2026 Best Software Awards are here!See the list

Top Free Customer Journey Mapping Tools

Check out our list of free Customer Journey Mapping Tools. Products featured on this list are the ones that offer a free trial version. As with most free versions, there are limitations, typically time or features.

If you'd like to see more products and to evaluate additional feature options, compare all Customer Journey Mapping Tools to ensure you get the right product.

View Free Customer Journey Mapping Tools

G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.
38 Customer Journey Mapping Products Available
View all Customer Journey Mapping Tools
View all Customer Journey Mapping Tools
Miro
(12,539)4.6 out of 5
Optimized for quick response
8th Easiest To Use in Customer Journey Mapping software
View top Consulting Services for Miro
Free trial available
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Miro is the AI Innovation Workspace that brings teams and AI together to plan, co-create, and build the next big thing faster. Serving more than 100 million users across 250,000 customers, Miro empowe

    Users
    • Product Manager
    • Project Manager
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 39% Small-Business
    • 29% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Miro features and usability ratings that predict user satisfaction
    8.6
    Ease of Admin
    Average: 8.7
    8.3
    Multiple Personas
    Average: 8.4
    8.5
    Templates
    Average: 8.6
    10.0
    What is your organization's estimated ROI on the product (payback period in months)?
    Average: 10
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • KH
    Miro enables users to visualize ideas for a discussion and for their audience to interact with it rather than simply being presented to. Read review
    Alma D.
    AD
    I like using Miro for collaborating with teammates like designers, developers, project managers, and project owners. I use it for sketching out... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Miro
    Company Website
    Year Founded
    2011
    HQ Location
    San Francisco, California
    Twitter
    @MiroHQ
    38,466 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    2,511 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Miro is the AI Innovation Workspace that brings teams and AI together to plan, co-create, and build the next big thing faster. Serving more than 100 million users across 250,000 customers, Miro empowe

Users
  • Product Manager
  • Project Manager
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 39% Small-Business
  • 29% Mid-Market
Miro features and usability ratings that predict user satisfaction
8.6
Ease of Admin
Average: 8.7
8.3
Multiple Personas
Average: 8.4
8.5
Templates
Average: 8.6
10.0
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
KH
Miro enables users to visualize ideas for a discussion and for their audience to interact with it rather than simply being presented to. Read review
Alma D.
AD
I like using Miro for collaborating with teammates like designers, developers, project managers, and project owners. I use it for sketching out... Read review
Seller Details
Seller
Miro
Company Website
Year Founded
2011
HQ Location
San Francisco, California
Twitter
@MiroHQ
38,466 Twitter followers
LinkedIn® Page
www.linkedin.com
2,511 employees on LinkedIn®
Lucid Visual Collaboration Suite
(8,279)4.5 out of 5
Optimized for quick response
7th Easiest To Use in Customer Journey Mapping software
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Lucid is a Work Acceleration Platform powered by visual collaboration. Its enterprise offering is the Lucid Visual Collaboration Suite, which combines Lucidchart for intelligent diagramming and Lucids

    Users
    • Software Engineer
    • Product Manager
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 40% Small-Business
    • 34% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Lucid Visual Collaboration Suite features and usability ratings that predict user satisfaction
    9.0
    Ease of Admin
    Average: 8.7
    8.1
    Multiple Personas
    Average: 8.4
    8.8
    Templates
    Average: 8.6
    10.0
    What is your organization's estimated ROI on the product (payback period in months)?
    Average: 10
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • AD
    It’s easy to integrate and straightforward to understand. With it, we can create flowcharts, link data, build diagrams, and do much more. Read review
    Whitney Y.
    WY
    availability for free version to use and not having to pay for a full version if i do not require it. Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Lucid Software Inc.
    Company Website
    Year Founded
    2010
    HQ Location
    South Jordan, UT
    Twitter
    @LucidSoftware
    14,580 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,327 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Lucid is a Work Acceleration Platform powered by visual collaboration. Its enterprise offering is the Lucid Visual Collaboration Suite, which combines Lucidchart for intelligent diagramming and Lucids

