Overall Satisfaction Score
100
The Top 20 Customer Journey Mapping Tools
Check out this list of the top Customer Journey Mapping Tools products based on user satisfaction. A product's
satisfaction score is calculated by a
proprietary algorithm
that factors in real-user satisfaction ratings from review data. Software buyers can compare products
according to their satisfaction scores to streamline the buying process and quickly identify the best
products based on the experiences of their peers.
Filters
The next elements are filters and will change the displayed results once they are selected.
The Top 20 Customer Journey Mapping Tools
Top Industries of Reviewers:
Computer Software
33%
Information Technology and Services
33%
Consulting
19%
Marketing and Advertising
14%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.2
9.1
Meets Requirements
Average: 9.3
9.1
Ease of Doing Business With
Average: 9.1
9.1
Ease of Setup
Average: 8.7
9.2
Quality of Support
Average: 9.6
8.8
Ease of Admin
Average: 8.8
8.9
Overall Satisfaction Score
99
Top Industries of Reviewers:
Information Technology and Services
36%
Computer Software
34%
Financial Services
16%
Marketing and Advertising
15%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.2
9.3
Meets Requirements
Average: 9.3
9.4
Ease of Doing Business With
Average: 9.1
9.2
Ease of Setup
Average: 8.7
9.5
Quality of Support
Average: 9.6
9.5
Ease of Admin
Average: 8.8
9.0
Overall Satisfaction Score
88
Top Industries of Reviewers:
Financial Services
58%
Retail
17%
Insurance
17%
Telecommunications
7%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.2
9.9
Meets Requirements
Average: 9.3
9.9
Ease of Doing Business With
Average: 9.1
9.9
Ease of Setup
Average: 8.7
9.9
Quality of Support
Average: 9.6
9.9
Ease of Admin
Average: 8.8
10.0
Overall Satisfaction Score
73
Top Industries of Reviewers:
Marketing and Advertising
37%
Consulting
31%
Professional Training & Coaching
21%
Computer Software
12%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.2
9.1
Meets Requirements
Average: 9.3
9.4
Ease of Doing Business With
Average: 9.1
9.5
Ease of Setup
Average: 8.7
9.6
Quality of Support
Average: 9.6
9.6
Ease of Admin
Average: 8.8
9.5
Overall Satisfaction Score
72
Top Industries of Reviewers:
Information Technology and Services
78%
Banking
11%
Printing
8%
Insurance
3%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.2
9.8
Meets Requirements
Average: 9.3
9.5
Ease of Doing Business With
Average: 9.1
10.0
Ease of Setup
Average: 8.7
9.4
Quality of Support
Average: 9.6
9.5
Ease of Admin
Average: 8.8
8.8
Overall Satisfaction Score
70
Top Industries of Reviewers:
Financial Services
47%
Marketing and Advertising
20%
Computer Games
20%
Computer Software
13%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.2
9.4
Meets Requirements
Average: 9.3
9.0
Ease of Doing Business With
Average: 9.1
10.0
Ease of Setup
Average: 8.7
9.7
Quality of Support
Average: 9.6
9.9
Ease of Admin
Average: 8.8
10.0
Overall Satisfaction Score
65
Top Industries of Reviewers:
Computer Software
59%
Information Technology and Services
23%
Computer & Network Security
11%
Marketing and Advertising
7%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.2
8.9
Meets Requirements
Average: 9.3
9.2
Ease of Doing Business With
Average: 9.1
9.6
Ease of Setup
Average: 8.7
8.7
Quality of Support
Average: 9.6
9.6
Ease of Admin
Average: 8.8
8.9
Overall Satisfaction Score
65
Top Industries of Reviewers:
Financial Services
43%
Consulting
29%
Education Management
14%
Construction
14%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.2
8.8
Meets Requirements
Average: 9.3
10.0
Ease of Doing Business With
Average: 9.1
10.0
Ease of Setup
Average: 8.7
9.1
Quality of Support
Average: 9.6
9.9
Ease of Admin
Average: 8.8
8.3
Overall Satisfaction Score
64
Top Industries of Reviewers:
Market Research
57%
Research
21%
Consulting
14%
Insurance
7%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.2
8.9
Meets Requirements
Average: 9.3
9.5
Ease of Doing Business With
Average: 9.1
10.0
Ease of Setup
Average: 8.7
9.5
Quality of Support
Average: 9.6
10.0
Ease of Admin
Average: 8.8
9.9
Overall Satisfaction Score
64
Top Industries of Reviewers:
Financial Services
43%
Education Management
21%
Marketing and Advertising
