Top Free Customer Journey Mapping Tools

How Many Customer Journey Mapping Tools Products Does G2 Track?

Total Products under this Category: 106

Category Stats (Oct 2026)

  • Average Rating: 4.54/5 (↑0.01 vs Sep 2026) The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: Air360 (+2.19%) - Among all products in this category, Air360 recorded the largest rating increase compared to last month

Last updated: October 15, 2026

How Does G2 Rank Customer Journey Mapping Tools Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 46,300+ Authentic Reviews
  • 106+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Customer Journey Mapping Tools

G2 Grid® for Customer Journey Mapping Tools plotting products by satisfaction and market presence

Highlighted products: Miro, Lucid Visual Collaboration Suite, Salesforce Marketing Cloud, CleverTap, Contentsquare, Glassbox, Quadient Inspire, and Zoho CRM.

Underlying data: [Grid® JSON](https://www.g2.com/categories/customer-journey-mapping/grids.json?focus%5B%5D=miro&focus%5B%5D=lucid-software-inc-lucid-visual-collaboration-suite&focus%5B%5D=agentforce-marketing-formerly-salesforce-marketing-cloud&focus%5B%5D=clevertap&focus%5B%5D=contentsquare&focus%5B%5D=glassbox&focus%5B%5D=quadient-inspire&focus%5B%5D=zoho-crm)

Miro

Miro is the collaborative workspace where agents and teams converge to think, decide, and build together. As AI accelerates work, the challenge for organizations isn't doing more; it's turning individual output into scaled impact. Serving more than 100 million users across 250,000 customers, Miro’s shared, secure canvas surfaces the context that empowers teams to solve harder problems, make better decisions, and move work forward faster. Founded in 2011, Miro currently employs 1,600 people in 13 hubs around the world. To learn more, visit miro.com Key AI capabilities include Flows, which are visual AI workflows that automate multi-step processes while empowering teams with full visibility and control at every step; Sidekicks, which are conversational AI co-creators with expertise on specific tasks, jobs, or processes that move work forward; and Your AI and Knowledge, a collaborative integration layer that connects and enhances existing enterprise AI capabilities without leaving the platform. The Model Context Protocol (MCP) extends the ecosystem by accelerating agentic code, leveraging context from Miro to generate code in agents powered by Miro’s own MCP server. Miro for Product Acceleration is a comprehensive solution of integrated AI-first products designed to help product teams make smarter decisions about what to build and move faster. All of these capabilities are built on one platform with a shared data model, advanced security and compliance controls, and responsible AI certification at the forefront. By embedding AI where teamwork happens, Miro keeps teams in the flow of work, accelerates processes, and ultimately transforms organizations.

Average Rating: 4.6/5.0

Total Reviews: 13,487

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Miro is a visual workspace for innovation. Dream, design, and build the future together with your distributed team! Over 60 million users depend on Miro to collaborate on product development and speed up time to market. This free forever deal lets anyone start fast with our 2500+ Miro templates.

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How Do G2 Users Rate Miro?

  • Ease of Admin: 8.6/10 (Category avg: 8.6/10)
  • Multiple Personas: 8.3/10 (Category avg: 8.4/10)
  • Customizable Templates: 8.5/10 (Category avg: 8.6/10)
  • What is your organization's estimated ROI on the product (payback period in months)?: 10/10 (Category avg: 10/10)

Who Is the Company Behind Miro?

  • Seller: Miro
  • Company Website:
  • Year Founded: 2011
  • HQ Location: San Francisco, California
  • Twitter: @MiroHQ
    38,406 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    1,883 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Product Manager, Project Manager
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 39% Small, 29% Medium

What Do G2 Reviewers Say About Miro?

AI-generated summary from verified user reviews

Pros
  • Users praise Miro for its ease of use, making collaboration and idea sharing straightforward and efficient.
  • Users value the effortless collaboration Miro offers, facilitating seamless teamwork and idea management in one visual space.
  • Users value Miro's intuitive features and flexibility, enhancing productivity and creativity with seamless visualizations.
  • Users love the real-time collaboration in Miro, enhancing teamwork and idea sharing seamlessly across projects.
  • Users appreciate Miro's versatile templates that simplify project planning and enhance collaborative workflows seamlessly.
Cons
  • Users express a need for missing features, particularly for a unified overview and better control on boards.
  • Users find that Miro's embedding in Confluence pages appears cluttered, detracting from the overall presentation quality.
  • Users find Miro's limited features restrictive, especially on the free plan and for larger teams, increasing costs significantly.
  • Users face a steep learning curve with Miro, making initial usage challenging despite its powerful functionality.
  • Users report slow loading times and inefficiencies when navigating large boards and documents in Miro.

What Are Recent G2 Reviews of Miro?

What Are G2 Users Discussing About Miro?

Lucid Visual Collaboration Suite

Lucid is a Work Acceleration Platform powered by visual collaboration that helps teams see and build the future. Serving more than 100 million users and 99% of the Fortune 500, its enterprise offering is the Lucid Visual Collaboration Suite, which combines Lucidchart for intelligent diagramming and Lucidspark for virtual whiteboarding. With an infinite, universal canvas, cross-functional teams can switch seamlessly between purpose-built toolsets to visualize complex systems, ideate, plan, and build better ideas faster. Key enterprise capabilities include powerful optional accelerators that specialize the platform for specific initiatives. The Agility Accelerator surfaces insights on team health and enables data-backed capacity planning; the Cloud Accelerator automatically generates up-to-date, customizable cloud infrastructure documentation; and the Process Accelerator delivers increased governance and standardization for maintaining organizational processes. Additionally, both core applications feature built-in AI capabilities and extensive integrations with industry leaders like Atlassian, Google, Microsoft, and Slack. The Lucid Suite facilitates seamless remote and hybrid collaboration across the entire enterprise—from IT and engineering to marketing and operations. Organizations use team hubs as a virtual home base for creating and sharing documentation, keeping work visible to the right people. Backed by enhanced enterprise security and premium support options, the Lucid Suite accelerates strategic initiatives such as technology innovation, faster decision-making, and operational excellence, ultimately driving large-scale organizational change.

Average Rating: 4.5/5.0

Total Reviews: 8,902

How Do G2 Users Rate Lucid Visual Collaboration Suite?

