# The Top 20 Easiest To Use Customer Journey Mapping Tools See the top Customer Journey Mapping Tools products based on usability ratings. A product’s usability score is calculated by a[proprietary algorithm](https://sell.g2.com/g2-scoring-methodologies)that factors in real user satisfaction ratings of how easy the product is to administer, as well as how well the product meets business requirements, among other ratings. Compare products according to their usability scores to streamline the buying process and quickly identify the best products based on real user experiences. [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=See+the+top+Customer+Journey+Mapping+Tools+products+based+on+usability+ratings.+Compare+products+according+to+their+usability+scores+to+streamline+the+buying+process+and+quickly+identify+the+best+products+based+on+real+user+experiences&title=Easiest+To+Use+Customer+Journey+Mapping+Tools+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fcustomer-journey-mapping%3Ftab%3Deasiest_to_use) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Easiest+To+Use+Customer+Journey+Mapping+Tools+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fcustomer-journey-mapping%3Ftab%3Deasiest_to_use&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg 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"mail")](mailto:?subject=Easiest+To+Use+Customer+Journey+Mapping+Tools+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fcustomer-journey-mapping%3Ftab%3Deasiest_to_use%0aSee+the+top+Customer+Journey+Mapping+Tools+products+based+on+usability+ratings.+Compare+products+according+to+their+usability+scores+to+streamline+the+buying+process+and+quickly+identify+the+best+products+based+on+real+user+experiences) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") The Top 20 Easiest To Use Customer Journey Mapping Tools [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=See+the+top+Customer+Journey+Mapping+Tools+products+based+on+usability+ratings.+Compare+products+according+to+their+usability+scores+to+streamline+the+buying+process+and+quickly+identify+the+best+products+based+on+real+user+experiences&title=Easiest+To+Use+Customer+Journey+Mapping+Tools+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fcustomer-journey-mapping%3Ftab%3Deasiest_to_use) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Easiest+To+Use+Customer+Journey+Mapping+Tools+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fcustomer-journey-mapping%3Ftab%3Deasiest_to_use&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fcustomer-journey-mapping%3Ftab%3Deasiest_to_use) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Easiest+To+Use+Customer+Journey+Mapping+Tools+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fcustomer-journey-mapping%3Ftab%3Deasiest_to_use%0aSee+the+top+Customer+Journey+Mapping+Tools+products+based+on+usability+ratings.+Compare+products+according+to+their+usability+scores+to+streamline+the+buying+process+and+quickly+identify+the+best+products+based+on+real+user+experiences) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Easiest+To+Use+Customer+Journey+Mapping+Tools+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fcustomer-journey-mapping%3Ftab%3Deasiest_to_use%0aSee+the+top+Customer+Journey+Mapping+Tools+products+based+on+usability+ratings.