"A very efficient way to manage your customer support"

4.5/5

What do you like best about CBOT?

We used CBOT Platform for both AI-based virtual assistant and Live Chat. It is an end-to-end solution and we automated our customer support by including our human agents in the loop. I like CBOT’s providing all you need for customer support automation in one platform. In our case, the components of this system are an AI-based virtual assistant, a live chat interface, and analytics dashboard. Review collected by and hosted on G2.com.

What do you dislike about CBOT?

Actually, we did not encounter any major problems. In any case, CBOT team was always reachable and provided support to our team. Review collected by and hosted on G2.com.

Recommendations to others considering CBOT:

I would recommend CBOT to the companies who have e-commerce business if they aim to automate their customer service and increase their efficiency. Automation is a crucial topic where you should be careful about satisfying your customer and providing a seamless and enhanced experience. CBOT gives you the opportunity to realize this. Review collected by and hosted on G2.com.

What problems is CBOT solving and how is that benefiting you?

As our company grows it becomes challenging to build an effective customer support system. We were not able to respond to our customers 24/7 in an efficient way. Our agents were too busy responding to repetitive questions. Now our virtual assistant that is built on CBOT Platform responds to these kinds of questions. When needed, the assistant handovers the conversation to our agents seamlessly. This was what we were looking for. It is easy to use and enables us to respond to our customers instantly. Review collected by and hosted on G2.com.

Esin B.

Customer Representative

Enterprise (> 1000 emp.)

5/16/2022

"Highly recommend it for customer support"

5/5

What do you like best about CBOT?

We operate in the airline ground handling services industry. Therefore we have a high volume of customer queries regarding bus services, baggage services and warehouse services. CBOT provided us the opportunity to automatize the basic frequently asked questions. We answer for instance when a customer wants to learn the bus hours and bus stop locations instantly and efficiently, thanks to our virtual assistant Aerobot, CBOT built for us. I like the efficiency that it created for Havaş. Review collected by and hosted on G2.com.

What do you dislike about CBOT?

Actually I think there is nothing to mention as a dislike neither CBOT’s platform not the team. Review collected by and hosted on G2.com.

What problems is CBOT solving and how is that benefiting you?

he problem we solved is about providing the customers the information they need instantly. Previously they needed to search on our website or call our customer support center even to learn the nearest bus stop. But with Aerobot, they just chat and learn the information they are looking for. This increases customer satisfaction. At the same time, we are able to manage our operational costs better thanks to Aerobot. Review collected by and hosted on G2.com.

Zeliha Y.

Senior IT System Analyst

Mid-Market (51-1000 emp.)

2/9/2022

"CBOT provided us an good solution to receive and track orders and provide support to our customers."

4/5

What do you like best about CBOT?

We built an ordering virtual assistant for our customers through CBOT Platform. It is serving on WhatsApp. CBOT Platform is fully capable of creating an end-to-end ordering and purchasing experience. The team was really experienced and experts in technology. Thanks to their special tools, our virtual assistant was integrated into our internal systems and external payment systems in an efficient way. Delivery system had some room for improvement but the team put their best effort to overcome it. Review collected by and hosted on G2.com.

What do you dislike about CBOT?

I cannot remember anything to dislike throughout the project and after delivery. Review collected by and hosted on G2.com.

What problems is CBOT solving and how is that benefiting you?

We are keen to create more channels where our customers can easily order their meal, track their orders and get support for their questions. CBOT provided an efficient solution for this requirement. The CBOT team created a seamless conversational experience from ordering to delivery, and even payment thanks to their expertise and technology. Now we have this channel up and running and our customers can order their lunch as if they are chatting with a friend through WhatsApp. In addition, the assistant handovers the conversation to a human agent when needed. Review collected by and hosted on G2.com.

Gülistan G.

Senior Business Analyst

Enterprise (> 1000 emp.)

2/7/2022

"Highly recommend it for customer support"

5/5

What do you like best about CBOT?

CBOT is a very efficient way to answer customer queries for us. As a leading airline company, we have a huge volume of customer queries which results in a huge operation if you want to solve it only with human agents. But CBOT built us a virtual assistant that delivers a good customer experience. Our customers can easily get their answers via WhatsApp in seconds. In high seasons we had no problem of scalability. Our operation is much more manageable and cost-effective on the support side thanks to CBOT. Review collected by and hosted on G2.com.

What do you dislike about CBOT?

Nothing specific to say. We have good communication with the CBOT team and get responses for our needs easily. Review collected by and hosted on G2.com.

What problems is CBOT solving and how is that benefiting you?

The problem we solved is on the customer support side. We created an effective and highly efficient customer support virtual assistant on Whatsapp channel with CBOT and increased our overall efficiency. Beyond this, we started to work on further projects with the CBOT team to utilize their technology and expertise on the other parts of our business. Review collected by and hosted on G2.com.

Emre Anıl C.

Customer Relations Manager

Mid-Market (51-1000 emp.)

2/2/2022

"An easy to use platform through which we created an enhanced digital experience"

5/5

What do you like best about CBOT?

We used CBOT Platform for our AI-based virtual assistant. We are a financial sector company and we have a large scope in terms of customer queries. CBOT Platform was a great tool to build the virtual assistant with all the intents and flows. This platform does not require any coding, we use it and manage the maintenance of our assistant as business people. We did not have to involve our IT department in this project at any point. Review collected by and hosted on G2.com.

What do you dislike about CBOT?

During and after the project, nothing bothered us. We solved everything with CBOT team that was always easy to communicate with and experts on their business. Review collected by and hosted on G2.com.

