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Top Free Customer Journey Mapping Tools

Check out our list of free Customer Journey Mapping Tools. Products featured on this list are the ones that offer a free trial version. As with most free versions, there are limitations, typically time or features.

If you'd like to see more products and to evaluate additional feature options, compare all Customer Journey Mapping Tools to ensure you get the right product.

View Free Customer Journey Mapping Tools

G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.
34 Customer Journey Mapping Products Available
View all Customer Journey Mapping Tools
View all Customer Journey Mapping Tools
Miro
(10,648)4.7 out of 5
Optimized for quick response
6th Easiest To Use in Customer Journey Mapping software
View top Consulting Services for Miro
Save to My Lists
Free trial available
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Miro is the AI Innovation Workspace that brings teams and AI together to plan, co-create, and build the next big thing faster. Cross-functional teams flow from early discovery to final delivery on a s

    Users
    • Product Manager
    • Project Manager
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 41% Small-Business
    • 30% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Miro features and usability ratings that predict user satisfaction
    8.6
    Ease of Admin
    Average: 8.7
    8.3
    Multiple Personas
    Average: 8.4
    8.5
    Templates
    Average: 8.6
    10.0
    What is your organization's estimated ROI on the product (payback period in months)?
    Average: 10
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Tye B.
    TB
    Of all the 'whiteboard' apps I've used, including the free ones that come from Apple and Microsoft and Zoom, Miro consistently is easier and more... Read review
    philipp w.
    PW
    I find Miro to be the perfect tool for remote work, enhancing the experience even beyond the traditional office setting. The platform excels in... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Miro
    Company Website
    Year Founded
    2011
    HQ Location
    San Francisco, California
    Twitter
    @MiroHQ
    38,448 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    2,376 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Miro is the AI Innovation Workspace that brings teams and AI together to plan, co-create, and build the next big thing faster. Cross-functional teams flow from early discovery to final delivery on a s

Users
  • Product Manager
  • Project Manager
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 41% Small-Business
  • 30% Mid-Market
Miro features and usability ratings that predict user satisfaction
8.6
Ease of Admin
Average: 8.7
8.3
Multiple Personas
Average: 8.4
8.5
Templates
Average: 8.6
10.0
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
Tye B.
TB
Of all the 'whiteboard' apps I've used, including the free ones that come from Apple and Microsoft and Zoom, Miro consistently is easier and more... Read review
philipp w.
PW
I find Miro to be the perfect tool for remote work, enhancing the experience even beyond the traditional office setting. The platform excels in... Read review
Seller Details
Seller
Miro
Company Website
Year Founded
2011
HQ Location
San Francisco, California
Twitter
@MiroHQ
38,448 Twitter followers
LinkedIn® Page
www.linkedin.com
2,376 employees on LinkedIn®
Lucid Visual Collaboration Suite
(7,464)4.5 out of 5
Optimized for quick response
8th Easiest To Use in Customer Journey Mapping software
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Lucid is a Work Acceleration Platform powered by visual collaboration. Its enterprise offering is the Lucid Visual Collaboration Suite, which combines Lucidchart for intelligent diagramming and Lucids

    Users
    • Software Engineer
    • Product Manager
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 39% Small-Business
    • 34% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Lucid Visual Collaboration Suite features and usability ratings that predict user satisfaction
    9.0
    Ease of Admin
    Average: 8.7
    8.1
    Multiple Personas
    Average: 8.4
    8.6
    Templates
    Average: 8.6
    10.0
    What is your organization's estimated ROI on the product (payback period in months)?
    Average: 10
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Gaurav K.
    GK
    I find Lucid Visual Collaboration Suite to be a fantastic tool for turning complex ideas into easy-to-understand visual diagrams, which... Read review
    Verified User in Information Technology and Services
    UI
    The software is user-friendly and allows me to create even complex flow charts effortlessly thanks to its intuitive drag-and-drop interface. Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Lucid Software Inc.
    Company Website
    Year Founded
    2010
    HQ Location
    South Jordan, UT
    Twitter
    @LucidSoftware
    14,634 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,315 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Lucid is a Work Acceleration Platform powered by visual collaboration. Its enterprise offering is the Lucid Visual Collaboration Suite, which combines Lucidchart for intelligent diagramming and Lucids