Users
  • Software Engineer
  • Product Manager
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 40% Small-Business
  • 34% Mid-Market
Lucid Visual Collaboration Suite features and usability ratings that predict user satisfaction
9.0
Ease of Admin
Average: 8.7
8.1
Multiple Personas
Average: 8.4
8.8
Templates
Average: 8.6
10.0
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
AD
It’s easy to integrate and straightforward to understand. With it, we can create flowcharts, link data, build diagrams, and do much more. Read review
Whitney Y.
WY
availability for free version to use and not having to pay for a full version if i do not require it. Read review
Seller Details
Seller
Lucid Software Inc.
Company Website
Year Founded
2010
HQ Location
South Jordan, UT
Twitter
@LucidSoftware
14,580 Twitter followers
LinkedIn® Page
www.linkedin.com
1,327 employees on LinkedIn®
G2 Advertising
Sponsored
G2 Advertising
Get 2x conversion than Google Ads with G2 Advertising!
G2 Advertising places your product in premium positions on high-traffic pages and on targeted competitor pages to reach buyers at key comparison moments.
Learn More
CleverTap
(638)4.6 out of 5
Optimized for quick response
3rd Easiest To Use in Customer Journey Mapping software
View top Consulting Services for CleverTap
Entry Level Price:$75.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    CleverTap is the all-in-one engagement platform that helps brands unlock limitless customer lifetime value by helping them create personalized experiences to retain their most valuable customers. The

    Users
    • Product Manager
    • Marketing Manager
    Industries
    • Financial Services
    • Information Technology and Services
    Market Segment
    • 53% Mid-Market
    • 29% Small-Business
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • CleverTap features and usability ratings that predict user satisfaction
    9.0
    Ease of Admin
    Average: 8.7
    8.8
    Multiple Personas
    Average: 8.4
    8.6
    Templates
    Average: 8.6
    10.0
    What is your organization's estimated ROI on the product (payback period in months)?
    Average: 10
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Neel J.
    NJ
    Clevertap is one stop solution for all kind of D2C brands. I have been using clevertap since 3 years now and with time I have been feeling the ease... Read review
    Dennis J.
    DJ
    As a mobile application developer and user activity analyst at AllEvents, I can confidently say that CleverTap is one of the best solutions for... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    CleverTap
    Company Website
    Year Founded
    2013
    HQ Location
    Mountain View, California
    Twitter
    @CleverTap
    21,750 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    665 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

CleverTap is the all-in-one engagement platform that helps brands unlock limitless customer lifetime value by helping them create personalized experiences to retain their most valuable customers. The

Users
  • Product Manager
  • Marketing Manager
Industries
  • Financial Services
  • Information Technology and Services
Market Segment
  • 53% Mid-Market
  • 29% Small-Business
CleverTap features and usability ratings that predict user satisfaction
9.0
Ease of Admin
Average: 8.7
8.8
Multiple Personas
Average: 8.4
8.6
Templates
Average: 8.6
10.0
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
Neel J.
NJ
Clevertap is one stop solution for all kind of D2C brands. I have been using clevertap since 3 years now and with time I have been feeling the ease... Read review
Dennis J.
DJ
As a mobile application developer and user activity analyst at AllEvents, I can confidently say that CleverTap is one of the best solutions for... Read review
Seller Details
Seller
CleverTap
Company Website
Year Founded
2013
HQ Location
Mountain View, California
Twitter
@CleverTap
21,750 Twitter followers
LinkedIn® Page
www.linkedin.com
665 employees on LinkedIn®
Contentsquare
(509)4.7 out of 5
Optimized for quick response
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Contentsquare is the AI-powered, all-in-one experience intelligence platform that helps teams understand why customers engage or abandon—and what to do about it. Trusted by 2,000+ enterprise brands

    Users
    • Digital Analyst
    • Digital Experience Manager
    Industries
    • Retail
    • Apparel & Fashion
    Market Segment
    • 46% Enterprise
    • 30% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Contentsquare features and usability ratings that predict user satisfaction
    8.4
    Ease of Admin
    Average: 8.7
    7.9
    Multiple Personas
    Average: 8.4
    8.3
    Templates
    Average: 8.6
    10.0
    What is your organization's estimated ROI on the product (payback period in months)?
    Average: 10
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Justine M.
    JM
    Amazing team and partnership. I work in experimentation and I can get all insights I need very easily. Read review
    ML
    ContentSquare provides a unique way of visualising user behavior that makes identifying customer pain points during their journey much... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Contentsquare
    Company Website
    Year Founded
    2012
    HQ Location
    Paris
    Twitter
    @Contentsquare
    6,588 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,715 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Contentsquare is the AI-powered, all-in-one experience intelligence platform that helps teams understand why customers engage or abandon—and what to do about it. Trusted by 2,000+ enterprise brands