  • Ease of Admin: 9.0/10 (Category avg: 8.6/10)
  • Multiple Personas: 8.1/10 (Category avg: 8.4/10)
  • Customizable Templates: 8.7/10 (Category avg: 8.6/10)
  • What is your organization's estimated ROI on the product (payback period in months)?: 10/10 (Category avg: 10/10)

Who Is the Company Behind Lucid Visual Collaboration Suite?

  • Seller: Lucid Software Inc.
  • Company Website:
  • Year Founded: 2010
  • HQ Location: South Jordan, UT
  • Twitter: @LucidSoftware
    14,511 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    1,380 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Software Engineer, Student
  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 40% Small, 35% Medium

What Do G2 Reviewers Say About Lucid Visual Collaboration Suite?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of Lucid Visual Collaboration Suite, finding it intuitive and simple for diagramming tasks.
  • Users value the intelligent diagramming capabilities of Lucid Visual Collaboration Suite, enhancing creativity and collaboration effortlessly.
  • Users appreciate the effective team collaboration features of Lucid Visual Collaboration Suite, enhancing productivity and seamless communication.
  • Users find the ease of creation in Lucid Visual Collaboration Suite essential for efficient teamwork and project planning.
  • Users appreciate the user-friendly interface and extensive features of Lucid Visual Collaboration Suite for efficient diagram design.
Cons
  • Users find a steep learning curve in mastering Lucid Visual Collaboration Suite, requiring time to fully utilize its features.
  • Users find the limited features for free accounts restrict their ability to fully explore the suite's potential.
  • Users face diagramming issues, including limited shapes and performance lags, hindering smooth collaboration and presentations.
  • Users often find the limited features in the basic plan restrictive, hindering their overall collaboration experience.

What Are Recent G2 Reviews of Lucid Visual Collaboration Suite?

What Are G2 Users Discussing About Lucid Visual Collaboration Suite?

CleverTap

CleverTap is the all-in-one engagement platform that helps brands unlock limitless customer lifetime value by helping them create personalized experiences to retain their most valuable customers. The platform empowers businesses to orchestrate experiences for individuals across their lifecycles and design personalized journeys that span a lifetime. It offers analytics that encompasses every aspect of the lifecycle, enabling businesses to measure and optimize each experience in real time. The all-in-one platform unifies experiences from every touchpoint, paving the way for a new era of customer engagement. CleverTap's CleverAI™ Decisioning Engine and Agentic Universe is designed to maximize ROI. It enables true individualization, where every customer is a segment of one. A suite of intelligent, purpose-built AI agents works seamlessly in the background, optimizing every interaction across message, content, channel, and timing, so teams can stay focused on outcomes. The platform is powered by TesseractDB™ – the world’s first purpose-built database for customer engagement, offering both speed and economies of scale. CleverTap is trusted by 2000 customers, including TiltingPoint, Gamebasics, Big Fish, MobilityWare, English Premier League, TD Bank, Carousell, AirAsia, Papa John’s, and Tesco. Backed by leading investors such as Peak XV Partners, Tiger Global, Accel, CDPQ and 360 One, the company is headquartered in Mountain View, California, with presence in San Francisco, New York, São Paulo, Bogota, London, Amsterdam, Sofia, Dubai, Mumbai, Bangalore, Singapore, and Jakarta. For more information, visit clevertap.com or follow us on: LinkedIn: https://www.linkedin.com/company/clevertap/ Twitter: https://twitter.com/CleverTap

Average Rating: 4.6/5.0

Total Reviews: 658

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How Do G2 Users Rate CleverTap?

  • Ease of Admin: 9.0/10 (Category avg: 8.6/10)
  • Multiple Personas: 8.8/10 (Category avg: 8.4/10)
  • Customizable Templates: 8.6/10 (Category avg: 8.6/10)
  • What is your organization's estimated ROI on the product (payback period in months)?: 10/10 (Category avg: 10/10)

Who Is the Company Behind CleverTap?

  • Seller: CleverTap
  • Company Website:
  • Year Founded: 2013
  • HQ Location: Mountain View, California
  • Twitter: @CleverTap
    21,633 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    642 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Product Manager, Marketing Manager
  • Top Industries: Financial Services, Information Technology and Services
  • Company Size: 53% Medium, 28% Small

What Do G2 Reviewers Say About CleverTap?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the intuitive analytics of CleverTap, enabling effective tracking and insights for successful marketing campaigns.
  • Users value the responsive customer support of CleverTap, aiding them in effectively utilizing the platform.
  • Users appreciate the ease of use of CleverTap, finding it intuitive and seamless for their marketing tasks.
  • Users value the personalization capabilities of CleverTap, enhancing targeted marketing and improving overall user engagement.
  • Users highlight CleverTap's automation capabilities, enhancing engagement and simplifying targeted marketing efforts effectively.
Cons
  • Users find the steep learning curve of CleverTap overwhelming initially, hindering effective usage for newcomers.
  • Users express frustration over the missing features in CleverTap, affecting usability and campaign creation significantly.
  • Users find the interface not intuitive, facing a steep learning curve that complicates their initial experience with CleverTap.
  • Users find the pricing high, which makes reconsidering the software's usage essential for many customers.
  • Users find the interface and features complex, especially new users facing a steep learning curve.

What Are Recent G2 Reviews of CleverTap?

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Contentsquare

Contentsquare is the experience platform for teams who want to build better digital journeys, faster. With trusted data, context-aware AI, and built-in testing, it helps you optimize every part of the customer (or agent) journey. You can now understand, prioritize, and act faster to create experiences people love.

Average Rating: 4.6/5.0

Total Reviews: 729

How Do G2 Users Rate Contentsquare?

  • Ease of Admin: 8.4/10 (Category avg: 8.6/10)
  • Multiple Personas: 8.0/10 (Category avg: 8.4/10)
  • Customizable Templates: 8.3/10 (Category avg: 8.6/10)
  • What is your organization's estimated ROI on the product (payback period in months)?: 10/10 (Category avg: 10/10)

Who Is the Company Behind Contentsquare?