Users
  • Software Engineer
  • Product Manager
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 39% Small-Business
  • 34% Mid-Market
Lucid Visual Collaboration Suite features and usability ratings that predict user satisfaction
9.0
Ease of Admin
Average: 8.7
8.1
Multiple Personas
Average: 8.4
8.6
Templates
Average: 8.6
10.0
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
Gaurav K.
GK
I find Lucid Visual Collaboration Suite to be a fantastic tool for turning complex ideas into easy-to-understand visual diagrams, which... Read review
Verified User in Information Technology and Services
UI
The software is user-friendly and allows me to create even complex flow charts effortlessly thanks to its intuitive drag-and-drop interface. Read review
Seller Details
Seller
Lucid Software Inc.
Company Website
Year Founded
2010
HQ Location
South Jordan, UT
Twitter
@LucidSoftware
14,634 Twitter followers
LinkedIn® Page
www.linkedin.com
1,315 employees on LinkedIn®

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CleverTap
(630)4.6 out of 5
Optimized for quick response
3rd Easiest To Use in Customer Journey Mapping software
View top Consulting Services for CleverTap
Save to My Lists
Entry Level Price:$75.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    CleverTap is the all-in-one engagement platform that helps brands unlock limitless customer lifetime value by helping them create personalized experiences to retain their most valuable customers. The

    Users
    • Product Manager
    • Marketing Manager
    Industries
    • Financial Services
    • Information Technology and Services
    Market Segment
    • 53% Mid-Market
    • 29% Small-Business
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • CleverTap features and usability ratings that predict user satisfaction
    9.0
    Ease of Admin
    Average: 8.7
    8.8
    Multiple Personas
    Average: 8.4
    8.6
    Templates
    Average: 8.6
    10.0
    What is your organization's estimated ROI on the product (payback period in months)?
    Average: 10
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Neel J.
    NJ
    Clevertap is one stop solution for all kind of D2C brands. I have been using clevertap since 3 years now and with time I have been feeling the ease... Read review
    Dennis J.
    DJ
    As a mobile application developer and user activity analyst at AllEvents, I can confidently say that CleverTap is one of the best solutions for... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    CleverTap
    Company Website
    Year Founded
    2013
    HQ Location
    Mountain View, California
    Twitter
    @CleverTap
    21,812 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    660 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

CleverTap is the all-in-one engagement platform that helps brands unlock limitless customer lifetime value by helping them create personalized experiences to retain their most valuable customers. The

Users
  • Product Manager
  • Marketing Manager
Industries
  • Financial Services
  • Information Technology and Services
Market Segment
  • 53% Mid-Market
  • 29% Small-Business
CleverTap features and usability ratings that predict user satisfaction
9.0
Ease of Admin
Average: 8.7
8.8
Multiple Personas
Average: 8.4
8.6
Templates
Average: 8.6
10.0
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
Neel J.
NJ
Clevertap is one stop solution for all kind of D2C brands. I have been using clevertap since 3 years now and with time I have been feeling the ease... Read review
Dennis J.
DJ
As a mobile application developer and user activity analyst at AllEvents, I can confidently say that CleverTap is one of the best solutions for... Read review
Seller Details
Seller
CleverTap
Company Website
Year Founded
2013
HQ Location
Mountain View, California
Twitter
@CleverTap
21,812 Twitter followers
LinkedIn® Page
www.linkedin.com
660 employees on LinkedIn®
Contentsquare
(483)4.6 out of 5
Optimized for quick response
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Contentsquare is the AI-powered, all-in-one experience intelligence platform that helps teams understand why customers engage or abandon—and what to do about it. Trusted by 2,000+ enterprise brands

    Users
    • Web Analyst
    • Digital Analyst
    Industries
    • Retail
    • Apparel & Fashion
    Market Segment
    • 48% Enterprise
    • 31% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Contentsquare features and usability ratings that predict user satisfaction
    8.4
    Ease of Admin
    Average: 8.7
    7.9
    Multiple Personas
    Average: 8.4
    8.2
    Templates
    Average: 8.6
    10.0
    What is your organization's estimated ROI on the product (payback period in months)?
    Average: 10
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Justine M.
    JM
    Amazing team and partnership. I work in experimentation and I can get all insights I need very easily. Read review
    ML
    ContentSquare provides a unique way of visualising user behavior that makes identifying customer pain points during their journey much... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Contentsquare
    Company Website
    Year Founded
    2012
    HQ Location
    Paris
    Twitter
    @Contentsquare
    6,620 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,875 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Contentsquare is the AI-powered, all-in-one experience intelligence platform that helps teams understand why customers engage or abandon—and what to do about it. Trusted by 2,000+ enterprise brands