Users
  • Digital Analyst
  • Digital Experience Manager
Industries
  • Retail
  • Apparel & Fashion
Market Segment
  • 46% Enterprise
  • 30% Mid-Market
Contentsquare features and usability ratings that predict user satisfaction
8.4
Ease of Admin
Average: 8.7
7.9
Multiple Personas
Average: 8.4
8.3
Templates
Average: 8.6
10.0
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
Justine M.
JM
Amazing team and partnership. I work in experimentation and I can get all insights I need very easily. Read review
ML
ContentSquare provides a unique way of visualising user behavior that makes identifying customer pain points during their journey much... Read review
Seller Details
Seller
Contentsquare
Company Website
Year Founded
2012
HQ Location
Paris
Twitter
@Contentsquare
6,588 Twitter followers
LinkedIn® Page
www.linkedin.com
1,715 employees on LinkedIn®
Zoho CRM
(2,885)4.1 out of 5
Optimized for quick response
9th Easiest To Use in Customer Journey Mapping software
View top Consulting Services for Zoho CRM
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Zoho CRM is a cloud-based 360° customer relationship management tool that caters to business needs of mid-scale businesses to large-scale enterprises. Key features include contact management, sales fu

    Users
    • Owner
    • CEO
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 62% Small-Business
    • 32% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Zoho CRM is a customer relationship management tool that combines sales automation, analytics, and multichannel engagement to manage sales, support, and customer data under one platform.
    • Users like Zoho CRM's affordability, its seamless integration with other SaaS applications, its automation features, and its ease of use, particularly its simple and intuitive user interface.
    • Users reported issues with the cluttered interface, the steep learning curve for new users, occasional maintenance delays, and inconsistencies in customer support responsiveness.
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Zoho CRM features and usability ratings that predict user satisfaction
    8.0
    Ease of Admin
    Average: 8.7
    8.4
    Multiple Personas
    Average: 8.4
    8.4
    Templates
    Average: 8.6
    10.0
    What is your organization's estimated ROI on the product (payback period in months)?
    Average: 10
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Zoho
    Company Website
    Year Founded
    1996
    HQ Location
    Austin, TX
    Twitter
    @Zoho
    137,088 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    29,794 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Zoho CRM is a cloud-based 360° customer relationship management tool that caters to business needs of mid-scale businesses to large-scale enterprises. Key features include contact management, sales fu

Users
  • Owner
  • CEO
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 62% Small-Business
  • 32% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Zoho CRM is a customer relationship management tool that combines sales automation, analytics, and multichannel engagement to manage sales, support, and customer data under one platform.
  • Users like Zoho CRM's affordability, its seamless integration with other SaaS applications, its automation features, and its ease of use, particularly its simple and intuitive user interface.
  • Users reported issues with the cluttered interface, the steep learning curve for new users, occasional maintenance delays, and inconsistencies in customer support responsiveness.
Zoho CRM features and usability ratings that predict user satisfaction
8.0
Ease of Admin
Average: 8.7
8.4
Multiple Personas
Average: 8.4
8.4
Templates
Average: 8.6
10.0
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
Seller Details
Seller
Zoho
Company Website
Year Founded
1996
HQ Location
Austin, TX
Twitter
@Zoho
137,088 Twitter followers
LinkedIn® Page
www.linkedin.com
29,794 employees on LinkedIn®
MoEngage
(524)4.5 out of 5
Optimized for quick response
12th Easiest To Use in Customer Journey Mapping software
View top Consulting Services for MoEngage
Entry Level Price:Free Upto 10,000 Month...
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    MoEngage is an insights-led customer engagement platform trusted by 1,350+ global consumer brands, including Edelweiss, Samsung, McAfee, Flipkart, Domino’s, Nestle, Deutsche Telekom, OYO, and more.

