Paylocity Reviews & Product Details

What I like best about Paylocity is how user-friendly and organized the system is. It makes managing payroll, employee records, and time tracking much easier. The self-service options are also very helpful because employees can access their pay stubs, benefits, and schedules anytime. Overall, Paylocity helps save time, keeps everything accurate, and improves communication between HR and employees. Review collected by and hosted on G2.com.

What I dislike about Paylocity is that some features can be a bit slow or complicated to navigate, especially when switching between different sections like reports and approvals. Certain functions, such as customizing forms or uploading multiple documents, could be more efficient. It also takes time for new users to learn all the tools available. Overall, while it’s a great system, there’s room for improvement in speed and ease of use. Review collected by and hosted on G2.com.

I like that these tools are becoming more employee-friendly. The less manual HR work I have to do, the better. Review collected by and hosted on G2.com.

I don’t love that the benefits and payroll systems don’t talk to each other, so when changes are made on one side, there’s still some manual work required on the other. Review collected by and hosted on G2.com.

I like the ease of use and the report writing features in Paylocity. It's great that I can create almost any report that's not standard, and if the information is in the system, I can get it out without having to call or pay for custom reporting. The implementation team was awesome and really helped us create what we needed, the way we needed it, and they got our history transferred over. Review collected by and hosted on G2.com.

I dislike the new people search. I preferred the Classic Search Review collected by and hosted on G2.com.

I love the clean look and interface of the system. The Paylocity app is the best HR/Payroll app to date that my employees and I have experienced. I love the customer service as a client and as an employee. The biggest thing I love is the quarterly updates on enhancements made to the system based on client feedback. Review collected by and hosted on G2.com.

I think it's a work in progress so it's not a dislike at all. I am just anxiously waiting for enhancements to be made. Nothing horrible at all. Review collected by and hosted on G2.com.

I really appreciate how easy the system is to use, especially the option to clock in remotely or at a kiosk. I also find the recruiting tool helpful. Review collected by and hosted on G2.com.

Account managers change frequently, and reports aren’t always easy to locate or access. It’s usually easy to get ahold of an agent, but their knowledge and ability to help isn’t consistent. There are quite a few add-on options that make the system so much better; however, if you want consistently knowledgeable assistance or a consistent account manager, you have to upgrade. The company sold themselves as a technology company, but the tech has been slow to catch up. I really miss the chat feature, when I ended up with a CSR who wasn’t very knowledgeable, it was helpful to use chat for non-critical issues so I could keep working while waiting for answers. Review collected by and hosted on G2.com.

I like the look of Paylocity. However, a lot of other features I do not like. I thought the integration was clunky. I work with onboarding and I like that, but there are complications internally and externally. I do not believe that there is an AI / Intelligence feature. I am also not sure about the pricing but our COO went with Paylocity because it was cheaper than Paycom. Overall, the performance of the platform is fine, but, it does sign you out randomly. I do however, love the AI and AI / Intelligence Chat feature. That really helps when I am looking to find answers right away! Review collected by and hosted on G2.com.

I think that there are a lot more manual steps, which seems outdated. There is no AI feature for help. Customer service is hard to get a hold of. The implementation team and process did not go great. I think that Paylocity isn't necessarily user-friendly and it is hard for us to coach and lead others in our organization as our office is stationed in one place and many of our employees are in different cities/counties. Review collected by and hosted on G2.com.

Paylocity’s user-friendly platform stands out for bringing payroll, HR, benefits, and employee management together in one place. I especially like its focus on automation and simplifying complex HR processes, which can save time, reduce manual work, and improve the overall employee experience. Review collected by and hosted on G2.com.

One area that could be improved is the learning curve for some of Paylocity’s more advanced features. With so many tools and customization options, new users may need time and training to navigate the platform efficiently. The interface could also be more streamlined in certain areas to make common tasks quicker and more intuitive. Review collected by and hosted on G2.com.

I really like the ease of processing payroll with Paylocity. I also think that onboarding and how it ties to profiles and creates employee demographic data work well. Review collected by and hosted on G2.com.

Really, I find customer service is the thing that I struggle the most with Paylocity. When I call the line for a question, I'm on hold for about ten minutes before I can even speak with somebody or if I email or reply to an email sometimes I don't receive a response back or it's not timely. It also takes a while to get to the group past the initial customer service person that you actually need to speak with, like the tax service team or the implementation team. Many times I feel like things fall through the cracks between the different teams within Paylocity and it getting assigned. I also don't love the complexity to the review process. It just seems like a lot of steps that supervisors don't like. Review collected by and hosted on G2.com.

I like the versatility of the product and how many universal functional capabilities the system has. Review collected by and hosted on G2.com.

Despite the abundance of functionality with the system, there is a lack of support and information on how to utilize all areas of the product. The Knowledgebase is confusing to use and does not update as the system updates. The system functionality updates and communication on these changes are minimal. For example, most recently the User Access area has moved to the Person Record, Admins are now no longer able to manually update user communication preferences or reset passwords with as much each. We had to reach out to our account manager to support understanding this change as communication on this change was not clear or readily available. We also identified an issue with this change as it relates to terminated user communication preferences. This is just one example, but the trend continues with many other functions of the product that we find increasingly frustrated. There have also been a few instances where changes have happened to the platform and when we reached out to our account manager they indicated that there was no change, however, what we were experiencing was a change, there was no explanation or solution. Review collected by and hosted on G2.com.

Enhancements are being made to the platform, and the employee mobile site, but often the administrators are not being told about it until after the release is completed. Review collected by and hosted on G2.com.

Customer Service & the knowledge their reps have. We usually get different information from each rep we speak with, as it's often difficult to get our assigned rep, or the same one. Review collected by and hosted on G2.com.