# Top Free Customer Journey Mapping Tools ## How Many Customer Journey Mapping Tools Products Does G2 Track? **Total Products under this Category:** 102 ### Category Stats (Jul 2026) - **Average Rating:** 4.53/5 The average rating of products in this category, based on all submitted ratings - **Top Trending Product:** MessageGears Platform (+0.22%) - Among all products in this category, MessageGears Platform recorded the largest rating increase compared to last month _Last updated: July 28, 2026_ ## How Does G2 Rank Customer Journey Mapping Tools Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 45,300+ Authentic Reviews - 102+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## G2 Grid® for Customer Journey Mapping Tools ![G2 Grid® for Customer Journey Mapping Tools plotting products by satisfaction and market presence](https://www.g2.com/categories/customer-journey-mapping/grids.png?focus%5B%5D=42445&focus%5B%5D=2887&focus%5B%5D=340&focus%5B%5D=16131&focus%5B%5D=28305&focus%5B%5D=23848&focus%5B%5D=51062&focus%5B%5D=576) Highlighted products: Miro, Lucid Visual Collaboration Suite, Agentforce Marketing (formerly Salesforce Marketing Cloud), CleverTap, Contentsquare, Glassbox, Quadient Inspire, and Zoho CRM. Underlying data: [Grid® JSON](https://www.g2.com/categories/customer-journey-mapping/grids.json?focus%5B%5D=miro&focus%5B%5D=lucid-software-inc-lucid-visual-collaboration-suite&focus%5B%5D=agentforce-marketing-formerly-salesforce-marketing-cloud&focus%5B%5D=clevertap&focus%5B%5D=contentsquare&focus%5B%5D=glassbox&focus%5B%5D=quadient-inspire&focus%5B%5D=zoho-crm) **Sponsored** ### Stannp.com Send personalized postcards, letters, and self-mailers to customers globally with production centres in US, Canada and Europe. Trigger automatically by your CRM, by customer behavior, or sent as one-off campaigns. We make direct mail as easy to manage as email and equally powerful. Replicate your email strategies with Direct Mail like: \* Recovering abandoned carts with personalized postcards \* Winning back churned customers with targeted offers \* Triggering transactional notifications and renewal reminders automatically \* Running seasonal campaigns to specific customer segments \* Complementing email and paid ads with a physical touchpoint that cuts through Built To Fit Your Existing Stack: Stannp.com integrates with HubSpot, Klaviyo, Zapier, and Make, so you can trigger direct mail from the tools you already use, without rebuilding your workflows. For teams who want full control, a powerful REST API enables custom automations and high-volume programmatic sending. Trusted, Secure and Compliant: Stannp.com is ISO 27001 certified, HIPAA compliant, and ICO registered, making it a reliable choice for businesses handling sensitive customer data across regulated industries including healthcare and financial services. US mailings are processed through a USPS CASS-certified platform; UK mailings as a Royal Mail approved provider. Both ensure address accuracy and maximum deliverability. Simple Enough For Marketers Powerful Enough For Developers: Whether you're uploading a list and sending your first campaign in minutes, or building automated multi-step journeys through the API, Stannp.com scales to how your team works. Live mail tracking, campaign reporting, and ROI measurement are built in from day one. Trusted by over 85,000 businesses across the US, UK, and Canada. Over 1 billion items sent since 2014. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=2108&secure%5Bchosen_at%5D=2026-07-29T10%3A49%3A23Z&secure%5Bdisplayable_resource_id%5D=36&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=neighbor_category&secure%5Bplacement_resource_ids%5D%5B%5D=36&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=49450&secure%5Bresource_id%5D=2108&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fcustomer-journey-mapping%2Ffree&secure%5Btoken%5D=d5bff3041b6a8eb9aa57badd7ffa4e2666abf81aae017dd48bef69cd2efc5596&secure%5Burl%5D=https%3A%2F%2Fwww.Stannp.com%2Fus%3Fsource%3DG2&secure%5Burl_type%5D=custom_url) ### [Miro](https://www.g2.com/products/miro/reviews) Miro is the AI Innovation Workspace that brings teams and AI together to plan, co-create, and build the next big thing faster. Serving more than 100 million users across 250,000 customers, Miro empowers cross-functional teams to flow from early discovery through final delivery on a shared, AI-first canvas. With the canvas as the prompt, Miro's collaborative AI workflows keep teams in the flow of work, scale shifts in ways of working, and drive organization-wide transformation. Key AI capabilities include Flows, which are visual AI workflows that automate multi-step processes while empowering teams with full visibility and control at every step; Sidekicks, which are conversational AI co-creators with expertise on specific tasks, jobs, or processes that move work forward; and Your AI and Knowledge, a collaborative integration layer that connects and enhances existing enterprise AI capabilities without leaving the platform. The Model Context Protocol (MCP) extends the ecosystem by accelerating agentic code, leveraging context from Miro to generate code in agents powered by Miro’s own MCP server. Miro for Product Acceleration is a comprehensive solution of integrated AI-first products designed to help product teams make smarter decisions about what to build and move faster. All of these capabilities are built on one platform with a shared data model, advanced security and compliance controls, and responsible AI certification at the forefront. By embedding AI where teamwork happens, Miro keeps teams in the flow of work, accelerates processes, and ultimately transforms organizations. **Average Rating:** 4.6/5.0 **Total Reviews:** 13,238 #### How Do G2 Users Rate Miro? - **Ease of Admin:** 8.6/10 (Category avg: 8.7/10) - **Multiple Personas:** 8.3/10 (Category avg: 8.4/10) - **Templates:** 8.5/10 (Category avg: 8.6/10) - **What is your organization's estimated ROI on the product (payback period in months)?:** 10/10 (Category avg: 10/10) #### Who Is the Company Behind Miro? - **Seller:** [Miro](https://www.g2.com/sellers/miro) - **Company Website:** miro.com - **Year Founded:** 2011 - **HQ Location:** San Francisco, California - **Twitter:** @MiroHQ 38,406 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=f57ac7919e85e990749a7e280ff060714aa191b894eb78b9d1e3aaf8a9dc519a&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fmirohq%2F&secure%5Burl_type%5D=linkedin_company_website) 2,840 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Product Manager, Project Manager - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 39% Small, 29% Medium #### What Do G2 Reviewers Say About Miro? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **intuitive design** of Miro, finding it easy to use and convenient for collaboration. - Users appreciate the **efficient team collaboration** in Miro, benefiting from easy access and seamless sharing of ideas. - Users value Miro's **intuitive features and flexibility** , enhancing productivity and creativity with easy-to-navigate tools. - Users love Miro for its **effortless real-time collaboration** , enhancing teamwork and idea visualization seamlessly. - Users appreciate Miro's **versatile templates** that simplify project planning and enhance collaborative workflows seamlessly. ##### Cons - Users express a desire for a **bird’s-eye view** feature in Miro, seeking better project overview and management. - Users find that **embedding Miro boards looks poor** in Confluence, hindering the overall presentation quality. - Users find Miro's **limited features** frustrating, as essential functions often require a paid plan for access. - Users find the **learning curve challenging** , particularly for onboarding less tech-savvy individuals to Miro. - Users experience **slow loading times** with Miro, which hinders efficiency when handling large documents and boards. #### What Are Recent G2 Reviews of Miro? **["Miro: Seamless Collaboration, Intuitive Features"](https://www.g2.com/survey_responses/miro-review-13159554)** **Rating:** 4.5/5.0 stars _— Tolu K._ [Read full review](https://www.g2.com/survey_responses/miro-review-13159554) **["Miro turned my scattered thinking into something I can actually build with."](https://www.g2.com/survey_responses/miro-review-13171312)** **Rating:** 5.0/5.0 stars _— Dorce M._ [Read full review](https://www.g2.com/survey_responses/miro-review-13171312) #### What Are G2 Users Discussing About Miro? - [How are teams using Miro to enhance collaboration and brainstorming in a virtual environment?](https://www.g2.com/discussions/miro-how-are-teams-using-miro-to-enhance-collaboration-and-brainstorming-in-a-virtual-environment) - 4 comments, 6 upvotes - [How are teams using Miro to enhance collaboration and brainstorming in a virtual environment?](https://www.g2.com/discussions/how-are-teams-using-miro-to-enhance-collaboration-and-brainstorming-in-a-virtual-environment) - 1 comment, 2 upvotes - [What is Miro used for?](https://www.g2.com/discussions/what-is-miro-used-for) - 4 comments, 1 upvote - [What is InVision Freehand used for?](https://www.g2.com/discussions/what-is-invision-freehand-used-for) - 1 comment, 2 upvotes - [Is mural or Miro better?](https://www.g2.com/discussions/is-mural-or-miro-better) - 2 comments, 1 upvote ### [Lucid Visual Collaboration Suite](https://www.g2.com/products/lucid-software-inc-lucid-visual-collaboration-suite/reviews) Lucid is a Work Acceleration Platform powered by visual collaboration that helps teams see and build the future. Serving more than 100 million users and 99% of the Fortune 500, its enterprise offering is the Lucid Visual Collaboration Suite, which combines Lucidchart for intelligent diagramming and Lucidspark for virtual whiteboarding. With an infinite, universal