    Users
    • Product Manager
    • Digital Marketing Manager
    Industries
    • Financial Services
    • Online Media
    Market Segment
    • 55% Mid-Market
    • 24% Small-Business
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • MoEngage features and usability ratings that predict user satisfaction
    8.8
    Ease of Admin
    Average: 8.7
    8.8
    Multiple Personas
    Average: 8.4
    8.9
    Templates
    Average: 8.6
    10.0
    What is your organization's estimated ROI on the product (payback period in months)?
    Average: 10
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Vipul S.
    VS
    - Awesome support team, quick resolution - New Features (which are relevant) - Robust Platform Read review
    Lily D.
    LD
    I think for the price they offer, their push notification, messaging segmentation & automation and analytics tools are solid. They don't have an... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    MoEngage
    Company Website
    Year Founded
    2014
    HQ Location
    San Francisco, California
    Twitter
    @moengage
    2,552 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    901 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

MoEngage is an insights-led customer engagement platform trusted by 1,350+ global consumer brands, including Edelweiss, Samsung, McAfee, Flipkart, Domino’s, Nestle, Deutsche Telekom, OYO, and more.

Users
  • Product Manager
  • Digital Marketing Manager
Industries
  • Financial Services
  • Online Media
Market Segment
  • 55% Mid-Market
  • 24% Small-Business
MoEngage features and usability ratings that predict user satisfaction
8.8
Ease of Admin
Average: 8.7
8.8
Multiple Personas
Average: 8.4
8.9
Templates
Average: 8.6
10.0
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
Vipul S.
VS
- Awesome support team, quick resolution - New Features (which are relevant) - Robust Platform Read review
Lily D.
LD
I think for the price they offer, their push notification, messaging segmentation & automation and analytics tools are solid. They don't have an... Read review
Seller Details
Seller
MoEngage
Company Website
Year Founded
2014
HQ Location
San Francisco, California
Twitter
@moengage
2,552 Twitter followers
LinkedIn® Page
www.linkedin.com
901 employees on LinkedIn®
Ortto
(622)4.4 out of 5
Optimized for quick response
Entry Level Price:Starting at $199.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Autopilot is now Ortto. Ortto, a complete marketing automation and analytics platform, empowers marketers to execute impressive campaigns that drive business growth. By combining three powerful too

    Users
    • Marketing Manager
    • CEO
    Industries
    • Marketing and Advertising
    • Computer Software
    Market Segment
    • 70% Small-Business
    • 27% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Ortto features and usability ratings that predict user satisfaction
    8.8
    Ease of Admin
    Average: 8.7
    7.9
    Multiple Personas
    Average: 8.4
    7.8
    Templates
    Average: 8.6
    10.0
    What is your organization's estimated ROI on the product (payback period in months)?
    Average: 10
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Aida S.
    AS
    For me it´s a perfect balance of price and quality. Covers the core necesities for eficient marketing automations campaigns and support team is... Read review
    Verified User in Non-Profit Organization Management
    AN
    I like that it can easily integrate with our Salesforce and that I can connect the relevant data fields to utilise for our email marketing. The... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Ortto
    Company Website
    Year Founded
    2015
    HQ Location
    Sydney, Australia
    Twitter
    @ortto
    184 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    39 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Autopilot is now Ortto. Ortto, a complete marketing automation and analytics platform, empowers marketers to execute impressive campaigns that drive business growth. By combining three powerful too

Users
  • Marketing Manager
  • CEO
Industries
  • Marketing and Advertising
  • Computer Software
Market Segment
  • 70% Small-Business
  • 27% Mid-Market
Ortto features and usability ratings that predict user satisfaction
8.8
Ease of Admin
Average: 8.7
7.9
Multiple Personas
Average: 8.4
7.8
Templates
Average: 8.6
10.0
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
Aida S.
AS
For me it´s a perfect balance of price and quality. Covers the core necesities for eficient marketing automations campaigns and support team is... Read review
Verified User in Non-Profit Organization Management
AN
I like that it can easily integrate with our Salesforce and that I can connect the relevant data fields to utilise for our email marketing. The... Read review
Seller Details
Seller
Ortto
Company Website
Year Founded
2015
HQ Location
Sydney, Australia
Twitter
@ortto
184 Twitter followers
LinkedIn® Page
www.linkedin.com
39 employees on LinkedIn®
SAS Customer Intelligence 360
(135)4.3 out of 5
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    SAS Customer Intelligence 360 is a sophisticated Customer Engagement Platform designed to assist marketers in transforming insights into actionable strategies that foster seamless and personalized cus

