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The Top 20 Customer Journey Mapping Tools

Check out this list of the top Customer Journey Mapping Tools products based on user satisfaction. A product's satisfaction score is calculated by a proprietary algorithm that factors in real-user satisfaction ratings from review data. Software buyers can compare products according to their satisfaction scores to streamline the buying process and quickly identify the best products based on the experiences of their peers.

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G2 Satisfaction Score

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Miro

100

Overall Satisfaction Score

100

Top Industries of Reviewers:

Computer Software

33%

Information Technology and Services

33%

Consulting

20%

Design

14%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.2

9.1

Meets Requirements

Average: 9.3

9.1

Ease of Doing Business With

Average: 9.1

9.1

Ease of Setup

Average: 8.7

9.2

Quality of Support

Average: 9.5

8.8

Ease of Admin

Average: 8.8

8.8

Lucid Visual Collaboration Suite

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

36%

Computer Software

33%

Financial Services

17%

Consulting

15%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.2

9.0

Meets Requirements

Average: 9.3

9.2

Ease of Doing Business With

Average: 9.1

9.2

Ease of Setup

Average: 8.7

9.3

Quality of Support

Average: 9.5

9.2

Ease of Admin

Average: 8.8

9.1

Glassbox

Overall Satisfaction Score

Top Industries of Reviewers:

Financial Services

58%

Retail

17%

Insurance

17%

Telecommunications

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.2

9.9

Meets Requirements

Average: 9.3

9.9

Ease of Doing Business With

Average: 9.1

9.9

Ease of Setup

Average: 8.7

9.9

Quality of Support

Average: 9.5

9.9

Ease of Admin

Average: 8.8

10.0

SketchWow

Overall Satisfaction Score

Top Industries of Reviewers:

Marketing and Advertising

34%

Consulting

31%

Professional Training & Coaching

20%

Computer Software

15%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.2

9.3

Meets Requirements

Average: 9.3

9.4

Ease of Doing Business With

Average: 9.1

9.3

Ease of Setup

Average: 8.7

9.6

Quality of Support

Average: 9.5

9.7

Ease of Admin

Average: 8.8

9.5

Plotline

Overall Satisfaction Score

Top Industries of Reviewers:

Financial Services

47%

Marketing and Advertising

20%

Computer Games

20%

Computer Software

13%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.2

9.5

Meets Requirements

Average: 9.3

9.0

Ease of Doing Business With

Average: 9.1

10.0

Ease of Setup

Average: 8.7

9.7

Quality of Support

Average: 9.5

9.8

Ease of Admin

Average: 8.8

10.0

Quadient Inspire

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

70%

Banking

15%

Printing

11%

Insurance

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.2

9.7

Meets Requirements

Average: 9.3

9.4

Ease of Doing Business With

Average: 9.1

10.0

Ease of Setup

Average: 8.7

9.1

Quality of Support

Average: 9.5

9.4

Ease of Admin

Average: 8.8

8.8

Cxomni

Overall Satisfaction Score

Top Industries of Reviewers:

Financial Services

43%

Consulting

29%

Education Management

14%

Construction

14%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.2

8.8

Meets Requirements

Average: 9.3

10.0

Ease of Doing Business With

Average: 9.1

10.0

Ease of Setup

Average: 8.7

9.2

Quality of Support

Average: 9.5

9.8

Ease of Admin

Average: 8.8

8.3

CleverTap

Overall Satisfaction Score

Top Industries of Reviewers:

Financial Services

51%

Retail

19%

Entertainment

16%

Marketing and Advertising

14%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.2

9.2

Meets Requirements

Average: 9.3

8.8

Ease of Doing Business With

Average: 9.1

9.5

Ease of Setup

Average: 8.7

8.9

Quality of Support

Average: 9.5

9.3

Ease of Admin

Average: 8.8

9.2

MoEngage

Overall Satisfaction Score

Top Industries of Reviewers:

Financial Services

42%

Education Management

21%

Marketing and Advertising

19%

Online Media

18%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.2

9.5

Meets Requirements

Average: 9.3

9.2

Ease of Doing Business With

Average: 9.1

9.4

Ease of Setup

Average: 8.7

9.4

Quality of Support

Average: 9.5

9.4

Ease of Admin

Average: 8.8

9.1

#10

Indeemo

Overall Satisfaction Score

Top Industries of Reviewers:

Market Research

57%

Research

21%

Consulting

14%

Insurance

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.2

8.9

Meets Requirements

Average: 9.3

9.4

Ease of Doing Business With

Average: 9.1

10.0

Ease of Setup

Average: 8.7

9.4

Quality of Support

Average: 9.5

10.0

Ease of Admin

Average: 8.8

9.8

#11

ChurnZero

Overall Satisfaction Score

Top Industries of Reviewers:

Computer Software

59%

Information Technology and Services

24%

Computer & Network Security

11%

Marketing and Advertising

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.2

8.9

Meets Requirements

Average: 9.3

9.1

Ease of Doing Business With

Average: 9.1

9.6

Ease of Setup

Average: 8.7

8.6

Quality of Support

Average: 9.5

9.5

Ease of Admin

Average: 8.8

8.8

#12

Custify

Overall Satisfaction Score

Top Industries of Reviewers:

Computer Software

60%

Higher Education

20%

Information Technology and Services

13%

E-Learning

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.2

9.3

Meets Requirements

Average: 9.3

8.9

Ease of Doing Business With

Average: 9.1

9.9

Ease of Setup

Average: 8.7

9.0

Quality of Support

Average: 9.5

9.7

Ease of Admin

Average: 8.8

9.4

#13

Usermaven

Overall Satisfaction Score

Top Industries of Reviewers:

Marketing and Advertising

64%

Media Production

14%

Computer Software

14%

Entertainment

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.2

9.4

Meets Requirements

Average: 9.3

9.4

Ease of Doing Business With

Average: 9.1

9.2

Ease of Setup

Average: 8.7

9.3

Quality of Support

Average: 9.5

9.2

Ease of Admin

Average: 8.8

9.1

#14

Netcore Customer Engagement Platform

Overall Satisfaction Score

Top Industries of Reviewers:

Financial Services

44%

Banking

20%

Insurance

18%

Retail

18%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.2

9.1

Meets Requirements

Average: 9.3

8.9

Ease of Doing Business With

Average: 9.1

9.4

Ease of Setup

Average: 8.7

8.9

Quality of Support

Average: 9.5

9.3

Ease of Admin

Average: 8.8

9.1

#15

WebEngage

Overall Satisfaction Score

Top Industries of Reviewers:

Financial Services

35%

Education Management

28%

Information Technology and Services

18%

Marketing and Advertising

18%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.2

9.0

Meets Requirements

Average: 9.3

8.9

Ease of Doing Business With

Average: 9.1

9.1

Ease of Setup

Average: 8.7

8.7

Quality of Support

Average: 9.5

8.9

Ease of Admin

Average: 8.8

9.0

#16

JourneyTrack.io

Overall Satisfaction Score

Top Industries of Reviewers:

Financial Services

31%

Banking

31%

Computer Software

23%

Consulting

15%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.2

9.2

Meets Requirements

Average: 9.3

8.6

Ease of Doing Business With

Average: 9.1

9.7

Ease of Setup

Average: 8.7

9.6

Quality of Support

Average: 9.5

10.0

Ease of Admin

Average: 8.8

9.4

#17

Bento

Overall Satisfaction Score

Top Industries of Reviewers:

Marketing and Advertising

50%

Health, Wellness and Fitness

25%

Executive Office

13%

Computer Software

13%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.2

8.1

Meets Requirements

Average: 9.3

9.8

Ease of Doing Business With

Average: 9.1

10.0

Ease of Setup

Average: 8.7

8.0

Quality of Support

Average: 9.5

10.0

Ease of Admin

Average: 8.8

9.4

#18

Act-On

Overall Satisfaction Score

Top Industries of Reviewers:

Marketing and Advertising

36%

Information Technology and Services

24%

Financial Services

24%

Computer Software

16%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.2

9.0

Meets Requirements

Average: 9.3

9.3

Ease of Doing Business With

Average: 9.1

9.5

Ease of Setup

Average: 8.7

8.4

Quality of Support

Average: 9.5

9.4

Ease of Admin

Average: 8.8

9.6

#19

Flowmapp

Overall Satisfaction Score

Top Industries of Reviewers:

Marketing and Advertising

29%

Computer Software

24%

Design

24%

Information Technology and Services

24%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.2

9.0

Meets Requirements

Average: 9.3

8.7

Ease of Doing Business With

Average: 9.1

9.3

Ease of Setup

Average: 8.7

9.5

Quality of Support

Average: 9.5

9.2

Ease of Admin

Average: 8.8

9.2

#20

Pushwoosh

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

27%

Marketing and Advertising

27%

Computer Software

27%

Retail

18%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.2

9.8

Meets Requirements

Average: 9.3

9.8

Ease of Doing Business With

Average: 9.1

0.0

Ease of Setup

Average: 8.7

0.0

Quality of Support

Average: 9.5

9.8

Ease of Admin

Average: 8.8

0.0