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Salesforce Commerce Cloud Digital

4.3
(26)

Salesforce Commerce Cloud Digital enables personalized, innovative, and AI-powered commerce experiences and transactions across web, mobile, social, and more.

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Salesforce Commerce Cloud Digital Reviews

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Showing 26 Salesforce Commerce Cloud Digital reviews
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Salesforce Commerce Cloud Digital review by Julio A R.
Julio A R.
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"Sales B2B never been easier with Salesforce"

What do you like best?

The desktop of the software is very easy to navigate, understand the different menu labels. Create accounts, budgets and follow actions in order to validate a sale. Create and browse the whole catalog available to offer to the accounts created. Prepare proposals to other companies that asked for our products and offers in order to release. I want to have more accounts to create the statistics and have the numbers to looking forward to a new phase in the sales carreer.

What do you dislike?

So far I like everything. I up to the challenge of the customized the menu labels and the output budgets and invoices but I can handle this small stuff outside the software, until I learned it. Is a very dedicated software and all I need is some time to learn about it.

Recommendations to others considering the product

I think the considerations are If you think about to do some sales on e commerce, just don't do it any more, just get your self on salesforce and start your own path with your idea, and you will be learning on the way, is the best consideration I could say to you.

What business problems are you solving with the product? What benefits have you realized?

I've been selling materials for construction industry and found out that some companies on the construction area are used to B2B commerce so I'm moving forward to this challenge. The benefits are the change of focus on the sales world, not only by visiting a customer, but also by connect with them online about their needs and how I can help them. Is a new culture of sales.

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Salesforce Commerce Cloud Digital review by User
User
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"Salesforce Commerce is the BEST!"

What do you like best?

What I like best is the allows for a easy shopping experience across ALL types of digital channels, no matter the type! Some interfaces allow for a restricted to a certain few channels, but not Salesforce Commerce! All the praise hands go up!

What do you dislike?

The only thing I dislike is the price tag associated with this quality product. But you get what you pay for!

What business problems are you solving with the product? What benefits have you realized?

It is helping my company in a number of ways. One, it has reduced our amount of abandoned carts by using some of the best & proven practices like including saved carts, optimized checkout flows, and payment accelerators. It also allows for a full suite of mobile-first capabilities. The last thing that has been most beneficial to me is the service agents and how helpful they are. They accelerate over-the-phone orders and check out on behalf of customers with real-time access to digital storefronts and order history.

What E-Commerce Platforms solution do you use?

Thanks for letting us know!
Salesforce Commerce Cloud Digital review by Margaret Alice P.
Margaret Alice P.
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"Daily interaction facility with current and potential clients"

What do you like best?

It has a good integration with third-party products, in addition to a large number of additional applications, its versatility is demonstrated by being able to use it from mobile phones with basic capabilities, which allows for the integration of almost any person in the company even while away. All this coupled with its great personalization potential makes it a very good software when compared with others in the market.

What do you dislike?

Although Salesforce has many extras available its use should be given by someone who is familiar with the software due to the complexity and adaptation necessary to use it, in addition to this the software update is usually a tedious process and cause discomfort.

Recommendations to others considering the product

Its main use is to manage sales processes, opportunities and potential customers, and it fulfills these tasks fully, however it is more suitable in large companies than in small ones, since it allows them to establish some automatic steps such as automatic response, rules validation, workflow rules and others

What business problems are you solving with the product? What benefits have you realized?

Salesforce is used daily in the company, with which we have achieved a lot of progress within it, since it makes our interactions both significant and productive. With this program we connect with new potential customers, we can also track all customers we currently have as well as potential buyers.

Salesforce Commerce Cloud Digital review by Emma Amelia  S.
Emma Amelia S.
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"very customizable and facilitates the work to sellers and managers"

What do you like best?

With this software we can track the number of times a potential client was contacted, as well as track the progress of an opportunity for the company, due to its organizational approach gives us the ability to respond in an orderly manner to the needs of our clients and thus be able to give them solution. Salesforce also has great customization possibilities to adapt it to our vendors and customers

What do you dislike?

The page is usually a bit heavy if there is a lot of data in the organization by li that you have to wait a bit at the time of loading, this in turn makes browsing within it a little confusing, on the other hand some features they are available only in the Lighting or Classic Experience version.

Recommendations to others considering the product

Salesforce is a Software with a very simple client interface allowing it to have all its information in a single view. I believe that this software is perfect for the exploration of new clients as well as the tracking of current clients, of the CRM Programs that used Salesforce is the one that is above all.