    Users
    No information available
    Industries
    • Marketing and Advertising
    • Banking
    Market Segment
    • 47% Mid-Market
    • 33% Enterprise
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • SAS Customer Intelligence 360 features and usability ratings that predict user satisfaction
    7.5
    Ease of Admin
    Average: 8.7
    8.3
    Multiple Personas
    Average: 8.4
    8.6
    Templates
    Average: 8.6
    10.0
    What is your organization's estimated ROI on the product (payback period in months)?
    Average: 10
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Iffat K.
    IK
    Helps us understand what customers really want. Explore actions, lets you create models, design flows, create new decisions, new rules and... Read review
    Sreenivasa Reddy N.
    SN
    SAS Customer Intelligence 360 is its ability to provide a comprehensive, unified view of customers across all channels Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    SAS Institute Inc.
    Company Website
    Year Founded
    1976
    HQ Location
    Cary, NC
    Twitter
    @SASsoftware
    61,098 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    18,238 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

SAS Customer Intelligence 360 is a sophisticated Customer Engagement Platform designed to assist marketers in transforming insights into actionable strategies that foster seamless and personalized cus

Users
No information available
Industries
  • Marketing and Advertising
  • Banking
Market Segment
  • 47% Mid-Market
  • 33% Enterprise
SAS Customer Intelligence 360 features and usability ratings that predict user satisfaction
7.5
Ease of Admin
Average: 8.7
8.3
Multiple Personas
Average: 8.4
8.6
Templates
Average: 8.6
10.0
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
Iffat K.
IK
Helps us understand what customers really want. Explore actions, lets you create models, design flows, create new decisions, new rules and... Read review
Sreenivasa Reddy N.
SN
SAS Customer Intelligence 360 is its ability to provide a comprehensive, unified view of customers across all channels Read review
Seller Details
Seller
SAS Institute Inc.
Company Website
Year Founded
1976
HQ Location
Cary, NC
Twitter
@SASsoftware
61,098 Twitter followers
LinkedIn® Page
www.linkedin.com
18,238 employees on LinkedIn®
TheyDo
(62)4.5 out of 5
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    With flexible journey mapping and a framework that links all customer insights, opportunities and solutions together, TheyDo is the single source of truth for your end-to-end customer journey. TheyDo

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 45% Enterprise
    • 31% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • TheyDo features and usability ratings that predict user satisfaction
    8.7
    Ease of Admin
    Average: 8.7
    8.6
    Multiple Personas
    Average: 8.4
    7.7
    Templates
    Average: 8.6
    10.0
    What is your organization's estimated ROI on the product (payback period in months)?
    Average: 10
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Naz H.
    NH
    The fact that they offer a generous free plan to try out the features, which is something of a rarity in B2B software these days. Read review
    Verified User in Marketing and Advertising
    AM
    Being able to map and layer insights along journeys, and in particular I thought the AI mechanism for interpretting imports was pretty nifty! It's... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    TheyDo
    Company Website
    Year Founded
    2018
    HQ Location
    Amsterdam, NL
    Twitter
    @TheyDoHQ
    295 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    109 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

With flexible journey mapping and a framework that links all customer insights, opportunities and solutions together, TheyDo is the single source of truth for your end-to-end customer journey. TheyDo

Users
No information available
Industries
No information available
Market Segment
  • 45% Enterprise
  • 31% Mid-Market
TheyDo features and usability ratings that predict user satisfaction
8.7
Ease of Admin
Average: 8.7
8.6
Multiple Personas
Average: 8.4
7.7
Templates
Average: 8.6
10.0
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
Naz H.
NH
The fact that they offer a generous free plan to try out the features, which is something of a rarity in B2B software these days. Read review
Verified User in Marketing and Advertising
AM
Being able to map and layer insights along journeys, and in particular I thought the AI mechanism for interpretting imports was pretty nifty! It's... Read review
Seller Details
Seller
TheyDo
Company Website
Year Founded
2018
HQ Location
Amsterdam, NL
Twitter
@TheyDoHQ
295 Twitter followers
LinkedIn® Page
www.linkedin.com
109 employees on LinkedIn®
Mouseflow
(689)4.6 out of 5
Optimized for quick response
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Mouseflow: Affordable Behavioral Analytics for UX Friction & CRO Mouseflow is the intuitive and affordable behavioral analytics platform that cuts the fluff to reveal the truth behind user beha