canvas, cross-functional teams can switch seamlessly between purpose-built toolsets to visualize complex systems, ideate, plan, and build better ideas faster. Key enterprise capabilities include powerful optional accelerators that specialize the platform for specific initiatives. The Agility Accelerator surfaces insights on team health and enables data-backed capacity planning; the Cloud Accelerator automatically generates up-to-date, customizable cloud infrastructure documentation; and the Process Accelerator delivers increased governance and standardization for maintaining organizational processes. Additionally, both core applications feature built-in AI capabilities and extensive integrations with industry leaders like Atlassian, Google, Microsoft, and Slack. The Lucid Suite facilitates seamless remote and hybrid collaboration across the entire enterprise—from IT and engineering to marketing and operations. Organizations use team hubs as a virtual home base for creating and sharing documentation, keeping work visible to the right people. Backed by enhanced enterprise security and premium support options, the Lucid Suite accelerates strategic initiatives such as technology innovation, faster decision-making, and operational excellence, ultimately driving large-scale organizational change. **Average Rating:** 4.5/5.0 **Total Reviews:** 8,719 #### How Do G2 Users Rate Lucid Visual Collaboration Suite? - **Ease of Admin:** 9.0/10 (Category avg: 8.7/10) - **Multiple Personas:** 8.1/10 (Category avg: 8.4/10) - **Templates:** 8.7/10 (Category avg: 8.6/10) - **What is your organization's estimated ROI on the product (payback period in months)?:** 10/10 (Category avg: 10/10) #### Who Is the Company Behind Lucid Visual Collaboration Suite? - **Seller:** [Lucid Software Inc.](https://www.g2.com/sellers/lucid-software-inc) - **Company Website:** lucid.co - **Year Founded:** 2010 - **HQ Location:** South Jordan, UT - **Twitter:** @LucidSoftware 14,511 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=4e50e2fe2fc895eb6577cff5e936d94630d3ffcd96cd80b97029bd2b1862798d&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F1214453%2F&secure%5Burl_type%5D=linkedin_company_website) 1,503 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Software Engineer, Student - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 40% Small, 35% Medium #### What Do G2 Reviewers Say About Lucid Visual Collaboration Suite? _AI-generated summary from verified user reviews_ ##### Pros - Users find the **intuitive and easy-to-navigate design** of Lucid Visual Collaboration Suite enhances their diagramming and flowcharting experience. - Users highlight the **easy creation** features of Lucid Visual Collaboration Suite, streamlining project planning and collaboration effortlessly. - Users value the **intelligent diagramming** capabilities of Lucid Visual Collaboration Suite, enhancing creativity and collaboration across teams. - Users appreciate the **user-friendly interface** and versatile features of Lucid Visual Collaboration Suite for efficient diagram design. - Users value the **effective team collaboration** features of Lucid Visual Collaboration Suite that enhance productivity and streamline tasks. ##### Cons - Users find the **learning curve** for Lucid Visual Collaboration Suite somewhat overwhelming, requiring time to master its features. - Users find **missing features** like limited document creation and advanced functionalities restrict their collaboration experience. - Users often face **diagramming issues** like limited shapes and performance lags with large diagrams, affecting usability. - Users find the **limited features** in the Lucid Visual Collaboration Suite hinder their experience, especially for free users. - Users find Lucid Visual Collaboration Suite's usability to be **not intuitive** , especially when compared to competitors like Figjam. #### What Are Recent G2 Reviews of Lucid Visual Collaboration Suite? **["Lucid Simplifies Technical Design and Team Collaboration"](https://www.g2.com/survey_responses/lucid-visual-collaboration-suite-review-13164707)** **Rating:** 4.0/5.0 stars _— Jayesh W._ [Read full review](https://www.g2.com/survey_responses/lucid-visual-collaboration-suite-review-13164707) **["Five years in and still my go-to for diagrams"](https://www.g2.com/survey_responses/lucid-visual-collaboration-suite-review-13153211)** **Rating:** 5.0/5.0 stars _— Andrés A._ [Read full review](https://www.g2.com/survey_responses/lucid-visual-collaboration-suite-review-13153211) #### What Are G2 Users Discussing About Lucid Visual Collaboration Suite? - [What is Lucidchart used for?](https://www.g2.com/discussions/what-is-lucidchart-used-for) - 4 comments, 5 upvotes - [How do you use a Lucidchart diagram?](https://www.g2.com/discussions/how-do-you-use-a-lucidchart-diagram) - [Is Lucidchart any good?](https://www.g2.com/discussions/is-lucidchart-any-good) - 6 comments, 12 upvotes - [What can you do with Lucidchart?](https://www.g2.com/discussions/what-can-you-do-with-lucidchart) - 2 comments, 1 upvote ### [CleverTap](https://www.g2.com/products/clevertap/reviews) CleverTap is the all-in-one engagement platform that helps brands unlock limitless customer lifetime value by helping them create personalized experiences to retain their most valuable customers. The platform empowers businesses to orchestrate experiences for individuals across their lifecycles and design personalized journeys that span a lifetime. It offers analytics that encompasses every aspect of the lifecycle, enabling businesses to measure and optimize each experience in real time. The all-in-one platform unifies experiences from every touchpoint, paving the way for a new era of customer engagement. CleverTap's CleverAI™ Decisioning Engine and Agentic Universe is designed to maximize ROI. It enables true individualization — where every customer is a segment of one. A suite of intelligent, purpose-built AI agents works seamlessly in the background, optimizing every interaction across message, content, channel, and timing, so teams can stay focused on outcomes. The platform is powered by TesseractDB™ – the world’s first purpose-built database for customer engagement, offering both speed and economies of scale. CleverTap is trusted by 2000 customers, including TiltingPoint, Gamebasics, Big Fish, MobilityWare, English Premier League, TD Bank, Carousell, AirAsia, Papa John’s, and Tesco. Backed by leading investors such as Peak XV Partners, Tiger Global, Accel, CDPQ and 360 One, the company is headquartered in Mountain View, California, with presence in San Francisco, New York, São Paulo, Bogota, London, Amsterdam, Sofia, Dubai, Mumbai, Bangalore, Singapore, and Jakarta. For more information, visit clevertap.com or follow us on: LinkedIn: https://www.linkedin.com/company/clevertap/ Twitter: https://twitter.com/CleverTap **Average Rating:** 4.6/5.0 **Total Reviews:** 644 #### How Do G2 Users Rate CleverTap? - **Ease of Admin:** 9.0/10 (Category avg: 8.7/10) - **Multiple Personas:** 8.8/10 (Category avg: 8.4/10) - **Templates:** 8.6/10 (Category avg: 8.6/10) - **What is your organization's estimated ROI on the product (payback period in months)?:** 10/10 (Category avg: 10/10) #### Who Is the Company Behind CleverTap? - **Seller:** [CleverTap](https://www.g2.com/sellers/clevertap) - **Company Website:** clevertap.com - **Year Founded:** 2013 - **HQ Location:** Mountain View, California - **Twitter:** @CleverTap 21,633 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=9cccb4948a9548778dcef60779341f224104f56f9a086278d4c23af76642c1fc&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F6611801%2F&secure%5Burl_type%5D=linkedin_company_website) 654 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Product Manager, Marketing Manager - **Top Industries:** Financial Services, Information Technology and Services - **Company Size:** 54% Medium, 28% Small #### What Do G2 Reviewers Say About CleverTap? _AI-generated summary from verified user reviews_ ##### Pros - Users find CleverTap's **analytics capabilities** valuable for tracking campaign performance and gaining insightful business support. - Users praise CleverTap for its **responsive customer support** , facilitating quick resolutions and enhancing overall user experience. - Users appreciate the **ease of use** of CleverTap, enjoying its intuitive interface and seamless integration with other platforms. - Users value the **personalized marketing automation** of CleverTap, enhancing engagement through tailored campaigns and insights. - Users value the **automation capabilities** of CleverTap, enhancing retention and engagement strategies through advanced segmentation and real-time data. ##### Cons - Users find the **learning curve challenging** , especially with advanced features and initial setup complexities for newcomers. - Users find the **missing features** in CleverTap, like AI campaign creation and simpler templates, to be limiting. - Users note that CleverTap's **non-intuitive interface** and steep learning curve can hinder effective usage and setup. - Users find the **pricing of CleverTap to be high** , which may deter potential customers from adopting the software. - Users find the **interface and features complex** , making it challenging for new users to adapt effectively. #### What Are Recent G2 Reviews of CleverTap? **["A unified platform for engagement and retention"](https://www.g2.com/survey_responses/clevertap-review-13149012)** **Rating:** 4.5/5.0 stars _— Rouba H._ [Read full review](https://www.g2.com/survey_responses/clevertap-review-13149012) **["CleverTap’s Predictive Capabilities Makes Engagement More Contextual and Effective"](https://www.g2.com/survey_responses/clevertap-review-12952708)** **Rating:** 4.0/5.0 stars _— Syed A._ [Read full