Users
  • Web Analyst
  • Digital Analyst
Industries
  • Retail
  • Apparel & Fashion
Market Segment
  • 48% Enterprise
  • 31% Mid-Market
Contentsquare features and usability ratings that predict user satisfaction
8.4
Ease of Admin
Average: 8.7
7.9
Multiple Personas
Average: 8.4
8.2
Templates
Average: 8.6
10.0
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
Justine M.
JM
Amazing team and partnership. I work in experimentation and I can get all insights I need very easily. Read review
ML
ContentSquare provides a unique way of visualising user behavior that makes identifying customer pain points during their journey much... Read review
Seller Details
Seller
Contentsquare
Company Website
Year Founded
2012
HQ Location
Paris
Twitter
@Contentsquare
6,620 Twitter followers
LinkedIn® Page
www.linkedin.com
1,875 employees on LinkedIn®
Zoho CRM
(2,821)4.1 out of 5
Optimized for quick response
9th Easiest To Use in Customer Journey Mapping software
View top Consulting Services for Zoho CRM
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Zoho CRM is a cloud-based 360° customer relationship management tool that caters to business needs of mid-scale businesses to large-scale enterprises. Key features include contact management, sales fu

    Users
    • Owner
    • CEO
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 62% Small-Business
    • 32% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Zoho CRM is a cloud-based platform designed to manage business sales and customer service, enabling tracking and interaction with customers and automation of tasks.
    • Reviewers frequently mention the platform's ability to capture leads from multiple sources, automate tasks, handle various communication channels, and provide real-time analytics and insights for informed decision-making.
    • Users mentioned that the onboarding process could be more inviting, the setup process involves many steps, and there are restrictions on editing fields within accounts when using the free version.
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Zoho CRM features and usability ratings that predict user satisfaction
    8.0
    Ease of Admin
    Average: 8.7
    8.3
    Multiple Personas
    Average: 8.4
    8.4
    Templates
    Average: 8.6
    10.0
    What is your organization's estimated ROI on the product (payback period in months)?
    Average: 10
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Zoho
    Company Website
    Year Founded
    1996
    HQ Location
    Austin, TX
    Twitter
    @Zoho
    136,151 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    28,103 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Zoho CRM is a cloud-based 360° customer relationship management tool that caters to business needs of mid-scale businesses to large-scale enterprises. Key features include contact management, sales fu

Users
  • Owner
  • CEO
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 62% Small-Business
  • 32% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Zoho CRM is a cloud-based platform designed to manage business sales and customer service, enabling tracking and interaction with customers and automation of tasks.
  • Reviewers frequently mention the platform's ability to capture leads from multiple sources, automate tasks, handle various communication channels, and provide real-time analytics and insights for informed decision-making.
  • Users mentioned that the onboarding process could be more inviting, the setup process involves many steps, and there are restrictions on editing fields within accounts when using the free version.
Zoho CRM features and usability ratings that predict user satisfaction
8.0
Ease of Admin
Average: 8.7
8.3
Multiple Personas
Average: 8.4
8.4
Templates
Average: 8.6
10.0
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
Seller Details
Seller
Zoho
Company Website
Year Founded
1996
HQ Location
Austin, TX
Twitter
@Zoho
136,151 Twitter followers
LinkedIn® Page
www.linkedin.com
28,103 employees on LinkedIn®
MoEngage
(516)4.5 out of 5
Optimized for quick response
12th Easiest To Use in Customer Journey Mapping software
View top Consulting Services for MoEngage
Save to My Lists
Entry Level Price:Free Upto 10,000 Month...
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    MoEngage is an insights-led customer engagement platform trusted by 1,350+ global consumer brands, including Edelweiss, Samsung, McAfee, Flipkart, Domino’s, Nestle, Deutsche Telekom, OYO, and more.

