Paylocity Reviews & Product Details

I really appreciate Paylocity for its attention to detail and its ability to provide almost everything I need in a quick, one-stop shop fashion, which significantly helps my organization thrive. The payroll feature is particularly noteworthy for me due to its intuitiveness and streamlined process, making it remarkably foolproof. Additionally, the holistic and encompassing nature of Paylocity's offerings surpasses that of iSolved, which is another reason why I find it valuable. The initial setup of Paylocity was extremely easy, reinforcing my positive experience with the software. Overall, these aspects make Paylocity a highly reliable and efficient tool for managing various HR functions in my organization. Review collected by and hosted on G2.com.

I wish Paylocity had better functionality with onboarding. Specifically, it would be helpful to involve more departments and hiring managers in the process to keep everyone on track. Additionally, the ability to set up provisioning steps, where specific steps once triggered would notify a particular department or stakeholder to advance the onboarding process, would enhance its efficiency. For instance, having an email automatically sent to IT to prepare a new employee's equipment would be beneficial. Review collected by and hosted on G2.com.

I love the fact that I can process all my payroll (W-2 & 1099s) in one location. We also utilize Paylocity's Time Management software that feeds nicely into scheduling and payroll processing. We recently began adding more modules like Employee Voice and Learning Management System. I am excited that my employees can find all this inforamtion through one simple log in, either mobile or online. Review collected by and hosted on G2.com.

As an administrator, it's hard for me to see what employees see. I wish there was a way to switch from administrator to "employee view" so I can better assist employees when they need help navigating. Review collected by and hosted on G2.com.

We have been using Paylocity for 3 years now previously we were at a "big name corporate company" that was just failing us left and right from the start of implementation. Paylocity has been able to grow with us, not only in the size of our company but in the products, we utilize! We also have a wish list and a timeline we've developed with our rep on the future Add's. (LMS, Recognition, Performance management) it is very user friendly for our non-tech savvy employees as well! we love the product and our teams! The integration was the best from start to end, from collecting previous history from our previous company to helping answer questions and shadow our first payroll as well 10/10. As our HR manager we utilize Paylocity for everything we can and have integrated it to our everyday use. our service team is top Noch as well. we send emails when possible and get quick arcuate answers as well as utilizing the AI features. Review collected by and hosted on G2.com.

we haven't haven't found much that we dislike, if i had to say something just how when making updates things sometimes need to be made in multiple places like the employee history as well as on the timekeeping configuration. otherwise, that's about it. reporting is sometimes stressful in the trial and error on what information you'll get as well. Review collected by and hosted on G2.com.

We have been with Paylocity for over six years and have seen the platform evolve and expand significantly during that time. One of the biggest strengths of Paylocity is how comprehensive it has become—offering a wide range of modules that integrate seamlessly, which has streamlined many aspects of our operations.

We currently utilize HR and Payroll, Performance, Time and Labor, Learning, and Onboarding, and each has brought real value to our organization. Payroll and Time and Labor are intuitive and reliable, saving our team time and reducing errors. The HR and Performance modules have made tracking employee information and managing reviews much more efficient. The Learning and Onboarding tools have also been extremely beneficial, especially in creating a smooth process for new hires and providing ongoing training opportunities for our staff. Review collected by and hosted on G2.com.

A couple of downsides we’ve experienced are that more complex technical issues and tax-related support requests can take longer to resolve, and at times, the guidance you receive can vary depending on the representative you speak with. While these situations can be frustrating, overall support has still been helpful and responsive. Review collected by and hosted on G2.com.

Once you understand the Paylocity system it is easy to use and more manageable and user friendly than other payroll providers. Review collected by and hosted on G2.com.

We had a rocky start up with some Paylocity staff turnover right around the time when we were about to due our implementation. Due to this, it took a bit longer to understand how the system worked and it was a difficult transition ensuring everything had been set up correctly. However, after a rocky start, once the system was downloaded successfully, things have been running smoothly without any major hiccupps. We have now been with Paylocity for over 2 years and are satisfied customers. Review collected by and hosted on G2.com.