    Users
    • CEO
    • Owner
    Industries
    • Marketing and Advertising
    • Computer Software
    Market Segment
    • 68% Small-Business
    • 23% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Mouseflow features and usability ratings that predict user satisfaction
    9.0
    Ease of Admin
    Average: 8.7
    7.7
    Multiple Personas
    Average: 8.4
    7.6
    Templates
    Average: 8.6
    10.0
    What is your organization's estimated ROI on the product (payback period in months)?
    Average: 10
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Yash B.
    YB
    Cost Structure Self Serve Motion Ease of Use Configuration Read review
    JO
    I was looking for a session recording and heatmap tool that was reasonably price and easy to implement, including some detailed technical... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Mouseflow
    Company Website
    Year Founded
    2010
    HQ Location
    Copenhagen, Denmark
    Twitter
    @mouseflow
    1,753 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    62 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Mouseflow: Affordable Behavioral Analytics for UX Friction & CRO Mouseflow is the intuitive and affordable behavioral analytics platform that cuts the fluff to reveal the truth behind user beha

Users
  • CEO
  • Owner
Industries
  • Marketing and Advertising
  • Computer Software
Market Segment
  • 68% Small-Business
  • 23% Mid-Market
Mouseflow features and usability ratings that predict user satisfaction
9.0
Ease of Admin
Average: 8.7
7.7
Multiple Personas
Average: 8.4
7.6
Templates
Average: 8.6
10.0
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
Yash B.
YB
Cost Structure Self Serve Motion Ease of Use Configuration Read review
JO
I was looking for a session recording and heatmap tool that was reasonably price and easy to implement, including some detailed technical... Read review
Seller Details
Seller
Mouseflow
Company Website
Year Founded
2010
HQ Location
Copenhagen, Denmark
Twitter
@mouseflow
1,753 Twitter followers
LinkedIn® Page
www.linkedin.com
62 employees on LinkedIn®
Flowmapp
(95)4.7 out of 5
13th Easiest To Use in Customer Journey Mapping software
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    AI-driven platform for planning, pitching and selling websites. 💻 Generate full pack of visuals for a website sales proposal: Brief, Sitemap creation, Content, Wireframes, User Flow, Project costs,

    Users
    No information available
    Industries
    • Design
    • Computer Software
    Market Segment
    • 79% Small-Business
    • 13% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Flowmapp features and usability ratings that predict user satisfaction
    9.1
    Ease of Admin
    Average: 8.7
    8.3
    Multiple Personas
    Average: 8.4
    8.3
    Templates
    Average: 8.6
    8.9
    What is your organization's estimated ROI on the product (payback period in months)?
    Average: 10
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Ben H.
    BH
    Clearly designed by people who understand the value and application of things like personas, user flows etc. Easy to export which is an essential... Read review
    KA
    I've tried many different services but haven't found any as easy to use or as simple for clients to use than FlowMapp. I use it for generating... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    FlowMapp
    Year Founded
    2017
    HQ Location
    Belgrade, Serbia
    Twitter
    @flowmapp
    1,548 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    5 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

AI-driven platform for planning, pitching and selling websites. 💻 Generate full pack of visuals for a website sales proposal: Brief, Sitemap creation, Content, Wireframes, User Flow, Project costs,

Users
No information available
Industries
  • Design
  • Computer Software
Market Segment
  • 79% Small-Business
  • 13% Mid-Market
Flowmapp features and usability ratings that predict user satisfaction
9.1
Ease of Admin
Average: 8.7
8.3
Multiple Personas
Average: 8.4
8.3
Templates
Average: 8.6
8.9
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
Ben H.
BH
Clearly designed by people who understand the value and application of things like personas, user flows etc. Easy to export which is an essential... Read review
KA
I've tried many different services but haven't found any as easy to use or as simple for clients to use than FlowMapp. I use it for generating... Read review
Seller Details
Seller
FlowMapp
Year Founded
2017
HQ Location
Belgrade, Serbia
Twitter
@flowmapp
1,548 Twitter followers
LinkedIn® Page
www.linkedin.com
5 employees on LinkedIn®
Treasure Data Customer Data Platform
(164)4.5 out of 5
Optimized for quick response
Free trial available
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Treasure Data is a comprehensive enterprise customer data platform (CDP) solution designed to assist organizations in harnessing the full potential of their customer data. By integrating both batch an

