CBOT started its journey by investing in R&D in AI technologies and became a leading conversational AI company with its 100% technology ownership, holistic product, and enterprise-level customer base.
Our product, CBOT Platform enables the development of chatbots and virtual assistants.
CBOT Platform is;
- based on natural language processing (NLP) and machine learning (ML) technologies,
- can serve on text and voice channels,
- supports all languages including Arabic,
- integrated with websites, mobile applications, messaging and social media platforms and voice assistants,
- provides information, performs tasks and makes suggestions based on the area of use.
Thanks to CBOT Platform, organizations can develop artificial intelligence-based chatbots and virtual assistants that can speak/chat like a human within the scope of use case. Companies can put it at the service of their employees, as well. So far, more than 40 enterprise virtual assistants have been developed through CBOT Platform.
Since the beginning of 2019, CBOT has achieved great success.
First, it created a reputable tech brand in the conversational AI field with more than 40 enterprise-level clients and many trusted partners.
Second, it has developed a holistic product with 100% technology ownership, which is called “CBOT Platform”, based on natural language processing (NLP) and machine learning (ML) technologies.
Third, CBOT has many achievements regarding partnerships with global brands.
Some of them are highlighted below:
- one of the first 20 Google RCS (Rich Communication Services) partners at the global scale in 2019
- featured as the leading 16 chatbot and virtual assistant companies on the global scale by Gartner in 2020
- selected as a WhatApp Business Solution Provider (BSP)
Seller
CBOTProduct Description
CBOT is a leading AI company based in Istanbul, offering an end-to-end customer service automation platform driven by proprietary Generative AI and Conversational AI technologies. It enables enterprises to quickly develop and scale intelligent chatbots and voice assistants, leveraging Natural Language Processing (NLP and Natural Language Understanding (NLU. CBOT's solutions enhance customer experience by automating up to 70% of customer queries and increasing sales by up to 300%. The platform supports a hybrid workforce model, seamlessly integrating AI virtual assistants with live agents. Key features include 24/7 omnichannel support, simplified customer processes, and improved conversion rates. CBOT is trusted by over 50 well-known enterprises globally, emphasizing data protection, privacy, and offering on-premise deployment.
Key Features and Functionality:
- CBOT CORE: Provides a comprehensive suite of tools with enterprise-grade security for building sophisticated AI-powered virtual assistants. These assistants can be deployed across multiple channels and languages, integrating seamlessly with enterprise systems in both on-premise and cloud-based infrastructures.
- CBOT FUSION: Offers a no-code chatbot integration framework that significantly reduces development time and costs. It enables dynamic conversation design and backend configuration without coding, facilitating integration with on-premise systems, IVRs, RPAs, and enterprise applications like SAP and Zendesk.
- CBOT ANALYTICS: Delivers centralized dashboards with key metrics, empowering businesses to measure, analyze, and enhance chatbot performance. Real-time analytics help increase bot interaction, retention, and monetization rates.
- CBOT LIVE CHAT: Ensures optimal customer experience by enabling seamless collaboration between human agents and AI. It allows for the automatic resolution of a significant portion of service desk requests while providing smooth handoffs between AI and human agents when necessary.
Primary Value and Solutions:
CBOT's platform addresses the need for efficient, scalable, and humanized customer service solutions. By automating up to 70% of customer queries, it significantly reduces operational costs and response times. The integration of AI with human agents ensures complex issues are handled effectively, enhancing customer satisfaction. Additionally, the platform's ability to increase sales by up to 300% demonstrates its impact on revenue growth. With a focus on data protection, privacy, and flexible deployment options, CBOT provides a reliable and adaptable solution for enterprises aiming to transform their customer service and sales channels through conversational AI.
Overview by
Eylem Demir