    Users
    • Product Manager
    • Digital Marketing Manager
    Industries
    • Financial Services
    • Online Media
    Market Segment
    • 55% Mid-Market
    • 24% Small-Business
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • MoEngage features and usability ratings that predict user satisfaction
    8.8
    Ease of Admin
    Average: 8.7
    8.8
    Multiple Personas
    Average: 8.4
    8.9
    Templates
    Average: 8.6
    10.0
    What is your organization's estimated ROI on the product (payback period in months)?
    Average: 10
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Vipul S.
    VS
    - Awesome support team, quick resolution - New Features (which are relevant) - Robust Platform Read review
    Lily D.
    LD
    I think for the price they offer, their push notification, messaging segmentation & automation and analytics tools are solid. They don't have an... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    MoEngage
    Company Website
    Year Founded
    2014
    HQ Location
    San Francisco, California
    Twitter
    @moengage
    2,540 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    873 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

MoEngage is an insights-led customer engagement platform trusted by 1,350+ global consumer brands, including Edelweiss, Samsung, McAfee, Flipkart, Domino’s, Nestle, Deutsche Telekom, OYO, and more.

Users
  • Product Manager
  • Digital Marketing Manager
Industries
  • Financial Services
  • Online Media
Market Segment
  • 55% Mid-Market
  • 24% Small-Business
MoEngage features and usability ratings that predict user satisfaction
8.8
Ease of Admin
Average: 8.7
8.8
Multiple Personas
Average: 8.4
8.9
Templates
Average: 8.6
10.0
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
Vipul S.
VS
- Awesome support team, quick resolution - New Features (which are relevant) - Robust Platform Read review
Lily D.
LD
I think for the price they offer, their push notification, messaging segmentation & automation and analytics tools are solid. They don't have an... Read review
Seller Details
Seller
MoEngage
Company Website
Year Founded
2014
HQ Location
San Francisco, California
Twitter
@moengage
2,540 Twitter followers
LinkedIn® Page
www.linkedin.com
873 employees on LinkedIn®
Ortto
(616)4.4 out of 5
Optimized for quick response
Save to My Lists
Entry Level Price:Starting at $199.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Autopilot is now Ortto. Ortto, a complete marketing automation and analytics platform, empowers marketers to execute impressive campaigns that drive business growth. By combining three powerful too

    Users
    • Marketing Manager
    • CEO
    Industries
    • Marketing and Advertising
    • Computer Software
    Market Segment
    • 71% Small-Business
    • 27% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Ortto features and usability ratings that predict user satisfaction
    8.8
    Ease of Admin
    Average: 8.7
    8.0
    Multiple Personas
    Average: 8.4
    7.8
    Templates
    Average: 8.6
    10.0
    What is your organization's estimated ROI on the product (payback period in months)?
    Average: 10
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Aida S.
    AS
    For me it´s a perfect balance of price and quality. Covers the core necesities for eficient marketing automations campaigns and support team is... Read review
    Verified User in Non-Profit Organization Management
    AN
    I like that it can easily integrate with our Salesforce and that I can connect the relevant data fields to utilise for our email marketing. The... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Ortto
    Company Website
    Year Founded
    2015
    HQ Location
    Sydney, Australia
    Twitter
    @ortto
    186 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    39 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Autopilot is now Ortto. Ortto, a complete marketing automation and analytics platform, empowers marketers to execute impressive campaigns that drive business growth. By combining three powerful too

Users
  • Marketing Manager
  • CEO
Industries
  • Marketing and Advertising
  • Computer Software
Market Segment
  • 71% Small-Business
  • 27% Mid-Market
Ortto features and usability ratings that predict user satisfaction
8.8
Ease of Admin
Average: 8.7
8.0
Multiple Personas
Average: 8.4
7.8
Templates
Average: 8.6
10.0
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
Aida S.
AS
For me it´s a perfect balance of price and quality. Covers the core necesities for eficient marketing automations campaigns and support team is... Read review
Verified User in Non-Profit Organization Management
AN
I like that it can easily integrate with our Salesforce and that I can connect the relevant data fields to utilise for our email marketing. The... Read review
Seller Details
Seller
Ortto
Company Website
Year Founded
2015
HQ Location
Sydney, Australia
Twitter
@ortto
186 Twitter followers
LinkedIn® Page
www.linkedin.com
39 employees on LinkedIn®
SAS Customer Intelligence 360
(133)4.3 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    SAS Customer Intelligence 360 is a sophisticated Customer Engagement Platform designed to assist marketers in transforming insights into actionable strategies that foster seamless and personalized cus