What problems is CBOT solving and how is that benefiting you?

In our sector the competition is harsh and you have to find innovative ways to communicate with your customers, make them understand your products and services easily. For your existing customers you have to increase the X-sell ratio and enable customers to reach their existing products easily. Our virtual assistant is a tool to highlight our products, make prospects reach what they are looking for easily, and at the same time guide our existing customers. Anybody who wants to learn something about our products and services can reach this information instantly in seconds. Our virtual assistant provides a leveraged digital experience to them. Review collected by and hosted on G2.com.

Denizhan K.

Founder at ZehirKafa

Small-Business (50 or fewer emp.)

11/30/2021

"With CBOT, we can answer customer queries effectively and efficiently."

5/5

What do you like best about CBOT?

What is most helpful about CBOT? What are the upsides of using CBOT?

It is very easy to create intents and update the answers and you can build the experience with all the components you want.

You can monitor and analyze the chatbot performance and improve it by using CBOT’s analytics tool.

The team is also ready to provide support whenever I need. Review collected by and hosted on G2.com.

What do you dislike about CBOT?

What is least helpful about CBOT? What are the downsides of using CBOT?

It depends on what you are looking for. To be honest, I found everything I looked for. It fulfilled all my needs. Review collected by and hosted on G2.com.

Recommendations to others considering CBOT:

I know that CBOT offers an enterprise level platform for large companies so initially I was hesitant to approach CBOT. However, it is very effective to solve small companies’ support related issues with a minimum cost. You can either build your chatbot on it, or CBOT’s team can help you about the intents and the bot building process. So I highly recommend it to small and medium sized companies and I am sure that large ones such as banks, telecom companies, large retailers, marketplaces choose CBOT as their partner. Review collected by and hosted on G2.com.

What problems is CBOT solving and how is that benefiting you?

We are a small company and before working with CBOT, I had problems regarding providing support to my users. You have to invest in a support team to answer repetitive questions and it is not easy to allocate a budget for this if you are a small company. When I automated the support process through CBOT, I saved time, effort and money. Now customer queries are answered 24/7 with a minimum cost. Review collected by and hosted on G2.com.

Bilal A.

Customer Experience Director

Mid-Market (51-1000 emp.)

11/16/2021

"A chatbot for minimizing customer requests from live support"

4.5/5

What do you like best about CBOT?

We have found all the components that we want. You can easily create intents, update the answers, and build the experience with all the features you want. It is very easy to integrate the chatbot to other systems like your core systems, CRM system, live chat system, etc. In our case, it was zendesk chat module. You can monitor and analyze the chatbot performance and improve it by using CBOT’s analytics tool. Also, voice-based AI tech is available for automated speech recognition and text-to-speech-related purposes. It is a technology that can be integrated into IVR systems. Review collected by and hosted on G2.com.

What do you dislike about CBOT?

Though not worth to mention and still improving, reporting module may be considered a dislike from our perspective. As a customer, our need is to be more flexible on this. The other modules are very well designed and performing. Review collected by and hosted on G2.com.

Recommendations to others considering CBOT:

CBOT offers an enterprise-level platform to build AI-based virtual assistants. It is definitely beyond simple, basic, FAQ chatbots within a limited scope. It enables companies to build their chatbots themselves or CBOT’s experienced team of analysts build the bots, integrate them into systems or even monitor them for you and provide weekly / monthly reports. I recommend it to companies who want to build a solid AI solution for customer support, marketing, or other purposes such as internal employee bots. Review collected by and hosted on G2.com.

What problems is CBOT solving and how is that benefiting you?

Before working with CBOT, we had problems regarding providing customer support at peak times. We were receiving hundreds of customer queries daily, but many of them were repetitive. The customers were looking for specific answers regarding our service. When we introduced our API services like canceling through CBOT, we as a company saved time, effort, and money. Our operational costs improved, and we had the opportunity to allocate our agents to more value-added roles as simple tasks were automated by CBOT. Also, our CSAT have raised as customers can get the response instantly without waiting or searching. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services

Enterprise (> 1000 emp.)

2/4/2022

"CBOT created efficiency for our operations by handling the queries with AI supported chatbots"

5/5

What do you like best about CBOT?

Working with the CBOT team as if we were colleagues to build this automation system was amazing. What they provide to us is really valuable. We brought a huge efficiency to our customer support operations by CBOT. Review collected by and hosted on G2.com.

What do you dislike about CBOT?

The CRM Integration part was a bit problematic due to problems with other third-party company integrations. There is an improvement area for this part; however this wasn't their fault. Review collected by and hosted on G2.com.

What problems is CBOT solving and how is that benefiting you?

We are a rapidly growing company where customer interaction is extremely high. As the volumes rose, we could not rely on the human only model and needed to automate it. But it had to be an intelligent system with no room for mistakes, as we are growing not only locally but also all over the world. CBOT built us an AI-based customer support system, integrated into Zendesk. AI handovers the conversations to Zendest agents when required. It works seamlessly for the customers and now we’re able to provide instant support in an efficient way. Review collected by and hosted on G2.com.

Verified User in Facilities Services

Mid-Market (51-1000 emp.)

11/29/2021

"AI Based Chat Bot"

5/5

What do you like best about CBOT?

Easy to use, easy to configure, AI-based answer configuration and improvement advanced, Whatsapp also be possible Review collected by and hosted on G2.com.

What do you dislike about CBOT?

So easy to setup and configure, start directly, no negative point. Review collected by and hosted on G2.com.