review](https://www.g2.com/survey_responses/clevertap-review-12952708) ### [Contentsquare](https://www.g2.com/products/contentsquare/reviews) Contentsquare is an AI-powered experience intelligence platform designed to help businesses understand customer behavior and optimize user engagement across digital channels. By capturing and analyzing high-fidelity behavioral and performance data from both web and mobile environments, Contentsquare provides teams with the insights necessary to enhance customer experiences, drive conversions, and ultimately increase customer lifetime value. This platform caters to a diverse range of industries and is particularly beneficial for enterprise brands looking to gain a deeper understanding of their customers. With over 2,000 trusted clients, Contentsquare is utilized by marketing, product, and UX teams to identify the reasons behind customer engagement or abandonment. The platform's ability to transform complex data into actionable insights allows organizations to make informed decisions that improve user experiences and boost overall performance. Contentsquare distinguishes itself from traditional analytics solutions by not only reporting on what has happened but also providing explanations for why certain behaviors occur. This is achieved through immersive visualizations that illustrate user journeys and interactions, coupled with AI-powered insights that highlight key trends and anomalies. The platform encompasses various analytical components, including Experience Analytics, Experience Monitoring, Product Analytics, and Voice of Customer, creating a comprehensive ecosystem for understanding customer dynamics. Key features of Contentsquare include its ability to visualize user interactions in real-time, monitor website performance, and analyze product usage patterns. These features empower teams to pinpoint areas of friction within the customer journey, enabling them to implement targeted improvements. Additionally, the Voice of Customer functionality allows businesses to gather and analyze customer feedback, further enriching the understanding of user needs and preferences. By leveraging these insights, organizations can reduce customer frustration, enhance satisfaction, and foster long-term loyalty. In summary, Contentsquare stands out in the experience intelligence category by offering a holistic approach to understanding customer behavior. Its combination of advanced analytics, AI-driven insights, and user-friendly visualizations equips teams with the tools they need to optimize digital experiences effectively. As businesses continue to navigate the complexities of customer engagement, Contentsquare provides a robust solution for driving meaningful improvements and achieving strategic objectives. **Average Rating:** 4.6/5.0 **Total Reviews:** 630 #### How Do G2 Users Rate Contentsquare? - **Ease of Admin:** 8.4/10 (Category avg: 8.7/10) - **Multiple Personas:** 8.0/10 (Category avg: 8.4/10) - **Templates:** 8.3/10 (Category avg: 8.6/10) - **What is your organization's estimated ROI on the product (payback period in months)?:** 10/10 (Category avg: 10/10) #### Who Is the Company Behind Contentsquare? - **Seller:** [Contentsquare](https://www.g2.com/sellers/contentsquare) - **Company Website:** www.contentsquare.com - **Year Founded:** 2012 - **HQ Location:** Paris - **Twitter:** @Contentsquare 6,548 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=4fbd69b63f9f068bc7214031737b0c8a00f8bbf6e088491795d42de1f1d27d33&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2566485%2F&secure%5Burl_type%5D=linkedin_company_website) 1,696 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Digital Analyst, Digital Experience Manager - **Top Industries:** Retail, Apparel & Fashion - **Company Size:** 45% Large, 33% Medium #### What Do G2 Reviewers Say About Contentsquare? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **powerful insights** from Contentsquare, enhancing customer journeys and driving digital marketing success. - Users value the **effortless user behavior tracking** and insightful analytics that drive data-informed decisions with Contentsquare. - Users find **Contentsquare exceptionally easy to use** , allowing seamless tracking and analysis of user behavior and engagement. - Users highly value the **insightful customer understanding** provided by Contentsquare, enhancing our eCommerce strategies effectively. - Users value the **comprehensive journey analysis** provided by Contentsquare, enhancing insights into customer behaviors and experiences. ##### Cons - Users find a lack of **missing features** for qualitative feedback integration and traffic analysis in Contentsquare. - Users find the **complex features** of Contentsquare overwhelming, complicating usability and setup for effective application. - Users find the **implementation process challenging** , especially when tracking additional data and managing URL mappings effectively. - Users find the **steep learning curve** of Contentsquare challenging, often requiring significant time and effort to master. - Users face a **steep learning curve** due to complex mappings and confusing UI, making mastery challenging. #### What Are Recent G2 Reviews of Contentsquare? **["Deep Website Insights with an Intuitive Interface"](https://www.g2.com/survey_responses/contentsquare-review-13066116)** **Rating:** 5.0/5.0 stars _— Kunal D._ [Read full review](https://www.g2.com/survey_responses/contentsquare-review-13066116) **["CSQ DXA Turns Complex Behavioural Data Into Clear, Collaborative Insights"](https://www.g2.com/survey_responses/contentsquare-review-12762090)** **Rating:** 5.0/5.0 stars _— David W._ [Read full review](https://www.g2.com/survey_responses/contentsquare-review-12762090) #### What Are G2 Users Discussing About Contentsquare? - [What is Contentsquare used for?](https://www.g2.com/discussions/what-is-contentsquare-used-for) - 1 upvote ### [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) Zoho CRM is a cloud-based 360° customer relationship management tool that caters to business needs of mid-scale businesses to large-scale enterprises. Key features include contact management, sales funnels, pipeline management, workflow automation, AI-powered conversational assistant, task management, managing marketing campaigns, sales forecasting, customer support & service, inventory management, reporting & analytics, and seamlessly integrating with 500+ popular business apps in a single business system. **Average Rating:** 4.1/5.0 **Total Reviews:** 2,835 #### How Do G2 Users Rate Zoho CRM? - **Ease of Admin:** 8.0/10 (Category avg: 8.7/10) - **Multiple Personas:** 8.4/10 (Category avg: 8.4/10) - **Templates:** 8.4/10 (Category avg: 8.6/10) - **What is your organization's estimated ROI on the product (payback period in months)?:** 10/10 (Category avg: 10/10) #### Who Is the Company Behind Zoho CRM? - **Seller:** [Zoho](https://www.g2.com/sellers/zoho-b00ca9d5-bca8-41b5-a8ad-275480841704) - **Year Founded:** 1996 - **HQ Location:** Austin, TX - **Twitter:** @Zoho 137,880 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=9c8e45ddb296c32c6c5597ef9ba945c94562c57624f7bd1dcf1a9e9931f71578&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F38373%2F&secure%5Burl_type%5D=linkedin_company_website) 30,766 employees on LinkedIn® - **Phone:** +1 (888) 900-9646 #### Who Uses This Product? - **Who Uses This:** Owner, CEO - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 62% Small, 33% Medium #### What Do G2 Reviewers Say About Zoho CRM? _AI-generated summary from verified user reviews_ ##### Pros - Users love the **ease of use** of Zoho CRM, making navigation and implementation smooth and intuitive. - Users appreciate the **robust features** and **top-notch support** of Zoho CRM, enhancing their customer management experience. - Users value the **seamless integrations** of Zoho CRM, enhancing their workflow and connecting various business tools effortlessly. - Users value the **efficient lead management** of Zoho CRM, enhancing workflows and integrating seamlessly with multiple applications. - Users love the **ease of integration** with Zoho CRM, creating a seamless workflow with other business tools. ##### Cons - Users find the **learning curve challenging** , especially with advanced features that require time to master. - Users struggle with the **limited features** of Zoho CRM, especially regarding integration and automation with other systems. - Users face significant **integration issues** with Zoho CRM, causing delays and complications in achieving desired functionality. - Users find Zoho CRM's **complexity** challenging, especially for first-time users unfamiliar with CRM systems. - Users often face **poor customer support** , finding it difficult to receive proper assistance for their queries. #### What Are Recent G2 Reviews of Zoho CRM? **["A Cost-Effective, Turnkey CRM Solution"](https://www.g2.com/survey_responses/zoho-crm-review-13048297)** **Rating:** 5.0/5.0 stars _— Rohit B._ [Read full review](https://www.g2.com/survey_responses/zoho-crm-review-13048297) **["Zoho CRM Centralizes Data, Automates Workflows, and Delivers Powerful Insights"](https://www.g2.com/survey_responses/zoho-crm-review-13163763)** **Rating:** 4.5/5.0 stars _— Muhammed A._ [Read full review](https://www.g2.com/survey_responses/zoho-crm-review-13163763) #### What Are G2 Users Discussing About Zoho CRM? - [What are the key strengths of Zoho CRM in managing customer relationships compared to other CRM platforms?](https://www.g2.com/discussions/zoho-crm-what-are-the-key-strengths-of-zoho-crm-in-managing-customer-relationships-compared-to-other-crm-platf) - 3 comments, 1 upvote - [What are the key strengths of Zoho CRM in managing customer relationships compared to other CRM platforms?](https://www.g2.com/discussions/what-are-the-key-strengths-of-zoho-crm-in-managing-customer-relationships-compared-to-other-crm-platforms) - 