+Compare+products+according+to+their+usability+scores+to+streamline+the+buying+process+and+quickly+identify+the+best+products+based+on+real+user+experiences) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") [Collapse AllExpand All](#) Usability Score Compare [Expand/Collapse Glassbox](#) #1 [![Glassbox](https://images.g2crowd.com/uploads/product/hd_favicon/0e92ee7cb332bc287c7337ecd9f352be/glassbox.svg "Glassbox")](/products/glassbox/reviews) [Glassbox](/products/glassbox/reviews) 9.6 [Expand/Collapse Glassbox](#) Overall Usability Score 9.6 Usability Score Breakdown Ease of Admin Average: 9.0 10.0 Ease of Use Average: 8.9 9.7 Meets Requirements Average: 9.0 9.8 Customer Segment Breakdown Small Business 5% Mid Market 18% Enterprise 77% [Expand/Collapse SketchWow](#) #2 [![SketchWow](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_aae93eed58355c750fcd1bff1168bb07/sketchwow.png "SketchWow")](/products/sketchwow/reviews) [SketchWow](/products/sketchwow/reviews) 9.1 [Expand/Collapse SketchWow](#) Overall Usability Score 9.1 Usability Score Breakdown Ease of Admin Average: 9.0 9.4 Ease of Use Average: 8.9 9.0 Meets Requirements Average: 9.0 9.3 Customer Segment Breakdown Small Business 86% Mid Market 9% Enterprise 5% [Expand/Collapse ChurnZero](#) #3 [![ChurnZero](https://images.g2crowd.com/uploads/product/hd_favicon/406ee354cde7795c1eda6dbbfc881232/churnzero.svg "ChurnZero")](/products/churnzero/reviews) [ChurnZero](/products/churnzero/reviews) 9.0 [Expand/Collapse ChurnZero](#) Overall Usability Score 9.0 Usability Score Breakdown Ease of Admin Average: 9.0 8.9 Ease of Use Average: 8.9 8.8 Meets Requirements Average: 9.0 9.1 Customer Segment Breakdown Small Business 28% Mid Market 63% Enterprise 9% [Expand/Collapse CleverTap](#) #4 [![CleverTap](https://images.g2crowd.com/uploads/product/hd_favicon/15c9ef7616b710d990e8701018e610fc/clevertap.svg "CleverTap")](/products/clevertap/reviews) [CleverTap](/products/clevertap/reviews) 9.0 [Expand/Collapse CleverTap](#) Overall Usability Score 9.0 Usability Score Breakdown Ease of Admin Average: 9.0 9.1 Ease of Use Average: 8.9 9.0 Meets Requirements Average: 9.0 8.8 Customer Segment Breakdown Small Business 28% Mid Market 53% Enterprise 19% [Expand/Collapse WebEngage](#) #5 [![WebEngage](https://images.g2crowd.com/uploads/product/hd_favicon/037a48e05d1db50732f495775864004e/webengage.svg "WebEngage")](/products/webengage/reviews) [WebEngage](/products/webengage/reviews) 8.8 [Expand/Collapse WebEngage](#) Overall Usability Score 8.8 Usability Score Breakdown Ease of Admin Average: 9.0 8.7 Ease of Use Average: 8.9 8.8 Meets Requirements Average: 9.0 8.7 Customer Segment Breakdown Small Business 27% Mid Market 56% Enterprise 17% [Expand/Collapse Miro](#) #6 [![Miro](https://images.g2crowd.com/uploads/product/hd_favicon/f43d71a5c7b1abb1b7d3dfc8d3668f9b/miro.svg "Miro")](/products/miro/reviews) [Miro](/products/miro/reviews) 8.8 [Expand/Collapse Miro](#) Overall Usability Score 8.8 Usability Score Breakdown Ease of Admin Average: 9.0 8.7 Ease of Use Average: 8.9 8.9 Meets Requirements Average: 9.0 9.0 Customer Segment Breakdown Small Business 43% Mid Market 32% Enterprise 25% [Expand/Collapse Netcore Customer Engagement Platform](#) #7 [![Netcore Customer Engagement Platform](https://images.g2crowd.com/uploads/product/hd_favicon/cf3a69264b02d10f58ece214fa68a597/netcore-customer-engagement-platform.svg "Netcore Customer Engagement Platform")](/products/netcore-customer-engagement-platform/reviews) [Netcore Customer Engagement Platform](/products/netcore-customer-engagement-platform/reviews) 8.8 [Expand/Collapse Netcore Customer Engagement Platform](#) Overall Usability Score 8.8 Usability Score Breakdown Ease of Admin Average: 9.0 9.0 Ease of Use Average: 8.9 8.9 Meets Requirements Average: 9.0 8.8 Customer Segment Breakdown Small Business 