At Touchpoint Dashboard we have created a next generation journey mapping toolkit that allows CX practitioners to evolve from journey mapping visualization to journey management of initiatives across enterprises of all sizes. Touchpoint Dashboard users build, discuss, validate, analyze, present, act, and manage all of their customer journeys from one CX command center.
Touchpoint Dashboard is a journey mapping toolkit that allows companies build, discuss, validate, analyze, present, act, and manage all of customer journeys from one central command center.
How do you position yourself against your competitors?
Many customer journey mapping software companies focus on the visualization of journey maps. At Touchpoint Dashboard we separate from the pack by delivering a platform that goes beyond visualization and into enterprise action. We do this through our Journey Management features where customer validation and business priorities are managed into initiatives that will take your map from current state into future state. And yes, we're great at visualization and storytelling within the platform as well.
The intuitiveness of the program to create, cancel, and edit reservations. The layout of the program looks archaic, and leads one to wonder how often this program is updated. But once you get into the program and begin training with it, it becomes self-explanatory. I realize that this may be why Developers haven't made cosmetic changes to the program, because it could interfere with the user experience. Review collected by and hosted on G2.com.
What do you dislike?
In PetSmart setting: The program doesn't communicate with reservations call center and there is consistently repeat accounts, reservations, and miscellaneous information. I wish it was easier to change rooms easier than just overriding the reservation and throwing the data out of loop. I would recommend a better "notes" feature that doesn't allow for deleting notes, and time stamps on actions made on reservations. Review collected by and hosted on G2.com.
Recommendations to others considering the product:
Better reporting, communicate with call center and online reservations and/or integrations. Review collected by and hosted on G2.com.
What problems are you solving with the product? What benefits have you realized?
It's great for business forecasting, especially for busy seasons like federal holidays. The reporting features were the most informative as long as all the information was entered correctly into the platform. I've used Touchpoint to verify information, confirm reservations, and look up customer history. I do wish this program communicated with call center and Pet Parent-created online reservations. Review collected by and hosted on G2.com.