3 comments - [What is Zoho CRM used for?](https://www.g2.com/discussions/zoho-crm-what-is-zoho-crm-used-for) - 2 comments, 2 upvotes - [Is Zoho CRM really free?](https://www.g2.com/discussions/is-zoho-crm-really-free) - 4 comments, 5 upvotes - [What are the features of CRM software?](https://www.g2.com/discussions/zoho-crm-what-are-the-features-of-crm-software) - 2 comments, 1 upvote ### [SAS Customer Intelligence 360](https://www.g2.com/products/sas-customer-intelligence-360-sas/reviews) SAS Customer Intelligence 360 is a sophisticated Customer Engagement Platform designed to assist marketers in transforming insights into actionable strategies that foster seamless and personalized customer experiences. This platform serves as a comprehensive solution for businesses seeking to enhance their marketing efforts by moving beyond outdated MarTech systems. By enabling tailored interactions that respond to real-time customer needs, SAS Customer Intelligence 360 empowers organizations to engage effectively with their audience. Targeted primarily at marketing professionals and organizations looking to optimize their customer engagement strategies, SAS Customer Intelligence 360 is particularly beneficial for those who require a robust tool for audience segmentation, campaign design, and personalization. The platform is designed to cater to a variety of use cases, including the need for detailed customer profiling and the integration of both online and offline interactions. By consolidating these interactions, marketers gain a 360-degree view of customer behavior, allowing for more informed decision-making and enhanced customer engagement. One of the key features of SAS Customer Intelligence 360 is its user-friendly interface, which simplifies complex tasks such as audience segmentation and campaign management. This accessibility enables marketers to act swiftly and effectively without needing extensive technical expertise. The platform’s ability to dynamically connect known and unknown digital activities further enriches customer profiles, providing marketers with deeper insights into customer preferences and behaviors. Additionally, SAS Customer Intelligence 360 stands out due to its seamless integration capabilities. It can connect with data residing in various environments, whether in the cloud, on-premises, or within other MarTech tools. This flexibility eliminates the need for costly migrations and allows organizations to leverage their existing data infrastructure. The platform captures detailed customer behaviors, including purchase intent and significant life events, facilitating personalized and targeted communications across multiple channels. Advanced decision-making methodologies, ranging from traditional business rules to sophisticated AI models, ensure that every customer interaction is relevant and impactful. This capability not only enhances the effectiveness of marketing campaigns but also fosters stronger relationships between brands and their customers. By utilizing SAS Customer Intelligence 360, organizations can elevate their marketing efforts, delivering meaningful and personalized experiences that resonate with their audience. **Average Rating:** 4.4/5.0 **Total Reviews:** 145 #### How Do G2 Users Rate SAS Customer Intelligence 360? - **Ease of Admin:** 7.5/10 (Category avg: 8.7/10) - **Multiple Personas:** 8.3/10 (Category avg: 8.4/10) - **Templates:** 8.6/10 (Category avg: 8.6/10) - **What is your organization's estimated ROI on the product (payback period in months)?:** 10/10 (Category avg: 10/10) #### Who Is the Company Behind SAS Customer Intelligence 360? - **Seller:** [SAS Institute Inc.](https://www.g2.com/sellers/sas-institute-inc-df6dde22-a5e5-4913-8b21-4fa0c6c5c7c2) - **Company Website:** www.sas.com - **Year Founded:** 1976 - **HQ Location:** Cary, NC - **Twitter:** @SASsoftware 60,863 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=64db42c044af5bbad79bd9677a620a6c31a8ff1abf4e7b2a6f1d6ed9561d105d&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F1491%2F&secure%5Burl_type%5D=linkedin_company_website) 18,638 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Marketing and Advertising, Banking - **Company Size:** 47% Medium, 33% Large #### What Do G2 Reviewers Say About SAS Customer Intelligence 360? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **comprehensive, unified view of customers** from SAS Customer Intelligence 360 for effective marketing strategies. - Users highlight the **ease of use** in SAS Customer Intelligence 360, making data management and reporting straightforward. - Users value the **advanced analytics** capabilities of SAS Customer Intelligence 360 for crafting effective, data-driven marketing strategies. - Users value the **single view of customers** SAS Customer Intelligence 360 provides, enhancing understanding of customer needs. - Users appreciate the **differentiating flexibility** of SAS Customer Intelligence 360 for developing tailored marketing strategies and campaigns. ##### Cons - Users experience a **steep learning curve** with SAS Customer Intelligence 360, making initial usage challenging and complex. - Users often face **integration issues** that complicate the setup and connectivity with existing systems in SAS Customer Intelligence 360. - Users note that SAS Customer Intelligence 360 has a **high price point** , making it less accessible for some businesses. - Users find the **difficult setup** of SAS Customer Intelligence 360 challenging, requiring significant time and training to integrate. - Users find the **complexity of the interface** challenging, requiring significant training for effective use of SAS Customer Intelligence 360. #### What Are Recent G2 Reviews of SAS Customer Intelligence 360? **["Powerful Platform for Real-Time Customer Engagement"](https://www.g2.com/survey_responses/sas-customer-intelligence-360-review-13118670)** **Rating:** 4.5/5.0 stars _— Michal K._ [Read full review](https://www.g2.com/survey_responses/sas-customer-intelligence-360-review-13118670) **["Flexible integrations and support always available"](https://www.g2.com/survey_responses/sas-customer-intelligence-360-review-13106699)** **Rating:** 4.0/5.0 stars _— Ian M._ [Read full review](https://www.g2.com/survey_responses/sas-customer-intelligence-360-review-13106699) #### What Are G2 Users Discussing About SAS Customer Intelligence 360? - [What is SAS Intelligent Advertising for Publishers used for?](https://www.g2.com/discussions/sas-intelligent-advertising-for-publishers-what-is-sas-intelligent-advertising-for-publishers-used-for) - [What is SAS Intelligent Advertising for Publishers used for?](https://www.g2.com/discussions/what-is-sas-intelligent-advertising-for-publishers-used-for) ### [Pushwoosh](https://www.g2.com/products/pushwoosh/reviews) Pushwoosh, a trusted omnichannel customer engagement platform for mobile growth, is utilized by over 80,000 businesses globally across diverse industries, including India Today, Media24, Payit, Gismart, Alinma Bank, Bladestorm, and justDice. Effortlessly engage with your customer base through Pushwoosh, leveraging multiple channels like mobile and web push notifications, in-app messages, emails, WhatsApp, and SMS for seamless communication. Stay in touch with your customers at every stage of their lifecycle, from day 1 to lifetime. Keep them coming to your app or website regularly with triggered and scheduled campaigns — enjoy related long-term benefits such as higher retention and revenue. - Elevate customer engagement with tailored push notifications, emails, in-app messages, SMS, and WhatsApp. - Target specific audiences with behavior-triggered campaigns to boost retention rates and enhance customer lifetime value. - Streamline campaign management through segmentation, automation, and optimization tools offered by Pushwoosh. Utilize data-driven analytics provided by Pushwoosh to gain valuable insights via visual dashboards and comprehensive reporting features. Optimize your campaigns by A/B/n testing different variations and improving performance. Benefit from swift integration and onboarding processes, with SDK integration typically completed within hours and full setup within a month. Integrate seamlessly with third-party services such as Amplitude, Google Analytics, Mixpanel, Adjust, Twilio, mParticle, Make, Piano, Tealium, and others to centralize data and enhance functionality for a holistic customer view. Prioritize data security for enterprise compliance and end users’ safety and receive top-notch 24/7 customer support, backed by 5-star reviews. Maximize revenue growth and key app metrics accessing enterprise-grade features starting at $0 per month. **Average Rating:** 4.4/5.0 **Total Reviews:** 48 #### How Do G2 Users Rate Pushwoosh? - **Ease of Admin:** 8.3/10 (Category avg: 8.7/10) - **Multiple Personas:** 7.5/10 (Category avg: 8.4/10) - **Templates:** 8.3/10 (Category avg: 8.6/10) - **What is your organization's estimated ROI on the product (payback period in months)?:** 1.7/10 (Category avg: 10/10) #### Who Is the Company Behind Pushwoosh? - **Seller:** [Pushwoosh](https://www.g2.com/sellers/pushwoosh-4b60d935-61bc-4b1d-91d2-978b04bf83f6) - **Year Founded:** 2014 - **HQ Location:** Rockville, MD - **Twitter:** @Pushwoosh 893 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=e0f330dc46fd6062949c1e09c8344cebb24c510e2b9171876d106ab82709422a&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F3733012%2F&secure%5Burl_type%5D=linkedin_company_website) 50 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 58% Small, 32% Medium #### What Do G2 Reviewers Say About Pushwoosh? _AI-generated summary from verified user reviews_ ##### Pros - Users find Pushwoosh to be **incredibly easy to use** , simplifying campaign design and customer journey tracking efficiently. - Users highly value