18% Mid Market 48% Enterprise 34% [Expand/Collapse Lucid Visual Collaboration Suite](#) #8 [![Lucid Visual Collaboration Suite](https://images.g2crowd.com/uploads/product/hd_favicon/e02e4d0701c1bc00190c146b8d01e31b/lucid-software-inc-lucid-visual-collaboration-suite.svg "Lucid Visual Collaboration Suite")](/products/lucid-software-inc-lucid-visual-collaboration-suite/reviews) [Lucid Visual Collaboration Suite](/products/lucid-software-inc-lucid-visual-collaboration-suite/reviews) 8.7 [Expand/Collapse Lucid Visual Collaboration Suite](#) Overall Usability Score 8.7 Usability Score Breakdown Ease of Admin Average: 9.0 8.8 Ease of Use Average: 8.9 9.0 Meets Requirements Average: 9.0 9.2 Customer Segment Breakdown Small Business 41% Mid Market 36% Enterprise 23% [Expand/Collapse Zoho CRM](#) #9 [![Zoho CRM](https://images.g2crowd.com/uploads/product/hd_favicon/27ab543b51f7ec2623c5b2613dcf73e2/zoho-crm.svg "Zoho CRM")](/products/zoho-crm/reviews) [Zoho CRM](/products/zoho-crm/reviews) 8.7 [Expand/Collapse Zoho CRM](#) Overall Usability Score 8.7 Usability Score Breakdown Ease of Admin Average: 9.0 8.3 Ease of Use Average: 8.9 8.8 Meets Requirements Average: 9.0 8.8 Customer Segment Breakdown Small Business 62% Mid Market 32% Enterprise 6% [Expand/Collapse Contentsquare](#) #10 [![Contentsquare](https://images.g2crowd.com/uploads/product/hd_favicon/65e33ca9d459546fe0def649d5bfb459/contentsquare.svg "Contentsquare")](/products/contentsquare/reviews) [Contentsquare](/products/contentsquare/reviews) 8.6 [Expand/Collapse Contentsquare](#) Overall Usability Score 8.6 Usability Score Breakdown Ease of Admin Average: 9.0 8.7 Ease of Use Average: 8.9 8.2 Meets Requirements Average: 9.0 8.9 Customer Segment Breakdown Small Business 18% Mid Market 34% Enterprise 48% [Expand/Collapse SAS Customer Intelligence 360](#) #11 [![SAS Customer Intelligence 360](https://images.g2crowd.com/uploads/product/hd_favicon/202cf48f962abec7bfadf80cc38e31fa/sas-customer-intelligence-360-sas.svg "SAS Customer Intelligence 360")](/products/sas-customer-intelligence-360-sas/reviews) [SAS Customer Intelligence 360](/products/sas-customer-intelligence-360-sas/reviews) 8.5 [Expand/Collapse SAS Customer Intelligence 360](#) Overall Usability Score 8.5 Usability Score Breakdown Ease of Admin Average: 9.0 9.2 Ease of Use Average: 8.9 9.3 Meets Requirements Average: 9.0 8.8 Customer Segment Breakdown Small Business 22% Mid Market 46% Enterprise 33% [Expand/Collapse Bento](#) #12 [![Bento](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_3db60d24899341509d5a1f490029ecc6/bentonow-bento.png "Bento")](/products/bentonow-bento/reviews) [Bento](/products/bentonow-bento/reviews) 8.5 [Expand/Collapse Bento](#) Overall Usability Score 8.5 Usability Score Breakdown Ease of Admin Average: 9.0 9.4 Ease of Use Average: 8.9 8.3 Meets Requirements Average: 9.0 9.9 Customer Segment Breakdown Small Business 95% Mid Market 5% [Expand/Collapse Planhat](#) #13 [![Planhat](https://images.g2crowd.com/uploads/product/hd_favicon/419a7323b926f3ff16b400b2b7ca40c1/planhat%282%29.svg "Planhat")](/products/planhat/reviews) [Planhat](/products/planhat/reviews) 8.4 [Expand/Collapse Planhat](#) Overall Usability Score 8.4 Usability Score Breakdown Ease of Admin Average: 9.0 8.1 Ease of Use Average: 8.9 8.1 Meets Requirements Average: 9.0 8.5 Customer Segment Breakdown Small Business 32% Mid Market 61% Enterprise 7% [Expand/Collapse Custify](#) #14 [![Custify](https://images.g2crowd.com/uploads/product/hd_favicon/56a133f2489dd3b4b3a4fb07bd3b90f9/custify.svg "Custify")](/products/custify/reviews) [Custify](/products/custify/reviews) 