What business problems are you solving with the product? What benefits have you realized?

I use Salesforce as the main product in the organization, in the preparation of demonstrations of our mobile product which is synchronized with salesforce. We usually use the software to personalize the organization and thereby facilitate the work to the sales representatives and their managers. In addition, the software allows us to customize it for each client and back the information in it.

Salesforce Commerce Cloud Digital review by Viswam S.
Viswam S.
Validated Reviewer
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"highly scalable SaaS"

What do you like best?

I really like the following things about this -Seamless upgrades,Scalability ,A suite of cloud services,A roadmap completely handled by salesforce and we dont have to worry

What do you dislike?

my company has non-standard or niche business models or audiences, the SaaS nature of the solution may not be a good fit since the feature roadmap is largely centred around what the majority of B2C retailers would find compelling. If the requirements don’t reflect that, the roadmap is unlikely to match our The solution’s basic premise is to enable your organisation to do what it (typically) does best: trade the platform as hard as possible without having to focus on some of the associated challenges of non-SaaS ecommerce platforms: stability, scalability, or managing a technical agency, team or roadmap.needs.

What business problems are you solving with the product? What benefits have you realized?

The solution’s basic premise is to enable your organisation to do what it does best: trade the platform as hard as possible without having to focus on some of the associated challenges of non-SaaS ecommerce platforms: stability.Trading

Salesforce Commerce Cloud Digital review by Naomi S.
Naomi S.
Validated Reviewer
Review Source
content

"SCCD Review"

What do you like best?

I am satisfied with flexibility and agility of the platform. The core e-commerce related foundation is robust and works well within Salesforce CRM ecosystem so it makes easier to extend the functionality when needed

What do you dislike?

Login and credentialing can be complex if you work in more than a few environments. Additionally, first-tier technical support (for non-urgent issues) sometimes requires handholding. Non-comprehensive interface updates can lead to minor training challenges.

Recommendations to others considering the product

It is a great product for anyone looking to use retail Practice engagements (including UX review, SEO review, Business Manager audits, best practices auditing, etc.), beta programs and needs a high degree of compatibility with other vendor solutions give us first-class performance and a stable foundation for growth.

What business problems are you solving with the product? What benefits have you realized?

User Training, Vendor Management, Development/Integration, Maintenance and Support

Salesforce Commerce Cloud Digital review by Carolina C.
Carolina C.
Validated Reviewer
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"Salesforce Commerce Cloud breadth in services."

What do you like best?

We managed to increase sales by 20%.

Finding accounts in the application is very easy. It also has a database management for customer lists.

What do you dislike?

The configuration for users may be somewhat complicated.

And the price could be a lower price.

Recommendations to others considering the product

If you have had any experience with Salesforce before, with Salesforce Commerce Cloud, it would be very easy to use.

Reliable platform if what you need is a solution based on the cloud that requires a development.

What business problems are you solving with the product? What benefits have you realized?

With this service that gives us our marketing reach has increased by 30%, we also use it for marketing, promotions, to manage forecasts and customer service.

We provide a wide variety of services for the company, we track sales and support for our customers.

Salesforce Commerce Cloud Digital review by Administrator in Hospital & Health Care
Administrator in Hospital & Health Care
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"Patient access to client products through in house solution"

What do you like best?

The wonderful integration that salesforce allows for helps our organization access our clients products and present them to our patients with our in house platform. This eliminates the need for internal associates and patients to jump from site to site trying to find the product that will best suit their needs.

What do you dislike?

As robust as the front end is the back-end requires a lot of development and legwork. With the vast array of features it can be overwhelming trying to clean up the front end UI to be aesthetically pleasing and comfortable for the end user to navigate. Even though this is a lightning module there is a good amount of administrator tasks that require you to be in classic mode to configure. It can be time consuming switching back and forth when implementing new user stories.

Recommendations to others considering the product

Implementation can be expensive but worth it if you anticipate steady growth within your operational functions. Having the base Salesforce CRM platform already to build on will make things much easier. Yes API's can be built out if you do not however it is not as efficient.

What business problems are you solving with the product? What benefits have you realized?

We have optimized the process for patients to access our clients products in an efficient and timely manner. This helped our operational side of the business to focus on improving SLA's that were suffering and bring them up to suitable levels because time was not being lost with associates doing administrative tasks for patients due to this Salesforce module.