I find Paylocity to be very user-friendly and intuitive, which makes navigating its different functionalities quite straightforward. There are a lot of options available on the platform that we utilize extensively, such as loading benefit documents, processing payroll, conducting performance reviews, adding documents for employees, handling onboarding processes, and posting jobs. These features streamline various HR and administrative tasks for my team effectively. Additionally, we had a great initial setup experience with Paylocity, assisted by an excellent integration specialist, which facilitated a smooth transition. Even when we needed further assistance later on, our account manager was very proactive, setting up weekly calls to address any questions we had, which supported our continued positive experience. Review collected by and hosted on G2.com.

Sometimes I come across features that I would like Paylocity to have, but the system doesn't currently support them. It isn't very intuitive, especially when it comes to creating schedules and managing various tasks simultaneously. I also find it lacking in functionality for 'if and then' type scenarios, which would greatly enhance its utility. Review collected by and hosted on G2.com.

Generally, the interface is easy to use, and our end users (our employees) have an easy time navigating what they need.

We have a high engagement level with Paylocity's Performance modules - we love the Journals! Review collected by and hosted on G2.com.

We have been with Paylocity since 2023 - coming up on our 3 year anniversary with them.

When we first implemented - everything went really great. Implementation was smooth, we had experts on our team to ensure we understood and things went well. We had an issue about 18 months ago, and they were so helpful and assigned a highly experienced account manager to ensure everything was where it should be - somewhat of another implementation - we went through each module and dialed things in.

In the last 6-8 months, things have really taken a nose dive. Customer Service, expertise on the phone, reporting, accuracy in payroll, overall easy of use and trust from the HR department's side. Luckily, my employees have not felt the rub that my team has.

Service, while "responsive" is unhelpful. For "complex" issues, they open a ticket and often do not follow up. (when I say complex - why is this report showing these hours, and this other report is showing different hours).

Payroll / Time & Labor / PTO - We have had issue after issue with PTO - the system will often allow employees to go negative. Although we have continued to work with Paylocity on a solution, things will go well for a time, and then all of a sudden something will shift on their end and people are able to go 20 hours negative in PTO.

If you hire a salaried employee on Monday, but run payroll for the previous pay period on Tuesday, it will pay the salaried employee for the full 80 hours even though they were not employed/onboarded during the pay period we're paying. We've been told that we shouldn't select "auto pay" until after payroll is run. I have never had a payroll system do this - pay employees that were not actively employed.

We have had to create a robust Payroll tracking tool in order to track increases, pay changes, department changes, new hires and terminations, so that we can ensure that people are paid properly. It simply comes down to the fact that we do not trust Paylocity anymore.

We recently were going to implement Benefit Admin. The implementation specialist, the EDI feed specialist, and our account rep were incredible siloed. They were not communicating with each other and there was no knowledge that we were implementing. With LMS implementation, there was zero assistance, a lack of follow through and communication.

The LMS DOES NOT communicate well with the HR/Payroll side of things. There is a level of manualness that must be carried over (when an employee gets promoted to a manager, you have to tell the LMS they've been promoted). Department managers have access to certain things that they should not. The mobile access to the LMS leaves a lot to be desired (can't go in landscape mode to view)).

Mobile - We are a business where 90% of our employees are not at a computer. The mobile ability of Paylocity leaves a lot to be desired. You cannot do everything on the app that you can on a desktop. Managers must have access to a desktop browser in order to do many things.

I was originally sold on Paylocity with the thought that everything was developed in house. It is not. Time/Labor is separate, LMS is seperate, Performance is separate... you can tell this in how it logs you in and some times it is not seemless. Review collected by and hosted on G2.com.

I like that everything is one system, like scheduling and HR&Payroll.

The support is pretty great I usually get a response within a day. I love when my team helps me with paths > to > Get to > When I need to be...