19%
Online Media
18%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.2
9.5
Meets Requirements
Average: 9.3
9.3
Ease of Doing Business With
Average: 9.1
9.4
Ease of Setup
Average: 8.7
9.3
Quality of Support
Average: 9.6
9.5
Ease of Admin
Average: 8.8
8.9
Overall Satisfaction Score
61
Top Industries of Reviewers:
Financial Services
51%
Retail
19%
Entertainment
16%
Marketing and Advertising
14%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.2
9.2
Meets Requirements
Average: 9.3
8.8
Ease of Doing Business With
Average: 9.1
9.5
Ease of Setup
Average: 8.7
9.0
Quality of Support
Average: 9.6
9.3
Ease of Admin
Average: 8.8
9.2
Overall Satisfaction Score
61
Top Industries of Reviewers:
Marketing and Advertising
64%
Media Production
14%
Computer Software
14%
Entertainment
7%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.2
9.5
Meets Requirements
Average: 9.3
9.5
Ease of Doing Business With
Average: 9.1
9.2
Ease of Setup
Average: 8.7
9.3
Quality of Support
Average: 9.6
9.3
Ease of Admin
Average: 8.8
8.9
Overall Satisfaction Score
60
Top Industries of Reviewers:
Marketing and Advertising
29%
Computer Software
24%
Design
24%
Information Technology and Services
24%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.2
9.1
Meets Requirements
Average: 9.3
8.9
Ease of Doing Business With
Average: 9.1
9.7
Ease of Setup
Average: 8.7
9.8
Quality of Support
Average: 9.6
9.6
Ease of Admin
Average: 8.8
9.7
Overall Satisfaction Score
59
Top Industries of Reviewers:
Computer Software
59%
Higher Education
19%
Information Technology and Services
13%
Financial Services
9%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.2
9.3
Meets Requirements
Average: 9.3
8.8
Ease of Doing Business With
Average: 9.1
9.7
Ease of Setup
Average: 8.7
8.9
Quality of Support
Average: 9.6
9.7
Ease of Admin
Average: 8.8
9.3
Overall Satisfaction Score
58
Top Industries of Reviewers:
Financial Services
35%
Education Management
28%
Information Technology and Services
18%
Marketing and Advertising
18%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.2
9.0
Meets Requirements
Average: 9.3
9.0
Ease of Doing Business With
Average: 9.1
9.2
Ease of Setup
Average: 8.7
8.8
Quality of Support
Average: 9.6
9.0
Ease of Admin
Average: 8.8
8.9
Overall Satisfaction Score
58
Top Industries of Reviewers:
Financial Services
43%
Retail
20%
Banking
20%
Insurance
18%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.2
9.1
Meets Requirements
Average: 9.3
9.0
Ease of Doing Business With
Average: 9.1
9.4
Ease of Setup
Average: 8.7
8.8
Quality of Support
Average: 9.6
9.4
Ease of Admin
Average: 8.8
9.1
Overall Satisfaction Score
55
Top Industries of Reviewers:
Marketing and Advertising
36%
Information Technology and Services
24%
Financial Services
24%
Computer Software
16%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.2
9.1
Meets Requirements
Average: 9.3
9.3
Ease of Doing Business With
Average: 9.1
9.5
Ease of Setup
Average: 8.7
8.6
Quality of Support
Average: 9.6
9.5
Ease of Admin
Average: 8.8
9.5
Overall Satisfaction Score
55
Top Industries of Reviewers:
Marketing and Advertising
50%
Health, Wellness and Fitness
25%
Executive Office
13%
Computer Software
13%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.2
8.1
Meets Requirements
Average: 9.3
9.9
Ease of Doing Business With
Average: 9.1
10.0
Ease of Setup
Average: 8.7
8.0
Quality of Support
Average: 9.6
10.0
Ease of Admin
Average: 8.8
9.5
Overall Satisfaction Score
52
Top Industries of Reviewers:
Financial Services
31%
Banking
31%
Computer Software
23%
Consulting
15%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.2
9.1
Meets Requirements
Average: 9.3
8.4
Ease of Doing Business With
Average: 9.1
9.5
Ease of Setup
Average: 8.7
9.7
Quality of Support
Average: 9.6
10.0
Ease of Admin
Average: 8.8
9.3
Overall Satisfaction Score
47
Top Industries of Reviewers:
Information Technology and Services
27%
Marketing and Advertising
27%
Computer Software
27%
Retail
18%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.2
9.8
Meets Requirements
Average: 9.3
9.8
Ease of Doing Business With
Average: 9.1
0.0
Ease of Setup
Average: 8.7
0.0
Quality of Support
Average: 9.6
9.8
Ease of Admin
Average: 8.8
0.0
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