    Users
    • Data Engineer
    Industries
    • Marketing and Advertising
    • Food & Beverages
    Market Segment
    • 40% Enterprise
    • 36% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Treasure Data Customer Data Platform features and usability ratings that predict user satisfaction
    8.4
    Ease of Admin
    Average: 8.7
    8.1
    Multiple Personas
    Average: 8.4
    7.4
    Templates
    Average: 8.6
    10.0
    What is your organization's estimated ROI on the product (payback period in months)?
    Average: 10
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Abhijeet S.
    AS
    It's usability and features makes the performance hassle free Read review
    Deepak Y.
    DY
    There are many features of TD but if I have to name one as data engineer is its ablility to ingest data from multiple sources through import... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Treasure Data
    Company Website
    Year Founded
    2011
    HQ Location
    Mountain View, CA
    Twitter
    @treasuredata
    7,920 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    507 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Treasure Data is a comprehensive enterprise customer data platform (CDP) solution designed to assist organizations in harnessing the full potential of their customer data. By integrating both batch an

Users
  • Data Engineer
Industries
  • Marketing and Advertising
  • Food & Beverages
Market Segment
  • 40% Enterprise
  • 36% Mid-Market
Treasure Data Customer Data Platform features and usability ratings that predict user satisfaction
8.4
Ease of Admin
Average: 8.7
8.1
Multiple Personas
Average: 8.4
7.4
Templates
Average: 8.6
10.0
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
Abhijeet S.
AS
It's usability and features makes the performance hassle free Read review
Deepak Y.
DY
There are many features of TD but if I have to name one as data engineer is its ablility to ingest data from multiple sources through import... Read review
Seller Details
Seller
Treasure Data
Company Website
Year Founded
2011
HQ Location
Mountain View, CA
Twitter
@treasuredata
7,920 Twitter followers
LinkedIn® Page
www.linkedin.com
507 employees on LinkedIn®
UXPressia
(36)4.5 out of 5
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    UXPressia is a collaborative customer experience mapping platform. It helps teams create, organize, and scale customer journey maps, personas, and service blueprints in a shared workspace. The plat

    Users
    No information available
    Industries
    • Higher Education
    Market Segment
    • 56% Small-Business
    • 25% Enterprise
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • UXPressia features and usability ratings that predict user satisfaction
    8.5
    Ease of Admin
    Average: 8.7
    9.1
    Multiple Personas
    Average: 8.4
    8.7
    Templates
    Average: 8.6
    6.7
    What is your organization's estimated ROI on the product (payback period in months)?
    Average: 10
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Verified User in Design
    CD
    We have been using the tool for the last couple of years, when working with our clients. Generally the client love the tool, as it has a very clean... Read review
    Verified User in Higher Education
    UH
    Simple website to navigate through customer journey. Couple fo sample templates help to create the journey view. Free tier without credit card is... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    UXPressia
    Year Founded
    2015
    HQ Location
    San Mateo, California
    Twitter
    @UXPressia
    848 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    11 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

UXPressia is a collaborative customer experience mapping platform. It helps teams create, organize, and scale customer journey maps, personas, and service blueprints in a shared workspace. The plat

Users
No information available
Industries
  • Higher Education
Market Segment
  • 56% Small-Business
  • 25% Enterprise
UXPressia features and usability ratings that predict user satisfaction
8.5
Ease of Admin
Average: 8.7
9.1
Multiple Personas
Average: 8.4
8.7
Templates
Average: 8.6
6.7
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
Verified User in Design
CD
We have been using the tool for the last couple of years, when working with our clients. Generally the client love the tool, as it has a very clean... Read review
Verified User in Higher Education
UH
Simple website to navigate through customer journey. Couple fo sample templates help to create the journey view. Free tier without credit card is... Read review
Seller Details
Seller
UXPressia
Year Founded
2015
HQ Location
San Mateo, California
Twitter
@UXPressia
848 Twitter followers
LinkedIn® Page
www.linkedin.com
11 employees on LinkedIn®
Pushwoosh
(46)4.4 out of 5
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Pushwoosh, a trusted omnichannel customer engagement platform for mobile growth, is utilized by over 80,000 businesses globally across diverse industries, including India Today, Media24, Payit, Gismar