  • Seller: Contentsquare
  • Company Website:
  • Year Founded: 2012
  • HQ Location: Paris
  • Twitter: @Contentsquare
    6,548 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    1,688 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Digital Analyst, Digital Experience Manager
  • Top Industries: Retail, Apparel & Fashion
  • Company Size: 45% Large, 32% Medium

What Do G2 Reviewers Say About Contentsquare?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the easy-to-understand insights from Contentsquare, facilitating effortless communication and data analysis for teams.
  • Users value Contentsquare's intuitive analytics for effortlessly tracking user behavior and gaining actionable insights.
  • Users appreciate the ease of use of Contentsquare, enabling effortless tracking and insightful data analysis.
  • Users value the intuitive customer understanding capabilities of Contentsquare, leading to informed decisions and enhanced eCommerce performance.
  • Users appreciate Contentsquare for its in-depth journey analysis, providing valuable insights into customer behavior to improve eCommerce sites.
Cons
  • Users are frustrated by the missing features in Contentsquare, impacting usability and limiting advanced comparisons.
  • Users find the complex features of Contentsquare can complicate usability and hinder effective learning.
  • Users experience frustrating interactions with engagement maps and desire clearer updates for dashboard changes.
  • Users find the learning curve challenging, requiring time and effort to understand complex modules and technical issues.
  • Users face a steep learning curve due to complex mappings and confusing UI, making mastery challenging.

What Are Recent G2 Reviews of Contentsquare?

What Are G2 Users Discussing About Contentsquare?

Zoho CRM

Zoho CRM is a cloud-based 360° customer relationship management tool that caters to business needs of mid-scale businesses to large-scale enterprises. Key features include contact management, sales funnels, pipeline management, workflow automation, AI-powered conversational assistant, task management, managing marketing campaigns, sales forecasting, customer support & service, inventory management, reporting & analytics, and seamlessly integrating with 500+ popular business apps in a single business system.

Average Rating: 4.1/5.0

Total Reviews: 2,847

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How Do G2 Users Rate Zoho CRM?

  • Ease of Admin: 8.0/10 (Category avg: 8.6/10)
  • Multiple Personas: 8.4/10 (Category avg: 8.4/10)
  • Customizable Templates: 8.4/10 (Category avg: 8.6/10)
  • What is your organization's estimated ROI on the product (payback period in months)?: 10/10 (Category avg: 10/10)

Who Is the Company Behind Zoho CRM?

  • Seller: Zoho
  • Year Founded: 1996
  • HQ Location: Austin, TX
  • Twitter: @Zoho
    137,880 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    30,913 employees on LinkedIn®
  • Phone: +1 (888) 900-9646

Who Uses This Product?

  • Who Uses This: Owner, CEO
  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 62% Small, 33% Medium

What Do G2 Reviewers Say About Zoho CRM?

AI-generated summary from verified user reviews

Pros
  • Users love the intuitive interface of Zoho CRM, making daily tasks easy and seamless to navigate.
  • Users appreciate the powerful AI features of Zoho CRM, enhancing sales, marketing, and customer support seamlessly.
  • Users appreciate the seamless integrations of Zoho CRM, enhancing collaboration between Marketing and Sales processes effectively.
  • Users appreciate the flexibility and ease of lead management with Zoho CRM's extensive features and integrations.
  • Users appreciate the easy integrations in Zoho CRM, enhancing workflow efficiency and simplifying customer management.
Cons
  • Users experience a challenging learning curve with Zoho CRM, as advanced features can be confusing initially.
  • Users find limited features in Zoho CRM restrict functionality, hindering integration and automation with other systems.
  • Users struggle with integration issues, finding the system inflexible and challenging to automate with non-Zoho tools.
  • Users find Zoho CRM's complexity challenging for beginners, often struggling to locate features and navigate the system.
  • Users often face poor customer support with Zoho CRM, leading to frustration and challenges during critical tasks.

What Are Recent G2 Reviews of Zoho CRM?

What Are G2 Users Discussing About Zoho CRM?

SAS Customer Intelligence 360

SAS Customer Intelligence 360 is an AI-powered customer engagement platform that helps organizations connect customer data, decisions and delivery to create relevant, personalized experiences across every channel. The platform unifies audience management, customer journey orchestration, marketing decisioning, data activation and measurement in a single solution, enabling marketers to turn customer insights into real-time actions. Designed for marketing, customer experience and digital engagement teams, SAS Customer Intelligence 360 helps organizations build stronger customer relationships by delivering the right message, offer or experience at the right time. Marketers can create and activate audiences, orchestrate omnichannel customer journeys, manage communications across digital and offline channels, and optimize engagement using AI, analytics and real-time decisioning. Unlike traditional marketing clouds, SAS Customer Intelligence 360 uses a flexible hybrid data architecture that allows organizations to access and activate customer data where it resides, whether in the cloud, on premises or within existing MarTech solutions. This approach reduces data movement, simplifies integrations and helps organizations maximize the value of their existing technology investments. The platform provides marketers with a comprehensive view of customer behavior by combining online and offline interactions, digital activity, customer attributes and business data. Embedded AI, analytics and decision intelligence help organizations identify audiences, personalize engagement, determine next-best actions and continuously optimize customer experiences at scale. Whether modernizing legacy MarTech, enhancing an existing marketing ecosystem or pursuing a composable customer engagement strategy, organizations use SAS Customer Intelligence 360 to improve customer acquisition, retention, loyalty and lifetime value through more relevant and meaningful customer interactions.

Average Rating: 4.4/5.0

Total Reviews: 145

How Do G2 Users Rate SAS Customer Intelligence 360?

  • Ease of Admin: 7.5/10 (Category avg: 8.6/10)
  • Multiple Personas: 8.3/10 (Category avg: 8.4/10)
  • Customizable Templates: 8.6/10 (Category avg: 8.6/10)
  • What is your organization's estimated ROI on the product (payback period in months)?: 10/10 (Category avg: 10/10)

Who Is the Company Behind SAS Customer Intelligence 360?

  • Seller: SAS Institute
  • Company Website:
  • Year Founded: 1976
  • HQ Location: Cary, NC
  • Twitter: @SASsoftware
    60,863 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    15,122 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Marketing and Advertising, Banking
  • Company Size: 46% Medium, 34% Large

What Do G2 Reviewers Say About SAS Customer Intelligence 360?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use in SAS Customer Intelligence 360, enhancing their data management and analysis experience.
  • Users value the comprehensive insights offered by SAS Customer Intelligence 360, enhancing their marketing strategies and engagement.
  • Users value the advanced analytics of SAS Customer Intelligence 360, enhancing campaign effectiveness and audience targeting.
  • Users appreciate the comprehensive customer mapping features of SAS Customer Intelligence 360 for understanding customer interactions.
  • Users value the flexibility and automation of SAS Customer Intelligence 360 for creating tailored marketing strategies.
Cons
  • Users face a steep learning curve, finding the interface complex and requiring time to navigate effectively.
  • Users find the product expensive, which affects their overall perception and willingness to invest in the software.
  • Users often face integration issues with SAS Customer Intelligence 360, making setup and data manipulation challenging.
  • Users find the difficult setup of SAS Customer Intelligence 360 challenging, requiring training and time to fully integrate.
  • Users find the complexity of SAS Customer Intelligence 360 challenging, requiring additional training and support for effective use.