the **quick and responsive customer support** of Pushwoosh, enhancing their overall experience and reliability. - Users enjoy the **personalized automation workflows** of Pushwoosh, streamlining their marketing campaigns effectively. - Users value the **easy journey creation** tools, enabling personal and timely communication for improved engagement and retention. - Users find the **easy integration** of Pushwoosh simple and effective for diverse campaign needs and functionalities. ##### Cons - Users find the **reporting issues** in Pushwoosh lacking detail and lacking more analytical options for better insights. - Users are frustrated with the **poor dashboard performance** , lacking detailed analytics and a welcoming user interface. - Users feel that **feature improvements** are needed in analytics, tagging, and documentation for a better experience. - Users find the **interface unintuitive** , causing difficulty in discovering features and understanding statistics effectively. - Users experience **notification delays** in Pushwoosh, impacting timely information delivery and overall effectiveness. #### What Are Recent G2 Reviews of Pushwoosh? **["Fast integration, great team, and a platform that genuinely evolves"](https://www.g2.com/survey_responses/pushwoosh-review-13036148)** **Rating:** 5.0/5.0 stars _— Davit G._ [Read full review](https://www.g2.com/survey_responses/pushwoosh-review-13036148) **["Smooth Implementation and Responsive Support Team"](https://www.g2.com/survey_responses/pushwoosh-review-12960182)** **Rating:** 5.0/5.0 stars _— Diana T._ [Read full review](https://www.g2.com/survey_responses/pushwoosh-review-12960182) #### What Are G2 Users Discussing About Pushwoosh? - [What is a mobile push notification?](https://www.g2.com/discussions/pushwoosh-what-is-a-mobile-push-notification) - 1 comment - [What is the best push notification service?](https://www.g2.com/discussions/pushwoosh-what-is-the-best-push-notification-service) - [Is Pushwoosh free?](https://www.g2.com/discussions/is-pushwoosh-free) - 1 comment - [What is Pushwoosh?](https://www.g2.com/discussions/what-is-pushwoosh) - 1 comment ### [Cxomni](https://www.g2.com/products/cxomni/reviews) 𝗰𝘅𝗼𝗺𝗻𝗶: 𝗧𝗵𝗲 𝗟𝗲𝗮𝗱𝗶𝗻𝗴 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗝𝗼𝘂𝗿𝗻𝗲𝘆 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁 𝗣𝗹𝗮𝘁𝗳𝗼𝗿𝗺 cxomni is the leading Customer Journey Management platform that empowers organizations to optimize customer experiences through advanced journey mapping, real-time analytics, and AI-powered insights. It combines Customer Journey Mapping and Journey Analytics into a single, powerful solution. 𝗧𝗿𝘂𝘀𝘁𝗲𝗱 𝗯𝘆 𝗚𝗹𝗼𝗯𝗮𝗹 𝗟𝗲𝗮𝗱𝗲𝗿𝘀 𝗶𝗻 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗘𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲 cxomni is trusted by some of the world’s largest organizations, including: 𝗩𝗼𝗹𝗸𝘀𝘄𝗮𝗴𝗲𝗻, 𝗜𝗸𝗲𝗮, 𝗚𝗲𝗻𝗲𝗿𝗮𝗹𝗶, 𝗥𝗼𝗰𝗵𝗲, 𝗪𝗼𝗿𝗹𝗱𝗽𝗮𝘆, 𝗮𝗻𝗱 𝗺𝗮𝗻𝘆 𝗺𝗼𝗿𝗲. These global brands rely on cxomni to manage, analyze, and improve every step of the customer journey. 𝗞𝗲𝘆 𝗙𝗲𝗮𝘁𝘂𝗿𝗲𝘀 𝗼𝗳 𝘁𝗵𝗲 𝗰𝘅𝗼𝗺𝗻𝗶 𝗝𝗼𝘂𝗿𝗻𝗲𝘆 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁 𝗦𝗼𝗳𝘁𝘄𝗮𝗿𝗲 • 𝗔𝗱𝘃𝗮𝗻𝗰𝗲𝗱 𝗝𝗼𝘂𝗿𝗻𝗲𝘆 𝗠𝗮𝗽𝗽𝗶𝗻𝗴 & 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁: Visualize end-to-end customer journeys with in-depth mapping tools.   • 𝗝𝗼𝘂𝗿𝗻𝗲𝘆 𝗔𝗻𝗮𝗹𝘆𝘁𝗶𝗰𝘀 𝗗𝗮𝘀𝗵𝗯𝗼𝗮𝗿𝗱: Track and measure every customer touchpoint to identify drop-offs, bottlenecks, and conversion opportunities.   • 𝗔𝗜-𝗣𝗼𝘄𝗲𝗿𝗲𝗱 𝗜𝗻𝘀𝗶𝗴𝗵𝘁𝘀: Leverage AI and machine learning for sentiment analysis, predictive journey insights, and pain-point detection.   • 𝗥𝗲𝗮𝗹-𝗧𝗶𝗺𝗲 𝗙𝗲𝗲𝗱𝗯𝗮𝗰𝗸 𝗜𝗻𝘁𝗲𝗴𝗿𝗮𝘁𝗶𝗼𝗻: Connect data from CRMs, social media, and customer surveys to generate holistic journey views.   • 𝗖𝗼𝗹𝗹𝗮𝗯𝗼𝗿𝗮𝘁𝗶𝗼𝗻 & 𝗔𝗹𝗶𝗴𝗻𝗺𝗲𝗻𝘁 𝗧𝗼𝗼𝗹𝘀: Enable cross-functional teams to work seamlessly with shared dashboards and centralized customer data. 𝗕𝗲𝗻𝗲𝗳𝗶𝘁𝘀 𝗼𝗳 𝗨𝘀𝗶𝗻𝗴 𝗰𝘅𝗼𝗺𝗻𝗶   • 𝗜𝗺𝗽𝗿𝗼𝘃𝗲 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗦𝗮𝘁𝗶𝘀𝗳𝗮𝗰𝘁𝗶𝗼𝗻 𝗮𝗻𝗱 𝗟𝗼𝘆𝗮𝗹𝘁𝘆 with real-time, data-driven improvements.   • 𝗕𝗼𝗼𝘀𝘁 𝗞𝗲𝘆 𝗠𝗲𝘁𝗿𝗶𝗰𝘀 like 𝗡𝗣𝗦, 𝗖𝗦𝗔𝗧, and 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗟𝗶𝗳𝗲𝘁𝗶𝗺𝗲 𝗩𝗮𝗹𝘂𝗲 through intelligent journey optimization.   • 𝗜𝗻𝗰𝗿𝗲𝗮𝘀𝗲 𝗢𝗽𝗲𝗿𝗮𝘁𝗶𝗼𝗻𝗮𝗹 𝗘𝗳𝗳𝗶𝗰𝗶𝗲𝗻𝗰𝘆 using AI to streamline customer-facing processes and identify automation opportunities. 𝗪𝗵𝘆 𝗖𝗵𝗼𝗼𝘀𝗲 𝗰𝘅𝗼𝗺𝗻𝗶 𝗳𝗼𝗿 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗘𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁? Trusted by global enterprises, cxomni delivers a 𝗰𝗼𝗺𝗽𝗿𝗲𝗵𝗲𝗻𝘀𝗶𝘃𝗲 𝗷𝗼𝘂𝗿𝗻𝗲𝘆 𝗺𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁 𝘀𝗼𝗹𝘂𝘁𝗶𝗼𝗻 built to align customer expectations with business outcomes. With a 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿-𝗰𝗲𝗻𝘁𝗿𝗶𝗰 𝗽𝗹𝗮𝘁𝗳𝗼𝗿𝗺, 𝗰𝘂𝘁𝘁𝗶𝗻𝗴-𝗲𝗱𝗴𝗲 𝘁𝗲𝗰𝗵𝗻𝗼𝗹𝗼𝗴𝘆, and deep analytics capabilities, cxomni helps brands drive engagement, retention, and growth. **Average Rating:** 4.8/5.0 **Total Reviews:** 14 #### How Do G2 Users Rate Cxomni? - **Ease of Admin:** 8.0/10 (Category avg: 8.7/10) - **Multiple Personas:** 8.8/10 (Category avg: 8.4/10) - **Templates:** 8.6/10 (Category avg: 8.6/10) - **What is your organization's estimated ROI on the product (payback period in months)?:** 10/10 (Category avg: 10/10) #### Who Is the Company Behind Cxomni? - **Seller:** [Cxomni](https://www.g2.com/sellers/cxomni) - **Year Founded:** 2014 - **HQ Location:** Munich, Bavaria - **LinkedIn® Page:** [de.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=f57e7ab4215a1a0073ccfae636f8f6b33314beccfcd1a0c2b7db19a87dfb7d2e&secure%5Burl%5D=https%3A%2F%2Fde.linkedin.com%2Fcompany%2Fcxomni&secure%5Burl_type%5D=linkedin_company_website) 14 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 40% Large, 40% Small #### What Do G2 Reviewers Say About Cxomni? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **end-to-end journey management** with Cxomni, benefiting from real-time data connection and excellent support. - Users appreciate the **exceptional customer support** provided during implementation, ensuring a smooth experience with Cxomni. - Users value the **AI integration** in Cxomni for simplifying customer journey management and enhancing efficiency. - Users value the **seamless team collaboration** features of Cxomni, enhancing their ability to manage customer journeys efficiently. - Users appreciate the **automation capabilities** of Cxomni, simplifying customer journey management through seamless integration and AI features. ##### Cons - Users find **difficult navigation** in Cxomni, leading to longer onboarding compared to simpler tools, despite helpful support. - Users experience **feature usability issues** with Cxomni, particularly when searching for complementary products effectively. - Users face **filtering issues** when searching for complementary products, causing frustration and inefficiencies in their experience. - Users find the **learning curve steep** for Cxomni, but appreciate the helpful support and resources available. #### What Are Recent G2 Reviews of Cxomni? **["Great tool, strong team – cxomni is indispensable for us!"](https://www.g2.com/survey_responses/cxomni-review-11439805)** **Rating:** 5.0/5.0 stars _— Sarah M._ [Read full review](https://www.g2.com/survey_responses/cxomni-review-11439805) **["Best Journey Management Platform and Strong Implementation Partner"](https://www.g2.com/survey_responses/cxomni-review-11439816)** **Rating:** 5.0/5.0 stars _— Christine J._ [Read full review](https://www.g2.com/survey_responses/cxomni-review-11439816) #### What Are G2 Users Discussing About Cxomni? - [What is CX/OMNI CUSTOMER INTELLIGENCE ENGINE used for?](https://www.g2.com/discussions/what-is-cx-omni-customer-intelligence-engine-used-for) ### [Custify](https://www.g2.com/products/custify/reviews) Custify is the customer success platform designed to help SaaS businesses reduce churn, boost customer lifetime value, and deliver world-class customer experiences. With an intuitive interface and powerful features, Custify empowers Customer Success teams to manage every aspect of the customer journey—from seamless onboarding to proactive renewal and expansion—using real-time health scores, automated alerts, and predictive analytics. Custify integrates data across your entire tech stack, providing a centralized, single source of truth for each customer. This allows teams to quickly spot churn risks, capitalize on upsell opportunities, and deliver personalized customer interactions at scale. With automated workflows, customizable playbooks, and intelligent segmentation, Custify streamlines routine tasks, enabling your team to focus on building relationships and driving customer success outcomes that matter. Setting up Custify is a breeze with our concierge onboarding service, ensuring you’re up and running in hours—not weeks. Our platform integrates effortlessly with your CRM, support systems, and other essential tools, giving you unmatched visibility and collaboration across teams. Custify’s powerful analytics and customizable dashboards make it easy to monitor key metrics, track customer health, and measure the success of your initiatives. Join leading SaaS companies that trust Custify to optimize their Customer Success operations and drive sustainable growth. Deliver exceptional customer experiences, reduce churn, and maximize customer lifetime value with the best Customer Success platform for your SaaS business. Book a demo today to see how Custify transforms your customer success strategy at scale. **Average Rating:** 4.7/5.0 **Total Reviews:** 512 #### How Do G2 Users Rate Custify? - **Ease of Admin:** 9.0/10 (Category avg: 8.7/10) - **Multiple Personas:** 8.5/10 (Category avg: 8.4/10) - **Templates:** 9.3/10 (Category avg: 8.6/10) - **What is your organization's estimated ROI on the product (payback period in months)?:** 10/10 (Category avg: 10/10) #### Who Is the Company Behind Custify? - **Seller:** [Custify](https://www.g2.com/sellers/custify) - **Year Founded:** 2017 - **HQ Location:** Bucharest, Romania - **Twitter:** @CustifySRL 628 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=1937c2bde8668b0a178dd793de18fdae2d6f38e5f54c90c92ccebaa104d6654c&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F18314355%2F&secure%5Burl_type%5D=linkedin_company_website) 43 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Customer Success Manager, Senior Customer Success Manager - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 63% Small, 33% Medium #### What Do G2 Reviewers Say About Custify? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **ease of use** of Custify, facilitating efficient tracking and analysis of customer health. - Users commend the **responsive customer support** of Custify, consistently providing assistance and valuing user feedback effectively. - Users appreciate the **intuitive interface** of Custify, making it easy for non-Customer Success professionals to use effectively. - Users value the **robust automation** in Custify, which streamlines daily tasks and enhances customer success strategies. - Users value the **variety of integration options** with Custify, enhancing adaptability and supporting their diverse needs. ##### Cons - Users highlight the **missing features** in Custify, such as limited email tracking and insufficient documentation. - Users note that the **email functionality lacks effectiveness** , especially in tracking and reporting features. - Users find **limited customization options** frustrating, especially regarding the UI and account lists in Custify. - Users find the **learning curve challenging** , with extensive setup and ongoing adaptation required for effective use. - Users find Custify to be **not intuitive** , struggling with its outdated UI and complex settings management. #### What Are Recent G2 Reviews of Custify? **["Custify Unifies Our Data for Powerful Segmentation, Playbooks, and Health Scores"](https://www.g2.com/survey_responses/custify-review-13180444)** **Rating:** 5.0/5.0 stars _— Samuel D._ [Read full review](https://www.g2.com/survey_responses/custify-review-13180444) **["Playbooks + AI Automation: A Game-Changer for Customer Success"](https://www.g2.com/survey_responses/custify-review-13168820)** **Rating:** 5.0/5.0 stars _— Patrick S._ [Read full review](https://www.g2.com/survey_responses/custify-review-13168820) #### What Are G2 Users Discussing About Custify? - [What is Custify used for?](https://www.g2.com/discussions/what-is-custify-used-for) ### [Treasure Data Customer Data Platform](https://www.g2.com/products/treasure-data-customer-data-platform/reviews) Treasure AI moves marketing and data teams beyond legacy martech SaaS toward autonomous, ROI-driven AI agents that operate continuously, while keeping the human in the loop. With built-in governance, Treasure AI is powered by an always-up-to-date understanding of each customer for AI to act on. The result is always-on marketing execution that compounds over time: smarter engagement, stronger retention, and measurable growth. Treasure AI’s agentic experience platform is available across web, mobile, and desktop — bringing your customer intelligence to every workflow, wherever your team works. **Average Rating:** 4.5/5.0 **Total Reviews:** 158 #### How Do G2 Users Rate Treasure Data Customer Data Platform? - **Ease of Admin:** 8.4/10 (Category avg: 8.7/10) - **Multiple Personas:** 8.1/10 (Category avg: 8.4/10) - **Templates:** 7.4/10 (Category avg: 8.6/10) - **What is your organization's estimated ROI on the product (payback period in months)?:** 10/10 (Category avg: 10/10) #### Who Is the Company Behind Treasure Data Customer Data Platform? - **Seller:** [Treasure AI](https://www.g2.com/sellers/treasure-ai) - **Company Website:** www.treasure.ai - **Year Founded:** 2011 - **HQ Location:** Mountain View, CA - **Twitter:** @treasuredata 7,887 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=6d3212c79056a17921ffb71e3d29b6cea8410707daef8cb557570ed7832fd076&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2569123%2F&secure%5Burl_type%5D=linkedin_company_website) 518 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Data Engineer - **Top Industries:** Marketing and Advertising, Food & Beverages - **Company Size:** 39% Large, 36% Medium #### What Do G2 Reviewers Say About Treasure Data Customer Data Platform? _AI-generated summary from verified user reviews_ ##### Pros - Users highlight the **ease of use** of Treasure Data CDP, simplifying integration and daily operational tasks for teams. - Users praise the **easy integration** of Treasure Data CDP, facilitating swift connections with numerous tools and services. - Users value the **seamless integrations** of Treasure Data CDP, enhancing data usability across teams and tools. - Users value the **quick and helpful customer support** from Treasure Data, enhancing their troubleshooting experience globally. - Users value the **seamless integration with various platforms** , enhancing data usability and collaboration across teams. ##### Cons - Users find the platform **not user-friendly** without technical expertise, facing a steep learning curve and complex features. - Users find the platform has a **steep learning curve** , making it complex for non-technical users to navigate. - Users often find the platform has a **steep learning curve** , making it challenging for non-technical users to navigate. - Users express concerns over **poor support services** , highlighting delays and lack of satisfying answers from technical support. - Users find the **costs expensive** , especially with additional add-ons and complicated pricing structures that complicate budgeting. #### What Are Recent G2 Reviews of Treasure Data Customer Data Platform? **["Unified Customer Data and Powerful Insights for Teams"](https://www.g2.com/survey_responses/treasure-data-customer-data-platform-review-12181544)** **Rating:** 4.0/5.0 stars _— Luca V._ [Read full review](https://www.g2.com/survey_responses/treasure-data-customer-data-platform-review-12181544) **["Robust Multi-Layer Data Workflow with Powerful Audience Segmentation"](https://www.g2.com/survey_responses/treasure-data-customer-data-platform-review-12941741)** **Rating:** 5.0/5.0 stars _— Reetika P._ [Read full review](https://www.g2.com/survey_responses/treasure-data-customer-data-platform-review-12941741) #### What Are G2 Users Discussing About Treasure Data Customer Data Platform? - [What is Treasure Data Customer Data Platform used for?](https://www.g2.com/discussions/what-is-treasure-data-customer-data-platform-used-for) - [How does a customer data platform work?](https://www.g2.com/discussions/how-does-a-customer-data-platform-work) - 1 comment, 1 upvote - [What is Treasuredata?](https://www.g2.com/discussions/what-is-treasuredata) - 1 comment, 1 upvote - [What is ARM treasure data?](https://www.g2.com/discussions/what-is-arm-treasure-data) - 1 comment, 1 upvote - [What does a customer data platform do?](https://www.g2.com/discussions/what-does-a-customer-data-platform-do) - 1 comment, 1 upvote ### [Flowmapp](https://www.g2.com/products/flowmapp/reviews) AI-driven platform for planning, pitching and selling websites. 💻 Generate full pack of visuals for a website sales proposal: Brief, Sitemap creation, Content, Wireframes, User Flow, Project costs, Invoice. ⚙️ How to use Flowmapp? — UX & Development — Planning — Team Work — Organize Everything — Create and present hi-fi prototypes — Plan and Store Content — Communicate with the Client — Increase Sales — Work Offline Here is how Flowmapp works → https://www.flowmapp.com/ ⚙️ Examples and demo project: https://bit.ly/flowmapp\_sm 👉 Start for free → https://www.flowmapp.com **Average Rating:** 4.7/5.0 **Total Reviews:** 93 #### How Do G2 Users Rate Flowmapp? - **Ease of Admin:** 9.1/10 (Category avg: 8.7/10) - **Multiple Personas:** 8.3/10 (Category avg: 8.4/10) - **Templates:** 8.3/10 (Category avg: 8.6/10) - **What is your organization's estimated ROI on the product (payback period in months)?:** 8.9/10 (Category avg: 10/10) #### Who Is the Company Behind Flowmapp? - **Seller:** [FlowMapp](https://www.g2.com/sellers/flowmapp) - **Year Founded:** 2017 - **HQ Location:** Belgrade, Serbia - **Twitter:** @flowmapp 1,569 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=b90adb32443a1281be46c41e4344467b0bf57554a77479dc243e85f812504f5b&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F18145887%2F&secure%5Burl_type%5D=linkedin_company_website) 5 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Design, Computer Software - **Company Size:** 79% Small, 13% Medium #### What Do G2 Reviewers Say About Flowmapp? _AI-generated summary from verified user reviews_ ##### Pros - Users find Flowmapp **easy to use and intuitive** , greatly enhancing site architecture comprehension and design efficiency. - Users appreciate the **easy creation** of user flows and sitemaps with Flowmapp, enhancing workflow and client understanding. - Users find Flowmapp to be **intuitive and easy to use** , enhancing site architecture understanding and wireframing. - Users value the **superb organization and viewing tools** of Flowmapp, enhancing their website planning process significantly. - Users highlight the **easy setup** of Flowmapp, making it accessible for designers of all skill levels. ##### Cons - Users find Flowmapp has **limited features** , lacking essential export/import options and advanced formatting capabilities. - Users find the **high cost** of Flowmapp frustrating, especially when features are still being developed. - Users find the **exporting issues** frustrating due to limited features and lack of proper formatting options. - Users find the **export issues** frustrating due to lack of features and proper HTML formatting options. - Users find that Flowmapp has **missing features** like export/import options and proper