    Users
    No information available
    Industries
    • Marketing and Advertising
    • Banking
    Market Segment
    • 47% Mid-Market
    • 32% Enterprise
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • SAS Customer Intelligence 360 features and usability ratings that predict user satisfaction
    7.5
    Ease of Admin
    Average: 8.7
    8.3
    Multiple Personas
    Average: 8.4
    8.6
    Templates
    Average: 8.6
    10.0
    What is your organization's estimated ROI on the product (payback period in months)?
    Average: 10
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Iffat K.
    IK
    Helps us understand what customers really want. Explore actions, lets you create models, design flows, create new decisions, new rules and... Read review
    Sreenivasa Reddy N.
    SN
    SAS Customer Intelligence 360 is its ability to provide a comprehensive, unified view of customers across all channels Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    SAS Institute Inc.
    Company Website
    Year Founded
    1976
    HQ Location
    Cary, NC
    Twitter
    @SASsoftware
    61,347 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    18,116 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

SAS Customer Intelligence 360 is a sophisticated Customer Engagement Platform designed to assist marketers in transforming insights into actionable strategies that foster seamless and personalized cus

Users
No information available
Industries
  • Marketing and Advertising
  • Banking
Market Segment
  • 47% Mid-Market
  • 32% Enterprise
SAS Customer Intelligence 360 features and usability ratings that predict user satisfaction
7.5
Ease of Admin
Average: 8.7
8.3
Multiple Personas
Average: 8.4
8.6
Templates
Average: 8.6
10.0
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
Iffat K.
IK
Helps us understand what customers really want. Explore actions, lets you create models, design flows, create new decisions, new rules and... Read review
Sreenivasa Reddy N.
SN
SAS Customer Intelligence 360 is its ability to provide a comprehensive, unified view of customers across all channels Read review
Seller Details
Seller
SAS Institute Inc.
Company Website
Year Founded
1976
HQ Location
Cary, NC
Twitter
@SASsoftware
61,347 Twitter followers
LinkedIn® Page
www.linkedin.com
18,116 employees on LinkedIn®
TheyDo
(61)4.5 out of 5
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    With flexible journey mapping and a framework that links all customer insights, opportunities and solutions together, TheyDo is the single source of truth for your end-to-end customer journey. TheyDo

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 44% Enterprise
    • 31% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • TheyDo features and usability ratings that predict user satisfaction
    8.7
    Ease of Admin
    Average: 8.7
    8.6
    Multiple Personas
    Average: 8.4
    7.7
    Templates
    Average: 8.6
    10.0
    What is your organization's estimated ROI on the product (payback period in months)?
    Average: 10
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Naz H.
    NH
    The fact that they offer a generous free plan to try out the features, which is something of a rarity in B2B software these days. Read review
    Verified User in Marketing and Advertising
    AM
    Being able to map and layer insights along journeys, and in particular I thought the AI mechanism for interpretting imports was pretty nifty! It's... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    TheyDo
    Company Website
    Year Founded
    2018
    HQ Location
    Amsterdam, NL
    Twitter
    @TheyDoHQ
    305 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    102 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

With flexible journey mapping and a framework that links all customer insights, opportunities and solutions together, TheyDo is the single source of truth for your end-to-end customer journey. TheyDo

Users
No information available
Industries
No information available
Market Segment
  • 44% Enterprise
  • 31% Mid-Market
TheyDo features and usability ratings that predict user satisfaction
8.7
Ease of Admin
Average: 8.7
8.6
Multiple Personas
Average: 8.4
7.7
Templates
Average: 8.6
10.0
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
Naz H.
NH
The fact that they offer a generous free plan to try out the features, which is something of a rarity in B2B software these days. Read review
Verified User in Marketing and Advertising
AM
Being able to map and layer insights along journeys, and in particular I thought the AI mechanism for interpretting imports was pretty nifty! It's... Read review
Seller Details
Seller
TheyDo
Company Website
Year Founded
2018
HQ Location
Amsterdam, NL
Twitter
@TheyDoHQ
305 Twitter followers
LinkedIn® Page
www.linkedin.com
102 employees on LinkedIn®
Mouseflow
(689)4.6 out of 5
Optimized for quick response
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Mouseflow: Affordable Behavioral Analytics for UX Friction & CRO Mouseflow is the intuitive and affordable behavioral analytics platform that cuts the fluff to reveal the truth behind user beha