What Are Recent G2 Reviews of SAS Customer Intelligence 360?

What Are G2 Users Discussing About SAS Customer Intelligence 360?

Pushwoosh

Pushwoosh, a trusted omnichannel customer engagement platform for mobile growth, is utilized by over 80,000 businesses globally across diverse industries, including India Today, Media24, Payit, Gismart, Alinma Bank, Bladestorm, and justDice. Effortlessly engage with your customer base through Pushwoosh, leveraging multiple channels like mobile and web push notifications, in-app messages, emails, WhatsApp, and SMS for seamless communication. Stay in touch with your customers at every stage of their lifecycle, from day 1 to lifetime. Keep them coming to your app or website regularly with triggered and scheduled campaigns — enjoy related long-term benefits such as higher retention and revenue. - Elevate customer engagement with tailored push notifications, emails, in-app messages, SMS, and WhatsApp. - Target specific audiences with behavior-triggered campaigns to boost retention rates and enhance customer lifetime value. - Streamline campaign management through segmentation, automation, and optimization tools offered by Pushwoosh. Utilize data-driven analytics provided by Pushwoosh to gain valuable insights via visual dashboards and comprehensive reporting features. Optimize your campaigns by A/B/n testing different variations and improving performance. Benefit from swift integration and onboarding processes, with SDK integration typically completed within hours and full setup within a month. Integrate seamlessly with third-party services such as Amplitude, Google Analytics, Mixpanel, Adjust, Twilio, mParticle, Make, Piano, Tealium, and others to centralize data and enhance functionality for a holistic customer view. Prioritize data security for enterprise compliance and end users’ safety and receive top-notch 24/7 customer support, backed by 5-star reviews. Maximize revenue growth and key app metrics accessing enterprise-grade features starting at $0 per month.

Average Rating: 4.4/5.0

Total Reviews: 50

How Do G2 Users Rate Pushwoosh?

  • Ease of Admin: 8.5/10 (Category avg: 8.6/10)
  • Multiple Personas: 7.5/10 (Category avg: 8.4/10)
  • Customizable Templates: 8.3/10 (Category avg: 8.6/10)
  • What is your organization's estimated ROI on the product (payback period in months)?: 1.2/10 (Category avg: 10/10)

Who Is the Company Behind Pushwoosh?

  • Seller: Pushwoosh
  • Year Founded: 2014
  • HQ Location: Rockville, MD
  • Twitter: @Pushwoosh
    893 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    49 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 58% Small, 33% Medium

What Do G2 Reviewers Say About Pushwoosh?

AI-generated summary from verified user reviews

Pros
  • Users value the ease of use of Pushwoosh, making campaign designs and customer journey tracking simple and effective.
  • Users value the quick and responsive customer support from Pushwoosh, enhancing their overall experience and satisfaction.
  • Users value the automation capabilities of Pushwoosh, enabling hassle-free payment management and personalized communication.
  • Users value the easy journey creation tools in Pushwoosh, leading to personalized and engaging email communications.
  • Users value the easy integration of Pushwoosh, appreciating its simplicity and comprehensive functionality for diverse needs.
Cons
  • Users find the reporting issues in Pushwoosh inadequate and suggest improvements for better analytics and insights.
  • Users find the dashboard issues frustrating, particularly with slow loading times and limited reporting options.
  • Users suggest enhancements, particularly for analytics and documentation improvements, to better utilize Pushwoosh's capabilities.
  • Users find the admin UI unintuitive, with hidden features and a lack of polished reports, complicating usage.
  • Users experience notification delays with Pushwoosh, impacting timely message reception and report generation.

What Are Recent G2 Reviews of Pushwoosh?

What Are G2 Users Discussing About Pushwoosh?