    Users
    No information available
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 61% Small-Business
    • 30% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Pushwoosh features and usability ratings that predict user satisfaction
    8.3
    Ease of Admin
    Average: 8.7
    7.5
    Multiple Personas
    Average: 8.4
    8.3
    Templates
    Average: 8.6
    1.7
    What is your organization's estimated ROI on the product (payback period in months)?
    Average: 10
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Verified User in Marketing and Advertising
    UM
    Behavior-triggered push notifications and emails, segmentation, personalized communications there is a lot of things that can be done with this.... Read review
    Omar Alejandro H.
    OH
    This tool is essential when sending notifications to computers and mobile devices and applications. It provides an intuitive system through which... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Pushwoosh
    Year Founded
    2014
    HQ Location
    Rockville, MD
    Twitter
    @Pushwoosh
    900 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    50 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Pushwoosh, a trusted omnichannel customer engagement platform for mobile growth, is utilized by over 80,000 businesses globally across diverse industries, including India Today, Media24, Payit, Gismar

Users
No information available
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 61% Small-Business
  • 30% Mid-Market
Pushwoosh features and usability ratings that predict user satisfaction
8.3
Ease of Admin
Average: 8.7
7.5
Multiple Personas
Average: 8.4
8.3
Templates
Average: 8.6
1.7
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
Verified User in Marketing and Advertising
UM
Behavior-triggered push notifications and emails, segmentation, personalized communications there is a lot of things that can be done with this.... Read review
Omar Alejandro H.
OH
This tool is essential when sending notifications to computers and mobile devices and applications. It provides an intuitive system through which... Read review
Seller Details
Seller
Pushwoosh
Year Founded
2014
HQ Location
Rockville, MD
Twitter
@Pushwoosh
900 Twitter followers
LinkedIn® Page
www.linkedin.com
50 employees on LinkedIn®
Trendemon
(90)4.6 out of 5
Free trial available
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Trendemon is a Web Personalization & Account-Based Orchestration solution – A goal-based journey orchestration platform is the main hub used to understand the customer journey and deliver personal

    Users
    No information available
    Industries
    • Computer Software
    • Computer & Network Security
    Market Segment
    • 51% Mid-Market
    • 27% Enterprise
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Trendemon features and usability ratings that predict user satisfaction
    9.0
    Ease of Admin
    Average: 8.7
    7.2
    Multiple Personas
    Average: 8.4
    8.1
    Templates
    Average: 8.6
    10.0
    What is your organization's estimated ROI on the product (payback period in months)?
    Average: 10
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Megan D.
    MD
    We use TrenDemon for measuring content effectiveness, increasing conversions from website visitors and analyzing web visitor behavior. It pays for... Read review
    Asaf W.
    AW
    Great tool, with great features: Targeting, reporting, content recommendations... Amazing people!!! Always there to help you and guide you and... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Trendemon
    Year Founded
    2015
    HQ Location
    Netanya, Israel
    Twitter
    @Trendemon
    1,265 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    18 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Trendemon is a Web Personalization & Account-Based Orchestration solution – A goal-based journey orchestration platform is the main hub used to understand the customer journey and deliver personal

Users
No information available
Industries
  • Computer Software
  • Computer & Network Security
Market Segment
  • 51% Mid-Market
  • 27% Enterprise
Trendemon features and usability ratings that predict user satisfaction
9.0
Ease of Admin
Average: 8.7
7.2
Multiple Personas
Average: 8.4
8.1
Templates
Average: 8.6
10.0
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
Megan D.
MD
We use TrenDemon for measuring content effectiveness, increasing conversions from website visitors and analyzing web visitor behavior. It pays for... Read review
Asaf W.
AW
Great tool, with great features: Targeting, reporting, content recommendations... Amazing people!!! Always there to help you and guide you and... Read review
Seller Details
Seller
Trendemon
Year Founded
2015
HQ Location
Netanya, Israel
Twitter
@Trendemon
1,265 Twitter followers
LinkedIn® Page
www.linkedin.com
18 employees on LinkedIn®