Customer Journey Mapping Tools Resources
Articles, Glossary Terms, Discussions, and Reports to expand your knowledge on Customer Journey Mapping Tools
Resource pages are designed to give you a cross-section of information we have on specific categories. You'll find articles from our experts, feature definitions, discussions from users like you, and reports from industry data.
Customer Journey Mapping Tools Articles
Inside Connections 2022: What We Liked and Would’ve Liked to See
Analyst work isn’t just confined to data, graphs, and charts. In the research world, our role also relies heavily on presenting findings, mapping trends, and advising in our areas of expertise. The experience varies from industry to industry, but for those of us in the martech arena, we often have the opportunity to have inside access to some of the biggest conferences and events in the space.
by Victoria Blackwell
How to Use Customer Testimonials Across Your Marketing Channels
Customer testimonials are incredibly powerful.
by G2
Customer Journey Mapping Tools Glossary Terms
Customer Journey Mapping Tools Discussions
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Question on: Lucid Visual Collaboration Suite
What is Lucidchart used for?What is Lucidchart used for?
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Its mainly a whiteboarding software helping you visualise and ideate during meetings and workshops
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Lucidchart is a web-based diagramming and visual collaboration tool used for creating:
Flowcharts: Process flows, decision trees, and workflow diagrams
System Architecture Diagrams: Technical infrastructure, network diagrams, and cloud architecture
UML Diagrams: Class diagrams, sequence diagrams, and use case diagrams for software design
Organizational Charts: Company structure and team hierarchies
Mind Maps: Brainstorming and idea organization
Wireframes and Mockups: UI/UX design layouts
Database Diagrams: ERD (Entity-Relationship Diagrams) for database design
BPMN Diagrams: Business process modeling
Common Use Cases:
Documenting software architecture and technical systems
Planning and visualizing business processes
Creating project timelines and roadmaps
Collaborating on design and planning with teams
Explaining complex concepts visually
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It is used For the following things :—
Flowcharts:-
Used to show step-by-step processes visually.
👉 Example: Showing how an ATM machine works (Insert card → Enter PIN → Withdraw cash).
UML Diagrams:-
Used in software development to design system structure.
👉 Example: Drawing a class diagram for a Student Management System.
Network Diagrams:-
Used to design and plan computer networks.
👉 Example: Showing how computers, routers, and servers are connected in a company.
Org Charts (Organisational Charts):-
Used to show company hierarchy.
👉 Example: CEO → Manager → Team Leader → Employees.
Mind Maps:-
Used for brainstorming ideas.
👉 Example: Planning features for a new mobile app.
* Real-World Example
Suppose you are building your AI Cyber Threat Detection Project (your final semester project).
You can use Lucidchart to:
Draw a flowchart showing:
User → Honeypot → Data Collection → ML Model → Alert System
Create a system architecture diagram showing Flask API, Database, and Streamlit dashboard connection.
This helps teachers and team members understand your project clearly.
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Question on: Miro
How are teams using Miro to enhance collaboration and brainstorming in a virtual environment?How are teams using Miro to enhance collaboration and brainstorming in a virtual environment?
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For me, Miro is the key to visualizing a project. I create sketches, add images, graphics, and sentences together, and my colleagues do the same. This way, we can create a great collaborative space where everyone can contribute and see the project evolve in real-time.
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Real-Time Collaboration (Everyone works together like on a whiteboard), Structured Brainstorming Templates, Asynchronous Contribution (People add ideas anytime), Visual Thinking & Problem Solving, Workshops & Remote Training
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In many ways. The first is that, with all its tools, it is very easy to make any project or task clear. And the second is for the versatility that it gives us to be able to share the boards with anyone, even with people who do not have a paid account, even with people without an account and who enter as guests.
In addition to this, there are many functions in MIRO that invite you to work together, such as voting, adding icons to the material of others, including notes, you can even add an explanatory video through the Talktracks function. MIRO is teamwork.
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Question on: Zoho CRM
Is Zoho CRM really free?Is Zoho CRM really free?
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Zoho CRM offers a free version, but it also provides various paid plans with additional features and capabilities. The free version typically has limitations on the number of users and features compared to the paid plans, making it suitable for smaller businesses or for those looking to explore its basic functionality.
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Initially for trial only. But you can purchase if you feel like you need it best in industry.
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For about 5 users. It is free.
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It free in trail after that you have to pay
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Customer Journey Mapping Tools Reports
Mid-Market Grid® Report for Customer Journey Mapping
Winter 2026
G2 Report: Grid® Report
Grid® Report for Customer Journey Mapping
Winter 2026
G2 Report: Grid® Report
Enterprise Grid® Report for Customer Journey Mapping
Winter 2026
G2 Report: Grid® Report
Momentum Grid® Report for Customer Journey Mapping
Winter 2026
G2 Report: Momentum Grid® Report
Small-Business Grid® Report for Customer Journey Mapping
Winter 2026
G2 Report: Grid® Report
Enterprise Grid® Report for Customer Journey Mapping
Fall 2025
G2 Report: Grid® Report
Small-Business Grid® Report for Customer Journey Mapping
Fall 2025
G2 Report: Grid® Report
Mid-Market Grid® Report for Customer Journey Mapping
Fall 2025
G2 Report: Grid® Report
Grid® Report for Customer Journey Mapping
Fall 2025
G2 Report: Grid® Report
Momentum Grid® Report for Customer Journey Mapping
Fall 2025
G2 Report: Momentum Grid® Report