Cxomni

𝗰𝘅𝗼𝗺𝗻𝗶: 𝗧𝗵𝗲 𝗟𝗲𝗮𝗱𝗶𝗻𝗴 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗝𝗼𝘂𝗿𝗻𝗲𝘆 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁 𝗣𝗹𝗮𝘁𝗳𝗼𝗿𝗺 cxomni is the leading Customer Journey Management platform that empowers organizations to optimize customer experiences through advanced journey mapping, real-time analytics, and AI-powered insights. It combines Customer Journey Mapping and Journey Analytics into a single, powerful solution. 𝗧𝗿𝘂𝘀𝘁𝗲𝗱 𝗯𝘆 𝗚𝗹𝗼𝗯𝗮𝗹 𝗟𝗲𝗮𝗱𝗲𝗿𝘀 𝗶𝗻 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗘𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲 cxomni is trusted by some of the world’s largest organizations, including: 𝗩𝗼𝗹𝗸𝘀𝘄𝗮𝗴𝗲𝗻, 𝗜𝗸𝗲𝗮, 𝗚𝗲𝗻𝗲𝗿𝗮𝗹𝗶, 𝗥𝗼𝗰𝗵𝗲, 𝗪𝗼𝗿𝗹𝗱𝗽𝗮𝘆, 𝗮𝗻𝗱 𝗺𝗮𝗻𝘆 𝗺𝗼𝗿𝗲. These global brands rely on cxomni to manage, analyze, and improve every step of the customer journey. 𝗞𝗲𝘆 𝗙𝗲𝗮𝘁𝘂𝗿𝗲𝘀 𝗼𝗳 𝘁𝗵𝗲 𝗰𝘅𝗼𝗺𝗻𝗶 𝗝𝗼𝘂𝗿𝗻𝗲𝘆 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁 𝗦𝗼𝗳𝘁𝘄𝗮𝗿𝗲 • 𝗔𝗱𝘃𝗮𝗻𝗰𝗲𝗱 𝗝𝗼𝘂𝗿𝗻𝗲𝘆 𝗠𝗮𝗽𝗽𝗶𝗻𝗴 & 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁: Visualize end-to-end customer journeys with in-depth mapping tools.   • 𝗝𝗼𝘂𝗿𝗻𝗲𝘆 𝗔𝗻𝗮𝗹𝘆𝘁𝗶𝗰𝘀 𝗗𝗮𝘀𝗵𝗯𝗼𝗮𝗿𝗱: Track and measure every customer touchpoint to identify drop-offs, bottlenecks, and conversion opportunities.   • 𝗔𝗜-𝗣𝗼𝘄𝗲𝗿𝗲𝗱 𝗜𝗻𝘀𝗶𝗴𝗵𝘁𝘀: Leverage AI and machine learning for sentiment analysis, predictive journey insights, and pain-point detection.   • 𝗥𝗲𝗮𝗹-𝗧𝗶𝗺𝗲 𝗙𝗲𝗲𝗱𝗯𝗮𝗰𝗸 𝗜𝗻𝘁𝗲𝗴𝗿𝗮𝘁𝗶𝗼𝗻: Connect data from CRMs, social media, and customer surveys to generate holistic journey views.   • 𝗖𝗼𝗹𝗹𝗮𝗯𝗼𝗿𝗮𝘁𝗶𝗼𝗻 & 𝗔𝗹𝗶𝗴𝗻𝗺𝗲𝗻𝘁 𝗧𝗼𝗼𝗹𝘀: Enable cross-functional teams to work seamlessly with shared dashboards and centralized customer data. 𝗕𝗲𝗻𝗲𝗳𝗶𝘁𝘀 𝗼𝗳 𝗨𝘀𝗶𝗻𝗴 𝗰𝘅𝗼𝗺𝗻𝗶   • 𝗜𝗺𝗽𝗿𝗼𝘃𝗲 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗦𝗮𝘁𝗶𝘀𝗳𝗮𝗰𝘁𝗶𝗼𝗻 𝗮𝗻𝗱 𝗟𝗼𝘆𝗮𝗹𝘁𝘆 with real-time, data-driven improvements.   • 𝗕𝗼𝗼𝘀𝘁 𝗞𝗲𝘆 𝗠𝗲𝘁𝗿𝗶𝗰𝘀 like 𝗡𝗣𝗦, 𝗖𝗦𝗔𝗧, and 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗟𝗶𝗳𝗲𝘁𝗶𝗺𝗲 𝗩𝗮𝗹𝘂𝗲 through intelligent journey optimization.   • 𝗜𝗻𝗰𝗿𝗲𝗮𝘀𝗲 𝗢𝗽𝗲𝗿𝗮𝘁𝗶𝗼𝗻𝗮𝗹 𝗘𝗳𝗳𝗶𝗰𝗶𝗲𝗻𝗰𝘆 using AI to streamline customer-facing processes and identify automation opportunities. 𝗪𝗵𝘆 𝗖𝗵𝗼𝗼𝘀𝗲 𝗰𝘅𝗼𝗺𝗻𝗶 𝗳𝗼𝗿 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗘𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁? Trusted by global enterprises, cxomni delivers a 𝗰𝗼𝗺𝗽𝗿𝗲𝗵𝗲𝗻𝘀𝗶𝘃𝗲 𝗷𝗼𝘂𝗿𝗻𝗲𝘆 𝗺𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁 𝘀𝗼𝗹𝘂𝘁𝗶𝗼𝗻 built to align customer expectations with business outcomes. With a 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿-𝗰𝗲𝗻𝘁𝗿𝗶𝗰 𝗽𝗹𝗮𝘁𝗳𝗼𝗿𝗺, 𝗰𝘂𝘁𝘁𝗶𝗻𝗴-𝗲𝗱𝗴𝗲 𝘁𝗲𝗰𝗵𝗻𝗼𝗹𝗼𝗴𝘆, and deep analytics capabilities, cxomni helps brands drive engagement, retention, and growth.

Average Rating: 4.8/5.0

Total Reviews: 14

How Do G2 Users Rate Cxomni?

  • Ease of Admin: 8.0/10 (Category avg: 8.6/10)
  • Multiple Personas: 8.8/10 (Category avg: 8.4/10)
  • Customizable Templates: 8.6/10 (Category avg: 8.6/10)
  • What is your organization's estimated ROI on the product (payback period in months)?: 10/10 (Category avg: 10/10)

Who Is the Company Behind Cxomni?

  • Seller: Cxomni
  • Year Founded: 2014
  • HQ Location: Munich, Bavaria
  • LinkedIn® Page: de.linkedin.com
    13 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 40% Small, 40% Large

What Do G2 Reviewers Say About Cxomni?

AI-generated summary from verified user reviews

Pros
  • Users value the end-to-end journey management of Cxomni, benefiting from real-time data connection and AI support.
  • Users commend the excellent customer support from Cxomni, facilitating seamless implementation and journey management.
  • Users love the AI integration in Cxomni, enhancing customer journey management and providing valuable insights efficiently.
  • Users value the seamless team collaboration in Cxomni, enhancing workflow efficiency and customer journey management.
  • Users value the automation capabilities of Cxomni, enhancing efficiency in managing customer journeys seamlessly.
Cons
  • Users find difficult navigation in Cxomni, making the onboarding process time-consuming despite helpful support resources.
  • Users experience search functionality issues with Cxomni, particularly when looking for complementary products using images.
  • Users experience filtering issues when searching for complementary products, leading to ineffective results and frustration.
  • Users find the learning curve steep with Cxomni but appreciate the supportive resources and helpful team.

What Are Recent G2 Reviews of Cxomni?

What Are G2 Users Discussing About Cxomni?

Custify

Custify is the customer success platform designed to help SaaS businesses reduce churn, boost customer lifetime value, and deliver world-class customer experiences. With an intuitive interface and powerful features, Custify empowers Customer Success teams to manage every aspect of the customer journey—from seamless onboarding to proactive renewal and expansion—using real-time health scores, automated alerts, and predictive analytics. Custify integrates data across your entire tech stack, providing a centralized, single source of truth for each customer. This allows teams to quickly spot churn risks, capitalize on upsell opportunities, and deliver personalized customer interactions at scale. With automated workflows, customizable playbooks, and intelligent segmentation, Custify streamlines routine tasks, enabling your team to focus on building relationships and driving customer success outcomes that matter. Setting up Custify is a breeze with our concierge onboarding service, ensuring you’re up and running in hours—not weeks. Our platform integrates effortlessly with your CRM, support systems, and other essential tools, giving you unmatched visibility and collaboration across teams. Custify’s powerful analytics and customizable dashboards make it easy to monitor key metrics, track customer health, and measure the success of your initiatives. Join leading SaaS companies that trust Custify to optimize their Customer Success operations and drive sustainable growth. Deliver exceptional customer experiences, reduce churn, and maximize customer lifetime value with the best Customer Success platform for your SaaS business. Book a demo today to see how Custify transforms your customer success strategy at scale.