    Users
    • CEO
    • Owner
    Industries
    • Marketing and Advertising
    • Computer Software
    Market Segment
    • 68% Small-Business
    • 23% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Mouseflow features and usability ratings that predict user satisfaction
    9.0
    Ease of Admin
    Average: 8.7
    7.7
    Multiple Personas
    Average: 8.4
    7.6
    Templates
    Average: 8.6
    10.0
    What is your organization's estimated ROI on the product (payback period in months)?
    Average: 10
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Yash B.
    YB
    Cost Structure Self Serve Motion Ease of Use Configuration Read review
    JO
    I was looking for a session recording and heatmap tool that was reasonably price and easy to implement, including some detailed technical... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Mouseflow
    Company Website
    Year Founded
    2010
    HQ Location
    Copenhagen, Denmark
    Twitter
    @mouseflow
    1,771 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    60 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Mouseflow: Affordable Behavioral Analytics for UX Friction & CRO Mouseflow is the intuitive and affordable behavioral analytics platform that cuts the fluff to reveal the truth behind user beha

Users
  • CEO
  • Owner
Industries
  • Marketing and Advertising
  • Computer Software
Market Segment
  • 68% Small-Business
  • 23% Mid-Market
Mouseflow features and usability ratings that predict user satisfaction
9.0
Ease of Admin
Average: 8.7
7.7
Multiple Personas
Average: 8.4
7.6
Templates
Average: 8.6
10.0
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
Yash B.
YB
Cost Structure Self Serve Motion Ease of Use Configuration Read review
JO
I was looking for a session recording and heatmap tool that was reasonably price and easy to implement, including some detailed technical... Read review
Seller Details
Seller
Mouseflow
Company Website
Year Founded
2010
HQ Location
Copenhagen, Denmark
Twitter
@mouseflow
1,771 Twitter followers
LinkedIn® Page
www.linkedin.com
60 employees on LinkedIn®
UXPressia
(36)4.5 out of 5
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    UXPressia is a collaborative customer experience mapping platform that allows you to сreate, export, and share customer journey maps, personas, and impact maps online. The toolset is simple for begin

    Users
    No information available
    Industries
    • Higher Education
    Market Segment
    • 56% Small-Business
    • 25% Enterprise
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • UXPressia features and usability ratings that predict user satisfaction
    8.5
    Ease of Admin
    Average: 8.7
    9.1
    Multiple Personas
    Average: 8.4
    8.7
    Templates
    Average: 8.6
    6.7
    What is your organization's estimated ROI on the product (payback period in months)?
    Average: 10
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Verified User in Design
    CD
    We have been using the tool for the last couple of years, when working with our clients. Generally the client love the tool, as it has a very clean... Read review
    Verified User in Higher Education
    UH
    Simple website to navigate through customer journey. Couple fo sample templates help to create the journey view. Free tier without credit card is... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    UXPressia
    Year Founded
    2015
    HQ Location
    San Mateo, California
    Twitter
    @UXPressia
    851 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    10 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

UXPressia is a collaborative customer experience mapping platform that allows you to сreate, export, and share customer journey maps, personas, and impact maps online. The toolset is simple for begin

Users
No information available
Industries
  • Higher Education
Market Segment
  • 56% Small-Business
  • 25% Enterprise
UXPressia features and usability ratings that predict user satisfaction
8.5
Ease of Admin
Average: 8.7
9.1
Multiple Personas
Average: 8.4
8.7
Templates
Average: 8.6
6.7
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
Verified User in Design
CD
We have been using the tool for the last couple of years, when working with our clients. Generally the client love the tool, as it has a very clean... Read review
Verified User in Higher Education
UH
Simple website to navigate through customer journey. Couple fo sample templates help to create the journey view. Free tier without credit card is... Read review
Seller Details
Seller
UXPressia
Year Founded
2015
HQ Location
San Mateo, California
Twitter
@UXPressia
851 Twitter followers
LinkedIn® Page
www.linkedin.com
10 employees on LinkedIn®
Flowmapp
(89)4.7 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    AI-driven platform for planning, pitching and selling websites. 💻 Generate full pack of visuals for a website sales proposal: Brief, Sitemap creation, Content, Wireframes, User Flow, Project costs,

