Highest-Rated Customer Journey Mapping Tools by G2 Users

Check out this list of the highest-rated Customer Journey Mapping Tools for your business, based on user satisfaction. A product's satisfaction score is calculated by a proprietary algorithm that factors in real-user satisfaction ratings from review data. Compare these top-rated products according to their satisfaction scores to streamline your buying process and quickly identify the most recommended solutions trusted by your peers.

Filters

Collapse AllExpand All

G2 Satisfaction Score

Compare

Miro

100

Overall Satisfaction Score

100

Top Industries of Reviewers:

Computer Software

34%

Information Technology and Services

33%

Consulting

19%

Marketing and Advertising

14%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.1

9.1

Meets Requirements

Average: 9.3

9.1

Ease of Doing Business With

Average: 9.1

9.1

Ease of Setup

Average: 9.1

9.2

Quality of Support

Average: 9.5

8.8

Ease of Admin

Average: 8.7

8.9

Lucid Visual Collaboration Suite

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

37%

Computer Software

32%

Financial Services

17%

Consulting

14%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.1

9.2

Meets Requirements

Average: 9.3

9.3

Ease of Doing Business With

Average: 9.1

9.2

Ease of Setup

Average: 9.1

9.4

Quality of Support

Average: 9.5

9.4

Ease of Admin

Average: 8.7

9.0

Glassbox

Overall Satisfaction Score

Top Industries of Reviewers:

Financial Services

58%

Retail

17%

Insurance

17%

Telecommunications

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.1

9.8

Meets Requirements

Average: 9.3

9.9

Ease of Doing Business With

Average: 9.1

9.9

Ease of Setup

Average: 9.1

9.8

Quality of Support

Average: 9.5

9.8

Ease of Admin

Average: 8.7

10.0

SketchWow

Overall Satisfaction Score

Top Industries of Reviewers:

Marketing and Advertising

37%

Consulting

31%

Professional Training & Coaching

21%

Computer Software

12%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.1

9.1

Meets Requirements

Average: 9.3

9.4

Ease of Doing Business With

Average: 9.1

9.5

Ease of Setup

Average: 9.1

9.6

Quality of Support

Average: 9.5

9.6

Ease of Admin

Average: 8.7

9.5

Quadient Inspire

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

78%

Banking

11%

Printing

Insurance

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.1

9.7

Meets Requirements

Average: 9.3

9.5

Ease of Doing Business With

Average: 9.1

10.0

Ease of Setup

Average: 9.1

9.3

Quality of Support

Average: 9.5

9.5

Ease of Admin

Average: 8.7

8.7

Plotline

Overall Satisfaction Score

Top Industries of Reviewers:

Financial Services

47%

Marketing and Advertising

20%

Computer Games

20%

Computer Software

13%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.1

9.4

Meets Requirements

Average: 9.3

9.0

Ease of Doing Business With

Average: 9.1

10.0

Ease of Setup

Average: 9.1

9.7

Quality of Support

Average: 9.5

9.9

Ease of Admin

Average: 8.7

10.0

ChurnZero

Overall Satisfaction Score

Top Industries of Reviewers:

Computer Software

60%

Information Technology and Services

23%

Computer & Network Security

10%

Marketing and Advertising

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.1

8.9

Meets Requirements

Average: 9.3

9.2

Ease of Doing Business With

Average: 9.1

9.6

Ease of Setup

Average: 9.1

8.8

Quality of Support

Average: 9.5

9.6

Ease of Admin

Average: 8.7

9.0

Indeemo

Overall Satisfaction Score

Top Industries of Reviewers:

Market Research

57%

Research

21%

Consulting

14%

Insurance

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.1

8.9

Meets Requirements

Average: 9.3

9.5

Ease of Doing Business With

Average: 9.1

10.0

Ease of Setup

Average: 9.1

9.5

Quality of Support

Average: 9.5

10.0

Ease of Admin

Average: 8.7

10.0

Cxomni

Overall Satisfaction Score

Top Industries of Reviewers:

Financial Services

43%

Consulting

29%

Education Management

14%

Construction

14%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.1

8.7

Meets Requirements

Average: 9.3

10.0

Ease of Doing Business With

Average: 9.1

10.0

Ease of Setup

Average: 9.1

9.1

Quality of Support

Average: 9.5

9.9

Ease of Admin

Average: 8.7

8.3

#10

MoEngage

Overall Satisfaction Score

Top Industries of Reviewers:

Financial Services

43%

Education Management

21%

Marketing and Advertising

19%

Online Media

18%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.1

9.5

Meets Requirements

Average: 9.3

9.3

Ease of Doing Business With

Average: 9.1

9.4

Ease of Setup

Average: 9.1

9.2

Quality of Support

Average: 9.5

9.4

Ease of Admin

Average: 8.7

8.9

#11

CleverTap

Overall Satisfaction Score

Top Industries of Reviewers:

Financial Services

51%

Retail

19%

Entertainment

16%

Marketing and Advertising

14%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.1

9.2

Meets Requirements

Average: 9.3

8.9

Ease of Doing Business With

Average: 9.1

9.5

Ease of Setup

Average: 9.1

9.0

Quality of Support

Average: 9.5

9.2

Ease of Admin

Average: 8.7

9.2

#12

Flowmapp

Overall Satisfaction Score

Top Industries of Reviewers:

Marketing and Advertising

29%

Computer Software

24%

Design

24%

Information Technology and Services

24%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.1

9.1

Meets Requirements

Average: 9.3

8.9

Ease of Doing Business With

Average: 9.1

9.8

Ease of Setup

Average: 9.1

9.8

Quality of Support

Average: 9.5

9.6

Ease of Admin

Average: 8.7

9.7

#13

Usermaven

Overall Satisfaction Score

Top Industries of Reviewers:

Marketing and Advertising

64%

Media Production

14%

Computer Software

14%

Entertainment

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.1

9.5

Meets Requirements

Average: 9.3

9.5

Ease of Doing Business With

Average: 9.1

9.1

Ease of Setup

Average: 9.1

9.3

Quality of Support

Average: 9.5

9.3

Ease of Admin

Average: 8.7

8.8

#14

Netcore Customer Engagement Platform

Overall Satisfaction Score

Top Industries of Reviewers:

Financial Services

44%

Retail

19%

Banking

19%

Insurance

18%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.1

9.1

Meets Requirements

Average: 9.3

9.0

Ease of Doing Business With

Average: 9.1

9.4

Ease of Setup

Average: 9.1

8.9

Quality of Support

Average: 9.5

9.4

Ease of Admin

Average: 8.7

9.1

#15

Custify

Overall Satisfaction Score

Top Industries of Reviewers:

Computer Software

59%

Higher Education

19%

Information Technology and Services

13%

Financial Services

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.1

9.2

Meets Requirements

Average: 9.3

8.8

Ease of Doing Business With

Average: 9.1

9.7

Ease of Setup

Average: 9.1

8.9

Quality of Support

Average: 9.5

9.7

Ease of Admin

Average: 8.7

9.3

#16

WebEngage

Overall Satisfaction Score

Top Industries of Reviewers:

Financial Services

35%

Education Management

28%

Information Technology and Services

18%

Marketing and Advertising

18%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.1

9.1

Meets Requirements

Average: 9.3

9.0

Ease of Doing Business With

Average: 9.1

9.2

Ease of Setup

Average: 9.1

8.8

Quality of Support

Average: 9.5

9.0

Ease of Admin

Average: 8.7

8.9

#17

Bento

Overall Satisfaction Score

Top Industries of Reviewers:

Marketing and Advertising

50%

Health, Wellness and Fitness

25%

Executive Office

13%

Computer Software

13%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.1

8.1

Meets Requirements

Average: 9.3

9.9

Ease of Doing Business With

Average: 9.1

10.0

Ease of Setup

Average: 9.1

8.0

Quality of Support

Average: 9.5

10.0

Ease of Admin

Average: 8.7

9.5

#18

SAS Customer Intelligence 360

Overall Satisfaction Score

Top Industries of Reviewers:

Marketing and Advertising

32%

Information Technology and Services

26%

Banking

23%

Telecommunications

19%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.1

9.3

Meets Requirements

Average: 9.3

9.0

Ease of Doing Business With

Average: 9.1

9.4

Ease of Setup

Average: 9.1

8.6

Quality of Support

Average: 9.5

9.0

Ease of Admin

Average: 8.7

9.3

#19

Upland Adestra

Overall Satisfaction Score

Top Industries of Reviewers:

Marketing and Advertising

50%

Non-Profit Organization Management

25%

Computer Software

13%

Program Development

13%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.1

9.5

Meets Requirements

Average: 9.3

9.7

Ease of Doing Business With

Average: 9.1

0.0

Ease of Setup

Average: 9.1

9.1

Quality of Support

Average: 9.5

9.9

Ease of Admin

Average: 8.7

0.0

#20

Contentsquare

Overall Satisfaction Score

Top Industries of Reviewers:

Retail

47%

Apparel & Fashion

31%

Telecommunications

13%

Luxury Goods & Jewelry

10%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.1

8.4

Meets Requirements

Average: 9.3

8.9

Ease of Doing Business With

Average: 9.1

9.3

Ease of Setup

Average: 9.1

8.3

Quality of Support

Average: 9.5

9.4

Ease of Admin

Average: 8.7

8.9