Salesforce Commerce Cloud Digital review by Shaikh A.
Shaikh A.
Validated Reviewer
Review Source
content

"Faster_Digital_Commerce_Cloud"

What do you like best?

I am happy with the platform that they have provided.

We have managed to get 15% increase in the business.

And It has also helped us to manage our customer database and their requirement.

What do you dislike?

I don't think so i have anything on my mind.

Recommendations to others considering the product

I would happy recommend this system to all the people out there.

What business problems are you solving with the product? What benefits have you realized?

It create's a individual, and simple purchasing requirement, allowing things to go evenly for the customer.

Salesforce Commerce Cloud Digital review by Steve K.
Steve K.
Validated Reviewer
Review Source
content

"Salesforce Commerce Cloud Digital"

What do you like best?

I really like Salesforce Commerce Cloud Digital because its not only a crm but acts as a cloud to store all of our company data and leads.

What do you dislike?

I really dislike how Salesforce Commerce Cloud Digital is very expensive to operate and requires licensing and cloud space.

What business problems are you solving with the product? What benefits have you realized?

We use this to store all leads, accounts and prospects in a crm that can be accessed around the world between offices

Salesforce Commerce Cloud Digital review by NaStacu B.
NaStacu B.
Validated Reviewer
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content

"Be a force with Salesforce "

What do you like best?

Salesforce is very user friendly. It stores customers information in the way that both the client and the customer can feel secure. It is very easy to navigate and to use on a daily basis.

What do you dislike?

There is nothing that I dislike. I really enjoy the program and the features it offers.

What business problems are you solving with the product? What benefits have you realized?

Salesforce is beneficial with customer record keeping.

Salesforce Commerce Cloud Digital review by Consultant
Consultant
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Business partner of the vendor or vendor's competitor, not included in G2 scores.

"The definitive solution for offline and online commerce."

What do you like best?

Salesforce Commerce Cloud solves problems for big retailers such a multi-country and multi-currency. It's fast to implement and it can be personalized and optimized constantly.

It can work with a single stock for online and physical shops, which makes it a perfect option for brick and mortar businesses.

CDN it's incorporated by default.

What do you dislike?

License cost for small business makes Salesforce Commerce Cloud as an option to discard.

What business problems are you solving with the product? What benefits have you realized?

Legacy software is a common problem in e-commerce. Salesforce Commerce Cloud solve this issue because is a real SaaS and all the updates and releases are online immediately.

Salesforce Commerce Cloud Digital review by Molly Keagan M.
Molly Keagan M.
Validated Reviewer
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"Amazing for Cross-Country Collaboration"

What do you like best?

You can utilize it easily from your computer or a cellphone, and it’s entirely integrated!

What do you dislike?

I dislike that it can at times be a slow program.

What business problems are you solving with the product? What benefits have you realized?

We are able to coordinate between our outside sales team & our team that is at our local offices, to process and check orders, maintain accurate records

Salesforce Commerce Cloud Digital review by Administrator
Administrator
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"Stays Consistent"

What do you like best?

My company was apprehensive at first when posed with using Salesforce Cloud Digital but we've found an enhanced shopping experience for our customers. Smoother interface and higher speed. We've seen an increased CTR on our site since using this.

What do you dislike?

Personalization is what really sold us on the product but I'm not seeing as many personalization capabilities as I originally believed were available so that is a bit frustrating

What business problems are you solving with the product? What benefits have you realized?

Integrating all buying options for customers. More opportunities for customers to buy while keeping a sleek interface that aligns with our brand.

Salesforce Commerce Cloud Digital review by Consultant
Consultant
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content

"Best CRM Platform"

What do you like best?

The fact that everything is hosted on the cloud makes it so suitable for any growing or largely based organization. Also, it saves a lot of money for developing businesses

What do you dislike?

With cloud, there are few problems of downtime and that's what I have experienced too. Luckily, not for that long but that seldom breakdowns can be of a challenge

What business problems are you solving with the product? What benefits have you realized?

We developed a whole an entire system for e-commerce client using the Salesforce Commerce Cloud Digital. It is better than the typical systems since everything can be accessed from anywhere.

Salesforce Commerce Cloud Digital review by Jocelyn A.
Jocelyn A.
Validated Reviewer
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"Commerce has its ups and downs "

What do you like best?

Everyone is connecting on the internet, this is a great way to build sales/leads and establish that b2b relationship using this particular software

What do you dislike?