    Users
    No information available
    Industries
    • Design
    • Computer Software
    Market Segment
    • 81% Small-Business
    • 13% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Flowmapp features and usability ratings that predict user satisfaction
    9.0
    Ease of Admin
    Average: 8.7
    8.3
    Multiple Personas
    Average: 8.4
    8.3
    Templates
    Average: 8.6
    10.0
    What is your organization's estimated ROI on the product (payback period in months)?
    Average: 10
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Ben H.
    BH
    Clearly designed by people who understand the value and application of things like personas, user flows etc. Easy to export which is an essential... Read review
    KA
    I've tried many different services but haven't found any as easy to use or as simple for clients to use than FlowMapp. I use it for generating... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    FlowMapp
    Year Founded
    2017
    HQ Location
    Belgrade, Serbia
    Twitter
    @flowmapp
    1,537 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    6 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

AI-driven platform for planning, pitching and selling websites. 💻 Generate full pack of visuals for a website sales proposal: Brief, Sitemap creation, Content, Wireframes, User Flow, Project costs,

Users
No information available
Industries
  • Design
  • Computer Software
Market Segment
  • 81% Small-Business
  • 13% Mid-Market
Flowmapp features and usability ratings that predict user satisfaction
9.0
Ease of Admin
Average: 8.7
8.3
Multiple Personas
Average: 8.4
8.3
Templates
Average: 8.6
10.0
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
Ben H.
BH
Clearly designed by people who understand the value and application of things like personas, user flows etc. Easy to export which is an essential... Read review
KA
I've tried many different services but haven't found any as easy to use or as simple for clients to use than FlowMapp. I use it for generating... Read review
Seller Details
Seller
FlowMapp
Year Founded
2017
HQ Location
Belgrade, Serbia
Twitter
@flowmapp
1,537 Twitter followers
LinkedIn® Page
www.linkedin.com
6 employees on LinkedIn®
Pushwoosh
(46)4.4 out of 5
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Pushwoosh, a trusted omnichannel customer engagement platform for mobile growth, is utilized by over 80,000 businesses globally across diverse industries, including India Today, Media24, Payit, Gismar

    Users
    No information available
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 61% Small-Business
    • 30% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Pushwoosh features and usability ratings that predict user satisfaction
    8.3
    Ease of Admin
    Average: 8.7
    7.5
    Multiple Personas
    Average: 8.4
    8.3
    Templates
    Average: 8.6
    1.7
    What is your organization's estimated ROI on the product (payback period in months)?
    Average: 10
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Verified User in Marketing and Advertising
    UM
    Behavior-triggered push notifications and emails, segmentation, personalized communications there is a lot of things that can be done with this.... Read review
    Omar Alejandro H.
    OH
    This tool is essential when sending notifications to computers and mobile devices and applications. It provides an intuitive system through which... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Pushwoosh
    Year Founded
    2014
    HQ Location
    Rockville, MD
    Twitter
    @Pushwoosh
    906 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    49 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Pushwoosh, a trusted omnichannel customer engagement platform for mobile growth, is utilized by over 80,000 businesses globally across diverse industries, including India Today, Media24, Payit, Gismar

Users
No information available
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 61% Small-Business
  • 30% Mid-Market
Pushwoosh features and usability ratings that predict user satisfaction
8.3
Ease of Admin
Average: 8.7
7.5
Multiple Personas
Average: 8.4
8.3
Templates
Average: 8.6
1.7
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
Verified User in Marketing and Advertising
UM
Behavior-triggered push notifications and emails, segmentation, personalized communications there is a lot of things that can be done with this.... Read review
Omar Alejandro H.
OH
This tool is essential when sending notifications to computers and mobile devices and applications. It provides an intuitive system through which... Read review
Seller Details
Seller
Pushwoosh
Year Founded
2014
HQ Location
Rockville, MD
Twitter
@Pushwoosh
906 Twitter followers
LinkedIn® Page
www.linkedin.com
49 employees on LinkedIn®
Trendemon
(88)4.6 out of 5
Save to My Lists
Free trial available
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Trendemon is a Web Personalization & Account-Based Orchestration solution – A goal-based journey orchestration platform is the main hub used to understand the customer journey and deliver personal