HTML formatting for better usability. #### What Are Recent G2 Reviews of Flowmapp? **["Essential All-in-One Tool for Streamlined Website Planning"](https://www.g2.com/survey_responses/flowmapp-review-12092470)** **Rating:** 5.0/5.0 stars _— Zach G._ [Read full review](https://www.g2.com/survey_responses/flowmapp-review-12092470) **["Intuitive and Effective, But Some Features Need Refinement"](https://www.g2.com/survey_responses/flowmapp-review-11904927)** **Rating:** 4.5/5.0 stars _— Chris G._ [Read full review](https://www.g2.com/survey_responses/flowmapp-review-11904927) #### What Are G2 Users Discussing About Flowmapp? - [What is your primary use case for FlowMapp, and how does it assist in user experience design?](https://www.g2.com/discussions/what-is-your-primary-use-case-for-flowmapp-and-how-does-it-assist-in-user-experience-design) - [What is FlowMapp used for?](https://www.g2.com/discussions/what-is-flowmapp-used-for) - 1 comment, 1 upvote - [How do you make an app flow?](https://www.g2.com/discussions/how-do-you-make-an-app-flow) - 1 upvote - [What is a site structure diagram?](https://www.g2.com/discussions/what-is-a-site-structure-diagram) - 1 upvote - [How do I make a site architectural map?](https://www.g2.com/discussions/how-do-i-make-a-site-architectural-map) - 1 upvote ### [Mouseflow](https://www.g2.com/products/mouseflow/reviews) Mouseflow: Affordable Behavioral Analytics for UX Friction & CRO Mouseflow is the intuitive and affordable behavioral analytics platform that cuts the fluff to reveal the truth behind user behavior. We empower businesses with data-driven behavioral analytics, helping brands like eCommerce, SaaS, and enterprise brands understand why visitors are struggling, turning complex data into actionable insights that drive revenue and growth. Since essential tools like heatmaps and friction detection come out-of-the-box, you don't need an engineering degree to get quick value. How Mouseflow Helps You Optimize Faster: We’re here to toughen up your website – and your bottom line. • Automated UX Friction Detection Detect and fix conversion killers automatically with +7 friction events and our Friction Score—focus on changes that truly matter. • Affordable User Journey Mapping Analyze effortlessly how users move from, to, and between any page. Stop struggling to track user paths; we help you give them a shortcut to checkout. • Session Replays that Listen Watch user journeys unfold with session replays to see the truth behind clicks and turn data into powerful solutions. • Heatmaps Built for Scale Get 7 types of heatmaps, generated automatically for every page. This visibility is provided right out-of-the-box. • Conversion Funnels, Forms, & Analytics Pinpoint exact drop-off points using funnels and form analytics to increase conversions. • Real-Time Feedback Campaigns Understand visitor intent by asking the right questions at the right time. • Advanced Filtering, Segmentation, and Customization Advanced filtering and segmentation is available in every plan, supporting your experimentation roadmaps with the precision you need. Mouseflow is trusted by 210,000+ teams to analyze millions of visitor sessions, unlocking the fastest path to growth. We believe in making analytics approachable and fun, packed with “aha” moments. Are you ready to reveal the truth behind your user experience? **Average Rating:** 4.6/5.0 **Total Reviews:** 688 #### How Do G2 Users Rate Mouseflow? - **Ease of Admin:** 9.0/10 (Category avg: 8.7/10) - **Multiple Personas:** 7.7/10 (Category avg: 8.4/10) - **Templates:** 7.6/10 (Category avg: 8.6/10) - **What is your organization's estimated ROI on the product (payback period in months)?:** 10/10 (Category avg: 10/10) #### Who Is the Company Behind Mouseflow? - **Seller:** [Mouseflow](https://www.g2.com/sellers/mouseflow) - **Company Website:** mouseflow.com - **Year Founded:** 2010 - **HQ Location:** Copenhagen, Denmark - **Twitter:** @mouseflow 1,736 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=ebea2210aa333e148f82ed2dee1673302ecc974cc0c7c42898ca2c35177f7c5c&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2858513%2F&secure%5Burl_type%5D=linkedin_company_website) 56 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** CEO, Owner - **Top Industries:** Marketing and Advertising, Computer Software - **Company Size:** 68% Small, 23% Medium #### What Do G2 Reviewers Say About Mouseflow? _AI-generated summary from verified user reviews_ ##### Pros - Users love the **ease of use** of Mouseflow, facilitating insightful analytics and quick adjustments for effective marketing strategies. - Users value the **easy qualitative insights** from Mouseflow, significantly enhancing marketing analytics and user engagement strategies. - Users value the **insightful heatmaps** of Mouseflow, enhancing understanding of user behavior and driving conversions. - Users love the **Session Replay** feature of Mouseflow for gaining insights into user behavior and improving engagement. - Users find the **easy setup** of Mouseflow beneficial, enabling quick integration and effective tracking of user behavior. ##### Cons - Users find the **missing features** in Mouseflow limiting, especially regarding its outdated plugins and survey options. - Users face **limitations in plugin updates and features** , affecting overall functionality and user experience with Mouseflow. - Users find Mouseflow to be **expensive** , especially for small businesses with limited budgets and traffic volumes. - Users report **data inaccuracy** in Mouseflow, citing issues with loading and discrepancies in click tracking. - Users experience **filtering issues** in Mouseflow, making it difficult to navigate and locate important session recordings. #### What Are Recent G2 Reviews of Mouseflow? **["Actionable Behavioral Insights That Drive Better User Experiences"](https://www.g2.com/survey_responses/mouseflow-review-11983608)** **Rating:** 4.5/5.0 stars _— Devaraj P._ [Read full review](https://www.g2.com/survey_responses/mouseflow-review-11983608) **["Unmatched User Insights and Effortless Integration"](https://www.g2.com/survey_responses/mouseflow-review-11920780)** **Rating:** 5.0/5.0 stars _— Verified User in Marketing and Advertising_ [Read full review](https://www.g2.com/survey_responses/mouseflow-review-11920780) #### What Are G2 Users Discussing About Mouseflow? - [What is Mouseflow used for?](https://www.g2.com/discussions/mouseflow-what-is-mouseflow-used-for) - 1 comment - [What is Mouseflow used for?](https://www.g2.com/discussions/what-is-mouseflow-used-for) - 2 comments, 1 upvote ### [Usermaven](https://www.g2.com/products/usermaven/reviews) Usermaven is an AI-powered marketing attribution and product analytics platform for B2B SaaS companies and agencies. It connects every marketing touchpoint to revenue using multi-touch attribution, unified website and product analytics, and CRM data, helping teams see which campaigns, channels, and ads actually drive conversions. **Average Rating:** 4.8/5.0 **Total Reviews:** 94 #### How Do G2 Users Rate Usermaven? - **Ease of Admin:** 9.5/10 (Category avg: 8.7/10) - **Multiple Personas:** 8.6/10 (Category avg: 8.4/10) - **Templates:** 7.6/10 (Category avg: 8.6/10) - **What is your organization's estimated ROI on the product (payback period in months)?:** 10/10 (Category avg: 10/10) #### Who Is the Company Behind Usermaven? - **Seller:** [Usermaven Inc.](https://www.g2.com/sellers/usermaven-inc) - **Year Founded:** 2021 - **HQ Location:** Delaware, DE - **Twitter:** @usermaven 337 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=4236baefe0a0f0ee0066c0499a2e37a600a461cab5a0fb3c304f48e80634408a&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fusermaven%2F&secure%5Burl_type%5D=linkedin_company_website) 10 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Founder, Owner - **Top Industries:** Marketing and Advertising, Computer Software - **Company Size:** 97% Small, 3% Medium #### What Do G2 Reviewers Say About Usermaven? _AI-generated summary from verified user reviews_ ##### Pros - Users praise Usermaven for its **ease of use** and intuitive dashboard, enhancing their marketing analytics experience significantly. - Users love the **easy setup** of Usermaven, finding it effortless and efficient for their analytics needs. - Users value the **granularity and real-time reporting** of Usermaven, enhancing marketing analytics and user understanding. - Users praise Usermaven's **intuitive interface** , allowing easy navigation and efficient data tracking without technical expertise. - Users commend the **effortless setup** of Usermaven, enabling easy tracking without the need for technical expertise. ##### Cons - Users find the **learning curve steep** , suggesting enhanced documentation and tutorials for a better onboarding experience. - Users miss the **real-time monitoring** of website visitors that was available in previous analytics versions. - Users desire **difficult customization** options for Usermaven, particularly for branding elements like colors and design. - Users face **email integration issues** with Usermaven, which may affect the overall functionality and experience. - Users experience **ineffective error handling** for bot traffic spikes, which occasionally disrupts their analysis experience. #### What Are Recent G2 Reviews of Usermaven? **["Effortless Setup, Powerful Insights for Marketers"](https://www.g2.com/survey_responses/usermaven-review-9557773)** **Rating:** 4.5/5.0 stars _— Donald C._ [Read full review](https://www.g2.com/survey_responses/usermaven-review-9557773) **["Best Marketing Attribution Platform with 10/10 Onboarding and Support"](https://www.g2.com/survey_responses/usermaven-review-12261172)** **Rating:** 4.5/5.0 stars _— Imrana E._ [Read full review](https://www.g2.com/survey_responses/usermaven-review-12261172) ### [UXPressia](https://www.g2.com/products/uxpressia/reviews) UXPressia