Average Rating: 4.7/5.0

Total Reviews: 529

How Do G2 Users Rate Custify?

  • Ease of Admin: 9.0/10 (Category avg: 8.6/10)
  • Multiple Personas: 8.5/10 (Category avg: 8.4/10)
  • Customizable Templates: 9.3/10 (Category avg: 8.6/10)
  • What is your organization's estimated ROI on the product (payback period in months)?: 10/10 (Category avg: 10/10)

Who Is the Company Behind Custify?

  • Seller: Custify
  • Year Founded: 2017
  • HQ Location: Bucharest, Romania
  • Twitter: @CustifySRL
    628 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    41 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Customer Success Manager, CSM
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 63% Small, 33% Medium

What Do G2 Reviewers Say About Custify?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of Custify, benefiting from intuitive features that streamline customer management.
  • Users value the responsive customer support of Custify, always available to provide assistance and guidance.
  • Users find Custify to be intuitive and easy to use, making it accessible for all departments and individuals.
  • Users value the robust automation features of Custify, streamlining tasks and enhancing customer success strategies.
  • Users value the versatile integration options of Custify, enhancing adaptability and collaboration across teams and tools.
Cons
  • Users note the missing features in Custify, highlighting issues with tracking, communication, and documentation.
  • Users find the email functionality lacking with limited reporting and improvement needed in tracking features.
  • Users find limited customization options frustrating, affecting their ability to tailor the interface to their needs.
  • Users note the steep learning curve for Custify, with setup and UI improvements often proving challenging.
  • Users find Custify to be not intuitive, struggling with an outdated UI and complex settings that hinder usability.

What Are Recent G2 Reviews of Custify?

What Are G2 Users Discussing About Custify?

Treasure Data Customer Data Platform

Treasure AI moves marketing and data teams beyond legacy martech SaaS toward autonomous, ROI-driven AI agents that operate continuously, while keeping the human in the loop. With built-in governance, Treasure AI is powered by an always-up-to-date understanding of each customer for AI to act on. The result is always-on marketing execution that compounds over time: smarter engagement, stronger retention, and measurable growth. Treasure AI’s agentic experience platform is available across web, mobile, and desktop — bringing your customer intelligence to every workflow, wherever your team works.

Average Rating: 4.5/5.0

Total Reviews: 158

How Do G2 Users Rate Treasure Data Customer Data Platform?

  • Ease of Admin: 8.4/10 (Category avg: 8.6/10)
  • Multiple Personas: 8.1/10 (Category avg: 8.4/10)
  • Customizable Templates: 7.4/10 (Category avg: 8.6/10)
  • What is your organization's estimated ROI on the product (payback period in months)?: 10/10 (Category avg: 10/10)

Who Is the Company Behind Treasure Data Customer Data Platform?

  • Seller: Treasure AI
  • Company Website:
  • Year Founded: 2011
  • HQ Location: Mountain View, CA
  • Twitter: @treasuredata
    7,887 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    537 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Data Engineer
  • Top Industries: Marketing and Advertising, Food & Beverages
  • Company Size: 39% Large, 36% Medium

What Do G2 Reviewers Say About Treasure Data Customer Data Platform?

AI-generated summary from verified user reviews

Pros
  • Users love the ease of use of Treasure Data CDP, making data integration and insights accessible for all teams.
  • Users value the easy integration of Treasure Data CDP, enabling quick connections with various tools for enhanced insights.
  • Users appreciate the easy integrations of Treasure Data CDP, simplifying data use across teams and enhancing personalization.
  • Customers value the quick and helpful support from Treasure Data, enhancing their overall experience with the platform.
  • Users value the seamless platform integration of Treasure Data CDP, enhancing collaboration and data usability across teams.
Cons
  • Users find the platform not very user-friendly and complex, particularly lacking support for non-technical users.
  • Users find the platform has a steep learning curve, making it challenging for non-technical users to navigate effectively.
  • Users often struggle with the difficult learning process of Treasure Data, finding it complex and time-consuming for new users.
  • Users highlight the poor support services of Treasure Data, noting delays that impact their overall experience.
  • Users find the costs high due to additional addons and complicated pricing structures, making budgeting difficult.

What Are Recent G2 Reviews of Treasure Data Customer Data Platform?

What Are G2 Users Discussing About Treasure Data Customer Data Platform?

Usermaven

Usermaven is an AI-powered marketing attribution and product analytics platform for B2B SaaS companies and agencies. It connects every marketing touchpoint to revenue using multi-touch attribution, unified website and product analytics, and CRM data, helping teams see which campaigns, channels, and ads actually drive conversions.

Average Rating: 4.8/5.0

Total Reviews: 95

How Do G2 Users Rate Usermaven?

  • Ease of Admin: 9.5/10 (Category avg: 8.6/10)
  • Multiple Personas: 8.7/10 (Category avg: 8.4/10)
  • Customizable Templates: 7.8/10 (Category avg: 8.6/10)
  • What is your organization's estimated ROI on the product (payback period in months)?: 10/10 (Category avg: 10/10)

Who Is the Company Behind Usermaven?

  • Seller: Usermaven Inc.
  • Year Founded: 2021
  • HQ Location: Delaware, DE
  • Twitter: @usermaven
    337 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    12 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Founder, Owner
  • Top Industries: Marketing and Advertising, Computer Software
  • Company Size: 97% Small, 3% Medium

What Do G2 Reviewers Say About Usermaven?

AI-generated summary from verified user reviews

Pros
  • Users value the ease of use of Usermaven, appreciating its simple setup and intuitive data presentation.
  • Users value the actionable insights provided by Usermaven, enabling data-driven decisions that fuel business growth rapidly.
  • Users value the clear and actionable insights from Usermaven, which enhance their decision-making and drive business growth.
  • Users love the clean and user-friendly interface of Usermaven, making data tracking accessible for everyone.
  • Users find the easy setup of Usermaven effortless, enhancing their analytics experience without developer involvement.
Cons
  • Users find the missing features frustrating, particularly the lack of customization and real-time monitoring options.
  • Users find the learning curve steep, wishing for better documentation and tutorials to maximize Usermaven's benefits.
  • Users express dissatisfaction with plan limitations, particularly the restricted access to features in lower-tier subscriptions.
  • Users miss the lack of real-time monitoring for website visitors, feeling it diminishes functionality compared to previous versions.
  • Users face difficult customization with Usermaven, wishing for easier branding options for panels and graphs.