    Users
    No information available
    Industries
    • Computer Software
    • Computer & Network Security
    Market Segment
    • 52% Mid-Market
    • 27% Enterprise
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Trendemon features and usability ratings that predict user satisfaction
    9.0
    Ease of Admin
    Average: 8.7
    7.2
    Multiple Personas
    Average: 8.4
    8.1
    Templates
    Average: 8.6
    10.0
    What is your organization's estimated ROI on the product (payback period in months)?
    Average: 10
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Megan D.
    MD
    We use TrenDemon for measuring content effectiveness, increasing conversions from website visitors and analyzing web visitor behavior. It pays for... Read review
    Asaf W.
    AW
    Great tool, with great features: Targeting, reporting, content recommendations... Amazing people!!! Always there to help you and guide you and... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Trendemon
    Year Founded
    2015
    HQ Location
    Netanya, Israel
    Twitter
    @Trendemon
    1,266 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    20 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Trendemon is a Web Personalization & Account-Based Orchestration solution – A goal-based journey orchestration platform is the main hub used to understand the customer journey and deliver personal

Users
No information available
Industries
  • Computer Software
  • Computer & Network Security
Market Segment
  • 52% Mid-Market
  • 27% Enterprise
Trendemon features and usability ratings that predict user satisfaction
9.0
Ease of Admin
Average: 8.7
7.2
Multiple Personas
Average: 8.4
8.1
Templates
Average: 8.6
10.0
What is your organization's estimated ROI on the product (payback period in months)?
Average: 10
Megan D.
MD
We use TrenDemon for measuring content effectiveness, increasing conversions from website visitors and analyzing web visitor behavior. It pays for... Read review
Asaf W.
AW
Great tool, with great features: Targeting, reporting, content recommendations... Amazing people!!! Always there to help you and guide you and... Read review
Seller Details
Seller
Trendemon
Year Founded
2015
HQ Location
Netanya, Israel
Twitter
@Trendemon
1,266 Twitter followers
LinkedIn® Page
www.linkedin.com
20 employees on LinkedIn®
Smaply
(15)4.5 out of 5
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    A new era of journey management is here! Smaply helps organizations of all sizes and industries to manage their customer experience. A dedicated tool for journey management solves many pain points tha

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 53% Mid-Market
    • 33% Small-Business
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Smaply features and usability ratings that predict user satisfaction
    0.0
    No information available
    9.4
    Multiple Personas
    Average: 8.4
    9.2
    Templates
    Average: 8.6
    0.0
    No information available
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Verified User in Education Management
    UE
    We've used smaply for multiple customer journey mapping projects internally and it's an intuitive but powerful tool Read review
    Verified User in Telecommunications
    UT
    Free Trial without credit card is indeed appreciated. The video tutorial at the beginning of the process are indeed helpful. Online help also... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Smaply
    HQ Location
    Innsbruck, Austria
    Twitter
    @smaplynews
    871 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    13 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

A new era of journey management is here! Smaply helps organizations of all sizes and industries to manage their customer experience. A dedicated tool for journey management solves many pain points tha

Users
No information available
Industries
No information available
Market Segment
  • 53% Mid-Market
  • 33% Small-Business
Smaply features and usability ratings that predict user satisfaction
0.0
No information available
9.4
Multiple Personas
Average: 8.4
9.2
Templates
Average: 8.6
0.0
No information available
Verified User in Education Management
UE
We've used smaply for multiple customer journey mapping projects internally and it's an intuitive but powerful tool Read review
Verified User in Telecommunications
UT
Free Trial without credit card is indeed appreciated. The video tutorial at the beginning of the process are indeed helpful. Online help also... Read review
Seller Details
Seller
Smaply
HQ Location
Innsbruck, Austria
Twitter
@smaplynews
871 Twitter followers
LinkedIn® Page
www.linkedin.com
13 employees on LinkedIn®