is a collaborative customer experience mapping platform. It helps teams create, organize, and scale customer journey maps, personas, and service blueprints in a shared workspace. The platform enables CX, product, marketing, and service teams to align around customer and user insights, structure experience knowledge, and collaborate on customer-focused initiatives across the organization. UXPressia's AI capabilities help teams accelerate their workflow, automate repetitive tasks, and surface insights from research and experience data. UXPressia helps organizations standardize how customer experience work is documented, shared, and evolved by making CX initiatives easier to scale across teams. Key features \* Templates library spanning multiple domains \* AI-powered generation of journey maps and personas from research data \* AI persona simulator for retrieving additional insights, validating assumptions, testing ideas, and planning \* Chunks: reusable CX data components (ideas, observations, tasks, etc.) available across maps and personas \* User roles and teams for structured collaboration \* Team library for reusable touchpoints, channels, images, and other CX elements \* Multiple personas within journeys and projects \* Design View for organizing journeys and personas in a clear hierarchy \* Secure sharing: email and password-protected direct links \* Integrations: Google Analytics, Google Sheets, Mixpanel, Slack, Microsoft Teams, Jira, Azure DevOps, Qualtrics \* Version history for tracking iterations and changes \* Reports for organizing and analyzing workspace data, including surfacing the workspace for additional insights \* Export options: PNG, PDF, CSV, PPTX \* Branding options for consistent presentation \* Enterprise access controls: SSO, MFA, provisioning, and IP whitelisting Basic functionality is available for free. **Average Rating:** 4.5/5.0 **Total Reviews:** 37 #### How Do G2 Users Rate UXPressia? - **Ease of Admin:** 8.5/10 (Category avg: 8.7/10) - **Multiple Personas:** 9.1/10 (Category avg: 8.4/10) - **Templates:** 8.7/10 (Category avg: 8.6/10) - **What is your organization's estimated ROI on the product (payback period in months)?:** 6.7/10 (Category avg: 10/10) #### Who Is the Company Behind UXPressia? - **Seller:** [UXPressia](https://www.g2.com/sellers/uxpressia) - **Year Founded:** 2015 - **HQ Location:** Sacramento, California - **Twitter:** @UXPressia 838 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=6aa2cd625188c0a86cd0a3892b033e07dc196fe8a62c26c10b0a498543842612&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F10001285%2F&secure%5Burl_type%5D=linkedin_company_website) 9 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Higher Education, Consulting - **Company Size:** 57% Small, 24% Large #### What Do G2 Reviewers Say About UXPressia? _AI-generated summary from verified user reviews_ ##### Pros - Users love the **ease of use** in UXPressia, finding it intuitive for creating tailored user journeys and diagrams. - Users love the **ease of learning** with UXPressia, thanks to its simple tools and helpful resources. - Users love the **easy creation** of journeys from scratch, appreciating its intuitive and customizable flow design. - Users appreciate the **ease of use and comprehensive mapping capabilities** of UXPressia for various UX projects. - Users value the **helpful resources** available, including tools, events, and numerous how-to videos for learning. ##### Cons - Users find **difficult navigation** in presentation mode frustrating, hindering their overall usability of UXPressia. - Users find **navigation and integration limitations** in UXPressia, affecting their overall user experience and flexibility. - Users are frustrated by the **expensive pricing** of UXPressia, limiting access post-free trial period. - Users find **integration issues** with UXPressia limiting and desire more smooth options for navigation and presentations. - Users express a desire for **limited features** , particularly regarding integrations and presentation mode functionality. #### What Are Recent G2 Reviews of UXPressia? **["Great to draw value"](https://www.g2.com/survey_responses/uxpressia-review-10425904)** **Rating:** 4.0/5.0 stars _— Juan C._ [Read full review](https://www.g2.com/survey_responses/uxpressia-review-10425904) **["Easy Journey Building with an Intuitive, Editable UI"](https://www.g2.com/survey_responses/uxpressia-review-12702532)** **Rating:** 4.5/5.0 stars _— Verified User in Consulting_ [Read full review](https://www.g2.com/survey_responses/uxpressia-review-12702532) #### What Are G2 Users Discussing About UXPressia? - [Why is a customer journey map important?](https://www.g2.com/discussions/why-is-a-customer-journey-map-important) - [How do you create a customer journey map in UX?](https://www.g2.com/discussions/how-do-you-create-a-customer-journey-map-in-ux) - 1 comment - [How do I create a customer journey map online?](https://www.g2.com/discussions/how-do-i-create-a-customer-journey-map-online) - 1 comment - [How do you use Uxpressia?](https://www.g2.com/discussions/how-do-you-use-uxpressia) - 1 comment ### [TheyDo](https://www.g2.com/products/theydo/reviews) With flexible journey mapping and a framework that links all customer insights, opportunities and solutions together, TheyDo is the single source of truth for your end-to-end customer journey. TheyDo helps you work journey-centric and put your customer at the heart of decision-making: 🖼️ Single source of truth - Centralize and connect your customer journeys in an organized “Journey Hierarchy”, so you can zoom out for full oversight of your customer experience and zoom back in to tackle a specific customer problem 🧩 Journey Management workflow - Standardize your way of working around customer journeys with flexible journey “Building Blocks”, taking you from customer research \> identified problem areas \> prioritized solutions 🎯 Goals - Visualize the connections between business needs and customer needs in one place—within “Goals” see how every piece of the work rolls up into progress on your KPIs 📚 Classification - Manage your customer insights with statuses, tags and types, giving your entire team visibility into the customer mindset and keeping research up-to-date 💬 Live collaboration - Collaborate on customer journeys without needing a workshop to do it— Add viewers and contributors, tag, notify, comment, mention and share 🏆 Expert coaching - Work through a customized success plan from our Journey Management coaches and hands on customer enablement team 🔐 Enterprise-level data security - Don’t worry about security—TheyDo is ISO 27001 certified and privacy is of the utmost importance to us. **Average Rating:** 4.5/5.0 **Total Reviews:** 62 #### How Do G2 Users Rate TheyDo? - **Ease of Admin:** 8.7/10 (Category avg: 8.7/10) - **Multiple Personas:** 8.6/10 (Category avg: 8.4/10) - **Templates:** 7.7/10 (Category avg: 8.6/10) - **What is your organization's estimated ROI on the product (payback period in months)?:** 10/10 (Category avg: 10/10) #### Who Is the Company Behind TheyDo? - **Seller:** [TheyDo](https://www.g2.com/sellers/theydo) - **Company Website:** www.theydo.com - **Year Founded:** 2018 - **HQ Location:** Amsterdam, NL - **Twitter:** @TheyDoHQ 287 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=808dd84669179bae8c51f78166d216e73cf7eabb62c82f072803388c8384ca54&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ftheydoapp&secure%5Burl_type%5D=linkedin_company_website) 108 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 45% Large, 31% Medium #### What Do G2 Reviewers Say About TheyDo? _AI-generated summary from verified user reviews_ ##### Pros - Users love the **single view of customer journeys** , noting its ease of use and great communication features. - Users find **ease of use** in TheyDo, making communication of journeys and opportunities effortless. ##### Cons - Users find the **limited customization** of TheyDo frustrating, as industry-specific options are unavailable. #### What Are Recent G2 Reviews of TheyDo? **["Unified Customer Journey View That Delivers"](https://www.g2.com/survey_responses/theydo-review-12095635)** **Rating:** 4.0/5.0 stars _— Mohamed H._ [Read full review](https://www.g2.com/survey_responses/theydo-review-12095635) **["TheyDo over the last 3 years"](https://www.g2.com/survey_responses/theydo-review-10048347)** **Rating:** 5.0/5.0 stars _— Berri B._ [Read full review](https://www.g2.com/survey_responses/theydo-review-10048347) #### What Are G2 Users Discussing About TheyDo? - [What is TheyDo used for?](https://www.g2.com/discussions/what-is-theydo-used-for) - 1 comment - ‹ Prev‹ Prev - 1 - [2](/categories/customer-journey-mapping/free?order=g2_score&page=2#product-list) - [3](/categories/customer-journey-mapping/free?order=g2_score&page=3#product-list) - [Next ›Next ›](/categories/customer-journey-mapping/free?order=g2_score&page=2#product-list) Spotlight Categories [User Research Tools](https://www.g2.com/categories/user-research) [Demand Side Platform (DSP)](https://www.g2.com/categories/demand-side-platform-dsp) [Online Community Management Software](https://www.g2.com/categories/online-community-management) [Contact Center Software](https://www.g2.com/categories/contact-center) [Identity Verification Software](https://www.g2.com/categories/identity-verification) Similar Categories - [A/B Testing](/categories/a-b-testing-tools) - [Heatmap Tools](/categories/heatmap-tools) - [Landing Page Builders](/categories/landing-page-builders) - [Other Conversion Rate Optimization](/categories/other-conversion-rate-optimization) - [Product Analytics](/categories/product-analytics) - [Session Replay](/categories/session-replay) [Browse Customer Journey Mapping Themes](/categories/customer-journey-mapping/themes)