8.4 [Expand/Collapse Custify](#) Overall Usability Score 8.4 Usability Score Breakdown Ease of Admin Average: 9.0 9.2 Ease of Use Average: 8.9 9.1 Meets Requirements Average: 9.0 8.6 Customer Segment Breakdown Small Business 64% Mid Market 33% Enterprise 3% [Expand/Collapse Flowmapp](#) #15 [![Flowmapp](https://images.g2crowd.com/uploads/product/hd_favicon/c1bb3b14bda0f9ca370ca978eb41def6/flowmapp.svg "Flowmapp")](/products/flowmapp/reviews) [Flowmapp](/products/flowmapp/reviews) 8.4 [Expand/Collapse Flowmapp](#) Overall Usability Score 8.4 Usability Score Breakdown Ease of Admin Average: 9.0 9.8 Ease of Use Average: 8.9 9.0 Meets Requirements Average: 9.0 8.6 Customer Segment Breakdown Small Business 84% Mid Market 13% Enterprise 2% [Expand/Collapse Agentforce Marketing (formerly Salesforce Marketing Cloud)](#) #16 [![Agentforce Marketing (formerly Salesforce Marketing Cloud)](https://images.g2crowd.com/uploads/product/hd_favicon/826ce87155a61f72d3dfd92c5283eed8/agentforce-marketing-formerly-salesforce-marketing-cloud.svg "Agentforce Marketing (formerly Salesforce Marketing Cloud)")](/products/agentforce-marketing-formerly-salesforce-marketing-cloud/reviews) [Agentforce Marketing (formerly Salesforce Marketing Cloud)](/products/agentforce-marketing-formerly-salesforce-marketing-cloud/reviews) 8.3 [Expand/Collapse Agentforce Marketing (formerly Salesforce Marketing Cloud)](#) Overall Usability Score 8.3 Usability Score Breakdown Ease of Admin Average: 9.0 8.0 Ease of Use Average: 8.9 7.8 Meets Requirements Average: 9.0 8.8 Customer Segment Breakdown Small Business 29% Mid Market 47% Enterprise 24% [Expand/Collapse Usermaven](#) #17 [![Usermaven](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_f0ab107d954e5e159313ada9d10965c5/usermaven.jpg "Usermaven")](/products/usermaven/reviews) [Usermaven](/products/usermaven/reviews) 8.3 [Expand/Collapse Usermaven](#) Overall Usability Score 8.3 Usability Score Breakdown Ease of Admin Average: 9.0 8.5 Ease of Use Average: 8.9 9.5 Meets Requirements Average: 9.0 9.4 Customer Segment Breakdown Small Business 97% Mid Market 3% [Expand/Collapse MoEngage](#) #18 [![MoEngage](https://images.g2crowd.com/uploads/product/hd_favicon/83adfbfdcb23e3dc26f5ef3fcd5713fd/moengage.svg "MoEngage")](/products/moengage/reviews) [MoEngage](/products/moengage/reviews) 8.3 [Expand/Collapse MoEngage](#) Overall Usability Score 8.3 Usability Score Breakdown Ease of Admin Average: 9.0 8.7 Ease of Use Average: 8.9 9.3 Meets Requirements Average: 9.0 9.1 Customer Segment Breakdown Small Business 23% Mid Market 55% Enterprise 22% [Expand/Collapse Indeemo](#) #19 [![Indeemo](https://images.g2crowd.com/uploads/product/hd_favicon/4754e22d5246e70a9d5d7c14d9ef0bce/indeemo.svg "Indeemo")](/products/indeemo/reviews) [Indeemo](/products/indeemo/reviews) 8.2 [Expand/Collapse Indeemo](#) Overall Usability Score 8.2 Usability Score Breakdown Ease of Admin Average: 9.0 10.0 Ease of Use Average: 8.9 8.6 Meets Requirements Average: 9.0 9.4 Customer Segment Breakdown Small Business 47% Mid Market 25% Enterprise 28% [Expand/Collapse Mouseflow](#) #20 [![Mouseflow](https://images.g2crowd.com/uploads/product/hd_favicon/656105f9f4043362adf04f48e4300760/mouseflow.svg "Mouseflow")](/products/mouseflow/reviews) [Mouseflow](/products/mouseflow/reviews) 8.2 [Expand/Collapse Mouseflow](#) Overall Usability Score 8.2 Usability Score Breakdown Ease of Admin Average: 9.0 9.1 Ease of Use Average: 8.9 8.9 Meets Requirements Average: 9.0 8.8 Customer Segment Breakdown Small Business 68% Mid Market 23% Enterprise 9%