Customer Journey Mapping Tools Resources
Articles, Glossary Terms, Discussions, and Reports to expand your knowledge on Customer Journey Mapping Tools
Resource pages are designed to give you a cross-section of information we have on specific categories. You'll find articles from our experts, feature definitions, discussions from users like you, and reports from industry data.
Customer Journey Mapping Tools Articles
Inside Connections 2022: What We Liked and Would’ve Liked to See
Analyst work isn’t just confined to data, graphs, and charts. In the research world, our role also relies heavily on presenting findings, mapping trends, and advising in our areas of expertise. The experience varies from industry to industry, but for those of us in the martech arena, we often have the opportunity to have inside access to some of the biggest conferences and events in the space.
How to Use Customer Testimonials Across Your Marketing Channels
Customer testimonials are incredibly powerful.
Customer Journey Mapping Tools Glossary Terms
A customer journey map (CJM) visually represents every touchpoint a buyer has with a company or a brand. Learn about the types and benefits of CJMs.
by Kelly Fiorini
Design thinking is an approach to problem-solving involving empathy, expansive thinking, and experimentation. Learn its benefits and the five stages.
by Alyssa Towns