We love the reporting, just need more data to work with.

Scheduling is a breeze! My managers love it and it's easy to work with.

Payroll is good, but the check printing is a bit challenging sometimes.

Lots of trainings available, but wish more Spanish options like for the Violence Prevention. There's Spanish Active Shooter but not the Violence, etc. so more language variety there would be nice

Ai seems to work well and guides me through things. Peak Articles are great. Review collected by and hosted on G2.com.

Not a fan of all the extra steps to set things up, like in Workflows. Getting eSignatures for forms, etc. When I need to change an employee having to click in so many different areas to make updates/changes is annoying and too easy to miss a step. There are so many fields and boxes that I don't always know what they are there for.

Don't like how in Onboarding, we can not get anyone scheduled until they finish the entire set up and then I still have to go to HR&P and still check a box for Time and Labor Access, so the schedule starts working for the managers. The packets are a lot of steps, but I do like how they get it all done and save into the employee record

Survey's aren't as great as we hoped, we created our own which was simple enough, but still had to download and manipulate the data from an excel sheet, when we were under the impression and hoping it would display the charts automatically on the dashboard based on the data.

Not a fan of the recruiting system, it has a lot of steps to do basic functions like arranging an interview and emailing candidates. The email templates are terrible, 2 different kinds (General vs Interviews), but not separated by type in settings which makes it very hard to manage them. The auto fill fields only work in interview or messaging, when they should all just work in all the email templates to keep it simple. The whole system just needs to flow better and have better set up and access. The calendar invites that go to candidates don't integrate within my Google Cal like Lever did, so we can not see if a candidate accepts the meeting. And now that we are hiring for another timezone it's difficult to manage that. And responding to emails or messaging in the system isn't always available so having to start a new email when I want to just reply all. And not being able to CC or BCC emails that are not users in the system is frustrating. It needs an overview of all candidates and where they are in the pipeline option, because the Talent Search doesn't always find people by name. For example we has someone named August and when I searched just the first name no one would populate, so I had to add the last initial and then they were on the list but not the first option.

Navigating to different areas is not smooth and it kicks us out a lot. I have been mid sentence filling out a feedback form and it kicks me out and doesn't always save all the information, and if you click save it takes you all the way out of the form and you have to click a bunch to get back in and continue. Review collected by and hosted on G2.com.

The support provided is excellent, and the system itself is very user-friendly. There are many resources available within the system that we haven't needed yet, but it's reassuring to know they're there for us as our needs expand. Review collected by and hosted on G2.com.

The main area I feel could use improvement is the reporting feature. I wish there was an option to drag and drop selections to build a custom report, as it can be somewhat challenging to locate the information we need in the current reports. Review collected by and hosted on G2.com.

What I like best about Paylocity is its intuitive design and flexibility across HR, payroll, and data reporting functions. The system allows seamless integration between timekeeping, benefits, and payroll—reducing manual entry and increasing accuracy. I especially value the automation features, customizable reporting, and ability to build workflows that support compliance and audit readiness.

From an HRIS and payroll management standpoint, Paylocity provides the perfect balance between technical control and user accessibility, allowing both administrators and employees to interact with data efficiently. The customer support team and implementation specialists are also responsive and knowledgeable, which helps sustain process improvements long after go-live. Review collected by and hosted on G2.com.

What I like least about Paylocity is that certain modules, while powerful, still operate in silos and require manual workarounds to achieve full integration. For example, some data feeds between HR, benefits, and payroll may need additional configuration or support tickets to ensure consistency.

Reporting flexibility is excellent, but creating advanced or cross-functional reports often requires extra formatting or export steps to achieve the desired output. Additionally, workflow routing and file-feed setup could benefit from more built-in automation tools to reduce dependency on support or custom development.

Overall, these are opportunities for improvement rather than deal-breakers — Paylocity remains a reliable and user-friendly platform once processes are properly configured. Review collected by and hosted on G2.com.