What Are Recent G2 Reviews of Usermaven?

Mouseflow

Behavioral Analytics for UX Friction & CRO (with MCP server and built-in AI insights) Mouseflow is the intuitive and affordable behavioral analytics platform that cuts the fluff to reveal the truth behind user behavior. We empower businesses with data-driven behavioral analytics, helping brands like eCommerce, SaaS, and enterprise brands understand why visitors are struggling, turning complex data into actionable insights that drive revenue and growth. Since essential tools like heatmaps and friction detection come out-of-the-box, you don't need an engineering degree to get quick value. How Mouseflow Helps You Optimize Faster: We’re here to toughen up your website – and your bottom line. • Mouseflow AI offers three ways to turn behavioral data into action: get a prioritized weekly roundup with Mina Insights, investigate questions with Ask Mina AI, and bring your data into your AI tools with Mouseflow MCP. • Automated UX Friction Detection Detect and fix conversion killers automatically with +7 friction events and our Friction Score—focus on changes that truly matter. • Affordable User Journey Mapping Analyze effortlessly how users move from, to, and between any page. Stop struggling to track user paths; we help you give them a shortcut to checkout. • Session Replays that Listen Watch user journeys unfold with session replays to see the truth behind clicks and turn data into powerful solutions. • Heatmaps Built for Scale Get 7 types of heatmaps, generated automatically for every page. This visibility is provided right out-of-the-box. • Conversion Funnels, Forms, & Analytics Pinpoint exact drop-off points using funnels and form analytics to increase conversions. • Real-Time Feedback Campaigns Understand visitor intent by asking the right questions at the right time. • Advanced Filtering, Segmentation, and Customization Advanced filtering and segmentation is available in every plan, supporting your experimentation roadmaps with the precision you need. Mouseflow is trusted by 210,000+ teams to analyze millions of visitor sessions, unlocking the fastest path to growth. We believe in making analytics approachable and fun, packed with “aha” moments. Uncover the truth behind your user experience today with our Essentials, Advanced, or Premium plans.

Average Rating: 4.6/5.0

Total Reviews: 691

How Do G2 Users Rate Mouseflow?

  • Ease of Admin: 9.0/10 (Category avg: 8.6/10)
  • Multiple Personas: 7.7/10 (Category avg: 8.4/10)
  • Customizable Templates: 7.6/10 (Category avg: 8.6/10)
  • What is your organization's estimated ROI on the product (payback period in months)?: 10/10 (Category avg: 10/10)

Who Is the Company Behind Mouseflow?

  • Seller: Mouseflow
  • Company Website:
  • Year Founded: 2010
  • HQ Location: Copenhagen, Denmark
  • Twitter: @mouseflow
    1,736 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    56 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: CEO, Owner
  • Top Industries: Marketing and Advertising, Computer Software
  • Company Size: 68% Small, 23% Medium

What Do G2 Reviewers Say About Mouseflow?

AI-generated summary from verified user reviews

Pros
  • Users find Mouseflow's ease of use invaluable for gaining quick insights and enhancing marketing strategies.
  • Users value the clear insights from heatmaps and session replays, enhancing engagement and improving marketing strategies.
  • Users love the insightful heatmaps that enhance understanding of user behavior, helping improve site engagement and conversions.
  • Users praise Mouseflow for its session replay feature, allowing comprehensive tracking of customer journeys and user behavior.
  • Users find the easy setup of Mouseflow enables efficient tracking and enhances data collection for optimizing their websites.
Cons
  • Users find the missing features in Mouseflow hinder its usability, especially with outdated plugins and limited options.
  • Users note the outdated plugin and improvements needed in heat maps and survey language options.
  • Users find Mouseflow to be expensive, particularly for small businesses with tight budgets and limited usage.
  • Users experience data inaccuracies with Mouseflow, as loading times are slow and interactions often misrepresent actual behavior.
  • Users report filtering issues in Mouseflow, making it challenging to locate relevant session recordings efficiently.

What Are Recent G2 Reviews of Mouseflow?

What Are G2 Users Discussing About Mouseflow?

Flowmapp

AI-driven platform for planning, pitching and selling websites. 💻 Generate full pack of visuals for a website sales proposal: Brief, Sitemap creation, Content, Wireframes, User Flow, Project costs, Invoice. ⚙️ How to use Flowmapp? — UX & Development — Planning — Team Work — Organize Everything — Create and present hi-fi prototypes — Plan and Store Content — Communicate with the Client — Increase Sales — Work Offline Here is how Flowmapp works → https://www.flowmapp.com/ ⚙️ Examples and demo project: https://bit.ly/flowmapp_sm 👉 Start for free → https://www.flowmapp.com

Average Rating: 4.7/5.0

Total Reviews: 93

How Do G2 Users Rate Flowmapp?

  • Ease of Admin: 9.1/10 (Category avg: 8.6/10)
  • Multiple Personas: 8.3/10 (Category avg: 8.4/10)
  • Customizable Templates: 8.3/10 (Category avg: 8.6/10)
  • What is your organization's estimated ROI on the product (payback period in months)?: 8.9/10 (Category avg: 10/10)

Who Is the Company Behind Flowmapp?

  • Seller: FlowMapp
  • Year Founded: 2017
  • HQ Location: Belgrade, Serbia
  • Twitter: @flowmapp
    1,569 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    5 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: CEO
  • Top Industries: Design, Computer Software
  • Company Size: 80% Small, 13% Medium

What Do G2 Reviewers Say About Flowmapp?