Sometimes software crashes from time to time

What business problems are you solving with the product? What benefits have you realized?

Data in consumer trends. It’s important to know where we have our strong and weak points

Salesforce Commerce Cloud Digital review by Sarah T.
Sarah T.
Validated Reviewer
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"Powerful tool for connecting anywhere, anytime"

What do you like best?

The ability to offload It operations to the cloud so that everyone can manage data with easy and simplicity

What do you dislike?

Can be difficult to train at times. Need time to train users how to use the platform

Recommendations to others considering the product

Do a demo

What business problems are you solving with the product? What benefits have you realized?

Easy of use, free time to dedicate to other resources

Salesforce Commerce Cloud Digital review by User in Medical Practice
User in Medical Practice
Validated Reviewer
Review Source
content

"Sales force commerce review"

What do you like best?

This software application is very user friendly, it helps to keep my business data current and up to date and let’s me streamline different tasks being done simultaneously

What do you dislike?

I dislike the cost of the application and that we can only use it for start up businesses. It is a work in progress currently

What business problems are you solving with the product? What benefits have you realized?

We are looking to reach multiple businesses online and collect data to project sales for the future

Salesforce Commerce Cloud Digital review by Administrator
Administrator
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content

"Salesforce Commence Cloud Digital "

What do you like best?

Simple to use and do my work. Provides the largest commerce skills set in the world.

What do you dislike?

I have no dislike of this company. I was very happy with skill set.

What business problems are you solving with the product? What benefits have you realized?

Digitally to perform want I want to do. All in a timely fashion I was able to increase my sales. I realized I needed the this company to help me.

Salesforce Commerce Cloud Digital review by Neeraj G.
Neeraj G.
Validated Reviewer
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Business partner of the vendor or vendor's competitor, not included in G2 scores.

"Salesforce Commerce Cloud Digital "

What do you like best?

B2C Commerce , Rporting, integration and merging with Social challenge

What do you dislike?

Integration as well as speed with other clouds

What business problems are you solving with the product? What benefits have you realized?

marketing, reporting

Salesforce Commerce Cloud Digital review by Administrator
Administrator
Validated Reviewer
Review Source
content

"Good but expensive"

What do you like best?

I like that its an all in one platform allowing you to get new leads and Increase the sales

What do you dislike?

Even if its well rated , the cost of it is pretty expensive which doesn't allow all kind of company to use it

What business problems are you solving with the product? What benefits have you realized?

Increasing the productivity of the sales processus and get results fast

Salesforce Commerce Cloud Digital review by Administrator in Telecommunications
Administrator in Telecommunications
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"Very versatile "

What do you like best?

I like that i have used it with many different companies and each job used it differently. It is very versatile

What do you dislike?

It’s not very easy to learn. It isn’t intuitive at all. Someone has to teach you in order to know what to do

What business problems are you solving with the product? What benefits have you realized?

Sales and gaining information about the consumer

Salesforce Commerce Cloud Digital review by User
User
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content

"Commerce Cloud"

What do you like best?

I like the marketing options and content that you can create within the program, specifically within mobile.

What do you dislike?

Not much to dislike, I would just say the learning curve of using Salesforce.

What business problems are you solving with the product? What benefits have you realized?

Creating a unique and simple purchasing experience, allowing things to go smoothly for the customer.

Salesforce Commerce Cloud Digital review by User
User
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"Excellent Resource"

What do you like best?

I love that it is so in depth and there are so many things that you can do with it!!

What do you dislike?

I really don't have any dislikes about this system!

Recommendations to others considering the product

I would absolutely recommend this system!

What business problems are you solving with the product? What benefits have you realized?

We use it in the Healthcare field and we use it to note client accounts

Salesforce Commerce Cloud Digital review by User in Financial Services
User in Financial Services
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"Management relies on the use of this"

What do you like best?

Like most cloud based os, this seemlessly picks up from any computer on the network

What do you dislike?

Glitchy with internet explorer . It is still the default web browser for our company so maybe internet explorer is the bigger issue

What business problems are you solving with the product? What benefits have you realized?

Steamlining communication between departments

Salesforce Commerce Cloud Digital review by User
User
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"Easy enough, would like a better interface"

What do you like best?

I like that it's easy to pick up and has a lot of functionality

What do you dislike?

I do wish the interface was a little more modern in appearance

What business problems are you solving with the product? What benefits have you realized?

It helps us communicate with clients more easily

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