AI-generated summary from verified user reviews

Pros
  • Users find Flowmapp easy to use and intuitive, enhancing site architecture understanding and workflow efficiency.
  • Users appreciate how Flowmapp offers easy creation of user flows and sitemaps, enhancing their design experience.
  • Users find Flowmapp very intuitive, simplifying site architecture understanding and user flow design effectively.
  • Users value the superb organizational and viewing tools of Flowmapp, enhancing efficiency in website planning and development.
  • Users highlight the easy setup of Flowmapp, making it accessible for beginners and quick to start creating user flows.
Cons
  • Users feel that Flowmapp has limited features, lacking essential export/import options and advanced formatting capabilities.
  • Users find exporting issues frustrating due to lack of features and proper formatting in Flowmapp's current development.
  • Users find the export issues frustrating, particularly with limited formatting options and ongoing development challenges.
  • Users feel that Flowmapp lacks export/import features and proper HTML formatting, limiting its overall utility for teams.
  • Users report bug issues but appreciate the team's commitment to resolving them swiftly and welcoming feedback.

What Are Recent G2 Reviews of Flowmapp?

What Are G2 Users Discussing About Flowmapp?

UXPressia

UXPressia is a collaborative customer experience mapping platform. It helps teams create, organize, and scale customer journey maps, personas, and service blueprints in a shared workspace. The platform enables CX, product, marketing, and service teams to align around customer and user insights, structure experience knowledge, and collaborate on customer-focused initiatives across the organization. UXPressia's AI capabilities help teams accelerate their workflow, automate repetitive tasks, and surface insights from research and experience data. UXPressia helps organizations standardize how customer experience work is documented, shared, and evolved by making CX initiatives easier to scale across teams. Key features * Templates library spanning multiple domains * AI-powered generation of journey maps and personas from research data * AI persona simulator for retrieving additional insights, validating assumptions, testing ideas, and planning * Chunks: reusable CX data components (ideas, observations, tasks, etc.) available across maps and personas * User roles and teams for structured collaboration * Team library for reusable touchpoints, channels, images, and other CX elements * Multiple personas within journeys and projects * Design View for organizing journeys and personas in a clear hierarchy * Secure sharing: email and password-protected direct links * Integrations: Google Analytics, Google Sheets, Mixpanel, Slack, Microsoft Teams, Jira, Azure DevOps, Qualtrics * Version history for tracking iterations and changes * Reports for organizing and analyzing workspace data, including surfacing the workspace for additional insights * Export options: PNG, PDF, CSV, PPTX * Branding options for consistent presentation * Enterprise access controls: SSO, MFA, provisioning, and IP whitelisting Basic functionality is available for free.

Average Rating: 4.5/5.0

Total Reviews: 37

How Do G2 Users Rate UXPressia?

  • Ease of Admin: 8.5/10 (Category avg: 8.6/10)
  • Multiple Personas: 9.1/10 (Category avg: 8.4/10)
  • Customizable Templates: 8.7/10 (Category avg: 8.6/10)
  • What is your organization's estimated ROI on the product (payback period in months)?: 6.7/10 (Category avg: 10/10)

Who Is the Company Behind UXPressia?

  • Seller: UXPressia
  • Year Founded: 2015
  • HQ Location: Sacramento, California
  • Twitter: @UXPressia
    838 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    8 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Consulting, Higher Education
  • Company Size: 57% Small, 24% Large

What Do G2 Reviewers Say About UXPressia?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use in UXPressia for creating intuitive diagrams and tailored customer journeys.
  • Users find UXPressia's tools to have a great ease of learning, enhanced by helpful tutorials and events.
  • Users love the easy creation of tailored journeys, finding the process intuitive and enjoyable.
  • Users appreciate the user flow creation in UXPressia for its ease of use and effective interaction representation.
  • Users value the helpfulness of UXPressia, appreciating tools and resources that enhance their usability experience.
Cons
  • Users find difficult navigation and clunky presentation modes hinder their overall experience with UXPressia.
  • Users desire more formatting freedom and improved presentation mode to enhance usability and aesthetics.
  • Users express frustration about the expensive pricing of UXPressia, particularly after losing access post-free trial.
  • Users desire more integration options and find presentation mode clunky, affecting overall navigation and experience.
  • Users desire more flexibility in features, such as custom card colors and improved presentation mode navigation.

What Are Recent G2 Reviews of UXPressia?

What Are G2 Users Discussing About UXPressia?

Ortto

Autopilot is now Ortto. Ortto, a complete marketing automation and analytics platform, empowers marketers to execute impressive campaigns that drive business growth. By combining three powerful tools into one platform underpinned by AI, teams finally benefit from their marketing automation, customer data, and analytics working together. Sophisticated yet easy-to-use, customers trust Ortto to understand their impact, discover their next marketing opportunity, and continuously iterate to deliver great customer experiences at scale.

Average Rating: 4.4/5.0

Total Reviews: 610

How Do G2 Users Rate Ortto?

  • Ease of Admin: 8.8/10 (Category avg: 8.6/10)
  • Multiple Personas: 7.9/10 (Category avg: 8.4/10)
  • Customizable Templates: 7.8/10 (Category avg: 8.6/10)
  • What is your organization's estimated ROI on the product (payback period in months)?: 10/10 (Category avg: 10/10)

Who Is the Company Behind Ortto?

  • Seller: Ortto
  • Company Website:
  • Year Founded: 2015
  • HQ Location: Sydney, Australia
  • Twitter: @ortto
    180 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    19 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Marketing Manager, Owner
  • Top Industries: Marketing and Advertising, Computer Software
  • Company Size: 71% Small, 27% Medium

What Do G2 Reviewers Say About Ortto?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the clean and intuitive interface of Ortto, making navigation and feature access effortless.
  • Users commend the excellent customer support, noting quick responses and helpful follow-ups on issues and performance tips.
  • Users love Ortto for its intuitive interface, making navigation and automation user-friendly and accessible for email marketing.
  • Users appreciate the intuitive interface of Ortto, making navigation and feature access effortless and enjoyable.
  • Users value the seamless integration capabilities of Ortto, streamlining workflows and enhancing communication across multiple channels.
Cons
  • Users find Ortto to be expensive, especially as costs increase with larger contact lists, impacting overall satisfaction.
  • Users find the steep learning curve of Ortto challenging, making it tough for newcomers to adapt effectively.
  • Users find Ortto has limited features and a steep learning curve for complex setups, impacting overall usability.
  • Users find limited customization options, which can complicate setup and reduce overall effectiveness in marketing campaigns.
  • Users find that Ortto has a steep learning curve, requiring extensive training to unlock its full potential.

What Are Recent G2 Reviews of Ortto?

What Are G2 Users Discussing About Ortto?

Alanna Iwuh
A
Researched and written by Alanna Iwuh
Updated April 10, 2026